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Tokyo beyond 2020 - Meeting Media Group
headquarters
                                                                                               > Malaysia
                                                                                       Headquarters Asia-Pacific is
                                                                                       the Asia-Pacific Magazine for
                                                                                       Association Executives.
Published by Headquarters Magazines PTE Ltd (Singapore)         Asia-Pacific           Supported by UIA, the Union of
www.meetingmediagroup.com - press@meetingmediagroup.com                                International Associations.
                                                                             #
                                                          Edition December 2015   24   Published 4 times a year:
                                                                                       April, July, October, December.

Tokyo
beyond 2020

                                                                                          +
                                                                                          Sapporo
                                                                                          Dubai
                                                                                          Shanghai
                                                                                          Glasgow
Tokyo beyond 2020 - Meeting Media Group
Tokyo beyond 2020 - Meeting Media Group
> Contents

                                                                                       An Academy
Colophon                                                                               for Asia-Pacific?
HAP or Headquarters Asia-Pacific is a
niche publication for local, regional and
international associations based in Asia-
Pacific and dealing with the organisation of
                                                                                       In your opinion what are the priorities of an emerging desti-
worldwide congresses. Published 4 times a                                              nation that is willing to develop its meetings infrastructure?
year. Circulation: 2,500 copies in 14 different
countries.
                                                                                       I think we all agree the first step should be the establishment
Subscriptions                                            Marcel A.M. VISSERS           of a national convention bureau, no? Is there any good advice
Subscriptions amount to 85€ (all incl.). The                     Editor in Chief       that we could summon for such a bureau? Commercially
online version of the magazines is available at
www.meetingmediagroup.com                                                              driven consultants will say the focus should be on sales, while
Editor in Chief                                                                        those who are digitally oriented will advise for a strong data-
Marcel A.M. Vissers                                                                    bank of potential leads.
T. +32 (0)3 226 88 81
marcel@meetingmediagroup.com
Managing Director                                 In my humble opinion, I would tend to claim that education is the number one priority. A perfect
Cécile Caiati-Koch                                example to illustrate this is the organisation of the first ECM Academy on the African continent,
T. +32 (0)2 761 70 52
cecile@meetingmediagroup.com                      scheduled to take place in South Africa in 2016. I sincerely hope that something similar can be
International Business Development Manager        organised in the Asia Pacific region in 2017. Let’s take a step back to understand the logic of my
Jesús Guerrero Chacón
T. +32 (0)2 761 70 54
                                                  reasoning.
jesus@meetingmediagroup.com
Managing Editor                                   European Cities Marketing (ECM) have decided to go global and will be exporting their ECM
Rémi Dévé
T. +32 (0)2 761 70 55                             Summer School beyond the boundaries of Europe. They are calling it the ECM Academy and the
remi@meetingmediagroup.com                        first edition will take place in Johannesburg 19-23 February 2016, prior to Meetings Africa. There is
Editor                                            no doubt that this is a major event in the history of the meetings industry.
Katie Lau
Finance & Accounting
Farhana Khan                                      Like its sister, the ECM Summer School, the ECM Academy will be the bridge for African profes-
T. +32 (0)3 226 88 81
farhana@meetingmediagroup.com
                                                  sionals to a successful career in the meetings industry. ECM is using their 30 years of experience to
Design                                            guarantee the success of the Academy, maintaining the highest standard of content, recruiting the
Press Point.be                                    best speakers and showcasing the most up-to-date trends in the meetings industry. It is expected
Guide Gezellelaan 109 - 9800 Deinze
T. +32 (0)9 362 52 50 - www.presspoint.be         that 40 to 50 participants will attend the Academy. Faculty members will be figureheads from the
Print                                             industry as well as high-level local speakers.
The Neu Print PTE Ltd - Singapore
neuprint@singnet.com.sg
                                                  I believe this formula would also do wonders for the Asia Pacific region. Countries like Thailand,
Supported by UIA, the Union of
International Associations                        Singapore or Malaysia would be excellent candidates to host the first Asia Pacific Academy. I would
Address                                           be delighted to act as an ambassador to make this project a reality.
Headquarters Magazines PTE Ltd
1 Scotts Road
#21-07 Shaw Centre                                More information about the ECM Academy can be found on the ECM Website
Singapore 228208
www.meetingmediagroup.com                         www.europeancitiesmarketing.com/ecm-advantage/education/ecm-academy and on the
press@meetingmediagroup.com                       Meetings Africa website www.meetingsafrica.co.za.

                                                  » More stories on www.meetingmediagroup.com

                                                  Contents
                                                  GENERAL                                             UIA
                                                  News                                         4      Change for Associations                      14
                                                  Association Portrait                         6
    Cécile Caiati-Koch            Rémi Dévé
                                                                                                      DESTINATIONS
                                                  INTERVIEW                                           Shanghai, China                              16
                                                  Tokyo Convention & Visitors Bureau          11      Dubai, UAE                                   18
                                                                                                      Glasgow, Scotland                            21
                                                                                                      Sapporo, Japan                               22
Jesús Guerrero Chacón

                                                                                                                                                          3
Tokyo beyond 2020 - Meeting Media Group
> News

    Slew Of Prominent Medical                        New Book Published on                          natural environment with sweeping views of
    Congresses in Singapore                          Business Events Marketing                      the harbour and city skyline through glass
    for the First Time                               Published by Routledge, Marketing              facades and from balconies throughout the
    Singapore will host several prominent            Destinations and Venues for Conferences,       venue. Its smart design in the heart of Sydney
    medical congresses coming to Southeast           Conventions and Business Events, writ-         provides 70 event spaces and allows for
    Asia for the first time – two of these events    ten by Tony Rogers and Rob Davidson and        three conventions to run consecutively, each
    are also making their Asian debuts. These        launched at ibtm world in Barcelona, is an     with their own plenary, break out space and
    events are tipped to bring in approximately      entirely updated edition of the book written   catering areas. Australia’s largest ballroom
    16,000 visitors and also attest to Singapore’s   by the same authors in 2006 for students of    sits proudly above the convention centre. It
    strengths as a MICE destination, while           events / tourism / hospitality management      will seat up to 2,000 guests and its balcony
    boosting the Lion City’s ambition to be a        as well as for people already employed in      provides spectacular harbour views. As the
    prominent thought leader in the respective       convention bureaux and venues of all types.    physical venue looks more and more like its
    fields. Besides coming to Asia for the first     The content of the book has been brought       architectural renders each day, the opera-
    time, the European Society for Medical           completely up to date, reflecting all of the   tional preparations of venue manager AEG
    Oncology (ESMO) Asia Congress (Dec 18-20)        major contemporary themes and develop-         Ogden are also on track.
    and SpineWeek 2016 (May 16-20, 2016)             ments in venue and destination marketing,      www.iccsydney.com
    also mark the first time both entities are       including the use of the social media, brand
    organising an event outside of Europe. In        alignment and content marketing.               New Global Association
    between these events is the International        www.routledge.com/                             Hub Partnership
    Society for Magnetic Resonance in                products/9781138852150                         Four cities - Dubai, Singapore, Brussels and
    Medicine’s (ISMRM) annual meeting and                                                           Washington, D.C.- recently launched the
    exhibition (May 7-13, 2016).                     ICC Sydney to open in 12 months                Global Association Hubs Partnership to
    yoursingapore.com/                               ICC Sydney’s contemporary design cel-          help associations expand internationally to
    morethanjustbusiness                             ebrates Sydney’s temperate weather and         better serve their worldwide memberships.

                                                              ICC Sydney                                                                  Singapore

4
Tokyo beyond 2020 - Meeting Media Group
> News

At a press conference organized at IBTM           Banff Springs, Chateau Lake Louise, Fairmont       top choices in destinations, hotels, bureaus,
Barcelona in November, Hervé Bosquet,             Le Château Frontenac in Quebec City,               event agencies and more.
former director, Brussels Convention Bureau,      Chateau Laurier in Ottawa, Royal York hotel in     www.studiocity-macau.com
said the point of the four-city partnership       Toronto and Montreal’s Queen Elizabeth.
was not to attract large association meet-        www.accorhotels.com                                New Tokyo Meeting
ings per se, but to make it easier for associa-                                                      Planner’s Guide
tions to set up regional headquarters offices     Studio City’s in Macau wins the                    The Tokyo Convention & Visitors Bureau
in their cities, and their regions.               ‘Best New Venue Opening’ Award                     has released the 2016-2017 edition of the
www.visitbrussels.com                             Studio City, Asia’s New Entertainment Capital,     Tokyo Meeting Planner’s Guide. Packed
                                                  proudly announced that it has received             with convention venues/hotels, unique
Accor buys Fairmont,                              its very first industry honor since its grand      venues, attractions, ideas for group experi-
Raffles and Swissôtel                             opening on October 27, 2015. The new cine-         ences and fun things to do, this 120-page
The French hotel chain Accor is buying FRHI,      matically-themed resort has been named the         planning guide contains all the essential
the company that owns the luxury hotel lines      ‘Best New Venue Opening’ in the 2016 CEI           information on the city. The new release
Raffles, Swissôtel and the Canada’s Fairmont.     Readers’ Choice Awards organised by CEI Asia       features 12 Convention Venues, 40 Hotels
This deal is expected to close in mid-2016.       magazine. This award recognizes Studio City’s      and 26 Unique Venues. It includes the latest
Accor currently owns over 3,800 hotels across     excellence and success in its bespoke MICE         information on new convention venues
92 countries worldwide under the brand            services and facilities that have distinguished    such as Toranomon Hills Forum, new
names Ibis, Sofitel, Novotel and others. The      it within the industry. CEI Asia’s annual indus-   convention hotels such as Andaz Tokyo
three acquired companies own 155 hotels           try survey has been a benchmark in show-           Toranomon Hills, rebranded convention
and resorts (of which 40 are currently under      casing and celebrating the best in business        hotels such as Hilton Tokyo Odaiba, and
development), and more than 56,000 rooms          events for the past 15 years and has gathered      unique venues like Mitsubishi Ichigokan
worldwide. Among the hotels are some              valuable insights into what event planners         Museum, Tokyo for instance.
iconic Canadian hotels such as: Fairmont          and buyers across the region regard as the         Available here: businesseventstokyo.org

                                                    Studio City Macau                                                                Washington, D.C

                                                                                                                                                     5
Tokyo beyond 2020 - Meeting Media Group
Tokyo beyond 2020 - Meeting Media Group
> Portrait

                                                                                                                       Rakugo performance in Tokyo

                                                                           APCDA at Job World       APCDA Plays the Career Game at Korea’s Job World

Association Profile
Asia Pacific Career Development Association (APCDA)
Founded in 2012, Asia Pacific Career Development Association (APCDA) aspires to provide an international forum for sharing career
development ideas and experience in the Asia-Pacific region with global perspectives. Apart from hosting conferences (first in Seoul
in April 2013), the steadily growing organisation also holds workshops and professional training events to facilitate learning for career
development professionals. Marilyn Maze shares her experience of bringing the close-knit community together as the executive director
of APCDA.
                                                                                                                         Interview Katie Lau

HQ: How successful has APCDA been in           have also had a lot of interest and confer-      are not able to travel to other countries in
achieving their goals?                         ence attendees from Middle Eastern coun-         following years. Our conferences are small
Marilyn Maze: APCDA has held conferences       tries. Our members are counsellors or pro-       and intimate, so we feel like we are saying
in Seoul, Honolulu, and Tokyo. Future con-     fessors at universities or colleges, represen-   goodbye to friends when they end.
ferences will be in: 2016 in Taipei, 2017 in   tatives of career development associations
Manila, and 2018 in Beijing. Each year we      within specific countries, human resource        HQ: What do you look for in the host
have had more attendees, reaching 120 at       professionals, and private counsellors and       venues and destinations?
the most recent conference. These confer-      consultants. Some also work for govern-          Marilyn Maze: Primary concerns for our
ences have clearly achieved our mission.       ment workforce development agencies or           members are related to the cost to attend.
Over 15 countries have presented at each       private counselling agencies,                    We held our first three conferences in hotels,
event, sharing career planning practices,                                                       and plan to hold the next three in universi-
theories, and research. Friendships have       HQ: How challenging is it to organise the        ties. Universities provide a great learning
been formed across the Asia-Pacific area,      conferences?                                     environment at a lower cost, so we can use
encouraging further exchange of ideas and      Marilyn Maze: We are committed to holding        our funds for speakers, food, and other ame-
collaborations.                                a conference in a different member coun-         nities. Attendees want inexpensive hotel
                                               try each year. This is challenging because       rooms and meals while traveling, and want
HQ: Who attends your events?                   each country is different - but also each        the cost of flying to the event to be low.
Marilyn Maze: We have 100 individual mem-      country has a different allure. It is sad to     Obtaining a visa can be an issue for mem-
bers and 11 organisational members from        leave behind some of our friends from each       bers from some countries. Two additional
Australia, Canada, China, Guam, Hong Kong,     country. Holding a conference in a country       concerns are safety and weather. When we
India, Indonesia, Japan, Korea, Macau, New     provides the opportunity for many people         visited Seoul, the news was full of threaten-
Zealand, Pakistan, Philippines, Singapore,     living in that country to attend. Some of        ing talk from North Korea. Many people
South Africa, Taiwan, United Kingdom,          them are able to attend conferences in           worried about what might happen during
United States, and Vietnam. Recently, we       other countries, but we miss the ones who        our visit.

                                                                                                                                                   7
Tokyo beyond 2020 - Meeting Media Group
> Portrait

    Our members love to enjoy the cultural              exciting. Traveling and making friends interna-        sharing their techniques. The differences in
    opportunities in each country. We ask our           tionally is always exhilarating, and it feels really   the ways people approach similar problems
    hosts to select special events for us to            good to see an association grow and serve the          in each country are very enlightening.
    show off the local sites. This year in Taipei       needs of so many people in so many coun-
    we will visit the Palace Museum which               tries. It is a lot of work, but I know that sharing    HQ: What would you like to see improved
    holds ancient Chinese art. We also hope to          ideas among the many countries in our region           in your field of expertise?
    visit a night market to enjoy the food and          advances the quality of the career planning            Marilyn Maze: Some countries have more
    shopping.                                           services offered in all of them.                       resources devoted to career planning than
                                                                                                               others. I hope that other countries that are
          At our conference, representatives from many                                                         struggling can take inspiration from their
          countries will be sharing their techniques. The                                                      neighbours and find the resources to imple-
         differences in the ways people approach similar                                                       ment more comprehensive services.
         problems in each country are very enlightening
                                                                                                               HQ: Any future plans for APCDA?
    HQ: Any memorable experiences so far?               HQ: What do you think are the latest                   Marilyn Maze: Hopefully we can add new
    Marilyn Maze: In Seoul, we visited Job World,       trends in career development in Asia?                  countries to our membership each year.
    a large “museum” where youth can get a              Marilyn Maze: Some countries in our region,            We anticipate that, as we hold conferences
    glimpse of a variety of careers. Job World          like Singapore and Korea, are surging forward          in different locations, nearby countries will
    has film-making studios, an airplane cockpit,       with legislation to assure that all of their           notice and join us. As we grow, funding and
    a kitchen and restaurant, and fire-fighting         citizens have jobs that match their strengths          publicity will follow.
    simulation. We enjoyed seeing all of the excit-     and can be productive workers. Many coun-
    ing careers represented there. In Hawaii, we        tries are recognising that their labor force is a      My personal long-term goal is to create a
    visited the Polynesian Cultural Center and          valuable asset for growth and taking care of           structure that is not dependent on any one
    learned about life in the many Polynesian           the career needs of their people offers a big          person and will continue after our found-
    island nations. In Tokyo, a career counselor        payoff in terms of productivity.                       ing members have retired. We have found
    who is skilled in traditional story-telling pro-                                                           a recipe for success that is helping us to
    vided a Rakugo performance for us.                  Another important trend it to localise                 grow slowly in membership and financial
                                                        theories and tools for career planning.                resources. I believe there is a critical size,
    HQ: How is your experience working for              Identifying ways to harness the strengths              which we have yet to achieve, that will allow
    APCDA?                                              and values within the culture and tech-                this association to continue into the future.
    Marilyn Maze: I am very grateful to have this       niques that are more helpful in each setting
    position. I have had many jobs in my long           are very important steps. At our conference,           www.asiapacificcda.org
    career, but this is by far the most fun and most    representatives from many countries will be

                                                       Marilyn Maze (middle) with delegates                    The Royal Hawaiian Band Serendades APCDA in Honolulu

8
Tokyo beyond 2020 - Meeting Media Group
Tokyo beyond 2020 - Meeting Media Group
> Tokyo

Tokyo
Looking beyond 2020
Kazuko Toda, Director, Business Events Team, Tokyo Convention & Visitors Bureau, explains the strategy of Tokyo as an association
destination and how the 2020 Olympics will leave a lasting legacy for meetings in the Japanese capital.

HQ: Tokyo will host the 2020 Olympics.        more often and there is more interest in the      considering Tokyo as their “meetings desti-
How will this benefit the meetings            destination from clients, local and interna-      nation” in a more serious way.
industry?                                     tional. It was a great way to get our name
Kazuko Toda: The fact that Tokyo will be      out there and it reached our target clients       We definitely feel that the success of the
hosting the 2020 Olympic and Paralympic       as well. Tokyo, or Japan as a country with its    Tokyo Olympic/Paralympic Games will
Games will benefit us in two ways - brand-    unique culture and attraction, has been in        be a great way to enhance our branding.
ing and infrastructure.                       the minds of so many people. We hear from         I already have a sense that we are getting
                                              many clients that they “would personally          more inquiries from clients compared to a
With the selection of Tokyo as the Olympic/   love to visit Tokyo one day.” By being selected   few years ago, wishing to hold their meet-
Paralympic host, we feel that Tokyo’s name    as the Olympics/Paralympics host, I think         ings before the Games.
has been out in the international media       clients are actually stepping ahead and

                                                                                                                                              11
> Tokyo

                                             Miraikan                                                                          Tokyo’s Business Events Team

     Ever since the selection, the year 2020 has        attractive and comfortable destination for       of the Advanced Industrial Science and
     become a “goal” for everyone, including the        international meetings.                          Technology (AIST), the Tokyo Metropolitan
     suppliers in the meetings industry. It made                                                         Industrial Technology Center, and the Tokio
     it clear to everyone that many things had          HQ: Could you describe what makes                Marine Research Institute.
     to be improved further before 2020, and            Tokyo a knowledge hub? Do you have
     specific actions are already taking place.         ambassadors supporting the holding of            Together with the huge number of head-
     Hotels like Hotel Okura Tokyo and the Tokyo        association conferences in the city?             quarters of private companies, which are
     Prince Hotel are undergoing renovation             Kazuko Toda: Tokyo has over 130 universities     potential sponsors for the international
     to cater to international standards. The           in the city including the University of Tokyo,   association meetings, Tokyo has a strong
     number of international flights is increas-        of which many professors are actively hosting    base for a successful association meetings.

        Although Tokyo is known to be a metropolis and                                                   HQ: What are Tokyo’s added values for
     delegates might have the impression of Tokyo as being                                               association meetings and planners?
     a city with only tall concrete buildings, it is actually                                            Kazuko Toda: There is a misconception that
      a city with a unique mix of tradition and innovation                                               everything in Tokyo is expensive. We say that
                                                                                                         there’s value for money. A client who hosted an
     ing both at the Haneda and Narita airports.        international congresses. We have recently       international meeting in October 2014 com-
     The Tokyo Metropolitan Government has              worked with professors in the health tech-       mented that in Tokyo you will get more than
     started to develop a new volunteer program         nology assessment field for the HTAi 2016        what you pay for. The quality and level of ser-
     to enhance the hospitality level of the City       Annual Meeting, in the cartographic field for    vice, as well as the expertise and know-how of
     for international visitors and make their          the International Cartographic Conference        every supplier involved, lead to the success of
     stay in Tokyo more comfortable. New roads          2019, and many more.                             any meeting. The client was happily surprised
     are being built to better the flow of traffic                                                       that there was not one serious complaint from
     within the city. All these improvements in         Tokyo also has many R&Ds, both national          any delegate during the Tokyo meeting, due to
     the infrastructure will make Tokyo a more          and private, like the National Institute         the smoothness of the organisation.

12
> Tokyo

                                                                                    Sushi making

Safety for the delegates are also top priority   a metropolis and delegates might have the             experience advanced science technology
issues that meeting planners pay attention       impression of Tokyo as being a city with only         through exhibits and hands-on experi-
to these days. The fact that Tokyo has been      tall concrete buildings, it is actually a city with   ences. The Museum covers a wide variety of
selected as the #1 safest city in the Safe       a unique mix of tradition and innovation. I           themes from technology used in the outer
Cities Index is highly recognised by meeting     am sure that meeting delegates expect to              space to human cells research to robotics.
planners.                                        fully experience and enjoy something differ-          The world’s first large 3D virtual Earth-shape
                                                 ent and memorable to take home and talk               display called the Geo-Cosmos is the symbol
In addition, Tokyo has been selected the         about. So, for association meetings coming to         of the Museum, and is placed over the space
most liveable city in the 2015 Quality of Life   Tokyo for the first time, we propose a themed         available for receptions and events. For
Survey by Monocle. The Survey includes           reception featuring the authentic Japanese            international scientific meetings, it stages a
criteria such as safety, international connec-   culture. Delegates will be welcomed by ladies         unique and special atmosphere.
tivity, public transport, tolerance and envi-    in kimonos, listen to the music of the koto
ronmental issues, but for 2015, they added       (Japanese harp) or taiko (Japanese drums)             A special must-do activity in Tokyo is making
22 new metrics, like housing and the cost        as they enjoy Edomae (Tokyo style) sushi              your own sushi. Sushi, a specialty now so
of living, from the price of a three-bedroom     and tempura, the must-eat dishes in the city.         well-known around the world, used to be a
house to the cost of a coffee, a glass of wine   Ame-zaiku, or traditional candy sculpting, will       fast food 400 years ago, when Tokyo was still
and a decent lunch. Furthermore, access to       impress the guests and become fine souve-             called “Edo.” The guests will learn all about
nature, urban design, business conditions,       nirs to take home.                                    sushi-making, as well as the history of Edo-
pro-active policy development and medical                                                              style sushi and the various kinds of fish used.
care have also been more emphasized.             HQ: If you had to pick one outstanding
                                                 venue and one social activity you can do              Contact
HQ: Can you describe the ‘Tokyo experi-          in Tokyo only, what would they be?                    Business Events Team, Tokyo Convention &
ence’ that association delegates might           Kazuko Toda: The MIRAIKAN, or the                     Visitors Bureau
experience?                                      National Museum of Emerging Science and               businessevetns@tcvb.or.jp
Kazuko Toda: Although Tokyo is known to be       Innovation, is a museum where visitors can            www.businesseventstokyo.org

                                                                                                                                                         13
Change is happening
     with or without you
     ENITED Business Events Experts, Managing Directors Ivo Franschitz, Rosa B. Reyero Miguelez and Senior Consultant Henrik von Arnold
     share their insights about the major, future challenges faced by international associations, and consequently the way to measure their
     success in the long run.

     HQ: Mr. Franschitz, we had the chance to         HQ: But how does this affect the associa-         estimated, yet. But change is happening.
     talk before and you said: “The world has         tions? They are information-providers by          At the latest when the digital natives are
     changed but the associations have not”.          themselves.                                       the new clientele. They are fast, flexible
     It’s quite provocative, isn’t it?                Franschitz: That´s a good point. I believe one    and used to permanent dialog. They have
     Franschitz: Yes, I am aware of that, and it is   of the major flaws of the basic concept of        increasing demands on information flow.
     meant as a wake-up call. The truth is, there     associations nowadays is their “exclusive”        The members as known today, who pay
     are, of course, some international associa-      approach by creating barriers, through            their fees once a year and are satisfied with
     tions which have recognized the change
     in their business environment. They have               By rethinking the reason for their existence,
     started to change their tactics by adapt-
                                                          associations need to redefine their purpose, their
     ing their offer to the existing membership
     market. But the majority of them appear
                                                          strategies and definition of future markets and,
     to be frozen in time, for many reasons, and                     consequently their tactics
     mostly unaware of what the future will
     bring. They do have to understand their          monetary, educational, occupational and           the things they usually get, will be a thing of
     world is changing with or without them.          geographical means. They also consider and        the past. Therefore associations will need to
                                                      treat their information and their platforms       stop defining their markets by members and
     Reyero Miguelez: We are living in an infor-      as exclusive goods. However, in many cases,       participants, and start to see and approach
     mation society. Information is available all     the reality is that their information is not      them as their potential clients. As business
     around the clock and all over the world.         exclusive enough anymore. There are a lot of      corporations, they have to have a clear pur-
     Therefore the demands and expectations           other sources and networks in a global digi-      pose and vision and a clear strategy.
     of people in their search for information        tal world competing with each other. You do
     have changed and still do. Years ago every-      not have to be a member of an association         HQ: And what are the main challenges
     body booked a journey in a travel agency.        or a participant at their annual meetings         associations see today?
     Because the information the people were          anymore to have access to it.                     von Arnold: As a consequence of all of
     looking for was available only there. Now it                                                       the above, the associations already find
     is just a few clicks away on the web. Travel     HQ: Mr. von Arnold, recently you asked the        that financing is increasingly difficult. The
     agencies, as the former gatekeepers of that      Managing Directors of six leading inter-          acquisition of sponsors requires high levels
     needed information, have lost their main         national associations about their opinion,        of manpower and new solutions. The situ-
     purpose. The same scenario also applies to       experience and challenges in their daily          ation is also made more difficult by stricter
     print media businesses. They all were forced     business. What’s their point of view?             compliance regulations and higher member
     to develop new strategies, they had to think     von Arnold: The effects of increasing digitiza-   demands. Moreover the potential partici-
     about their new and future clients’ needs        tion (live-streaming, hybrid meetings, etc.)      pants have consistently less time and finan-
     and to modify their offerings.                   in the meeting world cannot be accurately         cial resources. They attend one top event

14
> UIA

each year. And this means internal competi-       the basis for a sustainable development of             What’s the Union of
tions between association meeting organis-        every association.                                     International Associations
ers. It will be all about offering added value                                                           (UIA)?
to the target group.                              HQ: And how do you measure success of                  The Union of International Associations is a
                                                  associations in the future?                            non-profit, independent, apolitical, and non-
HQ: If you were an association, what              Franschitz: Following our point-of-view and            governmental institution in the service of
would you do in the current situation?            arguments of the future of associations,               international associations. Since its founda-
Reyero Miguelez: First of all, I would start      of course, also the criteria and methods               tion in 1907, the UIA is a leading provider of
by asking myself the most fundamental             for measuring the success will have to be              information about international non-profit
questions: “Why am I (the association) here?”     designed anew. To take an example, if the              organisations and a premium networking
and “What is my purpose?” Followed by:            purpose of an association in the future is to          platform between international organisa-
“Why should potential clients choose me or        create a community of common interest, in              tions and the meeting industry worldwide.
my offer?” Or in the corporate marketing          an inclusive way, instead of maintaining an
language: “What is my USP (Unique selling         exclusive and closed membership model, it              Main activities:
proposition)?” “Where do I differentiate myself   is obvious that counting membership and                • Yearbook of International Organisations
from my competitors in the market?”               meeting participation numbers becomes                     - contains information on over 68,000
                                                  obsolete. New criteria could be, for instance,            international organizations active in all
Franschitz: By rethinking the reason for their    the variety and diversity of the “followers” of           fields of human endeavour, in all corners
existence, associations need to redefine          the association or the “connectivity” to other            of the world.
their purpose, their strategies and definition    entities with similar subject matters.                 • International Congress Calendar - with
of future markets and, consequently their                                                                   information on over 428,000 interna-
tactics. No matter if you are a for-profit or                                                               tional meetings. Available online, in pdf,
non-profit organisation you need a clear          This article is a contribution of ENITED, a European      and on paper.
vision. It is your soul, this is what you want    Business Event Agency. ENITED provides solutions       • Annual Associations Round Table
                                                  in the field of Live Communication, with a 360°
to be. That enables you to develop precise
                                                  approach and their own ENITED Excellent.C Model©.
strategies and objectives and create tailor-      ENITED works with ambitious corporations, active
                                                                                                         For more information, please contact
made tactics. Your action plan to reach your      associations, and up-and-coming destinations.          uia@uia.org
operational goals is the final step. This is      More info: www.enited.eu / welcome@enited.eu

                                                                                                                                                     15
16
> China

What’s new in Shanghai?
With a population of more than 24 million people, Shanghai is one of the largest and most developed cities in mainland China. Thanks
to the efforts of Shanghai Municipal Tourism Administration (SMTA), the metropolis might also well be THE Asian meeting place par
excellence. But what’s new in Shanghai? Let’s find out!

Shanghai is known for its unique style            Shanghai Disney Resort, the first                Worth noting is that transit tourists from
and fascinating blend of the old with the         Disneyland in mainland China, will open          51 countries are now permitted a 72-hour
new, the East with the West, from art and         soon, showcasing dozens of all-new attrac-       visa-free stay inside Shanghai – making
architecture to cutting-edge style and            tions and entertainment offerings with           it easy to organise a meeting there with
ancient tradition. As a well-developed            approaches of East-meets-West. Shanghai          no hassle. Overseas tourists who stay in
tourist city, it offers a wide range of tourism   is also a great MICE destination with a          the Chinese mainland for no more than
facilities for both business and leisure          large variety of world-leading venues and        183 days can also receive an 11% discount
visitors.                                         facilities, such as the National Exhibition      on consumer goods purchased at desig-
                                                                                                   nated department stores. The minimum
         Shanghai is known for its unique style and                                                purchase for a tax refund is 500 yuan (about
         fascinating blend of the old with the new,                                                $US82) at any one store in one day.
                   the East with the West
                                                                                                   About Shanghai Municipal
While the friendly openness of the people is      and Convention Centre (Shanghai), the            Tourism Administration (SMTA)
unsurpassed, the city is accessible to almost     world’s largest single block building and        SMTA is responsible for the programming,
everywhere around the world. Ninety-four          exhibition complex. At Shanghai Tower,           management and promotion of the tour-
airlines operate flights connecting Shanghai      visitors will soon be able to ride the world’s   ism of Shanghai city. It is willing to help
with 256 cities, and in 2014 alone, the city      fastest elevator to the observation decks to     industry partners to better understand the
welcomed about eight million overseas             enjoy a 360-degree view of the city.             city in designing Shanghai travel and busi-
tourists and more than 268 million domestic                                                        ness events products. SMTA is more than
travellers.                                       Shanghai is also a relaxing place rich in        happy to offer advice on how to organise
                                                  historical heritage, with well preserved         a conference or a congress in the Chinese
As a huge metropolis, Shanghai is always on       cultural remains such as the ancient water       metropolis.
the move. Here are the latest infrastructure      town Zhujiajiao in Qingpu district, classic
developments worth considering by                 gardens of Qing Dynasty Shanghai Fangta          www.meet-in-shanghai.net
association planners.                             Garden and Zuibaichi Park.

                                                                                                                                                  17
18
> UAE

Dubai Strategic Plan 2021
People First
At the end of last year, Dubai launched the now-famous Dubai Strategic Plan (DSP). Its aim? To reinforce Dubai’s position as a global
centre and destination across a number of fields. What does it exactly entail?

The DSP 2021 is a continuation for the suc-       work and visit. A smart and sustainable           The Dubai Government is working
cess of DSP 2015, which was launched in           city which will be the hub of the global          hard to turn the emirate into a most
2007 by His Highness Shaikh Mohammad              economy run by a pioneering and excellent         preferred place to live, work and visit and
Bin Rashid Al Maktoum, Vice-President and         government. The DSP 2021 puts people first        a city that enjoys sustainable economic
Prime Minister of the UAE and Ruler of Dubai.     and highlights the importance of coopera-         growth, is a world’s leading business
                                                  tion between all stakeholders to achieve          centre, and the most business-friendly
Trailblazer                                       the objectives of the plan, which targets         city and investment destination. Keen
The Dubai Plan 2021 framework simultane-          people’s welfare.                                 on economic diversification, which is
ously addresses all the issues and initiatives
that will enable Dubai to become a trail-
                                                  The framework of Dubai Plan 2021 includes six themes
blazer in the world for its quality of life and       that define the emirate and envisages a city of
excellence in governance. Milestones such         creative and empowered people in an cohesive society
as the hosting of the World Expo 2020 and
other initiatives such as Dubai the Capital of    Economic diversification                          important for the city’s pivotal hub status,
Islamic Economy, My Community (aiming to          We have often been writing about this             Dubai, as a destination, seems in this
transform Dubai into a city that is friendly to   in Headquarters: Dubai offers all kinds           regard to have a plan like no other.
people with disabilities), Dubai Smart City,      of services to investors, businesses and
and Dubai Government towards 2021, in             organisations, in addition to an open door        To learn more about how to access
addition to many others, will contribute to       policy, world-class facilities including state-   services related to business event
make Dubai a role model for the world.            of-the-art airports, congress venues and          development, destination expertise,
                                                  accommodation options for all kinds of            convention planning, attendance
The framework of Dubai Plan 2021 includes         budgets and tastes. The Dubai Association         building and onsite event servicing,
six themes that define the emirate and            Center is the perfect testament to this as it     visit dubaibusinessevents.ae,
envisages a city of happy, creative and           supports Dubai’s vision of turning the city       call +971 6005 55559,
empowered people in an inclusive and              into a capital of Islamic Economy and a true      or email askdbe@dubaitourism.ae
cohesive society - the best place to live,        knowledge hub.

                                                                                                                                                   19
> Scotland

Glasgow ambassadors
continue to attract
large associations to the city
A world-leading professor of Phonetics and Sociolinguistics has spent the last 20 years using Glasgow as her research platform to study
the changing landscape of language.

Now at the top of her field, Professor Jane     conference and a fantastic conference party       put together a winning bid. It’s no secret that
Stuart Smith combined her expertise             in the city’s iconic Merchant Square for more     Glasgow has world-leading research hubs,
with her role in Glasgow’s award-winning        than 800 people.                                  esteemed academics and huge strengths
Conference Ambassador Programme to                                                                across its key areas of strategic growth and
head up the city’s successful bid to secure     The conference took place in Glasgow              I was delighted to work with the team to win
the 18th International Conference of Phonetic   recently welcoming 1000 global experts            this large congress.”
Sciences (ICPhS) 2015.                          with the local economy benefiting from an
                                                injection of more than £2million.                 The University of Glasgow professor is one
As the Chair of the Local Organising                                                              of 1700 influential individuals in Glasgow’s
Committee Jane coordinated input from           Jane said: “I was able to use my expertise from   Conference Ambassador Programme,
a consortium of four Scottish universities.     the last two decades to work with Glasgow         each working in partnership with Glasgow
She worked closely with a 20-strong team        City Marketing Bureau, the SECC and aca-          City Marketing Bureau to bid and secure
to deliver a winning bid, a successful          demic institutions located across Scotland to     conference business.

                                                                                                                                                    21
> Japan

                                                      Sapporo Convention Center

     Sapporo: Natural – Convenient – Smart
     Ranked 3rd in Japan, following Tokyo and Kyoto, in the 2014 ICCA rankings, Sapporo has surely been proving itself as an attractive
     destination for both world’s travelers and meeting organizers.

     Travel time matters                                  Unique is guaranteed                           energy, medicine, pharma, animal
     Multiple connections, long hours wasted              Sapporo has been the front-runner of Japan’s   behavior and veterinary sciences,
     at the airports, ages to get to the hotel,           unique venues arsenal. Be it a gathering of    Sapporo’s unique and rich natural
     well, definitely not in Sapporo. The city            about 50 to 200 pax, the Ski Jump Stadium      environment has a lot to offer when it
     can easily be reached directly from major            at Okurayama or the Glass Pyramid at           comes to the value of a meeting. This
     capitals in Asia, while it is only a 1.5 hour        Moerenuma Park would definitely wow your       collaboration of natural environment and
     flight away from Tokyo – the world’s busiest         guests. Sapporo Racecourse, a chic facility    the value of a meeting was particularly
     air route with over 70 flights per day. Once         right outside of the city centre, could be a   obvious when the participants of the
     at Sapporo New Chitose Airport, the travel           perfect option for a networking event or a     5th International Wildlife Management
     time between the airport and the city centre         gala for a group of 300. And if you need to    Congress 2015 together with the citizens
     is only 37 minutes via rapid train. And just         go big, beer halls at the historical Sapporo   put their forces together for a good cause
     so you know, a food market filled with fresh         Beer Garden will accommodate up to             – clearing out and cutting down thickets
     local delicacies, Ramen noodles restaurants          1,000 guests.                                  and tall grass along Toyohira River.
     from all over Hokkaido, Japan’s famous
     sweets avenue, not to forget a hot spring,                Sapporo’s unique and rich natural environment
     will all be at the airport as well.                         has a lot to offer when it comes to the value
                                                                                 of a meeting
     Unbeatable prices,
     amazing choice                                       Value for money                                Sapporo’s IT sector has also been develop-
     When it comes to meeting venues and                  For the last couple of years, Sapporo has      ing strong recently, with various interna-
     hotels in the nation’s most walkable city,           been seeing a dramatic increase in the         tional IT meetings of all sizes increasing
     the prices and options are unbeatable. All           attendance when it comes to participa-         their appearances in the northern capital.
     major convention facilities and hotels (over         tion from Asia-Pacific members. One            This year’s key gathering was W3C Technical
     20,000 rooms) are located within 1 km                example is the Asia Oceania Geosciences        Plenary / Advisory Committee Meetings
     radius of Odori Park. A short 10-15 minute           Society Annual Meeting, held last August,      Week, which attracted over 500 special-
     walk from the hotel to the meeting venue             which hit its record attendance of             ists from all over the world to Sapporo in
     will be enough to start your day. And in case        3,100 participants.                            October.
     you are staging your meeting at Sapporo
     Convention Center, it is just a short 7 minute       With academic institutions such as             Contact
     ride on subway from downtown. Speaking               Hokkaido University, Sapporo Medical           Dima Azarov
     of cost, meeting space and room rates are            University and Rakuno Gakuen University        Sapporo Convention Bureau
     about twice cheaper compared to Tokyo or             leading in the fields of geosciences,          azarov-d@plaza-sapporo.or.jp
     other major cities in Japan.                         organic chemistry, agriculture, forestry,      www.conventionsapporo.jp

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