The Impact of COVID-19 - skinny
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Key Observations S P O R T & F I T N E S S I N C H I N A T O D AY • Since the outbreak consumers increasingly pursue a healthier lifestyle at home – explosive growth in fitness home equipment & online fitness classes; look at sports at home as a way of staying in shape, strengthening will and relieving stress during trying times • Recreation sports centers & gyms have reopened in most provinces – still subject to strict regulations e.g. wearing masks during workout: among most re-opened centers are gyms, basketball & badminton courts as well as square dance gatherings • Sports retail still driven by online sales – major brands have focused around online activation particularly livestreaming and social commerce; significance of smaller outlets grew as well as consumers are still reluctant to visit major malls & stores • Sports leagues continue to be on hold – Government reissued a statement not to start any major sport leagues before May; CBA (basketball) among the most active to work out a proposal to start the Basketball season • eSports currently the only viewable form of sports entertainment – Some domestic eSport leagues setting all time records in viewership • Current consumption of fitness & health suggests healthy growth moving forward – expect current short-term behavior to evolve into more sporting event participation inline with current growth trajectory pre COVID-19 (see slide 4 for China’s sport landscape pre-outbreak)
Tre n d i n g K e y w o rd s FEBRUARY – APRIL 2020 KEYWORD(S) INTERPRETATION TAKEAWAY • Keep has been the clear winner among fitness apps increasing their DAU Platforms offering online fitness classes for consumers to follow at (Daily Active Users) almost threefold to 6 million a day in March home has been by far the biggest trend coming out of the virus Keep • On Weibo the hashtag #StayAtHomeHealthyExercisePlan gathered over outbreak. While Keep is the frontrunner, there are several platforms 1.96 billion views, to which Keep users have contributed to among other that have significantly grown their followership and provide fitness platforms opportunities to partner with • As situation stabilizes consumers are increasingly getting involved in Though heavily restricted in number of participants and having to outdoor sports again Outdoor Sports wear facemasks throughout the exercises, consumers are returning • Recent survey in T1 & T2 communities suggests 29.7% to increase their to their exercise routines. Particularly gyms, but basketball & outdoor sports activity over the coming weeks badminton courts are likely to resume normal operation soon • Several recreation centers have reopened their doors to the public • Top three searched keyword overall on Taobao & Tmall throughout the Gamification to grasp consumers’ attention has been a steady trend Gaming outbreak in China over recent years with esports being no exception. The • Games such as Nintendo’s Ring Fit Adventures sold out with secondhand entertainment factor grew even more in importance during self sales prices increasing from ¥600 to ¥2000 isolation time • Has been a hot topic across a variety of industries especially during times Still one of the top trending keywords, however expected to decrease Stress Relief of self isolation with fitness & sports related content common with consumers resuming normal routines • By far the number 1 selling home fitness equipment on major ecommerce Consumers increasingly searched for equipment-free work out Yoga Mats platforms routines, however still a necessity for yoga mates to execute those • Fifth most searched keyword on Taobao overall in month of February
Sports Leagues Still On Hold Pre-outbreak Current Situation • Basketball is the most popular sport in China with 300m NBA • On 10th April the Government issued a statement postponing all major sports fans (US$5 billion business in China) and CBA league among leagues with a potential start in May earliest. Arenas are open to the general the most watched domestic basketball leagues in the world public and are currently being used mainly for basketball, badminton and ping outside of US pong • President Xi is an avid supporter of football with big plans to turn • Restrictions do not affect eSports leagues as long as matches are played in China into a football superpower by 2050. The aim for 2020 is isolation or in dedicated training centres to have 30m kids play, 20k new academies & 70k pitches • Chinese Basketball Association (CBA) was pushing a proposal to hold a one- • Spurred by preparation for Beijing Winter Olympics 2022, the month tournament in two selected cities (10 teams per city) with no fans in the number of ski resorts visitors tripled from 5.5m in 2009 to 15.1m arena. Likely to be the first league to reopen as CBA President Yao Ming and in 2016 the Government Sports Bureau are closely working together to relaunch basketball in China • The running boom has hit China steadily increasing in participants and races held with numbers of participants at • Work has started on new $1.7 billion lotus flower-shaped football stadium for major running events expanding from 2.8m in 2016 to over 10m Guangzhou Evergrande expected to be ready by the end of 2022. Once in 2020 completed it would be the largest football stadium in the world. Plans to build another 3-5 more stadiums across the country with capacities of 80-100,000 • China is set to take over Korea as second biggest eSports have been announced to gear up for a bid at hosting its first World Cup by market behind the US. eSports related majors are now available 2036. at several colleges across the country • There has been talk from other leagues to move its teams to China to finish the season. Most prominently the English Premier League is currently discussing this as an option to hold the final 9 games of the season in the Middle Kingdom. However, some team owners are calling the idea outrageous and are expecting to turn this option down should it come to a vote.
D e v e l o p m e n t s i n S p o r t s Te c h • Since the outbreak developments in sports tech looked to cater towards people increasingly staying at home • Apps such as Alibaba’s Le Power (乐动力) provide users with fitness classes that do not require any equipment while scanning their performance and providing real time Fiture’s fitness mirrors received increase feedback all free of charge exposure since the outbreak as their product tailored to consumers increasingly staying at • In 2019 the Chengdu based Fiture rolled out its fitness home mirrors. The mirrors are installed in consumers’ home, offer a variety of personalized classes, track performances and enables to connect with other users and workout together. • In regards to fan engagements, China still clearly lacks behind the US of getting fans involved in professional sports leagues. American Football leagues such as the FCFL and YCF have already kicked off in the US which enable fans to vote for the type of plays their team should execute next. Teams are further run by popular sports and lifestyle KOLs to gain consumers attention and interest in the sport. While such leagues haven’t been implemented in China yet this may be an indicator of what the future holds. The US is the front runner in involving fans in the Alibaba’s Le Power offers fan experience. Interactive leagues such as the consumers a free way to stay fit FCFL and YCF may be what the future holds in at home with no fitness China equipment required
K E Y TA K E A W AY F O R T I Q A c c e l e r a t i n g D i g i t a l E ff o r t s With fitness app membership exploding during the COVID-19 crisis, fitness and sport remain at the forefront of consumer thinking. Given the pre- COVID-19 trajectory trending upwards, it would be safe to assume that this F I T N E S S A P P S AT T H E F O R E F R O N T sharp boost in online sports and fitness participation is likely to leave a permanent mark on consumer behavior. This may extend beyond simple • Fitness apps were among the first to tackle the increasing need of people staying training gear to include the establishment of home theatres for both at home but wanting to stay physically and mentally fit watching and participating in sport, virtual reality solutions for increased • New video and livestreaming classes were uploaded within days for people to cabin fever etc. train at home, none more successful than Keep reaching over 6 million DAUs (Daily Active Users) at its peak • Not just fitness apps but offline gyms also got involved in offering livestream NIKE INCREASINGLY PUSHING DIGITAL classes which is expected to continue moving forward DAUs for Sports and Fitness APPs (millions) • Nike was able to offset much of its lost retail sales through pushing its Since the outbreak fitness digital channels resulting in 36% platform Keep nearly tripled its 89.28 M increase compared to last quarter’s Daily Active Users from 2.2m digital sales (Jan 28th) to 6.0m (Mar 3rd) • Utilizing its own channels from NTC app, to WeChat Mini Program, Nike swiftly updated new training courses to be done at home Gym program provider LesMills immediately saw • Further utilized other channels such the potential in expanding digitally (see slide 6) as Douyin and Tencent Live to push content 46.18 M • Campaigns pushing social commerce 2019 2020 have been implemented working with popular KOLs and KOCs in the process attracting reaching over 25 Over the past year Sports and Fitness Apps in China million RMB in sales (slide 7 for more grew 93.3% in daily active users details social commerce)
CASE STUDY Les Mills International works with 140,000 fitness instructors Les Mills provides us a and 20,000 clubs worldwide to deliver "the world's best valuable lesson for not just for succeeding in workouts" and had been experiencing strong growth in China times of crisis, but also on the back of the fitness boom. Yet when China went into taking time to explore COVID-19 lock-down, the gym industry was one of the hardest other marketing, sales hit. and training channels. The outbreak provided an opportunity for Les Mills to accelerate Gyms are now starting to open again in China, their digital initiatives: although it will be some time before they are back • Launching an online training program which was streamed to the crowded hives of to 2,800 instructors in one session. Lower costs to serve activity that they were led to profits being 2.5 times higher. before the outbreak. Nevertheless, Les Mills is • Creating a WeChat Mini Program with fitness-related likely to emerge stronger content and free workouts, including exercises for children. than it was before, with complementary digital • Offering paid live-streaming classes, which marks Les Mills' channels, more profitable first foray into the direct to consumer (D2C) model. systems and new avenues to grow their revenue and customer- • Discussing partnership models with Alibaba, which includes base. providing content on DingTalk, a popular productivity app.
S o c i a l C o m m e rc e TA K E A W AY S The New Norm in China • Social commerce is seen as the next key area for growth, meaning that business must prepare their grassroots networks • Trending well before the COVID-19 outbreak, now for a country setting the wheels back in motion. several brands have put increased emphasis • Traditional retail models are challenged by KOLs, KOCs, live- towards social commerce as result of temporary streaming, social activations, content sharing and referral store closures selling. Covering these channels will be key. • Young consumers, particularly those born after the 1990, are • With several social platforms now integrating the key consumer group shopping on social commerce ecommerce components campaigns range platforms. from WeChat Mini Programs, Taobao, Douyin, XHS to fitness specific platforms among many others • Commonly brands collaborating with KOLs (Key Wanda Nanshang Plaza in Guangdong collaborating with Opinion Leaders) with a large following has LiNing to host livestreaming been the norm but recent trends particularly in campaign on Douyin the beauty category have seen greater use of grassroot KOLs and KOCs (Key Opinion Consumers) with smaller followings considered Adidas Tmall Super as more trustworthy Brand Day promoting each 50th anniversary • Social commerce is an eCommerce function collection with KOLs that leverages the individual in the sales Weiya, Jeffery Dong and Angel Chen promoting process. According to China Internet Research, the line through their social commerce will be worth in excess of social channels and ¥2.86 trillion in 2021, up from ¥6.27 billion in Taobao livestreaming 2018. Since this figure was predicted before the event quarantine economy (隔离经济), the actual outcome is likely to be even higher.
Slow Return to Normal Mini Case Study: Supermonkey Sport Centres and Gyms reopen • The gym chain Supermonkey was the first to reopen their doors and offer classes • As with other recreational facilities it is mandatory to • Since mid March gyms and wear a facemask throughout the workout and keep a recreational centres have distance of 1.5m from other people gradually reopened for the general public • As other gym chains, Supermonkey offered online video courses which they currently still upload although they • Restrictions are currently still have since resumed full operation in place with several venues requiring WeChat or phone registration to reduce visitor K E Y TA K E A W AY F O R T I Q flows mainly to basketball and badminton courts • Despite physical locations reopening, COVID-19 has had such as strong influence on consumer behaviour • Facilities have to execute that consumers are likely to remain attached to their mandatory temperature The program Suishenma online alternatives, if not permanently, then for the measurements of every tracks every WeChat and foreseeable future. visitor and check their health Alipay users steps in code on their phone which China to determine • Virus and contact tracing are likely to remain prominent indicates if that person has whether they have post-COVID-19, meaning that all services and offering travelled in the past 2 weeks accessed or been must take this extra step into account. Mitigating the exposed to any infected encumbrance of this step will help retain customers. • Swimming pools reopened in areas or people. Without the beginning of April and are a green QR it is currently • Online or virtual offerings that remove the contact currently restricted to 3 not possible to enter any tracing step will also be a product bonus. swimmers per lane facilities in China
Situation C a s e S t uSummary dies: CBA & eSports CBA • CBA currently among the most likely leagues to resume play, likely without fans in the stands • Fans could get access to the games through Tencent Live or CCTV5 broadcasts • Current proposal is to split the 20-team league into half with 10 teams playing each other in one city and the other 10 playing in a different city with both arenas not accessible by fans • The CBA further planned to house their players in quarantined hotels and perform regular temperature TAKEAWAY checks per day. However, this strategy wouldn’t be effective with asymptomatic players • China likely to be one of the first • Initially expected to resume play in early April with the league ordering all its US players to enter countries to resume holding sport China within a week otherwise would be banned to play in the CBA in the future events • Consumer sentiment online still cautions, potentially holding Premier League games here was met with mixed opinions as consumers are still eSports cautious of potential second wave hitting • Leagues likely to start out without • The two biggest domestic eSport leagues in LPL (League of Legends Pro League) and KPL (King Pro League) resumed play on March 9th and 18th respectively fans in arenas/stadiums which puts even great emphasis on the • Usually played in stadiums in front of tens of thousands of fans, teams were now importance of livestreaming forced to play from their training centers with fans tuning in via livestream platforms such as Hua, Tencent, Kuaishou and Douyu • Since relaunching KPL set a new record views with the official game app alone registering 6.89m viewers not considering the many supporting platforms that reached well over 1m+ as well
A F L F ro m A C h i n e s e E x p a n s i o n P e r s p e c t i v e An extension of Australian Sports & Culture to China: • AFL started to host regular season games in Shanghai since 2017, has since enjoyed regular spikes in exposure particularly leading up the game, however, nowhere near other leagues such as the NBA or CBA. This year's game scheduled for late May has been cancelled due to the virus outbreak • AFL has a clear disadvantage for not being a global sport, requires to take offer beyond sports. It is looking to tie in efforts with brands, partners and initiatives to tackle health and wellbeing inline with China’s 2030 Health action plan to appeal to audiences • The AFL is aiming to grow the sport through bringing youngsters to play the game with previous campaigns targeting 15 Chinese schools to explain and play the game. Currently efforts have been concentrated mainly among T1 cities in Shanghai, Beijing, Guangzhou and Shenzhen where the majority of AFL related searches is taking place. TAKEAWAY Conversation with Tom Parker: AFL Head of China • Potential to grow a digital presence as fan platforms are struggling to put out content “We want AFL to be an evocation of Brand Australia” • Platform such as Hupu traditionally associated with Basketball has pushed a variety of content from other leagues and sports to keep users entertained Having to cancel the annual league game in Shanghai (late May) was a big hit. • With missing out on hosting a game in China in 2020, the league should Not only is it the only physical showcase in China, but it acts as a connector look towards a stronger digital presence, pushing the health and wellbeing for all things Australian. The government-led Festival of Australia and component in the process hundreds of Australian exporters engage China around the event and • Potentially could look to partner with a popular Australian brand (e.g. demonstrate what Australia has to offer. Devondale, Bio Island) as it could tie in with health/fitness component with brands benefiting from the sport boom as well.
B u i l d i n g Aw a re n e s s With COVID-19 having vastly changed the consumer behaviour landscape and an even greater emphasis on online products and services, it is important to re-evaluate how you build awareness Approach for the next 2-3 months and reach out to related consumer groups Interest Groups Health PARTNERSHIPS Brands Wellness HEALTH 2 EVENTS 1 ENGAGE ONLINE Australian Fitness As it currently stands there Brands Brands must first engage with will not be any events or the most likely interest groups major gatherings held in the Engage coming month. Sports or target markets. As the current situation stands, the leagues likely to resume play OFFICIAL will do so without fans in the most likely routes to market stands, putting even greater are through leveraging Co-branding BRAND Engage Sport emphasis towards partnerships with Australian ACCOUNT livestreaming sports. Sports health related brands as well Management providers as expanding the digital should be upskilling on component to engage with commonly used platforms consumers keeping the such as Tencent Live, Hupu, overall trending health theme Gadgets & Gear Live Events PP… for content hungry in mind consumers will be essential to grow a followership TECHNOLOGY Video content Livestreaming EVENTS Social Commerce
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