Technical support services 2019 - SAAB 340 & 2000
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SAAB 340 & 2000 Technical support services 2019
PAGE 2 SAAB REGIONAL AIRCRAFT • SUPPORT SERVICES 2019
As the original manufacturer of the aircraft, Saab has a unique, in-depth knowledge of the Saab 340
and Saab 2000 aircraft and we serve the global market with world-leading products, services and
solutions for these aircraft.
It is our pronounced strategy to support and evolve our products to the varying needs of our opera-
tors, making sure they will be able to continue carrying our operators’ passengers and cargo for
many years to come. We are committed to ensuring the airworthiness of Saab aircraft in order to
provide continuous safe operation and value to our customers.
The following pages will provide information regarding our technical support services.
1 Repair services
The following statement services are available to Saab 340 and Saab 2000 operators and repair
stations. These OEM (Original Equipment Manufacturer) services will be provided in the form of a
structural repair statement which involves repairs to the structure of the aircraft, or an engineer-
ing statement which deals with support of all other engineering needs.
The OEM repairs issued by Saab are the only way to guarantee that the long-term characteristics
such as the damage tolerant requirements of the aircraft are preserved. This ensures that the
repaired aircraft continues to be covered by the MRB inspection program and will not require any
kind of additional inspections resulting in additional labour and administrative expenses. This
also ensure that the long-term value of your aircraft is sustained.
Using only OEM repairs assures that future changes to the maintenance program presented in
the MRB Report can easily be applied to your aircraft without additional analysis.
The structural repair statement and engineering statement service is only available during normal
office hours, 07:30–16:30 (GMT+1 or GMT+2 when daylight saving time applies). For all Saab 340
and Saab 2000 operators worldwide on routine basis and for Structural Repair Statement we also
have a 24 hour a day / 7 days a week service for AOG situations.
It is essential to always call the AOG phone (+46 13 185591) in order to assure that any AOG
order will be handled in the quickest way possible.
Please note:
• For a statement related to another OEM design, Saab may be dependent on their response.
• Statement requests are always handled on As-Soon-As-Possible basis.
• The lead-time for a routine request is based on the current workload.
• AOG requests will be handled on AOG basis in a different queue. (For a statement related to
another OEM design, Saab may be dependent on their response). AOG support outside of office
hours is only available by calling the AOG phone, not by email.
1.1 AOG occurrencies
When a structural repair statement is requested on AOG basis the following pricing will apply.
Each AOG request will be treated as a single event and invoiced per statement or revision.
Saab will require a purchase order before initiating a statement in each specific event.
Structural repair statement request, AOG
Fixed cost. AOG (incl. first 6 man-hours) 4.400 USD
Hourly rate for hours exceeding 6 hours 400 USD
Saab Standard Terms (No.72LLS2049) apply. This document and the information contained herein is the property
of Saab AB and must not be used, disclosed or altered without Saab AB prior written consent.SAAB REGIONAL AIRCRAFT • SUPPORT SERVICES 2019 PAGE 3
1.2 Routine occurrencies
These occurrences will be treated as single events and invoiced per statement.
Saab will require a purchase order before initiating a statement in each specific event.
Structural repair statement request, routine
Fixed cost, routine (incl. first 6 man-hours) 2.200 USD
Hourly rate for hours exceeding 6 hours 200 USD
1.3 Heavy maintenance support for structural repair statements
Saab defines heavy maintenance support as a series of damage occurrences over a defined time
period bundled into a single billing event. Occurrences of this type may take the form of several
repair statements with multiple repairs per statement. The operator/repair station is required to
provide information when the heavy maintenance starts and ends respectively. Heavy mainte-
nance support statements cannot be selected as an AOG occurrence.
Saab will require a purchase order before initiating a statement in each specific event.
Heavy maintenance support for structural repair statement
Fixed cost, routine (incl. first 6 man-hours) 2.200 USD
Hourly rate for hours exceeding 6 hours 200 USD
1.4 Routine revisions of statements
Revisions/amendments to statements required due to insufficient and/or additional information
from provider will be invoiced per actual man-hour spent.
Saab will require a purchase order before initiating a statement in each specific event.
Routine revision of statement
Minimum charge 1.200 USD
Hourly rate for hours exceeding 6 hours 200 USD
1.5 On-site support aircraft repair
For assistance required on-site, example damage assessments and repairs, a quotation will be
made for each occurrence subject to the availability of resources.
On-site support aircraft repair
On-site Support Aircraft repair Contact Saab AB
with a RFQ
Saab Standard Terms (No.72LLS2049) apply. This document and the information contained herein is the property
of Saab AB and must not be used, disclosed or altered without Saab AB prior written consent.PAGE 4 SAAB REGIONAL AIRCRAFT • SUPPORT SERVICES 2019
2 Engineering services
Saab provides service with the technical content approved under the EASA DOA Part-21
approval (EASA.21J.066) for changes to Type design or as a supporting document as the
Type Certificate Holder.
2.1 Supporting documents for MRBR task extensions/
escalations or lump program
As TC holder for Saab 340 and Saab 2000, we can provide operators with supporting documents
for extensions/escalations of the MRBR.
By optimizing the maintenance program you will ensure the most effective operation of your
aircraft and also establish the lowest possible Direct Maintenance Cost (DMC) with possible cost
savings up to 50% related to inspection and man-power, by escalating the maintenance task
interval and increase aircraft availability.
Using Saab, the Type Certificate Holder supporting documents for the extension of the aircraft
maintenance inspection interval not only gives you the experience of the Type Certificate Holder,
but also most likely a more substantial application to the local authority.
The Low Utilization Maintenance Program “LUMP” is recommended to operators with an aircraft
flight hour utilization of 1000 FH per year or less. The basic LUMP is provided as a general docu-
ment for the world fleet wide operation, but may be customized to the specific operation and
environmental condition for each specific customer where Saab can support an escalation/opti-
mization of the intervals.
Supporting statement – Maintenance task interval extension & LUMP
One-time single task (incl. first 8 man-hours) 3.200 USD
One-time single task – Landing Gear Contact Saab AB with a RFQ
One time A, B, C and/or D Check task Contact Saab AB with a RFQ
Permanent check escalation Contact Saab AB with a RFQ
Hourly rate for hours exceeding stated limits Contact Saab AB with a RFQ
2.2 Electrical load analysis
Saab provides a service for electrical load analysis. This service includes detailed voltage and
current load information for the entire electrical system of the aircraft. The analysis is based on
the standard aircraft configuration and updated with applicable options and modifications imple-
mented on the specific individual aircraft. During the years of operation, several modifications
and SB´s may have been incorporated, affecting the electrical loads on the aircraft.
The service may be of special interest due to authority requirement or when declaring status dur-
ing transfer of aircraft to a new operator.
Electrical load analysis
Initial analysis Contact Saab AB with a RFQ
Revision/update Contact Saab AB with a RFQ
Saab Standard Terms (No.72LLS2049) apply. This document and the information contained herein is the property
of Saab AB and must not be used, disclosed or altered without Saab AB prior written consent.SAAB REGIONAL AIRCRAFT • SUPPORT SERVICES 2019 PAGE 5
2.3 DFDR analysis and animation
Saab can provide operators with DFDR read-out, parameter checks and analysis. These services
can be provided on case by case basis or on regular basis as a subscription. We can also provide
3D animations for investigations/training purposes based on operators´ request.
DFDR Analysis And Animation
Read-out (incl. first 3 man-hours) 1.000 USD
Parameter check (MRBR task) (incl. first 2 man-hours) 700 USD
Read-out & Parameter check (incl. first 5 man-hours) 1.500 USD
3D animation (incl. first 1 man-hours) 500 USD
Handling charge if DFDR sent via Linkoping (incl. first 2 man-hours) 700 USD
2.4 Engineering technical order (ETO)
Saab provides a service for providing Engineering Technical Orders ETO.
Engineering technical order (ETO)
Engineering technical order (ETO) Contact Saab AB with a RFQ
2.5 MDC analysis Saab 2000
The MDC in the Saab 2000 stores a lot of information e.g. maintenance messages, LRU fault
history, engine trend data, etc. Based on the stored data that has been logged during operation
we can provide MDC analysis and recommend proactive maintenance actions in order to avoid
delays and cancellations. We can also provide engine trend analysis based on the MDC data.
This service can be provided as a single analysis or as a subscription contract on a regular basis
e.g. weekly or monthly analysis.
MDC Analysis
Single analysis (incl. first 1 man-hours) 800 USD
Monthly subscription Contact Saab AB with a RFQ
2.6 Certification service
As the TC holder for Saab 340 and Saab 2000 and as an EASA approved Part 21 Design Organi-
sation, Saab can support customers/owners with type acceptance applications for Saab 340 and
Saab 2000 in countries where the aircraft is not previously certified.
Certification service
Certification services Contact Saab AB with a RFQ
Saab Standard Terms (No.72LLS2049) apply. This document and the information contained herein is the property
of Saab AB and must not be used, disclosed or altered without Saab AB prior written consent.PAGE 6 SAAB REGIONAL AIRCRAFT • SUPPORT SERVICES 2019
2.7 Routine occurrences related to engineering statement
These occurrences will be treated as single events and invoiced per statement.
Saab will require a purchase order before release of statement in each specific event.
Engineering statement request, routine
Fixed cost. Routine (incl. first 6 man-hours) 2.200 USD
Hourly rate for exceeding 6 hours 200 USD
2.8 Engineering service - other
Saab can provide many other Engineering services at the operator’s request such as Manual
updates, corrosion prevention instructions and more services.
Engineering service, other
Fixed cost. Routine (incl. first 1 man-hour) 800 USD
Hourly rate for exceeding 1 hours 200 USD
2.9 Routine occurrences related to engineering statement
Revisions/amendments to statements required due to insufficient and/or additional information
from provider will be invoiced per actual man-hour spent.
Saab will require a purchase order before initiating a statement in each specific event.
Routine revision of statement
Minimum charge 1.200 USD
Hourly rate for exceeding 6 hours 200 USD
3 Troubleshooting and on-site support
Saab is pleased to provide troubleshooting and On-Site support services at the request of op-
erators.
3.1 Troubleshooting services
Our service engineering team brings together more than 240 years of experience on the Saab
340 and more than 180 years on the Saab 2000. We have extensive knowledge in troubleshoot-
ing and in most cases we will determine the cause very quickly which means that the aircraft can
be returned to service with minimum delay.
A purchase order (PO) will be required for technical questions or technical advice requiring more
than one (1) hour.
Together with the PO, the operator should send in a detailed description. The description needs
to state the aircraft serial number, type of fault and a detailed description of the failure. The
description should also state, in chronological order, what actions have been carried out so far
(including part number and serial number of replaced parts). It should also include all available
data such as pilot report, DFDR data, MDC data, etc.
Saab Standard Terms (No.72LLS2049) apply. This document and the information contained herein is the property
of Saab AB and must not be used, disclosed or altered without Saab AB prior written consent.SAAB REGIONAL AIRCRAFT • SUPPORT SERVICES 2019 PAGE 7
Please note that our ability to support customers with troubleshooting assistance outside of
normal office hours is limited. Normal office hours in Sweden are 07:30-16:30 (GMT+1 or GMT+2
when daylight saving time applies).
Normal office hours in U.S.A. are 08:00-17:00 (EST, GMT-4 or GMT-5 when daylight saving time
applies).
Troubleshooting services support
Troubleshooting services (fault isolation etc). Includes first 1 man-hour 800 USD
Hourle rate for hours exceeding 1 hour 200 USD
3.2 Engineering on-site support
Saab can provide experienced service engineers/technicians to give on-site technical support,
including technical advisory assistance for resolving technical questions and problems pertain-
ing to maintenance and operation, etc.
On-site support services
On-Site Support (SB installation, other services and Contact Saab AB with a RFQ
where more sub-stantial assistance is required)
4 Purchase order and invoicing techniques
To facilitate rapid response to an event, engineering work will begin with receipt of the
description and if applicable a completed structural damage report that includes a field for
the purchase order number. In applicable cases, a deposit payment will be required before
any work commences. Incomplete damage reports will lead to delayed handling and pos-
sibly additional cost. To ensure effective record keeping, an emailed copy of the PO will be
required prior to release of the statement.
A general administration and handling cost is normally added to the above prices.
Once a valid Purchase Order has been received, Saab will issue an Order Acknowledgment with
reference to any applicable conditions within. All services are provided in accordance with the
terms and conditions set forth in the latest revision of SAAB Standard Customer Support Terms,
No. 72LLS2049, previously furnished or furnished on request.
Any and all obligations of Saab AB (publ), Saab herein shall at all times be subject to applicable
laws and export regulations and Saab AB (publ), Support and Services shall not be liable if any
authorization of any government is delayed, denied, revoked, restricted or not renewed.
Saab Standard Terms (No.72LLS2049) apply. This document and the information contained herein is the property
of Saab AB and must not be used, disclosed or altered without Saab AB prior written consent.You can rely on Saab’s
thinking edge to deliver
innovative, effective products
and solutions that enhance
your capabilities and deliver
smarter outcomes.
This document and the information contained herein is the property of Saab AB
and must not be used, disclosed or altered without Saab AB’s prior written consent.
Saab Regional Aircraft
SE-581 88 Linköping
Sweden
Email: XXX.XXX@saabgroup.com
Tel: +46 XXX XX XX XX
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