Should Your Brand Be on Pinterest?
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Should Your Brand Be on Pinterest? Pinterest allows marketers to leverage their brand equity and captivate their audiences in a more visual way than other social media networks. Though Pinterest was once seen as simply a place for a mainly female audience to share craft ideas and recipes, the Pinterest audience and their interests have diversified, making it a valuable social media tool for marketers. As brands experiment with creating unique engagement opportunities on Pinterest, the social network is proving to be an increasingly effective direct traffic driver to brand sites. This dossier reviews the changing audience of Pinterest and their behaviors, provides usage guidelines and showcases several successful brand examples. ELEVATE STUDIOS | 328 S Jefferson St. Suite 540, Chicago, IL 60661 | PHONE (312) 932-1104 elevatestudios.com
Contents The Pinterest Audience ............................................... 3 Usage Trends on Pinterest ......................................... 4 Pinterest’s Global Usage ............................................. 5 Pinterest’s Localized Approach to Global .............. 6 Top Brands on Pinterest .............................................. 7 Case Studies .................................................................. 8 Creative Pin Examples ................................................. 11 Pinterest Best Practices .............................................. 12 Pinterest Brand Usage Tips ....................................... 13 Quick Guide to Pinterest Images .............................. 14 Pinterest Resources ..................................................... 15 Should your brand be on Pinterest? - 9/24/13 2 / 15 elevatestudios.com
The Pinterest Audience Pinterest can be a valuable communication tool for your brand if your unique audience is on Pinterest. If they are, it is important to understand how their behavior on the site differs from their behavior on other social platforms. Here are a few insights about the Pinterest audience at large. • Audience is diversifying More men are taking an interest in Pinterest. The percentage of male users has reached 28% and is still growing.1 Also, according to Forbes Social Intelligence Report, there were 5,000,000 Clicks & Conversions? conversations about Pinterest across other social One of the strengths behind Pinterest as sites over the past year and 40% of participants a marketing tool is that it is increasingly were male. effective at driving traffic back to brand sites. How can marketers best leverage this • Audience doesn’t skew very young or old strength to create a continual relationship 80% of users are between the age of 25-54.1 with their brand’s audience? • Audience is engaged Recommendation: The average time spent on Pinterest per visit Create a dedicated landing page experience is 14.2 minutes.1 or greeting for visitors who come to your • Audience is exploratory brand’s site from Pinterest. This helps connect Pinterest’s referral rates are increasing while the user's recent experience with your brand those of Twitter and Facebook are decreasing.2 on Pinterest with the experience they are about to have on your site. Invite them to • Audience has above average incomes 1 follow your brand on Pinterest since they have already shown interest in your pinned content. Users Household Income $ Pinterest followers will be more likely to return to your site regularly in the future. 8% $25k 42% $25k - $50k 29% $50k - $75k 12% $75k - $100k 6% $100k - $150k 3% $150k • Audience is tech savvy The Pinterest iPhone app has been downloaded almost 250,000 times.3 1. Google Analytics, 23 April 2012 2. Shareaholic https://blog.shareaholic.com/pinterest-referral-traffic-2/ 3. Wayfair Study http://mashable.com/2012/04/02/pinterest-wayfair/ Should your brand be on Pinterest? - 9/24/13 3 / 15 elevatestudios.com
Usage Trends on Pinterest Once you have determined that your target audience is What categories are users repinning most? using Pinterest, your next step is to understand what they Aligning your brand’s content with any of the followings are doing on the site. Learning about audience behavior categories may increase your number of repins. and engagement patterns can help you decide what content your audience will want to see, when you should post it and what success metrics you should use to track the success of your initiatives. Here are a few emerging behavior trends. How are users interacting with content? Knowing the common ratio of repins to likes to comments can help you establish reasonable goals and success When should you post? metrics for your content. Users are 100 times more likely While Facebook and Best time to post during the day: 2PM-4PM EST to repin than comment.4 Twitter traffic is often at its highest during commuting Best time to post in the hours, Pinterest traffic is evening: 8PM-1AM EST 100 repins highest in the afternoon and late evening.6 AVOID: Posting in late afternoon PEAK TIME: Saturday morning 24 likes 1 comment Is Pinterest driving users to brand sites? Yes, at a growing rate. Pinterest referral rates have now What are Pinterest users interested in? surpassed Twitter’s and though Facebook is still the Everything. Pinterest users’ interests are diversifying and leader in referral traffic for sites, its referral rate is Pinterest is no longer just for recipes and craft ideas. declining.7 According to the retail deal site ideeli.com, Brands in any vertical can connect with the Pinterest Pinterest has brought a 446% increase in web traffic to audience as long as they are creating valuable and their business’ site.8 Jan. 2012 Feb. 2012 engaging content. 5 Facebook Referrals (% of all traffic) 6.92 6.38 Top Interests on Pinterest Pinterest Referrals (%) .85 1.05 1 Fashion Design & Collections 2 Music Art & Memorabilia 3 Vineyards & Wine Tourism 4 Utah Are Pinterest users motivated to purchase? 5 Crafts Though Facebook is still currently leading referral traffic, 6 Public Relations Pinterest is better at driving the big spenders. Pinterest 7 Venture Capital shoppers outspend Facebook shoppers significantly when 8 Iowa it comes to average order value.9 9 SEO & Marketing $85 $153 10 Graphic design 4. Unmetric Pindustry Report. unmetric.com 5. Google Analytics, 23 April 2012 6. Pinerly Inc. 2012 7. http://techcrunch.com/2012/07/09/pinterest-now-beating-google-referral-traffic-plus-bing-twitter-stumbleupon/ Jan. 2012 8. http://www.entrepreneur.com/article/222740# 9. Richrelevance shopping Insights TM, richrelevance.com Should your brand be on Pinterest? - 9/24/13 4 / 15 elevatestudios.com
Pinterest’s Global Usage Pinterest has seen incredible success and growth within the United States, becoming the 16th most popular website in the U.S. according to Alexa traffic data. “ Pinterest is the fastest growing social site hitting 10M U.S. monthly visits, more than any standalone site - ever. ” - Forbes Social Intelligence Report However, Pinterest’s US success has yet to be repeated in global markets. Nearly half of Pinterest’s users are Americans and the rest of their users are highly dispersed globally. No single country besides the US accounts for more that 5% of all page views. Pinterest is currently looking to tap into the growth potential of non-US markets and has dedicated a portion of its recently-raised funding towards international growth initiatives. Pinterest already offered users the ability to customize their experience by choosing from English, French, Spanish, Dutch or Portuguese for their language setting, but Pinterest is now working to localize the experience even more by curating content based on a user’s country to attract additional international users. Should your brand be on Pinterest? - 9/24/13 5 / 15 elevatestudios.com
Pinterest’s Localized Approach to Globalization Pinterest began its global localization efforts in May by launching a UK-specific version of Pinterest.com, along with the addition of British English to the language settings. In June, Pinterest launched their second localized version for the French market. The beauty of Pinterest’s new localized versions is that most users won’t even realize they are now accessing a new version. The domain name and look of the site remains exactly the same for all users and all users still have access to the same global content that exists on Pinterest. However, content that is specific to a user’s country is prioritized when available, so that users are being shown the content that is most relevant to them. “ French pinners will see more local content in Search and category feeds, a well as links to more French domains and pins with descriptions in French. We hope today’s updates will help French pinners discover more relevant pins, and faster than ever before. ” – blog.pinterest.com When Pinterest launched the UK version they initiated a #pinitforwardUK campaign. To get the word out that Pinterest now has a more tailored content experience for UK users, Pinterest invited 300 UK bloggers to share their Pinterest stories and pins on their own blogs. Pinterest repeated the Pin It Forward campaign in France with the help of 300 French bloggers. Through the Pin It Forward France (Epingler c’est partager) campaign, Pinterest intends to spread the word that for French users, Pinterest will now be even more French. Why France? (GROWTH) While France currently accounts for only 1% of Pinterest’s traffic, the amount of traffic from French users has grown 20% over the last 6 months. The US still has the highest traffic rate at 70%, but US traffic has declined 8% over the last 6 months.10 10. http://techcrunch.com/2013/06/10/pinterest-pushes-global-growth-with-a-localized-version-for-france-its-first-non-english-site/ Should your brand be on Pinterest? - 9/24/13 6 / 15 elevatestudios.com
Top Brands on Pinterest Perfect Palette Better Homes and Gardens 429,272 Followers 391,745 Followers 200 Boards 121 Boards 36,396 Pins 5,776 Pins Perfect Palette helps audiences looking for color Better Homes and Gardens has successfully created a themes or inspiration for weddings, apartments and Pinterest following for their brand. They regularly devote a fashion on Pinterest. whole board to guest pinners, which has been extremely successful in generating pins and traffic. Real Simple 340,301 Followers Whole Foods 110 Boards 141,125 Followers 6,043 Pins 55 Boards Time’s Real Simple magazine is a natural match for 2,437 Pins Pinterest. Their boards feature tips for everyday Whole Foods’ Pinterest boards address a range of decorating, event preparation, cooking and styling. activities related to the organic lifestyle including gardening, recycling and, of course, recipes. The Beauty Department 815,993 Followers West Elm 26 Boards 178,050 Followers 855 Pins 53 Boards Dubbed “your daily dose of pretty,” The Beauty 5,301 Pins Department blog gives women tips on how to apply West Elm, a furniture company, uses Pinterest to showcase makeup and style their hair on Pinterest. its products in natural settings and offers decorating tips. HGTV Mashable 316,043 Followers 1,478,278 Followers 63 Boards 39 Boards 6,854 Pins 3.993 Pins HGTV’s Pinterest presence offers lots of tips on Mashable’s sharp community team seized on Pinterest beautifying your home. early and has loaded their boards with memes, tips & tricks and, perhaps best of all, a section on Pinterest. Kate Spade NY 142,799 Followers 11 Boards 2,569 Pins The front-running fashion brand on Pinterest, Kate Spade New York offers tips on how to live and dress “colorfully.” Should your brand be on Pinterest? - 9/24/13 7 / 15 elevatestudios.com
Case Study Sony: Launching on Pinterest Sony has become hugely successful on Pinterest, with When Sony was ready for their hard launch, they used over 2300 followers, more than 1200 likes on Sony pins other social media channels to promote their Pinterest and more than 2500 pins from the Sony website. Most page and also increased the frequency of their pins to importantly, according to Callan Green, Senior Social four times daily so that new followers would see them as Media Specialist for Sony Electronics, they have seen valuable and interesting content creators. They continue an 800% increase in traffic from Pinterest to the Sony to promote their Pinterest presence via emails, social Store site. Pinterest now drives 2.5 times more traffic channels and by reaching out to the media and bloggers than Twitter, despite the fact they have 169,000 Twitter to maintain their growth. followers and only 35,000 Pinterest followers. Before launching, Sony looked at what pins already existed on Pinterest about the Sony brand and products. Their research showed that Pinterest users were not only pinning current products, as expected, but that they were also pinning retro products, as well as fan-made items like a Sony Walkman cake. Sony realized that their audience was excited about new products but also had nostalgia for some older products. Sony then continued with a soft launch on Pinterest. They used this three-month period to test content, as well as the frequency and timing of their posts, before they As part of their effort to create branded images people would want to invested time and resources into actively promoting their share, Sony pinned a creative heart-shaped collage of Sony products and the Sony logo. It became one of their most popular pins and Pinterest presence. During this period they also put Pin It is now their profile image. buttons on their brand site. Based on their initial audience research and the results of their content tests during the soft launch period, Sony determined that their Pinterest strategy should focus on three goals to ensure diverse and effective content: 1. Drive sales through product boards 2. Create brand affinity with boards that focus on the brand over individual products (ex. retro Sony board) In preparation for Mother’s Day, Sony created a board – “For the Moms” 3. Build community acquisition by tapping into other – that showcased Sony product gift ideas, but also included a variety interests of their audience (ex. pinning photos that of non-gadget gift ideas, comics about being a mom, quotes about motherhood and odes to moms. have to do with Harry Potter, Star Wars, comics etc.) Should your brand be on Pinterest? - 9/24/13 8 / 15 elevatestudios.com
Case Study Sephora: Driving Site Traffic Jetsetter: Engaging Promotions Sephora noticed that many Pinterest users were pinning Jetsetter has launched several successful promotions their favorite beauty products onto their boards and that using Pinterest that invite their audience to interact with a lot of those images were from the Sephora site. As part their site. In order to discover what content interested their of a planned site redesign project, Sephora added Pin It audience most, Jetsetter launched a “Jetsetter Curator” buttons to all of the products on their site, making it even promotion, inviting over a million of their members to easier for Pinterest users to add them to their boards. create boards about inspiring travel destinations by pinning content from the Jetsetter site. According to They then used this connection with Pinterest to help Jetsetter Social Media Manager, Jon Goldmann, “When we familiarize users with their new site and to test its search unleashed our community to share their favorite Jetsetter and navigation usability. The “Sephora Color Wash” content on Pinterest, it generated a ton of ideas for how to campaign encouraged Pinterest users to explore make our own Pinterest boards more compelling. We also Sephora.com and pin color coordinated images from learned which photos on our site resonate the most with the site to their boards. The boards that pinners created our users and it’s since influenced our content strategy.” then became additional traffic drivers to the Sephora site, making Pinterest a top ten referring site to Sephora.com.11 Jetsetter also created a Pinterest challenge to help them test the user experience of their site. In the “Pin Your Way One of Sephora’s top consumer engagement efforts is to Paradise” scavenger hunt, members were given daily their email marketing program. Sephora decided to see if clues and asked to pin photos from the site that best Pinterest could help increase the impact of these emails. matched those clues, promoting the exploration of their Sephora began creating Pinterest-centric emails that site. Jetsetter observed how participants navigated the included actual Pin It buttons within the emails. This gave site to find relevant images and gained valuable insight their busy email audience the opportunity to pin items that into how they could improve their user experience. They interested them for later purchase. also learned a valuable lesson about Pinterest promotions in general: simplicity drives participation. Sephora Pinnable Email Results: Jetsetter Curator Promotion Results: • 14,000 repins generated by one email 11 • 60% increase in Pinterest referral traffic to Sephora.com • 50,000 images pinned 12 in the month following its first pinnable email campaign11 • 100% increase in Pinterest referral traffic • 15 times more money spent on Sephora.com by to Jetsetter.com12 the average Pinterest follower than the average • 150% increase in Jetsetter page views 12 Facebook fan11 11. http://business.pinterest.com/case-study-sephora/ 12. http://business.pinterest.com/case-study-jetsetter/ Should your brand be on Pinterest? - 9/24/13 9 / 15 elevatestudios.com
Case Study ELLE: Live Pinning and Content Testing BHG and Nars: Guest Pinners During New York Fashion Week, ELLE gave its followers Guest pinners are typically very successful on Pinterest access to the shows as they happened, pinning each look and are a great way to leverage the following that others as the models came down the runway. Brian Madden of have created to introduce new people to your brand. Two ELLE said, “Watching the images in the Pinterest stream brands, Better Homes and Gardens and Nars, illustrate two is like being in the front row at Fashion Week - users are different approaches to incorporating guest pinners. able to experience each collection and each designer’s vision in its entirety.” The Runway Trends boards were Better Homes and Gardens spotlighted ten of their some of ELLE’S most successful, increasing referral traffic biggest fans by inviting them to participate and contribute to their site throughout the week by 13%.13 to a group board on the BHG Pinterest page dedicated to the guest pinners. The board, titled “Blogger Faves ELLE regularly uses Pinterest to get a pulse on what From BHG. com” attracted a lot of audience engagement content their audience is most interested in without from BHG’s followers, as well as the followers of their needing to conduct qualitative research studies. ELLE guest pinners, and became one of the most successful simply looks at the Most Repinned and Most Clicked tabs branded boards. Among branded boards it had the second within Pinterest’s web analytics to learn what content their most repins, third most likes and fourth highest number audience is most interested in. This content can then be of comments.14 more highly promoted within their site and other social feeds. Pinterest enables ELLE to learn an immense The cosmetics company Nars also used guest pinners, but amount about their audience while also creating an instead of inviting them to pin on a board on the brand’s engaging experience. Pinterest page, they had the guest pinners pin Nars related images on their own accounts as part of a campaign for Nars’ new lip pencil collection. Nars used the analytics ELLE Live Runway Trends Results: tool Pinfluencer to identify three Pinterest users who had already driven significant traffic to the Nars website by • 7x more activity than ELLE’s other boards 13 pinning images from it and reached out to them to create • More than 16,000 repins and 4,000 likes during partnerships. Taking advantage of those users’ far larger Fashion Week alone13 followings, Nars provided the three pinners with exclusive • 13% increase in Pinterest referral traffic to ELLE.com13 access to their new collection and asked them to create boards that complimented the collection’s three color categories and included the product images in order to lead potential buyers back to the Nars site. 13. http://business.pinterest.com/case-study-elle/ 14. http://mashable.com/2013/05/08/pinterest-most-popular-brand-boards/ Should your brand be on Pinterest? - 9/24/13 10 / 15 elevatestudios.com
Creative Pin Examples Inspirational Instructional Minted.com created a contest where users designed Sephora does an effective job in promoting JULEP nail inspiration boards around minted.com’s themed card polish by displaying a color palette and visual steps for a designs and then submitted them on their site. This how-to manicure. created a lot of content for minted.com to use on their own site and on other forms of social media. A pin it button instantly goes on every design uploaded Should your brand be on Pinterest? - 9/24/13 11 / 15 elevatestudios.com
Pinterest Best Practices Strive for engagement over size Visuals matter Gathering a large number of followers should not be Pinterest is a highly-visual experience laid out in a the most important goal for your brand. Rather than large grid-based page. People often scan until they find constantly hunting down new followers/pinners, we something that catches their eye. Make sure your images recommend you create a valued environment that benefits stand out. Refer to our quick guide on pg 13 for tips on your existing followers and keeps bringing them back as creating highly repinnable images. customers. Engaging followers who support the brand is much more beneficial than establishing a larger but Don’t be overly promotional less-engaged audience. Pinterest’s main use is to foster ideas and creativity, so try not to be overtly promotional. For example, clothing lines Be positive may highlight sales on their boards but do so with style Pinterest is a positive and creative space. In contrast to photography that links back to their website pages where other forms of social media, where consumers often use explicit pricing information is available. While sweepstakes, brand pages to share their opinions about or problems giveaways and coupon campaigns are not very successful with a product, the goal of Pinterest is to engage your at driving direct sales on Pinterest, these initiatives can audience visually. Help your brand keep it positive! increase brand awareness and engagement among followers and brand loyalists. Share inspiring ideas People go to Pinterest for ideas, but Pinterest users have Focus on lifestyles, not products the means to make purchases. Use your boards to support Straightforward product photos are not effective on the purchase process by putting products in context, Pinterest. Images of products should be styled and/or supplying additional valued information (such as how to include context. Pinterest is best at initiating indirect or put together outfits) and offering how-tos (in the form of organic sales processes. For example, Whole Foods is recipes and patterns). Empower your audience with the known for not pinning items that are directly available in help of your products and expertise. their stores. Instead they pin products as they relate to a lifestyle that can be created by shopping in their stores. Promote your boards Promote your Pinterest presence across all social media channels with clear links to your boards. Many consumers will go to Facebook and Twitter before they think to head on over to Pinterest, so you will need to drive traffic to your boards. Make sure you add the “Pin It” button to all of your product and content pages on your website and blog. Should your brand be on Pinterest? - 9/24/13 12 / 15 elevatestudios.com
Pinterest Brand Usage Tips Profile Pins • Make your name easy to find • Use creative pin titles • Make sure to verify your web page • Tag others using @ symbol • Remember: Top 3 people you repin • Use calls to action appear on the top right of your Pinterest page Boards Images • Use playful, fun titles and include • Make infographic text LARGE keywords in description • Make all photos optimized for • Mix content: yours + others size & visually appealing • Create a board to showcase your latest, best-selling products Copyright Contests • State source when pinning • Hold monthly board contest • Display URL on pin so users return regularly • Always credit photos • Integrate with FB, Twitter • Pin image of contest rules Collaboration Evaluation • Create theme group boards • Monitor competitors’ boards • Ask friends, colleagues etc. to repin • Identify & track Pinterest • Comment on, like, share and follow marketing goals other relevant boards • How is your brand converting? • What boards get repinned? • Is Pinterest driving traffic? 15. http://sparkandhustle.com/takeaway-tips/pinterest-marketing-strategies/ Should your brand be on Pinterest? - 9/24/13 13 / 15 elevatestudios.com
Quick Guide to Pinterest Images Image Size Maximum Image Minimum Image No image is too big to pin. Images that Both the length and width of an image are significantly wider than they are long must be 81 pixels or greater. get compressed. Make the most of the fact there is no vertical size contraint. Narrow, long pins are much more 81 px eye-catching than short images. 81 px Atleast 81 px eye-catching How Images Are Displayed 192 Pixels 554 Pixels Wide in Stream Wide on Pin Page Optimizing Your Profile Profile Pic Board Cover Maximum Bio Links Supported In Size Size Characters Your Profile 165px x 165px 222px x 207px 200 Web, Facebook & Twitter Should your brand be on Pinterest? - 9/24/13 14 / 15 elevatestudios.com
Pinterest Resources Getting started on Pinterest Other Resources You simply need to: Postris: 1. Create a business account. Postris helps you discover what pins, boards and 2. Verify your brand’s site so pinners know it’s trustworthy. pinners are trending on Pinterest. It also allows you 3. Add the Pin It button to your site. to track specific interests and tags. http://postris.com/ For more information and direct links to get started visit: http://business.pinterest.com/setup/ Viral Tag: Viral Tag is a service that helps you schedule your pins on Pinterest. It also provides image editing tools, metrics, Pinterest Web Analytics Google Analytics integration and a dashboard to manage multiple accounts. To view the available data in this free tool provided https://www.viraltag.com/ by Pinterest, you simply have to verify your site with Pinterest. Pinterest Web Analytics provides the following information: Pins/Pinners: “Pins” tells you how many times people have pinned content directly from your site on Pinterest. “Pinners” tell you how many different users have done so. Repins/Repinners: “Repins” tells you how many times content from your site has been discovered by users on Pinterest and repinned to their own boards. “Repinners” tells you how many different users have done so. Impressions/Reach: “Impressions” tells you the number of times your images have been viewed by someone on Pinterest, either in the Elevate Studios main feed or through viewing a board or search results. We are a digital agency with teams “Reach” tells you how many different users have seen in Chicago and New York. your images. Clicks/Visitors: Want to continue the conversation? “Clicks” tells you the number of times people clicked on Contact us at elevatestudios.com/contact an image and viewed your site. “Visitors” tells you the to learn about how we can help you number of different users who have done so. maximize your digital presence. You can learn more about Pinterest Web Analytics here: http://business.pinterest.com/analytics/ Should your brand be on Pinterest? - 9/24/13 15 / 15 elevatestudios.com
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