THE CENTRE FOR U STUDENT HANDBOOK
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STUDENT HANDBOOK THE CENTRE FOR U
STUDENT
HANDBOOK
2020
TABLE OF CONTENTS
Important Details 3 Handbook Disclaimer
Welcome 4 This Student Handbook contains information that is
correct at the time of printing. Changes to legislation
Legislation 7 and/or The Centre for U policy may impact on the
currency of information included. The Centre for
Other Policies and Procedures 7
U reserves the right to vary and update information
Privacy 8 without notice. You are advised to seek any changed
information and/or updates from your Educator or by
Enrolment 9
contacting The Centre for U.
Fees 10
This handbook has been prepared as a resource to
Course Information 12 assist students to understand their obligations and also,
those of The Centre for U. Please carefully read through
Assessment Information 14
the information contained in this guide. All students
Code of Conduct - Student 15 need to read, understand, be familiar with, and follow the
policies and procedures outlined in this Handbook.
Student Feedback 16
Any queries can be directed to:
Issuing Certificates 16
THE CENTRE FOR U
Level 3, 200 Arden Street
North Melbourne VIC 3051
phone 1800 270 875
envelope hello@centreforu.com.au
desktop-alt www.centreforu.com.au
IMPORTANT DETAILS
Registered Training Organisation (RTO) Details:
THE CENTRE FOR U
Provider No: 22719
Head Office
Level 3, 200 Arden Street
North Melbourne VIC 3051
phone 1800 270 875
envelope hello@centreforu.com.au
desktop-alt www.centreforu.com.au
Copyright Notice
©The Centre for U
Victoria, Australia, 2020
Copyright protects this publication
3
WELCOME
Congratulations on your choice to undertake training with The Centre for U.
The Centre for U is a Registered Training Organisation (RTO) offering
industry-driven and in-demand training for ETU members and the wider
electrical industry.
The Centre for U has been established by the Electrical Trades Union (ETU)
in Victoria to contribute to the development of a skilled and productive
electrical workforce in Victoria.
ETU - HERE FOR U
4
OUR VISION:
That one day, every electrical worker will be engaged in employment,
bettering their lives and society.
OUR MISSION:
We exist to skill and motivate unemployed electrical workers and support
sustainable work through our training and awareness programs focused on
demands of the electrical industry.
5
ABOUT US OUR LOCATION
Level 3, 200 Arden Street is home to The Centre for U, The Centre for U
a training facility that has been custom built to deliver
Level 3, 200 Arden Street
quality training to ETU members and the broader
North Melbourne, Victoria 3051
electrical industry. On request, The Centre for U can
provide training in regional Victoria.
The ETU has embarked on the establishment of The
Centre for U to skill and motivate the electrical industry
by supporting sustainable work through its training
and awareness programs focused on demands of the
electrical industry.
As an RTO, we deliver nationally recognised training in:
• HLTAID001 Provide Cardiopulmonary
Resuscitation
• HLTAID003 Provide First Aid
• UETTDRRF06 Perform Rescue
from a live LV Panel
• TLIF2080 Safely Access the Rail Corridor
In Australia, only RTOs can issue nationally recognised
qualifications. Our RTO provider code is 22719.
We also deliver non-accredited training:
• Construction Wiring (Initial and Refresher)
• A Grade Refresher
Our courses are delivered by appropriately qualified
and experienced educators and use a variety of delivery
methods. We continue to review and assess our training
and assessment delivery to ensure that it meets the
needs of our students and the industry.
6
LEGISLATION OTHER
As an RTO, The Centre for U is required to adhere to
POLICIES AND
legislation designed to uphold the integrity of nationally
recognised training. This includes:
PROCEDURES
• Education and Training Reform Act 2006
The following Policies and Procedures underpin
• Education and Training Reform
The Centre for U’s operations. Please contact
Amendment (Skills) Act 2010
administration for more information:
Additionally, The Centre for U abides by a range of other
• Enrolment
legal requirements at a State and Commonwealth level
as it affects your participation in education and training. • Attendance and Absenteeism
This includes but is not limited to: • Assessment Appeals
• Anti-discrimination • Access and Equity
• Copyright • Student Complaints and Appeals
• Equal Opportunity • Marketing and Advertising
• Fair Work (including harassment and bullying) • Code of Conduct - Students
• Privacy and Personal Information Protection • Fees, Charges, Cancellations and Refunds
• Student Identifiers • Privacy
• Workplace Health and Safety • Health and Safety
The Centre for U adhere to relevant legislation to ensure • Certification
your rights are protected and you experience a safe, fair
• Student Support
and equitable service.
• Recognition of Prior Learning
and Credit Transfer
• Unique Student Identifier
7
PRIVACY
The Centre for U supports the privacy and confidentiality
of its students. Information is collected and stored in
accordance with the Privacy Act 1988. Certain general,
non-specific information such as location, sex, age and
results may be passed on to agencies to inform future
funding arrangements and/or statistical data gathering
requirements.
We will not give out your information to any person or
agency without your permission, unless we are required
to do so by law.
The Centre for U complies with the Australian Privacy
Principles which are outlined in Schedule 1 of the Privacy
Act 1988.
Access to Your Records
If you wish to access your student information file, this
can be done via the Student Portal. You will be given
access to the Student Portal once your enrolment is
confirmed. Alternatively, you can direct requests to
access your records to our administrations team at
hello@centreforu.com.au
8ENROLMENT
Students are required to enrol in courses online at Prerequisites
The Centre for U website. You must meet and be competent in any pre-requisite
As part of the enrolment process, you are required to requirement for a training course.
read and confirm that you have read and agreed to the Students enrolled in the First Aid, CPR, LVR course
terms in this Student Handbook. must complete HLTAID001 Provide Cardiopulmonary
There are several mandatory questions that you Resuscitation prior to completing UETTDRRF06 Perform
are required to answer in order to progress with the Rescue from a Live LV Panel.
enrolment process which is part of government and If students have not completed HLTAID001 Provide
regulatory reporting requirements. Cardiopulmonary Resuscitation they will be unable to
Once your enrolment has been accepted by The Centre complete UETTDRRF06 Perform Rescue from a Live LV
for U, you will receive an enrolment confirmation email. Panel.
Enrolment Dates Language Literacy and Numeracy (LLN)
The Centre for U publish an up to date training calendar You must demonstrate that you have the required level
on the website. of LLN competency to complete the course you are
enrolled in. Therefore, we need you to complete an LLN
assessment prior to commencing training.
If you do not meet the LLN requirement, the Educator
will advice you that you have not met the competency
to complete the requirements of the course you are
enrolling in and therefore cannot participate in training.
The Educator will consult with you and may provide an
appropriate referral to an external service.
Pre-Reading
Where pre-reading applies to a course, the steps are:
• You register and are sent an LLN
assessment to complete by a due date
• We confirm you have achieved the level of LLN
required for the course, accept your enrolment
and email your pre-reading. If you do not meet
the LLN requirement, our Educator will call you
to discuss your deficiencies and may provide
a referral to an external support service.
• You undertake the pre-reading remotely
and submit your answers to questions
on the first day of training.
9Unique Student Identifier (USI) Support Services
A USI is required by all Australians undertaking nationally The Centre for U may provide access to support services
recognised training. It allows students to link to a secure for students, including:
online record of all qualifications gained regardless of the
Learning Support Services:
training provider. This system was implemented by the
Australian Government in 2015, so it will show student • One on one support
achievements from 1 January 2015 onwards.
• Reasonable adjustment
As an RTO, The Centre for U cannot issue Qualifications • Hearing loop system fitted to each classroom
or Statements of Attainment without a USI. Therefore, it
• One-on-one support includes student’s ability
is mandatory that you supply your USI upon enrolment.
to discuss their needs with the Educator after
If you do not have a USI, please visit https://www.usi.gov. class and access to message Educators using
au/students/create-your-usi for more information, and the student portal for assistance/guidance
instructions on how to apply for one.
The Centre for U may refer you to external services
where we don’t have the expertise, including:
Image Release Consent
• Reading and writing hotline
On enrolment you may choose to agree to our Image
Release Consent. Where consent is given, The Centre • Translators/Interpreters – including access
for U may use images for news or promotion of to a dictionary or interpreting device
The Centre for U training services on TV, radio or in • Language, Literacy and Numeracy Programs
newspapers, in trade and other journals or magazines
• Foundation skills course at a TAFE or similar
and on websites and the internet. The Centre for U
accepts no responsibility or liability for where the image • Counselling
may end up once released or published.
• Drug and alcohol awareness sessions
• Legal advice consultations
A full list of support services can be found on our
website.
Other Support Services
Lifeline: 13 11 14 or
www.lifeline.org.au
Beyond Blue: 1300 22 4636 or
www.beyondblue.org.au
Salvation Army: 13 SALVOS (13 72 58) or
www.salvos.org.au
Domestic and family violence: 1800RESPECT or
https://www.1800respect.org.au/
10FEES
Information about fees and charges is documented on Cancellations and Refunds
our website www.centreforu.com.au If a student withdraws from a course after
A number of factors will determine how much your commencement of the course, all tuition fees are non-
course will cost. This includes things like: refundable or transferrable.
• Which course you will study If a student withdraws from a course 5 business days
or more prior to the commencement of the course, a full
• Course duration
refund is available.
• Study load and mode
If a student withdraws from a course less than 5
• Any credit that may be applied through credit business days from the commencement date, a $70
transfer, recognition of prior learning and/ cancellation fee will be applied.
or recognition of current competency
Exemptions to the refunds policy may be applied for
All fees are subject to change. Please contact The Centre
medical reasons or personal circumstances. Students
for U if you have any questions related to course fees.
will be required to apply in writing to the Chief Executive
Officer and will be advised within 14 business days.
Course Fees – ETU Members
• Employed ETU Members are eligible In the event that The Centre for U is unable to deliver
for a 10% discount on course fees the course in full, the applicant will be offered a full
related to upskilling training refund or the opportunity to transfer to a new course if
one is scheduled.
• Unemployed ETU Members are eligible to access
free upskilling training (Evidence required. See
Other Fees
the eligibility section of our website for details)
Recognition of Prior Learning (RPL)
Fee Protection
The Centre for U will charge a flat fee of $100 per unit for
The Centre for U will not accept payment of more RPL. The course fee for the enrolled course/qualification
than $1000 from each individual student prior to the will be adjusted accordingly.
commencement of the course.
Following course commencement, The Centre for U will Payment Options
not require a student to pay more than $1000 in advance Payment of course fees can be made to The Centre
for services not yet provided, either prior to course for U via:
commencement or at any stage during their course.
• Credit card
Payment Terms • Debit card
Where course fees are $1,000 or less, The Centre for U If you are experiencing financial difficulty, please
will collect the full amount on enrolment. contact The Centre for U as early as possible to
discuss your options.
Where course fees exceed $1,000, the Centre for U will
establish a payment plan for the student ensuring that at
any given time, the total amount required to be paid will not
exceed $1000 for training services yet to be delivered.
11COURSE INFORMATION
Once The Centre for U has confirmed your enrolment, Competency Based Training
you will be sent a welcome email that includes: The training you undertake is Competency Based
• Details of your scheduled course Training (CBT) which is an approach to teaching that
focuses on allowing students to demonstrate their ability
• Venue details and course times
to do a task. CBT is used to develop concrete skills and is
• Pre-requisite requirements (if relevant) typically based on a standard of performance expected
• LLN requirements in the workplace and industry.
• Access to any pre-reading that you CBT programs deliver qualifications that are made up
need to complete before attending of Units of Competency. Each unit defines the skills
and knowledge required to effectively perform in the
Duration of Training workplace. Assessment is based upon the learning
How long your course will take depends on a number of outcomes expected from each Unit of Competency.
factors. Included are your own efforts and commitment
There is no grading in a CBT approach, students are
to submitting assessments, your study load and how
either ‘’competent’’ or ‘’not yet competent’’.
many units (if any) are eligible for credit transfer and/
or recognition of previous experience and qualifications.
Further, the level of the qualification/unit being
undertaken will impact on course duration.
The Australian Qualifications Framework (AQF)
summarises the criteria of different qualification levels
and gives an indication of the complexity, depth of
achievement, knowledge, skills and levels of autonomy
required to achieve a qualification at that level.
In relation to The Centre for U accredited courses, below
is the training required:
Course Duration of Training
TLIF2080 2 days face-to-face
Safely Access
the Rail Corridor
HLTAID001 up to 6 hours pre-reading
Provide CPR (includes questions)
2 days face-to-face
HLTAID003
Provide First Aid
UETTDRRF06
Perform Rescue
from a live LV Panel
12Recognition Processes • Credit Transfer
The Centre for U offer assessment processes that The Centre for U recognises AQF qualifications
enable recognition of competencies currently held, and Statements of Attainment that have been
regardless of how, when or where the learning occurred. issued by other RTOs. Credit transfer may be
These are detailed below: applied to Units of Competency and related
qualifications that have been studied in the past.
• Recognition of Prior Learning
Recognition of Prior Learning (RPL) is an To apply for a direct credit transfer you will need
assessment process that involves making a to supply a certified copy your documentation
judgment on the skills and knowledge you have (certificates and/or statements). For full
as a result of past study and/or experience. details on the requirements for credit transfer
applications, please contact the Training
The aim of RPL is to recognise your existing Administrator.
competencies without having to go through the
complete processes of training and assessment.
You will still need to provide evidence though,
upon which your Educator can base their
judgement. Evidence must be:
• Authentic – it must be your own work
• Sufficient – it must demonstrate competence
over a period of time, that the competencies
can be repeated, and the evidence must be
enough so that the Educator can make an
accurate judgement regarding competency
• Current – it must demonstrate up-to-
date knowledge and skills i.e. from
the present or the very-recent past
• Valid – it must be relevant to what
is being assessed
You may be eligible to apply for RPL on one or
more Units of Competency in your course. Please
contact the Training Administrator to discuss
your options.
13ASSESSMENT INFORMATION
Submitting Assessments Plagiarism
You are expected to complete assessments for units you All work that you submit must be your own.
are enrolled in.
Plagiarism is taking someone else’s work and/or ideas
You will need to complete assessments on the day of and passing them off as your own. It is a form of
training. cheating and is taken seriously by The Centre for U.
You will receive full and detailed instructions on the
Assessment Appeals
requirements for each assessment, including its context
and purpose at the commencement of training. Whilst as a student, you are able to lodge an appeal if
you disagree with a decision regarding an assessment
If you are unsure or unclear about your assessment outcome, you are encouraged to speak with your
requirements, please discuss with your Educator. Educator in the first instance. If you are not satisfied with
the outcome of that discussion, you can request a formal
Re-sits review of the assessment decision. In these cases,
If your assessment is deemed ‘Not Yet Competent’, you please follow the Assessment Appeals policy.
are granted one (1) more attempt on the day of training
(2 attempts in total).
If the second attempt is ‘Not Yet Competent’ you must
re-enrol in the unit and attend training again before being
able to re-sit the assessment.
Assessment Feedback
You will receive feedback regarding the outcome of
each assessment item. To be deemed ‘Competent’
against a nationally accredited unit, you must meet the
requirements for all elements that comprise that unit.
14CODE OF CONDUCT - STUDENT
The Centre for U has a Code of Conduct for staff which Consequences for misconduct will depend on the
outlines how the organisation and our staff behave. severity and frequency of the breach and include, but are
not limited to:
Similarly, The Centre for U has expectations for student
behaviour. These are outlined in the Code of Conduct – • Formal reprimand (warning)
Students. • Suspension from the course
The Centre for U view student misconduct seriously. • Student to reimburse the costs
We expect that our students will behave in an incurred by any damage caused
honest, respectful manner appropriate for a learning
• Cancellation of the course without
environment, and in a way that will uphold the integrity of
refund and/or credit
the RTO.
• Matter referred to the police
Examples of student misconduct include, but are not
Students found guilty of misconduct have a right to
limited to:
lodge an appeal by following our Complaints and
• Academic misconduct including Appeals policy.
plagiarism and cheating
• Harassment, bullying and/or discrimination Workplace Health and Safety
• Falsifying information Workplace health and safety legislation applies to
everyone at The Centre for U. All staff, students and
• Any behaviour or act that is against the law
visitors have a responsibility to ensure the workplace is
• Any behaviour that endangers the health, safe and that their own actions do not put the health and
safety and wellbeing of others safety of others at risk.
• Intentionally damaging equipment Please report any incident or hazard immediately to The
and/or materials Centre for U staff.
15Smoking, Drugs and Alcohol
The Centre for U is a smoke-free workplace. Smoking
COMPLAINTS
is prohibited in the building and only permissible at
designated locations away from building entrances. The Centre for U has a Student Complaints and Appeals
policy and procedure that is available on its website.
Any student under the influence of drugs and/or alcohol
is not permitted on The Centre for U premises, to use If you wish to lodge a complaint, please use the
The Centre for U facilities or equipment, or to engage in Complaints and Appeals form on the website at
any The Centre for U activity. www.centreforu.com.au
People taking prescription medication have a duty
to ensure their own safety, and that of others is not
affected.
ISSUING
CERTIFICATES
STUDENT
Upon successful completion of your coursework and
provided all fees are paid, a Qualification or Statement of
FEEDBACK
Attainment will be issued to you within 30 calendar days
of you being assessed as meeting all requirements for
the course.
The Centre for U is dedicated to ensuring its practices If for some reason The Centre for U ceases to operate
are constantly reviewed to ensure best possible whilst you are still enrolled, a Statement of Attainment
outcomes and meeting the needs of its students. This will be issued to you for the units within the qualification
approach to continuous improvement relies on input for which you have successfully met requirements.
from students regarding their experiences whilst enrolled
in their course.
We welcome informal feedback at any time, and this
can be provided by directly speaking with The Centre for
U staff, lodging via our website or sending an email to
hello@centreforu.com.au.
You will receive a satisfaction survey on completion
of your course and we ask that you are detailed and
specific.
All feedback received will be logged and systematically
reviewed to inform change and system improvements.
16ETU - HERE FOR U
THE CENTRE FOR U
Level 3, 200 Arden Street
North Melbourne VIC 3051
phone 1800 270 875You can also read
