SEPTEMBER 26-29, 2021 - Toronto | The Westin Harbour Castle REGISTER TODAY! - Administrative Professionals ...
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SEPTEMBER 26-29, 2021 Toronto | The Westin Harbour Castle REGISTER TODAY! ENTER INVITATION CODE: DM1 EARLY BIRD PRICING ENDS SEPTEMBER 10, 2021
SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
Did you know... Build a case to
most organizations have an employee development budget?
Talk to your Manager or Human Resources department
about the training options available.
attend APC 2021
A three-year study of 2,500 firms by the American Society of
Training and Development found definitive evidence linking
Why Attend? increased training investments to more favourable financial
results for companies. Firms that increased training
Why should you and your colleagues attend investment saw higher shareholder returns and
this educational conference? enjoyed higher profit margins.
Research from Hackett Benchmarking and Research
1. Dynamic Keynote speakers and revealed companies that increased spending on training
information sessions averaged voluntary employee turnover rates of 7% compared
2. Learn techniques that today’s valued
to 16% for those companies that spent less.
Let your Manager know that an investment in your training
Administrator needs to achieve optimal is an investment for the success of your organization.
productivity
3. Take valuable professional information
back to share within your organization Return to your workplace refreshed, motivated, energized,
4. Gather fresh ideas and insights from
peer-to-peer networking with high
and feeling valued by your organization.
@APCCanada | #APCCAN
level Admins from around the world
5. Gain new skills and strategies that you
will use right away
6. Choose what works for you and your CLICK HERE
to download a justification letter template you can
team – there are many Workshops and customize to build your case for attending APC 2021.
Symposiums available to you
2 3
REGISTER TODAY AT APCCANADA.COM | #APCCAN
Thank You to the 2021 APC
Advisory Board
One behalf of the entire team at Macgregor Communications, I would like to take
this opportunity to offer a heartfelt welcome and best wishes from APC 2021!
The past year has been an unprecedented challenge (to say the very least) but
we have forged through and look forward to embracing a brighter future!
APC Canada is North America’s premier event for AA and EA training,
networking, and overall engagement, a space where like-minded professionals
can enhance their skill sets and grow their knowledge base.
We have assembled an incredible array of presenters and subject matter
KAZ BEAUMONT-JONES CHARMAINE PAULI DONNA VENDITTI
experts designed to help you navigate the ever-changing landscape of Administrative Assistant Executive Assistant to the Executive Assistant to the
the administrative world. From world-class Keynote speakers to hands-on Veridian Connections Inc. Dean, School of Hospitality President
and Tourism MountainView Homes
workshops, peer-to-peer discussions, and interactive training, APC 2021 will set JOAN BINETTI
School of Human Services and
your career trajectory soaring! Legal Assistant JANICE VILACA
Community Safety
Blake, Cassels & Graydon, LLP Office Administration General
Saskatchewan Polytechnic
The health and safety of attendees is paramount. Keeping that in mind, we CYNTHIA FRANCIS
& Executive Programs
are limiting attendance to a maximum 250 people. We are delivering all the TERRY ROY Administrative Business
Executive Assistant,
Executive Assistant to Graham Management Program
exceptional content you have come to expect from APC, but in larger, spaced Greater Toronto Airports
Rosenberg, CEO, Dentalcorp CONESTOGA COLLEGE
Authority|Vice President,
out conference rooms. Please be assured, we will be following all safety School of Business
Human Resources & Corporate MINERVA SANCHEZ
protocols mandated by the government and conference venue. Services RUDMAN CAROL M. RAYBURN
Senior Executive Assistant Office Administration General
We look forwarding to welcoming you back to APC Canada. Our future is here, ERIKA GIESL
Canadian Mental Health & Executive Programs
let us focus on it together! Toronto Branch Association of
Association, Waterloo Administrative Business
Administrative Assistants
Wellington Dufferin Management Program
Sincerely, JESSIE GILL
VIVIANNE SHARPE CHRISY BURTON
Executive Administrator to the
Amy Ruddell Senior Executive Assistant, President, National
CEO
Vice President Ontario Tech University Association of Administrative
Metro Toronto Convention
Professionals
Macgregor Communications. Centre BARBARA BUIE
Executive Assistant, Ontario
BRENDA MAIN
Region Sales
Executive Assistant
Rogers
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SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE
2021
KEYNOTE SPEAKERS Tuesday, September 28 | 8:30am to 9:45am
After surviving an attempted murder and spending two months recovering in the hospital,
Kimberley came home to overwhelming community support. The support she received gave
her the strength to take her power back and the inspiration to use her newfound power to
empower others.
Monday, September 27 | 8:30am to 9:45am
This presentation introduces the concept of self-identity and the many roles we hold as
professionals, while also maintaining and nurturing our personal roles such as partners,
parents, care givers and friends. Based on research, this session explores how professionals,
entrepreneurs, business owners, educators, and even cooperate executives can successfully
build boundaries and self-care, with productivity. Dr. Robyne Hanley-Dafoe will explore the Tuesday, September 28 | 1:00pm to 1:30pm
benefits and challenges of holding professional roles while sharing practical and sustainable During times of uncertainty, our bodies work against us. Emotional Fitness is your toolbox to
best practices for striking this ever-elusive balance. overcome challenges and succeed where others may fail. By understanding common patterns
of stress, we can develop strategies to reduce anxiety and face these challenges from a more
grounded perspective. You’ll learn how to use situational awareness, rehearsal, and social
scripts. Bad things will happen, but by preparing ourselves ahead of time, we will emerge as
leaders during troubling times.
Monday, September 27 | 3:00pm to 4:00pm
We are finally coming out of a global crisis unlike anything we have experienced in our
lifetime. We are not the people we were back in 2020. We are being called upon to expand
Tuesday, September 28 | 3:00pm to 4:00pm
the vision of who we are, and what we, and our organizations can do. Yet, how do we step into
the future, with so much going on? You will leave this Keynote energized, inspired, with real Beyond the emails, phones calls and meetings, what is it that you’re actually doing and who
knowledge and insights that open your mind and heart so you can take off and navigate the are you doing it for? Peter helps people zoom out from the daily grind to get a bird’s eye view
future of work. of the real work that they’re actually doing and connect to its potential impact. That reminder
is a powerful catalyst for a newfound sense of motivation and inspires new perspectives for
creative thinking and innovation.
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SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
Schedule at-a-glance
MONDAY, SEPTEMBER 27 - TRACK SESSIONS TUESDAY, SEPTEMBER 28 - TRACK SESSIONS
Personal Alignment: Balancing and Enjoying Life with Work How to Take Your Power Back After Winning the Bad Luck Lottery
8:30AM - 8:30AM -
Dr. Robyne Hanley-Dafoe, Kimberley Black,
9:45AM 9:45AM
Trent University #bpositive
CAREER TECHNOLOGY BALANCE CAREER TECHNOLOGY BALANCE
TRACK TRACK
ADVANCEMENT ADVANCEMENT
Leadership Without Time and Contact Unlocking Remarkable Post-Pandemic Admin 2.0 - Alexa is Mental Health in the
Authority Management Using Resiliance Career Reset: Moving Stealing Your Job Workplace: The Many
Rhonda Scharf Outlook Kwesi Millington Forward With Rhonda Scharf Faces of Illness
CSP, HoF, President, Greg Creech Speaker, Resilience CSP, HoF, President, On Pam Paquet
10:15AM - 10:15AM -
On The Right Track MCT, Comp CTT+, KM Communications & Shelagh Donnelly The Right Track CCC, CPS, MEd, Chief
11:15AM 11:15AM
President/Owner, Coaching Speaker, Trainer, Change Officer, Pam
Techedutainment Exceptional EA Paquet & Associates
Services, Inc.
Develop your A Whole New World... Becoming the Hero of How to get “it” and GoT LinkedIn? From I Have No Idea What
B.L.T. (Believability Top 10 Tested Tools for Your Own Epic Adventure that promotion; Cersei to Sansa, how to I’m Doing
Likeability Building Engagement Erin Poredos Executive Presence in stand in your value and Angie Nussey
Trustworthiness) and Online! Owner, The Joy Tribe and 7 Cs build online alliances Owner, Hope Cafe Records
11:30AM - 11:30AM -
boost your career Glynis Devine Certified Self-Love & Divorce Julie Blais Comeau so you can lead the Iron
12:30PM 12:30PM
Julie Blais Comeau Currency-Driven Recovery Coach Chief Etiquette Officer, Throne of professional
Chief Etiquette Officer, Performance Expert, etiquettejulie.com platforms.
etiquettejulie.com Glynis E. Devine Leslie Hughes
CM, Principal,
PUNCH!media
LUNCH LUNCH KEYNOTE
EQ, IQ or Q2: The 60-minute Microsoft Harness the Hangry: 1:00PM - Building Emotional Fitness During Difficult Times
Connecting People Excel Shortcut Sheet An Inspirational Tale of 1:30PM Hans Eckman,
and Brains Greg Creech Transformation Eckman Guides
Pam Paquet MCT, Comp CTT+, Rondi Neuven
1:45PM - Speak up and Stand Best Practices for Virtual In The Swirl of Chaos,
CCC, CPS, MEd, Chief President/Owner, Inspiration Specialist,
2:45PM Out: Communicating and Hybrid Meetings Create A Beacon Of
Change Officer, Pam Techedutainment Harness the Hangry
Paquet & Associates Services, Inc. Assertively Shelagh Donnelly Hope: How to be Resilient
Karen Rae Short Speaker, Trainer, in the Workplace
1:45PM -
Principal, Exceptional EA When Everything Goes
2:45PM
Are You Ready for Take-Off: Navigate Your Future in a Post-Pandemic World Karen Rae Short Sideways
3:00PM - Gregg Brown, Beverly Beuermann-King
4:00PM Change Ready Leadership CSP, Stress and Resiliency
Expert, R ‘n’ B Consulting -
Work Smart Live Smart
4:00PM -
NETWORKING RECEPTION
5:30PM
Bigger Picture Thinking
3:00PM - Peter Katz,
4:00PM JUNO-Nominated Musician & Storyteller
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SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
SESSION DESCRIPTIONS - MONDAY, SPEPTEMBER 27 10:15am - 11:15am
Time and Contact Management Using Outlook
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8:30am - 9:45am Greg Creech, MCT, Comp CTT+, President/Owner, Techedutainment Services, Inc.
Personal Alignment: Balancing and Enjoying Life with Work
Manage your time and contacts more efficiently with Outlook and this
Dr. Robyne Hanley-Dafoe, Trent University symposium. This interactive symposium covers best practices and shortcuts in
using Outlook to manage time and contacts effectively. This session will focus
With text messages flying, Instagram posts burning up cyberspace, and Twitter on organizing our calendars, emails, and tasks using categories, Quick Steps,
tweeting like a hungry crow – the plans are in the works for the best weekend ever! and different views. Universal principles of time and contact management
So much so you can already taste the Martinis! Friday! is the best day of the week incorporate well with Outlook’s follow-up, to-do lists, and categories. An
because it is a gateway to freedom… But, you know that freedom is not yours
important aspect of this class is to customize Outlook for ease of navigation,
because of looming deadlines, emails to respond to and product to deliver. So
integrating with other applications (including Word, Excel, and OneNote), and
somehow you innately change your state of mind to meet the needs of the day.
having Outlook proofread your important messages. Attendees are encouraged
You will seamlessly achieve everything, cause it’s Friday!, and you’ve got plans for
to bring their best practices and shortcuts to share. Here are some of the
the weekend. Friday is truly a state of mind, and with the Friday mind set you can
achieve corporate and personal well being. It is a time when you pull out all the
items we will explore: * Using categories, Quick Steps, and follow-ups to stay on
stops, get busy, and get ‘er done. Join Tyler as he explores the most important skills track and organized, * Tailor the Quick Access Toolbar and Tabs in the Ribbon
to living the Friday! State of Mind, every day. Laugh along with Tyler while you learn for popular commands, including Speak, My Document, and My Computer, *
among other things to: drop old behaviors, boost creativity, master meaning, create Creating Outlook contacts, appointments, and events with an email message,
connection, optimize optimism, vet vision, and peak perform. So mix up a Martini, * Exporting and sending Outlook information to Excel, Word (for a mail merge)
turn up the tunes and lighten your load. We’re unleashing Tyler to change your and OneNote, * Share best practices for your organization in using Outlook.
Monday morning blues, into a Friday! state of mind.
11:30am - 12:30pm
Develop your B.L.T. (Believability Likeability Trustworthiness) and
10:15am - 11:15am boost your career
Leadership Without Authority
Julie Blais Comeau, Chief Etiquette Officer, etiquettejulie.com
Rhonda Scharf, CSP, HoF, President, On The Right Track
Whether you are vying for a promotion, applying for a position or are starting
Regardless of our title, we all need to get work done while dealing with other your side hustle, your competition has the same technical abilities as you. Before
people. But leadership today isn’t like 40 years ago. Getting people to work by they can assess your talents, your boss, the hiring committee, your colleagues
saying “because I’m the boss” just doesn’t work anymore. Being a leader isn’t and your prospective clients, assess your B.L.T. All want to work with someone
about having authority or exercising power. Being a leader is a learned skill. It that knows what they are doing, is enjoyable to have around and can be trusted.
means acting in a way that people are moved to action by your influence without Join Julie Blais Comeau, Canada’s go-to etiquette expert and learn how to shine
overt displays of authority. This workshop is for people who seek to become true your B.L.T.
leaders without authority.
11:30am - 12:30pm
Becoming the Hero of Your Own Epic Adventure
10:15am - 11:15am
Unlocking Remarkable Resiliance Erin Poredos, Owner, The Joy Tribe and Certified Self-Love & Divorce
Recovery Coach
Kwesi Millington, Speaker , KM Communications & Coaching
“This isn’t like all the other sessions out there. It’s the real deal. Ok, there’s a bit
What does wellness mean to you? How do you manage stress? What are your of some woo-woo but let me explain. I am here to help you become the hero
tools to maintain your mental and physical well-being? Well you know, especially of your own epic blockbuster adventure, that’s entitled, Your Life.” Join Erin as
now, that change and uncertainty are inevitable. In this session, you’ll pick up she takes you on an adventure... Imagine becoming your favourite adventure
keys to overcoming stress, maintaining balance, and cultivating remarkable hero or heroine, like Lara Croft looking for your next tomb to raid. As we move
resilience. If you want to be able to be truly present with the ones you love, create through life, we’re faced with both positive and negative experiences (those
a sense of purpose and balance, or simply just feel happier and more energetic, pesky fire-breathing dragons) but we need to overcome those challenges to get
then this is the session for you! to the next level. As your guide, I’ll be sharing my inner adventure from damsel in
distress to fearless heroine by overcoming my own demons, old stories, society’s
pressures and who I thought I was “supposed” to be. Want to learn how I got
here? You just need the courage to show up. It’s time to embark on your biggest
adventure yet, your authentic life. Are you ready?
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SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
SESSION DESCRIPTIONS - MONDAY, SEPTEMBER 27
11:30am - 12:30pm
A Whole New World... Top 10 Tested Tools for Building 1:45am - 2:45pm
Engagement Online! The 60-minute Microsoft Excel Shortcut Sheet
Glynis Devine, Currency-Driven Performance Expert, Glynis E. Devine Greg Creech, MCT, Comp CTT+, President/Owner, Techedutainment Services, Inc.
How you conducted daily morning meetings, presentations, project update Let’s spend 60-minutes with jam packed Microsoft Excel shortcuts and tips
reports, and town halls changed forever, the day the world pivoted. Getting and and tricks. We’ll use keyboard, right-clicking, toolbar, and many other types of
keeping people’s attention is an art you need to craft to improve your visibility shortcuts using Excel. Navigating and selecting areas of worksheets can be
and reputation in this new age. In a speed-of-light one-hour highly experiential time consuming and frustrating, we’ll learn how to quickly and easily select
session, you’ll learn and leave with a toolbox filled with the top 10 tools to attract and navigate to large tables, worksheets, and other areas of Excel. We’ll use
and engage your stakeholders. This session is a game-changer for your success! AutoCalculate to provide SUM, AVERAGE, and COUNT function results without
** NOTE: please log in on a laptop AND bring a cellular device to participate in creating the functions. This session is for every level of Excel. With this interactive
this session. session, you should share your favorite shortcuts in Excel. More good news is
many of our shortcuts transfer to other Microsoft Office/365 applications. Save
time and frustration with our 60-minute Microsoft Excel Shortcut Sheet session.
1:45am - 2:45pm
EQ, IQ or Q2: Connecting People and Brains
Pam Paquet, CCC, CPS, MEd, Chief Change Officer, Pam Paquet & Associates
3:00pm - 4:00pm
Workplaces demand that employees be smart enough to do their work Are You Ready for Take-Off: Navigate Your Future in a Post-
effectively and efficiently. The focus on brain smarts is key. Companies now also
want staff to be emotionally intelligent in order to get along, communicate well Pandemic World
and cooperate. Deciphering the EQ, also known as EI, and maximizing the IQ can Gregg Brown, Change Ready Leadership
be daunting and somewhat of an alphabet soup. The magic within each is not
necessarily simple and straight forward. This session focuses on Q2 – quick and We are finally coming out of a global crisis unlike anything we have experienced in
quality so people can optimize their abilities with their brains and connecting our lifetime. We are not the people we were back in 2020. We are being called upon
with people. to expand the vision of who we are, and what we, and our organizations can do. Yet,
how do we step into the future, with so much going on? You will leave this Keynote
energized, inspired, with real knowledge and insights that open your mind and
1:45am - 2:45pm heart so you can take off and navigate the future of work.
Harness the Hangry: An Inspirational Tale of Transformation
Rondi Neuven, Inspiration Specialist, Harness the Hangry
In 2012, Rondi Neuven had the opportunity to attend the Administrative Professionals
Conference in Toronto, and she will share how that experience planted the seeds for
transformational and inspirational positive change. You will hear how Rondi went
from tipping the scales at over 350 pounds to shedding over 200 pounds, and how
she has defied the odds by maintaining that loss for 5 years and counting. She will
share how she applied some of the same methodology in order to transition from
Administrative Assistant to an Executive Assistant, and how to harness your power for
positive change. With refreshing humor and honesty, Rondi will share how she learned
that her own self-talk was the biggest barrier to change. Armed with learnings from
failed past attempts at weight loss, Rondi took a different approach by incorporating
slow and sustainable changes to completely transform her lifestyle. No expensive
gym memberships, no fad weight loss programs, no pills, no shakes, no powders.
Rondi achieved weight loss the natural way – by changing her diet and incorporating
daily exercise. It turns out that the trickiest part is maintaining the motivation to
continue on a positive path in the face of daily temptation, and Rondi will share tips
and tricks to staying the course. Hear how Rondi went from being envious of weight-
loss testimonials in women’s magazines to being on the cover of Woman’s World in
January 2021! Once you have heard her tale of transformation, Rondi will open the floor
to a Q & A session where she will welcome you to ask her anything. Be prepared, the
answer will not be sugar coated! If you want to make positive changes but fall into the
trap of thinking that it is not possible for you, Rondi will help you see your challenges
from a different perspective. No matter what positive change you want to make,
Rondi’s inspirational story will provide golden nuggets of information and may just
plant the seeds for your own transformational change!
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SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
SESSION DESCRIPTIONS - TUESDAY, SEPTEMBER 28
11:30am - 12:30pm
How to get “it” and that promotion; Executive Presence in 7 Cs
8:30am - 9:45am
Julie Blais Comeau, Chief Etiquette Officer, etiquettejulie.com
How to Take Your Power Back After Winning the Bad Luck Lottery
Executive Presence is often perceived as that “je ne sais quoi”. Many believe it
Kimberley Black, #bpositive is innate. Often indescribable it is recognized by all. They may have even told
you that you are the best but, you lack it to get that promotion. The passionate
After surviving an attempted murder and spending two months recovering in the
politician, the engaging executive, or the convincing CEO, they all have Executive
hospital, Kimberley came home to overwhelming community support. The support
Presence. You can too. Sign up with Chief Etiquette Officer Julie Blais Comeau
she received gave her the strength to take her power back and the inspiration to use
her newfound power to empower others.
and say “Bye-bye insecurities, and awkwardness, hello promotion!”
11:30am - 12:30pm
10:15am - 11:15am I Have No Idea What I’m Doing
Post-Pandemic Career Reset: Moving Forward With Resilience
Angie Nussey, Owner, Hope Cafe Records
Shelagh Donnelly, Speaker, Trainer, Exceptional EA
A sassy, comedic, thought provoking, heart warming, authentic performer who
COVID-19 turned the world upside down and then gave it a good shake. We uses her vast understanding of human behaviour and incredible musical talent
adapted. Now, employers must navigate past recovery to renewal, even as to inspire new levels of empowerment and compassion. This intrepid entertainer
the pace of change is expected to accelerate. What are the implications for has performed over 3000 shows with audiences ranging from the strippers of
assistants? You’ll be well served by examining and nurturing your capacity to Sudbury, Ontario to the aristocrats of Africa. She has failed and been humiliated
continue to adapt. This requires resilience and attention to business acumen. more times than can be named, but she has also achieved and been revered
We’ll explore the pandemic’s macro and micro impacts, and how to nurture in equal proportion. In her “I Have No Idea What I’m Doing” presentation, she
resilience through self-management. delivers a 5-part strategy for self-mastery in uncommon circumstances.
www.angienussey.com
10:15am - 11:15am
Mental Health in the Workplace: The Many Faces of Illness 11:30am - 12:30pm
GoT LinkedIn? From Cersei to Sansa, how to stand in your value and
Pam Paquet, CCC, CPS, MEd, Chief Change Officer, Pam Paquet & Associates
build online alliances so you can lead the Iron Throne of professional
Mental Health in the Workplace: The Many Faces of Illness Say the words mental platforms.
health and most people will look the other way and hope you are not talking to
them. The words are scary and intimidating because there is a lack of education, Leslie Hughes, CM, Principal, PUNCH!media
not much understanding and a loss for words. Times are changing and Winter is coming. In today’s information-based economy, your professional
workplaces are trying to improve their mental health knowledge and practices. brand means everything. In this session, we’ll discuss how to build your brand
They want to get past the judgements, stigmas and erroneous assumptions presence as strong as The Wall in Game of Thrones. Learning Objectives • Create
when employees appear “difficult” and coworkers are challenged to understand your personal brand like Catelyn. • Develop strategic alliances like Margaery. •
what might be underneath the behaviours and absences. Command an audience like Daenerys.
10:15am - 11:15am 1:00pm - 1:30pm
Admin 2.0 - Alexa is Stealing Your Job Building Emotional Fitness During Difficult Times
Rhonda Scharf, CSP, HoF, President, On The Right Track Hans Eckman, Consultant, Eckman Guides
Ask Alexa to call a client or confirm your schedule for the day, and Alexa will do During times of uncertainty, our bodies work against us. Emotional Fitness is
just that immediately. Ask her a question, give her a command, or just share a your toolbox to overcome challenges and succeed where others may fail. By
joke together, and she becomes your new best employee. Is Alexa stealing YOUR understanding common patterns of stress, we can develop strategies to reduce
job? Find out what skills are needed in this new paradigm. Find out what you anxiety and face these challenges from a more grounded perspective. You’ll
need to do to become invaluable at your workplace. Don’t assume that what got learn how to use situational awareness, rehearsal, and social scripts. Bad things
you here will get you there. will happen, but by preparing ourselves ahead of time, we will emerge as leaders
during troubling times.
14 15
SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
SESSION DESCRIPTIONS - TUESDAY, SEPTEMBER 28 WORKSHOPS - SUNDAY, SEPTEMBER 26
10:00AM CORE MOTIVE... the Excel FUNdamentals: Practical Project
1:45am - 2:45pm - 1:00PM Superpower all AP/EAs What every Administrative Management for
Speak up and Stand Out: Communicating Assertively can’t live without! Professional needs to know Administrative Professionals
Glynis Devine Greg Creech Gregg Brown
Karen Rae Short, Principal, Karen Rae Short
Currency-Driven MCT, Comp CTT+, President/ Change Ready Leadership
In today’s workplace, assertive communication skills aka “speaking up” is Performance Expert, Owner, Techedutainment
expected of all employees. Those who prefer to “stand back” and let others Glynis E. Devine Services, Inc.
take the lead, often have valuable insights that are overlooked, simply because
one does not say “here I am”. Participants in this session will learn about four
“assertive” styles, how each is perceived in the workplace, develop an “assertive” 2:00PM From To Do… to TA DA! 20 How to Influence Up, Down Teamwork with Microsoft
- 5:00PM Best Practices for Time and All Around Teams
style, practice assertive communication skills in a safe and comfortable
environment, and leave armed with tools, tips, and strategies to step more Management Gregg Brown Greg Creech
comfortably out of your own “comfort zone”. Glynis Devine Change Ready Leadership MCT, Comp CTT+, President/
Currency-Driven Owner, Techedutainment
Performance Expert, Services, Inc.
Glynis E. Devine
1:45am - 2:45pm
In The Swirl of Chaos, Create A Beacon Of Hope: How to be
Resilient in the Workplace When Everything Goes Sideways
Beverly Beuermann-King, CSP, Stress and Resiliency Expert, R ‘n’ B Consulting
- Work Smart Live Smart
Beverly Beuermann-King is a stress, and resiliency strategist who builds safe and
healthy workplaces. In The Swirl of Chaos, Create A Beacon Of Hope: How to be
Resilient in the Workplace When Everything Goes Sideways, offers tools to utilizing
strategic hope in building personal resiliency. Strategic Hope requires direction,
energy and a support network and with these tools. they will build their unique
personal action plan to reboot, re-energize and ignite their resiliency.
1:45am - 2:45pm
Best Practices for Virtual and Hybrid Meetings
Shelagh Donnelly, Speaker, Trainer, Exceptional EA
WORKSHOPS - WEDNESDAY, SEPTEMBER 29
Meeting practices changed significantly and suddenly last year. Even when 10:00AM Getting a Grip – Achieving Stop Letting That Difficult Video Communication
you’re in the office with others seated around the meeting table, there’s a - 1:00PM Work/Life Balance in a Person Ruin Your Day and Skills for Administrative
likelihood some will want to attend at least occasionally via web platforms. We’ll “Covid” World Your Business: Effectively Professionals
look at practices that can help position colleagues to be prepared, present and Karen Rae Short Handle Toxic People For Kimberley Black
participating – and help you focus on effective recording even with multiple Principal, Karen Rae Short Better Productivity and Less #bpositive
screens and stakeholders. Plan to share and also soak up tech tips and strategies Drama
for successful meetings. Beverly Beuermann-King
CSP, Stress and Resiliency
Expert, R ‘n’ B Consulting -
3:00pm - 4:00pm Work Smart Live Smart
Bigger Picture Thinking
Peter Katz, JUNO-Nominated Musician & Storyteller 2:00PM From Admin to Strategic Professional Negotiation Remotely Working - Lessons
- 5:00PM Partner Skills On Creating The Balance You
We are finally coming out of a global crisis unlike anything we have experienced in
Rhonda Scharf Karen Rae Short Desire And Build The Life You
our lifetime. We are not the people we were back in 2020. We are being called upon
to expand the vision of who we are, and what we, and our organizations can do. Yet, CSP, HoF, President, On Principal, Karen Rae Short Want
how do we step into the future, with so much going on? You will leave this Keynote The Right Track Beverly Beuermann-King
energized, inspired, with real knowledge and insights that open your mind and CSP, Stress and Resiliency
heart so you can take off and navigate the future of work. Expert, R ‘n’ B Consulting -
Work Smart Live Smart
16 17
SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
WORKSHOP DESCRIPTIONS - SUNDAY, SEPTEMBER 26 2:00pm - 5:00pm
How to Influence Up, Down and All Around
10:00am - 1:00pm
CORE MOTIVE... the Superpower all AP/EAs can’t live without! Gregg Brown, Change Ready Leadership
Glynis Devine, Currency-Driven Performance Expert, Glynis E. Devine The more effective you are at influence, the more you are able to get things
done! Effective influence skills enable you to build the relationships necessary
Core Motive measures ‘why we do what we do’ It’s the foundation of emotional to get positive results upwards, downwards, with colleagues, customers,
intelligence (EQ). HR experts say EQ is up to 4x more important than IQ! suppliers and others, regardless of your position in the organization. At
This session will equip you to: • Communicate your vision so people buy in • this interactive session you will: • Use a process to plan out your influence
encourage collaboration • build trust • provoke better, faster results • reduce discussion • Discuss methods to engage others in your ideas • Practice
conflict • foster autonomy and empowerment • perform at a higher, happier successful influencing.
level. This session is for you if you like to have fun, impact positive change, and
co-create!
2:00pm - 5:00pm
10:00am - 1:00pm Teamwork with Microsoft Teams
Excel FUNdamentals: What every Administrative Professional
needs to know Greg Creech, MCT, Comp CTT+, President/Owner, Techedutainment Services, Inc.
Greg Creech, MCT, Comp CTT+, President/Owner, Techedutainment Services, Inc. Teamwork has become more collaborative with Microsoft Teams, especially
in our virtual office era. We’ll create a great, Administrative Professional
In today’s big data world, Administrative Professional are expected to be team in Teams and collaborate in this in-class and on-line session, where
proficient in Microsoft Excel. This session teaches many shortcuts, tips and we learn the sharing and collaboration tools in Microsoft Teams. Microsoft
tricks and being more productive. We will learn formatting, fills, formulas, Teams incorporates your calendar, documents, chats, and video/audio calls
functions, and filters/sort. We will learn how to create and edit functions, in one place. We’ll learn how to create channels for chats, add content, and
including SUM, AVERAGE, COUNT, and VLOOKUP. This interactive workshop insert apps into our Team. Outlook and the Exchange server are important
includes analyzing data with PivotTables and managing/manipulating data apps to use with Teams for your calendar and other items. We’ll manage
using Format as Table, filters, sorts, and slicers. our contacts and know important settings in Microsoft Teams for our team
group and our users. Come and enjoy our Administrative Team with this
Microsoft Teams session.
10:00am - 1:00pm
Practical Project Management for Administrative Professionals
Gregg Brown, Change Ready Leadership
Take the mystery out of successful project management by attending this
interactive workshop designed for Senior Administrative Professionals. The
odds are you are already familiar with project management. The odds are you
are already doing a lot of project management, yet there are regular tripwires
that will catch you each time! Come learn in this fun and engaging workshop
the secrets of successful project management.
2:00pm - 5:00pm
From To Do… to TA DA! 20 Best Practices for Time Management
Glynis Devine, Currency-Driven Performance Expert, Glynis E. Devine
TA DA! That’s where the tools and strategies you take away from this session
will take you – to a feeling of control and calm! By the end of this session
you’ll know: • How to leverage your greatest asset • How to re-focus the
procrastinator AND the perfectionist • How to use existing tools to reinforce
new, effective systems • How to delegate without a role of authority • How
to tactfully say ‘no’ – and when to use it • How to manage other people’s
problems • How to respond to multiple bosses with ‘top priority’ tasks • AND,
the $1,000,000 idea that’ll take you to a new level of productive! If you’re
looking for tangible ways to squeeze the best out of your work day without
squeezing the life out of you (!), then this is a must-attend session!
18SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
WORKSHOP DESCRIPTIONS - WEDNESDAY, SEPTEMBER 29
9:00am - 12:00pm 1:00pm - 4:00pm
Getting a Grip – Achieving Work/Life Balance in a “Covid” World From Admin to Strategic Partner
Karen Rae Short, Principal, Karen Rae Short Rhonda Scharf, CSP, HoF, President, On The Right Track
We are all trying to function in a Covid world where interruptions are constant, You aren’t the “traditional” Administrative Professional anymore. You aren’t
generally unnecessary and take valuable time to get back on track. Work/life really supporting anyone, but are instead a Strategic Partner; not support.
balance has a new paradigm – one that was thrust upon us, yet gives us an But what does that mean? Come to this hands-on, interactive, and thought-
opportunity to find a way of working and living. It is time to take control, show provoking workshop where we dig deep into what it means to be a strategic
the consequences of time wasted in ineffective meetings (mostly virtual), partner. How to get your seat at the table, and what to do once you are there.
waiting for information, miscommunication, interruptions, misunderstanding. Get your voice heard. Get the respect you deserve. Step up and play in the
This workshop will help to identify the chaos that causes unproductive big leagues. You aren’t supporting your Executive, you are her right-hand
confusion and disorder while trying to balance work and life in a way that man and together you will accomplish the things that need to be done.
was not expected yet has become the new “norm”. There will be opportunity
to assess different work/life balance strategies and practice assertive
communication to manage shifting priorities and make decisions based on
importance and urgency to “get a grip” on work/life balance. 1:00pm - 4:00pm
Professional Negotiation Skills
9:00am - 12:00pm Karen Rae Short, Principal, Karen Rae Short
Stop Letting That Difficult Person Ruin Your Day and Your Business: Administrative Professionals and Executive Assistants are expected to
Effectively Handle Toxic People for Better Productivity and Less Drama negotiate with suppliers, clients, even within your own organization. It
could be to arrange a large conference or symposium, or to arrange work
Beverly Beuermann-King, CSP, Stress and Resiliency Expert, R ‘n’ B Consulting schedules. Understanding the needs of both parties and preparing to
negotiate...not manipulate, is the professional approach in today’s work
- Work Smart Live Smart world. This session will provide the tools to develop and enhance professional
Many of us have learned to avoid, rather than deal with the bullies and other negotiation skills.
difficult people. Nothing can change the fact that some people may simply
be more challenging to deal with. Success as an AP, depends on being able
to recognize and respond appropriately to a variety of difficult behaviours.
Join to learn strategies and tips for recognizing and moving these difficult 1:00pm - 4:00pm
interactions forward, so that you can end frustration, act rather than re-act, Remotely Working - Lessons on Creating The Balance You Desire And
and build more successful partnerships. Build The Life You Want
Beverly Beuermann-King, CSP, Stress and Resiliency Expert, R ‘n’ B
9:00am - 12:00pm Consulting - Work Smart Live Smart
Video Communication Skills for Administrative Professionals Life places many demands on an Administrative Professional’s time and
energy and balance can feel like an unrealistic dream, especially while
Kimberley Black, #bpositive
working remotely. Failing to focus on life satisfaction can lead to burnout,
Whether you have resisted or embraced the new Zoom lifestyle, you have mental health challenges, and a variety of physical health issues. This
likely encountered several challenges with your on camera presence in interactive workshop helps Administrative Professionals examine the results
self-facing videos. Where should you look while recording? How do you of a lack of balance and focus their goals for living a balanced life with more
get the best lighting and sound? How do you find a suitable position for joy and meaning.
your computer in order to appear professional? Apart from managing the
technical aspects of recording self-facing videos, there is also the need to
communicate in an engaging way, understanding that communicating on
camera requires a different energy than communicating in person. In this
workshop, you will learn both the technical basics for recording self-facing
videos and tips for communicating effectively on camera - presented as
video communication skills.
20 21SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE REGISTER TODAY AT APCCANADA.COM | #APCCAN
THE WESTIN HARBOUR CASTLE HOTEL 1 Harbour Square
Toronto, Ontario | M5J 1A6
NETWORKING OPPORTUNITIES
For more information on APC Networking Opportunities visit apccanada.com
The hotel is located on the vibrant
Monday, September 27, 4:00PM-5:30PM
waterfront of Lake Ontario, just steps away
from the Downtown Core via the PATH, Mix and mingle with fellow APC
Toronto’s underground covered walkway.
Canada attendees, sponsors
and speakers at the 22nd APC
We invite you to revel in the season as
Networking Reception.
you walk through Toronto’s theatre and
Enjoy a glass of wine and hors
entertainment districts and discover delight
d’oeuvres while you connect with
in all the seasonal fun that the nearby
fellow attendees and make some
Harbourfront Centre has to offer. This
new friends!
CAA/AAA Four Diamond property features
No charge to attend!
refreshing accommodations in Canada’s
largest city and is a landmark downtown
Toronto hotel and your haven for personal
After Hours Networking Events Coming Soon!
well-being in Toronto.
BOOK EARLY TO RECEIVE SPECIAL APC CANADA DISCOUNTED PRICING.
DISCOUNTED PRICING EXPIRES THURSDAY, SEPTEMBER 2, 2021. BOOK NOW!
ROOMS SINGLE RATE DOUBLE RATE
TRADITIONAL ROOM $239.00 $239.00
For reservation information, please visit our location and accommodation page by
clicking here, or call 1-888-627-8559 and quote:
Administrative Professionals Conference or group code ADM
22 23SEPTEMBER 26-29, 2021 | THE WESTIN HARBOUR CASTLE
2021 CONFERENCE PACKAGES
EARLY BIRD REGULAR PRICING
Register Online Today Ends September 10, 2021 September 11, 2021 on
www.apccanada.com Individual Group 3+ Individual Group 3+
Value Pass
(includes both symposia days & $2,51681 $2,26513 $2,79645 $2,516.81
4 workshops)
3 Day Combo Pass
(includes both symposia days & $2,10429 $1,89386 $2,33810 $2,104.29
2 workshops)
2 Day Symposia Pass
(both symposia days only)
$1,47857 $1,33071 $1,64285 $1,47857
1 Day Symposia Pass
(1 symposia day only)
$81113 $73002 $90125 $81113
1 Workshop Pass
(choose 1 workshop only, $55157 $49641 $61285 $55157
cost per 1/2 day workshop)
Prices listed above do not include tax. HST (13%) will be added at the time of registration.
Continental breakfast, snack breaks and lunch are included with registration.
For General Registration Questions, please contact us at: 1-888-443-6786 or email: registration@apccanada.com
Send Registration Payment by Mail:
CLICK HERE to register Online
APC Canada
P.O. Box 1
Newmarket, ON L3Y 4W3
Canada
CORPORATE PROGRAM GROUP BENEFITS
Organizations registering 3 or more attendees receive group discount rates.
If your company is interested in this special offer, please contact me directly!
Jennifer White
E: jwhite@macgregorcom.com Include “APC Group Inquiry” in the subject line.
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