Resident Handbook - River Gate Apartments
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Resident Handbook
WELCOME HOME
Thank you for choosing to Live South Green, we hope you enjoy
your new home!
Information inside on…
• How to pay rent
• Maintenance Emergencies
• How to not get towed
• How to Laundry
• Pet info
• Amenities and additional info you’ll be glad we told you!
Keep reading to learn more!
Property Contact Information If you have any questions or concerns, please feel free to contact our friendly staff in the Leasing Office located on the right of the first floor entrance of the River Gate Apartments building. Leasing Office Hours: Monday- Friday 10am to 5pm Saturday and Sunday 11am to 4pm Phone Number: (740) 589-3000 E-mail: rivergate@livehahu.com Maintenance Office: If you have any maintenance requests, please contact the Maintenance Office located in building 36 room 107 or enter them on-line through your portal between the hours of 9am and 5pm. Phone Number: (740) 594-1053 E-mail: riverparkmaintenance@livehahu.com PLEASE LOOK THROUGH THIS PACKET FOR ANY GENERAL QUESTIONS YOU MAY HAVE.
DOWNLOAD OUR LIVE SOUTH GREEN APP It is beneficial for you to download this app. With it you will be able to make payments, put in maintenance requests, and be up-to-date with current events on South Green! How to Login for the 1st Time: Username- The email you applied with Password- river DON’T FORGET TO “like” US ON FACEBOOK , INSTAGRAM AND TWITTER
RESIDENT PORTAL **When you created your account to apply to live here, you need to use the same email and password you used then. What you can do with the Resident Portal • Pay rent • Submit a maintenance request • Set up automatic payments for rent • Sign documents • View payments ledger • Receive messages from leasing office CHECK IT OUT HERE http://www.rivergateou.com/residents/ HOW TO MAKE A MAINTENANCE REQUEST Maintenance Emergencies We consider the following maintenance emergencies; fire alarms, backed up drains/pipes, gas odors, water leaks, broken locks or doors, lock outs, and no water/heat. There is a $50.00 lock out charge if occurrence is after 5pm. If you have an emergency, please contact maintenance ASAP! If it is after hours, call (740) 594-1053 and our answering service will have an on–call maintenance technician call you back. DO NOT PUT IN AN ONLINE REQUEST FOR AN EMERGENCY! This is where to submit a work order through **Be sure to ALWAYS mention your http://www.rivergateou.com/residents/ building and apartment number when putting in maintenance requests.
RENT INFO
PAY YOUR RENT-DUE 1ST OF EVERY MONTH
Rent can be paid with a personal or cashier’s check, money order, on the app, or paid
through your on-line portal. Please make checks out to River Gate Apartments. You can
access your on-line portal by going to our website:
www.livesouthgreen.com.
Late Fees:
If rent is not paid on time, you will receive a $50.00 late fee on the 4th of every month,
and another $50.00 late fee on the 10th of every month.
Non-sufficient Funds Fee (NSF):
$25.00 Credit
Card Payments:
If you pay rent with a credit card, you will be charged a convenience fee of 2.5% of your
payment amount.
**If you have any questions regarding rent/ledgers/charges, please
contact our Business Manager, Ashley Gall, located in building 36 room
107, at (740) 594-1053 or agall@livehahu.com.
COMMUNITY INFORMATION
Use of Balconies Pest Extermination
Landlord reserves the right to charge residents for
Balconies and Patios are for private use of residents the cost of treatment due to infestation brought
only! PLEASE DO NOT use for storage, hanging of upon by the resident.
clothing or other articles, grilling, or furnishing with • If the resident vacates the premises and an
non-outdoor furniture. Please be mindful that there are infestation is discovered, the resident will be
balconies below yours, therefore if you spill something, responsible for full cost of treatment.
it may drip onto their balcony as well. • In the event that infestation spreads from the
**Grills are placed in various locations around the leased premises, the resident may also be held
property for your use. responsible for expenses for treatment in other
areas infected.
• If the resident needs to be temporarily/
Washers and Dryers permanently relocated due to an infestation/
eradication treatment,the landlord will not be
liable for any cost of relocation.
Be sure to empty all pockets of foreign objects before
• If the resident refuses to pay any cost, the sum
washing! Be mindful of your wash cycle, soap usage
shall be considered rent due and will be due with
(using too much soap can prevent proper rinsing),
the next monthly installment.
and how many items you put into the washers/dryers.
• If left unpaid, the entire rental installment for the
PLEASE DO NOT wash/dry large blankets, pillows, or
month will required, denying partial payments.
rugs. Larger items will not dry properly. These machines
are for lighter use only!
**If you experience any problems please contact the
Maintenance Office at (740) 594-1053. PARKING & TOWING
Parking will be available for purchase in August for
the entire school year (September-May).
Trash • § $250 for uncovered parking
• § $350 for covered parking
**Please put parking pass in a visible location in your
Trash is to be disposed of in the trash rooms on each car. If your windows are tinted, then consider putting
floor. Please tie up your trash bags and put them it in the front windshield. Covered parking passes
in the correct bin as we have a black and blue bin in hang from rear-view mirror.
each room – blue for recycling and black for trash. It is **You will need to buy your pass before September
the resident’s responsibility to dispose of large items 1st and display it properly in your car in order to
that do not fit in the rooms. avoid being towed at your own expense. If you have
PLEASE DO NOT LEAVE ITEMS SITTING BY DUMPSTERS! a guest staying with you, they will need a guest pass
If you leave trash of any kind outside of your apartment which is typically FREE and can be obtained from the
or on your balconies/patios, you will be fined $35 per Leasing Office during posted office hours.
box/bag.
Our Towing Company is:
Curtis Towing
Phone:(740) 593-7048 Hours: 8am-5pm
Located at: 81 Columbus Road Athens OH 45701
**Keep in mind they do random towing and will
tow if you do not have a pass or if you are parked
illegally!
AMENITIES
**These facilities are only to be used by residents over the age of 18, or otherwise accompanied by an adult.
**Residents are responsible for all accidents, injuries, or damages in these areas.
FREE COFFEE MACHINE Resident Life Center/Fitness TANNING BEDS
• Several different blends
Center • First come first serve basis
of coffee, along with hot andonly open during posted
chocolate. • Open 24/7 to residents with office hours.
• Please consider bringing key fob access • Please be sure to fill out
your own coffee cups. • Treadmills, ellipticals, paperwork before using
stationary bikes, free tanning beds for the first
weights, etc. time.
POOL INFORMATION AND RULES
We allow 2 guests per resident and guests will need to be accompanied by a resident at all times!
ABSOLUTELY NO GLASS IN POOL AREA!
ANY GLASS BROKEN IN POOL AREA WILL RESULT IN POOL CLOSING FOR AT LEAST 2 WEEKS
• Owner is not responsible for anything lost or stolen on property.
• Resident will be responsible for all accidents/injuries caused by resident or guest.
• Resident is responsible for payment of clean-up, repair, or damage caused by resident or guest.
• Skateboards, bicycles, tricycles, roller skates, etc. are not allowed in the pool area.
• Pool Rules are posted at the pool.
Any violation of these rules will result in the loss of use of the pool!WE LOVE OUR RESIDENTS
Thank you again for choosing River Gate your home.
We take our residents concerns seriously, so if you have any questions or concerns please feel
free to stop by the leasing office to voice them or
email rivergate@livehahu.com
If you love your new home (which we’re sure you will) and want to renew, stop by
the office ASAP to be locked in at the price you are paying now, and to keep the room
that you already have. We are filling up quickly for the 2020 – 2021 school year, so if
you renew soon, you will be guaranteed to keep the room you already have and love.You can also read
