A colourful year Annual Review 2017-2018 - Borough Care
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A colourful year Annual Review 2017-2018
Welcome
from the CEO and Chair of the Board
We are pleased to share with you our Annual homes. Our dedicated Activity Lifestyle Facilitators future residents, and to meet the aspirations that Even as the largest, not-for-profit provider of care
Review for 2017/2018, which features some of the are testament to that. In the last 12 months for we all have for our future care, we must continue homes in Stockport, we know we need to increase
highlights and challenges from this year, as well as example, they have organised events, trips and to be innovative in our thinking, embracing new our capacity further, to respond to the growing need.
looking forward at our ambitious plans for 2019 activities involving hundreds of our residents. approaches and technologies, to continuously We are currently working on a 20-bed extension
and beyond. These have included holidays to Blackpool, trips to improve our services and enrich the lives of our to Bruce Lodge and are working to develop private-
Knowsley Safari Park, tea dances, sensory walks, residents and their families. public sector partnerships, that will enable us to
As relatively new members of the team, we are Kung Fu squash and a visit from a Shetland Pony! create brand new homes and increase the space in
both very proud to have joined such a dedicated, We also pride ourselves on our flexible approach, You may already have seen the introduction of existing facilities.
caring and passionate organisation. With strong with individually-tailored packages of care and some new technologies to great effect. Person
foundations already in place, we now have a support, which recognise and reflect the desires and Centred Software is our online, mobile care These are certainly exciting times for Borough
shared plan to create an even brighter future interests of every individual, so they can continue to recording and monitoring system, which has Care and, supported by our amazing, hard-working
for Borough Care. live fulfilled and valuable lives. improved the accuracy and efficiency of our care team, we are ambitious and energised by the
records and most importantly, gives staff more opportunities that lie ahead. By developing homes fit
Our model of delivering truly personalised care, But we cannot stand still. These are challenging quality time to spend with their residents. Likewise, for the future, and increasing the range of services
reflected in our ‘Life in Colour’ brand, helps us to times, with increasing demand (by 2025, Stockport EMARS (electronic medication administration provided beyond our homes, our goal is to provide
continue to challenge people’s perceptions of what will be home to 66,500 over 65s and 11,000 over records) has automated the management of a financially sustainable organisation that offers
life in a care home is like. Many of our residents 85s; most of whom will be living with one or more medication and provides staff with up-to-the- everything people need to live and age well: to live
have led rich, exciting lives and this doesn’t come long-term health conditions) and reducing resources minute, personalised information, linking straight their lives in colour.
to a standstill when they move into one of our care and funding. To deliver care that is truly fit for our through to our pharmacy.
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Our Brand
At the end of 2017, we launched Our staff also have interesting
a new brand for Borough Care; stories and invaluable anecdotes
a brand that would support us to share. Each has their own
as we embrace new challenges motivation for a career in
and improve our services. Beyond care, and each enjoy their own
just a new logo, we took time to personal rewards. Their passion
research and evaluate perceptions and dedication is encouraged,
of Borough Care and of care celebrated and rewarded through
homes more widely, to help us valuable training, incentives and
develop a clear statement for our well-being initiatives.
company: Life in Colour.
At Borough Care, we celebrate
Our residents have led rich and people’s life stories, their unique
exciting lives and should be able personalities and colourful
to continue to do so. Some may characters. No two people are
still have dreams and ambitions the same, so there should be no
to fulfil; some may thrive whilst one care solution. Each person,
learning new skills; some may their history, and their aspirations
want to teach others about their are understood, recognised, and
past experiences; many will want respected and this is reflected in
to lead an active social life. So how they are cared for, every day,
why should all that come to a every week, every year.
standstill simply because they
live in a care home? We live Life in Colour.
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With 11 homes in the Borough of homes is being used. The install hydration stations in all
Our Homes
Stockport, we continue to invest empty atrium space at Bruce the communal areas of the home
heavily in refurbishments and Lodge has been transformed to encourage fluid intake and
renovations, whilst exploring into a bustling ‘Market Place’, prevent de-hydration.
opportunities for new buildings, to containing a 1950’s style café,
create the best possible homes for florist, post office, hat shop and Later this year we hope to also
our residents; each as individual reminiscence area. The purpose- break ground on a brand-new
as the people who live in them; built summerhouse at Bamford extension to Bruce Lodge;
and somewhere they can relax, Close has been converted to a investing £2.5 million to create
feel safe and ultimately, belong. lively pub, complete with bar a household-style, dementia-
tables, replica beer taps and friendly home for our residents,
We’ve seen real innovations even table football! Shepley was with 20 additional bedrooms
in the way the space in our also one of the first to install to in 2019.
CREATING MORE
IMPROVING DEMENTIA FRIENDLY UPGRADING
COMMUNAL AREAS HOMES BATHROOMS
UPGRADING HEATING
SYSTEMS 5.4 IMPROVED LAUNDRY
FACILITIES
million
REPLACING COOKERS, ACQUIRED LAND FOR
FRIDGES AND KITCHEN A NEW CARE HOME
EQUIPMENT IN STOCKPORT
REFURBISHING BEDROOMS
boroughcare.org.uk | Annual review 2017-2018 | p7
Our staff are what makes We make it a priority to invest We are highly committed to Staff recognition also plays a vital Stockport Star Awards –
Our Executive Borough Care such as great place in developing our people, as an nurturing home-grown talent role in retention and development. celebrating the very best home
Leadership Team to live and work. We couldn’t be important way to retain talented and our unique ‘Aspire’ training Our annual Employee Awards care and care home workers
prouder that they stay with us for and dedicated members of programmes, endorsed by Skills celebrate the hard work and
has seen the biggest years, developing their careers staff, which in turn means our for Care, helps us do that. ‘Aspire’ contribution of staff who make a
BEST CARE HOME WORKER:
Kuem OK Shinn
change this year and helping us provide the highly residents receive the very highest aims to develop Senior Carers real difference to the lives and
personalised care we’re standards of care. Training is into Deputy Managers and ‘Aspire well-being of our residents, and BEST CARE HOME:
with our new CEO dedicated to delivering. a mix of in-house delivery, as to Be’ focuses on giving carers the give us the opportunity to say Wellcroft
and HR Partner well as externally accredited skills and knowledge they need to thank you for all they do.
being recruited: 595 opportunities and nationally become Senior Carers.
70
THE NATIONAL CARE FORUM
Mark Ward
TOTAL NUMBER OF
EMPLOYEES
recognised apprenticeship
qualifications.
8 ‘ASPIRE’
GRADUATES
STAFF MEMBERS
ATTENDED OUR INAUGURAL
JULIE VERITIERO, MANAGER,
MARBURY HOUSE
Selected as ‘Rising Star’ - a future
Chief Executive Officer,
joined November 2017
159 34 ENROLLED
8 ‘ASPIRE TO BE’
LEARNING DAY
leader in the care industry.
TOTAL NUMBER OF
NEW EMPLOYEES
ON APPRENTICESHIP
QUALIFICATIONS
GRADUATES
233 EMPLOYEE
AWARDS NOMINATIONS
SOPHIE GARDNER
Our Area Lead, chosen as a
mentor; sharing her experience
6.66 ALMOST 6,000 WERE RECEIVED
and knowledge with Rising Stars
AVERAGE YEARS
OF SERVICE
HOURS OF TRAINING
DELIVERED
100 STAFF
MEMBERS ATTENDED THE
from other organisations.
EMPLOYEE AWARDS
Jayne Hennessey LONG SERVICE
Head of HR,
joined July 2018
AWARDS
Joy Shepherd, Lisa Martin 11 AWARD CATEGORIES
Bamford Close winner of Best
and Valerie Egan.
Care Home. The Best Team Award
was presented to Marbury’s
Our People
Housekeeping Team.
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Our Care
Every person is unique, so there should never be one care solution.
We pride ourselves on our flexible approach to caring for our
residents. We have over 20 years’ experience in supporting people
with dementia and understand the uniqueness of their needs and
those of their families.
Our fully-trained staff understand the importance of quality
relationships for the overall well-being and happiness of those
who choose to live with us, as well as their families. Our full-time
Activity Lifestyle Facilitators plan trips out, alongside exercise
sessions, music, dancing, crafts and much, much more, to make
sure all our residents are stimulated, moving and enjoying
themselves, in ways that suit their individual interests
and abilities.
APPROX. 940
PEOPLE ACCESSING
453
PEOPLE RECEIVED
OUR SERVICES INTERMEDIATE CARE
1,658 DAYS OF
NON-RESIDENTIAL CARE
93%
OCCUPANCY RATE
(DAY SERVICES) ACROSS ALL HOMES
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Innovation Borough Care Online
To deliver care that is truly fit for the 21st For example, we have installed a state of the A new website for Borough Care launched this In the coming years, we plan to introduce a greater
Century we need to be innovative and redefine the art spa bathroom at Cawood House. A highly Autumn. This reflects our Life in Colour philosophy level of online interactivity for our residents and for
concept of care homes, to meet the needs of our versatile bathing system designed for people and aims to give our current and potential customers their family members, enabling more up to date and
modern society. with reduced posture and mobility. It has an insight into life at Borough Care. Our ‘Latest effective communication, sharing stories, photos and
sensory treatment options, enabling residents News’ and social media platforms also contribute experiences. The development of an online relatives’
Technology is one of the ways we can do that, to benefit from massage, colour, music to keeping everyone up to date with day to day gateway will enable family members across the globe
and the clever use of data can help improve the and aromatherapy activities and our future plans. to better maintain contact with their loved ones.
care and support of residents, particularly those
living with dementia.
PERSON CENTRED SOFTWARE WAS
INTRODUCED IN 2018 – AN ELECTRONIC,
MOBILE CARE RECORDING AND
MONITORING SYSTEM.
ELECTRONIC MEDICATION
ADMINISTRATION RECORDS (EMARS)
INTRODUCED IN 2017/2018
But it’s not just about new technology - it’s about
promoting and encouraging creativity in care
and investigating new approaches to existing
ways of doing things, that can improve people’s
experience of living in a care home.
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Partnerships Day-to-Day
Good partnerships with both private and public organisations are vital to a richer and more sustainable future Partnership working happens across our homes on a • Professional singers for regular singalongs
for the care sector. The sheer scope of activities that are required to provide such an encompassing support daily basis. Close links with many groups in our local and entertainment;
service means that we’ve always embraced partnership working to succeed. This year we have reviewed areas provide lots of opportunities for our residents • Monthly community tea dances;
some of our existing partnerships, as well as developing new collaborations and connections that will help to contribute to society and remain valued members • Weekly sensory walks alongside colleagues
propel Borough Care into the future. of their communities. This includes: from Stockport Mental Health services at
• Visits from and to local churches; The Meadows;
• Mobile libraries; • Carers Support Groups in association
Sharing Best Practice Life Leisure • Health and well-being services, such as visits by with Signpost Stockport;
local nail technicians, hairdressers • Volunteering and running stalls at local
The National Care Forum brings together over Funded by Comic Relief and in partnership with Life and masseurs; events such as Gatley Festival and Bramhall
100 not-for-profit organisations in the care Leisure, we launched SMILE - Simple Movements • Inter-generational projects such as regular Tea Dance;
and support sector. As members, we regularly Improve Life Every day – our low impact, fitness ‘Mums and Tots’ sessions; • Scout group visits;
meet and share best practice with care homes programme for older people. Life Leisure worked • The Borough Care intergenerational choir, • A recent Pen Pal scheme, set up with
from across the UK and Europe, exploring new with staff at Silverdale and Bryn Haven to deliver in partnership with Educate Stockport; the Totally Local Company.
innovations and developing solutions for the the programme to groups of residents. This now runs • Pet Therapy; delivered by local animal services,
future of social care. twice a week, led by our care teams. such as Zoolab and Rob the Ranger;
We also work with local organisations and
businesses, such as the Northwest Fire & Rescue,
in our role as a Dementia Friends’ Champion to
deliver information sessions to their employees
so they can have a better understanding of
dementia and how it may affect a person.
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Financial Activity
and Distribution
of Funds
Income for the year rose to £13.5m
Staff Costs
Increased by
HOW EVERY £1 SPENT
11% WAS DISTRIBUTED:
1 Staff Costs – 63p
Invested
2 Food & Catering Costs – 10p
£700,000 3 Building-Energy and Maintenance – 6p
on refurbishments
4 Insurance, Fees, Administration – 6p
5 Depreciation – 5p
Spent an additional 6 Refurbishment – 5p
£106,000 7 Other Costs – 3p
on food and catering 8 Loan Interest etc. – 1p
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The Future
Our new Strategic Plan for 2018-2021 sets out our Some of these focus areas are about building on the
vision, goals and targets for the next 3 years. It is excellent work already underway:
ambitious and challenges the status quo, so that we • Aspire and Aspire to Be training programmes are
can move forward and embed real change that will helping us to talent spot and develop great carers
deliver better outcomes for our residents and staff. and leaders across the organisation.
• The latest technological advancements are
There are 5 key areas of focus: making our existing services more streamlined,
• Financial Stability – growing and diversifying improving accuracy and providing us with a rich
our services to deliver greater revenues, which source of data that can help identify what we’re
can be reinvested back into the business for doing well and where we can do better.
sustainable growth • Our recent partnership with Oomph! Wellness is
• Delivering Quality – setting our sights high: giving a boost to the work of our Activity Lifestyle
achieving consistency in the simple things and Facilitators; enabling a far broader range of trips
measuring and benchmarking ourselves to drive and days out for residents.
further improvements • A new catering partnership with Apetito, who are
• Innovation and Diversification – actively now providing delicious, nutritionally balanced
developing improvements to existing services; menus, with greater choice for residents.
investing in new, complementary services; and
leading on new technologies and systems However, we must strive for excellence in everything
• Creating Careers in Care – continuing to create we do. This will be reflected in the new partnerships
clear development pathways for our staff and we form to create homes fit for the future; in the new
prospective staff; identifying and nurturing the services we seek to develop that will provide older
best and brightest people; and embedding an people with the type of care services they want,
aspirational culture where and when they want them; and in the type of
• Shaping our Legacy – taking greater control people we recruit, retain and develop, so that we can
of our assets, building stronger, more powerful deliver outstanding services and have the drive and
partnerships and exploring opportunities within ambition to be better every day than the last.
and beyond Stockport
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