RESIDENTS' HANDBOOK 2017 2018 - Gardens and Lakeside - Bath Spa University
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RESIDENTS’ HANDBOOK
2017 2018
Gardens and Lakeside
Issue 1Contents
Management Staff Licence Agreement and Behaviour
Student Accommodation 4 Your responsibilities 18
Residence Life Assistants 4 Student Accommodation Disciplinary Procedure 20
Domestic and Porterage Service 5 Leaving or transferring between accommodation 20
Maintenance Service 5 Payment for your accommodation 21
Security Service 5 Non-payment 21
Access by staff to your accommodation 5 Financial support and advice 21
Accommodation Management Emergencies, Safety and Security
Emergencies 22
Access and keys 6
First Aid 22
Accessible accommodation 6
Reporting accidents 22
Bicycle storage 6
Hazards 22
Sustainability 6
Fire safety 22
Waste and recycling 6
Fire evacuations 23
Cleaning 7
Fire drills 23
Grounds conservation 9
False alarms 23
Heating 9
Fire prevention 23
Internet and Wi-Fi 9 Fire action 24
Laundry 9 Soft furnishings 24
Mail 10 Gas and electrical safety 24
TV Licence 10 Electricity supply 24
Maintenance and Repairs Fridges, freezers, and microwaves 24
Insurance 24
Reporting repairs 11
Locked out / lost keys 25
Access for repairs & planned maintenance 11
Lost property 25
Notice given by the University 11
Security 25
Operating instructions 11
Power supply 11 Health and Welfare
Student Support 26
Inventory, Inspections and Damage
Peer Mentor Scheme 26
Inventory 12
Medical Service 26
Room inspections 12
Urgent appointments 27
Damage 12 Dentists 27
End of Licence Agreement 12 Vaccinations 27
Charges 13 Health awareness 27
Living in University Accommodation Parking and Transport
Food shopping 14 Bus travel 28
Residence Life 14 Car parking 28
Students’ Union 14 Car Club 28
Living with other students 15 Rental bikes 28
Visitors 16
Customer Service
Parties 16
Universities UK Code of Practice for the
Noise 16 Management of Student Housing 29
Smoking 17 Complaints 29
Illegal drugs 17 Questions, comments or suggestions 29
Psychoactive substances 17
Useful Numbers 30
Anti-social behaviour, theft and vandalism 17
Promoting, flyering, and guest listing 17 Appendices 31Welcome I am pleased to welcome you to Bath Spa University’s student accommodation, and I hope you enjoy your time living here. Your stay in halls provides an excellent opportunity to meet new friends from across the globe. You are part of an exciting community, and I hope that you find time to take advantage of some of the activities that will be scheduled throughout the year. The range of useful information includes where to get food and drink, recreational facilities available, transport options, and guidance on what you need to do if you experience any difficulties with your accommodation, such as something that is broken or not working properly. You will also find contact details for the different University services which are there to help you get the most out of your experience at Bath Spa University. You will also find information about the team of Residence Life Assistants. They are mature Bath Spa University students who live in halls and are there to offer support and guidance. Think of them as part of your extended university family. The Student Licence Agreement You have entered into a contract with the University and signed your Licence Agreement confirming this in order to secure your accommodation. That agreement clarifies the University’s responsibilities to you, and also your responsibilities to the University. This covers, for instance, the University’s responsibility in terms of the standard of accommodation you can expect; but also what the University’s expectations are of your behaviour while you are here. A copy of your Licence Agreement can be found on the Student Accommodation website. Please make sure you read and understand this handbook, it will help you to resolve queries quickly, as well as helping to prevent issues from arising. Bath Spa University cares about the well-being of all students. If at any time you are not sure about something or have any concerns, please do contact Student Accommodation. The same applies if you have any questions that are not answered in this handbook. The team are here to help and we like to see ourselves as part of your extended campus family. I do hope that you enjoy your accommodation and that you have a great year! Ann Hitchings Student Accommodation Manager
Management
Staff
Residence Life Assistants
Residence Life Assistants live in halls of residence at
Newton Park Campus, Green Park House and Bankside
House, all are current students at Bath Spa University
and their role is to help new students settle into
university life and their new accommodation. They work
a term time duty rota 18:00-00:00 Monday – Friday and
20:00-00:00 Saturday and Sunday.
The following departments have responsibilities for
• Each halls of residence has their own dedicated
Residence Life Assistant, who you will meet during the
the management and delivery of services within the
first few weeks of term when they do your kitchen
University’s student residences.
welcome meeting.
• Residence Life Assistants arrange social activities for
Student Accommodation students living in halls throughout the academic year.
Look out for information on upcoming events on your
kitchen notice boards, via email and the Bath Spa
The Student Accommodation Team provides
Residence Life Facebook group. If you have suggestions
accommodation support for students during their stay
or ideas for events, please contact your Residence Life
in University managed halls of residence. The team
Assistant.
advise on private sector rental for students in their
second and third years. • Residence Life Assistants can listen, and where
appropriate, offer general practical advice regarding
Student Accommodation has a presence on the
accommodation issues. They are trained to assist
Newton Park Campus at the Student Information
with advising and supporting students on residential
Desk (SID) in Commons and at our Green Park House
matters, including kitchen cleaning, waste and
Accommodation in the centre of Bath.
recycling, and fire safety. They can hold meetings with
You can also call Newton Park +44 (0)1225 876777 students regarding common disputes within flats such
or Green Park House Accommodation +44 (0)1225 as noise, cleaning, and washing up.
876666 or email accommodation@bathspa.ac.uk to get
• For more complex issues or for concerns not relating
support with any aspect of living in accommodation.
to accommodation they will be able to direct you to
other services, where professional help and support
may be available
• You can contact them on the following email address
residencelife@bathspa.ac.uk or visit the Student
Information Desk (SID) in Commons or the Common
Room at Green Park House, where the duty Residence
Life Assistant will be available for a drop in hour
21.00-22.00 every day.
• Please note that Residence Life Assistants will only
respond to emails during their duty hours. If you need
to contact someone in an emergency please contact
the Security Team who are available 24 hours a day
(+44 (0)1225 875555)
4Domestic and Porterage Service Access by staff to your
accommodation
The Domestic and Porterage Team are responsible for
the cleaning service in halls, laundry facilities and the For all routine visits such as termly room inspections and
waste and recycling services throughout the University. routine maintenance, we will (where possible) notify you
seven days in advance. University staff will always carry
identification which you can ask to see whilst they are
Maintenance Service working in your residence.
There are a small number of instances where advance
The Maintenance Team based at Newton Park carry notice will not be provided, as follows but not inclusive:
out repairs and maintenance jobs, Monday to Friday.
• In an emergency such as flood or fire
If something is broken or faulty in your room, you can
report it to the Maintenance team who will come out • Fire drills (twice annually)
and investigate the problem you have reported. Full • Where a resident is reported as smoking in the
information on how to report a maintenance issue is building, or possessing illegal drugs
detailed in the Maintenance and Repairs section of the
handbook. • Where there may be a welfare, or health and safety
issue
• Where a complaint has been received regarding an
Security Service issue such as noise, cleanliness or behaviour.
The University’s dedicated Security Team provides a
comprehensive security service both at Newton Park
Campus and Green Park House; 24 hours a day, 7 days
per week, 365 days a year. You will find them in the
Security Lodge at the main gate of the Newton Park
Campus and on the reception at Green Park House.
Should you have any cause for concern and require
assistance, please contact them immediately day or
night on: Newton Park +44 (0)1225 875555 or Green
Park House +44 (0)1225 876666
Please be aware that
• Security staff are trained to act according to the
situation reported to them. They will contact the
appropriate emergency service as and when required.
• Security staff are not welfare professionals and are
therefore unable to provide counselling or other
emotional support.
5accommodation
management
Bicycle storage
You can lock your bicycle in one of several shelters on
the Newton Park campus. Bicycles cannot be kept in
areas which are designated as fire escape routes such as
hallways and landings. Any bicycles found inside halls
of residence will be removed. The University regularly
hosts ‘Bike Doctor’ sessions at Newton Park, offering free
maintenance safety checks. Follow www.facebook.com/
Bike2BathSpa for more information.
Bicycles are left on campus at your own risk: if you
intend to leave your bike on campus please ensure
you are familiar with the Bike Parking Policy
www.bathspa.ac.uk/bike
Each summer the Sustainability Team conducts an
audit of bikes left on campus and any bikes that appear
Access and keys to be abandoned will be removed and donated to
charity. Details of this process can be found at
www.bathspa.ac.uk/bike
Access throughout our accommodation is controlled
by means of key cards. Locks are provided for every
bedroom door, and flat/house front door. Details of Sustainability
the access to your accommodation will be given to
you on moving-in day.
Bath Spa University has a strong environmental ethos,
Always report lost or stolen cards as soon
and as a resident here we ask you behave in a way that
as you realise they are missing by emailing
supports this. We hold the prestigious Eco-Campus
accommodation@bathspa.ac.uk
Platinum Award, and participated in the People & Planet
We can remotely disable your key to help with any Green League for the last six years, achieving two top 10
risk of theft or unauthorised access to your room. positions in that time. You can read our Environmental
Policy here:
www.bathspa.ac.uk/regulations/environmental
Accessible accommodation Find out about our work at: www.bathspa.ac.uk/
about-us/governance/policies/environmental-policy/
Follow the Sustainability Team on social media for up to
Any student, who may require adaptations or
date information and events.
a specific type of accommodation because of a
disability or medical condition, is invited to give Facebook: www.facebook.com/BathSpaGreenFocus
information about their access requirements on their
Twitter: @BathSpaGreen
housing application. You are welcome to contact
Student Accommodation to discuss your housing
options at any time.
Waste and Recycling
We are committed to maintaining zero waste to landfill
from all our residences and maximising recycling. You
can help by following these easy steps:
• Recycling should go loose into the wheelie bins (do
not put them inside plastic or black bin bags)
• Remove food items from any packaging and then
place food items only in food waste bin
6• Recycle as much as possible – if you have any
questions please speak to a member or staff or a
Residence Life Assistant.
In your kitchen there are dedicated waste recycling bins
• Lime Green = Recycling Cleaning
• Blue = Glass
• Black = Non-Recyclables For many of you this will be your first experience of
• Dark Green/Brown = Food living within a group environment. You are jointly
responsible with your housemates for keeping all
Free food waste bags can be provided. If you are running communal areas clean, tidy and free of anything that
out you can have more delivered by logging a job using may cause harm or become a hazard.
the WMS system with the Porterage team. Your room
contains one green recyclable waste bin and one black To enable you to clean your bedroom and kitchen, a
non-recyclable waste bin. Food waste needs to be placed dustpan and brush, a mop and bucket, and a vacuum
in the food waste bin in the kitchen. In your bathroom cleaner have been provided for your everyday use.
you have a sanitary waste bag dispenser and a number Please return all cleaning equipment to the kitchen after
of bags. The bags should be used for your sanitary you have finished with it so that your housemates and
waste only and placed in black non-recyclable bins. cleaning staff can access it. You will need to supply your
Do not flush sanitary production or other items down own cleaning materials and washing up liquid. To comply
the toilet. As a kitchen group, you are responsible for with Health and Safety regulations the University does
keeping your bins clean. This is easily done if you empty not use or allow the use of bleach.
your bins regularly; correctly separate your waste and
Cleaning rotas
rinse food packaging before putting it in the correct bin.
Please do not use black/plastic bags in your bins as this A Residence Life Assistant will visit during the first few
contaminates your waste. At your bin store weeks of term and share tips on how to divide household
tasks. You will be given an example kitchen cleaning rota
Once the kitchen bins are full, you can carry the whole
which we recommend you use, to keep your kitchen
bin to the outside bin store and empty directly into the
a nice place to relax and to avoid arguments about
corresponding wheelie bin (glass goes into the mixed
cleaning and washing up.
recycling wheelie bin).
Green = Recycling and Glass Kitchen cleaning warning notices
Black = Non-Recyclables Domestic Services Team Leaders will monitor communal
kitchen areas to ensure that these areas remain clean
Black and Orange = Food
and tidy. If the Team Leader considers that there are
Questions? issues within the kitchen but are still prepared to clean
the kitchen they will leave some Team Leaders Tips
You can find more information on the Hub or send us an advising of area/task that need attention. In the event
email at environment@bathspa.ac.uk the Domestic Service staff are unable to clean your
Recycling is important, but it’s also critical to reduce kitchen on their scheduled visit the following action will
and reuse where you can. You can help reduce the be taken.
University’s overall impact on the environment by 1st Incident: An email is sent to all members of the
considering the following: kitchen group, detailing why the scheduled cleaning was
Wasting food could be costing you lots of money! For not carried out. Residence Life Assistants will arrange
lots of handy information on portion sizing, clearing a meeting with the kitchen group to discuss how to
up the confusion on best-before and use-by-dates, and resolve cleaning issues.
creative recipes from leftovers visit:
www.lovefoodhatewaste.com 2nd Incident: Members of the kitchen group will be
notified of a date and time when cleaning staff will carry
Donating to charity out a full deep clean of all affected areas. The charge will
be invoiced to all members of the kitchen group.
There are three British Heart Foundation donation points
on campus at Newton Park, at the Sophia and Langton
laundries and between the Students Union and Walled
Garden. Details of what can be donated are listed on the
bins.
7accommodation management
Cleaning Responsibilities
As a resident of Gardens and Lakeside halls of residence,
you are provided with a regular sanitising cleaning
service in communal areas by the University’s Domestic
Service team. Your kitchen noticeboard will provide you
will further details on when this cleaning will take place.
Domestic Services Staff Responsibility
Your Responsibility
(scheduled cleans only)
Bedroom Keeping the bedroom clean and tidy. Please return any N/A
cleaning equipment to the kitchen to make it available
for others to use
En-suite Regularly clean the shower, toilet and hand basin in en- N/A
suite (if applicable). Remember to remove hair which
catches in the shower hair trap. Replace trap
Kitchen Keeping the kitchen clean and tidy, allowing for a A fortnightly sanitising clean of your kitchen
pleasant environment for all to enjoy. surfaces will be provided (subject to them being
clear of belongings/washing up)
Clearing up spillages from hobs, ovens and microwaves A fortnightly sanitising clean of hobs and
microwaves
Doing your washing up and tidying away all crockery, Sanitising clean of kitchen floors
dishes, cutlery and pans into cupboards/drawers
Keeping the sink and surface areas clear of washing-up Vacuuming all communal areas, providing they are
and food debris clear on personal belongings.
Keeping the fridges and freezers clean including the Domestic Services staff with defrost fridges/
removal of out of date food and wiping them out. Please freezers if excess ice has built up. A charge could
do not alter the temperature setting on your fridge or be included for defrosting or replacement of
freezer as they have been set to the correct temperature. broken shelves and/or flaps, etc.
The fridge freezer should be set on 3
Sorting all rubbish and recycling into the correct bins Cleaning of external recycling bins
in your kitchen. Please do not use black bags or plastic
carrier bags
Ordering new food waste caddy/sanitary disposal bags
via the Works Management System (WMS)
Regularly take all rubbish and recyclable materials
including food waste to the external bin stores. It is a
good idea to rinse any recycling items before putting
into mixed recycling bins. These will be inspected by
Domestic/Portering Services regularly. Students are
expected to keep these bins clean during term time
Communal Keeping communal areas (hallways, landings, kitchens Vacuuming all communal areas
areas and bathrooms) clear of personal belongings (clothes
driers, shoes, rubbish)
8Internet and Wi-Fi
At Newton Park the ‘Eduroam’ wireless network is
Grounds Conservation available across campus and in the residences. To
connect to Eduroam you will need a valid student
username and password, which you will get when you
Newton Park Campus is set within a Grade I and II listed complete registration.
landscape, with a number of Grade I listed buildings
and features. Wildlife and plant biodiversity are To connect to Eduroam for the first time, do the
equally important aspects of how we manage Newton following:
Park Campus. Particular species have national and 1) Start your laptop or mobile device and make sure
international protection under wildlife and other laws. that its wireless is turned on. If you do not see
The Grounds Team manage all aspects of the Campus ‘Eduroam’ listed from where you are, try going to
landscape to provide a safe, welcoming environment the Newton Park library or the Refectory as both of
whilst respecting the heritage and conservation values. those areas are well covered.
Students are asked to respect these surroundings, taking 2) Run the laptop or device ‘Scan for list of wireless
care not to damage or litter the grounds. There are a networks’
number of water features at Newton Park. Under no 3) You should now be prompted for your username and
circumstances should students attempt to enter the password for the wireless network
water in lakes, ponds or streams as these can be highly
dangerous. These areas also act as habitats for key Username: Your student number followed by
legally protected species, and any harm caused to them @bathspa.ac.uk (e.g. 123456@bathspa.ac.uk)
(including contamination of water) will be investigated. Password: Your Bath Spa University password.
Once you’ve done that, if your machine is offered a
security certificate, accept the certificate and your
Heating
device should connect to Eduroam. Once connected,
it should reconnect automatically – both at Bath Spa
Gas central heating is provided in all residences and University and also to any other Eduroam networks.
controlled centrally by the Maintenance Team. Hot If you have any problems please contact the IT Helpers.
water is timed to be on between 05:00 and 22:30 daily. You can find the IT Helpers at Newton Park in the
The central heating is switched on between 15 Library LY.119 between 09:00-19:00, and at Commons
September and 1 May. Heating is timed to come on Atrium, opposite café, or by phone on: +44 (0)1225
between 06:00 - 10:00 and again from 16:00 - 23:00. 875575
For your convenience, you have an individual
thermostatic control valve on your room radiator that
Laundry
you can adjust to suit your own needs.
For health and safety reasons students are not permitted
to bring their own portable heaters into accommodation. 24 hour laundry facilities are available at Newton Park
If you have concerns about the temperature in your - one in Langton and the other in Sophia. The cost for a
room, please contact the Maintenance Team via the wash is £2.40 and £1.40 for use of a tumble dryer.
WMS system. Washing detergents are not provided. We have
introduced Mobile Phone Payment (Apple and Android
phones) to make it quicker and easier to do your laundry.
You can download the Circuit APP for free by typing
“Circuit Laundry” into the app store.
9accommodation management
Mail TV Licence
Postal address for Newton Park Due to the rural location, the TV signal on the Newton
Park campus is variable, so we recommend that you look
(Your Name)
at alternative ways of viewing for example on laptops,
Bath Spa University
tablets or PCs. Students are responsible for obtaining
(Your room Number & Residence e.g. BH.A01)
their own TV Licence. You need a TV Licence to use
Newton Park Campus
any television receiving equipment such as a TV set,
Newton St Loe
set-top box, computers or mobile phones to watch TV
Bath
programmes as they are being broadcast, or to record
BA2 9BN
them. Further information and guidelines can be found
The Newton Park post room is located in the Vinery at: www.tvlicensing.co.uk or by calling: +44 (0)3007
building and is open Monday - Friday 09.30 – 16.30. 906131. From this autumn the law is changing and you
You will require your student card to get access to will also need a TV Licence if you download or watch
your postbox. If you have a parcel or post delivered BBC programmes on demand. This applies to all devices.
that requires a signature you will be contacted via your
University email by Pitney Bowes Send Suite Tracking
Online to inform you it is awaiting collection.
Post room staff will only give post to the named
recipient. Whilst the University will take the utmost care
of any items retained in the Post Room it will not accept
any liability for items that are lost or damaged whilst
awaiting collection.
Please be advised we are unable to hold onto any item
of mail that arrives for you after your departure. Any
mail that arrives for you after the end of term will either
be returned to sender or shredded. Please therefore
ensure that you change your postal address with all
companies you have had post from whilst living on
Newton Park campus, by the end of the summer term.
Amazon Lockers
If you are ordering items from Amazon, the University
has an Amazon locker situated in the Refectory (Gabriel)
and outside Stanton (Medal) on Newton Park Campus.
Please use the lockers named Gabriel or Medal for your
Amazon locker delivery.
Further instructions on how to use Amazon Lockers can
be found at: www.amazon.co.uk/locker
10Maintenance
and Repairs
Please contact the Security Lodge at Newton Park
campus either in person or by telephone +44 (0)1225
875555. Security will determine the severity of the
problem and take the appropriate action.
Access for Repairs & Planned
Maintenance
There will be times during the Licence Period when
members of the Maintenance Team or their Contractors
will require access to study bedrooms to carry out
Reporting Repairs inspections required by Health and Safety Legislation
(e.g. routine legionella testing). External contractors will
be accompanied by a member of Security if they require
If you discover a repair, or that something is damaged in
access to student bedrooms.
your accommodation please report this promptly to the
Maintenance Team. Students that fail to report problems
when they occur may be held liable for any subsequent
damage that may happen as a result of neglect. Notice given by the University
Routine Repairs Where possible, advance notice of access will be given
Maintenance problems for both rooms and communal via your Bath Spa University email so please check your
areas should be reported via the online maintenance account daily as a minimum.
request form (known as WMS). • Planned Maintenance - seven days’ notice
Please go to: http://thehub.bathspa.ac.uk/student • Routine Maintenance - 48 hours’ notice
and click on Log a job WMS. • Emergency Maintenance - 24 hours’ notice (if
possible)
You will need your University username and password
to log maintenance issues. Please include as much • In an emergency e.g. flood, fire or suspected fire
information as possible about the issue (the exact we may need access to your room without prior
location, severity of problem, how long it has been a notification.
problem etc.) along with your name, your hall and room
number.
Operating Instructions
You can request that you are present during the
maintenance work. A member of the Maintenance Team
will call or email you to arrange a suitable time. Instructions for the operation of the various appliances
in your flat/house are provided in booklets located in
When a WMS has been received and logged by the your kitchen. In addition information about how to
Maintenance Team you will receive an email notification. operate windows and blinds are provided in bedrooms.
Please note that if you are living in the Gardens top
Out of Hours Repairs Reporting
floor rooms the rain sensors have been disconnected as
If you report a repair outside of office hours (Monday - requested by students so any windows need to be shut
Thursday 8.00-16.30, Friday 8.00 - 16.00) The WMS will manually.
be responded to the next working day.
Emergency Repairs Power Supply
If you discover an issue that requires immediate action
to be taken e.g. If you are living in Gardens halls of residence your key
• Serious flooding and leaks card will also provide power to your bedroom when
• Loss of all water supply placed in the card reader in your room. Please note,
• Complete loss of all electricity lighting and power will only be available in the bedroom
when the card is in place.
• Hazards affecting immediate safety of residents
11Inventory,
Inspections
and Damage
What happens if damage is discovered by University
staff?
If Bath Spa University staff identify damage, written
notice is emailed to the individual student or the house
group or building.
In the email we request that the person(s) responsible
(or anyone that has knowledge of who is responsible) let
Inventory
let Accommodation services know. Where a person(s)
accepts responsibility for the damage, they will be
When you move in you will be asked to complete an charged for any necessary replacement or repair. If no-
online inventory that indicates the condition of your one comes forward the residents of the house or block
room. It is important that you complete the inventory will be charged equally.
and make a note of any issues not already recorded.
If damage is found in communal areas within a flat/
Details of how to complete the online inventory will
house group e.g. kitchen, bathroom etc. all residents of
be provided on your arrival. If you fail to complete the
that flat or house will be charged equally. If damage is
online inventory or do not note any problems you find in
found in a communal area of a building e.g. hallways,
your room it could mean that any damage is invoiced to
staircases etc. all residents with access to the affected
you after the termly room inspections.
area will be charged equally.
Where the loss, damage or breakage is substantial you
Room Inspections may be invoiced and be expected to pay within 14
working days or the charge added to your next rent
instalment payment. Should individual students want to
Routine room inspections are carried out by Student appeal, they can do so by emailing:
Accommodation and Domestic Services staff termly. accommodation@bathspa.ac.uk
These checks are done to monitor maintenance issues,
health and safety and to ensure that rooms are being It is likely that you will need to provide evidence for
kept in reasonable order. You will be given advance your case to be considered. Please note that residents
notice of these visits and it is not necessary for you to be are responsible for any damage caused by visitors to the
present during these inspections. If your room does not property.
meet the required standard you will be notified and a
time will be arranged to re-inspect. Students who do not
meet the required standard will be checked on a more End of Licence Agreement
frequent basis and disciplinary action may be taken.
Once you have vacated your room and your Licence
Agreement has ended, Student Accommodation will
Damage
inspect all rooms and communal areas. The condition
of the property will be compared to the inventory
Damage is considered to be any deterioration to the completed at the start of the Licence Agreement. Any
property over and above that which is accepted as ‘fair charges for damage or breakage will be invoiced to you
wear and tear’. Fair wear and tear generally means the and charges will also be imposed for any missing items.
ordinary day-to-day use of a property (for example,
scuffs on walls, chipped paintwork etc) or the ordinary
effect of nature (for example, sun, rain etc). If you
cause any damage either on purpose or by accident you
are required to report it to Student Accommodation
immediately.
12Charges
Where items have to be repaired or replaced, the University will re-charge residents. These include charges for disposal,
delivery, fitting and any other associated costs. Charges are as follows:
Reason CHARGE (£)
Bedroom Mattress replacement 125
Replacement hand wash basin 150
Replacement mirror From 57
Replacement roller blind 150
Electric operated blinds 700
Replace/reconnect window restrictor 40
Replacement of desk chair 110
Replacement bedside lamp 10
Replacement under bed storage crate 10 each
Replacement of notice board 45
Replacement bedroom bins x 2 10 each
Replacement sanitary waste bag dispensers 8
Replacement room carpet (for whole room) From 200
Replacement carpet tiles 20 per tile
Cleaning Bedroom clean 50
Bedroom with En-suite clean Up to 80
Carpet clean Up 30
Mattress clean 20
Circulation space, landings, staircase 10
Kitchen clean Up to 35 per resident
Oven cleaning 65
Circulation space, landings, staircase Up to 50
Rubbish/personal belongings removal Up to 50
Communal Replacement ironing board 25
Replacement cleaning equipment Up to 35
Fire Extinguisher - refill/replacement 20/75
Ceiling tiles 20 per tile
Decoration Redecorate wall or ceiling 75
Redecorate or varnish door 40
Kitchen Replacement vacuum cleaner 90
Replacement notice boards large 175
Replacement of plastic notice holder 6
Replacement of kitchen chair 40
Replacement of soft seating 200
Replacement toaster 30
Replacement microwave 100
Replacement kettle 20
Replacement oven 600
Replacement of fridge or freezer shelves and flaps/defrosting freezer Up to 30
Please note the list is not exhaustive and costs may be higher dependent on the level of damage. 13Living in
University
Accommodation
Advice
The Union offers independent and confidential advice on
issues relating to your student experience; specifically
academic appeals, complaints, disciplinary, and
accusations of unfair practice. Please visit our advice
pages for more information including housing, wellbeing
and money advice.
www.bathspasu.co.uk/advice
Clubs and Societies
Food Shopping From Rugby to Harry Potter to Christian Union to
Volunteering to Tennis: Whatever you’re interested in
there’s a club or society for you. Run by students they’re
Bath has a number of major supermarkets in and around a great way to meet new people, take up a new hobby or
the city centre. Many students opt to have their food keep going with an activity you love. See the full list at
delivered to halls of residence. When you arrange your www.bathspasu.co.uk/opps/clubsandsocs
delivery slot, please make sure you will be in to meet the
delivery driver outside your halls. All food crates must Representation and Campaigns
be returned to the delivery driver before they leave site.
Staff will not sign for any food deliveries. The Union exists to be the voice of the students and
campaign on the issues that affect you. Each year
students are elected to represent you on different issues
Residence Life and work with the University to make life at Bath Spa
better. Why not find out about becoming a rep at
www.bathspasu.co.uk/voice
You will now be part of an exciting residential
community with lots of opportunities to take part in Events
events and activities throughout the year. We try to put
on a wide variety of events that will appeal to all, so we From Welcome Week to Summer Festi-Ball, the Union
hope you will find something that appeals to you. The hosts the nights you’ll remember forever. Throughout
community is what you make of it, so if you have any the year, we have regular band, open mic and comedy
ideas for activities or events then please let us know. nights.
Contact the Residence Life Assistants or the Student
Accommodation Team to put your suggestions forward. Bar/Kitchen
Events will be advertised via kitchen notice boards, The Bar/Kitchen at Newton Park is the most comfortable
emails, halls of residents Facebook groups and on the and relaxed place to be on campus. It’s the ideal place to
Student Accommodation Events page on the Hub. meet up and enjoy our extensive menu offering a range
of quality home-made meals specially designed with you
in mind. Our barista trained staff will serve you the best
Students’ Union Fair Trade coffee and teas on campus.
The Students’ Union is run by students, for students – Shop
you automatically become a member for free. We are The shop is at Newton Park and sells an amazing variety
a charity with over 8000 members, independent from of products. Everything you need when you are on
the University and exist to help you get involved, make campus. Regular Offers and Discounts. If you don’t see
friends, have fun and have your voice heard. what you require, please ask.
Gym
Don’t let that student lifestyle wear you down; keep
fit at the Union gym at Newton Park. State of the art
facilities, classes and friendly trainers all for £150 a year
for students.
14Office What do I need to bring?
Buy bus passes, event tickets, gym membership, printing As well as your personal belongings you will need to
and get your dissertations bound. You can also find out bring the following:
about any services or activities that the Union offers
• Bedding and linen including pillows, duvet, sheets,
here. The SU Office is located at Newton Park.
blankets. Lakeside has single beds and Gardens small
double beds
SpaLife
• Cooking equipment including saucepans, cooking
SpaLife is your student led media group. The TV, Radio
utensils, plates, glasses, mugs and cutlery. Lots of
and Magazine will keep you up to date with what’s going
students share cooking equipment when they arrive,
on in Bath. You can also volunteer and take your first
so it is advisable to only bring a small amount with
steps towards that media career you’ve always wanted!
you
Opening Times: • Bath mat if you are staying in an en-suite room
• Cleaning products, washing up liquid, washing powder,
the Bar
toilet rolls and toiletries
Monday - Friday: 10:00 - 23:00
Please ensure that any electrical appliances you bring
(closing times vary on event nights)
into the halls conform to British Standards and hold a
Weekends: Midday to 23:00
portable appliance test (PAT) if they are more than one
the Kitchen year old.
Monday - Friday: 10:00 - 19:00 The maintenance team will conduct PAT testing of
Weekends: Midday to 17:00 personal belongings in the first term. Further information
will be provided as to how you can get your items PAT
the Shop tested.
Monday - Friday: 08:30 - 18:00
How do we organise cleaning, washing up, recycling
Weekends: 11:00 - 16:00
etc?
the Office Organising how you all help with cleaning and washing
Monday - Friday: 09:30 - 16:30 up can help avoid misunderstandings and potential
Weekends: Closed conflicts later in the term. It’s always a good idea to sit
down as a house group in the first few days and discuss
the Gym some of the following issues:
Monday - Thursday: 07:30 - 20:30 • Cleaning rota for the kitchen
Friday: 07:30 - 18:30
• Washing up arrangements (How often? Who will do
Weekends: 10:00 -18:00
it?)
For more information visit: www.bathspasu.co.uk • Emptying of waste and recycling bins
Follow us on Twitter: @bathspasu • Any dietary issues (does anyone have a food allergy)
‘Like’ our Facebook page at • Sharing of food or other personal property (What can
www.facebook.com/BathSpaSU be shared? What can’t be shared? Must permission be
given?)
Living with other students The Residence Life Assistants will visit each kitchen
during the first few weeks of term to give advice and
guidance on these issues.
For many of you this will be your first experience of
communal living. Here are some of the most common What happens if I don’t get on with the people I live
questions about living in shared accommodation. with?
In our experience the vast majority of student
Who will I be sharing with?
households live together successfully and happily. From
The majority of new students will have been offered time to time something may come up that causes
a room within a flat/house sharing with other new difficulties between housemates. We recommend you
students. We also aim to house postgraduate or mature first try to discuss any issues with your housemates and
students with each other though there will be at times work together to try to resolve it. It is often this option
flats/houses that have a mixture of age groups. We that people avoid, but it’s usually the most effective
are unable to provide you with the names of those way of resolving issues. If you find that you are unable
you will be sharing with, but can provide you with to resolve the situation you may wish to seek advice
access to the accommodation Facebook pages for your
accommodation block.
15Living in University Accommodation
or help from one of the Residence Life Assistants or
Student Accommodation team. They can help with: Parties
• Advice and guidance on living successfully with
housemates
No more than six non-residents of any house group will
• Advice on managing difficult situations be permitted for any gathering. This includes residents
• Guidance on your responsibilities and rights as a from other halls. Any damage caused or cleaning
resident required as a result of a gathering will be charged to
• Mediation between housemates all residents in accordance with this handbook and the
Licence Agreement.
If you feel the situation cannot be resolved Student
Accommodation may be able to arrange for you to move
to alternative accommodation, subject to availability. Noise
The University has a Harassment Policy which can
support students who are experiencing any form of
While complete silence within halls of residence is
harassment. There are many forms of harassment
unrealistic, students must ensure that they and/or their
which can be described in simple terms as unwelcome
guests are considerate of others and do not create noise
behaviour that affects the dignity of staff and students.
that causes annoyance to others at any time. Residents
It is the conduct of one or more people against another
are asked to be considerate of people in adjacent rooms
or others when an intimidating, hostile or offensive
or flats/houses who may be experiencing pressure with
atmosphere is created. In general terms, it is actions or
work or exams or have a different lifestyle from yours.
comments viewed as demeaning or unacceptable by the
recipient. Please assist us in reducing noise by:
https://thehub.bathspa.ac.uk/services/human-resources/ • Keeping noise to a minimum between the hours of
equality-and-diversity/harassment-policy 23:00 - 08:00 (keeping conversations to a reasonable
level, using headphones to listen to music or watch
How do I make a formal complaint about someone TV)
I live with?
• Avoiding gathering in kitchens and outside
The University has a formal Complaints Policy you can accommodation blocks late at night
use if you wish to make a formal complaint against
• Keeping telephone and Skype conversations to a
another student. You can find details of how to do this
reasonable level
by visiting the University website.
• Not playing music so it can be heard in other people’s
www.bathspa.ac.uk/regulations
rooms
www.bathspa.ac.uk/regulations/complaints-policy/ • Being considerate of your neighbours when returning
submitting-your-complaint from nights out
In the event that a resident’s behaviour and/or conduct • Avoiding slamming doors.
are considered to be unacceptable, the matter will be
considered under the Residents’ Disciplinary Procedure. If you are experiencing excessive noise within your flat,
In some circumstances, in particular where the behaviour it is recommended in the first instance that you talk to
of a resident constitutes a criminal offence, the matter your housemates informally to make them aware of
will also be dealt with under the University’s Disciplinary the problem. The Residence Life Assistants can give you
Procedure and/or the police: www.bathspa.ac.uk/ advice and support on how to approach this topic.
regulations/student-general-regulations If you are experiencing excessive noise between the
hours of 23:00 and 08:00 please report this to the
Security Team, who will respond in person to any
Visitors complaint received.
Students experiencing on-going noise problems will
All guests must be over the age of 18 and can stay a be asked to keep noise diaries and submit them to the
maximum of two nights in any seven day period. Guests Student Accommodation Team. Complaints about noise
must sleep in the host’s room, not in communal areas nuisance will be taken seriously, charges may be issued
(for example hallways or the kitchen) and must be and disciplinary action under the Residents’ Disciplinary
signed in at Security upon arrival and departure. Under Procedure may be taken.
the terms of the Licence Agreement you are responsible
for the behaviour of your guests and they must comply
with the rules of living on campus as you have to. The
University has the right to refuse admission to any
guests and/or visitors.
16Psychoactive Substances
The use or possession within University premises of
any substance which is prohibited by the Psychoactive
Smoking Substances Act 2016 are not permitted. This includes
nitrous oxide, and other products that are sold as legal
highs or otherwise. These substances can be extremely
Smoking is not permitted in any areas within the halls
dangerous, and if any such items should be discovered in
of residence, including bedrooms, from windows or in
halls of residence, Student Accommodation will remove
doorways. Smoking shelters are provided in the car parks
them and the student in question will be subject to
outside the Gardens halls of residence.
disciplinary.
Bath Spa University actively discourages students from
All such reports will be investigated and possible
smoking on campus. For more information please see the
outcomes include:
smoking policy www.bathspa.ac.uk/services/health-and-
safety/3-workplace-conditions/06-smoking%20policy.asp • A formal written warning
Smoking cessation support is available from Student • Fine
Support Services and Fairfield Park Health Centre: • Referral for drug awareness sessions
www.fairfieldparkhc.co.uk • Residents’/Student Disciplinary procedures
• Referral to the police
Illegal Drugs • Eviction and termination of Licence Agreement
It is an offence to possess, use or supply to other persons Anti-Social Behaviour, Theft and
any controlled drug under the Misuse of Drugs Act 1971.
The Act also makes it an offence for the occupier of the
Vandalism
premises or a person concerned in management of any
premises to knowingly permit activities to take place on Anti-social behaviour covers a wide range of
the premises. The activities specified in the Act include unacceptable activity that causes distress, harm or
smoking cannabis or cannabis resin, and supplying or harassment to other students and non-residents living in
attempting to supply a controlled drug to another person. your community. Such behaviour can lead to damage to
Students and visitors are clearly required to comply with university property and loss of personal belongings. All
the law and therefore residents may not bring in or allow reports of anti-social behaviour in halls of residence will
to be brought into the accommodation any unlawful be investigated and possibly outcomes include:
drugs or other substances. • A formal written warning
In University managed accommodation suspicion of • Fine
substance misuse is often revealed when a visit to a • Residents’/Student Disciplinary procedures
room or kitchen is triggered by the need to check smoke
detection alarms that have been activated or tampered
• Referral to the Police
with; during communal cleaning or individual room • Eviction and termination of Licence Agreement
inspections. The use or possession may not be seen, but
a smell might be present, which may suggest drugs have
been used and/or drug associated paraphernalia may be Promoting, Flyering and Guest listing
witnessed, which again may suggest the misuse of illegal
substances.
The University does not permit promotion of any
All such reports will be investigated, evidence will be commercial events in halls of residence. If you take on
documented, and possible outcomes include: this type of work you will be breaking the conditions of
your Licence Agreement and will face disciplinary action.
• A formal written warning
• Fine If you have concerns about an unauthorised promoter
working in halls, please contact the Security team who
• Referral for drug awareness sessions will remove the person from site if necessary.
• Residents’/Student Disciplinary procedures
If you have any questions about promoting within
• Referral to the police university accommodation, please contact Student
• Eviction and termination of Licence Agreement Accommodation.
17Licence
Agreement and
behaviour
6 You must not use any electrical equipment
purchased outside of the UK or deemed unsafe by
Student Accommodation in Halls of Residence (for
example rice cookers, hair straighteners or fairy
lights) unless it has been PAT tested
7 If you live in university accommodation you are not
permitted to bring or park your car on any campus or
halls of residence
8 You must not activate the fire alarm or interfere
with fire detection/prevention equipment (e.g. fire
extinguishers) except in the event of a fire
To accept your place in University accommodation
9 You must not act in an intimidating or violent
you will have accepted the terms and conditions of
manner, harass or threaten students or staff
occupancy by signing your Licence Agreement. The
Licence Agreement is a legal document, you need to read 10 If you cause any damage, by accident or on purpose
and understand your commitments. If you felt unable you will have to pay for it
to comply with the Terms and Conditions, you should
11 You are responsible for keeping your room and
have sought alternative accommodation before the
communal areas clean and tidy and reporting all
commencement of your Licence Agreement. Residents
maintenance issues and damage
are expected to comply with these regulations at all
times; failure to do will result in being referred to the 12 You must not behave in an antisocial way i.e. make
Student Conduct Guide and may result in Disciplinary excessive noise, damage or deface accommodation,
action. have a visitor for more than two consecutive nights,
smoke or use illegal drugs in your accommodation
You can review the full Licence Agreement Terms and
Conditions at the back of this handbook. 13 You cannot change rooms without the prior
permission from the Student Accommodation Team;
there is a £40 administration fee
Your responsibilities 14 You have signed a Licence Agreement for a fixed
period of time. You cannot leave University
accommodation part way through the Licence
This list is not exhaustive but gives you an overview of
Agreement period, unless you find an alternative
the main points of your Licence Agreement.
student to move into your room, with the prior
1 You must not smoke in any part of the building/ consent of the Student Accommodation Manager
house/flat/bathroom
15 Breaking the terms of your Licence could lead to
2 You must not be in possession of or take illegal drugs disciplinary action or legal action by the University.
whilst on University premises
3 You must not keep any unauthorised animal, bird,
fish or creature in your room
4 You must not apply sticky tape, adhesives (including
blu/white-tac), sticky pins, nails or screws into walls
5 You must only cook and prepare food in the kitchen,
not your bedroom
18Student Conduct Guide
If you behave in a way that has a negative impact on
others, breaches any of the terms and conditions of
your Licence Agreement or commit a criminal offence
there are a variety of penalties that may be applied, for
example charges or possibly eviction.
As a guide, see the list below of some common and
the some more serious breaches to Licence Agreement
which the University will take action (please note this is Charges
not an exhaustive list, penalties may be higher dependent • 1st Instance £50
on the severity of an offence and/or any associated costs
of the repair). • 2nd Instance £100
Other Actions
Anti-social behaviour which could include noise • Warning letter
disturbance, damage to university property,
• Meeting with Student Accommodation
urination/defecation/vomiting on university
property or grounds. • Room move
• Referral to the Student Accommodation Disciplinary
Procedure
Possession/use/supply of cannabis, legal
highs, nitrous oxide or any illegal drugs within • Referral to the Universities Student Disciplinary
University accommodation or grounds. Procedure
• Eviction
Fire Safety issues Please note
• Covering over, removing or tampering with fire • Student Accommodation can escalate the severity of
safety equipment an incident as they see fit.
• Malicious damage of break glass alarm • Where it is not known who is responsible for
• Discharging or tampering with fire extinguishers misconduct within a flat/house/block, each resident
• Leaving cooker unattended, resulting in a fire within that flat/house/block will be liable for the full
alarm activation penalty unless the person responsible comes forward.
• Non or late evacuation or refusal to evacuate in • Where damage is caused within a flat/house and the
response to a fire alarm activation person responsible is not identified, the cost of repair
• Use of banned items such as candles, incense will be split equally amongst all residents within that
sticks flat/house unless the person(s) responsible come
forward.
• Rendering a fire door ineffective, for example by
insertion of a wedge or propping it open with • Student Accommodation will notify you via your
a heavy object, or by disabling/interfering with University email account if you are required to attend
the door closure device a meeting to discuss any breaches to your Licence
Agreement, or concerns about your behaviour and
• Blocking or obstructing any fire evacuation
conduct in accommodation.
routes or fire exits
Smoking inside accommodation
19Licence Agreement and behaviour
Student Accommodation
Disciplinary Procedure
• You must inform the Registrar of the University
of your decision to leave University by emailing:
This procedure will be used when a resident’s conduct
mycourse@bathspa.ac.uk
in student accommodation is called into question. It can
also be used where the conduct is outside of the halls • Please inform Student Accommodation of the date
of residence (this includes electronic communications, you intend to vacate your room in writing by emailing
social media and material on the internet) affects other accommodation@bathspa.ac.uk
residents, the University’s property or the University as
• Written confirmation of the Registrar’s approval to
the provider of accommodation.
release you from course will need to be received by
As a resident you are expected to be familiar with: the Student Accommodation Team in order to proceed
with leaving your accommodation.
• Terms and conditions of your Licence Agreement
• The contents of this handbook You must
Full details of the University’s Student Accommodation • leave the property in a good and clean state of repair
Disciplinary procedure can be found at https:// • have paid any accommodation fees due to the
www.bathspa.ac.uk/be-bath-spa/accommodation/ University; please refer to your licence agreement for
accommodation-support/ full terms and conditions.
Advice and Representation Leaving university accommodation to move into
Students are permitted to bring a friend to speak on alternative accommodation
their behalf during a disciplinary hearing (unless they are If you want to leave your accommodation, but are
also accused/ involved). intending to continue being a full time registered
student, you will only be released from your licence if
Referral you find a suitable replacement student (i.e. one who
Depending on the nature of the breach of the licence, is not currently in University managed accommodation
we reserve the right to refer the matter to the Police contract, or a private housing contract). You will have
if a student is suspected of being involved in criminal to pay for your University Accommodation until
activity. Or the Deputy Vice-Chancellor for consideration a replacement student signs a Licence Agreement
in relation to University Student General Regulations accepting liability for your room. It may be difficult
www.bathspa.ac.uk/regulations for you to find a replacement part way through the
academic year.
Appeal If you are considering this option, we would encourage
A student has the right to appeal against the decision of you to visit Student Accommodation to discuss why you
the Disciplinary Officer, full details of how to do this can wish to leave your accommodation early.
be found on the Accommodation webpages.
Moving rooms
If you would like to move to a different room, please
Leaving or Transferring Between contact the Student Accommodation Team. We do not
Accommodation permit any moves to take place during the first month
at University. The reason for this is that it is important
The conditions for being early released from your to allow yourself to properly adjust to University life and
Licence Agreement are contained in section 2 of your settle into your new environment.
Licence Agreement. After this initial settling in period moving between
rooms may be permitted at the absolute discretion of
Leaving University the Student Accommodation Team. Residents who
If you have decided to leave the University wish to change rooms must first obtain permission
permanently (Withdraw) or take a break from your from the Student Accommodation Team by emailing:
studies (Intercalate), you will be required to leave accommodation@bathspa.ac.uk or calling:
your student accommodation. +44 (0)1225 876777. If agreed an administration charge
of £40.00 will be made. Room changes are subject to
availability. Moving between different accommodation
sites is not permitted due to contractual obligations.
20Payment for your accommodation
When you complete the University on-line registration
process you will see the total accommodation charge for Non-payment
the academic year displayed in the fee summary section.
The accommodation fee will show with any other fee If you believe that you will be unable to pay your
that you may be responsible for paying. instalment it is vital that you contact the Finance
You can select to pay for your accommodation by Office by telephone: +44 (0)1225 875870 or by email:
instalment and the payment plan for 3 instalments myfinance@bathspa.ac.uk at least five working days
coincide with the SLC Student Finance maintenance loan prior to the instalment due date to discuss an alternative
payments. payment method.
In order to facilitate instalments you will be required to Please do not ignore any correspondence regarding
leave card details as part of the registration process. University debt. We aim to be as flexible as possible
to assist students in meeting their financial obligations
where financial difficulty arises. Please note that where
Instalment Options Payment dates
debt remains unpaid the University is unable to provide
One instalment 16 October 2017 a reference for future private accommodation.
The University will also evict students for non-payment
Three instalments of University accommodation fees and will take all
16 October 2017
(these dates match action to recover debt that remains unpaid.
8 January 2018
SLC Maintenance
16 April 2018
Loan Payments) Should you find yourself in debt to the University you
must contact the Finance Office as a matter of urgency
16 October 2017 by emailing myfinance@bath.spa.ac.uk to discuss your
16 November 2017 situation.
15 December 2017
Six instalments
16 January 2018
16 February 2018 Financial Support and Advice
16 March 2018
When payment is due please ensure that sufficient funds The Student Money Advisor based within Student
are available to meet the accommodation fee and that Support can offer advice and information to current and
the card listed is still valid. prospective students. Student Support offer guidance
on a whole range of financial issues including statutory
All students will receive a reminder email 14 days funding (Student Finance England, Wales, etc.), bursaries,
prior to the University collecting payment, in addition government benefits, budgeting, and other funding that
students can access their Bath Spa University fee may be available to you. Please call +44 (0)1225 876543
statement anytime via the hub: https://thehub.bathspa. or email: studentupport@bathspa.ac.uk. Students
ac.uk/students and select ‘My Finance’. holding a Santander bank account can book a money
It is the resident’s responsibility to advise the relevant management advice session in branch at Newton Park.
person if the card details stored are those of a third
party.
You can also make immediate or ad-hoc payments to
the University by using the link below (please ensure
that your student number is included for identification)
https://thehub.bathspa.ac.uk/finance/directpayment
21You can also read
