THE GUIDE Welcome to Chalets Yvano
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Welcome to Chalets Yvano THE GUIDE
TABLE OF CONTENTS
WELCOME TO CHALET .................................................................. 2
INSIDE THE CHALET
Conveniences and Instructions .............................................................. 3
OUTSIDE THE CHALET
Conveniences and Instructions ............................................................ 7
OPERATION OF THE SPA ......................................................... 8
ACTIVITIES ............................................................................................... 9
CHALET IN REDUCED MOBILITY ........................................... 10
WHAT TO DO BEFORE DEPARTURE - CONTACT . 11
2
WELCOME TO CHALET
Please take a few minutes to browse this guide.
It contains important information about the chalet that will facilitate your stay
and make it even more enjoyable!
PARKING INTERNET POTABLE WATER
Our water comes from
Our parking can Free wireless Wi-fi: ................................................. a well and is of excellent
accommodate ........ cars Password: ................................................................... quality.
maximum.
ATTENTION
INCLUDES: bath towels and facecloths. NOT INCLUDED: beach towels, tables, handkerchiefs, shampoo, body soaps,
liquid lighters or paper / wood for lighting fire.
Strict oversight of the number of occupants is exercised and you are subject to a $150 fine for any undeclared guests.
You must respect the tranquility of the place. No noise is tolerated outside after 22:00 and even less the
“party animal”.
RVs, motorcycles and motocross are prohibited on the site
All our chalets are non-smoking Smoking outside only. Cigarette butts should be picked up or additional cleaning
fees apply.
We accept animals with certain restrictions. If you are bringing a dog, it is important to collect your dog's
excrements and dispose of them in a responsible manner. Please do not allow your dog to urinate on the
building.
It is forbidden to mount tents on the site
Housekeeping during your stay is optional and at your own expense. If you want a cleaning lady for the
maintenance of the cottage or the SPA please let us know. Housekeeping is done by our team, but dishwashing
is not included.
3
INSIDE THE CHALET CONVENIENCES AND INSTRUCTIONS
FLOORS
Please always remove your shoes, boots or sandals in the cottage and leave them in the locker room or on the entrance
mat. We want to prevent the small rocks underneath the boots from chipping the wooden floors.
FIRE EXTINGUISHER
You will find a portable fire extinguisher (red can of aerosol called STOP FIRE) Make sure to locate where it is.
FLASHLIGHT
In the event of a power failure, there is a flashlight in the kitchen drawers.You can contact Hydro Québec
at 1 800 790-2424 if the breakdown seems to last more than 15 minutes.
REPLACEMENT BATTERIES
You will find spare batteries for remote controls in the kitchen drawers.
INTERIOR AND EXTERIOR LIGHTS
There are several switches for all rooms. Thank you for thinking about saving energy and not letting the lights
on unnecessarily.
DRAINAGE AND RECYCLING
Please dispose of your waste in the white garbage bags supplied to you, which you will find under the sink and put
them in the outer black bin. Please also place cartons, plastic and bottles in the appropriate blue recycling container
in front of the cottage entrance.
VACUUM, BROOM, MOP AND BUCKET
You have at your disposal a vacuum cleaner, broom, mop and bucket.
REFRIGERATOR
You may use condiments, eggs or other products if they have been left in the kitchen fridge by other tenants. There
are ice cans in the freezer. Make sure the fridge door is always closed.
CABARET / DISH RACK
To wash the dishes by hand, you will find liquid soap and a white rectangular drainer under the sink. Dishwasher linens
are also available in the kitchen drawers.
4
DISHES & UTENSILS
All dishes, pans, strainers, cutting boards and frying pans, cutlery and utensils are located in the kitchen cabinets: plates,
cups, water glasses, wine glasses, various bowls, mixing bowl, salad bowl, presentation plates, etc. Always use placemats to
protect the table from the dining room.
DISHWASHER
Use the dishwasher when it is full only, be eco-responsible. Put the soap capsule in the door compartment (the soap is in a
small container under the sink). Select cycle and press START.
TOASTER
A toaster also is at your disposal, thank you for cleaning it after use.
KITCHEN HOOD
Always use the hood when cooking on the hob. Please clean it after every use.
MICROWAVE
Please clean the microwave oven after use.
CUTTING BOARD
You have a cutting board, please do not cut directly on the counter.
CHILD SEAT
A highchair for children is at your disposal.
RACLETTE MACHINE
If available. Please clean it after use.
COFFEE / TEA
There is a Keurig coffee maker on the counter, a teapot and a kettle in the kitchen cabinets. Keurig capsules are
not included. A filter coffee maker is also available.
PLACEMATS / PAPER TOWELS / TOILET PAPER
There are several placemats and side tables in the cupboards to the left of the stove; Always use place mats to protect
table and counter. Paper towels and toilet paper are supplied in reasonable quantities, in the kitchen or in the bathroom.
You will have to buy more if it is missing. No napkins are provided.
5
LAUNDRY / WASHER / DRYER
Machines are available on request. Please do not overload them. Please clean the lint tray after use.
BED LINEN
You have clean sheets for the beds.
Please do not wash mattress covers, duvets and cushions, we will take care of them !!!
SOFA BED
Use double size sheets and blankets. Please put everything in order at the end of your stay. The dirty sheets must also
be left in the main bathroom with all the dirty linen at the time of your departure.
SHOWER
Bath towels are included. Before entering the shower, always place the bath mat on the floor.
TELEVISION
To turn the TV on or off, use the remote control. This TV is unwired and only allows you to play DVDs. Some DVDs and a
PlayStation console are at your disposal with some games.
MUSIC
Bluetooth sound bar with remote control for your smartphone. To connect in Bluetooth, make sure your smart device and
sound bar are in Bluetooth mode and then establish the connection.
ELECTRIC INSIDE THE FIREPLACE
The fireplace is only an ambient fireplace to use in the evening and operates by remote control. Do not leave the
fireplace lit for anything, or at night and close it before leaving the living room.
BOARD GAMES
In a rainy or bad weather, we have some board games for you.
HEATING BY ELECTRIC BASEBOARDS
In all seasons, use the thermostats in a reasonable way. Please think about saving energy. In the fall or winter season,
please set the thermostat to 17 before leaving the chalet.
6
OUTSIDE THE CHALET CONVENIENCES AND INSTRUCTIONS
THE OUTDOOR FIREPLACENEAR THE LAKE (3 SEASONS)
It is forbidden to open campfires at all times. Always use the outdoor fireplace and never overload it with wood or leave it
unattended. To avoid the risk of fire, it is recommended not to put more than 2 or 3 logs at a time.Wood is not provided.
You can buy wood from the village convenience store.
OUTDOOR FIREWORKS
For safety reasons, it is totally forbidden to make fireworks on the ground.
BATHING AT THE LAKE
As a safety measure, always bathe accompanied and never let the children bathe unguarded. Nocturnal swimming is not
recommended.
LAKEFRONT BOATS (attached to our wharf)
We have a pedal boat and two kayaks for fun on the water, but safely wearing a life jacket. Please put the vests and paddles in
the trunk after use and close the trunk lid. Be sure to moor the boats to prevent them from drifting. A fee will be charged if
we have to recover it ourselves and / or if it is damaged.
OUTDOOR BBQ (4 seasons)
Please clean it after use. You will find a propane cylinder, and even a spare one to help you out on your arrival.
We fill the gas cylinders for you. On the other hand in the event of a long stay, it is your responsibility to restock your
supplies and to leave at least one full cylinder as a courtesy for the next tenant. You can go to the village to have it filled out.
ELECTRONIC LOCK
In the event of failure or malfunction of the electronic lock call us at the emergency numbers listed at the end of this guide.
We will show you how to get a key. Please be very careful not to lose the key to the Chalet. It would cost you $ 500
penalty. Always lock all doors of the cottage including patio doors when leaving the lot.
SNOW REMOVAL
Parking is automatically cleared by a contractor. The stairs leading to the chalet as well as the access to the front door
and the perimeter of the SPA are also periodically cleared by members of the Yvano team. During your stay, a shovel is
left for you outside the chalet. There is also a small bag of salt or sand if needed.
7
OPERATION OF THE SPA (4 seasons)
You must respect the basic safety rules in the SPA (no jumping and diving, no bottles of beer or breakable glasses in the
SPA. Always take a shower before entering the SPA. It is not advisable to take more than 15 minutes of SPA to avoid the risk
of hyperventilation, and a SPA is not advised to young children or babies.
In winter you must properly clear the Spa before opening it. Release the 2 retaining clips from the SPA lid and lift it
gently, put the chlorine float into the SPA in the skimmer provided. Make sure the float is still in the water.
(Do not play with the chlorine float and its setting please).
Press the JETS 1 button
Once to activate the pump; twice for + fast and three times to turn it off.
Press the JETS 2 button
Once to activate the pump; twice to turn it off
Check the temperature of the spa on arrival, as the water may take several hours before
to reach the desired temperature.
Use the + button to go up or the - button to lower the water temperature
(summer = 96 and winter = 102) and the LIGHT button for evening light.
Do not touch the buttons all around the SPA as they have been adjusted for maximum performance. Use the net to clean
impurities from the surface of the water.
The SPA will stop automatically after 15 minutes except the lights. If you want to close the SPA, make sure the jets / pumps
and light are closed, then close the lid properly with the retaining clips.
8
FOR FUN ON THE SPOT…
SUMMER
SPA 6 seasons 4 seasons, swimming at the lake, sunbathing on the dock, walk and
outdoor fireplace.
WINTER
Raquettes et skis de fond (equipment is not included).
TO HAVE FUN OF 5 TO 30 MINUTES OF THE CHALET ...
Activities in the area are numerous and varied: hiking trails, scuba diving, bike trails, horseback riding,
snowshoeing in the mountains, water park, golf and alpine skiing
For more details on tourism you can also consult:
Lanaudière Tourism :
www.rawdon.ca/tourisme
www.complexeatlantide.com
www.skimontcalm.com
9
NEW - SUMMER 2020
COTTAGE FOR RENT
FOR PEOPLE WITH REDUCED MOBILITY
From 2020,Yvano offers you some chalets partially adapted for people with reduced
mobility, so that they too can get away from everyday life and live beautiful moments in
the countryside.
Thanks to their particular design, everything is carefully thought out and integrated in such
a way that the adaptation of the installations blends into the environment, without losing an
ounce of comfort and good taste.
In an enchanting setting, we offer you a safe and comfortable stay.
Contact us for more information:
438-888-8000
10WHAT TO DO WHEN YOU LEAVE
Please read the following carefully, you will find useful information that will avoid unpleasant surprises when you
recover your security deposit. It is very important that when you leave, the cottage is returned to us in the same
condition as it was delivered to you.
This means not only that you have done a summary household, but also that:
All furniture must be in their original places, and especially that there are no outdoor chairs inside or vice versa
All the dishes are in place, clean, and the dishwasher must be started with detergent before leaving. Doing your
dishes does not fit into the tasks of our housekeeping team.
Sheets and pillowcases, and all the dishes used must be brought to the main bathroom.
IMPORTANT: Do not wash the duvet covers unless there have been special damage
Boats must be returned to their seats, kayaks on their supports and pedal boats must be out of the water and inverted to
prevent them from eventually filling with rain water, which then renders them impossible to return
Bring all garbage and recycling bins to the corresponding bins outside the chalet.
Otherwise, you will be charged and retained on your security deposit. These fees range from $ 50 minimum to the
full amount if items have been broken or damaged.
IMPORTANT
Please remember that the toilets in the chalets are connected to septic tanks. It is absolutely forbidden to
throw in anything other than regular toilet paper. Any other paper, sanitary napkins, floss or any other object
can clog them quickly. If the toilets are clogged at your departure and unusual objects are found there, we
would also be forced to levy an amount on your security deposit for unclogging.
Our housekeeping team arrives at 11am your confirmed time of check-out and they will do an inspection of the chalet.
DEPARTURE BEFORE THE SCHEDULED TIME
If you want to leave early, please notify us as soon as possible and please make sure you have left the chalet in an
acceptable state. Make sure you have closed the fire place, cleaned, garbage and recycling at the road, to have closed
the windows and locked the doors. Please put the thermostat at 17 degrees.
Your security deposit will be released 14 days after your departure or according to the terms of your
reservation, if no problem occured while your stay.
Please always close and lock the windows and the patio door before leaving for a day to avoid damage that
could be caused by the rain or snow.
YOU CAN REACH US AT ANY TIME
By e-mail: chaletsurbains@outlook.com In
case of emergency by phone or by text:
438-888-8000
We wish you an excellent stay at the chalet!
11You can also read
