Student Handbook 2021 - UP Education
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Student Handbook 2021
Welcome to UP International College
New Zealand
Kia ora, At UP International College New Zealand, we have a
passion for education. The values of UP International
At UP International College New Zealand we want you College New Zealandare underpinned by a
to succeed academically. Our objective is to help you commitment to see our students succeed in every
learn as much as possible in the time available so you facet of their lives.
achieve your goals and move on to further study.
This Handbook is designed to focus on life at the
As I write this, I am aware that a number of our college and provide answers to a range of questions
students are offshore and online. Thank you for joining you might have about what you need to do, not only
us and placing your trust in us to help you achieve at the start of the course but throughout the year.
your goal. We are a mobile technology Campus
UP International College New Zealand has agreed to
with many years of experience using technology in
observe and be bound by the Code of Practice for the
assisting students to learn – we encourage the use
Pastoral Care of International Students published by
of electronic mobile devices for learning in class and
the New Zealand Ministry of Education.
out of class. For this to work well, we need you to be a
responsible user of that technology.
We have many people who can help you if you don’t
know what to do. Check the Handbook first to find an
Our Blackboard learning resources are extensive
answer, but if you are not certain about something,
and designed specifically for you in Foundation. We
please ask a member of staff. If they cannot help you
have many years of experience using technology in
directly, they will find someone who can.
assisting students to learn.
Best wishes with your studies and work hard!
Sections of this Handbook are relevant for students
who are on Campus rather than studying online.
Certain sections may not be relevant for some
students as their course progresses.
Remember that English goes on outside the
classroom as well, so for those of you in Auckland or
Wellington, make the most of your stay. Use every
opportunity to read, write, listen and speak in English
as this will undoubtedly make your learning at a
tertiary level easier and more enjoyable. I strongly
encourage you to make the campus an English-only Yours sincerely
zone as much as possible.
Craig Monaghan
Executive Principal
UP International College New Zealand
2
2Contact
This handbook provides you with all the information you need to know about UP English for Future Studies
(UPEFS) (registered as ‘Intensive General English’ with NZQA), The University of Auckland Certificate in Foundation
Studies and AUT University Certificate in Foundation Studies, and Victoria University of Wellington Certificate in
Foundation Studies registered as ‘UP International College Foundation Studies Programme’ (Level 3).
Senior Leadership Team AUT Mr Matt Kelly
matt.kelly@up.education
Mr Craig Monaghan
Executive Principal AUT Mr Jacques September
craig.monaghan@up.education jacques.september@up.education
Mrs Heather Blakeborough VUW Mr Carrone Conroy (Wellington Campus)
Head of College AUT carrone.conroy@up.education
heather.blakeborough@up.education
Mr Bryce Pedersen (Wellington Campus)
Other Key Contacts
Head of College VUW
bryce.pedersen@up.education
Ms Katya Mitchell Ms Anyuan Wang
Education Pathways Counsellor UoA & AUT
Head of College English Studies
katya.mitchell@up.education anyuan.wang@up.education
Mr Michael Graham Ms Yuki Ru (Auckland Campus)
Head of Operations Attendance Officer
michael.graham@up.education yuki.ru@up.education
Mr Nandy Nathu Ms Maureen Ma’alo (Wellington Campus)
Deputy Head of College Discipline & Welfare Attendance Officer
nandy.nathu@up.education
maureen.maalo@up.education
Mr Julian Latimer
International Student Support Team
Deputy Head of College Academic
studentsupport@up.education
julian.latimer@up.education
Accommodation Team
Ms Helen Robertson
accommodation@up.education
Head of Quality Assurance and Student Welfare/
UoA Dean Admissions Team
helen.robertson@up.education
admissions@up.education
Deans
IT Student Support Team
UoA Mrs Joanne Bentley https://studentsupport.up.education/
joanne.bentley@up.education
UoA Mrs Jackie Morgan
jackie.morgan@up.education
3Statutory information for students
Education Act
Section 234B of the Education Act requires providers If you are a student from China, register online
to attest to the following: with the Education section at the Chinese Embassy.
Other Costs: Page 4 of the Information and Application Registering allows you to share your contact details with
Form advises costs that are additional to tuition, insurance the Embassy in case of emergency. It also enables you to
and accommodation. receive your ‘Certificate for the returned Overseas Students
or Scholars’ when you complete your qualification in New
Student Services fee: UP Education Campus does not
Zealand. The certificate is issued by the Education section
require additional Student Services fees as the costs of such
of the Chinese Embassy in Wellington or by the Chinese
services are included in tuition fees.
Consulate in Auckland or Christchurch and enable New
Material conflicts of interest: None of the governing Zealand qualification to be recognised in China. Visit
members of UP EDUCATION have a material conflict chinanz-education.org to register.
of interest with another school or PTE nor are involved
in organisations that provide goods and services to
our students.
UP International College
New Zealand Expectations
There are many staff who can help students with In addition, students must respect and abide by
problems. You need to have courage and confidence New Zealand laws. A breach of New Zealand law is
to ask. deemed to be a breach of Campus rules. A breach
of these rules may ultimately result in the student
On Campus there is the College Code of Conduct is
concerned being removed from the College roll
there to guide and protect everyone. This is based on
and required to leave. Other penalties may include
respect for others and their property, and on ensuring
a student being suspended from the Campus for a
that the Campus maintains an excellent reputation in
the community. Inappropriate behaviour may reflect number of College days.
poorly on all students, as the business community
of the city (many of whom are future employers of
students) observes the standards the Campus sets
and judges the Campus accordingly.
It is important that the College Code of Conduct is
respected.
All students are required to follow the Code of
Conduct.
The Code of Conduct may, from time to time, be
changed as Senior Leadership sees fit. Every effort will
be made to advise students of such changes either
during class or on noticeboards or digital screens.
4Deans Tutors
The Dean is the person who is responsible for Students will have a teacher who is called the ‘Tutor’.
the wellbeing and monitoring of students in each This is another person to contact if students have any
programme. concerns/queries/problems.
If students have any questions, concerns or challenges The Tutor will meet with students during the course to
and would like some help, the Dean is the person to discuss students’ interests, give students advice and talk
contact. The Dean and Attendance Officer will also about the progress after reports are issued.
monitor student’s attendance and talk with students if
there are any issues. The Tutor is a responsible adult who is there to assist.
If for any reason they cannot help students the Tutor
If any students are feeling lonely, home sick, anxious and will direct them to a person who can give students the
needs someone to talk to, the Dean is there for support. assistance they need.
Tutors and teachers can also provide support.
Please do not be afraid to ask for help. We recognise
there will be times of pressure for students and we are
here to assist you.
Medical Support Sonder
/Counsellor Auckland and Wellington Campuses also work with
Sonder, an organisation that provides 24/7 support for
UP International College New Zealand can provide
students in New Zealand via live chat or phone with
access to a medical professional and counsellor if
any issue. The free App can be downloaded to mobile
requested. The Dean will arrange medical or counselling
phone this ensures 24 hours support in a time of need.
support if required.
Any student can use Sonder when walking home alone
at night, meeting up with someone they do not know,
going on a first date, experiencing stress or anxiety, ill or
injured, at any time they do not know who to turn to for
help.
UP International College New Zealand encourages all
onshore students to download the application as soon
as they begin their course of study.
Download the Sonder App be.sondersafe.com/up
Call +64 9 2222099
Email support@sondersafe.com.
5Absences reasons they must provide a medical certificate dated
the day they are sick from a registered New Zealand
doctor, then it is most likely that the absence will be
Absence due to illness (or other reasons) recorded as an M. This absence will not count against
during term. a student for immigration status. In a limited number
IF STUDENTS ARE ILL, THEY ARE ADVISED TO VISIT A of other cases, an absence may be considered as
NEW ZEALAND-REGISTERED DOCTOR. allowed and will not count against the student, but will
The doctors listed below are recommended by still be recorded as an absence.
Immigration New Zealand to complete medical and chest Backdated medical certificates (i.e. where students
x-ray certificates for New Zealand visa applications. tell the doctor they were sick the day before) are not
As such, they are approved for medical certificates for accepted.
attendance purposes. Students who provide a medical All medical certificates should be given to the
certificate from another medical centre may not have
Attendance Officer.
this automatically accepted for attendance purposes.
Auckland Doctors (Monday-Friday) Auckland Campus yuki.ru@up.education
• C
ollege Hill Doctors (09) 360 8008 Wellington Campus maureen.maalo@up.education
46 College Hill, Ponsonby 8:30 – 17:30
Other absences will be recorded as:
• Q
ueen Street Doctors (09) 222 2577
1st Floor, Dingwall Bldg, 87 Queen St 8:00 – 17:00 • Explained – You were absent and you gave an
explanation as to why you were away. This type of
• C
aring Clinic Doctors (09) 360 8008 absence counts against you for the purposes of
Level 8, 175 Queen St 8:30 – 10:00 meeting visa requirements. However, we know where
• V
ictoria Park Medical Suite (09) 557 3333 you were, that you were safe and therefore are not
5 Vernon St, Victoria Park, CBD 8:30 – 17:30 as concerned about calling your agent or parents.
• D
octors 109 (09) 366 0109
Missing an assessment due to illness
Level 3, 109 Queen St 8:30 – 17:30
(or other reasons)
• A
uckland City Doctors (09) 280 3555 All Foundation Studies programmes allow for
415 Queen St 8:30 – 17:30 Compassionate Consideration for a missed assessment
due to illness and/or exceptional circumstances.
Wellington Doctors
• W
ellington Centre Medical Centre (04) 912 2642 If students miss a test or examination because they are
Level 8, 111 Customhouse Quay, CBD, Wellington ill and would like to be considered for ‘compassionate
consideration’, and given an assessed mark, students
• After Hours (A&E) (04) 384 4999 must provide a medical certificate from a registered New
17 Adelaide Road, Newton, Wellington Zealand doctor. The medical certificate must be dated
on the day of the examination/test. UP International
For Emergencies College New Zealand Senior Leadership reserves the
right to make the final judgement on accepting a reason
• Emergency Dept Wellington Hospital (04) 384 5999 for absence. To apply for an assessed mark students
Riddiford Street, Wellington must fill in the absent from assessment form.
OR from a local medical centre where you live.
UP International College New Zealand does not accept
Example: Island Bay Medical Centre, Johnsonville Medical
late assignments – for any reason.
Centre, Tawa Medical Centre, etc.
Attendance Assessment
At UP International College New Zealand attendance
is marked every period. If a student is in class they are Procedures for Internal Assessments
marked as present. Internal Assessments should be a regular part of every
If a student is not in class, for whatever reason, they subject. All internal assessments should be marked
are marked absent. If a student is absent for medical in a timely manner and students given the opportunity
6to review the marking of the assessment. e. A student who is ill will need to report to a Senior
1. All Internal Assessments (tests, assignment) should be Leader BEFORE the examination. Reporting
marked against a mark scheme in a timely manner. after the examination – the student will have
been deemed to have not followed the correct
2. Students should have the opportunity to review their
procedure and 2b will apply.
internal assessment’s marking. For any queries on
marking that can not be resolved, the student should f. If. If in the opinion of the Senior Leader the student
return the assessment before leaving the classroom is too ill to sit the examination, then they will be
and contact Mr Latimer (Auckland) or Mr Pedersen sent to a Doctor of UP International College New
(Wellington). Zealand’s choice for an assessment. There may be
a guideline sheet that Doctors can follow in their
3. Marks must be entered into the appropriate
examination of the student. The Doctor’s Report will
Blackboard course within 24 hours of the Assessment
be presented to the Senior Leader by the student
being checked. Students will have 48 hours from the
for consideration.
period the Assessment is checked to view the mark
on Blackboard to confirm it is the correct mark. No g. If in the opinion of the Senior Leader, the student
sign-off sheets are required. is not too ill to sit the examination they will need sit
the examination.
4. After 48 hours from the Assessment being checked,
UP International College New Zealand will assume that h. If in the opinion of the Doctor, the student may be
the marks are correct and no other communication given (at the discretion of the Senior Leader):
will be entered into. Due to privacy, issues documents i. An alternative examination or
with student’s names and marks should not be ii. A mark based on the average of their other
circulated to students as a sign off sheet. assessments in that subject and/or
5. After 48 hours where possible, assessments should iii. A viva voce examination.
be returned to students for their keeping. This will not
occur for final exams.
If a student misses an examination due to unforeseen
6. Re-consideration of Internal Assessment result. If a
student wishes to have an internal assessment result circumstances (e.g. an accident, family death) then an
reconsidered they must apply to their teacher in assessed mark may be given at the discretion of a Senior
writing within 24 hours of receiving the result of the Leader. Appropriate evidence may be required for this to
assessment occur.
If students have any concerns about an assessment or
UP International College New Zealand Campus examination, they should contact a Senior Leader.
procedures
1. For ALL internal assessments, where the date
due is well advertised in course documentation,
Change of Address
Compassionate Consideration will only be considered
in “Exceptional Circumstances”. UP International College New Zealand must have your
updated personal details in case of emergency. It is
2. For ALL internal assessments that count towards a
student’s responsibility (a condition of your visa) to
final grade, the following procedures apply:
ensure that UP International College New Zealand has
a. A student who misses an assessment without a accurate up to date details at all times.
good reason can not sit in the assessment at a
different time.
b. A student who is ill will need to inform a Senior Collaborating
Leader at each Campus. BEFORE the assessment.
Reporting after the assessment may result in a non-
and Plagiarism
award grade.
c. If in the opinion of the Senior Leader, the student Collaborating means working with one or more other
may be given people. In some cases a student’s assessed work will be
i. An alternative assessment or a collaboration of work between students and this will
ii. A mark based on the average of their other be acceptable. However, in a number of assessments
assessments in that subject and/or
students will be expected to work by themselves. To
iii. A viva voce assessment.
collaborate in these situations, it would be called
d. Documentation should be recorded in Artena as to
cheating and a student would be at risk of earning zero
the procedure taken and outcome.
7marks for the work. deadlines to be met.
Technology problems will not be accepted as
Plagiarism is copying from someone else’s work without a valid reason for not handing in work on time.
acknowledgment. The original could be a published The due date is the last day for the work to be
source, a computer source or another student’s work. submitted. If students are absent on the day, they are still
Plagiarism is unacceptable and will be dealt with responsible for ensuring the work reaches the Campus
on time. If necessary, students may send the work by
seriously. This may result in loss of marks.
courier or email.
Students who miss classes to complete assignments risk
Complaints, Appeals and a zero mark.
Grievances If students do not meet a deadline, they may still need to
complete the work and hand it in for course completion.
There must be an exceptional reason for work to be
When students come to UP International College, they accepted late, and this must be approved by a Senior
can expect to receive a high standard of education and Leader.
feel safe while living and studying in NZ. UP International
College New Zealand is a signatory to the Code of
Practice for the pastoral care of international students
Discipline Policy and
which outlines the legal obligations education providers Procedures
must abide by.
Misbehaviour
If any student has a complaint, they can contact UP
International College New Zealand or external agencies
such as NZQA or iStudent Complaints. The complaints When a student is causing concern with ongoing
process to follow is on Blackboard and on noticeboards poor behaviour/ongoing poor attendance or failing
around the College. to comply with the College code of conduct and
procedures, a Dean/Senior Leader will contact the
Copyright student. If the problem persists, a warning maybe
given.
Students and teachers are required to be aware of the Discipline warnings
terms of the Copyright Act and the conditions it imposes
on schools. This is available on Blackboard and on
There are several levels of disciplinary warnings
Campus.
dependent upon the nature of the offence and/or the
student’s discipline history.
Correspondence
The discipline process at UP International College New
and communication Zealand (Auckland Campus) is outlined below:
It is essential that students check email regularly – this is • A First Written Warning from the Dean.
the students’ responsibility. • A Second Written Warning from Deputy Head of
International Student Support Team communication College.
(on fees reminders, visa information, etc.) will be sent • A Third and Final Written Warning from the Head of
electronically to the student’s Campus email address. College.
This address is also accessible via account.up.education
Copies of letters are sent to parents and agents via The discipline process at UP International College New
email. Students may also request a hardcopy of the Zealand (Wellington Campus) is outlined below:
letter.
• A First Written Warning from the Dean.
Deadlines • A Second Written Warning from Head of College.
• A Third and Final Written Warning from the Executive
Please note that campus policy requires assessment Principal
8students must not use it to watch videos or play games.
If the student’s behaviour continues to be unsatisfactory, If teachers see that students are not using their iPad
the Executive Principal will have the option to suspend appropriately, they may report it to the Dean.
the student and refer the student to the Disciplinary The “Settings” on an iPad must be in English, not in the
Committee to formally consider the case and decide student’s native language.
whether or not to exclude/expel the student.
Students are expected to take good care of their iPad
Note: parents/agent will be notified. and remember to charge the battery each night so it is
ready to use in class. It is a good idea to bring the iPad
charger to school.
Emergency The Campus computer system provides free internet
Evacuation Procedure access to students. This Responsible Internet Use
statement helps protect students by clearly stating what
is acceptable and what is not:
Evacuation routes are well marked and evacuation details • A
ccess is only via the user’s authorised account
are in every room and lobby. The signal for evacuation and password
is a continuous ringing of the alarm bell. The Campus is
• A
student ID and password must not be given to any
required to have regular practice drills.
other person. College computer and internet use
If the alarm rings, you must exit the building immediately must be appropriate to the student’s education
in an orderly and sensible manner. Use the normal exits
unless these are clearly cut off, but do not use the lifts. • C
opyright and intellectual property rights must
Please stand clear of the roads to allow access for be respected
emergency services. • U
sers are responsible for emails they send and for
contacts made
Cultural Safety • E
mails should be written carefully and politely.
As messages may need to be forwarded, using email
is appropriate.
UP International College New Zealand is a multi-cultural
school, students are expected to respect the cultures of
others. Students will be exposed to the uniqueness of
New Zealand culture.
Lost Property
All lost property should be handed in to Reception.
ID Cards
All students are required to carry their UP International
Medical and Travel
College New Zealand student ID card. It is required Insurance
for some transport providers and you can gain other
concessions from it, too. Students may be required
All international students on Campus are required to
to show the ID card for identity purposes at other
times, such as during exams. If students lose their ID have medical insurance. This is to ensure our students
card, they can order another card at Reception at get the best possible healthcare while in New Zealand.
replacement cost. Campus International Support Team organise medical
and travel insurance for students through Southern
Internet Use Cross Healthcare, New Zealand’s largest health
insurance provider. If students have a different
insurance company, they are required to provide a
Be a responsible internet user
copy of the policy, which will be kept on their student
The school will issue students who are studying on
file.
Campus with an iPad (and charger) for the duration
of their study with us. Students can use their iPad to
access study materials, use learning apps, take class
notes, make videos for their homework tasks, and do
many other great things.
The iPad is a learning tool. It is not for entertainment, so
9Money Lending the Offer of Place.
Students must renew their visa before the expiry date
and if students leave the Campus during booked
It is our very strong recommendation that students do
not lend money to anyone. Under no circumstances programme, students must renew their visa within
should money be lent without a written signed seven working days of departure. Students who
agreement stating the terms and conditions of the loan. complete their booked programme have a valid visa
The Campus takes no responsibility for money lost in until the date indicated on the visa label.
loans. Please ensure that the visa is up to date, and that the
course students are taking, or the Campus name,
Privacy is stated on the visa. Enquire at the International
Student Support Team if there are any questions or a
All information collected by the Campus during a student’s student needs to renew their visa. The International
enrolment and subsequent time at the Campus shall Student Support Team can assist students who
be governed by the principles of the Privacy Act 2020. apply before the visa expiry date to renew their visa,
The Privacy Act provides that businesses should make providing their attendance is higher than 90%.
individuals aware that their personal information is being If students need to leave the programme for a period
collected, the purpose it is being collected for and who
of time that is more than 10 school days, students
is holding it. It also provides individuals with the right to
need to seek for approval from the Head of College
access and correct personal information the business
as Immigration NZ will need to be informed.
holds.
Personal information held by the Campus may not be
passed to another individual (by electronic or hardcopy Transport
means), or seen by anyone (e.g. by computer screen
or hardcopy) unless specific permission is given by the
Students are strongly advised to use public transport
individual on whom the information is stored, or in the
to and from Campus.
Privacy Officer’s view there are acceptable grounds
within the law for doing so. Parking is difficult and expensive and driving at peak
The Privacy Officer is the Head of Operations, Mr times can be stressful and cause unexpected delays.
Graham. Parking difficulties do not provide an adequate reason
for being out of class or for being late.
Smoking, Alcohol, Similarly, transport problems are not a reason for
being late or absent unless these are clearly outside
Drugs and Vaping the student’s control.
All UP Education campuses are smoke-free environments,
and this applies to staff, students and visitors.
Verifying Documents
Smoking or vaping is also not permitted at Campus or on
Campus-related activities. Sometimes copies of documents need verification.
The University of Auckland, AUT University or Victoria
Alcohol and drugs must not be brought onto Campus or
University will often need the signature of a Senior
consumed/used on Campus-related activities.
Leader to verify the student’s UP International College
New Zealand Statement of Results. In all cases,
Student Visa originals or certified copies must be presented before
and Student Permit
new copies can be verified.
International students must hold a valid student
visa before commencing the programme they are
currently enrolled in at UP International College New
Zealand.
This is the law in New Zealand. A valid visa means a
student has an electronic visa with details that match
10Student Code of Conduct taken to prevent these happening again. Any student
who has an injury, accident or near miss while at the
Campus must report this to Reception.
All students are expected to: First aid kits are kept on each floor of the College
1. Attend all classes Campus to treat minor injuries. If a student has a minor
2. Be on time and in class ready to learn at all times injury, he/she should go to Reception for assistance.
3. Follow the given guidelines for good learning Fire evacuations, earthquake and lockdown drills will be
4. Ensure all work submitted for assessment is your held on a regular basis to ensure student safety. Details
own work can be found on noticeboards throughout the College.
5. Only use electronic devices in class time for work If the alarm rings, students should exit the building
directed by the teacher immediately in an orderly manner. Use the identified exits
unless these are inaccessible. Do NOT use the lifts. When
6. Act in a way that does not disrupt the learning of
outside of the building, stand clear of the roads and
others
allow access for emergency services.
7. Respect the personal property of others
For further details on Health and Safety at UP
8. Respect the personal rights of others International College refer to the Health and Safety
9. Respect College Property and learning environment Manual please see a senior leader for help.
10. Abide by all regulations and requirements
11. Behave in ways that will not create a health and
safety hazard, impede operational activities, or bring
Student Wellbeing
the College into disrepute
At UP International College New Zealand, student
12. Comply with all reasonable directions given by a
wellbeing and engagement with learning is very
staff member
important to us. We want to ensure that we do all that
13. Dress in an appropriate manner respecting a multi- we can to support students to complete your course of
cultural campus study successfully. At times students might encounter
14. Wear appropriate footwear at all times. This is a challenges in your life that impact on learning. The Deans
health and safety requirement. or International Student Support Team can help students
15. Comply with the non-smoking/vaping regulations to find a doctor if needed. Students can also google
and not smoke/vape in any area of the premises, “GPs” in the area. Hospitals are listed online. The Deans
except those designated as smoking/vaping areas. or International Student Support Team can also contact
a counsellor if any student is feeling anxious or worried.
16. Refrain from accessing, altering, or removing items
from the records of any present or past student TalkingWorks is a wellbeing site that can connect
or staff member, in either printed or electronic students with professional counsellors. The Talkingworks
form. No information pertaining to present or past directory provides names of professional counsellors,
students or staff members may be provided to any psychotherapists, and psychologists throughout
other party. New Zealand. Support is available in a wide variety of
languages. https://www.talkingworks.co.nz
17. Comply with New Zealand laws and regulations.
Refer also to the International student Policy https:// Ways to look after your wellbeing
www.up.education/content/uploads/2019/08/UPIC010_ • Care for others
International_Student_Policy_form.pdf • Take a break
• Eat well
Health and Safety • Do something that you are good at
• Talk about your feelings
To ensure student safety, pre-existing medical conditions • Keep active
must be recorded on the enrolment form. • Ask for help
The International Student Support Team must be • Accept who you are
informed if there are any new medical conditions.
• Keep in touch
Students should not attend classes if they have any
medical condition that is contagious.
In New Zealand it is mandatory that all injuries, accidents
and near misses at are reported so that actions can be
11Avenues
For Advice
Address change ISST (International Homestay and Accommodation
If you change your address Student Support accommodation Officer
Team) If you are an International
Student and want to discuss your
Absence request Head of College homestay and accommodation
To apply for leave from school arrangements/concerns
Appeal procedures Head of College Health Deans
To see a doctor or dentist
Assessments Head of College
Questions about marks, School ID card Level 1C (Auckland)
assessments given If you lose your card Reception
(Wellington)
Attendance Attendance Officer
Leave applications Head of College
Bank ISST
If you are an International Medical/Travel insurance ISST
Student and want to open To apply for medical insurance
a bank account with Southern Cross Healthcare
Complaints ISST To make a claim ISST
Complaints about cheating,
collaboration and sharing
To insure items ISST
of work Invoices Admissions
To pay accommodation fees,
Complaints about unfair ISST see Accounts staff
treatment
Complaints about teachers ISST Official letters ISST
Proof of study/payment
Course changes Head of College
If you are an International
Student and want and wish Student visas ISST
to change your next course To renew your student
visa/ permit
Computer/iPad Teacher initially
Student welfare/Pastoral Deans
To log in to your computer/ iPad, IT support
or for other questions relating concerns
to computers http:// For any help
studentsupport.
up.education/
12Important Contact
Numbers
Auckland Campus Wellington Campus
24/7 Emergency Contact number 021 224 4149 24/7 Emergency Contact number 021 513 617
Reception number (09) 307 5399 Reception number (04) 979 5569
Attendance number 021 179 3769 or (09) 3074473 Attendance number 021 538 391 or (04) 979 5569
Wechat Upeducationpathways (Ms Yuki Ru) (Wellington Campus)
24/7 Accommodation Emergency for all 24/7 Accommodation Emergency for all
locations 021 597 135 locations 021 597 135
Useful phone numbers and websites •Lifeline (0800 543 354)
•Optometrists www.nzao.co.nz
•Alcohol & drug helpline (0800 787 797) •OUTLine (0800 688 5463)
•Automobile Association (AA) (0800 500 222) •Problem gambling helpline (0800 654 655)
•Chinese Lifeline (0800 888 880) •Poison emergency (0800 764 766)
•Citizens Advice Bureau (0800 367 222) •Quitline – quit smoking (0800 778 778)
•Doctors www.healthpoint.co.nz •Rape Crisis (0800 623 1700)
•Dentists www.dcnz.org.nz •Samaritans (0800 543 354)
•Depression Helpline (0800 111 757) •Youthline (0800 376 633
•Healthline (0800 611 116)
13www.up.education
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