SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+

Page created by Frederick French
 
CONTINUE READING
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
DHL EXPRESS

SERVICE & RATE
GUIDE 2023
BRAZIL

 GET STARTED
 Connecting Your World

 Dear Customer

 Sustainability

 Service Offering

 How to Ship with DHL Express

 Digitalization

 Zones and Rates

Ready to ship?
Get a quote from MyDHL+
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
CONNECTING YOUR WORLD

                Operating in                        320+
               220+
              countries and
                                                    aircraft

     territories worldwide

                                                    2,300+
                                                    flights per day

 3,400+                                                                         34,600+
 facilities
                                                                                                    vehicles

111,800+
              Service Points
                               523
  By the year 2050,            million+
                                                                           120,000+
  Deutsche Post DHL Group      shipments per year
  aims to achieve net zero
  emissions logistics                                                      employees

                                                                                  370+
                                                                                  TAPA* certifications

                                                      Figures are global and are approximate as of the end of 2021
                                                                 *TAPA = Transported Asset Protection Association
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide 2023. Use this guide to learn how DHL Express products, services and tools can
meet your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and
courier delivery. We have been building and continuously improving for over 50 years through our team of 120,000 Certified
International Specialists, helping more than 2.7 million customers globally.

The world has been buffeted by COVID-19 since 2020. We are              while investing in next-generation technology such as the all-
proud that DPDHL, having enabled supply chains to move more             electric Alice airplane, designing and constructing carbon neutral
than 2.5 billion vaccine doses so far, continues to contribute to the   buildings and offering a portfolio of green products. Read more
solution – and we are adapting every day to a still-evolving            about this on page 4 and on the DPDHL Sustainability portal.
situation. Apart from the pandemic, the Ukraine crisis has also
added material complexity to global logistics.                          As part of Strategy 2025, we continue to earmark Digitalization
                                                                        – which we define as the conscious application of technology
In response to these and other uncontrollable events, we continue       and enablement of people, as a means to improve – as a key
to make significant investments to reinforce the resilience of our      enabler to reach the next level of excellence for our customers,
global network and secure critical supply chains – thereby              for our employees and to drive operational efficiency. Read
continuing to prove our ability to offer reliable services to our       about some of the key developments on pages 15 and 16 and
customers globally. As an example, we invested in the expansion         how they benefit you. Try some of them out at MyDHL+ if you
of our air network, with new airline collaborations with Cargojet       haven’t already!
and Singapore Airlines in addition to the acquisition of six Boeing
777F aircraft. DHL Express now has an aircraft for its exclusive        We strive to successfully continue our partnership and remain
use with take-off and landing at Viracopos Airport, in Campinas         committed to supporting your business anytime and anywhere.
(SP). The main objective of this is to provide excellence in service    Globalization remains a powerful force and we invite you to read
delivery, optimizing our network to better serve our customers          the first edition of the global DHL Trade Growth Atlas report,
with the fastest inbound transit time to Brazil available in the        which we hope will become a go-to resource for understanding
Brazilian market. This investment will cost some 3.9 million USD        and navigating shifts in the global trade landscape – see page 7
annually. Further investments in Viracopos are expected to              for more. Thank you for trusting us to be your Logistics Partner
amount to some €7 million, which will enable more operating             of Choice! Tell us how we can support you further – please
capacity with sustainable growth for export services. Investments       reach out to us on MyDHL+ and by calling Customer Service on
like these allow us to grow the DHL network and improve service         0800 771 3451.
quality for you – our customer.
                                                                        Sincerely,
Environmental responsibility continues to be a pillar of our
long‑term strategy through the DPDHL Sustainability Roadmap.
In 2022 we signed ground-breaking agreements with bp and                Your team
Neste to increase our use of Sustainable Aviation Fuel (SAF).           DHL Express Brazil
We continue to accelerate the electrification of our last-mile fleet
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
4    DHL Service & Rate Guide 2023: Brazil
                                                                                                     Connecting Your World
                                                                                                u Sustainability

SUSTAINABILITY                                                                                       Service Offering
                                                                                                     How to Ship with DHL Express
                                                                                                     Digitalization
                                                                                                     Zones and Rates

Everything we do is to serve
one purpose: Connecting
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
5   DHL Service & Rate Guide 2023: Brazil
                                                                                                                 Connecting Your World
                                                                                                                 Sustainability

SERVICE OFFERING                                                                                              u Service Offering
                                                                                                                 How to Ship with DHL Express
                                                                                                                 Digitalization
                                                                                                                 Zones and Rates

      Export               Import              Domestic           Enabling Your           Optional           Surcharges             Customs
     Services             Services             Services              Growth               Services                                  Services

Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide                                                      DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an                 Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces           (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 3,000kg.                                    second business day delivery. DHL Express 9:00 is offered to
                                                                           the majority of business centers in Europe and the Americas.
We deliver reliably and quickly to more global destinations                DHL Express 9:00 features a money-back guarantee* and is
across a single integrated network than any other express                  suitable for pieces up to 30kg and shipments up to 300kg.
delivery company.

DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for pieces up to
70kg and shipments up to 300kg.

 Our international services at a glance

                                                                                                                   DHL Express 9:00
                                                 DHL Express Worldwide            DHL Express 12:00
                                                                                                                   (10:30 to the USA)
                                                 Delivery by the end of           Delivery before 12 noon          Delivery before 9:00
Service description                              the next possible                on the next possible             (10:30 to the USA) on the
                                                 business day                     business day                     next possible business day
Money-back guarantee                             No                               Yes*                             Yes*
Countries and territories covered                More than 220                    159                              95
Delivery attempts                                2                                2                                2
Maximum piece weight (not on pallet)             70kg                             70kg                             30kg
Maximum pieces per shipment                      –                                10                               10
Maximum piece dimensions (L x W x H)**           120 x 80 x 80cm                  120 x 80 x 80cm                  120 x 80 x 80cm
Maximum pallet weight                            1,000kg                          Pallets not accepted             Pallets not accepted
Maximum shipment weight                          3,000kg                          300kg                            300kg
Maximum pallet dimensions (L x W x H)            300 x 200 x 160cm                Pallets not accepted             Pallets not accepted
*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
6   DHL Service & Rate Guide 2023: Brazil
                                                                                            Connecting Your World
                                                                                            Sustainability

SERVICE OFFERING                                                                         u Service Offering
                                                                                            How to Ship with DHL Express
                                                                                            Digitalization
                                                                                            Zones and Rates

     Export               Import            Domestic          Enabling Your   Optional   Surcharges           Customs
    Services             Services           Services             Growth       Services                        Services

    IMPORT SERVICES
    With the DHL Express Worldwide Import product, you can
    import shipments from over 220 countries and territories in the
    world. This is more than any other express delivery company
    can offer. What’s more, customers in, say, the USA can order an
    import from China not just to the USA, but to any other
    destinations as well – we call this a Third Country shipment.

    There is no need for local brokers or forwarders to get involved
    in any part of the process. You are in full control, and able to
    manage all aspects of your imports in a very simple way.

    If you need a faster delivery, our DHL Express 12:00 and
    DHL Express 9:00 services are available for import as well.
    You can order an import from another country, to be delivered
    to your country or any other destination, by using our dedicated
    electronic shipping solution for imports. You will have one
    account number, one invoice in a single currency and a fixed
    price that means you know exactly what you will pay.

    DOMESTIC SERVICES
    If you want to ship documents or goods within your own
    country, we can offer our Time definite Domestic products with
    delivery time guarantees of the end of next possible business
    day. Send documents or goods within Brazil using our domestic
    services. You can also use our standard service with deliveries
    by the end of the day to more than 1,560 cities, which represent
    90% of the Brazilian GDP.
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
7   DHL Service & Rate Guide 2023: Brazil
                                                                                                          Connecting Your World
                                                                                                          Sustainability

SERVICE OFFERING                                                                                       u Service Offering
                                                                                                          How to Ship with DHL Express
                                                                                                          Digitalization
                                                                                                          Zones and Rates

      Export              Import            Domestic          Enabling Your         Optional           Surcharges            Customs
     Services            Services           Services             Growth             Services                                 Services

GLOBAL TRADE AND YOU
A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173 countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.

We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.

    Global trade                       Trade likely to grow            Shift in mix of
    surprisingly                       faster in 2022 and              products traded by
    resilient through                  2023 than in                    advanced vs.
    COVID-19 pandemic                  previous decade                 emerging
                                                                       economies

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
Discover and grow                             International e-commerce                         Fast, flexible and easy
Visit dhl.com/discover to learn more          We help our customers go global with             Consumers expect everything
about how DHL helps e-commerce                ease and speed to maximize the                   ‘on demand’ – anytime, anywhere.
companies ranging from start-ups to           enormous potential of international              DHL shipping options give customers a
large enterprises, advising them on how       e-commerce. DHL supports our                     distinct competitive edge: over 90% of
to grow internationally. Our e-commerce       customers’ international growth with:            online consumers look at the available
focussed country guides, white papers         n Global reach                                   delivery options before going to the
such as ‘The UItimate B2B E-Commerce          n Express delivery options                       checkout, and their decision is influenced
Guide’, customer and trend research and                                                        by delivery speed, flexibility and ease.
                                              n Flexible delivery options for receivers
market intelligence tools can enable you        (see ‘On Demand Delivery’ on page 15)
to better understand your customers and
                                              n Duty billing options and customs
their shipping requirements to take the
                                                expertise
next step in your e-commerce journey.
                                              n Consultative advice for our customers
                                                on how to increase sales and grow
                                                cross-border
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
8     DHL Service & Rate Guide 2023: Brazil
                                                                                                                       Connecting Your World
                                                                                                                       Sustainability

SERVICE OFFERING                                                                                                    u Service Offering
                                                                                                                       How to Ship with DHL Express
                                                                                                                       Digitalization
                                                                                                                       Zones and Rates

        Export                 Import               Domestic                Enabling Your        Optional           Surcharges           Customs
       Services               Services              Services                   Growth            Services                                Services

OPTIONAL SERVICES                                               View charges

DHL Express offers a wide range of optional services –                              Change of Billing
from non‑standard deliveries and billing options to climate                         This applies when a customer requests a change of defined
neutral shipping.                                                                   billing information on an already issued invoice, which will result
                                                                                    in a reissuing of the invoice and, in case of an account change,
Dedicated Delivery                                                                  crediting of the old account and debiting of the new.
If your business needs a dedicated vehicle to deliver unusual
shipments, or a delivery outside normal business hours, we can
arrange this.

Shipment Preparation
This is a convenient, fast and reliable service for seasonal
or irregular shipments that require extra resources for their
preparation. DHL manages the entire process of waybill
preparation, content selection, labeling and packaging,
then sends the shipments to the designated addresses.

Saturday Delivery
We offer Saturday delivery services to key cities in more than
70 countries.

Shipment Insurance
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
event of physical damage or loss.

Extended Liability
If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
compensation in the case of loss or damage.

DUTY BILLING SERVICES

Duty Tax Paid                                          Duty Tax Importer                                    Duty Tax Receiver
At the customer’s request, DHL clears the              At the customer’s request, DHL clears the            This service covers any import of a non-
shipment at destination and arranges for               shipment at destination and arranges for             document shipment for which DHL has
the applicable import duties, taxes and                any applicable import duties, taxes and              used its own credit line with Customs to
regulatory charges to be invoiced to a                 regulatory charges to be invoiced to the             advance or guarantee the payment of
specified DHL account at origin or third               importer’s specified DHL account at                  duties, taxes or regulatory charges on
country, rather than the receiver of the               destination. The duty tax payer will be              behalf of importers and consumers with
shipment being billed at destination. The              invoiced an extra charge based on a flat             whom DHL has no contract. An extra
duty tax payer will be invoiced an extra               rate or a percentage of the fiscal charges           charge based on a minimum rate or a
charge based on a flat rate or a percentage            that were advanced. The shipper must                 percentage of the fiscal charges that were
of the fiscal charges that were paid.                  provide the importer’s address details, tax          advanced or guaranteed is billed to the
                                                       ID and the account number to be billed.              duty tax payer.

    For a full list of optional services, please visit mydhl.express.dhl.
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
9    DHL Service & Rate Guide 2023: Brazil
                                                                                                                   Connecting Your World
                                                                                                                   Sustainability

SERVICE OFFERING                                                                                                u Service Offering
                                                                                                                   How to Ship with DHL Express
                                                                                                                   Digitalization
                                                                                                                   Zones and Rates

       Export                 Import               Domestic              Enabling Your        Optional          Surcharges           Customs
      Services               Services              Services                 Growth            Services                               Services

SURCHARGES                                                       View charges

In order to maintain a consistently high level of service, in                    Security Charges
specific circumstances DHL Express levies a surcharge for                        Additional surcharges may apply when shipping from or to a
exceptional activities, ensuring that these surcharges are fair for              destination country where DHL is operating at elevated risk due
all of our customers.                                                            to continuous state of war, civil unrest, or continuous threats
                                                                                 from terrorism (Elevated Risk), or when shipping from or to a
Fuel Surcharge                                                                   destination country that is subject to trade restrictions imposed
This variable surcharge is applied to the weight charge of each                  by the UN Security Council (Restricted Destination).
shipment and any transportation related surcharges. It is
derived from publicly available fuel oil indices that are also                   Emergency Situation
shown on the DHL Express website at mydhl.express.dhl.                           A temporary surcharge, which allows us to cover operating cost
The charge is calibrated every month to the oil price that was                   increases due to an emergency situation out of DHL’s control.
current two months prior to the billing month.                                   Change in market dynamics and air capacity availability is
                                                                                 reflected through regular price adjustments.
Remote Area
This surcharge applies when a shipment is collected from                         Peak Season
or delivered to a location that is distant or difficult to serve.                A temporary surcharge, which allows us to cover part of the
                                                                                 operating cost increases resulting from necessary network
Overweight Piece                                                                 adjustments during Peak Season.
A fixed surcharge is applied to every piece, including a pallet that
exceeds a scale or volumetric weight of 70kg.

Oversize Piece
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 120cm.

Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 30kg.

Dangerous Goods
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.

Address Correction
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address.

Data Entry
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.

For a full list of surcharges, please visit mydhl.express.dhl.
SERVICE & RATE GUIDE 2023 - BRAZIL DHL EXPRESS - MYDHL+
10   DHL Service & Rate Guide 2023: Brazil
                                                                                                                 Connecting Your World
                                                                                                                 Sustainability

SERVICE OFFERING                                                                                              u Service Offering
                                                                                                                 How to Ship with DHL Express
                                                                                                                 Digitalization
                                                                                                                 Zones and Rates

       Export                Import               Domestic            Enabling Your        Optional           Surcharges           Customs
      Services              Services              Services               Growth            Services                                Services

CUSTOMS SERVICES                                              View charges

DHL Express is the international specialist in shipping, with                 bond to a location other than the regular DHL gateway at
extensive knowledge and experience of dealing with customs                    destination, prior to final clearance by the importer or his
topics worldwide. For your peace of mind, we provide a wide                   designed broker. Bonded Transit may apply to both export and
range of customs support for standard as well as non-routine                  import shipments.
customs-clearance processes. By making sure that clearance is
a smooth and efficient process, we ensure your shipments arrive               Export Declaration
as quickly as possible, and leave you free to focus on your core              Applies in countries where an export declaration is required for
business. With our online tool (tas.dhl.com) we provide essential             shipments that have a commercial destination and shipments
customs information to help you prepare your shipments.                       that require approval from a government agency. Depending on
                                                                              the country of origin, shippers who submit a declaration online
Broker Notification                                                           may avoid the local charge.
At the importer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the                  Multiline Entry
import clearance and resume the delivery to the final destination             A service charge will be assessed for multiline item entries with
once the clearance is completed. DHL is subsequently not                      more than five lines. An example would be – one shipment with
responsible for the timeliness of the submission to customs or                multiple products or multiple invoices. All products require
for the release of the shipment.                                              identification and must be classified under separate harmonized
                                                                              tariff numbers.
Release to Broker
At the importer’s request, the release of a DHL Express shipment              Permits and Licenses
to the customer’s designated customs broker of choice. DHL will               To accelerate import of selected controlled commodities, such
transfer the responsibility for a shipment and related customs                as medical devices, pharmaceuticals, computer monitors, laser
documentation to the customer’s nominated broker for                          CD players, cosmetics, eyeglasses, food and food products,
clearance and last mile delivery.                                             DHL is required to file specific information in order to obtain the
                                                                              required import permits or licenses.
Non-Routine Entry
Applies when shipments are subject to non-routine clearance                   Other Government Agency
procedures, due to their value, weight and/or commodity as                    At request, DHL will arrange the completion of Veterinary,
defined by destination Customs Authorities. May also apply in                 Health or Phytosanitary controls at the First Point of Entry in a
selected countries where DHL is legally obliged to outsource                  country or a Customs Union, typically required when importing
formal clearance entries to a licensed third party broker.                    animal products, plants, seeds, or pharmaceutical products.

Bonded Storage                                                                Temporary Import Export
Storage charges apply when the shipment cannot be released by                 At Customer’s request DHL facilitates the temporary import/
customs due to inaccurate or missing paperwork. Charges take                  export of goods by submitting required documents such as an
effect from day one after the freight arrival date or broker                  ATA Carnet and adhering to required clearance procedures as
notification, whichever is later. The charge applies to the duty              specified by Customs.
and taxes payer.

Bonded Transit
Usually operated within a country or customs union when DHL is
requested to move non-document foreign-origin goods under

For a full list of customs charges, please visit mydhl.express.dhl.
11   DHL Service & Rate Guide 2023: Brazil
                                                                                                        Connecting Your World
                                                                                                        Sustainability

HOW TO SHIP WITH                                                                                        Service Offering
                                                                                                     u How to Ship with DHL Express

DHL EXPRESS                                                                                             Digitalization
                                                                                                        Zones and Rates

           Preparing Your Shipment                     Packaging Your Shipment                       Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1     Shipment weight
      n Please weigh and measure your shipment.
      n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
        the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
        method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
        then divide the total sum by 5,000 for each piece in the shipment.
      n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2
      Documentation required: waybill
      n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
        This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
        numbered to allow you to track your shipment from collection through to delivery.
      n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
        well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3     Documentation required: invoice
      n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
        your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
        by customs authorities to assess if duties or taxes are payable.
      n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
      n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
12   DHL Service & Rate Guide 2023: Brazil
                                                                                                                                          Connecting Your World
                                                                                                                                          Sustainability

HOW TO SHIP WITH                                                                                                                          Service Offering
                                                                                                                                     u How to Ship with DHL Express

DHL EXPRESS                                                                                                                               Digitalization
                                                                                                                                          Zones and Rates

           Preparing Your Shipment                       Packaging Your Shipment                                                    Paying for Your Shipment

PREPARING YOUR SHIPMENT INVOICE
Your invoice will require the following details:

1. BANK DETAILS                                 5. TOTAL DECLARED VALUE                                               7. INCOTERM
   These are the bank details that will            This is the total value of the transaction                            Insert the Incoterm that best describes
   be used for the transaction between             for customs purposes based on the                                     the terms of the transaction. For
   the seller and buyer. These details are         Incoterm selected. The total declared                                 example, DAP (Delivered At Place).
   not required for non-commercial/                value should include freight and
   proforma invoices.                              insurance charges if the seller is                                 8. REASON FOR EXPORT
                                                   responsible for these two elements.                                   This could be: For Sale; For Repair;
2. DESCRIPTION                                                                                                           After Repair; Gift; Sample;
   Generic or broad descriptions are no         6. TYPE OF EXPORT                                                        Personal Use Not For Resale;
   longer permitted and are likely to              The options are: (1) Permanent;                                       Replacement; Intercompany Transfer;
   cause delays. Descriptions should               (2) Temporary; and (3) Repair &                                       or Personal Effects.
   include the items, how many there are,          Return.
   what they are made of, and what they
   will be used for. Describing items as
   ‘samples’, ‘parts’ or ‘electronics’ is not
   acceptable for customs classification,
   safety and security reasons. Instead of                    Commercial                                                          Exporter

   ‘electronics’, for example, use a                          invoice                                                             Tax ID/VAT number

   description such as ‘television’.                          Bank details                                                        Date

                                                                   1.                                                             Waybill number

                                                                                                                                  Invoice number
3. COMMODITY CODE
                                                                                                                                  Exporter code
   This is the product identification code
                                                                                                                                  Receiver if different from Importer
   used by the exporting country to                           Importer (bill to)

   classify the goods to be exported.                                                                                             Tax ID/VAT number

   It assists clearance and avoids delays.                                                                                        Shipment reference

4. COUNTRY OF MANUFACTURE/ORIGIN                              Full description
                                                              of goods
                                                                                   Commodity
                                                                                   code
                                                                                                   Item
                                                                                                   quantity
                                                                                                                 Unit value
                                                                                                                 [Currency]
                                                                                                                                  Subtotal
                                                                                                                                  value
                                                                                                                                                   Net weight     Country of
                                                                                                                                                                  manufacture/
   This relates to the place of                                                                                                   [Currency]                      origin

   manufacture, not the country of export.                           2.                3.                                                                               4.
   If items are manufactured in more than
   one country, please list the origins.
                                                              Freight

                                                              Insurance

                                                                                   Total declared value/currency                   Total net weight/kg(s)
                                                                                            5.
                                                                                   Total pieces                                    Total gross weight/kg(s)

                                                            6.   Type of export

                                                            7.   Incoterms

                                                            8.   Reason for export

                                                                 I/We hereby certify that the information contained in this invoice is true and correct and that the contents
                                                                 of the shipments are as stated above.

                                                                 Position in company                                                Signature

                                                                                                                                    Company stamp
13   DHL Service & Rate Guide 2023: Brazil
                                                                                                        Connecting Your World
                                                                                                        Sustainability

HOW TO SHIP WITH                                                                                        Service Offering
                                                                                                    u How to Ship with DHL Express

DHL EXPRESS                                                                                             Digitalization
                                                                                                        Zones and Rates

           Preparing Your Shipment                     Packaging Your Shipment                      Paying for Your Shipment

PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely            Prohibited and Restricted Commodities
through the DHL Express global network, it is important that        Prohibited Items
they are packaged and labeled correctly.                            The following items will NOT be accepted for carriage by DHL.
                                                                    This list includes items which are prohibited for carriage by
Packaging guidelines                                                any law, regulation or statute of any federal, state or local
n I f you are re-using envelopes or boxes, please ensure that      government of any country from, to or through which the items
   old labels and markings are removed                              may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment.            additional prohibited items specified by the country of
  The waybill can be thought of as the shipment’s airline           destination. DHL may at its sole discretion refuse to carry other
  ticket and it will delay delivery if it becomes separated from    items not listed below.
  your shipment                                                     n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous points        n Cannabis
  during your shipment’s journey. Please ensure the barcode is
                                                                    n Cash (legal tender – bank notes, currency notes and coins)
  flat and not covered by tape, shrinkwrap or strapping
                                                                    n Complete firearms, ammunition, explosives/explosive
n Place a waybill on the top or side of each piece in your
                                                                      devices including inert explosives and test pieces, air guns,
  shipment and please ensure it does not overlap the corners
                                                                      replica and imitation firearms
  or edges of boxes
                                                                    n Human remains or ashes in any form
n Use adequate protective wrapping for fragile or delicate
                                                                    n Hunting (animal) trophies, animal parts such as ivory and
  items and ensure they are packed as far away as possible
                                                                      shark’s fin, animal remains or ashes, or animal by-products
  from the corners of boxes
                                                                      and derived products not intended for human consumption,
n To prevent injury to our employees, please pay special
                                                                      prohibited for movement by the Convention on International
  attention to the packaging of sharp items. There should not
                                                                      Trade in Endangered Species of Wild Fauna and Flora
  be any possibility of the contents piercing the packaging
                                                                      (CITES) and/or local law
n Any individual pieces over 70kg should be placed on a pallet.
                                                                    n Illegal goods, such as counterfeit goods and narcotics
  If you are sending a multi-piece shipment, it is not necessary
                                                                    n Live animals (including but not limited to mammals, reptiles,
  to place the individual pieces on a pallet unless they exceed
                                                                      fish, invertebrates, amphibians, birds, insects, larvae and
  70kg. For example, a shipment comprising four 25kg pieces
                                                                      pupae)
  does not have to be placed on a pallet
                                                                    n Loose lithium metal batteries under IATA PI968 section II

DHL packaging                                                       n Loose precious and semi-precious stones (cut or un-cut,
We offer a range of high-quality DHL-branded packaging items,         polished or un-polished)
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Bottle boxes

For more information please refer to the Packing Guide
available on mydhl.express.dhl.
14   DHL Service & Rate Guide 2023: Brazil
                                                                                                      Connecting Your World
                                                                                                      Sustainability

HOW TO SHIP WITH                                                                                      Service Offering
                                                                                                   u How to Ship with DHL Express

DHL EXPRESS                                                                                           Digitalization
                                                                                                      Zones and Rates

            Preparing Your Shipment                    Packaging Your Shipment                     Paying for Your Shipment

Restricted Items
The following items will NOT be accepted for carriage unless           Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a                 International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items           regulations
approved for carriage will be recorded in writing with the          n Financial and monetary commodities – examples include
customer.                                                             but are not limited to activated SIM cards for mobile phones,
                                                                      blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
                                                                      checks, event tickets, lottery tickets, money or postal orders,
  parts and replica ammunition (includes rifle butts, trigger
                                                                      pre-paid phone cards, tickets (blank stock), traveler’s checks,
  mechanisms, screws/bolts etc which are manufactured for
                                                                      vouchers/tokens, unused stamps etc. Applicable to all
  the sole purpose of creating a functional firearm)
                                                                      shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
                                                                    n Furs
  of €500,000
                                                                    n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
                                                                      €5,000. The shipment must not exceed €100,000
  of €500,000
n C
   igarettes, cigars, tobacco products and electronic cigarettes
  with a shipment value in excess of €500,000                       PAYING FOR YOUR SHIPMENT
n C
   ommemorative coins and medals with an individual value
  or total shipment value of €2,000 or more are restricted          You can pay for DHL Express services either with cash,
  for carriage                                                      a credit card or by bank transfer. You can open an account with
n D
   angerous/hazardous goods including but not limited to           DHL Express to pay via bank transfer; and all account customers
  perfumes, aftershaves, aerosols, flammable substances,            receive invoices on a pre-agreed basis. For more details, please
  dry ice, biological substances, UN classified dangerous           get in touch with a Customer Service Advisor at your local
  goods and any goods specified as such under International         DHL Express office or go to mydhl.express.dhl.
  Air Transport Association regulations (“IATA”), the
15     DHL Service & Rate Guide 2023: Brazil
                                                                                                 Connecting your World
                                                                                                 Sustainability

DIGITALIZATION                                                                                   Service Offering
                                                                                                 How to Ship with DHL Express
                                                                                              u Digitalization
                                                                                                 Zones and Rates

Digitalization is one of the most important trends
impacting logistics, and it is one of the key pillars of
DPDHL’s Strategy 2025. Through digitalization we
                                                           MYDHL+                                        mydhl.express.dhl

bring benefits for our customers, our operations and       MyDHL+ re-imagines the way the shipping business does
our own people.                                            business, by combining the tools and services our customers
                                                           use most. With its mobile friendly and intuitive interface,
We invest continually in market-leading technologies       customers can now import, export, schedule a pickup, track
to help our customers to manage and monitor                shipments and pay bills more quickly than ever – all in one
shipments, create shipping labels, get quotes, schedule    visit, with one password and zero headaches. MyDHL+
courier pickups, connect with us and more. Digitalizing    makes it incredibly easy to navigate the complexities of
our operations provides more transparency, allowing        international shipping.
us to better anticipate and meet our customers’ needs.

ON DEMAND DELIVERY
DHL’s On Demand Delivery tool
keeps receivers informed of
shipment progress, allowing
them to reschedule, reroute,
release or conveniently collect
from a DHL Service Point. It is
an innovative, easy-to-use,
mobile-friendly service,
especially for residential                                 DHL EXPRESS
deliveries.                                                MOBILE APP
                                        ondemand.dhl.com
                                                           The DHL Express Mobile app lets you track your shipments
Designed to enhance the
                                                           and manage your deliveries all in one place. You can locate the
online shopper’s experience, the service is
                                                           nearest DHL Service Point for parcel drop off or collection, and
available globally, meaning consistent service
                                                           quickly check shipping rates too – right on your smartphone.
standards and a harmonized user experience.
                                                           Advanced GPS location services and camera barcode scanning
                                                           are also available. Download DHL Express Mobile today,
                                                           on Android or iOS.

      Scheduled             Signature release/
       delivery            leave your signature

     Collect from             Vacation hold
     Service Point

      Alternative          Leave with neighbor
       address                or concierge
16    DHL Service & Rate Guide 2023: Brazil
                                                                                                Connecting your World
                                                                                                Sustainability

DIGITALIZATION                                                                                  Service Offering
                                                                                                How to Ship with DHL Express
                                                                                             u Digitalization
                                                                                                Zones and Rates

                                                                                   DIGITAL TRUST
     DIGITAL ASSISTANT                                                             Logistics requires transferring data and
                                                                                   content around the world and we embrace
     Our Digital Assistant is a live chat helpdesk that
                                                                                   a responsibility to do this securely. Our
     offers a 24/7 service across multiple online
                                                                                   standards led by our binding Corporate
     channels and platforms, and in 41 languages,
                                                                                   Rules and by our Data Privacy Policy apply
     including Portuguese BR. It tracks your
                                                                                   throughout the DPDHL Group and are
     shipments, answers queries and directs you to
                                                                                   approved by the Supervisory Authorities.
     FAQs and has had over 310,000 distinct
                                                                                   We maintain a comprehensive Information
     sessions in Brazil over the course of a year.
                                                                                   Security and Data Protection approach
                    Chat with us now!                                              based on ISO/IEC 27001:2013 and GDPR,
                                                                                   to ensure a high standard when managing
                                                                                   customer information assets and personal
                                                                                   data. We aim to provide a rapid response to
ROBOTICS                                                                           any security incident via our 24x7 Cyber
                                                                                   Defence Centre (CDC) with global coverage
Driven by rapid technological advancements and increasing supply chain
                                                                                   and our global DPO community.
complexity, robotics solutions are entering the logistics environment, boosting
productivity and driving zero-defect processes.
                                                                                   DPDHL acts as controller in respect of any
                                                                                   personal data it receives from customers
Robots are adopting more roles at DHL Express, assisting workers with the most
                                                                                   and holds to effectively provide
repetitive and labor-intensive tasks and freeing them up to do higher-order,
                                                                                   transportation services and in regard to the
customer-facing activities. Examples include the use of articulated robotic arms
                                                                                   delivery of any shipments or documents
for sorting inbound packages to last-mile delivery routes. We have four such
                                                                                   that it processes to perform its contractual
robots in use globally, with this number set to double soon.
                                                                                   obligations. DPDHL will act as a data
                                                                                   controller when an individual is executing
Our robots help get couriers out on the road faster – which means your parcels
                                                                                   their rights under privacy legislations.
get delivered faster.

                                                                                   CUSTOMER SHIPPING
                                                                                   INTEGRATION
                                                                                   Using EDI and XML Services enables you to
                                                                                   incorporate DHL’s online shipping
                                                                                   capabilities into your own website,
                                                                                   warehouse or customer service application.
                                                                                   This provides global shipment tracking
                                                                                   while making it faster and easier to access
                                                                                   information about transit times, rates and
                                                                                   courier bookings.

                                                                                   SPECIFIC SOLUTIONS
                                                                                   DHL offers additional capabilities for
                                                                                   businesses requiring more specialized
                                                                                   solutions – for example, its Medical Express
                                                                                   and Collect & Return services.
17     DHL Service & Rate Guide 2023: Brazil
                                                                                                                        Connecting Your World
                                                                                                                        Sustainability

ZONES AND RATES                                                                                                         Service Offering
                                                                                                                        How to Ship with DHL Express
                                                                                                                        Digitalization
                                                                                                                   u Zones and Rates

     Calculate the Price        Optional            Surcharges              Customs           Service Capability         Export               Import
     of Your Shipment           Services                                    Services          and Rating Zones          Services             Services

       CALCULATE THE PRICE OF YOUR SHIPMENT

          Determine which                      Is your shipment                        Based on weight                   Add any optional
          zone your destination                international (page 5)                  (page 11), zone and               services (page 8)
          is in (page 19) and                  or domestic (page 6)                    speed, confirm your               and check if any
          whether yours is                     and how quickly do                      base price (page 21               surcharges apply
          a document or non-                   you want it to arrive?                  for exports and page              (page 9).
          document shipment.                                                           23 for imports).

                           Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES                                                                                                                          View explanation

 Optional services                                       Charging method                     Charge

 Dedicated Delivery                                      Per shipment                        5.87 USD per kg with no minimum

                                                                                             International: 20.00 USD
 Shipment Preparation                                    Per shipment
                                                                                             Domestic: 115.00 BRL

 Saturday Delivery                                       Per shipment                        37.00 USD

                                                                                             International: 1% of shipment value with minimum
                                                                                             charge of 13.20 USD
 Shipment Insurance                                      By shipment value
                                                                                             Domestic: 1% of shipment value with minimum
                                                                                             charge of 13.80 BRL

 Extended Liability                                      Per shipment                        5.40 USD

                                                                                             International: 10.00 USD
 Change of Billing                                       Per invoice
                                                                                             Domestic: 60.00 BRL

 Duty Billing Services

                                     Duty Tax Paid       % of fiscal charges                 2% of fiscal charges with minimum of 23.00 USD

                                Duty Tax Importer        % of fiscal charges                 2% of fiscal charges with minimum charge of 18.80 USD

                                 Duty Tax Receiver       % of fiscal charges                 2% of fiscal charges with minimum of 18.80 USD

For a full list of optional services, please visit our website at mydhl.express.dhl.
18     DHL Service & Rate Guide 2023: Brazil
                                                                                                                Connecting Your World
                                                                                                                Sustainability

ZONES AND RATES                                                                                                 Service Offering
                                                                                                                How to Ship with DHL Express
                                                                                                                Digitalization
                                                                                                              u Zones and Rates

     Calculate the Price       Optional            Surcharges             Customs       Service Capability        Export              Import
     of Your Shipment          Services                                   Services      and Rating Zones         Services            Services

SURCHARGES                                                                                                                         View explanation

 Surcharges                                                  Charging method           Charge

                                                                                       Percentage of transportation and additional charges,
 Fuel Surcharge                                              Per shipment
                                                                                       as per index; details here
                                                                                       Domestic: 60.00 BRL; International: 0.55 USD per kg
 Remote Area – Delivery                                      Per shipment
                                                                                       with a minimum of 26.00 USD
 Remote Area – Pick Up                                       Per shipment              0.55 USD rate per kg with a minimum of 26.00 USD

 Additional Handling

                                      Overweight Piece       Per piece                 International: 90.00 USD; Domestic: 90.00 BRL

                                          Oversize Piece     Per piece                 International: 61.50 USD; Domestic: 90.00 BRL

                                  Non-Stackable Pallet       Per piece                 International: 250.00 USD; Domestic: not available

 Dangerous Goods

                     Lithium Batteries Section II (966)      Per piece                 6.50 USD

                                   Excepted Quantities       Per piece                 5.00 USD

                                      Dry Ice (UN1845)       Per piece                 12.75 USD

 Address Correction                                          Per shipment              International: 15.30 USD; Domestic: 30.00 BRL

 Data Entry                                                  Per shipment              International: 6.00 USD; Domestic: 31.20 BRL

 Security Charges

                                           Elevated Risk     Per shipment              25.40 USD

                                 Restricted Destination      Per shipment              38.20 USD

CUSTOMS SERVICES                                                                                                                   View explanation

 Customs services                                    Charging method                               Charge

 Broker Notification                                 Per shipment                                  57.70 USD

 Release to Broker                                   Per shipment                                  57.70 USD

 Non-Routine Entry                                   Per shipment                                  167.30 USD

 Bonded Storage                                      Per shipment, per calendar day                0.5 USD per kg per calendar day

 Bonded Transit                                      Per shipment                                  63.70 USD

 Export Declaration                                  Per shipment                                  27.70 USD

 Multiline Entry                                     Rate per line, after five lines               7.10 USD

 Permits and Licenses                                Per shipment                                  66.50 USD plus cost of certificate

 Other Government Agency                             Per shipment                                  66.50 USD plus cost of certificate

 Temporary Import Export                             Per shipment                                  423.00 USD

Please visit our website for a full list of surcharges and customs services.
19     DHL Service & Rate Guide 2023: Brazil
                                                                                                                     Connecting Your World
                                                                                                                     Sustainability

ZONES AND RATES                                                                                                      Service Offering
                                                                                                                     How to Ship with DHL Express
                                                                                                                     Digitalization
                                                                                                                  u Zones and Rates

     Calculate the Price      Optional           Surcharges              Customs            Service Capability         Export              Import
     of Your Shipment         Services                                   Services           and Rating Zones          Services            Services

SERVICE CAPABILITY AND RATING ZONES
                                      DHL        DHL       DHL                                                       DHL        DHL       DHL
Country/Territory           Zone    Express    Express   Express   Imports    Country/Territory            Zone    Express    Express   Express   Imports
                                   Worldwide    12:00     9:00                                                    Worldwide    12:00     9:00
Afghanistan                   7                                               Ecuador                       3                    doc     doc
Albania                       6                                               Egypt                         6                            doc
Algeria                       7                                               El Salvador                   3
American Samoa                7                                               Eritrea                       7
Andorra                       4                                               Estonia                       4
Angola                        7                                               Eswatini                      7                            doc
Anguilla                      3                                               Ethiopia                      7
Antigua                       3                                               Falkland Islands              6
Argentina                     1                                               Faroe Islands                 6
Armenia                       6                                               Fiji                          7
Aruba                         3                                               Finland                       4
Australia                     5                                               France                        4
Austria                       4                                               French Guiana                 3                    doc
Azerbaijan                    6                                               Gabon                         7                    doc
Bahamas                       3                                               Gambia                        7
Bahrein                       6                           doc                 Georgia                       6
Bangladesh                    6                                               Germany                       4
Barbados                      3                                               Ghana                         7                            doc
Belarus                       7                                               Gibraltar                     4
Belgium                       4                                               Greece                        4
Belize                        3                                               Greenland                     6
Benin                         7                                               Grenada                       3
Bermuda                       3                                               Guadaloupe                    3                    doc
Bhutan                        7                                               Guam                          7
Bolivia                       3                                               Guatemala                     3
Bonaire                       3                 doc                           Guernsey                      6
Bosnia e Herzegovina          6                                               Guinea Republic               7                    doc
Botswana                      7                 doc       doc                 Guinea-Bissau                 7
Brazil                        -                                               Guinea-Equatorial             7
Brunei                        6                 doc                           Guyana (British)              3                    doc
Bulgaria                      4                                               Haiti                         3
Burkina Faso                  7                 doc       doc                 Honduras                      3                            doc
Burundi                       7                                               Hong Kong SAR China           5
Cambodia                      6                                               Hungary                       4
Cameroon                      7                                               Iceland                       4
Canada                        2                                               India                         6                    doc
Canary Islands, The           7                                               Indonesia                     5
Cape Verde                    7                                               Iran, Islamic Rep. Of         7                    doc     doc
Cayman Islands                3                 doc       doc                 Iraq                          7
Central African Republic      7                                               Ireland, Rep. Of              4
Chad                          7                                               Israel                        6
Chile                         1                                               Italy                         4
China, People’s Republic      5                 doc                           Jamaica                       3
Colombia                      3                                               Japan                         5
Comoros                       7                                               Jersey                        6
Congo                         7                                               Jordan                        7
Congo, Democratic Rep. of     7                                               Kazakhstan                    7
Cook Islands                  7                                               Kenya                         7                            doc
Costa Rica                    3                                               Kiribati                      7
Cote d’Ivoire                 7                 doc       doc                 Korea, D.P.R. of (North)      7
Croatia                       4                                               Korea, Rep. of (South)        5
Cuba                          3                                               Kosovo                        6
Curacao                       3                           doc                 Kuwait                        6
Cyprus                        4                 doc       doc                 Kyrgyzstan                    7
Czech Republic, The           4                                               Lao P.D.R.                    6                            doc
Denmark                       4                                               Latvia                        4                    doc     doc
Djibouti                      7                                               Lebanon                       7                            doc
Dominica                      3                 doc                           Lesoto                        7                            doc
Dominican Republic            3                           doc                 Liberia                       7

doc = document contents only         = document and non-document contents                                                     Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20     DHL Service & Rate Guide 2023: Brazil
                                                                                                                         Connecting Your World
                                                                                                                         Sustainability

ZONES AND RATES                                                                                                          Service Offering
                                                                                                                         How to Ship with DHL Express
                                                                                                                         Digitalization
                                                                                                                      u Zones and Rates

     Calculate the Price       Optional           Surcharges              Customs           Service Capability             Export               Import
     of Your Shipment          Services                                   Services          and Rating Zones              Services             Services

SERVICE CAPABILITY AND RATING ZONES
                                       DHL        DHL       DHL                                                          DHL        DHL       DHL
Country/Territory            Zone    Express    Express   Express   Imports    Country/Territory               Zone    Express    Express   Express     Imports
                                    Worldwide    12:00     9:00                                                       Worldwide    12:00     9:00
Libya                         7                                                Saudi Arabia                     6
Liechtenstein                 4                                                Senegal                          7                             doc
Lithuania                     4                                                Serbia, Rep. Of                  6
Luxembourg                    4                                                Seychelles                       7
Macau SAR China               5                                                Sierra Leone                     7                    doc
Madagascar                    7                                                Singapore                        5
Malawi                        7                                                Slovakia                         4
Malaysia                      5                                                Slovenia                         4                             doc
Maldives                      7                                                Solomon Islands                  7
Mali                          7                                                Somalia                          7
Malta                         4                  doc       doc                 Somaliland, Rep. (N. Somalia)    7
Marshall Islands              7                                                South Africa                     7                             doc
Martinique                    3                                                South Sudan                      7
Mauritania                    7                                                Spain                            4
Mauritius                     7                            doc                 Sri Lanka                        6
Mayotte                       7                                                St. Barthelemy                   3                    doc
Mexico                        3                                                St. Eustatius                    3
Micronesia, Fed. States of    7                                                St. Helena                       7
Moldova, Rep. Of              6                                                St. Kitts                        3                    doc
Monaco                        4                                                St. Lucia                        3                    doc
Mongolia                      7                                                St. Maarten                      3
Montenegro, Rep. Of           6                  doc                           St. Vincent                      3
Montserrat                    3                                                Sudan                            7
Morocco                       7                                                Suriname                         3
Mozambique                    7                  doc       doc                 Sweden                           4
Myanmar                       5                  doc                           Switzerland                      4
Namibia                       7                  doc       doc                 Syria                            7
Nauru, Rep. Of                7                                                Tahiti                           7
Nepal                         5                  doc                           Taiwan                           5
Netherlands, The              4                                                Tajikistan                       7
Nevis                         3                  doc                           Tanzania                         7                    doc      doc
New Caledonia                 7                                                Thailand                         5
New Zealand                   6                                                Timor-Leste                      7                    doc
Nicaragua                     3                                                Togo                             7
Niger                         7                                                Tonga                            7
Nigeria                       7                                                Trinidad and Tobago              3
Niue                          7                                                Tunisia                          7                    doc
North Macedonia               6                                                Turkey                           6
Norway                        4                                                Turkmenistan                     7
Oman                          6                                                Turks and Caicos Islands         3                    doc
Pakistan                      6                            doc                 Tuvalu                           7
Palau                         7                                                Uganda                           7                    doc      doc
Panama                        3                                                Ukraine                          7
Papua New Guinea              5                                                United Arab Emirates             6
Paraguay                      1                                                United Kingdom                   4
Peru                          3                                                United States of America         2                           doc 10:30
Philippines, The              5                                                Uruguay                          1
Poland                        4                                                Uzbekistan                       7
Portugal                      4                                                Vanuatu                          7
Puerto Rico                   3                                                Vatican City                     4
Qatar                         6                                                Venezuela                        3
Reunion, Island of            7                                                Vietnam                          6                    doc      doc
Romania                       4                                                Virgin Islands (British)         3
Russian Federation, The       7                            doc                 Virgin Islands (US)              3
Rwanda                        7                                                Yemen, Rep. Of                   7
Samoa                         7                                                Zambia                           7                             doc
San Marino                    4                                                Zimbabwe                         7                    doc
Sao Tome & Principe           7

doc = document contents only         = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
21     DHL Service & Rate Guide 2023: Brazil
                                                                                                                   Connecting Your World
                                                                                                                   Sustainability

ZONES AND RATES                                                                                                    Service Offering
                                                                                                                   How to Ship with DHL Express
                                                                                                                   Digitalization
                                                                                                                 u Zones and Rates

     Calculate the Price      Optional            Surcharges            Customs             Service Capability       Export              Import
     of Your Shipment         Services                                  Services            and Rating Zones        Services            Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg               Zone 1              Zone 2          Zone 3              Zone 4             Zone 5          Zone 6              Zone 7
Documents only up to 2kg
0.5                        74.10               77.00           93.70               96.30              101.30          131.40              159.30
1                          84.90               92.60           105.60              110.60             116.40          157.30              180.80
1.5                        100.90              108.20          121.80              125.40             131.50          183.20              218.00
2                          116.90              123.80          138.00              140.20             146.60          209.10              255.20
Documents from 2.5kg and non-documents from 0.5kg
0.5                        82.10               85.30           97.20               100.00             105.00          151.40              187.90
1                          95.00               98.50           111.20              115.60             121.30          171.90              217.30
1.5                        107.90              111.40          125.20              131.20             137.60          192.40              246.70
2                          120.80              124.30          139.20              146.80             153.90          212.90              276.10
2.5                        133.70              137.50          153.20              162.40             170.20          233.40              305.50
3                          146.60              151.00          167.20              178.00             186.50          253.90              334.90
3.5                        159.50              164.50          181.20              193.60             202.80          274.40              364.30
4                          172.40              178.00          195.20              209.20             219.10          294.90              393.70
4.5                        185.30              191.50          209.20              224.80             235.40          315.40              423.10
5                          198.20              205.00          223.20              240.40             251.70          335.90              452.50
5.5                        211.40              217.90          237.20              254.90             269.30          357.70              481.30
6                          224.60              230.80          251.20              269.40             286.90          379.50              510.10
6.5                        237.80              243.70          265.20              283.90             304.50          401.30              538.90
7                          251.00              256.60          279.20              298.40             322.10          423.10              567.70
7.5                        264.20              269.50          293.20              312.90             339.70          444.90              596.50
8                          277.40              282.40          307.20              327.40             357.30          466.70              625.30
8.5                        290.60              295.30          321.20              341.90             374.90          488.50              654.10
9                          303.80              308.20          335.20              356.40             392.50          510.30              682.90
9.5                        317.00              321.10          349.20              370.90             410.10          532.10              711.70
10                         330.20              334.00          363.20              385.40             427.70          553.90              740.50
11                         348.00              355.00          391.20              414.40             463.30          590.70              798.10
12                         365.80              376.00          419.20              443.40             498.90          627.50              855.70
13                         383.60              397.00          447.20              472.40             534.50          664.30              913.30
14                         401.40              418.00          475.20              501.40             570.10          701.10              970.90
15                         419.20              439.00          503.20              530.40             605.70          737.90             1,028.50
16                         437.00              460.00          531.20              559.40             641.30          774.70             1,086.10
17                         454.80              481.00          559.20              588.40             676.90          811.50             1,143.70
18                         472.60              502.00          587.20              617.40             712.50          848.30             1,201.30

                                                                                                                               Table continues overleaf
22     DHL Service & Rate Guide 2023: Brazil
                                                                                                                      Connecting Your World
                                                                                                                      Sustainability

ZONES AND RATES                                                                                                       Service Offering
                                                                                                                      How to Ship with DHL Express
                                                                                                                      Digitalization
                                                                                                                    u Zones and Rates

     Calculate the Price       Optional            Surcharges              Customs             Service Capability       Export            Import
     of Your Shipment          Services                                    Services            and Rating Zones        Services          Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg               Zone 1              Zone 2           Zone 3                Zone 4             Zone 5          Zone 6           Zone 7

19                         490.40              523.00           615.20                646.40            748.10           885.10          1,258.90
20                         508.20              544.00           643.20                675.40            783.70           921.90          1,316.50
21                         526.40              564.60           671.20                704.40            819.30           957.50          1,374.10
22                         544.60              585.20           699.20                733.40            854.90           993.10          1,431.70
23                         562.80              605.80           727.20                762.40            890.50          1,028.70         1,489.30
24                         581.00              626.40           755.20                791.40            926.10          1,064.30         1,546.90
25                         599.20              647.00           783.20                820.40            961.70          1,099.90         1,604.50
26                         617.40              667.60           811.20                849.40            997.30          1,135.50         1,662.10
27                         635.60              688.20           839.20                878.40            1,032.90        1,171.10         1,719.70
28                         653.80              708.80           867.20                907.40            1,068.50        1,206.70         1,777.30
29                         672.00              729.40           895.20                936.40            1,104.10        1,242.30         1,834.90
30                         690.20              750.00           923.20                965.40            1,139.70        1,277.90         1,892.50
40                         866.20              947.00           1,152.20          1,211.40              1,396.70        1,624.90         2,382.50
50                         1,042.20        1,144.00             1,381.20          1,457.40              1,653.70        1,971.90         2,872.50
60                         1,218.20        1,341.00             1,610.20          1,703.40              1,910.70        2,318.90         3,362.50
70                         1,394.20        1,538.00             1,839.20          1,949.40              2,167.70        2,665.90         3,852.50
For each additional 0.5kg
Above 10                    13.20              12.90             14.00                14.50              17.60           21.80            28.80
Above 20                    8.90               10.50             14.00                14.50              17.80           18.40            28.80
For each additional 1kg
30.1 - 70.0                 9.10               10.30             14.00                14.50              17.80           17.80            28.80
70.1 - 300.0                17.60              19.70             22.90                24.60              25.70           34.70            49.00

300.1 - 3,000*              20.70              20.70             23.40                27.00              31.00           35.60            55.00

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 159 countries worldwide.
Add 6.50 USD to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 95 countries
worldwide. Add 32.00 USD to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
23     DHL Service & Rate Guide 2023: Brazil
                                                                                                                    Connecting Your World
                                                                                                                    Sustainability

ZONES AND RATES                                                                                                     Service Offering
                                                                                                                    How to Ship with DHL Express
                                                                                                                    Digitalization
                                                                                                                  u Zones and Rates

     Calculate the Price      Optional             Surcharges            Customs             Service Capability       Export              Import
     of Your Shipment         Services                                   Services            and Rating Zones        Services            Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg               Zone 1              Zone 2           Zone 3              Zone 4             Zone 5          Zone 6              Zone 7
Documents only up to 2kg
0.5                        81.30               88.10            103.40              106.60            107.30           144.70              174.90
1                          92.40               103.20           116.30              123.10            123.00           172.10              198.50
1.5                        109.10              118.30           135.40              139.60            138.70           199.20              239.00
2                          125.80              133.40           154.50              156.10            154.40           226.30              279.50
Documents from 2.5kg and non-documents from 0.5kg
0.5                        85.60               90.40            108.00              108.90            110.10           166.50              203.30
1                          104.50              107.90           123.60              126.10            130.30           188.80              238.00
1.5                        118.80              123.20           139.20              143.30            149.60           211.10              270.70
2                          133.10              138.50           154.80              160.50            168.90           233.40              303.40
2.5                        147.40              153.40           170.40              177.10            188.70           255.70              335.80
3                          161.70              168.10           186.00              194.80            207.10           278.20              368.20
3.5                        176.00              182.80           201.60              212.50            225.50           300.70              400.60
4                          190.30              197.50           217.20              230.20            243.90           323.20              433.00
4.5                        204.60              212.20           232.80              247.90            262.30           345.70              465.40
5                          218.90              226.90           248.40              265.60            280.70           368.20              497.80
5.5                        233.40              240.80           264.00              281.80            299.80           392.30              529.40
6                          247.90              254.70           279.60              298.00            318.90           416.40              561.00
6.5                        262.40              268.60           295.20              314.20            338.00           440.50              592.60
7                          276.90              282.50           310.80              330.40            357.10           464.60              624.20
7.5                        291.40              296.40           326.40              346.60            376.20           488.70              655.80
8                          305.90              310.30           342.00              362.80            395.30           512.80              687.40
8.5                        320.40              324.20           357.60              379.00            414.40           536.90              719.00
9                          334.90              338.10           373.20              395.20            433.50           561.00              750.60
9.5                        349.40              352.00           388.80              411.40            452.60           585.10              782.20
10                         363.90              365.90           404.40              427.60            471.70           609.20              813.80
11                         383.90              389.70           435.60              460.00            511.10           649.80              877.20
12                         403.90              413.50           466.80              492.40            550.50           690.40              940.60
13                         423.90              437.30           498.00              524.80            589.90           731.00             1,004.00
14                         443.90              461.10           529.20              557.20            629.30           771.60             1,067.40
15                         463.90              484.90           560.40              589.60            668.70           812.20             1,130.80
16                         483.90              508.70           591.60              622.00            708.10           852.80             1,194.20
17                         503.90              532.50           622.80              654.40            747.50           893.40             1,257.60
18                         523.90              556.30           654.00              686.80            786.90           934.00             1,321.00

                                                                                                                                Table continues overleaf
24     DHL Service & Rate Guide 2023: Brazil
                                                                                                                      Connecting Your World
                                                                                                                      Sustainability

ZONES AND RATES                                                                                                       Service Offering
                                                                                                                      How to Ship with DHL Express
                                                                                                                      Digitalization
                                                                                                                    u Zones and Rates

     Calculate the Price       Optional            Surcharges              Customs             Service Capability       Export            Import
     of Your Shipment          Services                                    Services            and Rating Zones        Services          Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg               Zone 1              Zone 2           Zone 3                Zone 4             Zone 5          Zone 6           Zone 7

19                         543.90              580.10           685.20                719.20            826.30           974.60          1,384.40
20                         563.90              603.90           716.40                751.60            865.70          1,015.20         1,447.80
21                         583.90              626.70           746.00                782.80            905.10          1,054.20         1,511.00
22                         603.90              649.50           775.60                814.00            944.50          1,093.20         1,574.20
23                         623.90              672.30           805.20                845.20            983.90          1,132.20         1,637.40
24                         643.90              695.10           834.80                876.40            1,023.30        1,171.20         1,700.60
25                         663.90              717.90           864.40                907.60            1,062.70        1,210.20         1,763.80
26                         683.90              740.70           894.00                938.80            1,102.10        1,249.20         1,827.00
27                         703.90              763.50           923.60                970.00            1,141.50        1,288.20         1,890.20
28                         723.90              786.30           953.20            1,001.20              1,180.90        1,327.20         1,953.40
29                         743.90              809.10           982.80            1,032.40              1,220.30        1,366.20         2,016.60
30                         763.90              831.90           1,012.40          1,063.60              1,259.70        1,405.20         2,079.80
40                         961.90          1,044.90             1,254.40          1,305.60              1,530.70        1,786.20         2,617.80
50                         1,159.90        1,257.90             1,496.40          1,547.60              1,801.70        2,167.20         3,155.80
60                         1,357.90        1,470.90             1,738.40          1,789.60              2,072.70        2,548.20         3,693.80
70                         1,555.90        1,683.90             1,980.40          2,031.60              2,343.70        2,929.20         4,231.80
For each additional 0.5kg
Above 10                    14.50              13.90             15.60                16.20              19.10           24.10            31.60
Above 20                    10.00              11.90             15.60                16.20              19.70           20.30            31.70
For each additional 1kg
30.1 - 70.0                 10.00              11.40             14.80                15.60              19.70           19.50            31.60
70.1 - 300.0                19.80              21.30             24.20                24.20              27.10           38.10            53.80

300.1 - 3,000*              22.80              23.30             25.70                29.10              28.10           38.30            59.00

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day from over 159 countries worldwide.
Add 6.50 USD to the DHL Express Worldwide Import prices.

DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day from over 95 countries worldwide.
Add 32.00 USD to the DHL Express Worldwide Import prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
READY TO SHIP?
        Get a quote

        0800 771 3451

        Chat

        Find your nearest DHL Service Point

DHL Express Brazil
Av. Manuel Bandeira, 291
Bl. D - 3rd Floor
São Paulo
Brazil 05317-020

Valid: 1st January 2023
For public use

The information in this guide is correct as of 1st January 2023. DHL reserves the right to amend or modify any of the information at any time.
You can also read