THINGS TO CONSIDER REOPENING YOUR SALON WHEN AFTER COVID19 - www.hairdressingcouncil.ie - Irish Hairdressing Council
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We know everyone is a little deflated at the news that Hairdressing & Barbering is in Phase 4 of the Government's 'Roadmap for the Reopening of Society & Business'. Currently, this will put us all back into the job we love from the 20th July 2020. While we wait for the HSE's & the HSA's guidelines on making our workplaces safe, the Irish Hairdressing Council has reviewed the International guidance. We hope this will offer some guidance and practical advice on how to move forward and get your Salon and staff ready to hit the ground running. We are engaging with both Government and Health Authorities and will keep you updated throughout our social media platforms. Nobody knows your Salon and cares about your Clients as much as you do, so now is the time to start planning and preparing for their safe return. Sean Taaffe President Irish Hairdressing Council contents Disclaimer Before Reopening The recommendations in this document are based on the Staffing & Rostering best advice available to us and you may need to check with Reopening & Ongoing the various health bodies involved to ensure your salon is Sanitisation compliant. Social Distancing For the latest up to date advice Posters & Signs for Your Premises and recommendations log on to hairdressingcouncil.ie and Operations follow us on our various social media platforms. Financal Supports (c) Irish Hairdressing Council Useful Contacts 2020 Membership www.hairdressingcouncil.ie
Before Reopening Before reopening it’s essential to deep clean and sanitize the Salon Establish adequate infection prevention and control measures including, infrastructure development and handwashing facilities. Infrastructure could include: Screens will be a useful tool to prevent cross infection at Reception, Backwash and Styling Sections. Ensure all PPE (Personal Protective Equipment) that will be required by both clients and staff are in stock and readily available. You may decide to use individual trolleys with styling products etc. with each stylist taking responsibility for same. Cleaning products should be fit for purpose and in line with best practice. Use disposable towels Larger waste bins to accommodate above. Remove all magazines from your Salon. Inspect the toilets and make a list of all the additional items needed under the new guidelines. Staffing & Rostering Hold a staff meeting about retraining on Salon cleanliness, hand wash techniques, and other safety practises, including use of Disposable gloves and face masks/shields. Maintain respiratory etiquette. Develop a Cleaning Roster, plus Signage outlining Clients responsibility to the next user. Use disposable Towels, Gowns and Aprons on your clients. Have sealed bags ready with sterilized combs and brushes where possible for individual clients. Staff may need two sets of equipment as a minimum so that one can be sanitized as the other is in use. Staff Breaks should be staggered and taken off-site, e.g. in your car. Look at your staff rosters and space out shifts accordingly, bearing in mind the salon may need to be open seven days a week and with extended opening hours. www.hairdressingcouncil.ie
Reopening & Ongoing Ideally, there should not be clients in the waiting area. Where this is not possible, it will be prudent to appropriately distanced chairs available. Contactless payment should be encouraged. Message clients in advance asking them to attend the appointment alone and outline their duties towards helping you make this the safest visit to the salon possible. Updated client information forms may be useful. No coats or bags where possible Individual sealed bags with Gowns and Towels, individually prepared in advance for scheduled clients. The same bag should be reused and sealed with above for in house Laundry (over 60 degrees wash) Advise clients in advance that no food or drink should be brought into or consumed on the premises Manage the influx and rebooking etc. to minimise unnecessary contact between the clients with each other and also between clients and staff Advise clients that if feeling unwell or have a high temperature not to attend appointment before receiving medical advice. Let them know you will accommodate them again at a suitable time Make Antibacterial gel/hand wipes available to clients – ensure clients and staff use these as they enter the salon and throughout the day Sanitise phone after every use Sanitisation Allow sufficient time in between clients to sanitize your basin and work area eg 15mins. It would be a useful exercise to do a dry run with a staff member standing in for the client to get the timing correct before organising appointments. www.hairdressingcouncil.ie
Social Distancing Social Distancing will still be in operation so you need to spend time organising how that is going to work in your individual Salon. Client Numbers: Now is the time to start looking realistically at how many clients you can safely look after per day whilst adhering to restrictions. This will need to be reviewed regularly based on Government recommendations. Posters & Signs for Your Premises The Department of Health has developed public health information posters and social distancing graphics to display on premises. Public health advice posters Physical distancing graphics More posters, leaflets and social media assets are available on HSE posters and resources. Also on the Health & Safety Authority Website here www.hairdressingcouncil.ie
Operations With extended working hours for employees, you may have to amend their contract of employment to allow for same. Look carefully at holiday requests during this busy period. Contact staff now to move forwards on this and seek HR advice where necessary Look at your stock levels, and a general guideline your order may look like a Christmas one. Engage with your supplier where debt exists and discuss a payment plan Managing demand: Each Salon will have a different system, but as guidance, some salons are going to operate a rolling on of columns so that those who did have appointments which they missed during the pandemic get seen first. It is also worth putting a list together now of long-standing clients who visit your Salon regularly. Reassure clients that you will see them as soon as possible and keep in contact with them. Look at your pricing system and ensure that it covers the extra time you will be spending with the client and in between sanitising your work area. You will also need to charge for all PPE equipment used by stylist and client, as salons cannot absorb this cost right now. Extra time will be required for colour correction etc so engage with your client pre-service and illicit this information from them (photo of hair etc). A new patch test may be required. Before reopening check the water, heating, phones, Credit Card Machine etc are all working, with a fallback plan where possible Engage with all Senior Debt, prioritise and communicate with your creditors. It would be best practise to record the movement of staff and clients in and out of the Salon in the event of 'Contact Tracing'. Accurate records should be maintained of Visitors, including Deliveries of stock. These should occur by appointment and ideally outside of client hours. Think about having pleasant music and not the news – get staff involved with playlists as this will lift their mood also. www.hairdressingcouncil.ie
Financal Supports COVID-19 Information for Employers & Employees Temporary COVID-19 Wage Subsidy Scheme The Temporary COVID-19 Wage Subsidy is a scheme which allow employers to pay their employees during the current pandemic. See Revenue.ie for more details Income Supports A number of income supports are available from the Department of Employment Affairs and Social Protection for your employees during a COVID-19 (Coronavirus) related absence or temporary lay-off from work: employees and the self-employed who have lost employment due to a downturn in economic activity caused by the COVID-19 pandemic. Workers who are not diagnosed with COVID-19 but who self- isolate workers whose employers do not supplement/top-up the State Illness Benefit payment (COVID-19)workers who are requested to stay at home by their employer (COVID-19)workers who are laid off temporarily or put on to short-time working (COVID-19)workers who need to take time off work to care for a person affected by COVID-19 (Coronavirus) Short-time Work Support is a form of Jobseeker’s Benefit. Applications for Jobseeker’s Benefit can be made online via www.mywelfare.ie. Other Supports SME Credit Guarantee Scheme (CGS) Small business loans from Microfinance Ireland for micro- enterprises impacted financially by Coronavirus. Advisory support available from your local enterprise office (LEO). Revenue have announced measures to assist SMEs experiencing cashflow difficulties arising from COVID-19 Enterprise Ireland has published a COVID-19 Business Response Plan. A Business Continuity Plan template can be found (Source dbei.gov.ie ) HERE Information for Employers and Employees in regard to COVID-19 from the Citizen Information Office can be found HERE (Source Citizen Information) Support from the Workplace Relations Commission can be found HERE www.hairdressingcouncil.ie
Useful Contacts: As the situation around COVID-19 continues to develop, so too do the Government supports available. For up-to-date information on the range of Government supports available to address COVID-19-related challenges, please visit: Government of Ireland – COVID-19 Department of Business, Enterprise and Innovation – COVID-19 Irish Hairdressing Council www.hairdressingcouncil.ie DBEI Business Support Call Centre The Department of Business, Enterprise and Innovation (DBEI) has established a Business Support Call Centre for information on the government supports available to businesses and enterprises affected by COVID-19. Tel: +353 1 631 2002 Email: infobusinesssupport@dbei.gov.ie Occupational Health and Safety Helpline For information on workplace health and safety please contact the Occupational Health and Safety Helpline. Tel: 1890 289 389 or +353 1 614 7000 Email: wcu@hsa.ie COVID-19 related prevention and recovery measures in the workplace For support in relation to improving your COVID-19 related prevention and recovery measures in the workplace, contact the NSAI COVID-19 helpline. Tel: +353 1 807 3800 Email: covid-19-support@nsai.ie For more information, advice and guidelines from across government visit gov.ie/covid19 www.hairdressingcouncil.ie
Membership Did you know that membership of the Irish Hairdressing Council is free and can be completed at any time on our website. www.hairdressingcouncil.ie The Irish Hairdressing Council represents over 1800 members with upwards of 400 salon owners in our membership. What Membership of the Irish Hairdressing Council offers you: Member of largest Irish body for Hairdressers Member of an organisation that is open to everyone in the hairdressing industry Advice on NERA, employment law, wage rates Networking with likeminded people who want change Access to the latest in fashion, innovation, inspiration and international trends Apprenticeship representation and the development of the Hairdressing Apprenticeship Scheme in Ireland www.hairdressingcouncil.ie
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