Technology and Infrastructure: Take a Sneak Peek at 2021 - User Summit, 2020 David Simko, Vice President, Infrastructure and IT Operations Kevin ...
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Technology and Infrastructure: Take a Sneak Peek at 2021 User Summit, 2020 David Simko, Vice President, Infrastructure and IT Operations Kevin Barnes, Vice President and Chief Architect Krupal Patel, Vice President, Software Development October 13, 2020
Member Engagement – Phone Application
MHK brings members and their clinical care team closer through a new engagement application.
Available on smartphone devices supported by iOS and android.
Real-Time Management of Clinical Self-Assessment: State-of-the-Art Virtual Care:
Information: ▪ Allows member to complete health assessments ▪ Connect with members by using the in-built
at their own convenience from the application. video conference feature.
▪ Members can review current medications,
allergies and vitals. They can also report
any change or additional medications.
Notifications & Messaging: Medication Reminders: Schedule Appointment:
▪ Two-way messaging capabilities to initiate the ▪ Create customizable reminders for taking ▪ Set up one-time or recurring appointments with
conversation using built-in messaging feature. medications. Also keeps track of medication clinical care team.
adherence.
Achieve Clinical Goals: Education Library:
▪ Allows intervention management and the ability ▪ Share helpful videos, articles and other
to report progress. Automatically adds new important resources.
goals based on recent assessments.
2
Care Management – Tablet Application
MHK’s new tablet application allows care managers to engage with members to assess/improve care when they
have limited internet access.
Features of the Tablet Application:
Offline Clinical Targeted Work List : Assess Patients: Setup a Care Plan: Compliant
Information: ▪ Case managers can plan and ▪ Care mangers can ▪ Care mangers can generate Engagement:
▪ Care managers can view and download the targeted communicate to member care plan with ▪ Care managers can obtain
manage care plan and member list for daily visits based on clinical needs, such problems, goals and member's digital signature
referral case while offline. (care plan, referral) as current medications, interventions based on and details to meet certain
allergies and assess the assessment. Personalized for compliance needs.
patient based on targeted member, with appropriate
surveys. education for improvement
in care.
Upload Clinical Manage Clinical Data: Quick Note: Auto Sync:
Document: ▪ Allows care ▪ Quickly take notes: app ▪ Automatically sync changes
▪ Allows care manager to manager to manage clinical captures case information between MHK core app and
upload clinical documents to data while online and offline, when taking notes from case tablet app.
case. such as medications, vitals, screen.
allergies etc.
3
New Technical Integrations Roadmap
Outlook Calendar Ability to integrate Outlook with MHK Scheduling for CM, MTM for nurses and pharmacists to
schedule ICT Meetings and member. Extension of our member app where users can schedule an
Integration appointment with health plan users.
Twilio – Text Messaging Out-of-the-box integration with Twilio to deliver SMS alerts, notifications reminders and two-way
SMS interactions.
Service
Events Management MHK will publish events for our clients, such as Inpatient Admission – allows clients to subscribe
and retrieve appropriate information from the API.
Configuration Updates Out-of-the-box API allows customers to connect in-house configuration management tools to
directly create/update the configuration. Expose additional method of utilizing Excel to import
configuration used internally to import mass configuration on limited areas such as Interventions,
via Real-Time API Goals, Problems, Category, Subcategory, etc.
IT Integration Provide near real-time information for various integrations that impact TAT and productivity. Initial
rollout will include ability to monitor total records/files sent and/or received for Mail, IVR, Fax
Dashboard integration.
4
New Technical Integrations Roadmap
Events Management
MHK will publish events for our clients, such as Inpatient Admission for our clients to subscribe and retrieve
appropriate information from the API.
Inpatient Admission
Medication Adherence
Gaps in Care
Member Risk Change
Pending HRAs
Grievance for a Member
5
Client Infrastructure Dashboard & Metrics
Why is Monitoring & Transparency Important to Our Partners?
▪ A proactive approach to problem solving
▪ Prevention of possible business loss and SLA impact
▪ Identify areas of improvement
▪ Support successful partnership
What is DataDog?
▪ A cloud monitoring solution leveraged by MHK that allows metrics for all our
services and servers to one place
▪ Provides status of infrastructure statistics on application and environment
performance, usage and trends
▪ Allows us to create and share with our partners
6Client Infrastructure: Dashboard & Metrics
What Can We Do with DataDog?
▪ Monitor and graph secure connections between MHK and
our client
▪ Report on health of servers, services and whole platforms
▪ Performance and responsiveness of the application, web
services and edge devices
▪ Track resource usage and graph over time compute, memory,
storage
▪ Forecast future resource usage based of previous trending
metrics
7Open Discussion
▪ Are there any questions you have for our team?
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