Seeing the offender - Law Society of Scotland

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Seeing the offender - Law Society of Scotland
Jones Whyte: from startup             Abused clients: how do we      Self-regulation: can it be
       to Firm of the Year                   best support them?          made independent also?
                   P.16                              P.18                           P.22

Journal of the Law Society of Scotland                                 Volume 67 Number 1 – January 2022

                Seeing the offender
                                  Why the new guideline on sentencing young
                                  offenders deserves support from the public
Seeing the offender - Law Society of Scotland
Seeing the offender - Law Society of Scotland
Publishers
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                                                         Another year
www.lawscot.org.uk (home page)                           As 2022 gets into its stride, how are we              as a reason for inaction, if that leads to
www.lawscot.org.uk/members/journal/                      doing? I have heard various people say they           transport and other vital sectors, as well as
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                                                         freedom – an enabler of freedom,                                    widespread? The revelation
Editorial board                                          more like, if they permit more                                   before Christmas that payments to
Amanda Millar, Past President                            activities to be safely undertaken than                     legal firms in the first year of COVID fell
Austin Lafferty, Lafferty Law                            would otherwise be the case, and if their use         by 24% (£31.8 million), has only added to
Andrew Todd, Springfield Properties Plc
                                                         offers more reassurance to the vulnerable.            solicitors’ determination to take a stand.
Matthew McGovern, McGovern Reid
Ayla Iridag, devilling                                       To achieve anything resembling normality,            Court lawyers can expect further
Kate Gillies, Harper Macleod LLP                         it seems to me, we have to assume the                 arguments over the proposed rules for
                                                         continuing presence of one or more variants           remote and in-person hearings; and those
                                                         of the virus in our midst, and not shrink from        in criminal work face ongoing debate over
                                                         deploying a combination of measures, while            corroboration, not proven, and even jury trial
                                                         seeking to avoid restrictions that are socially       itself, as the Lord Advocate has more than
                                                         and economically unsustainable. It may be             hinted in relation to sexual assaults.
Disclaimer                                               difficult, but it is a better strategy than, for         In short, the year is unlikely to be a quiet
The views expressed in the Journal of the Law
Society of Scotland are those of invited contributors
                                                         example, founding on the latest variant being         one. My wish for us all is that it at least
and not necessarily those of the Law Society of          supposedly less severe than its predecessor           brings a positive feel.
Scotland. The Law Society of Scotland does not
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© The Law Society of Scotland, 2022                      Krista              Laura                Natalie             Jim                  Keith
ISSN: 0458-8711                                          Johnston            Connor               Bruce               Gallagher            Carter
                                                         is a solicitor      is a partner with    is a solicitor      Institute of         is principal of
The Journal of the Law Society of Scotland is            advocate and        Thompsons            in the Family       Legal and            Keith Carter
distributed each month to more than 12,000
                                                         member of           who acts in          Law team            Constitutional       & Associates,
practising and non-practising Scottish
solicitors, along with trainee solicitors,
                                                         the Scottish        cases involving      with Harper         Research,            employment
registered paralegals and non-lawyer                     Sentencing          historic sexual      Macleod             University of        consultants
subscribers.                                             Council             abuse                                    St Andrews

                                                                                                                                              January 2022 \ 3
Seeing the offender - Law Society of Scotland
THE JOURNAL OF THE LAW SOCIETY OF SCOTLAND
                                            VOL.67 NO.1 – JANUARY 2022

    Perspectives                      Features                             Briefings                           In practice

    04 Journal online                 12                                   34 Civil court
                                                                                                               40 Professional news
    Website exclusives for January    Why the new guideline on             Recent cases, including some
                                                                                                               New CEO’s message; future
                                      sentencing young people?             unusual points
    05 Guest view                                                                                              President; Innovation Cup; ABSs;
    Adam Tomkins                                                           36 Insolvency                       legal aid; policy work; court fees
                                      14
                                                                           Compensation for breach of
    06 Viewpoints                     How the new guideline supports                                           43 Post-pandemic workplace
                                                                           administrator’s duties
    Success fees; Blog; Reviews       trauma-informed practice                                                 Rupa Mooker on holding on to
                                                                           36 Licensing                        your employee talent
    07 Offbeat
                                      16                                   Some tricky points likely to
    Quirky news; Profile column                                                                                44 Risk management
                                      The founders of Jones Whyte          feature in 2022
                                                                                                               Lessons from carrying out risk
    08 President                      interview on the firm’s success
                                                                           38 Planning                         audit visits
    Look after each other
                                                                           Overview of the draft NPF4
                                      18                                                                       46 Electronic signatures (1)
                                                                           policy document
    Regulars                          How to support abused clients?                                           Panel of providers will help
                                                                           38 Immigration                      solicitors choose a solution
                                      20                                   Bill that will extend the hostile
                                                                                                               47 Electronic signatures (2)
    09   People                       Formula 1 and sport disputes         environment
                                                                                                               When they are not suitable –
    37   Consultations
                                                                           39 Discipline Tribunal              for the time being at least
    46   Notifications                21                                   Cases on accounts rules and
    48   Archive                      Child vaccination: court rulings                                         48 Ask Ash
                                                                           cashroom manager failings
    48   Classified                                                                                            Dealing with a bully acting
    49   Recruitment                  22                                                                       for the other side
                                      Legal services: a model for
                                      transparent self-regulation?

                                      24
                                                                                    Auctioneers
                                      Future loss in uncertain times
                                                                                   special feature:
                                                                                      Page 27
                                      26
                                      Tradecraft: some practice tips

                                                          ONLINE INSIGHT

              P U B L I S H E D O N LY O N W W W. L A W S C O T. O R G . U K / M E M B E R S /J O U R N A L /

    All is fair in...                 The exclusionary rule and            The uneasy relationship             Where lightning
    disciplinary procedures?          pre-contract negotiations            between adjudication                strikes twice
    Recent judicial suggestions       Richard McMeeken welcomes            and insolvency                      Experience of representing
    that an employee’s contract       the Outer House decision in          Iain Drummond considers a           injured cyclists following road
    is subject to the implied term    Dragados (UK) v DC Eikefet           recent case that provides lessons   traffic collisions suggests that
    that any disciplinary process     Aggregates as restating the          for the construction sector         police and local authorities
    will be conducted fairly, sound   importance of the rule excluding     concerning the enforcement          are failing to act in relation
    reasonable but create a new       pre-contract negotiations in         of adjudicators’ decisions by       to certain accident blackspots,
    risk for employers, Stephen       settling questions of construction   companies in liquidation            Roz Boynton claims
    Connolly believes

4 / January 2022
Seeing the offender - Law Society of Scotland
OPINION

         Adam Tomkins
     The Human Rights Act is a work in progress; there are issues on which it is not working
      as intended, and the UK Government’s plans to update the Act should be supported

                    he Human Rights Act 1998 (“HRA”) may be           does not feature in the current Government’s consultation.

     T
                    fundamental but, like any other aspect of            The relationship between legislation and rights is governed by
                    constitutional reform, it is work in progress,    ss 3 and 4 of the HRA. Section 3 provides that, where possible,
                    not the last word. Our devolution                 legislation is to be interpreted compatibly with Convention rights;
                    “settlement” is not settled, but fluid: the       s 4 that, where this is impossible, a declaration of incompatibility
                    Scotland Act 1998 has been amended on             may be granted. In practice, few such declarations have been
multiple occasions. Likewise, the relationship between the            issued. One of the reasons for this is that s 3 has been widely
courts and parliamentary government, of which the HRA is              used to interpret – or, sometimes, straightforwardly to rewrite
a key part, is dynamic, not static.                                   – legislation to render it rights compliant. Again, this is not
   The UK Government’s proposals to revise and update                 what was intended by those who wrote the HRA and it needs
Britain’s human rights laws, published by the Ministry                to be corrected. The courts should not be in the business of
of Justice last month, seek to build on, not to bury, the             disregarding what legislation says in order to ascribe to it a
foundations laid by the HRA. Under the Government’s plans,            meaning at odds with what Parliament intended.
now out for public consultation, there will be no move to                                               Let us grant that, at present, the
withdraw the UK from the European Convention on Human                                                courts do this not of their own free
Rights. Convention rights will continue to form the bedrock of                                       will but because they consider
the UK’s new Bill of Rights. As the consultation paper makes                                         that Parliament mandated it in
clear, the HRA was “a well-intentioned attempt to enhance                                            s 3. It follows that s 3 needs to be
rights protections in the UK”. The Government will “leave in                                         recrafted in order to make it clear
place those aspects of the Human Rights Act that have not                                            that this is not what Parliament
proved problematic in practice”. This is all to be welcomed.                                         wants. If Parliament enacts
   By and large, the HRA has indeed worked well in practice.                                         legislation incompatible with
But, as with any general rule, there are exceptions – and it                                         Convention rights, the remedy
is on these that the core of the Government’s proposals are                                          lies in s 4 and not in s 3.
focused. They concern the relationship of domestic precedent                                            Finally, on free speech, you
to decisions of the Strasbourg court; the extent to which                                            would have to have been living in a
domestic courts may effectively rewrite legislation; and the                                         bunker not to appreciate that free
strength of the protection our law affords to freedom of                                             speech is increasingly fragile in
speech. Let us consider each in turn.                                 modern Britain. Hate crime legislation and the popular desire
   The first is governed by s 2 of the HRA, which requires that       to ban all speech deemed offensive are but two instances
in appropriate cases relevant Strasbourg authority “must” be          of this. Our human rights law does need to offer greater
taken into account. Our courts have tended not merely to take         protections for free speech, and not only when speech clashes
into account decisions of the European Court of Human Rights,         with the right to privacy. The Government is right to take this
but to follow and apply them. This is not a uniform practice          opportunity to consult on how best this may be achieved.
– there are well-known exceptions – but it has become the                If enacted, the Government’s proposals will sharpen and
general pattern. This is not what was intended when the HRA           improve our human rights laws, offering increased protection
was written. The independent review of the HRA (whose report          while at the same time clarifying that all-important balance
was published alongside the Government’s proposals) was of            between the power of the courts and the authority of
the view that s 2 required amendment, and the Government is           parliamentary Government to set public policy.
wise, in my view, to put a number of options as to how this may
be achieved to public consultation.
   However it is done, the result will in the end be the same:        Adam Tomkins is the John Millar Professor of Public Law at
namely, to empower our own courts to interpret and apply              the University of Glasgow; from 2016-21 he was a Scottish
human rights law as best befits the interests and circumstances       Conservative MSP for Glasgow
of the United Kingdom. This is an important aspect of what Jack       The consultation is at consult.justice.gov.uk/human-rights/
Straw and Lord Irvine of Lairg 20 years ago called “bringing          human-rights-act-reform/, and runs until 8 March 2022
rights home” – although it is noticeable that that kind of jingoism   A response to this article is planned for February

                                                                                                                                     January 2022 \ 5
Seeing the offender - Law Society of Scotland
VIEWPOINT                                                     BOOK REVIEWS

                                                                                                   European
Success fees:                                                                                      Criminal Law:
                                                                                                   An Integrative
an anomaly                                                                                         Approach (4th edition)
                                                                                                   ANDRÉ KLIP
                                                                                                   PUBLISHER: INTERSENTIA
                                                                                                   ISBN: 978-1780689685; €125
The last 12 months have seen a                   win, she would have to pay the stipulated
surprisingly large number of claims for          success fee, and further, that “win” meant        In this fourth edition of the authoritative text
augmented solicitors’ fees reach the             “any resolution to the litigation that results    on European criminal law, the author takes the
courts, particularly in England. Most            in an agreement or a court award which            subject matter from strength to strength.
would be void and unenforceable at               reduces your liability to the pursuers...,           What use is it to a lawyer in Scotland, post-
common law, as pacta de quota litis              whether this be partial or full… The Court,       Brexit? Such a question risks exposing a narrow
(contracts under which solicitors are            through the Auditor… will decide how              view of the law. There are many Scottish
to receive an agreed portion of clients’         much you can recover... If the amount…            decisions where foreign law has been referred
litigated winnings).                             does not cover all our work, you pay the          to as an aid to interpretation. Cross border
    However, the Civil Litigation (Expenses      difference.” In my view the most intense          criminality is being vigorously exploited by
and Group Proceedings) (Scotland)                inequity resides in the word “partial”.           organised crime groups and others. With clarity
Act 2018, s 2 has legalised such “success           Holding that the award of expenses             of thought, analysis and language, Professor
fee” agreements, which nowadays are              did not include the success fee, the court        Klip leads us through the development of EU
usually enveloped in lengthy letters             stated: “The ‘success fee’ in this case is        criminal law and procedure and its envelopment
of engagement.                                   not an expense which is part of, or directly      of the different agreements now in place.
    Of course, success fees are inherently       related to, the process. It is a private             UK practitioners will still need to advise
something of an anomaly, seeing that             arrangement between solicitor and client          clients in the grip of the judicial authorities in
solicitors routinely strive for their clients’   which is outwith the boundaries of the            EU states. Consideration of EU criminal law
success. What distinguishes success              process; it is an extrajudicial item. It is a     and practice will aid greater understanding
fees from other augmented fees was               form of incentive to the agent to represent       of the new agreement and insight into the
lucidly set out by Lord Doherty in A &           the client in the litigation. It is not related   approach taken by our European partners.
E Investments v Levy & McRae [2020]              to the work which the solicitor does in           UK nationals no longer have EU citizenship;
CSOH 14: “The success fee elements are           carrying out that task.”                          in EU criminal law, one cannot underestimate
not conditional fee arrangements. They              One can only wonder that a principle           the significance that citizenship plays, not
do not provide that a certain fee will be        so well entrenched in both English and            least in the area of surrender of fugitive
paid in the event of success. They are           Scots law was taken all the way to the            offenders. It will be interesting to observe
contingency fees. The amount payable             Inner House – probably propelled by               how the UK-EU relationship progresses but
varies depending not just upon success           the involvement of the auditor. The sum           this book, addressing as it does so clearly the
but also upon the amount recovered. They         unsuccessfully sued for was £7,277.52.            developments in EU criminal law, shines a light
are not speculative fee arrangements.            The auditor originally allowed a success          on future challenges that may be faced.
At common law such fee arrangements              fee of 70% of the recoverable taxed               David J Dickson, solicitor advocate. For a fuller
involve no fee being due if the litigation       fees against the pursuers, or £3,942.40.          review see bit.ly/3JHj66t
does not succeed, but payment of an              However, the court held that in terms of
ordinary fee in the event of success.
By contrast, here the amount of the
                                                 the letter of engagement, the success fee
                                                 was limited to 25% of the sum sued for, or
                                                                                                   Chewing the Fat
                                                                                                   Tasting Notes from
success fee varies not merely according          (indulge me) “only” £1.819.38.                    a Greedy Life
to whether the litigation is successful, but        Hence, the defender cannot recover her
                                                                                                   JAY RAYNER
in proportion to how successful it is.”          solicitors’ success fee from the pursuers.        (GUARDIAN FABER PUBLISHING:
    Cabot Financial (UK) v Weir [2021] CSIH      To further embitter matters, she failed to        £6.99; E-BOOK £2.19)
64 concerned the success fee element             obtain sanction for the employment of her         “Luxury is, of course, expensive. This volume, on
in the defender’s solicitors’ letter of          senior counsel.                                   the other hand, is... the price of a not very large
engagement, and whether an award of                 All in all, surely rather more of a            drink. It’s also much more fun.”
expenses on an agent/client, client paying       Cadmean than a Pyrrhic victory.
                                                                                                   This month’s leisure selection is at bit.ly/3JHj66t
basis could include a success fee. The
                                                                                                   The book review editor is David J Dickson
letter provided that, if the client should       George Lawrence Allen, Edinburgh

 BLOG OF THE MONTH              www.lawscot.org.uk
“Where are all the men?”                           completing an anonymous survey seems to
   The question is posed by Darren Kerr,           be beyond many. But recalling recent tragic
careers and wellbeing manager at the               circumstances, more of us men should at least
Society, as he reveals that only two men           attend sessions to hear others’ experiences
(one not even a solicitor) responded to            – and find a way to talk about our own.
a call to contribute to the International
Men’s Day mental health campaign. Even             To find this blog, go to bit.ly/3EXbETJ

6 / January 2022
Seeing the offender - Law Society of Scotland
Hi ho, hi ho...                                                                                              WORLD WIDE WEIRD

       The boom in homeworking since the pandemic              company’s premises. Here the stairs were being     1
       has brought with it much comment around                 used to start work, and the fateful journey was    Faster food?
       employers’ liability, workplace health and              a “service in the interests of the employer”.      McDonald’s has
       safety and the like.                                       “Work” has its limits all the same. The         introduced exercise
         But at what point does work activity                  previous month, the Italian Supreme Court          bikes as seats
       begin? A German federal appeals court for               overturned two lower tribunals in ruling           for diners at two
       social security has allowed a claim by a man            that a woman who engaged in the time-              restaurants in
              who slipped and broke his back while             honoured national practice of leaving her          China. Diners can
                 descending a spiral stair from his            desk for an espresso with colleagues, and          generate electricity
                  bedroom to his home office. His              tripped in the street and broke her wrist as       to charge their phones
                   employer’s insurance company                she returned, was not acting in the context        while trying a healthier way
                   refused the claim, but the court            of her work – despite her claim that she was       to eat fast food.
                    held that cover applied to the same        “satisfying a physiological need connected         bit.ly/3n11Z9Z
                        extent as to an incident on the        with her work activities”. A bitter cup, indeed.

                                                                                                                  2
                                                                                                                  Hoist for a heist
                                                                                                                  A man has been charged with
                                                                                                                  stealing an 18metre footbridge
                                                                                                                  from a park in Akron, Ohio, paying a
                                                                                                                  trucking company for crane service.
                                                                                                                  Police searching under warrant
                                                                                                                  found parts of the structure.
                                                                                                                  ab.co/3JJHLdi

                                                                                                                  3
                                                                                                                  Political bruisers
    PROFILE                                                                                                       Two politicians in Brazil decided to
                                                                                                                  settle a dispute over a waterpark by

Antony McFadyen
                                                                                                                  having a fight in a Mixed Martial Arts
                                                                                                                  (MMA) boxing ring. It seems they
                                                                                                                  shook hands and hugged afterwards
                                                                                                                  – but did it settle anything?
Antony McFadyen, the Society’s acting head of Professional Practice, leads                                        bit.ly/3FXWgbh
a team of solicitors offering support and advice on the Society’s rules and guidance

e Tell us about your career so far?
I began my career at Gallen & Co, Glasgow. I did
sheriff court work there for just over a decade,
before joining the Professional Practice team as
a senior solicitor in September 2018.
                                                                                                                   TECH OF THE MONTH
r What for you are the most
significant events for the
profession since you joined?                                                                                      Houzz
It feels like a bit of a cheat of an answer, but it                                                               Free: Apple store; Google play
has to be the pandemic. Its impact on how firms
                                                                                                                  If you’re planning to redecorate or
of all types offer legal services, how the courts
                                                                                                                  improve your home this year, you
have adapted, and on home/hybrid working                  ways of working were produced very quickly,
                                                                                                                  might find Houzz useful. It’s a free app
has been immense. I think the profession has              greatly assisted by the Society’s committees.
                                                                                                                  that has a library
squeezed about 20 years’ worth of progress into           These helped solicitors to give clients badly
                                                                                                                  of millions of
the last 20 months and its response has been              needed assistance in extremely trying times.
                                                                                                                  photos, showing
fantastic. But for that, the reforms on the horizon
                                                                                                                  exteriors and
following the Legal Services Review would top             u What’s your top tip                                   interiors of
the list.                                                 for new lawyers?                                        various styles.
                                                          Take every chance you get to learn from
                                                                                                                  And if you’re
t What are you most proud                                 somebody more experienced who is willing to
                                                                                                                  planning to
of in your career?                                        help you. Nobody likes having to admit they
                                                                                                                  do the work
It sounds slightly hackneyed, but I am proud              don’t know the answer or how to do something,
                                                                                                                  yourself, you can
of the profession for coming through the last             but there is a strength in recognising where you
                                                                                                                  ask the Houzz
couple of years in the way it has. I like to think        can benefit from others’ experience.
                                                                                                                  community for
I helped in my own way via the Professional
                                                                                                                  advice.
Practice team’s work. The documents on new                Go to bit.ly/3JHj66t for the full interview

                                                                                                                                         January 2022 \ 7
Seeing the offender - Law Society of Scotland
PRESIDENT

                                Ken Dalling
                           With COVID-19 still prevalent as we begin another year, let us resolve
                            to be more aware of any need for support through the stresses it
                                    brings, whether for ourselves or those around us

                                           new year should bring thoughts      Offering support

                   A
                                           of optimism, a fresh start and      The Law Society of Scotland has a number of resources
                                           the opportunity to be better and    available by way of Lawscot Wellbeing and LawCare.
                                           do better. Regrettably, with the    These are signposted on our website and I would urge
                                           ongoing COVID-19 situation,         you all to have a browse. An understanding of what support
                                           it is likely that any optimistic    is available may just make the difference in recognising that
                                           sentiments are rather               either you or someone you know would benefit from that
                                           swallowed up in what seems to       support. Only once the need for action is recognised can
                                           be a recurring Groundhog Day        action be taken.
            of risks, fears and general unhappiness.                              Past President Amanda Millar, an accredited specialist
               I have written here before of the pride which I have taken      in the field of mental health law, with extensive experience
            in the perseverance and fortitude of the profession and of                                              interacting with people
            the profession’s achievements throughout the pandemic                                                   who are at a low point
            – and I don’t expect that to change – but I am well aware                                               in their lives, shared with
            that such achievements can come at a cost. As we approach                                               Council in December
            the second anniversary of the first lockdown, it remains                                                the value of just talking.
            important that each of us consider, for ourselves and for                                               She told us that people
            those around us, the extent to which we may need help or                                                were often reluctant to
            support in coping with the inevitable stress that COVID-19                                              involve themselves in
            imposes on us all. Such stress only adds to that which                                                  the lives of even their
            inevitably comes with the responsibilities on each of us                                                closest friends for fear of
            practising as a solicitor, whether in crime or family law,                                              saying the wrong thing.
            commerce or private client work, in-house or public sector.                                             That is a mistake. There
               So what can we do about that? Well, the serenity prayer                                              is no “wrong thing” that
            calls upon a higher power to let each of us accept the things                                           can be said and, actually,
            we cannot change, courage to change the things we can,                                                  just prompting the
            and the wisdom to know the difference. So far as COVID-19                                               opportunity to listen
            goes, the power to change does rest with individuals whose                                              is all important.
            positive engagement with safety measures should be                                                          Jerry Springer had a
            of benefit to us all. Beyond that, and as a counter to the                                              life as a serious politician
            sometimes inevitable anger and madness brought on by                                                    before he became a chat
            those feelings of risk, fear and unhappiness, we each need to                                           show host. Whatever
            be self aware and sympathetic to those with whom we work.                                               prompted his catchphrase,
               Self awareness and kindness to others may be an                 the sentiment expressed by it is of value. So, in the year ahead,
            easy prescription to write but a more difficult one to have        please “Take care of yourselves, and each other.”
            dispensed. However, any difficulty in following good advice
            doesn’t undermine the value of that advice. It is all too easy
            to be self absorbed, but that is dangerous for each of us and      Ken Dalling is President of the Law Society of Scotland –
            risks us being blind to the troubles of others.                    President@lawscot.org.uk

8 / January 2022
Seeing the offender - Law Society of Scotland
Intimations for the People section should be

People on the move
                                                                                                                   sent to peter@connectcommunications.co.uk
                                                                                                                   To advertise here, contact
                                                                                                                   Elliot Whitehead on +44 7795 977708;
                                                                                                                   journalsales@connectcommunications.co.uk

ANDERSONBAIN LLP, Aberdeen
announces the appointment of
Laura Youngson, previously with
RAEBURN CHRISTIE CLARK &
WALLACE, as a new partner to the
firm, Katie Burns (previously with
McEWAN FRASER LEGAL) as a
senior solicitor, and Paul Flecher-
Herd as a solicitor.

BELL + CRAIG, Stirling and Falkirk
announces the retirement of its
director George H Craig with effect   Neil Kennedy                           David McLaughlin                          Lee Qumsieh

from 31 October 2021. He will
continue to be associated with the
firm as a consultant.

D & J DUNLOP, Ayr announces
the retirement of George A Hay
as a partner with effect from
30 November 2021. He will
continue to be associated with
the firm as a consultant.

CULLEN KILSHAW, Galashiels,
announces the retirement of           James McMackin                         Jo Clancy                                 Gurjeet Singh
consultant Gavin Hamilton, with
effect from 31 October 2021,          McCASH & HUNTER, Perth,                MACNABS, Perth, Pitlochry and             Michael Nicholson has been
after more than 40 years in legal     announce the promotion of Susan        Blairgowrie, has opened a new             appointed chief executive of
practice, much of it with IAIN        Scott to partner with effect from      office at 40 Henderson Street,            CELTIC FOOTBALL CLUB.
SMITH & PARTNERS. Cullen              1 January 2022.                        Bridge of Allan FK9 4HS (t:               He was formerly Celtic’s
Kilshaw wishes Gavin a long and                                              01738 623432). The firm has also          director of legal and football
healthy retirement.                   MACKINNONS, Aberdeen, Aboyne           appointed as partner Rachael              affairs and has been with
                                      and Cults, has announced the           MacDonald, an accredited                  the club since 2013.
Ian Forrester QC has returned         following appointments and             specialist in family law, who
to practice following his             promotions. Pamela Bursill,            joins from HARPER MACLEOD,                PATERSON BELL LTD, Edinburgh,
appointment as the UK nominated       formerly partner and latterly          and promoted Sarah Mitchell to            Kirkcaldy, Cupar and Methil,
Judge to the General Court of         consultant at RAEBURN CLARK            partner in the Private Client team.       criminal defence and criminal
the European Union ending             CHRISTIE & WALLACE in Aberdeen                                                   appeal specialists, announce three
due to Brexit. He has joined          and Banchory, and Gregor Sim,          MACROBERTS, Glasgow,                      promotions to associate: David
AMPERSAND ADVOCATES                   previously a partner with JAMES        Edinburgh and Dundee, has                 McLaughlin and Lee Qumsieh
and expects to concentrate            & GEORGE COLLIE in Aberdeen            re-elected Neil Kennedy as                in Tayside and Fife; and James
on advisory and arbitration           and latterly a senior associate        managing partner for a second             McMackin in Edinburgh.
work, including appointment           with BRODIES, join the Property        four-year term, from 1 May 2022.
as an arbitrator.                     team as senior associates. Laura       MacRoberts has appointed                  ROAD TRAFFIC ACCIDENT LAW
                                      Totten, a one time property adviser    Jonathan Gaskell, who joins               (SCOTLAND) LLP, Edinburgh,
HARPER MACLEOD, Glasgow,              at Mackinnons, returns to the          from DWF, as a partner in its             Glasgow, Aberdeen and Peebles,
Edinburgh, Inverness, Elgin and       firm from SAVILLS, Aberdeen as         Construction team, and Rod                announces the appointment
Lerwick, has appointed Laura          assistant property manager, while      Hutchison, previously with                of Jo Clancy, who joins from
Marie Meldrum as a business           Jackie Cocker joins as a property      LEDINGHAM CHALMERS, as a                  THORNTONS, as an associate
development associate with            adviser, based in the Aboyne office,   legal director in its Corporate           working on cycling and pedestrian
its HM Connect support and            from JAMES & GEORGE COLLIE.            Finance team.                             injury claims, and the promotion to
development network. She joins        Hollie Hutchison has been                                                        senior solicitor of Thomas Mitchell
from ANDERSON STRATHERN               promoted to senior solicitor           MORTON FRASER, Edinburgh                  and Zara Jones.
where she was a senior solicitor      in Private Client, and Anna            and Glasgow, has appointed
in the Employment Law team.           Kaparaki and Rachael Bain              as partners Chris McLeish, who            Gurjeet Singh, of Glasgow, has
                                      to senior solicitor in Dispute         joins the Real Estate team from           launched a new practice, SINGH
Gordon Lindhorst, advocate            Resolution. Charlotte Arthur           DWF, and Andrew Walker, who               & CO SOLICITORS, specialising in
has rejoined WESTWATER                becomes a senior accredited            joins the Corporate team from             employment law and immigration
ADVOCATES. From 2016 to               paralegal in Private Client, and       ADDLESHAW GODDARD, and                    (t: 07541 950585;
2021 he was an MSP for the            Susan Fulton a paralegal in            promoted Jack Kerr to partner             e: info@singhandcosolicitors;
Lothian region.                       Property/Private Client.               in the Private Client team.               w: singhandcosolicitors.com).

                                                                                                                                            January 2022 \ 9
Seeing the offender - Law Society of Scotland
I N A S S O C I AT I O N W I T H

                               Made in Scotland      Engineering legal technology for the better

          Over the last 300 years, Scottish scientists, engineers, and                 do that too, but we genuinely believe that human interaction is
          technology innovators have made discoveries and inventions that              the key to our success. Law firms want to talk, to make sure this
          have changed our very relationship with the world around us.                 kind of software works for them, and we guarantee we’ll listen and
             Winston Churchill once said: “Of all the small nations of this            work with them to ensure it always does.
          earth, perhaps only the ancient Greeks surpass the Scots in their
          contribution to mankind.”                                                    Proud to be part
             That’s an incredible accolade, but earned. As a small example             Scotland is at the forefront of a future which will be forged in a
          of Scottish innovation, today, we take it for granted that surgery           digital world. It’s a world in which data and digital technologies
          will be quick and pain-free, that mechanics and robotics can                 are transforming every element of our working and personal
          support the human body and that the water from our taps will                 lives. Here at Denovo, we feel incredibly proud to be part of
          be safe to clean and cook with. Yep, there’s a Scot behind all of            an industry that understands the importance of technological
          those world-changing innovations.                                            advancement in a modern society.
             From the simple processes of everyday life to the cutting                    At Denovo, we also understand that it still needs that human
          edge of 21st century medicine and modern tech companies                      connection to work, and we do that very well.
          like Rockstar North (think Grand Theft Auto) and, if we may be
          so bold, ourselves – Scotland remains at the heart of scientific             If you want to have a chat with a bunch of passionate Scots
          and technological innovation. Think about it: who was the chief              about helping you make your business even better, call us
          engineer tasked with powering the Starship Enterprise to split the           on 0141 331 5290. If you prefer to write to us our email is
          infinitive and “to boldly go”?                                               info@denovobi.com
             We Scots definitely “give it all we’ve got… (Captain)!”.                      And if you’re even just a wee bit curious
                                                                                       then visit our website: www.denovobi.com
          Denovo: our passion
          OK, so we haven’t been around for as long as the Starship
          Enterprise, but over the last 30 years, our team of Scottish
          software developers, legal case management specialists,
          legal accountants, cashiers, and legal technology experts at
          Denovo Business Intelligence have been engineering and
          innovating software for the legal profession, and we believe
          even James T Kirk would approve.
             More recently, we have been working intensively to create
          a software platform that does four simple jobs:
          1. Is customisable to all Scottish work types
          2. Is 100% accounts compliant
          3. Is developed in Scotland for Scottish law firms
          4. Make lawyers’ lives a hell of a lot easier.
             Those have been the goals since day one. That’s our
          passion. Hearing that what we have created is actually
          helping make a difference in the Scottish legal community
          is the biggest compliment we could ever receive.

          People make Scotland
          Open, friendly, and helpful is how we Scots like to see ourselves,
          and it’s built into our ethos here at Denovo. Indeed, this seems
          to be one of the main reasons that law firms are drawn to work
          with us – we’re just nice, normal folk, who know their stuff and
          who really want to help. Our software is incredibly impressive, of
          course, but the compliment we get more than any other is how
          fantastic and supportive our team are. You see, on top of their tech
          skills, Denovo people innovate, listen, support, guide and advise.
          Some legal tech companies make much of features like digital
          resources, online academies and virtual content. To be honest we

10 / January 2022
SENTENCING

Youthful excess:
                                                                                                                as eloquent of the behaviour of young
                                                                                                                adults dear to us, or dare I say, of our
                                                                                                                younger self! Research also explains why
                                                                                                                this behaviour, which can contribute to

what price?
                                                                                                                criminality, tails off in the mid-20s.
                                                                                                                   All of this is, of course, directly relevant
                                                                                                                to sentencing. It means a young person
                                                                                                                lacking maturity will generally have a
Coming into force this month, the new guideline on sentencing                                                   lower level of culpability than an older
young people provoked conflicting views during consultation.                                                    person for a similar offence.
Krista Johnston, who took part in its development, explains the
thinking and attempts to answer the critics                                                                     Not children
                                                                                                                Without citing any research calling into
                                                                                                                question the evidence drawn on by the
                                                                                                                Council, some who disagreed with this
                                                                                                                did so on the basis of assumptions such
                    he Scottish Sentencing    25 years, I joined the Council as its                             as that the Council was suggesting under

     T
                    Council’s new guideline   solicitor member in 2018 and was                                  25s should be treated as children, or that
                    on sentencing young       appointed to the committee leading                                they do not know right from wrong.
                    people, its highest       on the guideline’s development                                       It is important in this specific context
                    profile guideline to      shortly thereafter. Naturally, I have an                          to emphasise that neither the research
                    date, comes into effect   interest in how the guideline has been                            nor the guideline states that all under
on 26 January. Following extensive            received and I am keen to address                                 25s necessarily have immature brains.
research and engagement, the guideline        any misunderstandings around it. The                              That is why the guideline requires an
was submitted to the High Court and was       Council’s consultation report does this in                        assessment of the individual’s maturity
approved on 9 November 2021. This             depth, so I will focus here only on a few                         when under 25, taking into account,
marked what Lady Dorrian, Lord Justice        of the key objections that surfaced.                              among other things, the impact of any
Clerk and chair of the Council, called a                                                                        trauma or adverse childhood experiences.
“significant milestone which will help to     Why 25?                                                              It also needs to be stressed that the
increase understanding and awareness          Let’s start with the decision to define a                         research does not suggest that under
of this complex and challenging area”.        young person for the purposes of the                              25s do not know right from wrong, but
   There certainly appears to be a need       guideline as someone under 25. While                              rather that they may have more difficulty
for this. An independent analysis of          organisations overwhelmingly agreed                               acting appropriately or controlling their
responses to a public consultation on the     with this proposal, a significant majority                        emotions and impulses despite knowing
draft guideline revealed overwhelming         of the individuals responding to the                              that what they are doing may be wrong
support from organisations with               consultation did not.                                             or have negative consequences.
experience of the criminal justice system;       As any experienced defence lawyer                                 Another common dissenting argument
but it also showed that many individuals      will tell you, and studies have shown,                            was that young people can vote, marry,
disagreed with aspects of the guideline       many young people begin to desist                                 join the armed forces or learn to drive at
and appeared to lack understanding of         from offending by their mid-20s.                                  earlier ages so the guideline should align
the law surrounding young offenders           A comprehensive review of the latest                              with these. But reaching full maturity is
and the factors relevant when                 neurological, neuropsychological, and                             a process, not an event, and it does not
sentencing them.                              psychological evidence on cognitive                               arrive on a particular birthday.
   This may not come as any great             maturity – which provided the evidential                             The decision on the age threshold
surprise to those who work within the         basis for the guideline’s definition of a                         aligns with developments elsewhere.
system. Criminal justice has always           young person – explains why.                                      For example: the new youth justice
provoked a great deal of interest from           It found that the brain does not                               vision and priorities prepared by the
those outwith the profession, many of         fully develop until at least 25, and that                         Scottish Government and the Youth
whom hold strong opinions on how we           cognitive development can be delayed                              Justice Improvement Board proposes to
should be tackling crime and improving        or hindered by experiences of trauma                              extend the Whole System Approach to
the protection of the public. Defence         and adversity in childhood. In particular,                        those up to age 26 where possible and
solicitors will have had to defend their      the areas of the brain governing emotion                          appropriate; the Probation Service in
vocation a hundred times. Now there           develop before those which assist with                            England & Wales assesses the maturity
is a new matter to justify: “Why should       self-control. This imbalance explains                             of offenders up to age 25 in pre-sentence
the criminal justice system treat under       the risk-taking, emotionally-driven                               reports; and the Irish Government has
25s differently?”                             behaviour commonly attributed to young                            announced that it will look at increasing
   As a defence lawyer for more than          people. We might even recognise that                              the age limit for its youth diversion
                                                                                                                scheme from 18 to 24.
                                                                                           Krista Johnston
                                                                                           is a solicitor
                                                                                                                Selecting the disposal
“In recognition that a young person might be                                               advocate, a
                                                                                           director of Martin   Two further themes emerged during
in need of a more interventionist approach                                                 Johnston & Socha,
                                                                                           and a member of
                                                                                                                consultation: first, how the guideline

[the guideline] allows for a more challenging                                              the Scottish
                                                                                           Sentencing
                                                                                                                should address victims’ issues; and
                                                                                                                secondly, the role of community-based
community sentence for a young person”                                                     Council              options as opposed to custody.

12 / January 2022
more effective than a short period of
                                                                                              custody, especially when such an order
                                                                                              can effect lasting change and successful
                                                                                              rehabilitation of a young person.
                                                                                                 And in respect of one of the guideline’s
                                                                                              key themes – rehabilitation, which it
                                                                                              states should be a primary consideration
                                                                                              – the consultation results were similar to
                                                                                              the findings of a nationally representative
                                                                                              study carried out on the Council’s
                                                                                              behalf by Ipsos MORI. This revealed
                                                                                              that a majority of the public believe that
                                                                                              rehabilitation is the single most important
                                                                                              thing Scottish courts should be trying to
                                                                                              achieve when sentencing young people.

                                                                                              Further work
                                                                                              As well as the final guideline receiving
                                                                                              the High Court’s approval in November
                                                                                              last year, it has been gratifying to note it
                                                                                              has met with a largely positive reaction.
                                                                                                 The work does not end there, however.
                                                                                              The complexities involved in sentencing
                                                                                              young people are not, generally speaking,
                                                                                              well understood by those outwith the
                                                                                              criminal justice system. The guideline
                                                                                              will play a part in addressing this, but
                                                                                              it will not be enough in and of itself,
                                                                                              and the Council will be undertaking
                                                                                              specific educational activity in the days
                                                                                              and weeks ahead in furtherance of
                                                                                              its statutory duty to increase public
                                                                                              awareness and understanding of
                                                                                              sentencing. The profession can help
                                                                                              spread the word, too.
                                                                                                 We all have an interest in increasing
                                                                                              public confidence in sentencing, and this
                                                                                              is especially important as the Council
   In respect of the first issue, the Council      As the Council has noted elsewhere,        enters a new phase of its work, where
takes the impact of crime on victims            community payback orders can impose           its focus will be on offence guidelines
very seriously and carried out direct           severe restrictions on offenders, and         involving a number of matters of
engagement with victims’ and survivors’         can last months or years. They can            significant public concern. These include
organisations during the consultation.          include elements of punishment, such          guidelines on death by driving, rape,
Based on these discussions, and its             as deprivation of liberty or unpaid work,     sexual assault, indecent images of
consideration of consultation responses,        and rehabilitation, such as programmes        children, and domestic abuse offences.
the Council amended the guideline.              to help stop further offending behaviour.     These are also offences in which children
This was to make it clearer that the            And confronting and moving away from          or young people can, sadly, be involved:
assessment of seriousness – which               the causes of one’s offending behaviour       either as perpetrator or victim or as
requires the evaluation of the level of         can sometimes be one of the hardest           witnesses. It is therefore imperative that
culpability and harm – includes the             things for any offender to do.                the development of these guidelines is
impact on any victim or victims; and,              Practitioners know that community          informed by research and engagement
critically, that the guideline does not         sentences can be anything but a “soft         involving children and young people and
affect the assessment of harm. That is          option”. It is also worth bearing in mind     those who work with and represent them.
to say, although lack of maturity affects       that while the guideline states that a           I look forward to hearing practitioners
culpability, it does not have any bearing       period of custody should usually be           regularly refer to the guideline in court.
on the consideration of the impact on           shorter for a younger person than an          Those of us already familiar with it will
the victim.                                     older person, in recognition that a young     note that the guideline refers to young
   With regard to community sentences,          person might be in need of a more             people having a greater capacity for
the Council recognises that these               interventionist approach it allows for a      change and rehabilitation than older
can provide an effective – and                  more challenging community sentence           people. So too is there a capacity for
challenging – sentencing option.                for a young person than might otherwise       change in people’s attitudes to sentencing
Indeed, research suggests community-            be selected.                                  and to how we treat young people who
based sentences are more successful                It can be a hard sell to the public, but   offend. The efficacy of the guideline
in reducing reoffending than short              in terms of their longer term protection,     depends upon us all helping to achieve
custodial sentences.                            a community sentence must surely be           that goal.

                                                                                                                        January 2022 \ 13
SENTENCING

A trauma-informed guideline
Trauma specialist psychotherapist Kirsty Giles, introduced by criminal defence
lawyer Iain Smith, writes on how the new sentencing guideline should support
trauma-informed practice, which both are campaigning to promote

Iain Smith (of Keegan Smith) writes:                 this link: bit.ly/3Jijj2j to find out                                   the revolving door of prison,
                    have had the pleasure of         that the answer is, everything.                                            and supporting people with

      I
                    knowing Kirsty Giles, an            Now that we know about                                                    substance misuse difficulties
                    integrated psychotherapist       the incredibly detrimental                                                    which are only exacerbated
                    who specialises in trauma, for   impact adverse childhood                                                       in the prison setting.
                    a few years now. Over the past   experiences can have on                                                           Our small but mighty
                    12 months, she has joined        a young person’s life                                                          group, Trauma Aware Law,
forces with some lawyers including myself,           trajectory, what do we do                                                     seek to help you in your
Melissa Rutherford, Tony Bone and Nadine             with this knowledge?                                                        curiosity. We can provide
Martin, as well as colleagues James Docherty,           We turn it into practice.                     Kirsty Giles
                                                                                                                              training and awareness sessions
project lead at the Violence Reduction Unit,            Understanding the biology and                                      on trauma-responsive practice: the
BAFTA winning filmmaker Stephen Bennett, and         science of toxic stress and how it affects                        “how to” of learning.
educator Douglas Clark to form the Trauma            the developing brain is an excellent start, but             We are all on the same page here; we
Aware Law Group.                                     what does this mean in a courtroom? What does            want safer streets and a safer country for our
   Together we decided to ensure that trauma-        it mean for the criminal justice system? How do          children and families and we also want to help
informed practice was embedded with law              we use it to influence and guide us when our job         people to heal.
students to promote an early understanding           is to make Scotland safer?                                  If we have learned anything from the ACEs
and create a more compassionate and                     We’ve heard of “presiding with kindness”, but         study and the incredible movement across
understanding legal system in the future. To that    what does that actually mean? Kindness and               Scotland to understand this information and
end we spoke to every law school in Scotland,        criminal justice in the same sentence is a fairly        how it impacts on people’s lives, I’d like us to
with a huge turnout and a positive response.         new concept. As a children and young person              remember this:
Some universities have now added trauma              psychotherapist, these words are easy to say,               Hurt people hurt people, but healed people
awareness to their curriculum. The group have        and the science is relatively easy to understand,        heal people. For every individual we keep out of
also delivered the Law Society of Scotland’s         but putting it into practice is where the work           prison and help to rehabilitate and recover, we
inaugural Trauma Accredited Law course, with         truly begins.                                            know that healed person can go on to heal other
plans to expand the course in 2022.                     We all have a responsibility to become                people. We call it “lived experience”, but what we
   The highlight of 2021 took place in November,     curious about trauma-informed practice.                  really mean is “hope”.
when the High Court approved the Scottish            Please seek out this new knowledge and                      If judges and lawyers understand the
Sentencing Council Guidelines on Young People,       way of working in order to make Scotland                 importance of trauma, the new guideline
which the Trauma Aware Law Group hope will           safer by reducing reoffending rates, stopping            is sure to be a success.
create a system change and a smarter approach
to understanding and addressing traumatised
folk who float into the justice system. The group,
in association with the Law Society of Scotland,
are providing a free talk on 20 January 2022
(see the Society’s CPD page) on why all lawyers
and judges need to gain knowledge of trauma
and, more importantly, how we all respond.
The new guidelines oblige lawyers and judges
to see properly who is before the court, and
prioritise repair and rehabilitation ahead of
retribution and punishment.
   Traumatised folk can’t be punished out
of their pain or addiction, but they can be
helped and healed.

Kirsty Giles writes:
The science is clear and the evidence is
unavoidable. Adverse childhood experiences
(ACEs) are the strongest predictor for an
individual to become involved in crime, as a
victim, as a perpetrator, or often both. What have
ACEs got to do with justice? Read the paper at

14 / January 2022
Spoofing & hacking -
how secure is your
email account?
These days we are all aware of the potential
dangers of fraud when it comes to our emails.
So, what are the main issues that you might
face when dealing with malicious email?
                                                                    IN ASSOCIATION WITH LAWWARE

For the purposes of this article, I will be focusing specifically   useful information such as bank details and
on email through Microsoft Office 365 as this is the mail           details of transactions you are conducting for
platform we resell to clients, and which is fast becoming the       clients.
most popular email service for businesses. Let’s define a
couple of terms and then look at what can be done to                They may then contact the client asking for
mitigate some of the risks to your firm.                            funds to be transferred. The client, seeing
                                                                    that the email came from their solicitor, could
Spoofing.                                                           then make payment to the bank account that
Spoofing occurs when you, or a third party, receives an             the scammer provided to them.
email that at first glance looks to have come from your
account. In fact, it has not. Your account has not been             Prevention.
hacked or compromised.                                              Fortunately, there is a solution available to all
                                                                    Office 365 customers that can help prevent
The sender has made it appear that the email was sent by            this situation – Multi Factor Authentication.
you. Closer examination reveals that the sending address
was something completely different. Typically, a Gmail or           Multi Factor Authentication (MFA) provides
other free account that scammers use.                               an additional layer of security for your Office
                                                                    365 account by requiring not only your email
While a message like this will not pass detailed inspection,        address and password but also a second
it may be enough to trick people into thinking that it came         authentication step.
from yourself or someone else at your firm.
                                                                    This can be either a code sent via text
While not as serious as a full email breach, this is a              message or through an app installed on your
common method employed by scammers which most of us                 mobile device.
have encountered at some point.
                                                                    When you sign into Office 365, you will be
Solution: DKIM Technology.                                          prompted for this second stage verification.
This is where a technology called DKIM (Domain Keys
Identified Mail) can come in. With this feature enabled on          While a hacker may have access to your
your Office 365 account, all outgoing messages will be              email address and password, unless they
digitally signed with an invisible key unique to your firm.         also have your mobile phone, they will not be
When a mail server receives a message, it will check this           able to gain access to your account.
key and verify that it really came from your firm.
                                                                    The good news.
If this check fails, the message is not delivered to the            If you have Office 365 email administered by
recipient.                                                          LawWare, then both DKIM and Multi Factor
                                                                    Authentication are available to you. Please
Hacking.                                                            contact me to find out more.
This kind of attack worries people the most and is                  Colin Ferguson.
potentially the most damaging to your firm. It means that           0345 2020 578 or
someone has illegally gained access to your email account           innovate@lawware.co.uk.
and can access your contacts list, and emails you have
both sent and received. Scammers may monitor your
account for some time, reading messages and gathering
INTERVIEW

Thriving in a pandemic
A new start in 2013; Law Firm of the Year in 2021. Peter Nicholson met the founders
of Jones Whyte to find out what lies behind the firm’s growth and success

                       ight years old, and the winner in the same             Rapidly expanding businesses sometimes overreach

     E
                       year of “best firm” trophies from both the          themselves financially. How has Jones Whyte kept a proper
                       main legal awards for the Scottish profession.      handle on this? “We recruited an extremely skilful operations
                       Jones Whyte must be doing something right,          and performance director a couple of years ago,” Whyte
                       even if its founding partners play down having      replies. “He’s an MBA graduate and actually an engineer by
                       had any great vision when they set out.             trade; he previously worked at Rolls-Royce and in the Middle
   Certainly neither Ross Jones nor Greg Whyte would have                  East. Prior to this our own financial insight was fairly novice.
predicted even just a few years ago that they would now be                 We’re now far more sophisticated in that regard.”
heading a firm of more than 200 staff – a figure reached when                 “Pat on the back to Greg for hiring him,” Jones adds.
in April 2021 they were selected to take on the client files of            “Lawyers are not always good at that kind of stuff and if that’s
Glasgow practice W W & J McClure, then in administration.                  not your strength, get someone in to do it.”
   But their story has been one of seizing opportunities that                 Even so, taking on McClure’s work, doubling the firm in size
have arisen. It transpires that they didn’t even know each other           once more, was a pretty massive step. How did it come about?
all that well before they teamed up. As Jones relates it, they             “We were advised of the opportunity by another lawyer we
met playing five-a-side football, lost touch for a year or so              are friendly with,” Whyte explains, “and we had previously
while Whyte did a scholarship, then bumped into each other                 referred some work to McClure, so it was a relatively warm
at the gym, discovered in a two-minute conversation that both              introduction. Ultimately it was down to the former directors
were thinking of working for themselves, had coffee together,              and the administrator to pick who they thought would be the
“and within about five minutes we’d agreed we would pack our               best fit to hold these files and offer services to the clients.
jobs in and go it alone”.                                                  We made a presentation, as did other firms, and they chose us.
   So any initial mission statement was just a back of the envelope        No more sophisticated than that.”
job? “I don’t think it was even as good as that,” Jones admits.               For Jones Whyte it brought in new practice areas,
   “I think we were both kind of at a natural crossroads, a                including a huge step-up of its private client interest. “We did
situation that a lot of lawyers a few years qualified will relate          a small amount before, and now it has become one of our
to,” Whyte joins in. “Both of us had an idea that we would                 major practice areas. That was obviously a huge challenge,
like to have a go at doing things ourselves. Around 2013 it                especially in the period immediately post-acquisition, but we’re
wasn’t quite the usual path; I think having mutual support and             happy to say that we have restructured; we are now able to
someone to bounce ideas and suggestions off, and tell you                  give any former client of McClure who calls us a clear path as
when you were being daft, was very useful.”                                to what we can do for them, and hopefully an assurance that
   With commercial lawyer Jones launching with civil litigator             their file is in safe hands.”
Whyte, “there was a synergy in being able to do more than                     The takeover did create a client relations issue, in that
one thing. And it worked quite well for us. You can have the               many McClure clients had signed up and paid for a trust
best plans in the world but ultimately it comes down to what               administration service, and found it hard to understand
business is coming through the door. Fortunately, that aspect              that Jones Whyte had taken over the client files but not
went relatively smoothly”.                                                 the business itself. Hence a lot of “firefighting” dealing with
                                                                           complaints – some of which made it to the press – when
Growth curve                                                               clients were advised that they would be charged for further
Within a year, two people had become four, and the growth                  work. In fact the sheer number of cases meant that the
has continued exponentially. As Jones puts it, “We’re probably             firm was initially advising some clients to consult other
the biggest wee firm in Scotland just now.” That is, still “a law          solicitors – as all were free to anyway – though following
firm for the person in the street. We don’t have any aspirations           the restructure it is now able to deal with all queries directly.
to practise corporate law or anything like that – what your                “Understandably, some clients were confused and couldn’t
ordinary person wants legally, we want to do every piece of                understand that the law firm they had previously instructed
that, whether it’s injury claims, power of attorney, buying a              didn’t now exist. Some had paid that firm for legal services
house, leasing a shop, anything. That’s our customer”.                     that now couldn’t be fulfilled. It was difficult to convey the
   Whyte comments: “I think we are for all intents and                     message that while what had happened was unfortunate, it
purposes still a high street firm, albeit one with over 200                wasn’t anything to do with us and that we are here to offer to
people. We now cover most areas of law, and if we don’t we                 help pick up the pieces,” Whyte observes.
have close partners that we can refer business reciprocally to
and from. We don’t spend much time trying to define ourselves              Standing out
but we’re quite happy just now trying to consolidate our                   Autumn 2021 saw Jones Whyte named Law Firm of the Year at
position and improve our client offering after what has been               the Scottish Legal Awards; and Law Firm of the Year, Scottish
a very hectic year.”                                                       Independents, at The Herald Law Awards of Scotland. What

16 / January 2022
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