Salesforce Ecosystem Partners - Implementation Services for Analytics Solutions on Salesforce
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Salesforce Ecosystem Partners Implementation Services for Analytics Solutions on Salesforce A research report comparing provider strengths, challenges, and competitive differentiators Customized report courtesy of: U.S. —| —2022 QUADRANT REPORT—| —MARCH 2022
Table of Contents
Executive Summary 3 Implementation Services for
Analytics Solutions on
Provider Positioning 7-11
Salesforce 15 - 22
Who Should Read This 16
Introduction
Quadrant 17
Definition 12 Definition & Eligibility Criteria 18
Scope of Report 13 Observations 19
Provider Classifications 13 Provider Profiles 20
Appendix
Methodology & Team 22
Author & Editor Biographies 23
About Our Company & Research 25
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Executive Summary
Strong growth
the increasing relocation of processes
Report Author: Rainer Suletzki or sub-processes in the direction of
online processing has led to additional
in demand for
demand for IT solutions. As Salesforce
Since its founding in 1999, Salesforce is functionally largely geared toward
has shown impressive growth and is now customer-related processes, there have
one of the leading providers of cloud- been additional growth impulses for
Salesforce services
based application systems in the form the company in these areas during the
of Software as a Service (SaaS). The pandemic.
focus was always on implementation
The high growth also leads to a growing
using agile methods and a high degree
and the resulting
demand for implementation services.
of standardization, giving the company
Meanwhile, the availability of qualified
the opportunity to roll out updates at
resources with Salesforce expertise
comparatively short intervals.
can be seen as a limiting factor for the
challenges for the
Salesforce has continued steady growth number of implementations. Specifically,
in recent years, and the restrictions in the U.S., this has resulted in significant
imposed by the COVID-19 pandemic have consolidation pressure in the market
vendors.
only had a limited impact on the pace of for corresponding services, with large
growth. Although a few project budgets system integrators in particular trying to
were partially frozen, or the corresponding expand their resource base by taking over
projects were temporarily put on hold, other providers. As a result, the number
in general the market growth was not of midsize providers that offer complete
significantly affected. In some areas, scope coverage in the U.S. has shrunken
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Executive Summary
significantly. It will be interesting to see It is worth noting here that Salesforce the Financial Services Cloud and the elements for the implementation
if the few remaining providers will stay is also currently building up its own Health Cloud. In 2020, this focus was phases with phase-oriented elements
independent over the upcoming years, offering of implementation services. intensified with the acquisition of Vlocity, related to strategy, design and rollout.
or if new players of this will emerge. In Following the acquisition of the midsized an independent software vendor (ISV) that Most providers now offer this type of
addition to these takeover activities, provider Acumen, the company is further to date has developed various industry- methodology in their portfolios. The purely
which ultimately do not generate any expanding its own capacities and is specific products based on the Salesforce agile methodology is still suitable for a
additional capacities in the market, many also partnering with other providers platform. It appears that this is a sustained single implementation of Salesforce; it is
providers are focusing on increased to implement Salesforce for several trend and that Salesforce’s portfolio is primarily used by midsized customers that
recruiting. On the one hand, young customers. This opens additional continually evolving toward an increased do not require a global rollout and have
talents are hired and trained to become opportunities for these providers, but also focus on industries. It remains to be seen limited integration requirements.
Salesforce consultants through suitable inherits the risk of growing dependence whether this will lead to restrictions in the
qualification measures. On the other hand, on Salesforce. Furthermore, it is not yet functional further development of such When it comes to integrating Salesforce
within some companies, experienced possible to conclusively assess how classic products as Sales and Service with other applications, the MuleSoft
consultants from other areas are sustainable the expansion of Salesforce’s Cloud over the next 12 to 24 months. platform continues to be the dominant
requalified to become Salesforce experts. own development capacities will be, tool. Comprehensive competence with
The large system integrators follow this because as a software business, it requires In terms of the implementation methods regard to this platform is now an essential
path due to the lack of opportunities for significant investments and usually has used, the hybrid agile model remains requirement to be able to survive in
additional growth by acquisitions. In its lower margins. the most common approach for globally the market for providers of Salesforce
partnerships, Salesforce itself promotes operating customers, for whom the implementations. The large system
companies that contribute significantly to Another key trend is the alignment of the integration of Salesforce into a complex integrators usually operate a dedicated
additional implementation capacities. Salesforce offering to different industries. system landscape with global operations MuleSoft practice of considerable size, in
This started a few years ago with the is a mandatory requirement. The hybrid which the corresponding capacities are
launch of industry-specific products like agile model is a combination of agile bundled.
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Executive Summary
For all vendors, whether they are systems In this year’s study, the quadrant for pronounced development skills, the early implementations, is largely dominated by
integrators or boutique vendors, a strong implementation and integration for large phases of development, including strategy the large and internationally operating
network of ISV partnerships within the customers was renamed “Multi-Cloud development, design and planning of system integrators. Other players occupy
Salesforce ecosystem remains of great Implementation and Integration for Large a roadmap, have become increasingly significant sub-areas, but usually remain
importance. There is still a significant Enterprises” to make the difference to important skills for the success of a bit behind the position of a Leader.
need to cover requirements that go the quadrants for the midmarket even providers in this area. Birlasoft, Coastal Accenture, Capgemini, Cognizant, HCL,
beyond the standardized range of clearer in terms of content. The definition Cloud, Hexaware, Persistent Systems, Infosys, L&T Infotech, Mindtree, TCS, Tech
functions of the Salesforce products of this quadrant remains unchanged. Silverline and Traction on Demand Mahindra and Wipro were able to qualify
with additional products. This applies not Furthermore, the support of global qualified as Leaders this year. As a Rising for this status.
only to the implementation, but also to rollouts and the coverage of the complex Star, Brillio has the prospect of qualifying
the subsequent continuous support of integration requirements are key success as a leading provider in the future if its Although they have favorable cost
ongoing operations. To be able to avoid factors for providers in this quadrant. positive development continues. structures due to their global supplier
individual developments as far as possible The companies Accenture, Capgemini, models, the large system integrators do
in these cases, the products of the ISVs Cognizant, Customertimes, Deloitte In the Implementation Services for not play a significant role in the quadrant
are used. These solutions are typically Digital, HCL, Infosys, Mindtree, TCS and Marketing Cloud Midmarket segment, for Managed Application Services for
offered as independent products, licensed Wipro qualified as Leaders this year. which also remains unchanged in terms Midmarket. On the one hand, this is
separately and made available through of content, the following providers have due to the usually lower complexity of
a Salesforce-powered portal called the The Implementation Services for Core qualified for a leading position this requirements in this market, and on the
AppExchange Store. Salesforce ensures Clouds Midmarket segment also remains year: Coastal Cloud, Dentsu, Persistent other hand, the companies mentioned
that the individual apps meet the basic unchanged in terms of content. As Systems, Silverline, Slalom and Traction on do not seem to give this market a high
software quality requirements, including already explained, the trend toward Demand. priority. The following companies were
troubleshooting, maintenance cycles, consolidation has led to several players able to qualify as Leaders: Birlasoft, Brillio,
disappearing from the market in 2021. The market for Managed Application Hexaware, Persistent Systems, Silverline
compatibility with Salesforce products, Services for Large Enterprises,
etc. It can be stated that, in addition to and Traction on Demand.
like the corresponding market for
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Executive Summary
Compared to the last year, the structure
of this year’s study was expanded to
include a quadrant dealing with the
Implementation Services for Analytics
Solutions on Salesforce. For the providers
in this still comparatively young segment,
there is incomplete information or
only little information provided by the
companies. As a result, only a few
companies could be assessed this year,
with the following achieving Leader status:
HCL, Infosys, Persistent Systems, Tech
Mahindra and Wipro.
In the next few years, the availability of
qualified resources and the progressive
focus on industry-specific offers will
probably have a significant impact on the
market for Salesforce-related services.
It will also be interesting to follow
Salesforce’s further positioning steps.
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Provider Positioning
Provider Positioning Page 1 of 5
Multi-Cloud
Implementation Managed Managed Implementation
Implementation Implementation
Services for Application Application Services for
& Integration Services for Core
Marketing Cloud Services for Large Services for Analytics Solutions
Services for Large Clouds Midmarket
Midmarket Enterprises Midmarket on Salesforce
Enterprises
Accenture Leader Not In Not In Leader Not In Not In
AllCloud Not In Product Challenger Product Challenger Not In Market Challenger Not In
Atos Product Challenger Not In Not In Product Challenger Not In Contender
Birlasoft Not In Leader Not In Not In Leader Not In
Brillio Not In Rising Star Product Challenger Not In Leader Not In
Capgemini Leader Not In Not In Leader Not In Not In
CGI Contender Not In Not In Contender Not In Not In
Coastal Cloud Not In Leader Leader Not In Not In Product Challenger
Coforge Not In Product Challenger Contender Not In Contender Not In
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Provider Positioning
Provider Positioning Page 2 of 5
Multi-Cloud
Implementation Managed Managed Implementation
Implementation Implementation
Services for Application Application Services for
& Integration Services for Core
Marketing Cloud Services for Large Services for Analytics Solutions
Services for Large Clouds Midmarket
Midmarket Enterprises Midmarket on Salesforce
Enterprises
Cognizant Leader Not In Not In Leader Not In Not In
Customertimes Leader Not In Not In Product Challenger Not In Product Challenger
Deloitte Digital Leader Not In Not In Market Challenger Not In Not In
Dentsu Not In Not In Leader Not In Not In Not In
EPAM Contender Not In Not In Contender Not In Not In
Fujitsu Contender Not In Not In Contender Not In Not In
Grazitti Interactive Not In Product Challenger Not In Not In Product Challenger Product Challenger
HCL Leader Not In Not In Leader Not In Leader
Hexaware Not In Leader Product Challenger Not In Leader Not In
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Provider Positioning
Provider Positioning Page 3 of 5
Multi-Cloud
Implementation Managed Managed Implementation
Implementation Implementation
Services for Application Application Services for
& Integration Services for Core
Marketing Cloud Services for Large Services for Analytics Solutions
Services for Large Clouds Midmarket
Midmarket Enterprises Midmarket on Salesforce
Enterprises
Huron Not In Market Challenger Market Challenger Not In Market Challenger Not In
IBM Market Challenger Not In Not In Market Challenger Not In Not In
Infosys Leader Not In Not In Leader Not In Leader
Jade Global Not In Product Challenger Product Challenger Not In Not In Not In
LTI Product Challenger Not In Not In Leader Not In Not In
Marlabs Not In Product Challenger Contender Not In Product Challenger Not In
Mindtree Leader Not In Not In Leader Not In Not In
Mphasis Not In Not In Not In Product Challenger Not In Not In
NTT DATA Product Challenger Not In Not In Product Challenger Not In Not In
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Provider Positioning
Provider Positioning Page 4 of 5
Multi-Cloud
Implementation Managed Managed Implementation
Implementation Implementation
Services for Application Application Services for
& Integration Services for Core
Marketing Cloud Services for Large Services for Analytics Solutions
Services for Large Clouds Midmarket
Midmarket Enterprises Midmarket on Salesforce
Enterprises
Perficient Not In Contender Contender Not In Not In Not In
Persistent Systems Product Challenger Leader Leader Product Challenger Leader Leader
PwC Market Challenger Not In Not In Market Challenger Not In Not In
Reply Not In Product Challenger Product Challenger Not In Not In Not In
Silverline Not In Leader Leader Not In Leader Product Challenger
Slalom Product Challenger Not In Leader Product Challenger Not In Not In
SLK Group Not In Contender Not In Not In Not In Not In
Tavant Not In Product Challenger Contender Not In Product Challenger Not In
TCS Leader Not In Not In Leader Not In Not In
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Provider Positioning
Provider Positioning Page 5 of 5
Multi-Cloud
Implementation Managed Managed Implementation
Implementation Implementation
Services for Application Application Services for
& Integration Services for Core
Marketing Cloud Services for Large Services for Analytics Solutions
Services for Large Clouds Midmarket
Midmarket Enterprises Midmarket on Salesforce
Enterprises
Tech Mahindra Product Challenger Not In Not In Leader Not In Leader
Traction on Demand Not In Leader Leader Not In Leader Product Challenger
Visionet Not In Contender Product Challenger Not In Not In Not In
Wipro Leader Not In Not In Leader Not In Leader
Zennify Not In Product Challenger Product Challenger Not In Product Challenger Not In
Zensar Technologies Not In Market Challenger Market Challenger Not In Product Challenger Market Challenger
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Definition • Transparency of the strengths and
weaknesses of relevant providers
Multi-Cloud Implementation & The Salesforce Ecosystem study examines
•
This study
Integration Services for Large various offerings around the Salesforce Differentiated positioning of providers
Enterprises platform, where a basic distinction by segments
is made between implementation
focuses on Implementation Services for Core
Clouds Midmarket
services (the Change Business) and the
managed application services focusing
• A perspective on different markets,
especially the U.S., Germany and Brazil
what ISG on operational support for productive
applications (the Run Business). In both
Our study serves as an important
decision-making basis for positioning,
perceives
Implementation Services for these basic segments, a further distinction key relationships and go-to-market
Marketing Cloud Midmarket is made between large enterprise considerations. ISG advisors and
clients and the midmarket due to the
as most
enterprise clients also leverage
significantly higher need for Salesforce information from these reports for
Managed Application Services for integration into the complex application evaluating their current vendor
critical in
Large Enterprises
landscape of large enterprise clients. relationships and potential engagements.
Furthermore, these clients primarily have
2022 for the Managed Application Services for
Midmarket
globally operating businesses that require
corresponding delivery capabilities from
the service providers.
Salesforce The ISG Provider Lens™ study offers IT
Ecosystem.
Implementation Services for decision-makers the following:
Analytics Solutions on Salesforce
Simplified Illustration Source: ISG 2022
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Scope of the Report Our study serves as the basis for doing so, ISG either considers the industry The ISG Provider Lens™ quadrants
important decision-making in terms of requirements or the number of employees, are created using an evaluation matrix
In this ISG Provider Lens™ quadrant positioning, key relationships, and go-to- as well as the corporate structures of containing four segments (Leader,
study, ISG includes the following 6 market considerations. ISG advisors and customers, and positions IT providers Product Challenger, Market Challenger,
quadrants: Multi-Cloud Implementation & enterprise clients also use information according to their focus area. As a result, and Contender), and the providers are
Integration Services for Large Enterprises, from these reports to evaluate their ISG differentiates them, if necessary, into positioned accordingly.
Implementation Services for Core Clouds existing vendor relationships and potential two client target groups that are defined
Midmarket , Implementation Services for engagements. as follows: Each ISG Provider Lens quadrant may
Marketing Cloud include a service provider(s) that ISG
Provider Classifications • Midmarket: Companies with 100 to believes has strong potential to move into
Midmarket, Managed Application 4,999 employees or revenues between the Leader quadrant. This type of provider
Services for Large Enterprises Managed The provider position reflects the US$20 million and US$999 million with is classified as a Rising Star.
Application Services for Midmarket, and suitability of IT providers for a defined central headquarters in the respective
Implementation Services for Analytics market segment (quadrant). Without country, usually privately owned. Number of providers in each quadrant:
Solutions on Salesforce. further additions, the position always ISG rates and positions the most relevant
applies to all company sizes, classes, • Large Accounts: Multinational providers according to the scope of the
This ISG Provider Lens™ study offers IT- companies with more than 5,000 report for each quadrant and limits the
and industries. In case the IT service
decision makers: employees or revenue above US$1 maximum of providers per quadrant to 25
requirements of enterprise customers
billion, with activities worldwide and (exceptions are possible).
• Transparency on the strengths and differ from those of other customers, and
globally distributed decision-making
weaknesses of relevant providers the spectrum of IT providers operating
in the local market is sufficiently wide, a structures.
• A differentiated positioning of providers further differentiation of the IT providers
by segments by performance is made according to the
target group for products and services. In
• Focus on regional market
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Provider Classifications: Quadrant Key
Product Challengers offer a product Leaders have a comprehensive product Rising Stars have promising Not in means the service
and service portfolio that reflect and service offering, a strong market portfolios or the market provider or vendor was not
excellent service and technology stacks. presence and established competitive experience to become a Leader, included in this quadrant.
These providers and vendors deliver position. The product portfolios and including the required roadmap Among the possible reasons
an unmatched broad and deep range competitive strategies of Leaders are and adequate focus on key for this designation: ISG could
of capabilities. They show evidence strongly positioned to win business in the market trends and customer not obtain enough information
of investing to enhance their market markets covered by the study. The Leaders requirements. Rising Stars also to position the company; the
presence and competitive strengths. also represent innovative strength and have excellent management company does not provide the
competitive stability. and understanding of the local relevant service or solution as
market in the studied region. defined for each quadrant of a
These vendors and service study; or the company did not
Contenders offer services and products Market Challengers have a strong providers give evidence of meet the eligibility criteria for
meeting the evaluation criteria that presence in the market and offer a significant progress toward the study quadrant. Omission
qualifies them to be included in the significant edge over other vendors and their goals in the last 12 months. from the quadrant does not
IPL quadrant. These promising service providers based on competitive strength. ISG expects Rising Stars to imply that the service provider
providers or vendors show evidence of Often, Market Challengers are the reach the Leader quadrant or vendor does not offer or plan
rapidly investing in products/services and established and well-known vendors in the within the next 12 to 24 months to offer this service or solution.
a follow sensible market approach with regions or vertical markets covered in the if they continue their delivery of
a goal of becoming a Product or Market study. above-average market impact
Challenger within 12 to 18 months. and strength of innovation.
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Sunt in culpa qui
officia deser
Services for Analytics
mollit
anim laborum
Solutions on SalesforceImplementation Services for Analytics Solutions on Salesforce
Who Should Read This agents to manage complex queries. In
addition to the AI capabilities, enterprises
This report is relevant to enterprises are seeking deep analytics to uncover
across industries in the U.S. for evaluating customer sentiment.
providers of implementation services for IT and technology leaders should read Vertical leaders should read this
analytics solutions on Salesforce. ISG sees that service providers are this report to better understand the report to understand the industry-
investing heavily in customer analytics, strength and improvement areas of specific solutions offered by these
In this quadrant report, ISG highlights smart automation and conversational AI these providers regarding their AI and providers backed by AI and analytics
the current market positioning of capabilities. They are not only delivering analytics offerings. The report also technologies.
providers of implementation services for analytics-based customer insights but helps them analyze multiple offerings
analytics solutions on Salesforce in the also real-time understandings to develop given by providers and select the right
U.S., delivering exceptional customer go-to-market strategies, personalized CX kind of solutions that align well with
experiences and how they address key programs for customers and a holistic their business needs.
challenges faced by enterprises in the customer engagement program. In the
region. U.S., the focus of implementation services
for analytics solutions on Salesforce is on
With the ongoing COVID-19 pandemic,
enriching CX and centralizing the master
enterprises are looking at implementing
data management. Digital transformation professionals
fully operational omnichannel solutions
should read this report to understand
for their customers. They are engaging
the broad range of AI and analytics
with providers that offer Salesforce
solutions offered by providers and how
Tableau and AI-based Salesforce Einstein
they are implementing these solutions
to handle increasing interactions across
at scale to realize the desired outcome.
multiple channels. This will help them
reduce average handling times and enable
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. SALESFORCE ECOSYSTEM PARTNERS MARCH 2022 16This quadrant
addresses providers
of implementation
services for analytics
solutions in the
context of Salesforce.
These solutions may
also use third-party
data such as market
research data or
geographical data.
Rainer Suletzki
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Definition
Eligibility Criteria 4. Availability of predefined
This quadrant addresses providers
solutions and accelerators
of implementation services for CRM 1. Strong implementation
analytics solutions in the context of for advanced analytics
capabilities (consulting,
Salesforce. In addition to the data that functionalities, preferably with
configuration, report
are available in Salesforce instances,
development and go-live) for industry-specific offerings
these solutions may also use third-party
data such as market research data or analytics solutions based on 5. Compelling list of use cases
geographical data. The respective services Salesforce data, mostly using and references
include consulting, development of the Tableau platform
data definitions, configuring the data
2. Deep knowledge of the
management and implementing reports
and the respective visualizations. Mobile Salesforce data architecture
access is often an important part of the 3. Availability of strong
requirements.
methodology and
comprehensive tool support
with high degree of automation
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Observations
In this market those providers have Infosys provides numerous pre-built apps Wipro supports clients with a
competitive advantages which have a and dashboards and follows a mobile-first transformation approach that comprises
strong focus on data-oriented strategies strategy so that the applications being data engineering and data lifecycle
and methodologies. It appears that this developed are usually fully enabled for use management methodologies. The
market is still in a rather early stage on smartphones and tablets. company has a strong focus on the mobile
of the lifecycle, and so the number of enablement of analytics applications.
providers offering specific analytics Persistent Systems
implementations on Salesforce has some
Persistent Systems uses a strong data-
room to grow.
oriented implementation approach
From over 90 companies assessed for this that targets the use of Salesforce as an
study, 12 have qualified for this quadrant enterprise platform. The provider offers
with 5 being Leaders: various productivity solutions that support
customer analytics functions.
HCL
Tech Mahindra
With its Analytics Pathways approach
and strong analytics implementation Tech Mahindra exhibits compelling
capabilities, HCL provides compelling competencies in data-oriented
services that supports clients in achieving application architecture and offers various
a most suitable analytics solutions productivity solutions that include master
landscape that includes Salesforce. data management as a strong foundation
for powerful analytics applications.
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. SALESFORCE ECOSYSTEM PARTNERS MARCH 2022 19Implementation Services for Analytics Solutions on Salesforce “Rich experience enables
Product Grazitti Interactive to
Challenger offer compelling analytics
capabilities for Salesforce.”
Grazitti Interactive
Rainer Suletzki
Overview Strengths to applying analytics functionalities in a Caution
reliable way.
Grazitti Interactive is a global Solid analytics-related Salesforce Grazitti Interactive should further
provider of SaaS products and products: Grazitti Interactive has long- Predefined solutions for analytics: invest in certifications on Salesforce
digital services, leveraging standing experience with Salesforce Grazitti offers several predefined analytics products
cloud, mobile and social media Einstein and Tableau. These capabilities solutions for analytics, such as prebuilt
technologies. The company was provide a solid foundation for the use dashboard applications, based on With a strong focus on data quality,
founded in 2008 and has multiple of analytics on Salesforce-related data. Salesforce data. Furthermore, its a data-oriented approach toward
offices in the U.S., Canada, Some examples in this area are custom portfolio includes analytics integration, analytics, with different cloud
India, Australia and Singapore. It dashboards and monitoring services for within an engagement, as a managed products, should be developed by
employs more than 250 developers selective data areas such as demand service. the company.
and quality engineers, of which generation and lead conversion
approximately 100 are Salesforce statistics.
certified.
Focus on data quality: Grazitti places
much emphasis on the overall quality
of data in its implementation activities,
considering this aspect as prerequisite
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Methodology & Team
The ISG Provider Lens 2022 – Salesforce Information Services Group Inc. is
Ecosystem Partners research study solely responsible for the content of The study was divided into the 6. Detailed analysis & evaluation
analyzes the relevant software vendors/ this report. Unless otherwise cited,
following steps: of services & service
service providers in the U.S. market, based all content, including illustrations,
documentation based on the
on a multi-phased research and analysis research, conclusions, assertions and 1. Definition of Salesforce
process, and positions these providers positions contained in this report were facts & figures received from
Ecosystem Partners market
based on the ISG Research methodology. developed by, and are the sole property of providers & other sources.
Information Services Group Inc. 2. Use of questionnaire-based
Lead Author: 7. Use of the following key
surveys of service providers/
Rainer Suletzki The research and analysis presented in evaluation criteria:
this report includes research from the vendor across all trend topics
Editors:
ISG Provider Lens program, ongoing ISG * Strategy & vision
Mark Brownstein, Sajina B 3. Interactive discussions with
Research programs, interviews with ISG
Research Analysts: service providers/vendors on * Tech Innovation
advisors, briefings with services providers
Sidhanth Prasad capabilities & use cases
and analysis of publicly available market * Brand awareness and
Data Analyst: information from multiple sources. The 4. Leverage ISG’s internal presence in the market
data collected for this report represents
Rajesh Chillappagari databases & advisor
information that ISG believes to be * Sales and partner landscape
Quality & Consistency Advisors: knowledge & experience
current as of January 2022, for providers
Aasheesh Mittal (wherever applicable) * Breadth and depth of
who actively participated as well as for
Jenn Stein portfolio of services offered
providers who did not. ISG recognizes that 5. Use of Star of Excellence
Yadu Singh many mergers and acquisitions have taken
CX-Data * CX and Recommendation
Project Manager: place since that time, but those changes
Phani K R are not reflected in this report.
All revenue references are in U.S. dollars
($US) unless noted.
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. SALESFORCE ECOSYSTEM PARTNERS MARCH 2022 22Author & Editor Biographies
Author Research Analysts
Rainer Suletzki Sidhanth Prasad
Analyst Analyst
Rainer Suletzki brings more than as well as various projects supporting Sidhanth is a research analyst at ISG
30 years of experience in various IT companies in defining IT strategies and and is responsible for supporting and
Management functions within a global the corresponding sourcing decisions. co-authoring Provider Lens™ studies
German Life Science corporation. on Digital workplace, retail software
His main areas of expertise comprise and services and healthcare and
IT application management, IT life sciences digital transformation
architecture, data modelling as well services. His area of expertise lies in
as IT sourcing strategy and execution. ecommerce, future of workplace and
Currently he acts as independent virtual care. During his tenure, he has
consultant in various projects at developed content from an enterprise
ISG with focus upon application perspective and authors the global
management for SAP, specifically for summary report.
SAP HANA, and for Salesforce. This
includes ISG Provider Lens Studies
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IPL Product Owner
Jan Erik Aase
Partner and Principal Analyst
Mr. Aase brings extensive experience head of ISG Provider Lens™, he is very
in the implementation and research of well positioned to assess and report
service integration and management on the state of the industry and make
of both IT and business processes;. recommendations for both enterprises
With over 35 years of experience, he and service provider clients.
is highly skilled at analyzing vendor
governance trends and methodologies,
identifying inefficiencies in current
processes, and advising the industry.
Jan Erik has experience on all four
sides of the sourcing and vendor
governance lifecycle - as a client, an
industry analyst, a service provider
and an advisor. Now as a research
director, principal analyst and global
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. SALESFORCE ECOSYSTEM PARTNERS MARCH 2022 24Methodology
About Our Company
& Team& Research
The ISG Provider Lens™ Quadrant ISG Research™ provides ISG (Information Services Group) Founded in 2006, and based in
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