Tourism in Edinburgh - key figures - Business opportunities

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Business opportunities:

Tourism in Edinburgh
        – key figures
Welcome                                                                                                     1
Welcome to the second edition of Tourism in Edinburgh
– key figures, published by the Edinburgh Tourism Action
Group (ETAG).

                                                                                                            Edinburgh context
This guide provides a summary of                                 to £250 million in 1990 and employment
Edinburgh’s key statistics on visitor profiles,                  in tourism now accounts for about 12%
transport connectivity, accommodation,                           of the city’s workforce, no less than
leisure, and business tourism, for                               32,000 individuals. EDINBURGH 2020:
businesses directly or indirectly engaged                        The Edinburgh Tourism Strategy sets
with the sector; investors, entrepreneurs                        out aspirational and ambitious growth      Edinburgh’s tourism businesses trade in a stable and
and anyone else with an interest in the                          targets that will build on this success,   prosperous environment and the city’s population grew
city. This edition presents a graphical and                      deliver significant economic growth
engaging format that is simple to interpret                      and at the same time strengthen the        constantly in the last decade. Edinburgh has a diverse
and utilise, pulling together a range of                         sustainability of the tourism sector.      economy, including strong financial and professional
studies and reports undertaken by ETAG                           These targets for 2020 include (1)
and its partners.                                                Increasing the number of visits and
                                                                                                            services sectors. Importantly, Edinburgh continues to be
                                                                 visitors by 3% per annum (2) Increasing    very popular with both domestic and international visitors.
In 2011, total visitor
                                                                 average visitor spend by 10% and (3) To
spending was
                                                                                                                                         “At Camera Obscura & World of Illusions

£1.16 billion
                                                                 achieve 50% of additional visits between
                                                                 October and March.                                                      we benefit greatly from Edinburgh being
                                                                                                                 Visitor numbers to      the most visited UK destination after
                                                                                                                 our attraction have     London. The market is huge, the appetite
                                                                 We hope you find Tourism in Edinburgh
Source: Edinburgh Visitor Survey – LJ Research, 2012                                                             risen on average        for great experiences, fed by personal
                                                                 – key figures to be a useful resource.

                                                                                                                 10%
Over the last two decades the volume                             If you would like to request any                                        recommendation, is ever growing. Visitor
and value of tourism in the capital                              additional information or provide                                       numbers to our attraction have risen on
have grown dramatically. In 2011, visitor                        feedback, please do contact us at                                       average 10% a year for the last 12 years and
spending was £1.16 billion, compared                             admin@etag.org.uk                                                       we anticipate this will continue.
                                                                                                                 a year for the last
                                                                                                                 12 years                Our success is down to the quality of the visitor
                                                                                                                                         experience. How we look after visitors and
                                                                                                                                         develop our attraction and service is down to
         Contents                                                                                                                        the calibre and commitment of our staff. We
         Section                                       page   Section		 page                                                             are lucky in Edinburgh – the great quality of life
                                                                                                                                         here attracts both professionals and students.
         1 Edinburgh context                            03    4 Edinburgh’s accommodation			 17                                          We recruit from a rich pool of talent, then utilise
         2 Edinburgh’s visitor profile                  07    5 Edinburgh’s leisure tourism			 22                                        that talent in trying to deliver an exceptional,
         3 Edinburgh’s connections                      13    6 Edinburgh’s business tourism		 24                                        world class visitor experience.“
                                                                                                                                         Andrew Johnson, Director and Manager,
                                                                                                                                         Camera Obscura & World of Illusions

02 \ Tourism in Edinburgh – key figures \ Welcome                                                                                                 Section 1 \ Tourism in Edinburgh – key figures \ 03
Population growth                                                                                                  Age profile

                                                                                                                     495,360

                                                                                                                                  2011

                                                                                                                                                 449,020

                                                                                                                                                             2001
                                                                                                                                                                        Given the population growth over recent years, it is likely that Edinburgh’s
                                                                                                                                                                        population is now over half a million. Compared to the Scottish average,
                                                                     201                                                                                                Edinburgh has more young adults and fewer children and older adults.
                                                                        1
                                                                                                   200            Population
                                                                                                      1
                                                                                                                                                                                                                                                     Ratio
                                                                                                                               2011                        2001                                             13,450     22,307                     aged 16
                                                                                                                        221,954                      204,956
                                                                                                                                                                              75+                                                                         -29
                                                                                                                                                                                                                                                       1:4
                                                                                                                                                                                                        27,770               31,851
                                                                                                                                                                              60-74

                                                                                                                  Households

                                                                                                                                                                                                                                                                           Source: General Register Office for Scotland, 2012
                                                                                                                                                                                               43,483                                   45,913
                                                                                                                                                                              45-59
Source: General Register Office for Scotland, 2012

                                                                                                                                          2001
                                                                                                                                         -388
                                                                                                                                                                                      58,193                                                 57,467
                                                                                                                                                                              30-44
                                                                                                                                          2011
                                                                                                                                         7,491
                                                                                                                                                                                      59,001                                                       62,265
                                                                                                                                                                              16-29

                                                     1,888.66                        1,711.98
                                                                                                                                                                                               37,825                       35,825
                                                                                                                                                                              0-15
                                                     Population density (persons/km )  2
                                                                                                                  Migration (net civilian, est)

                                                                                                                                                                                                                                                                           Source: Office of National Statistics, Annual Population Survey, 2011/2012
                                                     500,000
                                                                                                                  Population                                            Employment profile
                                                                                                                  of Edinburgh
                                                     490,000
                                                                                                           1.8%                                                         Edinburgh’s workforce is one
                                                                                                                                                                        of the most highly qualified in
                                                                                                                                                                                                          Employment and unemployment
                                                                                                                                                                                                          (July 2011-June 2012)
                                                     480,000                                                                                                            the UK:
                                                                                                                  The annual increase in population
Source: General Register Office for Scotland, 2012

                                                                                                                  in 2011 – up 1.9% on the 2010                         •	41.2% of the population hold
                                                                                           .9%
                                                     470,000
                                                                                                                  figure – was the highest annual                          a degree level or professional
                                                                                                                                                                                                                                                      Economically
                                                     460,000
                                                                             .3%                                  increase ever experienced and                            qualification. (This compares                                                    active
                                                     450,000
                                                               .8%                                                reflects a consistent trend over
                                                                                                                  the past 20 years.
                                                                                                                                                                           to a Scottish average of 37.2%
                                                                                                                                                                           and a Great Britain average
                                                                                                                                                                                                                                                               In
                                                                                                                                                                                                                                                       employment
                                                     440,000                                                                                                               of 32.9%).                                                                   Employees
                                                                                                                                                                        •	53% of workers in Edinburgh                                                         Self
                                                     430,000
                                                                                                                                                                           are managers or professionals,                                                 employed
                                                                                                                  Total                           Annual
                                                                                                                                                                    %
                                                     420,000                                                                                                               compared to 43.5% of GB                                                     Unemployed
                                                                  1995          2000          2005         2010   Population                      % Change                 workers as a whole.                                                        (model-based)

                                                     04 \ Tourism in Edinburgh – key figures \ Section 1                                                                                                             Section 1 \ Tourism in Edinburgh – key figures \ 05
Domestic visitors                               Edinburgh’s ranking
                                                                                               among big* cities                                                                                                                                                                                           2
                                                  Manchester 2,613                                                                           Education
                                                                                                            GVA†     Employment                               Company
                                                                                                                                               NVQ4
                                                                                                          per person    rate                                  start-ups
                                                                                                                                             or above
                                                  Edinburgh 2,340
                                                                                                     1     Edinburgh         Bristol          London           London

                                                                                                                                                                          Source: Centre for Cities/The Economist
                                                                                                 2          London        Edinburgh          Edinburgh       Edinburgh
                                                  Birmingham 2,251

                                                                                                                                                                                                                                                                                                           Edinburgh’s
                                                                                                 3          Bristol          Leeds           Glasgow         Manchester
                                                                                                 4         Glasgow           London           Bristol           Bristol
                                                  Bristol 1,828
                                                                                                 5           Leeds        Newcastle      Manchester             Leeds

                                                  Glasgow 1,730

                                                  Scarborough 1,645
                                                                                                                 * 8 core cities, plus London, Edinburgh and Glasgow
                                                                                                                                                   †
                                                                                                                                                     Gross value added
                                                                                                                                                                                                                                                                                                           visitor profile
                                                                                               Recent city                                                                                                                                                                                                 Edinburgh attracts a strong mix of different types of visitors:
                                                                                                                                  Best UK City: Guardian,
                                                                                                                                                                                                                                                                                                           local visitors on a day trip in the city, leisure visitors from
                                                  York 1,615
                                                                                               awards                             Observer and guardian.
                                                                                                                                  co.uk Readers’ Travel                                                                                                                                                    across the UK or from overseas on a short stay or on holiday,
                                                  Leeds 1,493                                                                     Awards 2012                                                                                                                                                              and a significant volume of high spending business visitors.
Source: Great Britain Tourism Survey, 2011

                                                                                                          Europe’s Leading
                                                                                                                                                                                                                                                                                                           Latest annual figures show Edinburgh          the neighbouring Royal Mile, full of tourist
                                                  Blackpool 1,478                                        Destination: World                      Favourite UK City:                                                                                                                                        attracts over 3.69 million staying visits*.   attractions and beautiful architecture is the
                                                                                                         Travel Awards 2012                       Telegraph Award                                                                                                                                          Consumer research conducted by                perfect location for us. We continue to greet
                                                      Most popular GB                                                                                   2012                                                                                                                                               VisitScotland revealed that most of the       guests from across the world and equally,

                                                                                                                                                                                                                    * Source: Great Britain Tourism Survey (2011), International Passenger Survey, 2011
                                                      destinations amongst
                                                                                                                                                                                                                                                                                                           UK segments with a warm relationship          have a loyal market in the UK with those
                                                      domestic visitors (excl.
                                                      London; ‘000s Trips)
                                                                                                                                                                                                                                                                                                           to Edinburgh are professionals                people who appreciate great food, luxury
                                                                                                                                                                                                                                                                                                           interested in culture and history.            living and the very best service.”
                                                                                                                  BRIGHTON/HO
                                                                                                                             VE                                                                                                                                                                                                                          Carina Svenson, General Manager,
                                                                                                                          303                                                                                                                                                                              “When the Missoni family decided to           Hotel Missoni
                                                                                                                                       BRI
                                               International
Source: International Passenger Survey, 2011

                                                                                                                                          ST                                                                                                                                                               open their first hotel they loved the idea
                                                                                                                                       42 OL
                                                                                                                                         9                                                                                                                                                                 of it being in Edinburgh. It’s a beautiful
                                                                                                                 EDIN
                                                                                                                                                        OVERSERS

                                               visitors                                                              BURG                                                                                                                                                                                  city that they had always admired, with
                                                                                                                                                         VISITO

                                                                                                                  1      H
                                                                                                                      ,340                                                                                                                                                                                                                                         “It’s a beautiful city
                                                                                       6 ER
                                                                                     93 HEST

                                                                                                                                                                                                                                                                                                           a melting pot of international arts and
                                               Most popular destinations                                                                                                                                                                                                                                                                                           that they had always
                                                                                      NC

                                                                                                                                                                                                                                                                                                           culture; an ideal destination for the first
                                                                                                                                                               AS
                                                                                    MA

                                               amongst overseas visitors
                                                                                                                             BIR                                                                                                                                                                           Missoni hotel.                                          admired, with a melting
                                               (excl. London; ‘000s visits)                                                     MIN
                                                                                                                                   G                                                                                                                                                                                                                               pot of international arts
                                                                                                                                7 HAM
                                                                                                                                 32                         LIVE
                                                                                                                                                                RP                                                                                                                                         “Edinburgh attracts high volumes of
                                                                                                           GLASGO                                             54 OOL
                                                                                                                                                                5
                                                                                                                                                                                                                                                                                                                                                                   and culture.”
                                                                                                                      W                                                                                                                                                                                    tourists and business professionals
                                                                                                             474                                                                                                                                                                                           each year, with a keen interest in culture,
                                                                                                                             CAM                                                                                                                                                                           the arts, high end shopping and fine
                                                                                                                                BR                        OXFORD
                                                                                                                               3 IDGE
                                                                                                                                86                          462                                                                                                                                            dining. The location of the hotel, next to

                                               06 \ Tourism in Edinburgh – key figures \ Section 1                                                                                                                                                                                                                                                             Section 2 \ Tourism in Edinburgh – key figures \ 07
ETAG’s Tourism Strategy 2020 identifies Younger Cultural Explorers from                                        In 2012, some 1,500 visitors were asked:
                                                                       Germany, France, Spain, Italy and Ireland as the main target group in
                                                                       the international leisure market. This group is generally comprised of                                         What was it about Edinburgh
                                                                       single person, pre-children or no children households who want to                                              that made you want to visit the city?
                                                                       experience new countries and cultures.

                                                                       1 2
                                                                       UK Market Segmentation
                                                                       The main priority segments for Edinburgh, as per VisitScotland’s segmentation system.                                        15%                                 15%
                                                                                                                                                                                                                                        Edinburgh’s
                                                                                                                                                                                                                                                                                19%
                                                                                                                                                                                                                                                                                Friends/
                                                                                                                                                                                                    Shopping                            World Heritage                          relatives
                                                                                               Affluent southern explorers                         Affluent active devotees                                                             Site status                             in the city
                                                                                               Profile                                             Profile
                                                                                               • Most affluent segment
                                                                                               • Wide age range (average age 45)
                                                                                               • Professionals
                                                                                                                                                   • Average age: 50
                                                                                                                                                   • Above average Income
                                                                                                                                                   • Professionals                                  19%
                                                                                                                                                                                                    Pubs/bars
                                                                                                                                                                                                                                        21%
                                                                                                                                                                                                                                        Museums
                                                                                                                                                                                                                                                                            23%
                                                                                                                                                                                                                                                                            Personal
                                                                                               Lifestyle                                           Lifestyle                                                                                                                recommendation
                                                                                               • Not materialistic                                 • Busy lives

                                                                                                                                                                                                    26%                                 27%                                 49%
                                                                                               • Time / freedom for self                           • Like discovering new things
                                                                                               • Authentic experiences                             • Like the finer things in life
                                                                                               • Broaden minds                                     • Like new challenges and
                                                                                               • Build knowledge                                      being active                                  Attractions                                                             Castle
                                                                                               • Environmental / green
                                                                                                                                                                                                                                        A previous visit
                                                                                                                                                   Holiday Motivations

                                                                                                                                                                                                                        68%
                                                                                               Holiday Motivations                                 • Well travelled
                                                                                               • Travel important to lives                         • UK and abroad
                                                                                               • UK and abroad                                     • Escape and relaxation
                                                                                               • Take longer breaks                                • Experience seekers

                                                                       34
                                                                                               • Explore local culture                             • Try new destinations
                                                                                               • New and familiar                                                                                                       Historic city
                                                                                               • Get off beaten track

                                                                                               Younger domestic explorers                          Northern sometimers                Which of these activities, if any,
                                                                                                                                                                                      did you do on your visit?
Source: VisitScotland: Scotland – An insight into our segments, 2011

                                                                                               Profile                                             Profile                                                                                                                      93%
                                                                                               • Average age 42                                    • Average age: 44
                                                                                               • Above average income                              • Average income
                                                                                                                                                   • Jobs not careers                    City bus tour                                                                                   71%

                                                                                                                                                                                                                                                                                                       Source: Edinburgh Visitor Survey – LJ Research, 2012
                                                                                               Lifestyle                                                                                                                         23%
                                                                                                                                                                                         An excursion out of the city     19%
                                                                                               • Work to live                                      Lifestyle
                                                                                               • Limited disposable income                         • Family is important                 Visiting exhibitions                                                                            60%
                                                                                                                                                                                                                                         47%
                                                                                               • Busy lives                                        • Less active and curious                                                                    64%
                                                                                                                                                                                         Visiting art galleries
                                                                                               • Like to discover and explore                      • Enjoy populist culture
                                                                                                                                                   • Sedentary                           Visiting museums                                                  73%
                                                                                               Holiday Motivations                                 • Habitual in behaviour               Going out to pubs/bars                                                                          29%
                                                                                               • Escape from routine
                                                                                               • Relax and explore                                 Holiday Motivations                   Visiting attractions
                                                                                               • Love UK breaks                                    • Prefer abroad (sun, sand and       Going out to restaurants                                                                         20%
                                                                                               • Masses to see and do                                 sea destinations)
                                                                                                                                                                                         Shopping
                                                                                               • Good value for money                              • Want to relax and do ‘nothing’
                                                                                                                                                   • UK = city breaks                    Walking around
                                                                                                                                                   • UK = poor value for money           the city

                                                                       08 \ Tourism in Edinburgh – key figures \ Section 2                                                                                                                       Section 2 \ Tourism in Edinburgh – key figures \ 09
Age profile of                                                Expenditure   Origin of visitors
                                                       Edinburgh visitors                                            per person                                               Overall
                                                       Loosely defined as the ‘Generation Y’                         per day
                                                       demographic, those aged 25-34 years
                                                       accounted for 23% of visitors to the city, which
                                                       was higher than any other age group. Visitors                                                                                      57%                                  33%        8%
                                                                                                                                                                                                                                            1%
                                                       aged 45-54 accounted for the second largest                                    Overseas       Scotland                     Wales                                                       1%

                                                       group – 22%, while visitors aged 35-44                                         England        Northern Ireland

                                                       accounted for 19% of all Edinburgh visitors.                     £37.85                                               Overseas

                                                                                                                                                    19%     10%      7%     7%    7%      6%    5%                                 39%

                                                                                                                                            United States                         France                           Republic of Ireland
                                                                                                                                            Germany                               Netherlands                      Other

                                                              13%
                                                               16-24
                                                                                                       23%              £22.90
                                                                                                                                            Australia                             Canada

                                                                                                                                                                              England
                                                                                                             25-34

                                                                                                                                                     20%              18%           15%              12%    11%      9%            15%

                                                                                                                                            London                                North West / Merseyside                 South West
                                                                                                                                            South East                            North East                              Other
                                                                                                                        £16.50              Yorkshire & The Humber

                                                              19%                                      22%                                                                                                                Visitors
                                                               35-44                                    45-54
                                                                                                                                        57%                                                                            from England
                                                                                                                                                                                                                       accounted for

                                                                                                                        £10.20
                                                                                                                                      of visitors to the city
                                                                                                                                      were from overseas                                                               33%

                                                                                                                                                                                                                                                       Source: Edinburgh Visitor Survey – LJ Research, 2012
Source: Edinburgh Visitor Survey – LJ Research, 2012

                                                                                                                                      countries in Europe,                          The key
                                                                                                                                                                                                                        of all visitors
                                                                                                                                      Asia, the Americas                       overseas market
                                                                                                                                                                                                                           in 2012.
                                                                                                                                          and beyond.                            was the USA.
                                                                                                                                                                            Distant cousins** count
                                                                                                                                                                                for more than

                                                                   18%                                   5%                                                                       1/3
                                                                                                                        £4.75

                                                                     55-64                                   65+        Total:                                                   of all overseas
                                                                                                                                                                                                                           **combining the USA,
                                                                                                                                                                                     visitors.                                Canada, Australia,
                                                                                                                       £92.20                                                                                     South Africa and New Zealand.

                                                       10 \ Tourism in Edinburgh – key figures \ Section 2                                                                                       Section 2 \ Tourism in Edinburgh – key figures \ 11
Purpose of visiting Edinburgh
                                                                                                     Visiting friends and relatives was the main reason for visiting
                                                                                                                                                                                                 3
                                                                                                     Edinburgh for 32% of domestic, and 19% of overseas visitors. Domestic
                                                                                                     visitors were also more likely to visit Edinburgh on a business trip.

                                                                                                                                                                 D o me s
                                                                                                                                                           6%               t ic

                                                                                                                                   18%
                                                                                                                                                            3% Intern              44%           Edinburgh’s
                 Source: Great Britain Tourism Survey, 2011 / International Passenger Survey, 2011

                                                                                                                                                                      a   tio
                                                                                                                                                     12%
                                                                                                                                                                                                 connections
                                                                                                                                                                             na
                                                                                                                                                                                   l
                                                                                                                                             19%
                                                                                                                                                                 66%                             Edinburgh handles more than 25 million passengers
                                                                                                                                                                                                 at Edinburgh Airport and Edinburgh’s railway stations.
                                                                                                                                                                                                 The city is one of Scotland’s best-connected areas and,
                                                                                                                                                                                                 for many, is a gateway to the rest of Scotland.
                                                                                                                                         32%                                                                               “With Edinburgh being one of the most vibrant and
                                                                                                                                                                                                     With over             culturally diverse cities in the world, Edinburgh Airport

                                                                                                                                                                                                     9million
                                                                                                                                                                                                                           is extremely proud of the role it plays as the door to
                                                                                                                                                                                                                           Scotland’s capital city. With over 9 million passengers
                                                                                                           Holiday                Visiting friends & relatives              Business     Other                             travelling through the airport in 2012, and with a
                                                                                                                                                                                                                           number of new international routes to be introduced
                                                                                                                                                                                                     passengers            in 2013, including Berlin, Istanbul and Toronto, we are
                                                                                                                                                                                                     travelling through    looking forward to the future and working collectively
                                                                                                     Expenditure by overseas tourists in Edinburgh                                                   the airport in 2012   with all of our stakeholders from across the tourism
                                                                                                                                                                                                                           sector to guarantee Edinburgh as one of the top travel
                                                                                                                                                                                                                           destinations in the world.
Source: International Passenger Survey, 2011

                                                                                                                                                                                                                           “We have invested heavily in Edinburgh Airport over the

                                                                                                          £97.4                                      £79.1                             £54.8
                                                                                                                                                                                                                           last several years in order to enhance our reputation
                                                                                                                                                                                                                           for providing a first class passenger experience when
                                                                                                                                                                                                                           they travel with us. This is something we will continue
                                                                                                          million                                   million                            million                             to do in the future and with our new re-branding now
                                                                                                                                                                                                                           complete, we firmly believe Edinburgh Airport is now
                                                                                                                                                                                                                           where Scotland meets the world.”
                                                                                                                                                                                                                           Gordon Dewar, CEO, Edinburgh Airport

                                                                                                     12 \ Tourism in Edinburgh – key figures \ Section 2                                                                                     Section 3 \ Tourism in Edinburgh – key figures \ 13
Visitors’ form of arrival                                                                                                                                            Entries and exits at Edinburgh stations
                                                                                                                                                                                                                                                                                                              14.2    1.6    1.3

                                                                                                                                                                                                                                      2004/05
                                                                                                                                                                                                                                                                                                                      16.2         1.6   1.6
                                                                                                                   6%
                                                                                                                                                                                                                                      2007/08
                                                                                       15%                              4%                                                                                                                                                                                                                     20   1.9          1.8

                                                                                                                                                                                                                                      2010/11
                                                                                                                             5%
                                                                                                                                                                                                                                                                                                                                                          millions

                                                                                                                                                                                                                                                                                                                                                                       Source: Office of Rail Regulation, 2012
                                                                                                                                                                                                                                          Edinburgh Waverley                      Edinburgh Haymarket                         All other Edinburgh Stations
                                                                29%
                                                                                                                                                      Private Car                                                           In May 2011, East Coast relaunched the Flying Scotsman, offering
Source: Edinburgh Visitor Survey – LJ Research, 2012

                                                                          Edinburgh                                                                                                                                         a daily service to London in 4 hours.
                                                                                                                                                      Public Bus
                                                                                                                                                                                                                            The First TransPennine Express service connects Edinburgh with
                                                                                                                                                      Hired Car                                                             north England, including Manchester and the Lake District.
                                                                                                             41%
                                                                                                                                                      Other

                                                                                                                                                      Plane                                                                 Passenger numbers at Edinburgh Airport
                                                                                                                                                      Train

                                                                                                                                                                                                                           millions

                                                                                                                                                                                                                                                                                              millions
                                                                                                                                                                                                                                      6                                                                  6

                                                                                                                                                                                                                                      5                                                                  5

                                                             Edinburgh Airport
                                                                                                                                                  tain’s
                                                             remains the key arrival
                                                                                                                      in bu rg h W  averley is Bri                                                                                    4                                                                  4
                                                                                                                   Ed

                                                                                                                                                                                                                                                                                                                                                                       Source: Civil Aviation Authority, UK Airport Statistics, 2012
                                                                                                                                                   e
                                                             point for visitors to                                                  station outsid n
                                                                                                                                                                    Source: Marketing Edinburgh, www.investedinburgh.com

                                                                                                                   largest train                     tio
                                                             Edinburgh with
                                                                                                                       nd on  a n d a principal sta
                                                                                                                    Lo                              e                                                                                 3                                                                  3

                                                             41%
                                                                                                                                     oast Main Lin en.
                                                                                                                    on the East C                    rde
                                                                                                                      e tw e en  Lo n don and Abe
                                                                                                                     b                                d
                                                                                                                                       erates aroun
                                                                                                                                                                                                                                      2                                                                  2

                                                                                                                     East Coast op to London,
                                                                                                                                       ay
                                                                                                                     20 trains a d
                                                             of all visitors arriving by
                                                                                                                                                         .
                                                             airplane. Trains were
                                                                                                                            a 4 .5  ho u r journey time                                                                               1                                                                  1

                                                             the second main form                                     with
                                                             of arrival into the city.                                                                                                                                                0                                                                  0
                                                                                                                                                                                                                                            2005        2007        2009        2011                          2005          2007         2009             2011
                                                                                                                                                                                                                                           Travelling to international destinations                          Travelling to domestic destinations

                                                       14 \ Tourism in Edinburgh – key figures \ Section 3                                                                                                                                                                                               Section 3 \ Tourism in Edinburgh – key figures \ 15
Top Destinations
                                                                                                                                                      4
                                                                                                       Edinburgh
                                          Toronto

                                                                                                                                                      Edinburgh’s
                                                                                       Dublin
                                                                                                                             Amsterdam

                                                                                                                                                      accommodation
                                                                                                            London                        Frankfurt
                                                       New York
                                                                                                                     Paris

                                                                                                                                 Geneva

                                                                                                                                                      The city offers 12,910   The number of additional rooms available during
                                                                                                                                                                               the Festival period has increased substantially
                                                                                                                                                      bedrooms in 529          (from 6,126 beds in 2005 to 6,771 in 2012, an
                                                                                                                                                      establishments in        increase of 10.5%). Edinburgh’s occupancy rates
                                                                                                                                                                               almost reach 80%, among Europe’s highest,
                                                                                                                                                      the serviced             whilst room yields remain stable.
                                                                                                   Madrid                Palma                        accommodation
                                                                                                            Alicante                                  sector and 7,353         “In the UK, Edinburgh’s occupancy rates are second
                                                                                                                                                                               only to London and amongst the world’s highest
                                                                                                  Malaga
                                                                                                                                                      bedrooms in the          (with an annual average nearly 80%). In the last
                                                                                                                                                      non-serviced sector      few years, the city has also seen hefty growth in
                                                                                                                                                                               the number of serviced apartments but, at Chester
                                                                                                                                                      throughout the year.
                                                                                                                                  Edinburg                                     Residence, we have found our niche in the market:
                                                                                                                                          h                                    we offer something quite unique for travellers
                                                                                                                                   awards                                      – spacious, private, high-end living in a home
                                                                                                                                                          “Edinburgh’s         from home environment with access to hotel
                                      An average of
                                                                                                                                                          occupancy rates

                                      25,200
                                                                                                                                                                               facilities at a five star level.
                                                                                                                                                          are amongst the
                                                                                            In 2011 and 2012, Edinburgh Airport was                       world’s highest.”    “We provide luxury surroundings ideal for families,
Source: Edinburgh Airport Ltd, 2012

                                                                                            voted the winner of the Best European                                              long and short term visitors – on business and
                                      passengers pass through the                           Airport handling 5-10 million passengers                                           leisure, who simply want something more relaxed
                                      airport per day, at an average of                     at the Airports Council International (ACI)                                        and akin to the atmosphere they have at home.
                                      280 flights per day. Some 30%                         Europe Awards.                                                                     Our secret is simply that we look after our guests,
                                      of the Airport’s passengers                                                                                                              very well. Whatever they ask for – if we can, we will!”
                                      were from overseas in 2012 –                          It was rated second in Europe in the                                               Rory MacAleece, The Chester Residence,
                                      up from 16% in 2005. 10                               Airport Service Quality (ASQ) monitor in 2011.                                     Head of Group Operations Rothesay Residence Ltd

                                      16 \ Tourism in Edinburgh – key figures \ Section 3                                                                                                      Section 4 \ Tourism in Edinburgh – key figures \ 17
Edinburgh’s serviced sector*                                                                                                     Edinburgh’s non-serviced sector*
                                                                                                                                                                                 ts (excl. festival st
                                                 shmen
                                                      ts (excl. festival st                                                                                                 shmen                     ock)
                                            tabli                          ock)                                                                                        tabli
                                        e s                 44                                                                                         f es                           1
                                 e r of
                                                                       26                                                                         ber o                                            2 25
                               mb                                                                                                              Nu
                                                                                                                                                 m                                                  2                  136
                             Nu
                                                                                                       35

                                                                                                                                                                                            ock)
                                                                           ock)                                                                                                         l st       24
                                                                       l st       25                                                                                               it va                14
                                                                  it va                                             79

                                                                                                                                                                             fes
              214
                                                            fes

                                                                                                                                                                         cl.
                                                                      2,690                                                                                                                                   1,489
                                                        cl.

                                                                                                                                                          er of rooms (ex
                                         er of rooms (ex

                                                    42                                                                                                                    3,359
                                                    713                                                                                                                                                              448
                                                                                           7,381

                                                         1,604

                                                                                                                                                        mb
                                       mb

                                                                                                                                                      Nu
                                                                                                                                                                                                             2,019
                                     Nu

                                                                      455

                                                                                                                                                                                                                                                                       Source: Tourism Resources Company: City of Edinburgh Tourism Accommodation Audit, 2012
                                                                                                     167                                           1,329

             Guest House                                 Hotel                               Lodge                                        Self-Catering                                                 Hostel                        Campus
                                                                                                                    Restaurant
                                                                                                                    with rooms
             B&B                                         Small Hotel                         Inn                                          Serviced Apartment                                            Other                         Exclusive Use

64%                                                                                                                                                                                                               Edinburgh’s Hotel
                                                                                       The number of 3 or 4 star
                                                                                       properties has increased
                                                                                       significantly between 2005                                                                                                 Grading Mix*
of all rooms the city offers                                                           and 2012 – up from 76% to                                                                                                           1 Star = 2%            4 Star = 41%

                                                                                       85%
are provided by the serviced
                                                                                                                                                                                                                           2 Star = 6%            5 Star = 7%
sector – the majority of which
is provided by hotels                                                                                       of all hotels                                                                                                  3 Star = 44%

18 \ Tourism in Edinburgh – key figures \ Section 4                                                                                                                                                              Section 4 \ Tourism in Edinburgh – key figures \ 19
Occupancy                                                                                                                                        In 2012, Edinburgh’s
Achieved occupancy in 2012                                  80.73                                                                                occupancy was third
                                                   on               %
                                             L ond                                                                                              highest in Europe after
                                                            78.88                                                                                 London and Paris.
                                                       s
                                                  Pari
                                                                    %

                                                            77.20
                                                      h          %
                                                 burg                                                                                                                       RevPAR
                                       Edin                 75.04                                                                                                           Achieved yields in 2012

                                                 rdam
                                                                    %
                                        te                                                                                                                                  £113.17
                                    Ams
                                                                                                                                                                                        London

                                                            74.58%

                                       a m burg                                                                                                                             £163.19     Paris

                                     H
                                                            74.41%                                                                                                          £59.81
                                              in                                                                                                                                        Edinburgh

                                         Dubl
                                                                                                                                                                            £82.26      Amsterdam

                                                                                                                                                                            £62.96      Hamburg
                                                       a
                                              Vienn
                                                            71.94%
                                                                                                                                                                            £52.34      Dublin

                                                      ona
                                        Barcel
                                                            71.59%

                                             Prague
                                                                                                                                                                            £68.96      Vienna
                                                            68.58%

                                                                                                                                                                            £57.67      Barcelona
                                              en
                                       penhag
                                                            66.84%
                                  Co                                                                                                                                        £41.84      Prague

                                                 Rome       65.93%
                                                                                                                                                                            £55.66      Copenhagen

                                                                                                                                                                                                        Source: STR Global, 2012
                                                                                                                                                                            £79.29      Rome

                                                                                                      Accor Group have acquired         Accor will also lease two Edinburgh properties
Hotel                                   Motel One, a German-based hotel
                                        operator known for affordable
                                                                            Tune Hotels opened
                                                                            its first ever Scottish   the freehold of a property on     located at Edinburgh Park and at SoCo
                                                                                                      St Andrew Square which it plans   Edinburgh, a redevelopment area between
development                             design, has chosen Edinburgh for
                                        its first UK outlet and opened to
                                                                            hotel, Tune Hotel
                                                                            Haymarket, in             to open as a 103-bedroom          South Bridge and the Cowgate. Both hotels
recent activity                         guests in December 2012.            January 2013.             hotel under its Ibis brand in
                                                                                                      the second half of 2013.
                                                                                                                                        will open under the Ibis brand, in 2013 and
                                                                                                                                        2014, respectively.

20 \ Tourism in Edinburgh – key figures \ Section 4                                                                                               Section 4 \ Tourism in Edinburgh – key figures \ 21
5                                                                                                                  Most visited
                                                                                                                   attractions 2012
                                                                                                                                                                           Edinburgh’s Summer
                                                                                                                                                                           Festivals attendance
                                                                                                                    National Museum
                                                                                                                                                                           2012       Ticketed Non-ticketed
                                                                                                                                                           1,893,521
                                                                                                                    of Scotland                                                                      events           events (est)
                                                                                                                    National Galleries                                           Edinburgh
                                                                                                                                                           1,604,105         International
                                                                                                                    of Scotland                                                                    40,000                1,200
                                                                                                                                                                              Film Festival

Edinburgh’s leisure
                                                                                                                    Edinburgh Castle                       1,230,177              (20 June –
                                                                                                                                                                                 1 July 2012)
                                                                                                                    St Giles’ Cathedral                      904,411
                                                                                                                    Edinburgh Zoo                            810,937            Edinburgh
                                                                                                                                                                                 Jazz and

and culture tourism
                                                                                                                    Royal Botanic Gardens                    721,827        Blues Festival
                                                                                                                                                                                                    22,300              25,000
                                                                                                                    National War Museum                     492,743           (20 – 29 July)

                                                                                       Source: LJ Research, 2013
                                                                                                                    Scottish Parliament                       345,111            Edinburgh
                                                                                                                    Scotch Whisky                                              Art Festival
Edinburgh attracts visitors to its iconic Edinburgh Castle,                                                                                                 270,572             (2 August –          1,548             258,153*
                                                                                                                    Heritage Centre
                                                                                                                                                                              2 September)
as well as its museums, theatres, pubs and restaurants.                                                            Top 10 visitor attractions (excl. Our Dynamic Earth)
Five of Scotland’s Top 10 visitor attractions in terms of                                                                                                                 Royal Edinburgh
                                                                                                                                                                           Military Tattoo         220,000                  0
visitor numbers are based in Edinburgh.                                                                                                                                     (3 – 25 August)
                                                                                                                   Edinburgh’s Festivals

                                                                                                                                                                                                                                        Source: Marketing Edinburgh, www.invesedinburgh.com
In 2012, the main Festival Fringe                 “As we look ahead to the unique                                                                                                Edinburgh
sold 1,857,202 tickets; visitors to               opportunities in 2014, when                                      2012 Summer Season                                       Festival Fringe
                                                                                                                                                                             (3 – 27 August)
                                                                                                                                                                                                  1,857,202               TBC
the festivals spend £261 million                  Scotland hosts the 2014 Glasgow
                                                                                                                   E dinburgh International Book
every year in Edinburgh and                       Commonwealth Games and                                                                                                         Edinburgh
                                                                                                                    Festival hosted 225,000 people,
Scotland as a whole.                              Homecoming Scotland, we                                                                                                    International
                                                                                                                    the most in its history, and saw                                Festival        137,195            250,000
                                                  continue to reinforce the legacy

                                                                                                                   3%
                                                                                                                                                                                (9 August –
“Each year Edinburgh’s Festivals                  of 2012 – when the eyes of the
                                                                                                                                                                              2 September)
welcome some 4.2 million                          world’s media came to our
attendances who generate                          Festivals as the UK hosted the                                                                                           * This is an estimate for the month of the festival only,
£261 million of national economic                 Olympic and Paralympic Games                                                                                                excluding attendance beyond 2 September for those
                                                                                                                   increase in ticket                                         exhibitions which last for more than a month
impact, of which £41 million is                   and Edinburgh’s Festivals sat at
                                                                                                                   sales from 2011.
spent on accommodation and                        the heart of the Cultural Olympiad
£37 million in the city’s cafes                   and presented their most
                                                                                                                                                                           The Royal Edinburgh Military Tattoo
and bars. 93% state that the                      ambitious programmes to date.                                    E dinburgh Festival Fringe                             was sold out for a 14th consecutive

                                                                                                                                                                                                                                        Source: Festivals Edinburgh, 2012
Festivals are part of what makes                  Our innovative joint working with                                 issued an estimated                                    year, with the BBC highlights
Edinburgh special as a city, with                 partners is key to delivering our

                                                                                                                   1.85
                                                                                                                                                                           broadcast drawing an
82% stating that Festivals make                   ambitions and we look forward to
                                                                                                                                                                           audience of
them more likely to visit Edinburgh               continued collaborations in 2013

                                                                                                                                                                           5.4
again in the future. Our impacts                  and beyond.”                                                                            million tickets
are wide reaching and go beyond                   Faith Liddell, Director,                                         only 1% less than the overall number
direct economic impacts.                          Edinburgh Festivals                                              of tickets sold in 2011.                                                     million

22 \ Tourism in Edinburgh – key figures \ Section 5                                                                                                                              Section 5 \ Tourism in Edinburgh – key figures \ 23
6                                                                                                                                                                     Country and
                                                                                                                                                                      city rankings*
                                                                                                                                                                            ICCA City

                                                                                                                                                                                                         Edinburgh
                                                                                                                                                                                         # of
                                                                                                                                                                            Rankings
                                                                                                                                                                                         Meetings
                                                                                                                                                                            2011

Edinburgh’s
                                                                                                                                                                        1     Vienna        181
                                                                                                                                                                                                         is the most popular UK city
                                                                                                                                                                       2       Paris       174           after London for hosting international

                                                                                                  * Source: International Congress and Convention Association, 2011
                                                                                                                                                                       3     Barcelona     150           association meetings.

business tourism                                                                                                                                                       4       Berlin      147

                                                                                                                                                                                                      £
                                                                                                                                                                       5     Singapore     142
                                                                                                                                                                       6      Madrid       130                   The economic value of business
Edinburgh has remained relatively strong throughout the                                                                                                                7      London        115                  tourism to Edinburgh city region
crisis. The consequences of the ‘credit crunch’ have been                                                                                                              8    Amsterdam       114                  is estimated to be in excess of
                                                                                                                                                                                                                 £300 million per annum.
compensated by newer market entrants such as Virgin Money                                                                                                              9      Istanbul      113

and Tesco Bank. Edinburgh’s event industry continues to be                                                                                                             10      Beijing      111

strong: the Marketing Edinburgh, Convention Bureau (MECB)                                                                                                              38    Edinburgh      52

secured a vast number of meetings during 2011/12 which will                                                                                                            58    Glasgow        36             For the last 6 years Edinburgh
                                                                                                                                                                                                           has retained its position as the
be attended by thousands of business visitors.                                                                                                                                                                  most popular UK city
“Edinburgh enjoys many natural                        and event destination. Our role is to                                                                           The value of bookings                   after London for hosting
advantages which give it a strong                     raise the profile of Edinburgh as an                                                                            secured by MECB’s                      international association
competitive edge in both leisure and                  inspiring conference destination and
                                                                                                                                                                      Accommodation                               meetings (ICCA).
business tourism sectors. For the                     to work as a catalyst between the
business delegate, it offers a wide                   conference industry and all the venues                                                                          Booking Service in
range of excellent venues and hotel                   and services that our partners offer.                                                                           2011-12 was £1.67 million.

                                                                                                                                                                                                                                                                        Source: Marketing Edinburgh, Convention Bureau (MECB)
accommodation, backed by wonderful                    Attracting conferences and assisting
opportunities for the social programme.               our partners to make them happen
These attributes, coupled with the                    is what we’re all about. Successful
city’s global reputation as a centre of               business tourism is a vital element of                                                                          In the financial year 2012/13
excellence in an array of academic                    Edinburgh’s economy. The Bureau has,                                                                            to date the Convention
disciplines, make it the perfect business             in this financial year to date, confirmed                                                                       Bureau has confirmed            Of the conferences
and conference destination.                           115 conferences which will attract                                                                              115 conferences which will      and events secured by
                                                      38,888 delegates to the city between
                                                      2012 and 2018 with an economic benefit
                                                                                                                                                                      attract 38,888 delegates        the Convention Bureau
“Marketing Edinburgh, Convention
Bureau is responsible for marketing                   of £64 million.”                                                                                                to the city between 2012        in 2011-12, 87% were
and organising Scotland’s capital city                Sue Stuart, Director of Operations,                                                                             and 2018 with an economic       international
as a premier conference, incentive                    Marketing Edinburgh                                                                                             benefit of £64 million.         association meetings.

24 \ Tourism in Edinburgh – key figures \ Section 6                                                                                                                                                               Section 6 \ Tourism in Edinburgh – key figures \ 25
About ETAG
ETAG’s role is to bring together the wide range of
businesses which make up Edinburgh’s tourism sector.
ETAG also plays a unique role in bringing the industry
together with the public sector agencies who support
key components of the tourism product, such as
marketing and infrastructure development.

Business Benefits                                                                            Organisations
                                                                                             City of Edinburgh Council                                  Tourism Intelligence Scotland
Business development                                   Networking                            www.edinburgh.gov.uk/citycentremonitoring                  www.tourism-intelligence.co.uk

ETAG organises a wide range of                         Building your own business            Office for National Statistics                             VisitBritain
                                                                                             www.statistics.gov.uk/hub/people-places/people/            www.visitbritain.org/insightsandstatistics/
business events, from short Business                   networks is a great way to            tourism
Briefings, giving an insight into new                  make sure you keep up to date                                                                    VisitScotland
developments in the city, to full day                  with latest news, share best          Scottish Development International                         www.visitscotland.org/research_and_statistics.aspx
                                                                                             www.sdi.co.uk
workshops on hot topics like making                    practice and get some great
the most of social media.                              ideas for your business.              Scottish Enterprise
                                                                                             www.scotent.co.uk

Market intelligence
                                                       Tourism is a fast moving industry,
                                                                                             Resources
Access a huge amount of information
about Edinburgh, from the Edinburgh                    and ETAG can help you to              Access background information, reports
Visitor Survey to specific research on                 keep up to date with the latest       and resources about tourism in Edinburgh
festival audiences. The more you know                  business opportunities, events        at www.etag.org.uk/information.asp
about the visitor market, the more                     and developments in the tourism
successful you’ll be in developing new                 sector. For more information visit:
services, products and collaborations.                 www.etag.org.uk                       Tourism in Edinburgh – key figures was delivered in partnership with Scottish Enterprise.

26 \ Tourism in Edinburgh – key figures \ About ETAG                                                                                                        Resources \ Tourism in Edinburgh – key figures \ 27
Edinburgh at a glance
Population                                       Households

                                                            2011
                                                      221,954
   495,360

               2011                                                                      2001

                          449,020

                                    2001
                                                                               204,956

Travel                                     Purpose of visit
                                                                       D o me s
                                                               6%                 t ic

                                                18%
                                                                   3% Intern
                                                                               ati
                                                                                         44%
                                                                                     o
                                                             12%

                                                                                     na
                                                                                         l
                                                      19%
  An average of                                                       66%
  25,200
  passengers pass through
  the airport per day, at an                       32%
  average of 280 flights
  per day. Some 30% of the
  Airport’s passengers were
  from overseas in 2012
                                                 Holiday            Visiting friends & relatives
  – up from 16% in 2005.

                                                 Business           Other
                        80.73
                                %
                don
             Lon
                        78.88
                    s
               Pari
                                %
                                                                                                   Design: Resolve Creative, www.resolve-creative.co.uk

                        77.20
                   h         %
              burg
         Edin           75.04
                 am
                                                                                                   Editorial: LJ Research, www.ljresearch.co.uk

                                %
            terd
        Ams             74.58%
               burg
         Ham

 Occupancy
 Achieved occupancy in 2012
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