SAP Innovation Awards 2020 Entry Pitch Deck - Fighting fires with numbers, and achieving financial fitness NSW Rural Fire Service
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SAP® Innovation Awards 2020 Entry Pitch Deck Fighting fires with numbers, and achieving financial fitness NSW Rural Fire Service
Company Information
Headquarters Olympic Park, New South Wales
Industry Public Sector
Web site https://www.rfs.nsw.gov.au/
▪ The NSW Rural Fire Service (NSW RFS) is the world's largest volunteer firefighting organisation. The
geographic area of NSW is 800,630 square kilometres, which is approximately 10.4 percent of the
Australian land mass. The NSW RFS has jurisdiction over 99 percent of the State's land area.
▪ The NSW RFS is the combat agency for bush, grass, structure fires and transport incidents in the rural fire
district. It is also the lead agency for the coordination of bush firefighting and prevention throughout the
State.
▪ This season has been unprecedented to date. Temperature records are breaking, the State is experiencing
an extraordinary and long phase drought period with 100% of NSW currently drought declared/affected.
Fire danger ratings have been extraordinary and the associated fire behaviour likewise.
▪ Since the 1st July, there has been 8,240 fires which have burned an area of 3.41 million hectares. Whilst
initially, the concentration of fire activity was in northern NSW, there are now have fires stretching from the
Queensland border down to the South Coast of NSW.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2Fighting fires with numbers
Rural Fire Service
Challenge
I’ve been asked a bit in media recently ▪ RFS need to accurately plan, forecasts and monitor financial resources/funding allocated to deliver services to the NSW community and
how I feel about the efforts of everyone protect the citizens of NSW state, particularly during high fire prone seasons. Without access to accurate and real time financial reporting,
involved. I struggle to articulate just how this has made it challenging and an extremely manual process in the past.
very proud I am of all that everyone is ▪ Achieve data accuracy and timeliness. Do not depend on manual data extracts from SAP to support information needs. Achieve
doing and achieving, I simply can’t find transparency and accountability for RFS financial information.
the words, so – thank you.
Solution
Whether it’s my partner in crime, Deputy Implementing SAP Analytics Cloud as an all-in-one cloud platform offered as software as a service (SaaS) for business intelligence, planning and predictive
Commissioner Rob Rogers, all our analytics providing data discovery, data visualisation, planning, simulation, what-if, forecasting and many other capabilities. Built natively on SAP Cloud
executive, IMTs, fire fighters on the front Platform, it providing a complete, unified and secure cloud analytics experience to maximise data-driven decision making. SAC solution for RFS includes
line, those behind the scenes paying detailed Financial transactional data down to the GL line item. Master data is acquired into SAC via ABAP CDS and AMDP views, thus enabling SAP Analytics
invoices and keeping systems highly Cloud to serve as the single source of truth for financial and procurement operational and management reporting.
functioning, or anything and everything Outcome
in between, every team and every
individual has been amazing given the RFS users trust the information gathered and maintain regular usage. Business data is used by RFS to unlock
circumstances. There will be lessons
and learnings after all this, there always
insight. Improved visibility and access to data and information. Better insight into financials and improved
is, but for now, please keep up the planning of financial resources.
extraordinary efforts. You are all making
a positive difference to the lives and
livelihoods of the people of NSW.
Shane Fitzsimmons Of our Cost Reduction in
RFS Commissioner Centre Managers Faster to run a requests for
75% have accessed
their Financial 5x Profit and Loss
report
22% manual reports in
Excel format
data via SAP
Analytics Cloud
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3Business Challenges and Objectives
Business challenges
The business uptake on SAP Business Intelligence reporting for RFS has been minimal. The state of SAP Business
Intelligence could best be described as “limited scope of mostly operational reporting from SAP”. There was a concern about
the accuracy and timeliness of data accessed through current BI reports. As a result, most RFS users depended on manual
data extracts from SAP to support their information needs. The data extracts being from a combination of existing reports and
table extracts, which then are combined in Excel spreadsheets for summary and exception reports. This was a time
consuming process, and is inherent with risk.
Project objectives
▪ Continue to develop data collection and management tools, intelligence gathering and forecasting capability
for evidence based and opportunistic decision making.
▪ Use new and existing infrastructure, technology and systems to increase efficiency and effectiveness.
▪ Further increase accessibility, usage and integrity of organisational data through greater co-ordination and
integration of data management systems and processes.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4Project or Use Case Details
Finance: Dashboard provided for Cost Centre Managers (around 120 Users, mostly Managers)
Data related to:
▪ Profit & Loss
▪ Payments Performance
▪ Project financial Information
▪ Outstanding Goods Receipt
Procurement: Dashboard provided for Procurement Category Managers, using the following subject areas as the focal point for the Procurement module:
▪ Spend
▪ Category Management
Procurement Scope:
Delivery of Dashboard/s to present Procurement data coming from multiple sources:
▪ SAP Procurement module data
▪ Q2C data related to Contract agreement details as established in the integration with SAP piece
▪ Risk analysis information developed in UI5 format, feeding to SAP and subsequently to SAP Analytics Cloud.
▪ Category Manager Field
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5Benefits and Outcomes
Business or Social IT Human Empowerment
Scalability, flexibility and RFS business data is structured Information from SAP Analytics
maintainability of the solution to and organised Cloud is used within business
facilitate evolving business processes, helping the
requirements and BI maturity Reduction of costs as a enterprise with strategic, tactical
consequence of the reduction of and operational decision making
Improved visibility and access to ad-hoc reporting requests
data and information
Benefits of single source of truth
Better insights to financials help and increase in confidence of Accountability and
RFS better utilize/manage data accuracy organisational efficiency are
resource/funding for services promoted throughout RFS
delivered to the community and
optimize operations
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6Architecture
Import Connection from SAC to ERP CDS View via Import BW connector
SAP Analytics Cloud
SAP HANA Cloud Connector
SAP Analytics Cloud Agent
Analytical Engine*
ABAP Layer
Core Data Services (CDS) Views
Database Layer ERP Physical Tables
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7Deployment
Deployment status Live
Date September 2018 Number of users 184
SAP technologies used:
Deployment status
SAP product (live or proof of concept [POC]) Contribution to project
SAP Business Suite powered by SAP
1 HANA, EHP7 FOR SAP ERP 6.0
Live Finance Analytics Reporting suite
2 SAP Analytics solutions Live Finance Analytics Reporting suite
3 SAP Concur solutions Live Reporting via SAP Analytics Cloud
4
If you have used one of the services or support offerings from SAP Digital Business Services during the implementation or
deployment phase, please select with X one or more of the following offerings:
SAP MaxAttention™ SAP ActiveAttention™ SAP Advanced Deployment
SAP Value Assurance SAP Model Company Others:
SAP Innovation Services SAP Innovative Business Solutions
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8Advanced Technologies
The following advanced technologies were part of the project.
Technology or use case Yes or No Contribution to project
1 3D printing No
2 Blockchain No
3 Internet of Things (IoT) No
4 Machine learning or AI No
5 Conversational AI No
6 Robotic process automation No
7 Data anonymization No
8 Augmented analytics Yes SAP Analytics Cloud reporting
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9Additional Information
The original Case for Business Intelligence has in scope to roll out existing SAP modules in sequence. The
initial Project begun with a Proof of Concept for the SAP Financial Module on late August 2017, using SAP
Analytics Cloud as the selected provider.
Between September and November 2018, the initial Financial Dashboards were deployed across NSWRFS
Cost Centre Managers and the Finance Team across the entire organisation.
Following the deployment of the financial dashboards, positive feedback was received from key stakeholders,
including that the new dashboards allowed for visibility of financial data previously not available, creating
transparency and better decision making from the executive level.
Starting December 2018, the NSW RFS Business Intelligence Team commenced work in the SAP
Procurement module, delivering the initial category Management Dashboard in April 2019.
Business requirements and expectations from the executive management call for a swift expansion of our
Business Intelligence experience, to be able to stay relevant, reach new audiences, get more attention from
our users and make end-to end decisions with confidence.
NSW RFS Business Intelligence Team is currently working on Human Resources Dashboards, with the
intention to go-live before the end of the financial year.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10You can also read
