Student Guide London 2018 - Frances King School of English
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1. Useful maps
2. Studying at FK
3. Holidays/Problems
4. Other useful info
5. Student Charter
6. Things to do in London
7. Getting around
9. Useful apps
10. Health
Student Guide London 2018
11. Emergencies/Hospitals
12. Personal Safety
13. The law in the UK
Welcome to Frances King
Welcome to Frances King. We hope
you enjoy your time with us. This guide
contains useful information about the
school and life in London. It answers
the questions that we are asked most
often. If you need any extra information
or help, we are always here to talk to
you.
USEFUL MAPS
Kelly Harding
Head of Administration
Frances King - Kensington Frances King - Belgravia
QUEST
Cromwell Ro
ad
Hyde Park
Green
Important Points MAP
Corner
Park
77
Gloucester
1. Please don’t smoke on the steps or Road Constitution Hill
block the door of any of our buildings
Ashb
Gloucester
2. Please don’t drink or eat inside Road
Glo
urn
classrooms or the study centres uce
Plac
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3. Please put your mobile on silent in
Ro a
Buckingham
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class and in the study centres l
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Cou Palace alk
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4. Please arrive at your class on time. If Gardens W
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ag
lac
you know you will be late or miss a
e
dc
class please tell Student Services and ens
Bir
ard
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your teacher Har
ring
to FK @ Quest
Coll
Bussiness Training
5. Please attend every day. We do not
in
5 Grosvenor
gha
issue certificates for students that Gardens
m
attend less than 80%
Gar
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Hereford
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6. Please tell us if you change your
ns
Arms Pub
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address, phone number, email or visa rden
s
mP
a
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status. Weth
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Studying at Frances King Wi-fi
ernam
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signs
o o k for the ool for
L sch
d the
aroun tudent wifi
Student Services the s word
pass
Study Centre
For general information including exam
courses, booking exams and attendance
A place where you can study, and prac-
please come to Student Services. If your
tise your English.
personal details change while you are
studying please tell Student Services
You can use the computers and internet Accommodation info
for personal purposes. You also have ac-
as soon as possible.
cess to books, films and other resources.
I want to change my class or teacher For accommodation enquiries, extensions and problems please
If you want to change your level you must speak to Student Services.
speak to your teacher. If you are unhappy
Extensions
with your class / teacher and don’t want to Recycling If you would like to extend your stay at your current accommoda-
talk to your teacher about it, please come
to Student Services and we will arrange tion, you will need to tell the school so the Student Services Team
for you to speak to someone about this. Please put any paper, plastic or drinks can check if it is possible. If we confirm that you can extend, you
cans into the green topped recycling bins. need to pay everything in advance.
I am finishing my course this week...
We will give you a Student Feedback Form Cancellations
to complete and give in to reception the If you want to cancel your accommodation, you must tell us giving
Thursday before you leave. You will receive enough time (notice period) depending on your accommodation
your certificate in your class on your last
day. If you are leaving early and need your
Teachers’ Room type (e.g. homestay – 1 week). Please speak to a Student Services
Adviser as soon as possible for more information on how to pro-
certificate please go to Student Services at ceed with your cancellation.
least 2 days before your last day. This is on the second floor at 77 Glouces-
I want to extend my course ter road. Come here if you want to speak
to a teacher or Academic Manager.
Just go to Student Services and ask to
extend your course. You will get placed in
I want to change my level
class and have your student card updated. Mail / Phone
Remember you have 10% re-enrolment Talk with your teacher, tell them why you
discount. If you are from outside the EU, want to change.
They will discuss with Academic Manag- You can have mail sent to the school. We can accept urgent
please check that your visa is still valid for messages by phone (+44 20 7870 6533) but we cannot interrupt
study. ers and suggest the best option for you!
classes for you to take a call.
Can I take a holiday
while I am studying?
I am studying for I am studying for less
more than 12 weeks than 12 weeks
NEED A
12 weeks study = 2 weeks holiday
24 weeks study = 4 weeks holiday
I study in an 30 weeks study = 6 weeks holiday
exam class 36 weeks study = 6 weeks holiday
HOLIDAY?
You cannot take any 40 weeks study = 8 weeks holiday
I study holiday. If this is a
General English problem, please go to
Student Services office
Yes! Please tell Go to Student Services to find out
us the week how much holiday you have and
before you want to organise your holiday dates.
to go on holiday (Monday to Friday,
complete weeks only)
HAVE A PROBLEM?
If you have a complaint
1. Go to Student Services where we may
be able to resolve the problem.
About your Personal, medical or about
class? your accommodation? 2. If you are not satisfied, you may ask
for an appointment with the Academic
Manager or the Head of Administration.
Teacher Team Student 3. If you are still not satisfied, we will help
Leaders Services you to write down the complaint and
we will give it to the Director or you can
Ask in Student contact him directly by email
Services Office for
Garth.younghausband@francesking.com
more information
about:
4. Frances King is a member of English
our Complaints
Procedure
UK, the Association of Accredited
our Cancellation English Language Services. If you are not
Policy satisfied with a decision of the school you
Ainsley Maricel may write to the association for advice.
Marcella Federica Kelly when students
might be asked to Ask in Student Services Office for contact details.
Roberts Samson Dias Marchese Harding leave their course.
Visa and Police registration Working for Frances King
Registering with the police: On your visa it may say that you need At Frances King we sometimes have opportunities for stu-
to go to the police within a number of days of arrival in the UK. dents to get work experience as Student Services Student
You need to take your passport or travel document, any Home Assistants or in other departments.
Office letters or forms and a work permit if you have one. To apply for a Student Assistant role you need:
Please go to:
To be a Frances King student
Sa The Overseas Visitors Record Office To have a minimum upper intermediate level of English
Brandon House
nc
To be staying in the UK for a minimum of 12 weeks
t
tu
hS
ar y
St
Please bring your CV (in
H ig
323 Borough High Street To be legally entitled to work in the UK English) to Marcella at the
gh
London
rou
Ma
rsh
als A knowledge of other Languages (as a bonus). Student Services Office
Bo
SE1 1LH
ee
St
020 7230 1208 or send it via email to
You will do 3 hours work in exchange for 3 free hours of
Borough
student.services@francesking.com
Gr
ane
Opening times: study per day.
ea
St
gL
tD
gh
on
Hi
ov
Monday to Friday 9.00—16.00
L
gh
er S
u
ro
Closed on Weekends
t
Bo
Further study in the UK
Work experience If you are looking to go to university in the UK you can
ask The Student Services team for help.
To help students find paid work experience in London, Frances
King has a partnership with a work agency - they can arrange Counselling on how to apply for and study at UK
work in hotels, catering and in sales. universities;
It is suitable for those who want experience of working in London Help with university selection
and the opportunity to improve their English, whilst earning a basic University application;
salary. Support: writing of personal statements and CVs. Ask for an
Students who are already taking a course at Frances King, come appointment with
to our Student Services Office and complete the Enrolment Form For more information and to make an appointment go to Kanwal
for paid work experience. Student Services.
18+ years, up to 30 years and available for at least 3 months.
PLANNING A TRIP ABROAD
Ask in the office for advice if you are planning a trip outside the UK.
We can provide letters that you might need at Immigration.
STUDENT CHARTER
Students at Frances King can expect... The school expects our students...
honesty and accuracy in all information and publicity about our courses and to be aware that students under 18 and should be treated appropriately
services
to attend classes everyday and on time
a warm friendly service from Student Services with information on a range of
to tell the school if they have to miss any classes due to illness or other reasons
Frances King services
to watch the school’s induction presentation to hear about school services and
to be taught by qualified, experienced, professional teachers who plan and
health and safety issues
prepare appropriate lessons
to inform the Student Services department of any change of address or contact
interesting and varied classes that use appropriate and effective teaching
details
methods
to follow the school’s IT policy and to not use the school’s computers
an initial placement test to ensure that they are in the right level classes and
inappropriately or to download inappropriate material
later opportunities to change level as they progress
to follow health and safety guidelines and to avoid creating dangers in the
to study in clean, well-lit, comfortable classrooms
school
to have regular opportunities to discuss their progress during progress
to respect other people’s cultures, traditions and beliefs and to avoid behaviour
meetings with their teacher and opportunities to meet a Tutor or Academic
or language that may cause offence
Managers for advice about their course.
to be polite and respectful when speaking to other students, our staff and
a wide choice of accommodation options with clear advice
accommodation providers
an interesting and varied Activity Programme including many free activities
to understand that bullying or harassment will not be tolerated
access to our University Placement Officer who can give advice on all aspects
of choosing and applying to university
advice on which public exams to take, when and how to register
free internet access either using computers in the study centre or via wireless
networks
help 24 hours/day via our emergency phone
Things to do in London
ASK FOR OUR
GUIDES ON:
Cinemas Pubs Restaurants
Markets
that students
The most famous markets are Camden Cinemas in central London tend to be You do not have to drink alchohol in a pub recommend
Market (every day 10am-6pm) Tube: expensive so find one in Zone 2 if you can. but you should always have a drink of some Places of
Camden Town, Petticoat Lane (Sunday to the Prince Charles Cinema near Leicester kind. Everyone should have a drink in front worship
Friday 10am -2pm) Tube: Liverpool Street, Square shows unusual older films and is of them. When you finish you should buy
Good pubs
Aldgate or Aldgate East, and Portobello cheaper than other local cinemas. The another or move on to another place.
cinema also has some themed evenings
Finding
Market (Saturday 8am-6.30pm) Tube:
Notting Hill Gate, Ladbroke Grove. For and sing alongs. your own
accommodation
good quality fresh food try a farmers’ Supermakets/Shopping
market early on a Saturday or Sunday in London
morning (See www.lfm.org.uk to find one). There is a wide range of supermarkets in London Markets
Theatre and Musicals the UK. Waitrose (opposite 77 Gloucester Sport centres
Buy half price tickets for shows on the Road) is expensive but good quality. Also
same day from the ticket office in Leicester Wholefoods on Kensington High Street
Eating out Square. Queue at the theatre for returned sells very good quality organic food.
Best value are often Indian or Chinese. tickets a few hours before the performance. Sainsbury, Tesco and the Co-operative
Some do ‘all-you-can-eat’ deals. To try You can buy tickets at any box office are cheaper but also have good quality
English food, go to a Pub and try some around Piccadilly Circus. products. Asda and Lidl are the cheapest
traditional English meals like Shepherd’s supermarkets and have the most offers. A
Pie. good place to get cheap electrical items is
The FK Activity Programme has regular Argos.
Museums and art galleries
trips to restaurants to help you explore and
understand food from different countries. There are over 100 museums in London
and most of them are free including the
British Museum, the National Gallery, the TIPPING CULTURE
Parks Natural History Museum, the Science
In restaurants if a ‘service charge’ has been added to the
Museum and the V&A. You should
30% of London is green space for you to also visit some of the others: try the
bill you don’t have to leave a tip. If service is not included
enjoy. Visit a park local to you and or for Whitechapel Art Gallery, or for more it is normal to leave a tip of 10-15%. Do not tip in Pubs.
more information on the Royal Parks see contemporary art, the Design Museum For taxi drivers give up to £1 more or tell them to ‘keep the
www.royalparks.org.uk. and Dulwich Picture House. change’.
Getting around
Tube Santander Bikes Taxis
These are bikes provided by London Taxis (Black Cabs) have a yellow light
Student Oyster Card
Gloucester Road, Earls Court and
South Kensington are the nearest for anyone to use for a small fee. You on top - switched on when they are An Oyster Card is a travel card
tube stations. In every station you can pay by credit card or online. Go to available. They can stop to pick you which makes travelling around Lon-
can buy tickets or top up your Oyster the TFL website for more information. up anywhere and will always use the don easier. You can use it on most
Card. You will have a tube map in meter. Drivers have passed a difficult forms of public transport in London.
your Welcome Pack. exam, called “The Knowledge”, about If you want to take a train outside
Walking routes in London. of London (e.g. to Brighton) you will
There are also mini-cabs which look need to buy a separate ticket.
Bus Victoria station is about 30 minutes like normal cars. Only get these from a
walk from Gloucester Road; High taxi rank or book by phone and if you
Buses are a cheaper and more inter- Street Kensington 15 minutes; South have booked one make sure the driver
esting way to travel as you see more Kensington is about 8 minutes; says your name to confirm the book-
of the city. A bus journey is £1.50 Knightsbridge 20 minutes; Notting Hill ing before you get in the car.
whatever the distance. For more infor- 25 minutes; Southbank 50 minutes; Addison Lee is a company that oper-
mation about routes visit www.tfl.gov. Piccadilly Circus 40 minutes. ates all over London. 0207 387 88 88
uk/maps/bus or 0844 800 6677.
Uber is another option, which you can
Coach travel download as an app on your phone.
Rail travel This is a slow but cheap way to travel
around the country.
For information on times and fares go For information on timetables and
to www.nationalrail.co.uk This is an fares go to coach.nationalexpress.com
expensive way to travel but it is quick. or visit Victoria Coach Station, 164
Booking in advance can save you Buckingham Palace Road, SW1W 9TP.
money.
Sightseeing bus
You can also take a bus tour of the City
for around £22-25 from just outside
Gloucester Road Tube Station.
Can I get a
student HERE IS HOW:
oyster card?
1 go to photocard.tfl.gov.uk
I am studying at Frances 2 In the section labelled Please
I am studying at
King for at least 14 weeks, select your Oyster card move
Frances King for
full time over the pictures until you see
less than 14 weeks
18+ Student Oyster Photocard
and click on that picture
3 Click on Create web account
button
YES!
NO!
4 Click on View list of all
available establishments
5 Select Frances King School of
You cannot get a you will need: English (Gloucester Road)
student oyster card, � a credit/debit card
� a digital photo 6 Click on Apply Now button
but you can get a
normal oyster card There is a £20
charge per card 7 Click Continue
8 Fill in the registration information
and then click on Create Account
Top up your card 9 Follow the instructions to complete
at any tube station, You can: the details of your course, upload
Oyster card shop or the photo and make the payment
online. (£20)
pay as use a ‘contactless’ buy a day/week/month/annual It usually takes up to 2 weeks to
you go UK debit card travelcard receive the card. if you make a
mistake in your application you may
have to submit the application again,
which will take more time
Useful Apps
TRANSPORT OTHER APPS FREE TIME IN LONDON
Citymapper Dark Sky Cakewalk London Museum of London Street Museum
Best London transport app, has Cool weather app with animated A great app to help explore some of An app produced by the British
everything, including jetpack, satellite map showing rainfall London’s many cake shops. Has over Museum. Based on GPS and numbers
catapult and teleporter 300 listings and directs you there with located on lamp posts, you can view
google maps. historical photographs of London taken
WeatherMap+ from where you are standing. This is
Busmapper Another cool weather app, a
An app to help you work out pretty amazing and gives a fantastic
bit geeky, with air pressure, James Bond and Friends
which buses to get when travelling insight into how London looked in the
windspeed etc. Your mission, should you choose to
around London past.
accept it... is to use this App to locate
the real life locations where famous
Tube Exits WiFi Cafe Spots scenes from your favourite SPY/ Street Museum Londinium
Tells you which carriage to get Cafe Spots helps you find a Cafe THRILLER movies have been shot in An app produced by the British Museum.
on to get out nearest the stairs / or Restaurant with a free WiFi London. Google mapping shows you Based on GPSit provides a walking tour
transfer at the other end hotspot. It lists more than 75,000 where they are and how to get there. through London’s roman archeology.
Cafes and Restaurants with free iPhone users can blow dirt away by
WiFi in 115 countries around the blowing on the microphone. Amazing!
Cheap Taxis Walkin London
World. The locations are stored on Sadly not on Android!
Swiss Cottage, This lists Attractions by walking distance
your phone, so that you can find
Uber, and has downloadable maps so it’s
them when you are on the road
Greentomato really handy for seeing what’s nearby. Toiletocity
and do not have Internet access.
Toilet finder that lists over 1000 toilets in
London.
London Plaques
An authoritative guide to nearly 2000
plaques exploring the people and stories SecretLondon
behind them. Advance mapping with This has loads of different types of places,
offline maps and Google Street View to secret bars, parks, oddities etc.
make it useful whether you are in London
or not.
London: Tube Guru Guide & Audio
With Tube Guru a journey on the
British Film Locations London Underground will never be
Based on British movies, this app shows quite the same. This one-of-a-kind app
you some of those memorable filming is the perfect companion to the Tube
locations and let’s you photograph them. experience, digging up a treasure trove
Great for some brilliant memories of of indispensable facts and figures, fables
London, particularly if you are a film buff. and falsehood.Health
Health Care in the UK
Dental treatment
If you are not entitled to free
medical treatment from the Can I There are many private dentists
National Health Services (NHS) that charge for their services.
we recommend that you buy
register For free dental treatment by
medical insurance if you have not with a supervised dental students you
done so already. Private medical can try
treatment is expensive.
doctor? Guy’s Hospital
floors 17-28, Tower Wing
I am studying in Great Maze Pond
NHS treatment is free if
the UK for more I am studying in London SE1 9RT
one of these is true for
than 6 months the UK for less Tel: 020 7188 8006
you:
than 6 months
1. You are from the European
Economic Area REGISTERING GUIDLINES:
2. You are studying in the UK for 6
months or more
3. Your country has a reciprocal 1 Find a doctor in your local area www.nhs.uk
health agreement with the UK.
2 Contact the practice and ask to register with
them. You will need: your name and address, If you need to see a
For more information visit
www.nhs.uk or date of birth, id card / passport and proof of doctor please go to
www.adviceguide.org.uk address one of the walk-in
medicentres (more
3 Once registered, you will receive an NHS information on the
card. Keep it safe and take it with you when next page)
you go to the doctor, dentist or hospital.Emergencies
MINOR INJURIES UNIT:
For non-life threatening injuries.
and
London Guy’s Hospital Minor Injuries
Bridge
Unit
Ground Floor
Tabard Annexe
Hospitals
Great Maze Pond
London
Postcode: SE1 9RT
020 7188 3879
Parsons
Green NHS WALK-IN CENTRES:
In an emergency call 999. You will be asked
which service you require - say “Police”, To get free immediate treatment
“Fire” or “Ambulance” to get put through to by nurses for simple problems
the right people. If you need medical help, quickly and without an
but it isn’t a 999 emergency, you can call appointment.
111. NHS 111 will assess you, provide
advice and direct you straight away to the
local service that can help you best. It is
5-7 Parsons Green
available 24 hours a day 7 days a week and London
calls are free, including from mobiles. Postcode: SW6 4UL
For more information visit www.nhs.uk/111 020 8846 6758
NHS 111 can direct you to your nearest
medical centre. Gloucester Road
South Kensington
Glo
uce
ACCIDENT AND EMERGENCY
ste
r Rd
The nearest hospital, injuries Earls Court
G ard
en s
(A&E):
unit and walk-in centre to the
rby
the
On
We
slo
Open 24hrs for SERIOUS
d
nR
wG
mpto
school are:
Old Bro
ard
en
illnesses or injuries ONLY.
s
Chelsea and Westminster
Hospital
West Brompton
Fulham Road
Rd
London
If you need advice about contraception or pregnancy,
am
lh
Fu
Postcode: SW10 9NH
please speak to a member of Student Services or visit
020 8746 8000
www.fpa.org.ukPersonal Safety
London is generally a safe place Your personal belongings Using your credit card
to be but as with a lot of big cities
there are sometimes pick-pockets Do not leave your purse, wallet or phone Do not give your pin number to anyone. You
and thieves. We would like to on the table in a restaurant or in a should never be asked for it even by your
help you to avoid being a victim of classroom during a break. bank, a Police Officer or a shop assistant.
these crimes. Here is some friendly Try to carry as little cash as possible. When you are getting cash from a cash
advice to help you have a safe and point check there is no one looking over
Make sure your wallet, purse or phone is
worry-free time in London. your shoulder before you start and be aware
in a pocket or bag and can’t be seen by a
of people around you while you use the
pick pocket. It is best to have a bag with
cashpoint.
a zip.
Try to put your purse, wallet or phone in Most British people cover their hand while
an inside pocket of your bag not in an they enter their pin number into a machine, so
easily accessible pocket on the outside of
don’t worry that this might appear to be rude.
your bag.
Watch your belongings at all times and
keep them close to you (on your knee).
Be careful of people approaching you in Renting accommodation
the street or when sitting at a restaurant,
they might be trying to distract you so they If you are planning to rent accommodation
can take your phone, wallet or purse. outside of Frances King please come and
ask the Student Services Office for our advice We hope this helps you
If someone says they are a Police Officer feel safer in London.
leaflet.
and wants to talk to you, you can ask to If you have any problems
see their identification or you could ask to you can contact the
go to the police station because you are police, call the Frances
worried about giving out information. Walking King emergency phone
Only keep things in your bag that are number on the back of
essential to you. For example, in the Do not walk listening to music or looking at your student card or
UK you do not need to carry your your phone as you will not notice who/what come to the Student
identification card or passport with you at is around you. Services Office.
all times, so the safest place for this is at
homeThe law in the UK
Smoking Council tax
Smoking is banned in all public buildings in This is a local tax that is charged on each prop-
POLICE STATION
Britain including bars, restaurants, shops, sta- erty. It varies in different boroughs (districts)
tions, cinemas and on all public transport. You in London and each has its own rules for dis- The nearest police stations to the school are:
can smoke on the street. counts for students.
Kensington Police Station,
72 Earls Court Road,
Drugs Weapons London,
Britain has strict laws against the use of illegal It is illegal to carry any weapon for defence W8 6EQ
drugs and punishments can be very heavy. including gas and pepper sprays. You will be Tel: 020 7376 1212
You are strongly advised not to use illegal arrested if the police stop you and you have a
drugs during your stay. knife with you. Metropolitan Police Station,
2 Lucan Place,
London
Shoplifting Cycling SW3 2PB
People who are caught stealing from shops will You cannot ride a bike on a pavement and you Tel: 020 7376 1212
probably have to go to court and pay a fine. must have lights if you cycle at night. A helmet
is not obligatory but is strongly recommended. If you are a victim of any crime or are
charged with any crime, please tell Student
TV Licence Services who will offer you assistance.
Legal problems
Every house/flat that has a TV must have a TV
licence. If you rent a room or are in a flat share, For free legal advice you can go to the Citizens The Frances King Emergency Telephone
find out who is responsible for getting the TV Advice Bureau (Chelsea Old Town Hall, Kings number is 07768325391. You can also find
licence. If you answer the door when officials Road, London, SW3 5EE 0844 8269708 or this on the back of your Student Card.
come, you will be the one that goes to court. 020 7351 2114)You can also read
