Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
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Engaging Tenants Workshop – BCNPHA RENT 2020
Seniors Supportive Housing Model
2
WHO’S IN THE ROOM? POLL
1. Have you taken a session or webinar with me before?
2. Are you a CEO/Executive in housing, a housing manager, a front-line support worker, other?
ABOUT WHOLE WAY HOUSE – VIDEO 1 min
At Whole Way House we provide community building programs and tenant support services to 133
vulnerable seniors and veterans in the Downtown Eastside. We believe that when a person feels loved,
cared for and is treated with dignity, they are able to thrive in their environment and connect in their
community. Our support services allow senior residents who are at-risk of homelessness to age well in
place in safe, secure and supportive housing.
WHOLE WAY HOUSE SOCIETY
WHO WHAT HOW
Whole Way House Society is a registered WWH secures units by partnering with the non
We provide tenant support services and community
Canadian charity based in the Downtown Eastside profit independent seniors housing provider in order
building programs for low income seniors in the
of Vancouver, BC founded in 2013 by siblings to provide support for tenants in need, thus
Downtown Eastside who are transitioning out of or
Jenny & Josh Konkin, who were managing their converting independent housing into supportive
are at risk of homelessness
grandparents SRO’s the Silver & Avalon Hotel and housing units gaining access for those in need.
saw the need to address extreme isolation and
loneliness amongst the marginalized.
Tenant support staff are on site 7 days per week to
Our team works with BCH to house seniors from
build trusting relationships, coordinate community
the Supportive Housing Registry waitlist into our
resources and provide compassionate care to
secured supportive housing units.
vulnerable tenants.
When seniors receive the support they need, they
are able to age well in place and enjoy successful
tenancy and a better quality of life. Those who
require higher care do not slip through the cracks
and are moved accordingly.
Metro Vancouver Homeless Count:
Percent of Homeless Population are Seniors (55+)
9% in 2008 Our homeless seniors have
nearly tripled since 2008 and
16% in 2011 we are just scraping the
surface of the
18% in 2014 Baby Boomers!
21% in 2018 In 2012, almost one in seven
Canadians was a senior; by
24% in 2019 2030, that number will jump
to nearly one in four!
6
WHY ARE SENIORS HOW DOES WHOLE WAY HOUSE
BECOMING HOMELESS? HELP SENIORS AGE IN PLACE?
➔ Unpaid rent (due to memory ➔ Money management & budgeting assistance
loss, accessibility to the bank,
budgeting, affordability) ➔ Access to food security & groceries
➔ Coordinating with health authorities and case managers
➔ Home cleanliness & hoarding
for assessments, appointments, vital services
➔ Lack of food security ➔ Access local resources for medical, mental health and
➔ Decline in personal hygiene/self addiction services, safety resources and tools
care ➔ House cleaning assistance
➔ Lack of social network/support ➔ Proactive room checks to set residents up for successful
system tenancy
➔ No access to medical ➔ Daily social outings and activities
appointments ➔ Regular exercise programs
➔ Unable to organize their ➔ Transportation and/or coordination to special medical
personal affairs, bills, paperwork, appointments
forms, etc ➔ Organizing personal affairs, bills, paperwork, forms,
➔ Vulnerable to scams and appointments etc
thieves ➔ Free emergency medical training for all staff and residents
➔ Don’t know how or who to ask onsite
for help ➔ Assistance with housing goals and needs
➔ Regular room and wellness check ins 7
Whole Way House conducted a survey of SRO buildings in the DTES. The goal was to gain insights into the current state of seniors living in the DTES. The survey covered 55 buildings, representing a total of 2,345 residents. The results: SROs and seniors housing across BC are struggling to provide seniors with the basic support services required to enable healthy, safe and dignified lives. *NOTE: Informal survey performed by WWH volunteers. Polled building managers for their best estimated answers regarding their 8 tenants. *Appendix A - SRO list attached
SURVEY RESULTS
2+ Need Will Need
Age 55+ Health Support Now Support Soon
Issues Require immediate support
services
Will require support services within
3 to 5 years
43% 50% 47% 80%
Have Will require Require Willing to
Mobility Assisted Cluster move out of
Issues Living Support DTES
22% 79% 39% 38% 9
SENIORS WHO ARE HOMELESS HAVE DIFFERENT NEEDS
We know that supporting seniors to age well in place
According to a recent is the best possible outcome for the senior, the
presentation done by landlord and health care system. Our model allows
Seniors Services Society: the senior to have a sense of security because they
are supported at home and is less costly on the
• 50% (vs 31% reported two or more housing providers and the health care system.
health conditions
• 45% (vs 36%) reported physical
disabilities
• 53% (vs 47%) reported a medical
condition
Let’s create appropriate Seniors
• 31% (vs 54%) reported an
addiction Supportive Housing to meet those needs
and ensure we are providing client
centered care, which will in turn create
flow in the housing continuum.
OUR PROGRAMS: PHYSICAL, EMOTIONAL & FINANCIAL WELLNESS
1-on-1 Tenant Support Financial Support Hospital Visits Super Smoothies
Access community resources, Provide escorted trips to bank , Physical and emotional support Promote social interaction and
health care, groceries, laundry, budgeting assistance and for residents that are hospitalized, relationship building while serving
counsel, bedding, food and other coordinate tax returns with afraid and lonely. ultra-nutritious snack
support. Monthly room & wellness volunteer accountants.
check ups.
Family Dinner Afternoon Outing Clean Team Seated Exercise
Building a sense of family and Physical activity providing Help residents, especially those Physio-designed program to
belonging. Sharing a sit down, residents with a guided with mobility issues, maintain promote increased strength,
family-style meal that is served. opportunity to explore outdoors. clean rooms. mobility and fun.
Free Shopping Community Garden Pet Therapy Crock Pot Cooking Club
In lieu of handouts, residents are Promote activity outdoors and Visiting dogs and fish tanks Practical skills training and
given free tokens and opportunity exposure to natural beauty. promote peace and create building a sense of pride, worth
to purchase preferred items. Gardening provides hope. connection, affection & fun. and belonging.
Open Drop-In Free Haircuts Games Holiday Meals
Books, games, movies and Coordinate complimentary Build meaningful and supportive Celebrate Easter, Thanksgiving,
conversation with volunteers. haircuts & beard trims with friendships while enjoying coffee, Christmas with friends & family
professional barbers. board games and conversation. over a special sit down dinner.
Coffee Club Birthday Parties Movie Matinée Special Events / Activities
Offer hot coffee, tea, bagels and Monthly event to congregate and Popcorn, communal seating and a Annual Family Picnic in the Park,
other breakfast items to give celebrate residents birthdays so great movie to promote social PNE excursions, creating great
residents a great start to their day. they know they are valued. interaction and relaxation. memories together to promote
health. 11Vital Tenant Support Services: One on One Support
Coordinating Health Care Coordinating Health Care Financial Support Housing Applications &
Continued… Government Forms
Requesting case manager Pension/SAFER/OAS/GIS
assessments (for home support, Ensuring tenant is application assistance Applying for Government ID
OT, higher care, early aware/understands their follow up
identification of dementia, stroke, Provide safe escorted trips to Bank account assistance
etc) Coordinating pharmacy bank
deliveries/pick up Income Assistance/Disability/
Medical appointment reminders Budgeting assistance Pension/SAFER/OAS/GIS
Working with Home application assistance
Requesting medical appointments Coordinating rent payment
Support Assistance with housing
Providing more insight into Coordinating access to free tax applications for appropriate
baseline behaviour and changes Ensuring residents have what services housing along the continuum
they need so home support can
assist them (Ensure, yogurt, Accessing Bloom Group Money Requesting a case manager to
shampoo, laundry soap, Management program assess needs for higher care
Depends, etc)
More cooperation from residents
Food Security Hospital Care & Clean Units Reduce Vulnerability/
Coordination
Arranging for prepaid meal Regular room checks to identify Heighten Safety Measures
accounts at the Evelyn Saller Ensuring rent is paid during any potential issues
Centre extended hospital stays Ensure their funds are safe
Help residents, especially those
Assistance with groceries Faster & smoother discharge: with mobility issues, maintain Identify elder abuse
Coordinating with hospital staff clean rooms by providing shared
Coordinating meal replacement before discharge to ensure after supplies, volunteer groups, light Community Meetings/Open
Forums
purchases from local non-profits care is in place & prevent support
24 hour tenant checklist 12
(Ensure)13
One on One Support – Case Manager Coordination examples
Because these residents are now engaged
with support services, they are able to
access their health resources, making them
healthier physically, mentally and
emotionally, which allows them to stabilize
and remain in safe and secure housing.
14HOW OUR PARTNERSHIP WITH BC HOUSING & HOUSING NPO
IS SUCCESSFUL
97%
As rooms turned over in
2018, we have helped
house 40 new vulnerable
Because these residents are
RETENTION
seniors - 39 have remained
housed. now engaged with support
services, they are healthier
RATE
physically, mentally and
When seniors are
supported in their home, emotionally, which allows
they have a sense of them to stabilize and remain in
security, safety and safe and secure housing.
belonging and they don’t
fall through the cracks or
end up in hospital due to
fear. 15How Support Services Help: Positive Outcomes
Avalon Hotel Case Study
• A drastic decrease in negative turnover
90% and an increase in positive move-outs
EMERGENCY CALLS TO 911
98% Calls to 911: 90% les s
along the housing continuum
• 84% decrease in police incidents,
300
than in s urrounding
250
Building infractions:
violence or other altercations (six in 2010 2013
Damage reduced by S RO’s
During our time at the Avalon, vs. one in 2014), saving thousands of
98% in under 4 years 200
2014
our average number of calls to dollars in emergency calls to 911 and
Bylaw infractions reduced from 911 was 24 per year, compared 150
136 down to 3 in under 4 years. to a s hocking 150-250 calls in dispatched officers 2015
5
Instead of causing damage, neighbouring S RO’s . • 98% decrease by-law infractions from 100 4
residents began taking care of %
their homes. ● Created a culture of 2010 to 2014.
s upport, dignity and 50
res pect through our • Increase in participation and cooperation
● When given res pect and s upport s ervices and with medical and mental health 0
treated with dignity, community building
res idents wanted to programs . programs and support workers.
contribute to the care and ● By addres s ing s ocial • More than 1200 resident volunteer shifts AVALON WEST BALMO REGENT COBALT
upkeep of their homes . is olation, we obs erved a
s ignificant reduction in served, creating a less dependent RAL
● More cooperative with
negative and harmful
room and building community capable of self-government.
behaviours , which directly
maintenance; les s likely led to fewer emergency • Over 25 residents received assistance to
to vandalize the building. calls .
find employment, continue their
● Pos itive attitude change ● VPD commented on the
towards building s ignificant difference in education or enrolled in Alcohol and
management and city 911 call vol compared to Appendix B
Drug recovery programs.
and fire ins pectors . s urrounding S RO
buildings .SUCCESS STORIES
With the help of BCH, we were able to help Alfie move here
from Oppenheimer Lodge, where he was being victimized.
When we went to pick him up, all of his belongings and
money had been stolen. He is so happy to live here, where
he is safe and has access to food security & pet therapy,
which helps his anxiety. He thanks us daily.
“This is one of the best places I’ve lived and that has a lot to do
with the people that live and work here. The staff are always
happy and willing to help... The whole building is peaceful and
feels like a family, it makes my days enjoyable.”
Robert
August 2018
During room checks, Philippe pulled up a chair for us to chat and told
us, proudly, how he makes his bed everyday, cleans the floors and
keeps everything neat and tidy.
According to Philippe, our kindness encourages him to share
generosity of spirit with others in the world.
Philippe
January 19, 2019 1718
OUR MISSION AT WHOLE WAY HOUSE
Supporting the vulnerable and isolated on their journey of healing
in a safe and welcoming community
equipping them to recognize their inherent worth and purpose.
Unconditional Love Integrity Compassion
No matter a person’s status in life, we practice No matter the circumstance, we uphold We strive to provide care that is warm,
unconditional love, by treating others with standards of honesty, transparency and empathetic and understanding because we
dignity, providing opportunities and setting responsibility to those that we serve and those know that every person has a story.
people up for success by upholding clear who serve with us. Through these practices
boundaries and standards. we build trust and provide safe and consistent
programming.
Hope Health Relationships
We believe that a better future is possible and We take a holistic approach to healing through We foster supportive relationships to build
attainable for all through faith. addressing physical needs, accessing medical healthy communities where individuals can
care and providing emotional support. thrive.
19WHY DOES OUR SENIORS SUPPORTIVE HOUSING
STRATEGY WORK TO PREVENT HOMELESSNESS?
PROMOTES GENERAL
BUILDS TRUST SUCCESSFUL TENANCY
WELLNESS
• Our team is onsite 7 days per • CONSISTANCY: Tenant support • CHARISMA: Community building
programs keep seniors active
week. workers work alongside residents which reduces the rate of decline
to promote positive home physically and mentally.
Our programs and staff are
They are visible and staff can
consistent which makes them environment. advocate on their behalf when
familiar. • CHARACTER: Set tenants up for there is a concern about their
health or wellbeing
Seniors become more cooperative success through case planning • Creates a sense of home and
and allow support workers to and regular wellness checks. belonging.
• Seniors can feel safe and cared
provide the assistance they need. Ensuring they do not slip through
for.
the cracks. Their voices are heard and they
are seen.Whole Way House – Meal Delivery Program
COVID-19 Response
● SENIORS MEAL DELIVERY PROGRAM – VIDEO 1 min
21COVID-19 PANDEMIC RESPONSE - POLL
1. Do you feel you were able to support residents during COVID-19 in a meaningful way?
• Yes, we got creative and they knew we were there to help
• Sort of – I feel we could have done more
• No, we didn’t feel equipped or have the right resources to do more
2. Do you think your residents feel supported and cared about during this time?
• Yes, we have made an effort to let them know we are here to help if they need it.
• Unsure, we haven’t had much contact with them.
• No, we didn’t feel equipped or have the right resources to do moreWhole Way House – COVID-19 Response
Top Barriers to Safety/Self-Isolation
for Low-Income Seniors
● So much information, don’t know
who/what to believe
● Can’t stock up on essential items (food)
● Scam artists/Conspiracies
● Need to take transit
● It’s all so confusing
● Stand in food line ups
● Adjustments are hard
● What else?
● “But I’m not sick”
● No one to help with virtual appointments
● No family/friends close by or capable of bringing
food/essentials
● Don’t know who to ask 24Whole Way House - Seniors Meal Delivery Program Recipients
25Whole Way House – COVID-19 Response
Be in the Know
How to educate seniors: What do they need to know:
● Is it applicable? ● What applies to their life?
○ How does it impact their lives? ● Is it pure fact or is it
● Is it understandable? convoluted/hearsay? Keep it clear
○ Have you used language and and simple!
images they relate to? ● Does it help or hurt?
○ Different buildings = different
needs
● Does it spread fear?
● Type of signage and language is
powerful
26Whole Way House – COVID-19 Response
Spreading Hope, Not Fear
Strategies for keeping hopes up and “buy in to stay in”.
This is one of the most important elements, because if they don’t believe in the program, then
we are defeating the purpose. There needs to be a level of trust in order for them to receive
help.
We know that HOPE is a key element to health as well as getting through any hardship, so this
became one of our key focuses during our Meal Delivery Program.
● Weekly Trivia with prizes
● Succulents for Seniors
● Notes of Hope Campaign
By Jenny
28Whole Way House – COVID-19 Response
Succulents for Seniors
29Whole Way House – COVID-19 Response
Notes of Hope Campaign
30What’s our
goal?
• To help seniors age well in
place
• To improve quality of life
• What else?
31Big (and small) ideas!
• If I was the Program Coordinator I
would…
• Some of the issues I see are…
• It would be really helpful if…
• If I had unlimited hours in the day I
would…
• If money weren’t an issue I would…
• What else?
32How do we build
trust?
• What are some key factors
to building trust in any
relationship?
33PROVIDING COMPASSIONATE CARE & A SUPPORTIVE COMMUNITY
35THANK YOU
Contact:
Jenny Konkin,
President & Co-Founder
(p) 604.825.1624
(e) info@wholewayhouse.ca
(w) www.wholewayhouse.ca
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