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Sustainability report 2021
CONTENTS Contents
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
01 INTRODUCTION 3 04 CORPORATE GOVERNANCE 24 07 KOMPLETT TOLERANCE 48
04 CORPORATE GOVERNANCE A message from our Chief Executive Officer 4 Governance 26 Our People 49
Sustainability performance at a glance 6 Business conduct 28 Health, safety and employee wellbeing 52
05 KOMPLETT CIRCULAR About this report 7 Customer privacy and product safety 29 Learning and development 55
Supply chain engagement 30 Strategic principle: digital inclusion 56
Plans and aims for 2022 58
06 KOMPLETT ENVIRONMENT
02 ABOUT KOMPLETT 8
Vision, mission, and values 10 05 KOMPLETT CIRCULAR 32
07 KOMPLETT TOLERANCE
Our growth journey 11 Waste management 34 08 APPENDIX 59
Our 2025 business strategy 12 Material use 37 Our numbers and stats 60
08 APPENDIX Organizational structure 64
Economic value generation and distribution 13 Circular innovation and development 38
Board of Directors 15 Plans and aims for 2022 39 GRI Index 65
Executive management team 16
06 KOMPLETT ENVIRONMENT 40
03 SUSTAINABILITY AT KOMPLETT 17 Our carbon footprint 42
Our sustainability pillars 19 Environmental impact 44
Materiality and stakeholder dialogue 21 Plans and aims for 2022 46
Materiality assessment 22
Our value chain and key sustainability impacts 23
2 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
01 INTRODUCTION
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
08 APPENDIX
3 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS A message from
01 INTRODUCTION our CEO
A message from our CEO
Sustainability performance
at a glance
This year has brought many developments and much exciting news
for Komplett Group. The two biggest highlights include the listing on
About the report
the Oslo Stock Exchange and the acquisition of Ironstone Holding in
June. Ensuring that sustainability is part of everything we do is one
02 ABOUT KOMPLETT
of the pillars of Komplett’s business strategy, and in 2021 we started
implementing the actions of our sustainability plan. Entering 2022,
03 SUSTAINABILITY AT KOMPLETT we continue to make improvements when it comes to incorporating
sustainability into our daily operations.
04 CORPORATE GOVERNANCE
05 KOMPLETT CIRCULAR
In 2021, we celebrated our 25th anniversary. us to reduce our carbon footprint and to in-
As I write this, I am proud of the journey we’ve crease the transparency of our supply chain.
06 KOMPLETT ENVIRONMENT been on since Komplett was established as
an e-commerce business on the Norwegian There are several sustainability challenges
market in 1996. There have been many trans- facing the electronic retail industry, with the
07 KOMPLETT TOLERANCE
formational shifts in the market and prefe- sourcing and disposal of minerals, used in
rences of consumers since then. Komplett electronic components and computer pro-
08 APPENDIX has continually adapted and matured with ducts, being the most crucial. Therefore,
the times, leading the way in the development our sustainability pillar, “Komplett Circular”,
of online retailing of electronic products in aims to minimize the environmental impact
the Nordic market. In more recent years, we of mineral use by increasing our commitment
have intensified our sustainability commit- to the recycling and reuse of electronic
ment to ensure that business growth does components. In 2021, we launched the pro-
not compromise the wellbeing of society duct subscription service FLEX to facilitate
and the environment. Last year we identified the resale of products in the secondhand
sustainability as one of the key pillars of our market after use. FLEX represents a solid
2025 business strategy. Following Komplett’s circular economy imitative supporting our
listing in 2021, this work has become even sustainability agenda making it easier for
4 KOMPLETT SUSTAINABILITY REPORT 2021 more important with higher expectations of consumers to dispose of their products re-CONTENTS
01 INTRODUCTION Overall, I am happy to see the many right steps taken by
A message from our CEO our companies in 2021; while I also recognize that we are
Sustainability performance only at the start of our sustainability journey, with much
at a glance
About the report
work still ahead.
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
sponsibly. Since the initiative’s introduction Again in 2021, the Covid-19 pandemic led to will require much time and effort from many
in May 2021, sales from FLEX have increased component shortages and supply chain con- areas of the organization. However, I am
04 CORPORATE GOVERNANCE
to 10 percent of our revenue from the B2C straints as well as posing challenges to pro- confident in my competent and hardworking
segment in Komplett Norway and Sweden. viding a safe work environment for our team, and I anticipate that we all will gain
05 KOMPLETT CIRCULAR We are very satisfied with this development, employees. Taking care of our employees is valuable insight into our supply chain through
and it motivates us to work hard to reach our a key focus area of our sustainability strategy, this process.
goal of growing FLEX to 50 percent of our and in 2021 we launched several intiatives
06 KOMPLETT ENVIRONMENT revenue in the coming years. to improve employee motivation and well- Overall, I am happy to see the many right
being. One in particular, is the Employee steps taken by our companies in 2021; while
Our business strategy also includes an am- Board, which was established to secure I also recognize that we are only at the start
07 KOMPLETT TOLERANCE
bitious plan to reduce greenhouse gas (GHG) input from employees and improve commu- of our sustainability journey with much work
emissions from our operations. Notably, our nication with management. I am very still ahead. I would like to extend my thanks
08 APPENDIX goal of offering zero-emission deliveries by encouraged with the outcomes of these in- to our team of motivated employees for their
2026 requires us to adapt our business to itiatives, which is noticeable by the improved dedication and efforts so far. In 2022, I look
new solutions. Throughout 2021, I learned results from our employee surveys this year. forward to increasing our internal efforts as
how challenging it can be to implement these well as cooperating more closely with our
strategies and see significant improvements. Further, we are laying the foundations of suppliers and customers to lead the way in
We continually strive to gain a better over- ensuring decent work in our supply chain. making the electronic retail business more
view of our carbon footprint, and to identify With the implementation of the Transparen- sustainable.
reduction measures. The Komplett team is cy Act in Norway this coming July, we will
LARS OLAV OLAUSSEN
ready to consolidate its commitment to the enhance our work with supplier due diligen-
CEO
reduction of GHG emissions, and I am certain ce to ensure compliance with these new
that we can refine our efforts to meet our standards. Having learned more about what
5 KOMPLETT SUSTAINABILITY REPORT 2021 goals in the coming year. this entails, I acknowledge that this workCONTENTS Komplett’s Sustainability Diversity
01 INTRODUCTION performance at a glance
A message from our CEO 25%
Sustainability performance
at a glance
Women
About the report
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
755 2.13% 4539 tonnes
CO2e
05 KOMPLETT CIRCULAR Total number Return GHG
of employees rate emissions
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
75%
3,6 11
Share of sales from
08 APPENDIX circular services: Men
million 10% billion 38 years
Number from B2C segment Revenue
of orders in Komplett Norway Average age
and Sweden
6 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS About the report
01 INTRODUCTION
A message from our CEO
Sustainability performance
at a glance
About the report
In this annual sustainability report, we disclose updated information on
02 ABOUT KOMPLETT the sustainability efforts Komplett Group has undertaken throughout
2021. We present to you a comprehensive summary of our activities and
03 SUSTAINABILITY AT KOMPLETT our approach to the sustainable development of Komplett as a business.
04 CORPORATE GOVERNANCE
The report covers activities within our wholly- due to improved data quality. Our reports As part of the development of this report,
05 KOMPLETT CIRCULAR owned subsidiaries in Norway and Sweden. are part of our sustainability journey. As we we have also used for inspiration the indica-
The content is structured around Komplett’s develop and learn, our data collection proces- tors from the Sustainability Accounting Stan-
three sustainability pillars: Komplett Circular; ses become more structured, and our data dards Board and the World Economic Forum’s
06 KOMPLETT ENVIRONMENT Komplett Tolerance and Komplett Environ- more precise. We always strive in Komplett indicators for sustainability reporting. In
ment. This is in addition to material topics Group, to present the most complete num- addition, we strive to follow the Euronext
identified through our stakeholder dialogue bers and information on sustainability. guidance on Empowering Sustainable Growth Any questions relating to this
07 KOMPLETT TOLERANCE
and materiality assessment. (ESG) reporting as launched in January 2020. report, or the sustainability
REPORTING FRAMEWORK work carried out by Komplett
08 APPENDIX Data gathered from different parts of the The report is prepared in accordance with This report follows the same framework as Group, can be directed to:
organization is the foundation for this report. the Global Reporting Initiative (GRI) Stan- the previous sustainability report for 2020,
Although much emphasis has been placed dards: Core option. The GRI index at the end published in March 2021. Komplett Group Kristin Hovland,
on ensuring that the data is complete and of this report provides an overview of reports on our sustainability work and en- Head of Communications
correct, some of the information may be disclosures according to the GRI Standards, gagement annually, to provide insight and
kristin.hovland@komplett.com
subject to some uncertainty. In the course including references to where in the report transparency to our stakeholders and so-
of the data collection for this year’s report, information related to each of the disclosu- ciety at large.
some of the 2020 data has been corrected res can be found.
7 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
02 ABOUT KOMPLETT
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
08 APPENDIX
8 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS About Komplett
01 INTRODUCTION
Swedish omnichannel retailer, Leading Norwegian pure play online
with physical footprint. retailer, with attractive positions in
02 ABOUT KOMPLETT SE/DK, capitalizing on NO set-up.
Lean and cost-effective set-up.
Strong position particulary amongst
03 SUSTAINABILITY AT KOMPLETT Strong position particulary amongs Gamers, Tech enthusiasts, Quality
Gamers, Tech enthusiasts, Quality of life conscience customers.
of life conscience customers.
04 CORPORATE GOVERNANCE
Komplett Group is a leading online Komplett Group comprises four brands
05 KOMPLETT CIRCULAR electronics company in Scandi- • Webhallen: Swedish omnichannel
navia offering one of the market’s retailer with 20 physical stores.
06 KOMPLETT ENVIRONMENT
broadest selections of consumer Strong position among gamers,
tech enthusiasts, and quality-of-life
22%
electronics and business soluti-
ons. Our business solutions include
conscience customers. 36%
07 KOMPLETT TOLERANCE • Itegra: Distribution business with
sales to public and private enter- a number of A-brands and attractive
prises, large and small, as well as partners, expanding into Sweden.
08 APPENDIX
to wholesalers and retailers. • Komplett Bedrift: Norway’s largest
14%
online B2B player for small and
medium-sized enterprises and
We operate within three reporting segments,
small office/home office, expanding
into Sweden. 28%
corresponding to our three different custo-
mer types. These are: business to consumers • Komplett: Leading Norwegian pure
(B2C); business to business (B2B); and re- play online retailer, based in Norway
sellers (distribution). We serve our customers with attractive positions in Sweden
through our eight web shops, in addition to and Denmark. Strong position among
eighteen retail stores in Sweden. The Group gamers, tech enthusiasts and
operates out of the head office in Sandefjord, quality-of-life conscience customers. Norway's largest B2B online Distribution business with number
Norway, supported by offices in Oslo, Stock- Komplett Services is responsible player in SME/SOHO segment. of A-brands and attractive partner.
holm, and Göteborg. for the largest share of our revenue. Expanding into Sweden. Expanding into Sweden.
9 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Vision, mission values
01 INTRODUCTION
02 ABOUT KOMPLETT
Vision, mission, and values
Our growth journey
Our 2025 business strategy Vision Mission Values
Economic value generation
and distribution
Board of Directors
Executive management team
To be “the obvious choice”. This expresses To develop complete solutions Our values are fundamental to our corporate
how Komplett Group would like to be percei- that make life simpler. culture. Our values tell us how to work, how
03 SUSTAINABILITY AT KOMPLETT ved and where we are heading. Our vision to treat each other, and (not least) how we
provides guidance and energy. Each and are perceived by the world around us.
04 CORPORATE GOVERNANCE every day, we strive to be “the obvious
choice” for customers, suppliers and PRECISION. Keep our promises, meet deadlines,
05 KOMPLETT CIRCULAR employees, and for the community keep up, be clear and accurate. Have respect
around us. for and confidence in each other.
06 KOMPLETT ENVIRONMENT
SIMPLICITY. Think smart, find simple solutions.
Make life easier for our customers and ourselves.
07 KOMPLETT TOLERANCE
ENTHUSIASM. Get involved and wish each other
08 APPENDIX
well. Create enthusiasm and gain pleasure from
our work.
10 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Our growth journey
01 INTRODUCTION
02 ABOUT KOMPLETT
Vision, mission, and values
Our growth journey
Our 2025 business strategy
Economic value generation
and distribution
Board of Directors 2021 was an exciting year for Kom-
plett, culminating with the listing
Executive management team
on the Oslo Stock Exchange in
June. The listing was an important
03 SUSTAINABILITY AT KOMPLETT
step for our continuous growth.
04 CORPORATE GOVERNANCE
Komplett was previously wholly-owned for sustainability report, however our aim is to es. The various web stores allow customers
05 KOMPLETT CIRCULAR ten years by Canica, one of the largest fully integrate Ironstone insight into our to choose their own components using the
privately-owned investment companies in sustainability records in 2022. online Komplett PC builder.
Norway. Canica is still the largest investor
06 KOMPLETT ENVIRONMENT
with 59.9% ownership alongside several ot- PRODUCTS AND CUSTOMERS At the end of 2021, the web stores had a total Another important milestone
her shareholders. Our product range comprises more than base of 3,658,831 orders. The group sales for Komplett Group this past
07 KOMPLETT TOLERANCE 35,000 items including the latest computer surpassed 11 billion NOK, to end-users bu-
Another important milestone for Komplett components, PCs, household electronics, sinesses, schools, public enterprises, and year, was the aquesition of
Group this past year was the aquesition of and other computer-related products. We wholesalers across Scandinavia. This was
08 APPENDIX Ironstone Holding AS also in June. The cloud feature the main brands, carry the latest an increase of 11.9% compared to 2020. The Ironstone Holding AS
technology and IT services offered by Iron- products and make it easy for our customers company positions itself as the direct link
stone fits strategically well with Komplett's to compare prices and models. between manufacturers and customers,
extensive customer base, and we are very providing efficient operations and highly
excited to welcome Ironstone and their twen- Every year we assemble close to 40,000 PCs; competitive prices. In 2021, we served a total
ty employees to the Komplett family. Data each model is tailored to customer specifi- of 1.6 million customers in Scandinavia.
11 KOMPLETT SUSTAINABILITY REPORT 2021 from Ironstone has not been included in this cations and provides the latest technologi-CONTENTS Our 2025 business
01 INTRODUCTION strategy
1. Superior cost 2. Accelerate growth
02 ABOUT KOMPLETT position with M&A
Vision, mission, and values
Our growth journey
Our 2025 business strategy
Economic value generation
Since 2018, Komplett Group has experienced significant growth, Komplett
and distribution
Board of Directors
gaining market share across all our brands. Our 2025 business stra-
tegy is intended to facilitate future growth and establish Komplett as 2025
a leading electronics retailer for the whole Nordic region. We aim to
Executive management team strengthen our core, expand with our customers into new services, 5. Next-gen SC and 3. Sustainability
and significantly shape the development of the Nordic B2C market. tech as growth in everything
03 SUSTAINABILITY AT KOMPLETT enabler we do
04 CORPORATE GOVERNANCE With the current climate and environmental the principle of Enjoyable Product Lifecycles.
challenges, we experience increased awa- Emphasis has been placed on developing
05 KOMPLETT CIRCULAR
reness and expectations from our customers the areas within sustainability that we beli- 4. Brand improvement
and other stakeholders regarding circular- eve will have the most impact on our business
and innovation
economy-oriented offerings and the redu- and on our stakeholders. We aim to develop
06 KOMPLETT ENVIRONMENT ction of our climate footprint. In line with our new circular business concepts and provide
values, we have high ambitions for growing green outbound logistics. These new ser-
our business responsibly and considering vices and solutions will help us engage with
07 KOMPLETT TOLERANCE both the environmental and the social as- new customers who share our desire to live
pects of our operations. and consume more responsibly, thus posi-
tioning us to reach our goals of increasing
08 APPENDIX Our 2025 business strategy is built on five our market share in the different Nordic co-
strategic pillars; one of these is to promote untries. Our 2025 business strategy is built on five
sustainability in everything we do. In 2020, strategic pillars; one of these is to promote
after analyzing our operations and potenti- More information on our business strategy
al for growth over the next three years, we for 2025 can be found in our Annual Report. sustainability in everything we do.
defineda new sustainability plan based on
12 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Economic value generation KOMPLETT GROUP 2021
01 INTRODUCTION and distribution ECONOMIC CONTRIBUTION
Purchased goods and services 9,581 million NOK
Profit (ex. tax) 300 million NOK
02 ABOUT KOMPLETT Operating costs 453 million NOK
Vision, mission, and values Salary (and other compensation) to employees 511 million NOK
Our growth journey ENVIRONMENTAL TAXES
Our 2025 business strategy Water and sewage 93,000 NOK
Since 2018, Komplett Group has experienced significant growth, gai-
Economic value generation Electricity fee 5 million NOK
and distribution ning market share across all our brands. Our 2025 business strategy is
intended to facilitate future growth and establish Komplett as a leading TOTAL TAX AND PAYMENTS TO GOVERNMENT
Board of Directors
electronics retailer for the whole Nordic region. We aim to strengthen NORWAY
Executive management team our core, expand with our customers into new services, and significa- Corporate tax 48 million NOK
ntly shape the development of the Nordic B2C market.
MVA 567.7 million NOK
03 SUSTAINABILITY AT KOMPLETT
Employee withholding tax 74 million NOK
04 CORPORATE GOVERNANCE Komplett Group’s growth and success have we report the various tax categories paid Employer tax 34.6 million NOK
positive economic ripple effects beyond our country-by-country with the aim of indicating SWEDEN
own business. Through our business activi- our scale of activity and the contributions
05 KOMPLETT CIRCULAR ties, Komplett stimulates economic growth we make through taxation in each jurisdicti- MVA 302.2 million SEK
by creating employment, increasing govern- on. It is fundamental for us to live up to our MVA (Denmark) 90.3 million SEK
06 KOMPLETT ENVIRONMENT mental revenue and distributing capital to obligation to comply with tax legislation and
Employee withholding tax 4.1 million SEK
shareholders. It is important for Komplett to adhere to good tax practices.
to be open and transparent about our finan- Employer tax 3.6 million SEK
07 KOMPLETT TOLERANCE cial activities, expenses, and government Disclosures on the creation and distribution
COMMUNITY INVESTMENT
payments. of economic value, presented in the table
below, provide a basic indication of how Kom- Sponsor funds 45,000 NOK
08 APPENDIX Taxes are a key mechanism by which orga- plett contributed to value creation for sta-
FINANCIAL INVESTMENT CONTRIBUTION
nizations contribute to the economies of the keholders in 2021.
countries in which they operate, i.e. Norway Investments (Capex) 56 million NOK
and Sweden for Komplett Group. This year, Dividends to owners 2.9 NOK per share
13 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS
01 INTRODUCTION Every year, employees of Komplett
Group can apply for funds that are
02 ABOUT KOMPLETT to be distributed to good causes
Vision, mission, and values
within local culture and sports.
Our growth journey
Our 2025 business strategy
Economic value generation In 2021, Komplett paid a total of 616 million NOK and 392
and distribution million SEK in taxes to the Norwegian and Swedish govern-
Board of Directors ments. Employer tax amounted to approximately 34.6 mil-
lion NOK and 3.6 million SEK. Environmental taxes relating
Executive management team to the use of water, sewage and electricity paid to the Nor-
wegian government totaled 5.9 million NOK. Our profit after
03 SUSTAINABILITY AT KOMPLETT taxes was 300 million NOK.
Property, plant and equipment investments in 2021 totaled
04 CORPORATE GOVERNANCE 56 million NOK and included investments in IT and supply
chain projects. Dividends of 2.9 NOK per share were paid by
Komplett Group to its shareholders in 2021. The complete
05 KOMPLETT CIRCULAR details of our financial information can be found in our
Annual Report.
06 KOMPLETT ENVIRONMENT
As a visible actor in the local community – especially in Sande
fjord, where Komplett was established over 25 years ago – we
07 KOMPLETT TOLERANCE want to contribute to a healthy and thriving community
through community investments. In the period between
08 APPENDIX 2010 and 2021, Komplett donated 746,000 NOK to charitable
causes through our sponsor fund “Sponsoratet”. Every year,
employees of Komplett Group can apply for funds that are
to be distributed to good causes within local culture and
sports, and that will not be given to individuals. The funds
will be used for activities that create enthusiasm and support
14 KOMPLETT SUSTAINABILITY REPORT 2021 the community. The distribution of these funds also takes
place annually.CONTENTS Board of directors
01 INTRODUCTION
02 ABOUT KOMPLETT
Vision, mission, and values
Our growth journey
Our 2025 business strategy
Economic value generation Nils Kloumann Selte Jennifer Geun Koss Lars Bjørn Thoresen Jo Olav Lunder
and distribution Chair Board Member Board Member Board Member
Board of Directors Nils Kloumann Selte has held the position of Jennifer Geun Koss has been a board member Lars Bjørn Thoresen has been a board member Jo Olav Lunder has been a board member
Executive management team chair of the board since 2014. He is the Chief since 2020. She currently holds the role of since 2019. He has years of directorial experien- since 2018. He has more than 25 years of broad
Executive Officer of Canica AS, where he Founding Partner at investment fund Spring- ce, from serving as chair and board member directorial and executive experience, from
previously served as Chief Financial Officer. bank Collective. She is the founder of the retail of various private and public companies, and multiple private and public companies within
03 SUSTAINABILITY AT KOMPLETT Selte also serves as a board member for agency BRIKA. Koss holds various other board is also the CEO of the investment company telecommunications, IT services, business
Orkla ASA and Arcus ASA. positions. LT Invest. solutions, and e-commerce.
04 CORPORATE GOVERNANCE
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
Sarah Willand Carl Erik Hagen Nora Elin Eldås Anders Odden
Board Member Deputy Board Member Employee Representative Employee Representative
08 APPENDIX
Sarah Willand has been a board member since Carl Erik Hagen has held the positions of board Nora Elin Eldås joined the Group in 2016, as a Anders Odden joined the Group in 2007,
2021. She is currently Organization and member and deputy board member since 2013. salesperson at Webhallen AB in Täby, Sweden, as Nordic Product Manager for PC Components,
Communications Director at TV2, and holds He currently works in the financial investment and has been a board member since 2021. Eldås and has been a board member since 2018.
various board positions at companies such arm of Canica International, and is an active currently holds the position of Store Manager He currently holds the position of Sales
as RiksTV AS and Norges Televisjon AS. board member for Canica, through several at Webhallen AB Fridhemsplan in Stockholm. Director at Komplett Group.
board positions within the Canica Group.
15 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Executive
01 INTRODUCTION management
02 ABOUT KOMPLETT team
Vision, mission, and values
Our growth journey
Our 2025 business strategy
Economic value generation
and distribution
Board of Directors
Executive management team
03 SUSTAINABILITY AT KOMPLETT Lars Olav Olaussen Krister A. Pedersen Trine-Lise Jensen Kristin Hovland Kristin Hodal Torgersen
Chief Executive Officer Chief Financial Chief Information Officer Head of Communications HR Director (Interim)
Officer and Chief Operating Officer and Adivsor to the CEO
04 CORPORATE GOVERNANCE
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
08 APPENDIX Kjetil Wisløff Jon Martin Klafstad Jan Erik Svendsen Henri Mikael Blomqvist
Category and Director B2C (Interim) Director B2B & Integra Managing Director Webhallen
Buying Director (Interim)
16 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
AT KOMPLETT
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
08 APPENDIX
17 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Sustainability
01 INTRODUCTION at Komplett
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
05 KOMPLETT CIRCULAR
As Komplett continues to grow and develop,
06 KOMPLETT ENVIRONMENT we strive to ensure that our business is aligned
with safeguarding both the environment and
07 KOMPLETT TOLERANCE the people impacted by our operations. To
lead the way in making the electronic retail
business more sustainable, we must adapt our
08 APPENDIX
operations to comply with new regulations and
new expectations from our customers.
Ensuring that sustainability is part of everything we do is
one of the pillars of Komplett’s business strategy, and 2021
was the year we started implementing the actions of our
sustainability plan. Our initiatives are gradually becoming
integrated into our everyday business operations, as we aim
to have a positive impact on the communities around us.
We seek to contribute to creating a more just and green
society for all. By adapting and improving the footprint
of our operations today, we will ensure that Komplett as a
business thrives in the future.
18 KOMPLETT SUSTAINABILITY REPORT 2021Our
CONTENTS sustainability
01 INTRODUCTION pillars Komplett Circular Komplett Tolerance Komplett Environment
02 ABOUT KOMPLETT
Komplett Circular is our path for developing Komplett Group is committed to creating The Komplett Environment principle aims to
new and circular business concepts, focusing and upholding a healthy workspace where our guide us toward decreasing the environmental
03 SUSTAINABILITY AT KOMPLETT on recycling, durability and reusability. employees feel included and valued. Another impact of our operations. This commitment is
Our sustainability pillars
What A special emphasis is put on minerals and
important part of our tolerance strategy is the
work to better document and demand decent
focused on reducing GHG emissions associated
with the transportation of our products. We
Materiality and stakeholder it is materials used in electronics that have
significant environmental footprints. We aim to
work standards among our suppliers. Further,
a focus area within the tolerance path is to
intend to offer zero-emission deliveries to
all customers by 2026.
dialogue develop methods for salvaging these resources promote digital inclusion in all parts of society.
so that they can be reincorporated into the
Materiality assessment lifecycle of electronic products.
Our value chain and key
sustainability impacts • Strive to increase the durability and reusability • Foster an inclusive work environment by • Map, document, and limit our emissions
of everything we sell. developing and caring for our employees. through several environmental programs
• Ensure that products purchased from Komplett • Promote digital inclusion in all areas we and ISO certifications.
04 CORPORATE GOVERNANCE
What we will consist of more recycled materials.
• Create solutions for customers to easily choose
are present.
• Develop a complete overview of our value
• Cooperate with suppliers to find
transportation solutions with a reduced
will do
repairment or reuse electronic devices. chain – tending to people and resources climate footprint.
05 KOMPLETT CIRCULAR at all levels. • Guide our customers towards more
• Establish longer warranties, upgrade solutions,
and further enhance our buy-backs and leasing environmentally conscious products.
options.
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
Invest in developing new services to promote Initiate mechanism for measuring and managing Continue to map and monitor our GHG emissions
increased recycling and reuse of products. the level of employee satisfaction and wellbeing closely. Cooperate with our suppliers to find
In addition, improve management of these at all levels of our operation. the most effective and environmentally friendly
08 APPENDIX
What it initiatives by implementing tools and systems
for easy handling. Implement procedures to improve transparency
transportation solutions. Prioritize suppliers
committed to reducing GHG emissions, and
will take
in our value chain, in addition to securing coope- push our existing partners towards this goal.
Strengthen our service- and circularity-oriented ration with suppliers on this issue.
business models and promote the importance In case of no CO2 reduction, offsetting emissions
of circularity to our customers and suppliers. Promote digital inclusion by creating awareness would cost 0.7-1.7 million NOK.
on this important topic, enter partnerships, and
arrange fundraisers together with suppliers and Promote sustainable products in our inventory.
customers.
19 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Sustainable Development Goals
01 INTRODUCTION In the course of the development of our sustainability plan The following highlighted goals are those that are most re-
in 2020, we identified five of the seventeen sustainable levant for our operations and where we have a significant SDG 5
development goals (SDGs) Komplett contributes to solving, social or environmental impact, both in our own organiza- GENDER EQUALITY
02 ABOUT KOMPLETT and with which Komplett has had challenges. The SDGs are tion and throughout our value chain. In 2022, we will strive
important guidelines that highlight the challenges that face to further develop our work with the SDGs by prioritizing key
03 SUSTAINABILITY AT KOMPLETT society but also promote solutions going into the future. SDG sub-goals and linking them to our targets and actions. As we operate within what is seen as a typically male-
dominated sphere, with our main activities being
Our sustainability pillars warehouse-related, SDG 5 is a priority for Komplett
Materiality and stakeholder Group. To meet the challenges that may arise from
dialogue this imbalance, we work wholeheartedly to secure
equality at all levels of our business. Our priorities are
Materiality assessment to recruit and retain female employees as well as
Our value chain and key ensuring that all our people are treated fairly, both
sustainability impacts in opportunities and remuneration, and that they
SDG 12 SDG 8 SDG 10 feel secure and protected from discrimination and
RESPONSIBLE CONSUMPTION DECENT WORK AND REDUCED harassment.
04 CORPORATE GOVERNANCE AND PRODUCTION ECONOMIC GROWTH INEQUALITIES
05 KOMPLETT CIRCULAR
In our work with SDG 12, and the essence of Komplett To consolidate and communicate our commitment to
Circular, we strive to contribute to increased reuse, secure decent work conditions and the safeguarding
06 KOMPLETT ENVIRONMENT
repair and sustainable handling of electronic produ- of fundamental workers’ and human rights, both in
cts. Electronic waste is a massive international chal- our organization and throughout our value chain, we
07 KOMPLETT TOLERANCE lenge, which Komplett must contribute to minimizing. emphasize SDGs 8 and 10. A priority is to improve SDG 13
Many electronic components are highly dependent our systems for performing due diligence assess- CLIMATE ACTION
on minerals that are scarce, and that will be increa- ments, to control the impacts of our business through
08 APPENDIX singly required. This is another reason we must work our suppliers, especially those relying on labor in
with our partners to develop solutions to increase regions with a high risk of human and labor rights We consider it crucial to focus on SDG 13, as our
the recycling and recovery of these scarce minerals. breaches. Through this work, we can contribute to operations contribute to GHG emissions, largely from
Komplett acknowledges that there are many chal- reducing both regional and global inequality and push the transportation of goods. It is therefore important
lenges connected to the production of electronics, for better work and economic conditions for all work- for us to map our current climate footprint and initi-
and we strive to secure responsible consumption ers impacted by our value chain. ate measures that reduce our emissions in the coming
and production of all our products to reduce our years.
material footprint.
20 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Materiality and Our stakeholder's
main concerns
01 INTRODUCTION stakeholder dialogue High profitability, taking
a leadership role within
Information on sustainability
issues, transparent ESG
the market, sustainability, reporting on risks and
02 ABOUT KOMPLETT ambitious goals and opportunities, financial
execution strategies. gains with a focus on social
and environmental impact.
03 SUSTAINABILITY AT KOMPLETT
Our sustainability pillars
Materiality and stakeholder Visible sustainability Customer service
dialogue projects, “Walk the Other and “no hassle”
Talk” initiatives, Majority investors deliveries, high-quality
Materiality assessment competence develop- owner products with long
Our value chain and key As part of the development of our sustainability strategy in ment, tolerance, and lifetime, convenient
2020, we performed a materiality assessment, identifying developing working return solutions,
sustainability impacts
the most important topics for Komplett and our stakeholders. environment. Employees B2C customers efficient packaging.
In 2021, we have further mapped where our material topics Our
04 CORPORATE GOVERNANCE are most pressing to gain insight into our broader impact.
Komplett is a company that is in continuous development; stakeholders
in addition to navigating an increased landscape of regula-
05 KOMPLETT CIRCULAR tory ESG requirements, we see the need to annually assess, Transparent value Product lifetime,
both our main priorities within sustainability and their im- chain, local value Community B2B customers return and upgrade
pact. In 2022, our materiality assessment will be revisited creation, local job solutions, responsible
06 KOMPLETT ENVIRONMENT creation. disposal, responsible
and updated to reflect the changes in the markets we ope-
rate, the concerns of our stakeholders, and our impact on supply chain, recycled
Government metals and plastics.
07 KOMPLETT TOLERANCE both social and environmental conditions. (The Norwegian Suppliers
Environment Agency)
Open and honest dialogues with our stakeholders – through
08 APPENDIX day-to-day interactions, customer surveys, employee sur-
veys, social media inquiries, and critical feedback from in- Product safety, report Partnership to strengthen
vestors –lay the foundation for insight into our prioritized on e-waste, comply common sustainability
areas of sustainability. As part of our materiality assessment with ESG regulations. goals.
in 2020, we also conducted interviews with several members
from each stakeholder group. Going forward, we plan to
expand our work towards important stakeholders and to
develop a plan for a structured annual stakeholder dialogue.
21 KOMPLETT SUSTAINABILITY REPORT 2021 The table to the right summarizes their main concerns.CONTENTS Materiality
01 INTRODUCTION assessment
02 ABOUT KOMPLETT
Very
1. Circular business concepts
03 SUSTAINABILITY AT KOMPLETT important
10 1 2. Sustainable packaging
Our sustainability pillars
2 3. Innovative solutions with partners
Materiality and stakeholder
dialogue 4. Circular value chain
Materiality assessment 3 5. Zero emissions logistics
Our value chain and key 6. Responsible supply chain
sustainability impacts 7. Competence development
5 4
8. Inclusive workplace
Material for key
04 CORPORATE GOVERNANCE stakeholders
6
9. Climate impact
11
12 9 10. Digital inclusion
05 KOMPLETT CIRCULAR 7
11. Sustainable products
13
06 KOMPLETT ENVIRONMENT 12. Renewable energy
13. Business ethics
07 KOMPLETT TOLERANCE 15 8 14. Employee health
14
Important 15. Community engagemnet
08 APPENDIX
Material for Komplett
Important Very important
22 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS
Our value chain and key
01 INTRODUCTION sustainability impacts
Producer Sourcing Warehouse Sales Packaging Logistics Customer End of line
02 ABOUT KOMPLETT
1. Circular business concepts
03 SUSTAINABILITY AT KOMPLETT 2. Sustainable packaging
Our sustainability pillars 3. Innovative solutions with partners
Materiality and stakeholder 4. Circular value chain
dialogue
5. Zero emissions logistics
Materiality assessment
Our value chain and key 6. Responsible supply chain
sustainability impacts 7. Competence development
8. Inclusive workplace
04 CORPORATE GOVERNANCE
9. Climate impact
05 KOMPLETT CIRCULAR 10. Digital inclusion
11. Sustainable products
06 KOMPLETT ENVIRONMENT
12. Renewable energy
07 KOMPLETT TOLERANCE 13. Business ethics
14. Employee health
08 APPENDIX Community engagemnet
15.
IMPACT:
Significant Impact
Komplett Circular Komplett Tolerance Komplett Environment Impact
23 KOMPLETT SUSTAINABILITY REPORT 2021
We will contribute to We will take care of people We will reduce our
a circular economy at all levels of our value chain emissionsCONTENTS
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT 04 CORPORATE
07 KOMPLETT TOLERANCE
08 APPENDIX
GOVERNANCE
24 KOMPLETT SUSTAINABILITY REPORT 2021CONTENTS Corporate
01 INTRODUCTION governance
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
05 KOMPLETT CIRCULAR
06 KOMPLETT ENVIRONMENT
07 KOMPLETT TOLERANCE
08 APPENDIX The way our companies are governed is vital
for value creation and achieving sustainable
profitability. Komplett Group relies on stable and
efficient organizational structures, routines, and
management mechanisms to ensure the good
functioning and progress of our companies.
To secure good corporate governance, we have adopted a
set of governance documents setting out principles for how
our business should be conducted. All shareholders and
employees are responsible for following Komplett Group’s
regulations and ethical principles. We strive to ensure good
and healthy business practices, reliable financial reporting,
and an environment of compliance with applicable legisla-
25 KOMPLETT SUSTAINABILITY REPORT 2021 tion and regulations.CONTENTS Governance
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
The CEO is responsible for the company’s business development, as
04 CORPORATE GOVERNANCE well as leading and coordinating day-to-day operations in accordance
with the instructions and decisions of the Board of Directors (BoD).
Governance
Business conduct
The BoD decides, at its meetings, on the dence principles. Independence shall RISK MANAGEMENT GROUP POLICIES
Customer privacy
company strategy and it reviews progress. ensure that all decisions are made on an Risk management is part of the annual ste- Several group policies are available on the
and product safety
Once the strategy is decided, the CEO and unbiased and neutral basis. ering wheel for Komplett Group. The purpose company’s intranet sites, including guidelines
Supply Chain Engagement the group management are responsible for is to identify and document the most impor- for delegation of authorities, the employee
its implementation. All divisions in Komplett • Equal treatment. A fundamental objective tant risk areas that can potentially threaten handbook (including country-specific ver-
Group are represented in the group mana- for good corporate governance is equal the business, its goals and its objectives. sions), ethical and harassment guidelines,
05 KOMPLETT CIRCULAR gement, and all divisions have their own lo- treatment and equal rights for all the The risk assessments are conducted on both the General Data Protection Regulation
cal management. company's shareholders. group level and per segment, including risk (GDPR) policy, guidelines for remuneration
06 KOMPLETT ENVIRONMENT exposures for all business units. Key risk of executives, and more.
When honoring the company’s corporate • Control and management. Sound control areas identified and the associated miti
governance policy, the BoD and executive and corporate governance mechanisms gating actions are reported and discussed In addition, each department and subsidiary
07 KOMPLETT TOLERANCE management shall contribute to achieving shall contribute to predictability and re- annually with the BoD. within the group has established relevant
the following core objectives. duce the level of risk for the company's management systems and processes accor
shareholders, stakeholders, and other The main areas identified in the 2021 risk ding to local legislation and practice.
08 APPENDIX • Transparency. Communication with the interest groups. assessment for Komplett Group were: the
company’s shareholders, stakeholders potential shortage in product availability dri- Komplett Group operates within well-known
and other interest groups shall be based The development and improvement of the ven by the global shortage of electronic standards for quality and environmental
on transparency and openness on issues company’s corporate governance principles components and microchips; lower growth management, and we are certified according
relevant to the evaluation of the develop- are ongoing. In the coming year, we will re-vi- in consumer markets as a post-effect of to ISO 9001 and ISO 14001.
ment and position of the company. sit the management system established Covid-19; increased competition; and cyber
through our strategy process in 2020 to en- security. Mitigating actions for each of the
• Independence. The relationship between sure that all members of our executive ma- identified risks are monitored on a regular
the BoD, executive management, and nagement team are held responsible for basis, and the risk assessment will be revi-
26 KOMPLETT SUSTAINABILITY REPORT 2021 shareholders shall be based on indepen- securing progress. ewed in 2022.CONTENTS Business conduct
01 INTRODUCTION
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE It is crucial for our Group to comply with and promote ethical Importantly, the updated code of conduct states clearer stan- employee ethical guidelines, and any violations of these can
business conduct across our organization. We must take dards and expectations on activities affecting the natural lead to termination of employment. Development of new
Governance
precautions and active steps to make sure that no operati- environment, including GHG emissions, land use and waste manuals and training programs for anti-corruption is plan-
Business conduct ons connected to our business are entangled in fraud or management. The improved code of conduct will also put ned for 2022. Further, plans to update our anti-trust and
corruption. To achieve this, we must also follow up and ma- more emphasis on expectations for business integrity and anti-corruption manual have been established.
Customer privacy
nage our supply chains and ensure compliance with our code anti-corruption measures as well as the importance of ma-
and product safety
of conduct which covers human rights, workers’ rights, the naging and monitoring suppliers. Employees are encouraged to report any possible violations
Supply Chain Engagement environment, and corruption. Komplett’s code of conduct of laws and regulations, or possible violations of Komplett’s
covers regulations and requirements for the following: An important aspect of the renewal of our code of conduct corporate social responsibility policy, in accordance with
is to integrate standards and obligations for our companies established whistle-blower routines. Violations can be re-
05 KOMPLETT CIRCULAR • Upholding local and national requirements and their suppliers to comply with the expectations and ported anonymously, and alerts are protected from retalia-
• Decent labor conditions regulations of the Transparency Act which will come into tion. In 2021 there were no reported cases of breaches of
06 KOMPLETT ENVIRONMENT • No use of forced and/or child labor force in Norway in July 2022. In addition to our code of con- business conduct or corruption.
• Freedom of association and collective bargaining duct, employees and suppliers can find information and
• Corruption guidance about our standards and procedures for ethical ANTI-COMPETITIVE BEHAVIOR
07 KOMPLETT TOLERANCE • Protection against discrimination, business conduct in our manual for ethical principles and In 2020, Komplett developed a manual with guidelines on
and personal integrity guidelines for communication available on our intranet. anti-competitive behaviour. This manual started rolling out
• Wages and working hours During their onboarding, new employees are presented with throughout the organisation in 2021, and relevant personnel
08 APPENDIX Komplett’s standards for business conduct. will receive training on the topic. The work will continue in
• Health and safety standards
2022. Komplett has not had any confirmed or reported cases
• Management systems
ANTI-CORRUPTION or legal action for anti-competitive behaviour, anti-trust or
Komplett is committed to complying with anti-corruption monopoly practices in 2021.
In 2021 we started the work of reviewing and updating our laws and regulations and to conducting our business acti-
code of conduct to match our increased sustainability stan- vities openly and transparently, thus supporting efforts to
dards and commitment to environmental protection as well fight corruption worldwide. Corruption undermines legiti-
as new regulations concerning due diligence and transpa- mate business activities, distorts competition, jeopardizes
rency. The update will be finalized and approved by our BoD reputations, and exposes companies and individuals to
27 KOMPLETT SUSTAINABILITY REPORT 2021 in 2022. great risk. We include guidance on anti-corruption in ourCONTENTS Customer privacy
01 INTRODUCTION and product safety
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT PRIVACY AND DATA PROTECTION
Komplett is committed to protecting the privacy rights of
our employees and of everyone with whom we do business,
04 CORPORATE GOVERNANCE especially our customers. Personal data is only used for
appropriate purposes, and processed in accordance with
Governance
binding rules set forth by the EU’s GDPR that came into
Business conduct effect in 2018.
Customer privacy
Our management team takes very seriously the risks
and product safety
connected to data security. Most of our IT operations are
Supply Chain Engagement outsourced, meaning that external suppliers manage our
computer systems. Strict requirements established through
data processor agreements are in place for all suppliers with 131,641 customers accepted the collection of customer and regulations before being launched on our websites and
05 KOMPLETT CIRCULAR specific instructions to follow up on, and regularly report information for secondary purposes. Furthermore, 7% of stores. Continuous improvement of processes, and constant
on, safety risks. Komplett conducts random sampling, audits active accounts consented to cookies. The use of marketing competence development are high on our agenda in order
06 KOMPLETT ENVIRONMENT reports, and if necessary, orders safety tests from external cookies was approved by 78,595 visitors, and 78,677 appro- to meet customer, regulatory and internal quality require-
independent suppliers. ved personalized cookies. ments.
07 KOMPLETT TOLERANCE An e-commerce platform has been developed with instruc Regarding newsletter subscriptions, Komplett Bedrift’s blog Komplett had no non-compliance incidents concerning the
tions for how developers should assess privacy, and the need currently has 5,000 subscribers registered, while 61% of health and safety impacts of products in 2021. During the
for the storage of personal data, when developing new sys- active accounts have signed up for the Komplett Club. Every year, we reclaimed two products from our private label due
08 APPENDIX tems. A contingency plan has been prepared which is to be one who receives an email regarding a blog or newsletter to incidents reported by customers where the products had
used in the event of serious incidents. Further, a separate has signed up voluntarily. Through personalized “My Pages” malfunctioned. Both incidents were connected to overhe-
routine is in place in the event of a breach of personal data on all our online stores, customers can change their prefe- ating and the products were collected for testing. The inci-
security. In 2021 we had no substantiated complaints con- rences at any time. dents were handled according to our procedures for produ-
cerning breach of customer privacy, or loss of data. ct quality and safety. The examination concluded that the
PRODUCT SAFETY incidents were caused by defects in the individual product.
Information is collected via Google Analytics for online visi- Every day we work hard to meet our customer's needs. This Therefore, the products were not removed from our product
tors; presently, it is not possible to opt out of this. However, includes product quality and product mix as well as service lines. However, we take these incidents seriously and follow
other cookies and tracking pixels, e.g. for Facebook and and support. All our products undergo health and safety them up very carefully.
28 KOMPLETT SUSTAINABILITY REPORT 2021 personalization, must be accepted by the visitor. In 2021, evaluations, and are required to comply with all relevant lawsCONTENTS Supply Chain
01 INTRODUCTION Engagement
02 ABOUT KOMPLETT
03 SUSTAINABILITY AT KOMPLETT
04 CORPORATE GOVERNANCE
Governance
Business conduct
Customer privacy
and product safety
Supply Chain Engagement Our operations depend on several suppliers,
and our value chain consists of both national
Number of suppliers Top 10 suppliers based
05 KOMPLETT CIRCULAR and international producers. Improving our
per category* on revenue
value chain mapping is essential to ensure
06 KOMPLETT ENVIRONMENT sustainable practices and decent work con- 2021 2020 1. Samsung
ditions among all our suppliers. Gaming 186 83 2. Apple
07 KOMPLETT TOLERANCE White goods & Home 166 114 3. Asus
Hand held accessories 129 121 4. Iiglo
Through continuous dialogue, we cooperate with both ma-
08 APPENDIX Components 77 86 5. Lenovo
terial and product providers and delivery services to ensure
that business conduct, quality, and health, safety and en- Brown goods 74 61 6. Corsair
vironment (HSE) standards are upheld.
Peripherals 65 78 7. HP
PC 17 30 8. Philips
In 2021, Komplett Group worked with over 570 suppliers.
Based on revenue, the most popular product categories in 9. Sony
2021 were computer components, handheld accessories, *Suppliers present 10. Logitech
and PCs. Gaming is a category that is important for us and in multiple categories
our customers; sales have expanded in other categories,
29 KOMPLETT SUSTAINABILITY REPORT 2021 such as peripherals, brown goods, and white goods & home.PRIVATE LABEL
CONTENTS Our private label lines and products continue to grow in po-
pularity among our customers. Currently, we offer carefully
selected private label products under the brand names Svive,
01 INTRODUCTION Iiglo, Intono, Khameleon, Komplett PC, 3241, and Protech,
which is a sub-brand of 3241. These products are sourced
through our trusted sourcing partners F&H, CBK and Calisto.
02 ABOUT KOMPLETT
Strict procedures and routines are in place for sourcing from
03 SUSTAINABILITY AT KOMPLETT our partners, in the selection of products and to ensure
product quality. Komplett has initiated a project to further
monitor sourcing partners by performing audits on comp-
04 CORPORATE GOVERNANCE liance to standards and requirements established in our
code of conduct and in the EU’s Registration, Evaluation,
Governance
Authorization, and Restriction of Chemicals regulations.
Business conduct This compliance project is at a starting phase and will be
strengthened in the coming year with the implementation
Customer privacy
of the management system, 4human TQM. This new system
and product safety
provides us with a platform for managing our suppliers and
Supply Chain Engagement ensuring that we uphold routines to discover and manage siness practices. All purchases must follow our suppliers’ Complying with the standards put forth in the new law is of
potential breaches. code of conduct and vendor agreement, and we require our great importance to our business. The organization is cur-
partners, our suppliers, and their sub-suppliers to comply rently preparing for increased human rights due diligence
05 KOMPLETT CIRCULAR Our product line consists of 1790 products within gaming, with these standards. Upon our request, our partners or from our suppliers. New systems for audits and visits to
office and accessories, HiFi, high-performance laptops and suppliers must provide documentation on their compliance factories must be established and implemented during the
06 KOMPLETT ENVIRONMENT custom-build PCs. In 2021, we introduced 234 new products, with our code of conduct and their implementation of our first half of 2022 to fulfill our due diligence and transparency
while 9 products were removed from our product portfolio. standards. If breaches are discovered, the supplier must obligations. To secure the necessary progress, we will en-
Most of our private label products are sourced from China. take immediate action or the purchase agreement will be gage external consultants to assist in the establishment of
07 KOMPLETT TOLERANCE One supplier also produces at a factory in Poland. terminated. new procedures.
Improving the efficiency of the transportation and packaging As mentioned above, we are in the process of adopting an The new regulation requires considerable work for our
08 APPENDIX of our private label products is a high priority, as we aim for updated code of conduct that was developed in 2021. This management team and our organization at large; however,
the private label lines to be highly sustainable. For example, new code of conduct will establish higher requirements for we consider it a necessary contribution to ensuring that
we strive to reduce plastic packaging and consolidate our our suppliers and our own companies to conduct due dili- human and labor rights are respected and upheld in our
transport to reduce emissions, and our suppliers are also in gence analysis and report on risks and violations in the sup- entire value chain. Performing this exercise in a structured
the process of implementing new procedures to calculate ply chain. manner provides us with an opportunity to improve the risk
and reduce transport emissions. analysis of our supply chain.
With the enforcement of the newly established Transparency
OUR JOURNEY TO SECURING TRANSPARENCY Act in Norway, we continue to focus our efforts on increas-
We cooperate with partners, suppliers, and other businesses ing transparency and overview at all stages of our value chain
30 KOMPLETT SUSTAINABILITY REPORT 2021 that maintain a high ethical standard and pursue good bu- to safeguard the people who are impacted by our business.You can also read
