The more personal live-in care and companionship service - Homecare Select for later life
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Homecare Select for later life The more personal live-in care and companionship service
Live-in Care and Companionship from Care UK
Homecare Select – the more
personal service
We do more to help keep you and your Why choose live-in care from Homecare
loved ones happy Select?
As we get older it can be hard asking for
help. However, the right kind of help can 1. Tailored and flexible
make all the difference to you or a loved We provide as much or as little support
one: enabling you all to enjoy greater as you need. As our live-in companion
independence as well as more quality time will always be on-hand, you don’t need
with the people you love. to plan specific activities or outings far
in advance. If an excursion comes up on
Live-in care and companionship from a whim, that’s fine by us!
Homecare Select offers a complete solution
that is designed around your family’s 2. Stay involved with the community
needs. We can provide everything from Another benefit of live-in care is that
companionship to help with housekeeping, an individual can stay living in their own
cooking, washing, dressing and medication home. We can help people to continue
management. We will encourage the person seeing friends and doing the things
receiving the service to enjoy a more active they love, or help to make new friends
life in their local community supporting in the local area, keeping them active
them to live the life that they want. and engaged in community life.
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3. A personal approach based on companionship
Trust is fundamental to any personal
relationship and takes a little time to develop.
Our unique matching service enables you to
choose the carer who’s right for you from a
selection of profiles. After all, you need to find
someone you warm to, and who you’d be happy
to have in your family home.
4. Transparent, trusted and robust
Care UK is regulated by the relevant national
bodies and recommended by GPs nationwide.
We are trusted by the NHS to run many of its
own services. Over 12,000 people have chosen
Care UK’s homecare service. We also vet and
train all our people to a high standard, including
in how to deliver person-centred care (care
that’s tailored to the individual) so you can
expect both a professional and entirely personal
level of service.
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Live-in Care and Companionship from Care UK
Tailored and flexible
Live-in care is the ultimate in ensuring peace of
mind – for the person receiving the support and
for their family.
Why choose live-in care? As well as making it possible to stay in
It’s the perfect option for staying familiar surroundings along with treasured
comfortably and safely at home, without possessions and memories, live-in care
the potential disruption of moving into provides the benefit of having a companion
residential care or necessarily having to on hand around the clock. In addition to
sell a property. Live-in care can also be a genuine companionship, the right care and
more affordable option than a care home. support is there when you or your loved
one need it.
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Live-in Care and Companionship from Care UK Services that work around you We can provide as much or as little support as your loved one needs. In fact we’ve developed our live-in service to give you maximum flexibility based on the amount of one to one contact time required. What’s more, if you care for a loved one at home but would like some time to yourself, perhaps for a well deserved holiday, our service can be purchased for shorter periods of time to accommodate. 6
Live-in Care and Companionship from Care UK
Is live-in care cheaper than standard Our live-in care services are actually
home care? discounted against our standard hourly
charge for home care services because
We know that value for money and we allow for the fact that our customers
transparent pricing are very important to will be providing accommodation for their
our customers. That’s why we make sure companion or carer and contributing
that the cost of our service compares towards their meals.
favourably with other hourly-based home
care services, as well as with the cost of a Ultimately, the real value of our live-in
care home. service is that it enables you or your loved
one to continue living independently
at home.
‘A life to be shared
and enjoyed’
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Live-in Care and Companionship from Care UK
Choose from a
variety of services
Everyone’s needs are different. That’s These services include (but are not
why we offer a huge range of individual limited to):
services as part of each live-in package to Companionship
suit every need, wish and requirement.
• Conversation
• Encouraging contact with family,
friends and loved ones
• Supporting or encouraging with
hobbies and interests, from spending
time in the garden to meeting friends
or enjoying a trip to the theatre
• Managing a monthly diary, support with
making appointments and planning
social activities
8Help around the home
• Dusting and vacuuming
• Cleaning bathrooms and kitchens
• Changing bed linen and towels
• Laundry and ironing
Meal preparation and nutrition
• Shopping for weekly groceries
• Help with meal planning and balancing
nutrition
• Meal preparation, cooking and
supporting to eat
9Live-in Care and Companionship from Care UK
Housekeeping and home management Personal Care
• Preparing the home ready for, and • Dressing and undressing
receiving guests • Washing and bathing
• Supporting with correspondence • Shaving and grooming
• Helping to make and manage bill • Assistance with hair and makeup
payments
• Nail care and supporting appointments
• Running errands such as fetching a with the chiropodist
newspaper or fresh pint of milk or
collecting dry cleaning • Support in taking prescribed
medication as well as collecting
• Wardrobe management and help with prescriptions and liaising with external
shopping for new outfits or clothing healthcare professionals
• Continence care including arranging the
supply of continence products
10Live-in Care and Companionship from Care UK
Lifestyle support
• Arranging and accompanying on
outings or social visits
• Support with medical appointments
• Arranging and accompanying on
appointments including the dentist,
optician or hairdresser
• Encouraging and supporting exercise
‘Truly bespoke support,
genuine companionship and
around the clock assurance’
11Live-in Care and Companionship from Care UK
A personal approach based
on companionship
Companionship is at the heart of our service.
The staff member who lives-in will quickly We create profiles of each new worker
become a trusted companion for you or joining our team as part of their intensive
your loved one while providing you with the induction. This highlights who they are and
reassurance that they are delivering the what’s important to them and is updated
best of care - particularly if you live some on a regular basis. When we first start
distance away from family. Trust is vital working with you, we’ll also do the same
if the care is going to be a success. That’s for the person receiving the service. Then
why we work with you to find someone we cross-refer both profiles to produce a
you and your loved one will really get on selection of matches.
well with.
We’ll then show you introductions from
Finding the right match each of these matched workers to give you
We offer a unique service that matches more of a sense of each person. You can
your loved one to a member of our team then pick the person who you feel will be
who has similar interests, views and best for you.
personality.
12Live-in Care and Companionship from Care UK
Keeping in touch Enjoying Favourite Days together
Modern life means that families are With age, you or your loved one may have
often scattered around the country, or become less confident about doing the
even the globe. As well as supporting things that were once enjoyed. Having
families to stay in touch, we’ll provide a companion on hand can make all the
regular feedback on how the person we’re difference, offering opportunities to take
caring for is doing. We use the latest up a previous hobby, revisit a favourite
technology, including tablet PCs to make place or to try something new. A Favourite
communication easy for everyone. Days outing might include going on a
shopping trip, visiting a National Trust
property or even travelling to attend a
family event such as a wedding.
‘Knowing there is always
someone to call on –
ensuring safety and security’
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Live-in Care and Companionship from Care UK
Transparent,
trusted and robust
Our Homecare Select service makes it easy
to have all the benefits of live-in care
The live-in worker is employed by us They receive the latest training
That way there’s no need for you to have New recruits receive in-depth inductions
to worry about having to recruit someone that include dementia care training and
directly, or get involved in paying them, learning cooking and housekeeping skills
organising tax, insurance or training. For over a continuous 2 week course. Although
your peace of mind, and ours, every new a number of our team members may not
recruit to Homecare Select has a full be British-born, we ensure they speak
employment history review, an enhanced excellent English, understand British food
criminal records disclosure check and a and culture, and have local knowledge.
vetting and barring check. We also get
a selection of references and check all ‘Our people are confident in
of them. Recruits must also pass other
rigorous screening criteria. their roles and sufficiently
flexible in their approach’
15Live-in Care and Companionship from Care UK Every live-in companion and care worker Every member of our team must hold up- must pass a Person Centeredness course to-date training certificates before they which enables them to provide flexible can provide any services to our customers. care that adapts to you or your loved one’s changing needs. Some of the other areas our people receive training in include: • Communication techniques • Health and Safety • Fire safety and food hygiene • Personal and incontinence care • Moving and positioning (safe lifting techniques) • Emergency first aid • In depth training on dementia • End of life and bereavement care 16
Live-in Care and Companionship from Care UK
We perform regular checks and reviews You’re in control at all times
Homecare Select is unusual for the number We have worked hard to make sure that
of frequent care reviews we perform: after our pricing is clear and our services are
the first day, week and month of service, excellent value for money. We’ll be clear
and then every quarter. We make regular about the costs and payment methods and
telephone quality checks as well as spot agree any extra expenses in advance (such
checks (with your permission). We will also as mileage or taxi charges), so you know
ask you if you’d like to take part in our exactly what you need to pay and when.
regular customer satisfaction survey.
If you want to stop our services, you can do
We feel regular checks are vital to ensuring so at any time. All we ask is that you give
that you and your loved ones are happy us four weeks’ notice. We don’t charge you
and that we’re doing everything we can to anything for ending a contract on these
support you. Customers tell us that they terms.
appreciate our input, especially in the early
days of providing care.
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Here for you
Homecare Select is part of Care UK, the UK’s
largest independent provider of health and social
care services.
Our size means that we can support you Residential care
and your loved one as their needs change. If your loved one’s needs change and it
makes sense for them to move into a care
home we can help. That’s because Care
UK runs over 100 quality care homes
throughout the UK. Our homes provide
everything from residential and nursing
care, to short term respite care, specialist
care for people living with Alzheimer’s and
‘Care UK can take on all the other forms of dementia, palliative and end
responsibility of being the of life care.
employer on your behalf’
18Live-in Care and Companionship from Care UK
Professional advice Ready to take the next step?
We work in partnership with Ashcourt If you would like to find out more about
Rowan, a respected national investment our Homecare Select live-in care and
advisor, to offer independent financial companionship service, please call our
advice to customers. Whether you need Customer Experience team on 03332 207
help understanding what benefits you’re 552 or visit www.careuk.com/live-in
entitled to, advice on equity release, fee
planning or creating Powers of Attorney,
they can help.
19Care UK Tel: 03332 207 552. careukhomecare.com/live-in
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