Snacking Made RighT 2020 ESG Report - Mondelez International
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Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Table of contents CEO Q&A About us Our purpose Our approach Materiality ESG priorities Our ESG progress From global favorites such as Cadbury Leading the future of snacking We’ve been leading the future of snacking and have our Dairy Milk chocolate, Oreo cookies and eyes and energies firmly set on the years to come. Guided by our purpose, we are forging ahead in our own distinctive Trident gum to new go-tos such as Hu’s way to make snacking right for everyone. Our way is plant-based, paleo snacks – at Mondelēz characterized by progress, priorities and partnerships. We are building a sustainable snacking company and putting International, we’re here to empower our focus on long-term sustainable business outcomes. people to snack right. To this end, we prioritize for biggest impact, advocate for and invest in transformational approaches, and collaborate with public and private partners – to achieve better, longer The right snack, for the right moment, lasting results sooner and at scale. made the right way, is how we say it. Staying true to our purpose and priorities 2020 was an extraordinary year on this multi-year And we’re dedicated to bringing this to journey. A year where we all faced the immense life for all kinds of people, around the challenges of the global COVID-19 pandemic. Throughout, we stayed true to our purpose and priorities, and close to world, every day. This is what guides and our colleagues, consumers and communities. We worked galvanizes us, and how we live up to our together like never before to tackle the challenges, and above all put people first, as we continued to safely and Environmental, Social and Governance smartly do what we do best – bring consumers much- needed moments of sustenance, comfort and indulgence. (ESG) responsibilities. Focusing on key issues Through the year, a number of key issues came to the fore. Issues such as the increasing importance to consumers of health and well-being; the growing focus on the realities of living incomes for cocoa growing communities; the need to address root causes of systemic issues like deforestation and diversity, equity and inclusion (DE&I); and the importance of working toward collective action and advocating for public-private partnership to tackle some of the biggest problems challenging our world today, including climate change and plastic pollution This report shines a light on the issues as we share the story of how we empower people to snack right, the progress we’re making and the impact we are having along the way. We hope you enjoy the report. (We’ve certainly done our best to make it good enough to eat…) MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 2
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents Table of contents CEO Q&A About us Our purpose Our approach Materiality ESG priorities Our ESG progress Table of contents Performance Right Moment Right Way CEO Q&A 4 Overview 17 Overview 26 Cocoa Life 43 About us 5 Landscape & Insights 18 Landscape & Insights 27 Conserving and restoring cocoa-landscapes 44 Our purpose 6 Mindful snacking 19 Diversity, Equity & Inclusion 28 Improving the economics of cocoa farming 46 Our approach 7 Portion control 20 Workplace safety 30 Creating empowered cocoa communities 47 Materiality 8 Labeling & Marketing 21 Workplace wellness 31 Our progress 48 ESG priorities 9 Nutrition partnerships 22 Human rights 32 Continuing to make cocoa right 49 Our ESG progress 10 Making a difference where it counts 23 Climate 34 Wheat 50 Impact Investing 24 Energy 35 Harmony Wheat 51 Right Snack Packaging 36 Palm oil 52 Overview 11 Waste 38 Leading a forest positive future 53 Landscape & Insights 12 Water 39 Looking forward 54 Innovating for consumers 13 Broad portfolio & Well-being 14 Sustainable Ingredients Governance Evolving our portfolio 15 Overview 40 Overview 55 Food safety & Quality 16 Ingredients 41 Compliance & Governance 56 Cocoa 42 UN SDGs 58 Closing letter 59 Right Snack Right Moment Right Way Sustainable Ingredients FIND OUT MORE FIND OUT MORE FIND OUT MORE FIND OUT MORE MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 3
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A CEO Q&A About us Our purpose Our approach Materiality ESG priorities Our ESG progress An Interview Laura: The past year has been one of the most challenging. How did Mondelēz International Sustainable Futures is just that – an impact investment platform funding the innovation, Cocoa sourcing is clearly a big focus of ours given our portfolio. Our $400 million with Dirk continue to drive positive change and incubation and collaboration that will unlock Cocoa Life program delivers measured advance its ESG strategy? long-term, self-sustaining solutions in our key impact on the ground in our cocoa growing Van De Put areas of focus: addressing climate change, communities, leading to improved farmers’ Dirk: Snacking Made Right is the lens through eliminating plastic waste and thriving building livelihoods, more sustainable use of land and which we define ESG, and our strategy is ingredient sources. women’s empowerment. and Christine focused on lasting, meaningful and positive We also supported those struggling from the We believe greater diversity of perspectives, impact on the world. It drives us to take care of impacts of COVID-19, donating $30 million approaches, partners and diverse employees McGrath our people, protect our resources and empower globally to relief efforts. bring about better business outcomes. We and respect the people our business touches established bold goals for Economic Inclusion around the world. Laura: How does ESG impact our long- and Supplier Diversity, including spending Last year our purpose, empower people to term success? $1 billion with women and minority-owned EVP & General Counsel Laura Stein sits snack right, was more important than ever. businesses by 2024. with CEO Dirk Van de Put and Chief of Our purpose alongside our sustainable growth Dirk: Our purpose – empower people to snack right – drives everything we do. ESG is core Looking ahead, we have focused 2025 goals Global Impact Christine Montenegro strategy is tied intrinsically to our ESG strategy. including 100% of our packaging designed With our global size and scale, we have the to our purpose. ESG metrics are integrated McGrath to discuss our distinctive way to be recyclable, and 100% of cocoa volume ability and responsibility to deliver on our across our organization to enhance and drive of making snacking right. commitments, look ahead to the future and stakeholder value. for chocolate brands sourced through Cocoa Life, and achieving our Science Based Target enhance transparency in our progress. Our ESG efforts play a direct role in the success Initiative (SBTi) climate goals in line with expert 2020 was indeed difficult but it brought out the of our business and are directly embedded recommendations to keep global warming well best in Mondelēz International. We accelerated within our financial measures. Through this below 2 degrees. our commitments. I am incredibly proud of the approach we are able to achieve significant, Dirk Van de Put business-impacting results. We prioritize where we can have the greatest Chairman & CEO strong progress our people delivered driving impact, focus on measurable outcomes, and Mondelēz International positive change and I am excited about the Clear long-term goals, measurable progress seek partnerships to drive scale. lasting impact we are leading for the future. and transparency are vital to building trust with our stakeholders, and this trust must Laura: What does the future of Snacking Laura: Has Mondelēz International changed be earned through action and maintained Made Right look like? its approach to ESG in light of the pandemic? through enhanced disclosure and dialogue. Dirk: I envision a future company that is more Christine Chris: As part of our business strategy our Our consumers, our customers, our colleagues, sustainable, diverse, transparent and one that Montenegro McGrath ESG strategy focus is where we can make the and our investors want to support a company Vice President and offers an array of choice to consumers. biggest difference. We continually review and they trust and that’s why ESG is woven into the Chief of Global Impact and Sustainability evolve our initiatives as we work to emerge fabric of our business. The importance of well-being will only continue Mondelēz International stronger and create a future where people to grow. and planet thrive. Our ESG strategy has Laura: What were you particularly proud of We have work to do in accelerating our not changed, but we remain collaborative, last year, and what do you want to continue progress in diversity, equity and inclusion, innovative and transformative in our to accomplish? but we are making good progress. A big step approaches to make strong progress and define Laura Stein Chris: I am incredibly proud of our teams, forward was expanding our commitments, our future focus. EVP Corporate & Legal whose work led us to exceed our 2020 including the commitment to double U.S. Black Affairs, General Counsel The pandemic highlighted the immediate need representation in management by 2024. Mondelēz International Snacking Made Right goals in key areas like CO₂, to accelerate efforts to empower communities water and waste reduction. Moving forward, we Snacking Made Right will guide us to this future, – especially underprivileged communities our will continue to target our efforts where we can and it will evolve as we deliver the right snack, business touches. We rolled up our sleeves and and should affect meaningful change at scale, for the right moment, made the right way. created approaches that can be part of holistic such as in cocoa, plastics, and diversity, equity solutions to some of the biggest challenges and inclusion. our world faces today. The 2020 launch of Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 4
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A About us About us Our purpose Our approach Materiality ESG priorities Our ESG progress About us What we do Our impact We love consumers. And we love snacks—they’re our world, and we want Empowering people to snack right—it’s our way to grow well as a business, and do well for people and the planet, and it’s about real $1B+ to make that world right for everybody. We are investing over $1B to positively lasting and positive impact. impact people and the planet in local communities.1 2020 NET REVENUES BY CATEGORY Beverages 4% 2020 ACHIEVEMENTS 99% 68% 20+% palm oil sourced from suppliers reduction in CO₂ emissions from of our cocoa volume for our chocolate aligned to our Palm Oil Action Plan. manufacturing. (baseline 2013) brands sourced sustainably via Cocoa Life, and 100% cocoa volume for global Biscuits 48% Chocolate 31% Gum & Candy Cheese & Grocery 67% chocolate brands. 16% child labor due diligence via Child snacks revenue from portion control 30+% 10% 7% Labor Monitoring and Remediation options. Systems (“CLMRS”) across Cocoa Life reduction in priority water usage. $1B communities in Ghana. MARKET SHARE 94% 30+% announced global DE&I public commitments including spending reduction in total waste from packaging designed to be recyclable. $1B with women and minority- #1 #2 #2 #2 manufacturing. (baseline 2013) owned businesses annually and doubling U.S. Black representation in biscuits* chocolate candy gum management by 2024. 1 Includes $450 million in donations, both cash and products, since 2012, and a $400 million investment in our Cocoa Life program Reference page 10 of this report for baseline figures Our reach 2020 NET REVENUES BY REGION Our brands We are a global snacking Oreo and Chips Ahoy! cookies, North America Europe business with a strong 31% ($8.2B) 38% ($10.2B) belVita and RITZ biscuits, Cadbury local presence. Dairy Milk, Milka, and Toblerone chocolate, Sour Patch Kids candy, 79K+ We have approximately 79,000 employees and Trident gum to name a few – from global brands to local jewels, >150 Our snacks are enjoyed we make and bake great snacks in over 150 countries Latin AMEA for millions of people around the America 22% ($5.7B) world every day. 9% ($2.5B) *2020 category position. Source: Euromonitor MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 5
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A About us Our purpose purpose Our approach Materiality ESG priorities Our ESG progress Our purpose We empower people to snack right. We do it by offering… Right Snack Right Moment BROAD PORTFOLIO + WELL-BEING EASY ACCESS + MINDFUL SNACKING Make a broader Offer a range of snacks from assortment of delicious, indulgent to wholesome The right snack… high-quality snacks, and everything in This is about giving people a wide range of high-quality snacks iconic global and local between, convenient brands that nourish and innovative so they can make great informed choices. From indulgent treats life’s moments. formats, always to wholesome bites, we want to create snacks that people truly locally relevant. love and feel good about. …for the right moment… This is about making it easy for people to enjoy snacks wherever they are in the world, whatever time of day and to do so mindfully. Right Way …made the right way SUSTAINABLE SNACKING + TAKE A STAND This is about taking the lead in making sure our snacks are not Celebrate our proud heritage as only right for people but also right for the planet – from the raw makers and bakers, advance our sustainable sourcing and materials we rely on, to the communities we live in and work packaging and obsess over with and the climate we all need to care for. consumer-inspired quality. Our values Our ESG ambition: building a sustainable snacking company Our three values guide how we make snacking right. Across Mondelēz International around the world, we all do everything we can to: Sustainably Minimal impact Diverse, inclusive Products that meet Zero packaging sourced ingredients on climate & & engaged evolving consumer waste & circular from empowered landscape workforce snacking needs pack economy communities Love our consumers Grow every day Do what’s right and our brands FIND OUT MORE Strong governance MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 6
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A About us Our purpose Our approach approach Materiality ESG priorities Our ESG progress Our Approach As part of living our purpose and values, we have a clear and Spotlight on business strategy distinctive approach to ESG. It is aligned to our business strategy and we have set public commitments to achieve meaningful At Mondelēz International, we are focused on our Prioritize where progress and drive positive, lasting change. we can have the three strategic priorities: growth, execution and largest impact culture. We’re accelerating consumer-centric growth; Our approach is informed by our understanding of the issues that we’re driving excellence in execution; and we’re are most material to us as a business and to the communities we building a winning growth culture. touch, and in turn by the priorities we have set for ourselves along Focus on Take a our value chain – from cocoa bean to chocolate bar, from biscuit long-term collaborative FIND OUT MORE bake to happy belly. Working together in collaboration with sustainable approach partners, external advisors, regulators and stakeholders, we focus outcomes on maximizing our long-term positive impact. Right Snack Right Moment Right Way Broad portfolio Well-being Easy access Mindful snacking Sustainable snacking Take a stand We offer a wide range We renovate and We help consumers We inspire mindful We strive to create a We stand up for what we of delicious, high-quality innovate our portfolio with easy access ways of snacking, to future where people and believe and do business snacks from indulgent to satisfy consumers’ to the right snacks help people savor each planet thrive. the right way. to wholesome. current and changing throughout their day. bite and experience well-being needs. more satisfaction. MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 7
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A About us Our purpose Our approach Materiality Materiality ESG priorities Our ESG progress Materiality We have identified four social and environmental issues that are most material to building a successful sustainable snacking company and have a clear focus of action for each one: At Mondelēz International, we are committed to focusing where we can make the biggest difference and deliver the greatest long-term positive impact. We go about this in a disciplined and determined way. Since 2012, we have worked with internal and external 1. Safety experts to review the impact of major environmental and Promote the safety of our people and products. societal issues on our business and shape our strategic 2. Supply security response and action plans. Focus on key agricultural commodities and social challenges in the supply chain, including sustainable Our Board of Directors and the Governance, Membership agriculture and human rights management within and Public Affairs Committee of the Board are actively our signature programs for cocoa and palm oil involved in our environmental and social agenda as part of and operations. the Governance, Membership and Public Affairs Committee, the Mondelēz International Leadership team, as well as our 3. Environmental footprint regional business units and global functions. Improve environmental impact across our operations, Importance to Stakeholders supply and communities. Covering our primary We validate our long-term targets and associated action ingredients, product packaging and manufacturing. plans with external experts including Quantis and gather 4. Consumer well-being feedback from various investment groups. Additionally, Promote improved health and well-being through we consider perspectives from our ongoing stakeholder portfolio enhancements, package messaging and engagement, as well as actively engage with various ESG community partnerships. ratings and indices and we advance our disclosure. This two-way dialogue informs our ESG ambition, which defines our concept of social and environmental materiality. Our Board actively oversees this concept. Materials and processes that guide our assessment include our Enterprise Risk Management (ERM) program for identifying, measuring, monitoring and managing risks; external affairs analysis of stakeholder and regulatory issues; the greenhouse gas, land and water footprint of our total company; proprietary consumer insight data; and publicly available data on societal issues, including statistics and reports from authorities, NGOs and peer companies. Influence on Business Success MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 8
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A About us Our purpose Our approach Materiality ESG priorities ESG priorities Our ESG progress ESG ENVIRONMENTAL Reducing Our Environmental Impact SOCIAL Empowering People & Communities GOVERNANCE Promoting Strong Governance Priorities & Sourcing Sustainably Throughout The Company • Social Impact – Promoting human rights • Ingredients – Transformational signature across our business and empowering Implementing governance supporting sourcing programs across key raw materials underprivileged communities and driving our public commitments to We do everything we can to including Cocoa (Cocoa Life), Wheat (Harmony environmental and social progress enabled by: • Well-being – Empowering consumers with Wheat), and Palm Oil (Palm Oil Action Plan) • Strong board oversight make snacking right for everyone with a focus on holistic approaches to choices, mindful snacking habits and portion our business touches — from control • A culture of accountability and compliance building resilience in these supply chains by the farmers and communities implementing and innovating approaches to • Diversity, Equity & Inclusion – Championing • Aligned incentives across our business we work closely with to source grow more efficiently in a way that enhances progress for our colleagues, culture & • Proactive two-way dialogue with stakeholders the land and improves the economics of communities key ingredients through to the farming these raw materials • Quality & Safety – Providing high-quality, consumers who enjoy our snacks. • Climate – Combating climate change with safe food and fostering a culture of zero To be effective, particularly in the fight an end-to-end, science based, and third incidents and zero defects against climate change, plastic pollution party verified approach focused on reducing and human rights infringements, we need emissions in our operations and our sourcing to recognize our impact on the world, of key raw materials prioritize and focus our programming on • Packaging – Creating zero net waste action we know is transformational and packaging by investing collaboratively in attainable – so we can have a measurable the innovation of materials, education and and lasting long-term impact, faster. infrastructure to improve recycling globally To this end, our priorities flow from our materiality evaluation. Our strategic focus areas and 2025 goals 2025 Goals map to the areas of our business that We focus on achieving meaningful, clearly- Packaging Diversity, Equity & Inclusion account for our greatest opportunity to defined, long-term sustainable business goals • 1 00% packaging designed to be recyclable and • Double representational percentage of make a positive lasting impact on the against which we measure our ESG progress. labeled with recycling information women in executive leadership (2024) environment and communities. They are also aligned to what is most material to our •5 % reduction in overall virgin plastic • Double representational percentage of Black long-term business success. By focusing ENVIRONMENTAL •2 5% reduction in virgin rigid plastic colleagues in U.S. management (2024) our efforts in these areas, we can drive Ingredients • $1 billion spent annually with minority- and sustainable business growth and deliver • 100% cocoa volume needed for our chocolate women- owned businesses (2024) brands sourced through Cocoa Life SOCIAL meaningful progress in reducing our Quality & Safety Social Impact environmental impact and empowering • 100% EU wheat sourced through Harmony • 100% Global Food Safety Initiative certification •H uman rights due diligence for 100% Cocoa people and communities. (by 2022) for manufacturers and suppliers Life communities in West Africa • 100% palm oil continued RSPO certified, •C ontinued investment in Sustainable Futures • 0.5 World-Class Total Incident Rate traceable to mill, sourced from suppliers ventures and funds consistently achieved FIND OUT MORE ABOUT OUR with Mondelēz Palm Oil Action Plan (POAP) ENVIRONMENTAL FOOTPRINT policy compliance Well-being •2 0% global net revenue from portion control Climate snacks • 10% end-to-end CO₂ emissions reduction FIND OUT MORE ABOUT OUR • 100% mindful snacking labeling across MATERIALITY ASSESSMENT • 10% water reduction packaging globally • 15% food waste in manufacturing reduction Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 9
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Overview Table of contents CEO Q&A About us Our purpose Our approach Materiality ESG priorities Our ESG ESG progress progress Our ESG TOPIC GOALS 2020 PROGRESS ESG Right Snack Progress On track Well-being Grow well-being snacks by 2X core*** Roadmap developed Right Moment We are committed to regularly and 20% snacks net revenue from portion control snacks by 2025* On track 16% transparently reporting our progress. Portion control On track Mindful Snacking: Snack Mindfully portion icon on all packs by 2025*** 14% We have achieved or exceeded all Right Way but one of our 2020 goals; indeed we Cocoa Life: 100% volume for chocolate brands sourced through On track achieved a number of them ahead of Cocoa Life by 2025* 68% schedule. We are on track against our Harmony Wheat: 100% wheat for EU biscuits sourced through On track 2025 goals. Harmony by 2022* 76% On track Sustainable ingredients Palm oil forest monitored: 100% by 2025**** to report in 2021 We have communicated that we are tracking Achieved adoption of standards such as those published Palm oil RSPO certified: 100% by 2025 (since 2013) 100% by the Sustainability Accounting Standards Palm from suppliers aligned with Palm Oil Action Plan/policy: On track Board (“SASB”) and the Task Force on Climate- 100% by 2025 (since 2014) 99% related Financial Disclosures (“TCFD”). We will CO₂: 15% reduction in CO₂ emissions across manufacturing Exceeded reflect shareholder feedback as we continue to operations by 2020** -24% align our sustainability reporting with evolving Exceeded Environmental impact Water: 10% reduction in priority water usage by 2020** standards. For more information on the areas -33% of alignment between those standards and Exceeded Waste: 20% reduction in total waste from manufacturing by 2020** -31% our current disclosure please visit our website Exceeded where we have published SASB and TCFD Reduction: 65,000 tonnes packaging elimination by 2020** 68kT indices and further data. Packaging innovation Recycability: 100% of packaging designed to be recycled, labeled with On track recycling info by 2025 94% LONG-TERM GOALS DRIVING SUSTAINABLE BUSINESS GROWTH THE RIGHT WAY FOR Human Rights: 100% human rights due diligence system coverage in own Achieved PEOPLE AND PLANET operations & tier-1 suppliers by 2025 100% Reducing environmental impact & Child labor: monitoring & remediation measures at 100% Cocoa Life On track Social sustainability sourcing sustainably, empowering people communities in West Africa by 2025*** 28% and communities. Invest in innovative Sustainable Futures ventures and funds On track Promoting accountability, strong board Double representation percentage of Black colleagues in On track oversight, transparency, stakeholder U.S. management *** engagement, aligned incentives. Diversity, Equity $1 billion in diverse supplier spend globally by 2024**** On track & Inclusion Increase representation percentage of women in executive leadership roles Strong CATEGORY KEY: by 2024** 34% Consistently achieve 100% Global Food Safety Initiative certification for On track Environmental manufacturers and suppliers 100% Quality & Safety Social Strong Consistently achieve world-class Total Incident Rate of 0.5 10% TIR reduction 2020 Governance Cage Free Eggs: 100% N.A. by 2020***; 100% global by 2025 On track Other (excl. Russia and Ukraine)*** 100% N.A., 27% global * 2012 baseline ** 2013 baseline KPI reporting excludes acquisitions *** 2018 baseline **** 2020 baseline MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 10
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Innovating Broad portfolio Evolving Food safety & Insights for consumers & Well-being our portfolio & Quality We’re committed to offering a wide range of delicious, high-quality snacks that make people feel good, and to keep improving and innovating to meet our consumers’ evolving well- being needs. RIGHT SNACK GOAL PROGRESS We created five new well-being brands across the U.S. and EU. UN Sustainable Development Goals Top tier: We focus on a priority SDG where we can make the biggest impact: Additional tier: We also seek to positively impact the following SDGs: 9 – Industry, Innovation and Infrastructure 17 – Partnership for the Goals MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 11
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Innovating Broad portfolio Evolving Food safety & Insights for consumers & Well-being our portfolio & Quality Landscape & Insights As consumer needs continue to change, we keep evolving and innovating to offer the right range of snacks. TUNING INTO THE EVOLVING ROLE HELPING PEOPLE TO FEEL GOOD SNACKING PLAYS IN PEOPLE’S LIVES Moreover, people increasingly want to feel Snacking has always had a role in people’s good about the snacks they eat – knowing lives but that role is expanding and evolving that they not only taste delicious but also as they become busier than ever (at home mindful of the implications to mind, body, or on the go), as the definition of snacking and planet. continues to expand, and as people become more conscious of the overall well-being of self and planet. EVOLVING MUCH-LOVED FAVORITES CREATING NEW WINNERS People are keen to keep enjoying the More than ever, innovations in snacking traditional snacks they have loved for so can make a big difference in providing the long, but they are also increasingly concerned right snacks for all kinds of consumer needs. about well-being and environmental impacts. These can take many forms, from inventing So they are open to having their favorite completely new snacks, to adding new snacks evolved, for example by reducing sugar variations for an existing portfolio. or adding nutrition. MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 12
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Innovating Broad portfolio Evolving Food safety & Insights for consumers & Well-being our portfolio & Quality INNOVATING FOR SNACKFUTURES™ SnackFutures™ is our innovation and venture SnackFutures™ is a key pillar of our CONSUMERS hub dedicated to creating a portfolio of snacks consumer-centric growth strategy. It seeks to that is good for people, kind to the planet accelerate innovation and support incremental and deliciously fun. It is deliberately designed growth against three key strategic areas: to push the boundaries of what’s possible in invent new brands and businesses, invest in To keep up with consumers’ evolving snacking by focusing on consumer trends and early stage entrepreneurs, and amplify the needs, we have established a dedicated unlocking emerging growth opportunities SnackFutures™ impact with the CoLab startup team that is focused on creating and around the world. engagement platform. investing in unlocking the future of new Well-being snacking offerings. GOAL PROGRESS Since its launch in 2019, SnackFutures™ has launched five new well-being brands in the U.S. and Europe (NoCOé, Dirt Kitchen Snacks, CaPao, Millie Gram and Ruckus and Co), made GLOBAL CASE STUDY GLOBAL CASE STUDY GLOBAL CASE STUDY minority investments in Uplift Food, Torr INTRODUCING CONSUMERS TO CREATING SNACKABLY SNACKIFYING CLIMATE and Hu (which was recently acquired by THE WONDER OF CACAOFRUIT DELICIOUS VEGGIES WITH CHANGE WITH NOCOÉ Mondelēz International), and established a WITH CAPAO DIRT KITCHEN SNACKS Millennial and Gen Z consumers global footprint. As one of the world’s largest Dirt Kitchen Snacks is a are eager to play an active role producers of chocolate, we have new brand created by in protecting the planet and are done a great deal to achieve a SnackFutures™ to help solve consumers’ veggie increasingly doing so through “SnackFutures™ plays an important role in sustainable supply of key ingredients dilemma. Consumers are trying to get more the food choices they make. Given they are our company’s innovation pipeline and our with initiatives such as our Cocoa vegetables into their lives (91% according to a also a generation of snackers, we saw the position as the leader in snacking, especially Life sustainable program. We discovered that consumer survey) but there are barriers, like the opportunity to create a brand that could enable as consumers’ needs are continually evolving. after the cocoa beans are extracted to make time it takes to prepare them and convenient We are hyper consumer-centric and dedicated this group to make a snackable impact on one to understanding those changing needs chocolate, the rest of the cacaofruit – about ways to consume them. Importantly, consumers of their top priorities – climate change. and developing snacking solutions to suit 70% – is wasted. Through SnackFutures™ we want more excitement when it comes to snacks. consumers’ lifestyles and values, such as were able to incubate a new brand built on Dirt Kitchen Snacks are made by air drying real, NoCOé is our first brand built by design to have reducing waste, seeking out functional the promise of rescuing and reimagining that recognizable vegetables such as green beans, a neutral carbon footprint. We do this in how benefits, and making products that are better we create the plant-based snack itself – using for the planet and deliciously fun!” wasted cacaofruit. The outcome was CaPao. and giving them some culinary love. Moreover, CaPao was created using upcycled cacaofruit one of the product lines is created from upcycled organic, local-first growing and production pulp and combining it with other simple, real, produce, which helps to both reduce food waste practices, short distribution circuits and plant-based ingredients into a completely new and support farmers. Dirt Kitchen Snacks entered sustainable packaging, and by offsetting our type of snacking experience. After the initial into its pilot stage just before the pandemic remaining impact 100% through partnerships. consumer testing in the UK, we pivoted to hit and quickly pivoted to direct-to-consumer The first product we created was a cracker pilot CaPao in about 15 stores throughout Los and a dedicated influencer strategy to optimize to cater to the highly popular French aperitif Angeles. In 2020, we made several product and learnings, visibility and consumer experience. occasion. We launched three varieties in 100 packaging improvements based on consumer The brand is seeing steady growth as it begins stores in Paris in 2019 in strategic partnership Brigette Wolf, and customer feedback. We are now in the expanding distribution. with Franprix, one of the major retailers Head of SnackFutures™ process of scaling throughout southern in France, as well as through e-commerce. California, and direct-to-consumer, while being To make the most of its potential, we are one of the first brands to pursue Upcycled focusing on growing the NoCOé portfolio and Certification. distribution. Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 13
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Innovating Broad portfolio Evolving Food safety & Insights for consumers & Well-being our portfolio & Quality BROAD OFFERING A BROAD PORTFOLIO We offer a broad range of delicious, high-quality Better for You This is about understanding and responding PORTFOLIO & snacks – from indulgent bites to wholesome to consumers’ dietary needs, for example by bars. We want to make sure our range keeps offering reduced-sugar options or alternatives WELL-BEING satisfying the diverse needs of millions of with good ingredient swaps. For example: consumers around the world. For example, we are continuing to evolve our portfolio – innovating • Cadbury Dairy Milk almond milk and renovating to broaden our offerings while •G ood Thins Gluten Free (US/Canada) To meet the needs of our many improving the nutritional credentials of snacks •b elVita Bakes and Bites – gluten free source of different consumers, we offer a broad our consumers have grown to love. We are also fiber (Australia) living up to our responsibility to increase portion range of snacks, with an increasing control options, and enhancing our focus on Authentic, Natural, and Simple focus on well-being. encouraging mindful snacking to empower This is about making the most of nature’s • Bournvita Crunchy wholegrain biscuits (India) consumers to enjoy more of our portfolio in ways pure, potent and raw goodness harnessed and • Oral B sugar free gum with fluoride (Europe) they can feel good about. untouched to give maximum taste and health • Clorets gum with activated charcoal (Japan) INCREASING OUR FOCUS ON WELL-BEING value. For example: BROAD PORTFOLIO & WELL-BEING PROGRESS We are increasing our focus on well-being. Permissible Indulgence 19 • L U BIO – organic biscuits (France) This involves a broader, more holistic approach This is about offering indulgent snacks with – one that takes in people’s emotional •P hiladelphia Intense – 100% natural ingredients more permissible recipes, in smaller sizes or and functional needs. That’s why we keep (Europe) portion-controlled, so you don’t have to feel innovating, renovating and extending our guilty about treating yourself now and then. new well-being product range of snacks to satisfy consumers’ current Functional Nutrition For example: launches in 2020 and changing well-being needs. We focus on This is about offering snacks that not only four key areas of opportunity here: Better for taste good and give you sustenance but do • Cadbury Simply Smooshed bars and Really You; Authentic, Natural, and Simple; Functional good too. Snacks with fortification or positive Nutty mixes (Australia) GOAL PROGRESS Nutrition; and Permissible Indulgence. nutritional benefits to protect, rebalance, • Lacta Intense Dark chocolate (Brazil) recharge. For example: Well-being Our goal is to grow our well-being snacks at two times the rate of our traditional snacks by the end of 2020 and beyond. In 2020, our well- GLOBAL CASE STUDY GLOBAL CASE STUDY GLOBAL CASE STUDY being snacks grew 3%, 0.8x versus WELCOMING HU TO THE FAMILY EMBEDDING BETTER ALL-ROUND CREATING A DELICIOUS our traditional snacks. This was due We’re excited to welcome Hu Products to In Australia, The Natural Confectionary Company GLUTEN-FREE OREO to the strong performance of our the Mondelēz International family of brands (TNCC) launched reduced sugar and vegan To give our existing Oreo customers more traditional snacks, especially in the following our acquisition of Hu Master Holdings. options, with portion-control packs. The launch options as well as open up the world of Oreo U.S., and also COVID-19 lockdowns, to new customers, we expanded the product has been a big success, with $13m sales and +6% which impacted performance in Hu Products is a fast-growing snacking company portfolio to include two gluten-free offerings: other countries. growth in year one. Looking ahead, there are in the U.S. with a strict focus on Ultrasimple™ Oreo Gluten-Free and Oreo Double Stuf Gluten- plans to go further in 2021 with more options Growth in traditional snacks ingredients. It has been recognized with various Free cookies. These new versions give the same including kombucha (added prebiotics). outpaced growth in well-being gold, silver and bronze medals in the “2019 Best great Oreo taste, gluten-free. With the addition snacks year-on-year. Consumers’ Vegan Chocolate Awards.” In addition to its of these new offerings, the growing number contemporary well-being definition popular chocolate bars, Hu’s full product range of people with a gluten intolerance, gluten is broader than in the past, so there includes snacking and baking chocolate (Gems), is a clear opportunity for health sensitivities or those pursuing gluten-free diets chocolate-covered nuts and berries (Hunks), and can now enjoy our Oreo snacks, too. and wellness-driven renovation and grain-free crackers. growth in our core categories. A pioneer in purpose-led paleo-friendly snacks – Hu is a great new addition to our well-being offer. Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 14
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Innovating Broad portfolio Evolving Food safety & Insights for consumers & Well-being our portfolio & Quality EVOLVING OUR As well as creating new well-being snacks, we also focus on improving • Reducing or removing ingredients people don’t want SUGAR Sugar plays an important part in many of our PORTFOLIO • Changing and adding ingredients people snacks, for example giving them great taste and the nutrition and ingredients of the texture. We know some people want to limit do want global brands and local jewels already their sugar intake as part of reducing calories. in our broad portfolio. In essence, this • Sourcing ingredients locally, and more This aligns with the World Health Organization To help people lead healthy lives, is about reducing or removing what sustainably and other health agencies’ advice to limit added we focus on improving the nutrition people don’t want and adding more of REDUCING SODIUM, SATURATED FAT sugar to no more than 10% of daily calories. We and ingredients of our snacks. what they do. AND TRANS FAT have launched and continue to expand options As part of our ambition to offer more options with less sugar. Our evolution efforts come in many shapes and and help people snack mindfully, we continue WHOLEGRAINS PROGRESS % CHANGE OF sizes. In particular, we focus on: to reduce the amount of saturated fat and Most consumers do not get enough WEIGHTED AVERAGE IN sodium in our biggest-selling global brands wholegrains in their diet, so we try to provide SNACKS PORTFOLIO • Enhancing communication, so consumers and local jewels. We are also launching new products and line extensions with less them in our snacks. For example, our offers are super-clear about how to enjoy our with wholegrains include a new belVita variety Sodium -6.0% in Sodium weighted snacks mindfully and responsibly (for more saturated fat and salt without sacrificing the quality, flavor or texture people have grown to in China and new Chipsmore cookies with twice 2020 vs 2012 average in Snacks information on this see pages 19, 21 and 22 of was essentially flat in trust and love in our brands. as many oats in Malaysia. Over 25% of our this report) snack/biscuit products include wholegrains, the last year (-0.3% in 2020 vs 2019) • Resizing products, so people can enjoy the but we continue to add more wholegrains to Saturated -6.7% in We reduced saturated right portions (for more information on this our portfolio. fat 2020 vs 2012 fat average in Snacks see page 20 of this report). portfolio by 2.8% in 2020 vs 2019 Sugars We kept sugars average flat (-0.3% in 2020 vs 2019 due to volume changes between categories) Wholegrain >9.5 billion servings of whole grain provided by our products in 2020, a GLOBAL CASE STUDY 6% increase vs. 2019 PUTTING MORE GOODNESS INTO A BREAKFAST FAVORITE A longstanding favorite at many an Italian • We resized the product breakfast table, Oro Saiwa was nevertheless • We removed palm oil, replacing it beginning to lose out to fierce competition. with sunflower oil Undaunted, we turned this iconic morning snack • We reduced salt by 31%, and fat by 1% around – giving it new life and winning back consumers’ hearts and appetites. • We updated the ingredients, with a new recipe boosting taste and texture The turnaround touched on all our key renovation action points while staying true to • We began to use local ingredients: 100% the brand’s core DNA and much-loved taste: Italian wheat • We enhanced communication, with new It has been a resounding success – Oro Saiwa advertising addressing modern society and has gained +900k families and grown sales embracing diversity and inclusion +20% since the refresh. • We reformatted the pack, with a fresh new look and feel Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 15
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Innovating Broad portfolio Evolving Food safety & Insights for consumers & Well-being our portfolio & Quality FOOD SAFETY We know how critical it is to offer our consumers safe, high-quality snacks LEADING FOOD SAFETY SCIENTISTS Our food safety scientists are world experts & QUALITY who are on the Boards of leading global they can really enjoy and feel good standard setting organizations such as about. We do everything we can to the International Commission for the meet this imperative and in turn, earn Microbiological Specifications for Foods Making sure our consumers can people’s trust. (ICMSF), Food Allergy Research and Resource enjoy safe, high quality snacks is Program (FARRP), and the Global Food Safety at the heart of everything we do. MAINTAINING HIGH STANDARDS Initiative (GFSI). Safety begins with each recipe we make. We set high standards with a comprehensive CHAMPIONING GLOBAL FOOD SAFETY quality management system to promote the We are proud to be part of the Global Food integrity of our snacks and the ingredients Safety Initiative (GFSI) as it continues to PRODUCT SAFETY AND benchmark and raise food safety standards we use. Our science-based risk identification QUALITY PROGRESS around the world. Since joining the GFSI in and management processes help us assess and control factors that could potentially 2006, we have implemented it at all our plants, 2017 2018 2019 2020 compromise ingredients, packaging, expect our suppliers to follow it and promote Internal 100% 100% 100% 100% manufacturing processes or finished products. it more widely with our other stakeholders and manufacturing the industry. certified We design consumer safety into all our External 94% 94% 91% 94% products right from the outset. We have high This commitment is supported at the highest manufacturing levels of our organization, as our Chairman and certified Quality Management Standards covering our raw materials, product and process design and CEO co-chairs the CGF Food Safety coalition, Raw material 97% 98% 99.8% 99.9% manufacturing. Our food safety systems are stewarding the food safety agenda. supplier certified based on the internationally recognized and Food contact NA 57% 90% 97% recommended Hazard Analysis and Critical packaging Control Point (HACCP) system. We use leading- suppliers certified edge science to identify and manage risk so our consumers can trust our products when they eat them. REGULAR TRAINING AND REVIEWS GOAL PROGRESS Regularly training staff is an important part of embedding our standards in our business. In In 2020, we continued to make 2020, 4,500 colleagues were trained on our strong progress toward our goal of having all our manufacturers and standards. Auditors of our manufacturers and suppliers certified to one of the suppliers review training records to confirm that Global Food Safety Initiative (GFSI) all relevant training is carried out and records benchmarked food safety schemes. kept. Additionally, 2,000 employees of our In particular, we continued to step- suppliers were trained on our quality aspects. up the certification of our food contact packaging suppliers. We review all our quality policies annually, based on benchmarking with our peers, and keep them up-to-date in terms of best practice. We make our own supplier quality expectations publicly available. Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 16
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Mindful Portion Labeling Nutrition Making a difference Community Impact & Insights snacking control & Marketing partnerships where it counts Impact investing We want to help consumers easily enjoy the right snacks throughout their day, and inspire them to snack mindfully so they can savor and feel good about each and every snack. RIGHT GOAL PROGRESS 16% of snacks' net revenue from MOMENT portion control products 14% of packs globally included the Mindful Snacking icon UN Sustainable Development Goals Top tier: We focus on a priority SDG where we can make the biggest impact: Additional tier: We also seek to positively impact the following SDGs: 4 – Quality Education 9 – Industry, Innovation and Infrastructure 17 – Partnership for the Goals Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 17
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Mindful Portion Labeling Nutrition Making a difference Community Impact & Insights snacking control & Marketing partnerships where it counts Impact investing Landscape & Insights Snacks are meeting an increased and varied set of needs in consumers’ lives, and we are endeavoring to meet more of those snacking moments. AN INCREASING BEHAVIOR AN IMPORTANT SOURCE OF COMFORT Snacking around the world, which was Consumers see snacking as an important already a rapidly increasing behavior, has source of comfort, connection and only accelerated as consumers spend more community, especially during the past year. time at home. According to our 2020 State of Comfort has been the top driver of snacking Snacking™ Report, 88% of respondents have through the year – 52% of respondents said been snacking more than before or the same snacking has been a “lifeline” during the during the pandemic. Moreover, the majority pandemic. Snacking also offers bite-sized of respondents see snacking as a growing part moments of satisfaction and peace, with a of their everyday lives in the future. majority of respondents noting it has helped distract them from a trying year. A SOURCE OF NOURISHMENT, TOO A RISE IN ONLINE SNACK SHOPPING Our report also highlighted the important Almost half of respondents are now buying nourishing role snacking plays in people’s snacks online, and this is only likely to lives, with 54% of respondents relying on increase. Indeed, 69% of respondents plan to snacks for nourishment during the pandemic. continue shopping for snacks online once the As we highlight in Right Snack, as snacking pandemic ends. increases, so too does the focus on healthy products and ingredients. All data on this page from our 2020 State of Snacking™ Report available at https://www.mondelezinternational.com/stateofsnacking MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 18
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Mindful Portion Labeling Nutrition Making a difference Community Impact & Insights snacking control & Marketing partnerships where it counts Impact investing MINDFUL We put a big emphasis on mindful snacking – it's our distinctive HELPING PEOPLE SNACK MINDFULLY To help people get it right, our Snack SNACKING GLOBAL CASE STUDY Mindfully website provides resources, tips and approach to helping consumers information on mindful snacking. We have COMBINING THREE BRANDS INTO ONE snack better. So what do we mean by also partnered with renowned mindful eating SNACK MINDFULLY STORY mindful snacking? It is about eating expert, Dr. Susan Albers, Psy.D., on consumer- In Canada, to build on our different We want to inspire mindful snacking mindful snacking options and amplify with intention and attention, focusing friendly videos that explain mindful snacking behaviors, so the consumers we and how to practice it. the message for consumers, we took on the present moment, and savoring the simple innovative step to bundle our care about can savor each bite and how the food tastes so you really A FEW SIMPLE STEPS three top cracker brands together into experience more satisfaction from the enjoy it. In short, it’s about making Snacking mindfully involves a few simple one well-being-themed story. brands we and our consumers love. steps that add up to fully enjoying the the most of snacking in-the-moment. We brought Good Thins, TRISCUIT and snacking experience. We want to educate consumers Wheat Thins together and inspired about how to snack mindfully to • Know what you want consumers with ideas how to create encourage them to get the most out • Be aware of portion and moderate it delicious snacking moment by combining MINDFUL SNACKING nutritious crackers with other healthy PROGRESS of snacking and inspire satisfying • Be present in the moment 14% categories, such as dips, fruits and snacking experiences. • Enjoy and appreciate the snacks with vegetables or more practical tips how to all your senses snack more mindfully. This combination We are big fans of mindful snacking. It’s: • Be aware of your hunger, fullness and enabled us to take the brands beyond Relevant satisfaction level the cracker aisle of a store to the fresh/ By the end of December 2020, 14% More and more people are using mindfulness produce section as part of a broader well- • Reflect on your whole eating experience of packs globally included the Mindful being story. for well-being and balance. Snacking icon. THE BENEFITS Sustainable Timed for January, during the key well- We also plan to invest in a digital • A positive relationship with food by making Mindful eating can be practiced by anyone, being season when 70% of Canadians consumer education campaign to reach deliberate and conscious food choices* even more people with practical tips and anywhere, and by all ages. make New Year's resolutions and • More satisfaction and pleasure from the food improving eating is a top topic, the tools to help them snack mindfully. Effective by savoring with all the senses** campaign included generating awareness Research shows multiple benefits of • Less likely to overeat and lose control by paying on social media, creating a microsite with mindful eating. attention to hunger and fullness feelings*** recipes and tips on snacking mindfully, and a new merchandising display. GLOBAL CASE STUDY MINDFUL SNACKING IN INDONESIA In Indonesia, to help promote mindful snacking during the pandemic, we created a campaign partnering with Clinical Psychologist, Ms Tara de Thouars, BA, M. Psi through articles across regular and social media. It included a virtual session for mom-blogger community “Ibu-ibu doyan nulis” to share mindful snacking tips for parents. Source: *Alberts et al., 2012; Katterman et al., 2014; Hendrickson et al., 2017; Camillieri et al., 2015; Gravel et al., 2014 **Hong et al., 2014; Arch et al., 2016; Cornil & Chandon, 2015; Hetherington et al., 2018 ***Oldham-Cooper et al., 2011; Higgs et al., 2011; Mittal et al., 2011; Robinson et al., 2014; Daubenmier et al., 2016 Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 19
Performance Right Snack Right Moment Right Way Sustainable Ingredients Governance Overview Landscape Mindful Portion Labeling Nutrition Making a difference Community Impact & Insights snacking control & Marketing partnerships where it counts Impact investing PORTION We continue to focus on expanding our range of portion control options Looking ahead, we are committed to driving our portion control growth more actively to meet We are mindful of balancing our growth in portion control with our commitment to CONTROL our 2025 target. reducing waste and plastic packaging. We focus – snacks that are 200 calories or on optimizing and reducing packaging as well less and are individually wrapped. In 2020 we committed to bring all of our as using post-consumer materials wherever Portion control is recognized as one Cadbury chocolate bars sold as part of a possible and enabling recycling. Find out more To help people enjoy their snacks multipack under 200 calories by the end of effective way to help people manage about our packaging on page 36 of this report. mindfully we focus on enhancing our 2021. This move will see over 2 billion calories their calorie intake. Individually portion control options. removed from the UK market each year. It As well as expanding our portion control wrapped products enable people to builds on our pledge to bring all Cadbury options, we are placing a visual portion icon on enjoy the treats they love, become chocolate and biscuit products typically bought all packs, globally by 2025. more mindful when they eat, and help by parents for children to under 100 calories by PORTION CONTROL manage their calories. the end of 2020. The much-loved Cadbury bars, Fudge, Curly Wurly and Chomp, as well as Barny PERFORMANCE Sponge Bears and Cadbury Mini Fingers and We are committed to growing our portion 2017 2018 2019 2020 control products to 20% of our global snacks Cadbury Animals are now all under 100 calories. net revenue by 2025. In 2018, we achieved our Percentage of snacks 13% 15% 16% 16% net revenue in portion 2020 target of 15% and increased it to 16% in control options 2019. We maintained this 16% level in 2020, as the pandemic slowed overall portion control growth, to 1%, and affected consumer demand in different ways across chocolate, biscuits and candy. Portion control in chocolate grew 10% year-on-year in 2020 to 15.5% of snacks net revenue, while biscuits decreased 6% to GOAL PROGRESS 18%. Overall, our portion control offerings as a percentage of our snacks net revenue have At 16%, we are on track to reach our 2025 goal of 20% of global snacks net revenues risen from ~10% in 2012 to 16% in 2020. from portion control products. Reference page 10 of this report for baseline figures MONDELĒZ INTERNATIONAL SNACKING MADE RIGHT 2020 ESG REPORT 20
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