TIME FUSE WELCOME TO OUC'S PROGRAM! - OUC.com/TOU
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
WELCOME TO OUC’S
TIME F USE
PROGRAM!
Lower your bill by shifting
usage away from On-Peak Hours.
OUC.com/TOU
Thank you for participating in What are On-Peak Hours?
OUC’s new Time of Use Program! 2 p.m. – 8 p.m every day of the week. These are the hours when
This innovative program is designed to reduce overall energy electricity will cost the most; therefore, you should limit your
electricity usage during these hours for the most savings on your bill.
consumption during On-Peak Hours (2 p.m. – 8 p.m.). As Central
Florida continues to grow and OUC works toward net-zero carbon
emissions by 2050, it’s important that OUC balances customer demand
What are OUC’s On-Peak and Off-Peak rates?
with OUC energy capacity. This program incentivizes customers to See page 5 of this brochure.
shift more of their electric usage to Off-Peak Hours (8 p.m. – 2 p.m.),
helping them save money and reduce the need to produce additional When will my account switch to
electricity during On-Peak Hours. the Time of Use rate structure?
Your household should begin switching your electric usage to
This booklet includes information that will help you and your Off-Peak Hours (8 p.m. - 2 p.m.) in March 2021. You will receive
household achieve the benefits of the Time of Use Program. your first bill reflecting Time of Use rates in April 2021.
SURVEY INCENTIVES
In addition to having the opportunity to lower your monthly bill,
Time of Use customers are eligible for an incentive up to $200 by
remaining on the program for 12 monthly billing cycles and completing
quarterly online surveys. Your feedback is crucial as OUC works to
enhance the program prior to offering it to more customers.
2 PM
$
Survey Schedule:
$
$
• $25 – Introduction Survey (Spring 2021)
• $25 – First Quarterly Survey (Summer 2021)
8 PM • $25 – Second Quarterly Survey (Fall 2021)
• $25 – Third Quarterly Survey (Winter 2022)
$
• $100 – Fourth and Final Quarterly Survey (Spring 2022)
$
Surveys must be completed within 21 days of receiving the email to
be eligible for the incentive. Incentives will be paid as bill statement
credits. Participants who opt out of the program after their first bill will
$
ON-PEAK HOURS
$
be asked to complete an exit survey for a $25 bill credit, but will forfeit
future incentives.
$ $ $
2 OUC’s Time of Use Program Orlando/Orange County OUC’s Time of Use Program Orlando/Orange County 3SMALL CHANGES, BIG SAVINGS TIME OF USE RATES ORLANDO/ORANGE COUNTY
Small routine changes that shift usage away from RESIDENTIAL
On-Peak Hours will help your household stay successful Customer Charge $15/month
on the Time of Use Program. Here are some helpful tips: Total Usage Non-Fuel Charge
First 1,000 kWh 3.977 cents/kWh
Change Your Heating or Cooling Setting: During the cooling season,
Additional kWh 6.477 cents/kWh
consider increasing your thermostat to 78 degrees or higher during
Total Usage Fuel Charge 2.725 cents/kWh
On-Peak Hours. During the heating season, lower your thermostat to
Peak Usage Premium Non-Fuel Charge 8.055 cents/kWh
68 degrees during On-Peak Hours. This is crucial for success, as the A/C Peak Usage Premium Fuel Charge 0.785 cents/kWh
is the largest consumer of home electricity.
COMMERCIAL NON-DEMAND
Use Ceiling Fans: During On-Peak Hours, use ceiling fans to circulate Customer Charge $17.50/month
the cool air, but only in occupied rooms. Total Usage Non-Fuel Charge 4.628 cents/kWh
Install a Smart Thermostat: Smart thermostats take the guesswork out Total Usage Fuel Charge 2.725 cents/kWh
of heating and cooling. You can set your thermostat to only run during Peak Usage Premium Non-Fuel Charge 8.055 cents/kWh
Peak Usage Premium Fuel Charge 0.785 cents/kWh
Off-Peak Hours.
Close Curtains/Blinds: During the hot summer months, keep cool air in
and hot air out by closing window coverings.
Load First, Run Later: Simply load your dish or clothes washer during
On-Peak Hours, but start the cycle so it completes before 2 p.m. or begins
after 8 p.m. Many newer appliance models have “delay” functions to help.
Adjust Your Pool Pump: Many pool pumps these days can be set
using a timer. Only run the pump during Off-Peak Hours.
Set Your EV Charger Timer: Electric vehicle charging isn’t time-
sensitive, so using timers to allow them to charge only during Off-Peak
Hours can help you save.
Avoid “Vampire” Energy: An energy vampire is a device that uses
energy even when turned off. It’s important to unplug devices when
not in use, or attach to a power strip equipped with a timer.
Examples include: APPLIANCE ESTIMATOR
• Computers, modems, routers • TVs Learn how the timing of your appliance use can affect your bill.
• Cable/satellite boxes • DVR/DVD players OUC’s Time of Use Appliance Estimator is an interactive tool that
lets you predict how often you will use major appliances each week to
• Video game consoles • Standby coffee makers
understand price differences between On-Peak Hours and Off-Peak
Hours. Launch the tool at OUC.com/TOU.
While the following tips may not make a huge dent in your usage,
we recommend always following them no matter what time of day:
• Turn lights off in unoccupied rooms.
USAGE DASHBOARD
• Install motion sensors on outdoor lighting fixtures. OUC’s online Usage Dashboard helps track energy consumption so you
can understand the days/times you use it the most. Making small changes
• Replace incandescent light bulbs with LEDs.
based on this information can lead to more informed usage decisions and
• Wash your clothes in cold water. ultimate energy savings. To view your dashboard, log in to your myOUC
profile at OUC.com and click the blue “View Usage” button.
4 OUC’s Time of Use Program Orlando/Orange County OUC’s Time of Use Program Orlando/Orange County 5HOW TO READ YOUR NEW FREQUENTLY ASKED QUESTIONS
TIME OF USE BILL What kind of changes can I make to be successful
As a Time of Use participant, your bill will be enhanced to provide more on this program?
details specific to the program. Below are key changes to be aware of Tips for success are available on Page 4 of this booklet. You can also visit
as you read your bill: OUC.com/TOU for an interactive Appliance Estimator Tool that will help
1 All electric usage will be billed at a lower-than-standard rate you understand how the timing of your appliance use can affect your bill.
up to 1,000 kWh. Each kWh over 1,000 kWh will be billed The more energy usage you shift away from On-Peak Hours, the more
at a premium. you will save.
2 A premium will be added for all electric usage during On-Peak What kind of savings can I expect?
Hours (2 p.m. – 8 p.m.). Bill savings will vary among customers. The more electricity you shift
3 Your month-by-month usage graph will include a yellow bar to Off-Peak Hours, the more money you may save.
for On-Peak usage and a green bar for Off-Peak usage.
Is there a chance my bill could go up on this program?
BER
Yes. However, if your household uses less than a third of its electricity
ACCOUN T NUM
BILL DATE
0032
00 during On-Peak Hours, your bill will decrease. Shifting more electricity
0042
SAMPLE
0098
0020
!
!*$*A002010532*$*
06/02/21 85
to Off-Peak Hours will reduce your bill. We highly encourage routine
00 00900
PAGE 1 OF 2
58000
PIN#: 00 687 984
and behavior changes for ultimate program success.
HONE DOE
WARD FRASER
t for JA
Billing Statemen DUE DATE
SERVICE ADDRES
S: 9309
123 MAITHL
4NOR AKE PKW
N ST. Y
06/22/21 How will you know when I use my electricity?
DUE
TOTAL AMOUNT
BILL SUMMAR
Y D CURRENT CHARGE
S
= $191.44
In early 2021, an OUC technician visited your home to install a
BALANCE FORWAR
+ $191.44
OPENING BALA
NCE
–
PAYMENTS
$172.79
= $0.00 Time of Use meter. This meter, along with our Advanced Metering
$172.79
CUSTO MER SE
RVICE
Infrastructure, allows OUC, and you, to learn more about your usage.
GES Online
CURRENT CHAR www.ouc.com
$172.84 Can I enroll in other OUC programs
1
vice Telephone
OUC Electric Ser . . . . . . . . . . . $ 15.0
0
407-423-9018
00003
000203
Met er #: 7CD
0 - Serv
Tim e Of
ice
Use
Cha rge
Rate
. . .
(05/03 - 06/02)
39.77 Payments
as a TOU participant?
Residential Electric ..........
7 (Non-Fuel) . . . . . PO Box 31329 Yes, some of our programs, like the Project CARE utility assistance
1,000 kWh @ $0.0397
?
.......... 33.68 ?
647 7 (Non -Fue l) . . Can it wait until 8pm Tampa FL 33631-3329
Next 520 kWh @ $0.0 l) . . . . . . . . . . . . . .
..... 41.42
Electricity costs mor
e from
1,520 kWh @ $0.0 272 5 (Fue
2pm - 8pm. Visit ER program, are available to TOU program participants. However, as this
(2pm - 8pm) MESSAGE CENT
?
?
k Usa ge Prem ium . . . . . 39.15 com /TO U for mor e
Pea ...... ouc.
is a new program, there are some limitations. The programs below are
5 (Non-Fuel) . . . . . . to save.
486 kWh @ $0.0805 ...... 3.82 information on ways
$0.0 078 5 (Fue l). . . . . . . . . . . . . . .
2
@ )
486 kWh
($35.54 of your Fue
l Cost is exempt from
Municipal Tax currently unavailable to TOU participants:
$14.17
Charges
City of Orlando
............ . . . . . . . . . . . . . . . . . $ 14.17 • OUC Budget Billing • OUC Power Pass
Municipal Taxes. . .
State of Flo rid a Charges
$4.43
$ 4.43
• OUCommunity Solar • OUCollective Solar
....
Tax . . . . . . . . . ................
Gross Receipts • OUC Medical Alert Program
SAMPLE BILL DATE
TOU participants must opt out of the TOU program if enrolling in
?
ACCOU NT NUMBER
000
?
06/02/21
Billing Statement for JAN 852000
098000
42320
HOWEARD
DOE any of the programs listed above. Learn more at OUC.com/TOU.
?
FRASER
?
PAGE 2 OF 2
?
SERVICE ADDRESS: 9309
1234NORTH
MAIN LAKE
ST. PKWY
HELPFUL
3
PHON
?
NUMBER
ETNUM BERS
Can I opt out of the program after I join?
T
YOUR PAYMEN ACCOUN
PORTION WITH
AND RETURN THIS
0000000000
Home Warranty Protection
Electric Usage in kWh
DETACH HERE
2098
85www.aw 4232 Programs
rusa.com/ouc
E TO
Customers have the right to exit this program and switch back to
?
Meter
MAK CKS PAYABL
Data
E CHE
1600 To file a claim, call
1400
METER #: ities
ndo Util Commission 877-320-4624
Orla 7CD203
00000 03
00
OUC’s standard rate at any time. To do so, you must contact OUC
?
1200
31329
1000 CURRENT: Box
PO
6,041329
on 06/02/21 Call Before You Dig
Tampa, FL 33631-3
800
PREVIO US: Sunshine 811
600
400 ON PEAK USAGE:
4,521 on 05/03/21
486 kWh 32%
8-1-1 or 800-432-4770
DUE DATE
Customer Service at 407-423-9018. You will have the opportunity
OFF PEAK USAGE: 1,034 kWh www.sunshine8 11.com
to earn an additional $25 bill credit by completing an exit survey.
200
0 68%
2-1-1 Commu 06/ 22/21
2020
J J A S O N D J F M A M J TOTAL USAGE: 1,520 kWh nity Resources and
Elder HelplineTOT
for AL
Orange
AMO County
UNT DUE
Residents
PREVIOUS 2021
DAYS OF SERVICE: 30
OFF PEAK ON PEAK PLEASE PAY 2-1-1 or 407-839-HELP
THIS AMOUNT $191.44 (4357)
THIS PERIOD LAST YEAR City of Orlando
50.67 kWh ge
24.33 kWh Solid
to Waste:
avoid a407-246 -2314char
1.5% late
Pay by the due date
Wastewater: 407-246
ge. -2213
or minimum $5 char
Seq=2
DTFTDFADFAFAFTF Orange County
AATFATTATD Wastewater: 407-836-5515
TDATAFDTTTFATADAFDDADDTTFFAAFFFDDTTFFDDD
RD FRASER
6 OUC’s Time of Use Program Orlando/Orange County 7
E DOE
6
JANWA
HO
ORLLAN
OR
NON
123 49 MAI
930
ANDDO
ST.LAKE PKWY
RTH
O FL 328
FL328 27-5
00-0 710
000 OUC’s Time of Use Program
OUCOrlando/Orange County
Power Pass Welcome Kit
0
2221
0600
2500 00 00 00 00 00
0010
0070 USEFUL INFO RMATION
0000 945500
852098423280 Service Charge: AFREE VIRTUAL
HOME ENERGY AUDIT
OUC Conservation Specialists are available for free
virtual home energy audits designed to help you
identify ways to reduce and shift your electric usage.
To schedule your audit, call 407-423-9018.
CONTACT US:
Visit OUC.com/TOUSupport
Call 407-423-9018
OUC.com/TOU
Orlando Utilities Commission
100 West Anderson Street Orlando, Florida 32801
www.ouc.com
OUCTheReliableOne OUCblog.com @OUCReliableOneYou can also read
