SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank

 
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SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
Vol. 21/2020

  SME Bank Contributes Cash to
  Boost Fight Against COVID-19    P.4

                       Agihan Tamar &
                       Biskut Raya kepada      An agency under

Ihya’ Ramadan   P.7    Kakitangan SME Bank
                       P.9
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
EDITORIAL

                                                  CONTENTS
             TEAM

                                                   Vol. 21/2020
               ADVISOR
           Aria Putera Ismail
                                                                          Corporate Happenings
            Executive Editor
                                                                              4   SME Bank Contributes Cash to

                                          3
    Khairil Anuar Mohammad Anuar
                                                                                  Boost Fight Against COVID-19

               Editor
          Abdul Latiff Puteh                                                  5   Memorandum Persefahaman
                                                                                  antara SME Bank dan Jabatan
                                                                                  Perangkaan Malaysia (DOSM)
             Contributors
     Saripah Radziah Sayed Hamid          From the Desk of
          Norhisham Hamzah                Group President /                   6   Pertandingan “SME Bank Stay
                                                                                  at Home”
           Norsalwa Zakaria
           Rusydan Hamedy
                                          Chief Executive Officer
           Nor Azimah Adam                                                    7   Ihya’ Ramadan Anjuran
                                                                                  Ibu Pejabat SME Bank

         PHOTOGRAPHER
   Wan Badaru Sukry Wan Abdullah                                              8   Ramadan is the Month of
                                                                                  Blessings - Engagement with
                                                                                  the Community by 23 SME Bank
                                                                                  Branch Networks
         GRAPHIC DESIGNER
          Rafiq Asyraf Razalli
                                                                              9   Agihan Tamar dan Biskut Raya
                                                                                  kepada Kakitangan SME Bank
                                                                                  sempena Bulan Ramadan dan Syawal

             PUBLISHED BY

 Small Medium Enterprise Development      Issues of Interest
      Bank Malaysia Berhad (49572-H)
  Menara SME Bank, Jalan Sultan Ismail
Tel: +603 2615 2020 Fax: +603 2698 1748
     Contact Centre : +603-2603 7700
                                           10   SMEs at the Time of
                                                Current Crisis
         www.smebank.com.my

                                          CEDAR

                                           12   10 Ways Start-ups Can Pivot
                                                From Growth to Operational
                                                Efficiency During a Crisis

           An agency under
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
From the desk of GP/CEO   3

                                        From the Desk of
            Group President / Chief Executive Officer

                                     AND SALAM SEJAHTERA

C
         ovid-19 has indeed greatly affected        manage their cash flows and retain their
         our    daily   lives;    socially and      staff.
         economically. Involuntarily, we have
         to accept and adapt ourselves to the       Apart from SME Bank, as a cohesive effort,
new norms brought about by this pandemic.           our subsidiary, Centre for Entrepreneur
Alhamdulillah, after battling relentlessly to       Development and Research Sdn. Bhd.
tackle the spread of Covid-19, the Government’s     (CEDAR) is equally active in sharing useful
efforts has paid off and the number of new          tips and provide online information to
cases have been reduced tremendously.               assist and guide the entrepreneurs
This has become the benchmark for the               to reassess their current business
Government to relax the restrictions that were      models. CEDAR also continues to
imposed during the Conditional Movement             conduct entrepreneurship training
Control Order (CMCO). Now, we are already           programs via on line channels and
in the Recovery Movement Control Order              various social media platforms.
(RMCO) phase effective from 10 June until           This is crucial to ensure
31 August 2020. This is a blessing for us and       that entrepreneurs are
together let us make Malaysia save again.           able to continue operating
                                                    and sustain their businesses
One of the good signs of the economy is the         during and post Covid-19.
emergence of new businesses online and
the increased in online shopping. During            Aristotle once said, “Man is by
the Movement Control Order (MCO), many              nature a social animal,” noting
traditionally operated businesses were not          that we have always relied on
able to survive due to the closure of business      connecting with one another for
premises and the restriction of movement.           our individual and mutual well-
This has forced them to look at new ways            being. Today’s health concerns
to promote their products and services.             due to Covid-19 have made much
Consequently, many small traders are now            of that interaction difficult but
opting to be part of the online shopping            not impossible, and technology is
platforms and cashless purchases have               always at hand to help us overcome
become the preferred choice.                        those challenges by connecting us
                                                    not just in cloud, but right where we
Since the onset of Covid-19 in Malaysia, SME        live through our electronic devices
Bank has been quick in responding to the            and gadgets such as computers,
crisis situation by implementing various            laptops, tablets and smartphones.
initiatives; in line with the Government’s          We use WhatsApp, Skype and many
Economic Stimulus Plan to help support the          more other means of communication
sustainability of the SME sectors. Among            in the safety of our homes.
the initiatives undertaken by SME Bank
include the RM2.1 billion funds allocated for       No doubt the “new normal” will take
the SME Go scheme and SME Technology                time to assimilate but in the long run
Transformation Fund (STTF) under the                you will be left behind if you don’t
Government’s PENJANA economic recovery              make the effort to change.
plan. Prior to this, SME Bank’s other initiatives
utilizing the Bank Negara Malaysia’s funds
under PRIHATIN include the Special Relief           Thank you.
Facility (SRF), Automation and Digitalisation
Facility (ADF), Agrofood Facility (AF) and          ARIA PUTERA ISMAIL
All Economic Sectors Facility (AES). These          Group President /
efforts are to ensure SMEs are able to better       Chief Executive Officer
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
4   Corporate Happenings

    SME Bank Contributes Cash to
    Boost Fight Against COVID-19

    I
      n response to the Government’s call for agencies,
      non-government organizations and private sectors
      to assist in the effort to fight against COVID-19
      pandemic, SME Bank, as an agency under the Ministry                  National Disaster
    of Entrepreneur Development and Cooperatives                           Management Agency
    (MEDAC), extended a helping hand by contributing                       (NADMA)
    zakat amounting RM300,000 to recipients which
    include the National Disaster Management Agency                       RM 100,000
    (NADMA), Ministry of Health (MoH) and Hospital
    Serdang with each receiving RM100,000 and Hospital
    Serdang, Hospital Universiti Sains Malaysia, Jabatan
    Kemajuan Islam Malaysia (JAKIM) and the Association
    of Islamic Banking and Financial Institutions Malaysia                 Ministry of Health (MoH)
    (AIBIM) each receiving RM25,000.
                                                                          RM 100,000
    The contribution to AIBIM was channeled to Hospital Sg.
    Buloh and Hospital Kuala Lumpur for the purchase of
    Personal Protection Equipment (PPE), health equipment,
    sanitizers and hostel equipment for the frontliners.                   Jabatan Kemajuan Islam
    The Bank also contributed another RM100,000 under                      Malaysia (JAKIM)
    its CSR initiative to the project #responsMalaysia, a                  for Tabung Musa’adah COVID-19
    programme under the Malaysian Red Crescent Society
    and Dana Kecemasan PKS under MEDAC, each receiving                     RM 25,000
    RM50,000 respectively.

    The Government has implemented various measures to
                                                                   Contribution to AIBIM will be
    ensure that the spread of COVID-19 can be controlled.
    Among others are the Movement Control Order (MCO)
                                                                channeled to Hospital Sg. Buloh and
    which was implemented in phases and the public                   Hospital Kuala Lumpur
    must observed strict Standard Operating Procedure                      RM 25,000
    especially on social distancing when going out to public
    places. The MCO has resulted in the reduced number
    of positive cases of COVID-19 in the country and higher
    number of recoveries. As a caring corporate citizen, SME
    Bank’s contributions in supporting the Government’s                    Hospital Serdang
    effort are part of the Bank’s Corporate Responsibility
    programmes towards giving back to the society and
    continuous effort to enhance welfare and wellbeing of                  RM 25,000
    our stakeholders.

    The Zakat contribution to NADMA was presented by YB
    Dato Sri Dr. Haji Wan Junaidi Tuanku Jaafar, Minister of               Hospital Universiti
    Entrepreneur Development and Cooperatives to Encik                     Sains Malaysia
    Mohamed Zahari Bin Razali, Deputy Director General
    (Post-Disaster) of NADMA during a simple presentation                  RM 25,000
    ceremony in Kuala Lumpur. Also present was Encik Aria
    Putera Ismail, Group President / Chief Executive Officer,
    SME Bank.
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
Corporate Happenings   5

Memorandum Persefahaman
antara SME Bank dan Jabatan
Perangkaan Malaysia (DOSM)

S
       atu majlis menandatangani Memorandum
       Persefahaman di antara SME Bank dan
       Jabatan Perangkaan Malaysia (DOSM) telah
       diadakan pada 26 Jun 2020, bertempat di
Foyer Auditorium, Aras 2, Menara SME Bank, Kuala
Lumpur. Pemeteraian MOU ini adalah merupakan
bukti komitmen SME Bank dan DOSM untuk
memperkasakan sektor PKS negara.      Kerjasama
ini akan membolehkan SME Bank dan rakan-rakan
strategik yang lain memahami pola tingkah laku
usahawan PKS secara khususnya dan orang ramai
secara amnya tentang tabiat mereka menguruskan
sumber kewangan di dalam berbelanja.

Ia juga merupakan sebahagian daripada Program
Pemecutan Dua-tahun SME Bank dan telah membuka
ruang baharu dalam memacu pelaksanaan Platform
Digital PKS Kebangsaan yang telah terajui oleh SME
Bank semenjak tahun 2019. Kerjasama ini sangat
bermakna kerana ia akan dapat menyumbang ke arah
pertumbuhan ekonomi di dalam sektor PKS negara
kita yang kini semakin mencabar akibat daripada
wabak COVID-19 yang telah melanda seluruh dunia.
Inisiatif seperti ini semestinya dapat merancakkan
semula ekonomi PKS di negara kita.

Memorandum Persefahaman ini telah ditandatangani
oleh Encik Aria Putera Ismail, Presiden Kumpulan /
Ketua Pegawai Eksekutif SME Bank dan YBhg. Dato’ Sri
Dr. Mohd Uzir Mahidin, Ketua Perangkawan Malaysia.
Majlis menandatangani Memorandum Persefahaman
turut disaksikan oleh pegawai kanan dari kedua-dua
agensi tersebut.
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
6   Corporate Happenings

                                                               SME Bank Stay At Home S.M.I.L.E.

    Pertandingan 1
                                                               Video & Photo Contests
                                                               Tarikh : 10 April – 20 April 2020

    “SME Bank
    Stay At Home”

    S
            ebagai sebuah organisasi yang prihatin, SME
            Bank telah mengambil pendekatan untuk
            menganjurkan beberapa pertandingan sejak
            Perintah Kawalan Pergerakan (PKP) bermula.
    Ini adalah salah satu langkah untuk menceriakan
    kakitangan SME Bank serta berhubung secara maya
    dengan mereka melalui media sosial. Pertandingan-
    pertandingan ini akan membuatkan mereka untuk
    terus bersemangat dan kekal berada di rumah dan
    sentiasa menjaga penjarakkan sosial serta kebersihan
    diri dalam menangani Covid-19. Tiga pertandingan
    bersempena COVID-19 yang telah diadakan adalah
    seperti yang berikut dan tahniah diucapkan kepada
    para pemenang pertandingan.

    2                                                      3
           SME Bank MyRamadan 1441H Stay At Home               SME Bank My Salam Lebaran Stay At
           Video Contest                                       Home Video Contest
           Tarikh : 28 April – 8 Mei 2020                      Tarikh : 15 Mei – 1 Jun 2020
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
Corporate Happenings   7

Ihya’ Ramadan
Anjuran Ibu Pejabat SME Bank

S
       ME BANK terus menyantuni golongan B40
       dan gelandangan menerusi beberapa program
       bersempena dengan bulan Ramadan yang
       mulia dan juga bagi meraikan kemeriahan
Syawal.

Semasa kekangan pergerakan Perintah Kawalan
Pergerakan (PKP), pelbagai aktiviti telah dijalankan
di setiap rangkaian cawangan SME Bank dan
tidak ketinggalan, di Ibu Pejabat juga turut
menghulurkan bantuan kepada golongan yang
kurang berkemampuan mengikut garis panduan
yang telah ditetapkan oleh Kerajaan. SME Bank telah
bekerjasama dengan NGO dan agensi kerajaan yang
terpilih bagi menyalurkan bantuan ini.

Melalui kerjasama projek ‘Feed the Love’ oleh
Yayasan Sukarelawan Siswa (YSS), SME Bank selaku
penyumbang utama telah menyalurkan sejumlah
RM15,000 dalam bentuk hamper makanan dan
barang keperluan asas bernilai RM150 setiap satu
untuk diagihkan kepada 100 keluarga yang terjejas
punca pendapatan akibat PKP di PPR Taman Medan,
Petaling Jaya, Selangor. Penyerahan sumbangan
telah diadakan pada 14 Mei 2020 dan disampaikan
oleh Encik Muhammad Aiman Mohd Zain, Ketua
Pegawai Eksekutif, YSS dan Puan Raja Fairuz, Ahli
Majlis Zon 18, Majlis Perbandaran Petaling Jaya,
Selangor.

Selain itu, sebagai tanda penghargaan kepada jasa
para pejuang di barisan hadapan, sebanyak 300
pek makanan untuk juadah berbuka puasa telah
disumbangkan kepada kakitangan di Hospital Sg.
Buloh dan Pusat Kuarantin dan Rawatan Covid-19 di
MAEPS, Serdang. Tidak ketinggalan juga sebanyak
150 pek makanan untuk juadah berbuka puasa turut
diedarkan kepada gelandangan yang menetap di
Pusat Transit Gelandangan Kuala Lumpur.

Pada masa yang sama, setiap cawangan SME Bank
juga bergiat aktif menyalurkan sumbangan seperti
pek makanan, hamper dan duit raya kepada golongan
sasar terpilih seperti mereka yang bertugas di
barisan hadapan di hospital, anggota polis, angkatan
tentera, anak-anak yatim dan keluarga miskin.
Nilai sumbangan yang disalurkan adalah sebanyak
RM93,000.

Program Ramadan merupakan aktiviti tahunan di
bawah tanggungjawab Korporat SME Bank dalam
usaha untuk meningkatkan kualiti hidup dan memberi
keceriaan kepada golongan kurang berkemampuan
dan B40.
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
8   Corporate Happenings

    Ramadan is the Month of Blessings-
    Engagement with the Community by
    23 SME Bank Branch Networks

    O
             ne of the pillars of our Corporate
             Responsibility (CR) activities is giving back
             to the community. As a caring corporate
             citizen, we continuously lend our hands to
    support the underprivileged.

    As part of our annual CR activities, SME Bank continued
    organising Ramadan programmes at its head
    office and branch networks, within the permissible
    movement control order (MCO) guidelines.

    For this year, SME Bank has allocated a total of
    RM69,000 for head office and 23 branch networks
    to organise the Ramadan activities at their respective
    areas. The allocation comprises of Zakat amounting
    RM1,500 and CR budget of RM1,500 each. All these
    activities were conducted with the aim to ease the
    burden of those effected by the COVID-19 outbreak
    during the month of Ramadan and to help them
    prepare for the Hari Raya celebration.

    A total of 370 beneficiaries received the benefits from
    our CR activities that were organized throughout
    Malaysia. The activities included distribution of packed
    food to the frontliners, distribution of food hampers
    and cash to asnaf, poor families, orphanage homes
    and tahfiz centres.
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
Corporate Happenings    9

Agihan Tamar dan Biskut Raya
kepada Kakitangan SME Bank
sempena Bulan Ramadan dan Syawal

S
       ME Bank telah mengagihkan tamar dan biskut     Majlis pengagihan tamar bersempena dengan
       raya bersempena dengan kedatangan bulan        menyambut Ramadan telah diadakan pada 21 April,
       Ramadan dan sambutan Hari Raya Aidilfitri      2020. Manakala dua jenis biskut raya telah diagihkan
       kepada semua kakitangannya iaitu seramai       pada 18 Mei, 2020 bersempena dengan Hari Pekerja
1,070 orang.                                          yang disambut setiap tahun pada 1 Mei, dan Hari Raya
                                                      Aidilfitri.
Walaupun sambutan pada tahun ini amat berbeza
berbanding tahun-tahun sebelumnya kerana ia           Kedua-dua majlis pengagihan ini disempurnakan
disambut di dalam tempoh Perintah Kawalan             oleh Ketua Pegawai Modal Insan Kumpulan,
Pergerakan (PKP), namun tradisi yang menjadi amalan   Cik Puan Sainursalwa Sani dan diiringi oleh Overseeing
setiap tahun telah diteruskan sebagai tanda ingatan   Head, People & Culture, Puan Haslin Osman. Semua
ikhlas dan penghargaan kepada semua kakitangan        cenderahati diagihkan kepada setiap wakil Divisyen
SME Bank.                                             dan Jabatan masing-masing. Bagi kakitangan di setiap
                                                      cawangan pula, cenderahati telah diserahkan melalui
                                                      kiriman pos.
SME Bank Contributes Cash to Boost Fight Against COVID-19 P.4 - Agihan Tamar & Biskut Raya kepada Kakitangan SME Bank
10       Issues of Interest

     SMEs at the Time of
     Current Crisis
     T
             he current COVID-19 pandemic is inflicting         business closures and job losses. There is a
             high and rising human costs worldwide.             de facto shutdown of a significant portion of
             For the purpose of protecting lives and            the economy.
             allowing health care systems to cope have
                                                            •   Health care expenditures necessarily rise
     required isolation, lockdowns, and widespread
                                                                sharply above what had been expected.
     closures to slow the spread of the virus. The latest
     forecast from World Bank stated that as a result
                                                            The coronavirus is a global pandemic and, on an
     of the pandemic, the global economy is projected
                                                            individual level, most of us are now familiar with
     to contract sharply by negative 3% in 2020, much
                                                            the steps we must take to stay safe. For companies
     worse than during the 2008-2009 financial crisis
                                                            big and small, in addition to protecting the safety
     while Bank Negara Malaysia projected Malaysia’s
                                                            of their employees and clients, they must also
     Growth would drop in between negative 2% to
                                                            ensure the sustainability of their business.
     0.5% this year.
                                                            Small and Medium Enterprises (SMEs) are
                                                            really important segment to one’s nation and in
     Among the impact of this crisis would be:
                                                            Malaysia, this segment contributed to almost 40%
     •    Infections reduce labor supply.
     •    Quarantines, regional lockdowns, and social
          distancing-which are essential to contain
          the virus, curtail mobility, with particularly          These domestic disruptions
          acute effects on sectors that rely on social
          interactions (such as travel, hospitality,
                                                                  spill over to trading partners
          entertainment, and tourism).                            through trade and global
     •    Workplace closures disrupt supply chains and            value chain linkages,
          lower productivity. Layoffs, income declines,           adding to the overall
          fear of contagion, and heightened uncertainty
          make people spend less, triggering further              macroeconomic effects
Issues of Interest    11

to the nation’s GDP, comprises of 98% business         •   Support liquidity, whether directly through
establishment in this country with employment of           tax forbearance, or throughout their supply
more than 65% and export of approximately 25%.             chains by paying public sector suppliers
                                                           promptly, and
During this turbulent times, business sentiment
                                                       •   Take advantage of stabilising economic
index and consumer confidence index are not
                                                           conditions to provide certainty by committing
in the best position and hence will dampen the
                                                           to long-term plans on spending and tax in a
growth of SMEs and might led to bigger impact
                                                           credible manner.
like one to end-up their business life.
                                                       •   To opt for extension of moratorium/grace
Triple whammy/trio issues dampen the growth:               period to help SMEs survival and recover,
Covid-19 outbreak, Movement Control Order
                                                       •   Easy yet fast financing from the financial
(MCO), Crude oil price slump lead to slower
                                                           institutions to provide working capital
demand, causing trouble to the global integrated
                                                           financing as a breathing room for SMEs,
value chain, SMEs operating below optimum
level (productivity) due to MCO and others             •   Promote greater innovation through Industrial
which eventually disrupt their cash flow. Facing           Revolution 4.0 (IR4.0) and encourage SMEs
financial challenges during this uncertain period.         to adapt to it,
Most were concerned that their cash flows would        •   Avoiding investment of SMEs in the Sunset
be choked off as a result of the sharp falloff in          Industries or industry that has losing its
demand, in addition to deal with operational               competitive advantage and relevancy
costs such as rental and salaries.                         with focus should be only on Sunrise and
                                                           Recession-proof industries.
As at to date, through the recently announced
Stimulus Package (RM250 billion) plus special
packages for SMEs (RM10 billion), there are some       Source: Various, Al-Jazeera, World Bank, ACCA Global, DBS
hope for SMEs by providing breathing space for         Bank of Singapore, SME Bank SCEA.
at least the next 6 months.

SMEs experienced greater pressures which
without significant help will led to the likelihood
of losing business capacity, whether through
cutting investment or laying off staff. Job security
and Employment are the solid reasons of why
government need to keep them alive and survive
in this current condition. Among the steps taken
and should be put in place moving forward by
government includes:

•   Review the SME-support policies developed
    during the downturn to ensure they are still fit
    for purpose of recovery,
•   Ensure that surviving policies and support
    programmes take the diversity of the sector
    and its strategies for the recovery fully into
    account,
•   Develop a distinct support infrastructure for
    dynamic, extroverted mid-market firms,
•   Supporting     labour    development     and
    managerial training in mid-market firms,
•   Developing formal ties between the sector
    and agencies in charge of promoting exports
    or securing foreign direct investment (FDI),
12          CEDAR

     10 Ways Start-ups Can Pivot From
     Growth to Operational Efficiency
     During a Crisis

     W
                     hether or not we should have             and sustain. Interestingly some later adaptions
                     been more prepared for its               of the model also call for a sixth ‘S’ for safety - but
                     unprecedented events in hindsight,       hopefully that’s a given right now.
                     it is clear that the global health
     crisis has blindsided the global economy in the          When adapted, these principles can prove to be
     last 100 days. The global economy is in paralysis,       a useful starting point for start-ups to consider.
     necessitating huge interventions by government           Operational efficiency does not just need to be
     and leading to significant job losses. Even the          focused on reducing headcount - there are many
     mighty Google is reportedly looking at ways to           practical areas to address declining revenues and
     find efficiencies, cutting marketing budgets as          profits and positives to derive as well.
     well as initiating hiring freezes. Start-ups are also
     increasingly sharply in focus, with many that were       Review Your Core Business Functions
     previously flying high now in a fight for survival.      In 5S, the first step of “sort” typically refers to the
                                                              need to remove all unneeded items, only retaining
     What is operational efficiency?                          what is needed for efficient production. Take this
     Operational efficiency measures the efficiency           time to review your business activities end-to-
     of profit earned as a function of operating costs;       end. Do you have areas that are not (yet) core
     the greater the operational efficiency, the more         to your business survival? Can they be paused
     profitable a company is, generating greater              for now?
     income or returns for the same or lower costs.
                                                              Realign resources to your core business
     One example is lean manufacturing. Adapted               Connected to the above, this is also an opportunity
     from the Toyota Production System, it also refers        to realign and focus your team on the areas of
     to the concept of “continuous improvement,”              greatest return for your business.
     a process that seeks to reduce and eventually
     eliminate inefficiency and waste.                        Are you returning to the same scale of business?
                                                              Consider your own “space” when things return
     One of its key frameworks, 5S, is named after            to normal. Most of us reading this have been
     five activities derived from the Japanese words          working with a distributed team for some time
     seiri, seiton, seiso, seiketsu and shitsuke - to sort,   now, so do you still need all of your office space?
     straighten (or ‘set in order’), shine, standardize       Perhaps this new way of working can enable you
                                                              to reduce your costs.
CEDAR           13

Review your workflows                                   Gaining improvements in productivity, customer
“Set in order” in 5S refers to making workflow          value, team morale and employee engagement,
smoother through establishing specific locations,       as well appropriate cost reduction will ultimately
quantities and order of parts needed for efficient      improve your business agility and operating
operation. Look at your internal process for            model and lead to greater profitability. Be
completing different types of task with an              transparent and seek input – you just might find
efficiency focus. How they might be improved?           some game-changing improvements.

Partner review                                          Source : entrepreneur.com
Do you have multiple companies offering similar
services to you or point solutions in different
parts of your business? Single or integrated
solution might enable you to reduce cost. Equally,
consider if you still need enterprise scale solutions
you selected for growth.

Identify hidden areas of waste
It may be a while since you’ve audited your
business supply and procurement. Now is the
time to look to reduce waste in your business

Finish off those projects
In 5S, shine or shining represents inspecting
your workplace and tools on a regular basis in
order to improve efficiency, safety and prevent
errors and defects. Consider if this is a time to
finally get onto refining things that you’ve never
finished as you intended, such as long overdue
software enhancements or addressing that
backlog of technical debt. This will also improve
the robustness of your core product.

Standardize processes and KPIs
Seiketsu refers to implementing visual displays and
controls to standardize processes to making them
part of daily routine. Do you agree, manage and
monitor your key principles of working currently?
Are your team clear on their responsibilities? Use
this time to establish stronger KPIs and targets
for creating efficiencies in your company.

Bring the team into the process
Shitsuke also translates to “do without being
told,” and focuses on maintaining operational
efficiency through continued training and total
employee involvement. As a start-up, you might
already be working in an agile, self-organized
manner, but take this as an opportunity to bring
your team into the review process, explaining
why this is important for survival.

Training and skills improvement
As you reorganize, seek input from your team to
identify improvements – ideally incentivize them
for offering suggestions. Ask them how they
would suggest you reduce costs and innovate
without impacting customer experience.
14          Corporate Happenings

                 CORPORATE
                         HAPPENINGS

                                                                                     April
                                                               Lawatan YBhg. Datuk Seri Mohammad Mentek,
                                                     Ketua Setiausaha Kementerian Pembangunan Usahawan & Koperasi
                                                                          di Menara SME Bank
                                                                              16 April 2020

     Jun
                                                                                        Jun
                                               Jun
           Berpakaian Hijau sempena
            World Enviroment Day                                                    Temu Bual Ruang Bicara - Bernama TV
             di Menara SME Bank               Teh Tarik Session bersama Puan
                                              Zarina Nor Ismail, Ketua Pegawai       bertajuk “Penjana: Usaha SME Bank
                 5 Jun 2020                                                            Untuk PKS” di Wisma Bernama
                                              Kredit & Ketua-ketua Cawangan
                                             serta wakil daripada Credit Advisor                22 Jun 2020
                                                    di Menara SME Bank
                                                         9 Jun 2020

                                                                    TEMU BUAL MEDIA
                                                                    BERKENAAN INISIATIF PENJANA
                                                                    bersama PRESIDEN KUMPULAN /
                                                                    KETUA PEGAWAI EKSEKUTIF SME BANK

                                                  19 Jun 2020      Temu Bual Akhbar New Straits Times

                                                  19 Jun 2020      Temu Bual Akhbar Berita Harian

       Jun
                                                  23 Jun 2020      Temu Bual Webinar Bank Negara Malaysia

                                                  25 Jun 2020      Temu Bual Webinar Bank Negara Malaysia

     Bicara Naratif TV1 bertajuk “Penjana:        26 Jun 2020      Temu Bual TV RTM 1
          Bantu Kelangsungan PKS”
            di Wisma Angkasapuri                  29 Jun 2020      Temu Bual TV Astro Awani
                23 Jun 2020
Nurturing the advancement
of SMEs nationwide and its
ecosystem are the thrusts
of our existence.

At SME Bank, we not only meet your financing needs, instead,
we support your business growth through the provision of
timely and professional advisory services.

For more information, call our Customer Service Centre
at 03-2603 7700 or visit our website at
www.smebank.com.my

   smebank            sme_bank                   smebank_malaysia
   smebankmalaysia

             Small Medium Enterprise Development Bank Malaysia Berhad 49572-H   An agency under

             Menara SME Bank, Jalan Sultan Ismail 50250 Kuala Lumpur
             Tel: 03-2615 2020 Fax: 03-2698 1748
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