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New slet ter
Summer
July 2021
Welcome to our
Summer 2021 Helping Pathways To your enquiry is managed in the
best possible way. By calling
Become More Efficient Pathways in advance to secure an
Newsletter. Pathways strives to give residents
the best customer service possible.
appointment in the office or in your
home also allows Pathways staff to
To ensure that all customer manage their time more effectively.
enquiries are responded to
We are aware of the difficult To advise that the Jubilee Office,
efficiently and in a timely manner,
has not been operational on a
times we are all experiencing we ask that when you have an
Wednesday, for the last few weeks
enquiry, you telephone or email
through the COVID-19 outbreak. due to a fault with the Broadband.
Pathways staff. All urgent enquiries
Once this has
will be responded to
been rectified,
At Pathways we want to within 24 hours or on
we will inform
the same day. Any
ensure that our residents residents
routine enquiries will
appropriately as
are continually supported be responded to within
to when the office
10 working days.
through these challenging will be open again.
We appreciate that as Covid-19
times, by providing direct or The various ways that you can
restrictions have been removed, you
contact Pathways, are listed below
indirect support to ensure may prefer to speak to a Pathways
for your reference.
staff member face to face. To
that our residents are safe • T
elephone: 0208 579 7411, 9am
advise, Pathways staff will still be
and well. Having regular applying the Covid-19 guidance – 5pm, Monday to Friday
where applicable to help keep staff • T
elephone: 0208 935 5614, 5pm
communications through the
and residents safe. – 9:00am next day (Emergency
Pathways newsletter is one calls only)
If you would prefer to speak to a staff
way of achieving this. member face to face in the office, 33 • Email: info@yourpathways.org.uk
Dean Court, Ealing, W13 9YU, we ask • Website: www.yourpathways.org.uk
In this edition, we have
that you contact the office in advance
included a variety of topics and clarify the reason for wanting In this issue
and advice that may help you to meet. It could be that the staff
member is able to resolve the query • Helping Pathways to be-
and we hope that you find this for you at the first point of contact. come more efficient
information useful. More importantly, your query may be
best responded to by a third-party • Covid 19 update
agency. The Housing Officer will be
• Is Your Water Safe?
able to assess your needs and direct
you to the best agency to help with • Allotment Plots –
your enquiry. The Secret Gardens
We want to make sure that
• Social funding 2021-22
Building Professional Relationships
With RESPECT
Pathways staff and had to write to the residents Referring A Friend Or Family
contractors are available separately about their Member For Housing At Pathways
to help improve your living unacceptable behaviour.
conditions, keep you safe in Please be aware that
your home and resolve day Pathways will not tolerate
to day issues as effectively any form of unacceptable
as possible. Both staff and behaviour and will implement
our contractors are trained safeguard measures to ensure
on customer services and that our staff and contractors
how to respect not only the resident’s home, are continually protected while carrying out
but also the resident. Our overall aim is to their day to day duties.
improve customer services and the customers If, however, you experience any unacceptable
overall experience of Pathways services. behaviours from any of our contractors or
We ask that our residents apply the same staff during their duties, we encourage you to Do you have a friend or family member that in resolving the issues as quickly as possible.
respect to our Contractors and Staff who are contact Pathways, where we will address the may be interested in living at one of our Sometimes this can be a bit difficult with a busy
there to represent Pathways. Unfortunately, issue as a matter of urgency. properties? Pathways offer a variety of homes schedule our staff may be going through on
there has been a couple of incidents, where this in various locations across London but also a day-to-day basis. If there is any assistance
has not been the case and Pathways has in Kent. We appreciate all applications that is needed when completing an online housing
sent through to us. Please visit our website via application, we advise that you ask a friend or a
www.yourpathways.org.uk/Housing for more family member to help you. Or alternatively, you
information on how to apply. Please note that can visit the following sites which offer courses
we only accept online applications for housing, in developing computer and technology skills:
which can be completed by visiting our website.
• A
GE UK www.ageuk.org.uk/information-
Here at Pathways, we are working hard to advice/work-learning/technology-internet/
As you will have heard in the news, the We have had several sunny spells over the past
Government has lifted its Covid-19 restrictions few months, and now with Covid-19 restrictions improve our communication and support for
• L
IFELINE24: https://www.lifeline24.co.uk/
from 19 July 2021. While we at Pathways lifted, we know how tempting it is to meet with residents. With different requests and repair
adult-learning/
respect the Government decision to lift the friends and family, to celebrate get-togethers, issues that come forward we want to strive
Covid-19 restrictions, we have also seen an birthdays, etc that have not been possible over
Communal Areas – Need To Be Safe ensure that doors are shut
increase in Covid-19 cases and there is still a the last 12 months.
As Well As Your Home when entering and
new variant to contend with. For this reason,
We want our residents to feel that they can bring leaving the building.
Pathways staff will continue to abide by certain The health and safety of our residents is
their family and friends together and enjoy some Furthermore,
restrictions, i.e., wear a facemask when visiting important to us. Whilst we understand that
quality time together. However, in doing so we we advise that
properties. We ask that our residents do the ventilation is important, we have
also ask that you be mindful and respectful and you do not leave
same when visiting the office or when staff visit received several complaints where the communal
your home. We will continue to apply social considerate of your neighbours. residents in some of our schemes windows open. In
distancing rules, at least for the next 4 – 6 have left the communal doors or leaving the doors
weeks and then reassess our position. For windows open during the day and and windows open,
more information and updates on COVID-19 night. increases the safety
please visit www.gov.uk/coronavirus We want to advise all residents and security risk within your
who share communal areas to building; for you and the other residents.
2 Pathways Summer Newsletter July 2021 3
Is Your Water Safe? A Guide For Allotment Plots – The Secret Gardens
Pathways Residents On Water Safety
Pathways are owners to two allotment sites From Saturday, 7 August 2021, members of
Legionella bacteria is commonly found in water. The heads quarterly or sooner if required. within the Ealing borough, Northfield and the community are invited to our volunteer
bacteria tend to multiply where temperatures are Residents can do it themselves or if they are Haslemere allotments. Both allotment sites mornings held on the first Saturday of
between 20-45°C and nutrients are available. The elderly or infirm a cleaner or have been a great part of Pathways and each month. We meet at 10am - just go to
bacteria are dormant below 20°C responsible person would need Ealing boroughs history and is managed by a the double gates halfway down the site on
and do not survive above 60°C. to do it. committee of plot holders named the Ealing Northfield Avenue. Maintenance tasks for the
The risk of Legionella is Dean Allotment Society (Northfield Allotment) communal areas include mowing, pruning
Below are the instructions to and the Haslemere Allotment Association. and hedge trimming - there will be a task for
particularly low in properties descale your shower heads
Both committees were greatly affected by the everyone, whether you like digging or prefer
with combi boilers, as the provided by our external
pandemic where events had to be cancelled light duties. It is a great opportunity to get
system keeps the water moving surveyor:
and the allotments were closed for a period. together with people who are passionate about
– giving the bacteria little
We have spoken to the chairmen of the gardening, and you will get some exercise in
chance to develop. the fresh air.
1. Remove the shower head from the pipe. Northfield allotment, Penny Wark, to find out
However, homes with open water tanks (usually more on their experience with dealing with
2. T
ake apart the shower head and remove all
older buildings) have a substantially higher risk of the impact of the pandemic and how residents
detachable parts including the filter screen. We say thank you with a mid-morning break
Legionella, as the water is more likely to be left to coped with the new rules and restrictions that for tea and cake, and a BBQ lunch at 1pm, all
stagnate. 3. P
lace the parts into the sink and soak them in have been in place. free. Just make sure
a mixture of baking soda, white vinegar, and
Pathways Housing carries out Legionella Risk Penny has written you are wearing
hot water.
Assessments every 2 years and monthly checks in in her own words sturdy shoes, and
Schemes-communal areas. 4. Use an old toothbrush to remove any stubborn discussing how we will provide tools
built-up residue. residents have been and gloves. We are
Additionally, as a part of our commitment to
5. R
inse off the parts and refill the sink with a able to use the a friendly bunch,
residents, when we install a boiler and carry out
allotments to help them and everyone is
the gas safety checks and annual boiler servicing, mixture of dish detergent and hot water. Soak
through the pandemic welcome.
we check the water temperature and when the parts for 10 minutes.
and the positive We are also looking
residents report that their temperature is not 6. E
mpty the sink again and boil a kettle of water benefits it has had forward to the
consistent, we send our repairs team to verify and to pour over the now cleaned parts to remove on residents and the
Northfield allotments Ealing Dean return of our popular
rectify the issue if necessary. the last of the cleaning agent – being careful communities physical Halloween Pumpkin
Although we do the inspections above, stagnant not to scald yourself. and mental health: Trail on Saturday October 30. There will be
water favours Legionella growth. Regular 7. D
ab dry with paper towel and then leave in the “People often say that going through the gates more volunteering opportunities as the event
cleanings are the key in preventing the serious open to dry completely before reattaching to into Northfields Allotments is like entering a approaches - it is a lot of work getting all
limescale build-up. To reduce the risk, it is the the shower pipe. secret garden. You leave behind the busy life those witches, ghosts and ghouls in place, and
resident’s responsibility to descale the shower of West Ealing and find yourself in a place we really appreciate the support local people
of calm, where the focus is on growth and have given us over the years.”
This is a reminder This means, that you accept full responsibility conserving nature. London’s oldest allotments For more information, including joining the
to residents for the ongoing maintenance, repairs, or are a source of wonder. waiting list for a plot, go to www.ealingdean.
that you were replacement of these items. This may include So, it’s with great pleasure that, after 16 co.uk or www.yourpathways.org.uk/
contacted in a fridge, freezer washing machine, electrical months of Covid restrictions, we’re welcoming allotments-in-ealing/
August 2016, oven, etc. This does not include items in volunteers back to the allotment site. If you
to advise that any white goods and electrical communal areas, such as shared meeting rooms would like to join our site maintenance team,
appliances in your home at the time of you taking or communal laundries. Please be aware that we’d love to see you.
up a Licence with Pathways, were ‘gifted’ from Pathways will not replace or repair any white
Pathways to you. goods item(s).
4 Pathways Summer Newsletter July 2021 5
Pathways believes in Resident Social Fund – It’s Time To Overall
Resident Welfare Fund Schemes
supporting residents Spend!!!! amount (£)
In our previous newsletter, we informed Dovedale Cottages 660
within their homes to
residents of Pathways ‘Resident Welfare’ fund Pathways has
help them improve Esther Doe Lodge 390
(RWF). The RWF is a fund to support residents to allocated an annual
their overall quality
pay for any urgent or unexpected expenses. This financial amount Josiah Forster 120
of life. Did you know
may include the purchase of essential household for each scheme to Jubilee Trust 930
that you may qualify
for the governments items or services to help residents improve their use to deliver social Pilgrims Lodge 210
(DFG) Disability Facilities overall quality of life, safety, and wellbeing. If activities.
Abraham Dawes 360
Grant, which is a means you would like to know more information about The funds are to be Woolwich Parochial 240
tested grant that allows people to stay in their the RWF, please spent before 31 March
homes for longer and live safer, healthier and refer to our Church Road 180
2022.The social fund
more independent lives. website which has The Retreat, Odessa road 240
allows residents to come together, plan and
There are aids and adaptations that Pathways more information agree resident activities in your area e.g., days King George V 360
can provide as well, like additional handrails, etc. and an online out and Christmas lunches. Dean Court 1680
If you would like to know if you qualify for the application form in which you can apply. If you
If you have any ideas on how to use the fund Bowman Court 420
DFG or require minor adaptations to your home do not have access to the website, please contact
to allow you to live more independently, then Pathways and a staff member can advise you differently and in a way that will encourage Taylor Court 540
please contact Pathways and we can provide you further on how to make an application. interaction between Pathway’s residents, Tawny Close 960
with advice and or refer your to an occupational please contact us on 020 8579 7411 or Castlebar park (Victoria Homes) 120
therapist, via your Local Authority. alternatively, email us at info@yourpathways.
Castlebar Park (Wheeler Homes) 180
org.uk. Please see the table below for the social
fund amount for your area. The amount is set at Vaughan Court 240
£30 per flat. Passingham House 60
You Said, We Did! - Emergency Pull Norwood Road 120
Cord Services they still required some form of emergency Wren Avenue 60
During the last STAR Customer Satisfaction alarm service were referred to Careline, or
survey, over 60% of residents stated that they their Local Authority for assistance.
did not require the traditional Pull Cord service Due to an oversight, it was identified that while
implemented in their home. Residents stated Fire Safety Tips For Your Home
Pathways disconnected the BT Telephone
that they were being charged for a service they While Pathways is doing The Fire Safety Brigade
lines connected to the Pull Cords, the control
did not require. everything possible to keep offers a lot of fire safety
centre in the communal blocks were
their residents safe in their tips for residents living
still live. This means that if a resident
homes by carrying out regular in a purpose-built block
accidentally pulled the ‘Emergency Pull
fire risk assessments, and and or a bungalow type
Cord’, after 31 March 2021, it triggered of
implementing fire safety accommodation. Please
a continuous beeping sound. We would
remedial works, we ask take the time to check out
like to apologise to residents if this has
that residents continue to their website using the
Figure 1 E
mergency pull cord traditional system to a more
happened in your block. We are working
be diligent and keep the following link:
personalised alarm service with S.E.A. electrical company to resolve.
communal shared areas Fire safety in the home
If you feel that you may require additional (london-fire.gov.uk)
free from any combustible
Following a full resident consultation process assistance and would benefit from having
materials and personal items, goods.
between January and March 2021, Pathways a personal alarm service, please contact
withdrew the ‘Emergency Pull Cord’ services Pathways directly and we can help assist you
that currently exists. Residents that stated with a referral to your Local Authority.
6 Pathways Summer Newsletter July 2021 7
About Pathways How Well Do You Know Your Flowers – Summer Quiz
Contact us:
Pathways Trust Office
33 Dean Court
Bowmans Close
Ealing
London. W13 9YU
Tel: 020 8579 7411
www.yourpathways.org.uk
Figure 2: Pilgrims Scheme communal garden maintained by the residents
1. A tropical flower named Strelitzia is also known as which kind
of bird?
2. Which flower can change its colour from blue to pink by adding
acid into the soil?
3. W
hich famous French artist painted a series of paintings of
water lilies?
4. Saffron is extracted from which flower?
Answers:
and Pretty Maids all in a row 5. From which movie does the song Edelweiss come from?
ilver Bells and Cockle Shells
10. S
9. True 6. The Chelsea Flower Show is held in England every year in what
8. Carnations month?
7. In Holland which bulb was once worth more than gold?
7. Tulip
6. May
5. The Sound of Music 8. Which flowers were once known as Gillyflowers?
4. Crocus flowers
3. Claude Monet 9. True or false, Gnomes are banned at the Chelsea Flower Show?
10. M
ary, Mary quite contrary how does your garden grow. What
2. Hydrangea
1. Bird of Paradise
did Mary grow in her garden in the nursery rhyme?
Emergency Out of
Hours Service
If you have an emergency ‘Out call our ‘Out of Hours’ repairs
of Hours’ repair that cannot wait number after 5.00pm and at
until the next working day, please weekends on 0208 935 5614.
8
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