Recruitment Proposal for Arbonne
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July 21
08
Recruitment Proposal for Arbonne
Decision Toolbox Recruitment
Recruitment Partnership, Call Center Representatives
Presented by
Loren Miner, COO
lminer@dtoolbox.com
562‐377‐5650
&
Nicole Cox, Director of Recruitment
ncox@dtoolbox.com
562‐472‐0703
Decision Toolbox • www.dtoolbox.comArbonne / Decision Toolbox | Proposed Recruitment Partnership, Call Center Representatives v0 7/21/08
CONFIRMATION OF UNDERSTANDING
Arbonne is relocating their call center from Irvine, California to Addison, Texas. They will need to hire
approximately 90 Call Center Representatives (CSR’s), at the rate of approximately 15 per week,
beginning the third week of August. Ideally, the Call Center will be fully staffed by the end of October,
2008.
LAUNCH STRATEGY
PROJECT TEAM:
To meet the needs of this important initiative, Decision Toolbox will deploy a robust team that includes:
• Professional Recruiters and Sourcers, each with 5‐20+ years of recruiting and sourcing
experience, including recruiters with diversity and AIRS certification
• An experienced team of professional writers and media specialists, specializing in planning and
executing recruitment marketing campaigns for clients
• A Quality Assurance team
• Industry specialists and Subject‐Matter experts, as needed
• Dedicated Project Management
PROJECT SCOPE:
We recognize that Arbonne will need to fill these positions as quickly, efficiently and accurately as
possible. Accordingly, we have come up with a project rollout plan that achieves an optimal balance of
speed and quality assurance. Note that our process can be adapted further, based on Arbonne’s specific
needs.
ASSUMPTIONS, FACTS AND BENCHMARKS
Based on DT experience and information provided by Arbonne
• Decision Toolbox will target 10‐15 hires per week until all of the CSR positions are filled,
beginning immediately.
• Addison, Texas has a large CSR candidate pool from which to pull. Accordingly, previous CSR
experience should be a reasonable requirement.
• Our track record indicates that we should be able to achieve on average an offer for every 2 pre‐
qualified candidates presented for these types of positions, including drop off due to
background checks and the results of the Call Center test.
• Candidates will be sourced primarily online and through referrals. Print advertising is not
included in this proposal. However, DT can execute print advertising in selected markets, if
needed, at an additional cost to Arbonne.
• Arbonne wants to begin holding training classes (with 15 CSR’s per class) by the third week in
August, 2008 and continue to hold training classes until all CSR positions are filled.
• This level of candidate is unlikely to wait more than a week to start a new job, so interviews and
hires need to occur very close to the desired start date
• Arbonne can conduct an interview within 1‐2 days of the candidate’s presentation by DT.
• ADP, Arbonne’s service provider for background checks can deliver results that are prompt so
that Arbonne can make an offer within 1 week of a candidate’s initial interview.
• 5% fallout due to background checks (assuming candidates come from CSR environments)
• 20% fallout due to results of call center tests
www.dtoolbox.com 2Arbonne / Decision Toolbox | Proposed Recruitment Partnership, Call Center Representatives v0 7/21/08
• 90% of offers will be accepted.
• 90% of individuals accepting offers will report for work.
Benchmarks, working backwards from the above, excluding fall offs, based on an Arbonne 5 day work
week:
% who pass background check .95
% who pass Call Center Testing .80
% of offers accepted .9
% who show up for work .9
approximate recruiting work weeks in project 10
hires desired (albeit only 90 are included in this
contract) 127
offers required 205
offers per week 20.5
offers per day 4
interviews per offer, excluding fall offs 1.5
interviews required 307
interviews per week 31
interviews per day 6
PROPOSED TIMELINE
With our advanced technology platform as the backbone, our seasoned team applies effective
marketing techniques, skilled use of the internet, referral cultivation, and prompt, thorough follow up
action to get your positions filled quickly, accurately and inexpensively. The process includes:
Day 1 (done): Establish Specs and Strategy: DT guides the designated Arbonne Hiring and Human
Resources Manager through the "specs" call, in which we:
• brainstorm on to whom the position will be attractive, and why
• agree upon the true requirements
• conceive the sourcing plan
• clarify expectations, benchmarks and the process.
Days 2‐3: Developing the Marketing and Screening tools. From the specs call, DT prepares the sourcing
plan and a suite of tools (Jobinfo Writeup, Resume Supplement and Phone Screen) to market the
position and screen candidate prospects. Even though these are part‐time, “low level” positions, these
tools are essential to an efficient and successful process.
Days 2‐10: Configuring Recruiting Machine. DT will incorporate the customizations necessary to
achieve the final workflow agreed upon (see exhibit A). Once the tools are approved, DT will load them
into Recruiting Machine, along with all of the Arbonne designated contacts.
Days 5‐35: Sourcing/Candidate Development. Using our professionally written ad copy, DT posts the
position on Monster, CareerBuilder, Craigslist, and other venues at DT’s discretion. Additional job boards
and print advertising may be specifically requested by Arbonne and are invoiced separately. DT also
develops a referral pipeline for the position.
www.dtoolbox.com 3Arbonne / Decision Toolbox | Proposed Recruitment Partnership, Call Center Representatives v0 7/21/08
All candidate prospects from all sources are captured in Recruiting Machine, DT’s user‐friendly
recruitment portal, and are automatically thanked for their interest and informed of what to expect.
Voluntary EEO data is captured and tracked for OFCCP compliance, if desired.
Days 5‐7: Training. DT will train designated Arbonne stakeholders in the use of Recruiting Machine.
The interface for this type of project is so simple, training typically takes no more than 15‐20 minutes.
Days 5‐50: Screening & presentation. All prospects are automatically ranked by Recruiting Machine in
order of qualification, so your designated DT Recruitment Partner can get to the strongest prospects
first. Those who are most promising are thoroughly phone‐screened, and only the most viable prospects
are forwarded to the appropriate Arbonne Hiring Manager(s).
Days 7‐50: Interviewing and Selection: Arbonne conducts phone, video and/or in person interviews;
initiates background checks and Call Center test; and extends offers.
OPTION: DT can initiate background checks (through an interface with ADP) prior to presenting
candidates to Arbonne.
OPTION: Recruiting Machine can generate offer letters on behalf of Arbonne.
Day 50: Completion: When the project is completed, DT notifies all applicant prospects, to close the
loop courteously.
Days 4‐50: Tracking: DT logs all actions and feedback for your reference online, and provides you with
24/7 access to Recruiting Machine, where you can monitor real‐time project status and candidate data.
DT's COMMITMENTS
• DT will work with the same level of urgency, tenacity and care that you would want from your
internal staff
• Your project will be handled by seasoned professional recruiters who will keep you well
informed at all times and work with you proactively to overcome any obstacles that may arise
• DT shall comply with all applicable laws, rules and regulations in connection with the
performance of its services under this Agreement, including all laws, rules and regulations
regarding the use, disclosure and safeguarding of personal information of applicants; consumer
credit reporting, reference and background checks; and drug screening.
• All written and oral communications on Arbonne’s behalf will serve as positive PR for your
company.
PRICING & TERMS, CALL CENTER REPRESENTATIVES
(Pricing is based on assumptions previously listed in this proposal. If these assumptions are significantly
incorrect, to the extent that successful completion is not viable, DT and Arbonne, on a good faith basis,
will mutually decide if pricing needs to be adjusted).
www.dtoolbox.com 4Arbonne / Decision Toolbox | Proposed Recruitment Partnership, Call Center Representatives v0 7/21/08
1) Service Charge, Per CSR Opening .................................................................................................$2,000
Terms: DT will invoice Arbonne according to the following schedule:
The Service Charge for the first 15 CSR openings will be invoiced by DT upon execution of this
agreement, payable prior to commencement of work by DT ($2,500 X 15) ..............................$37,500
Once the first 10 CSR hires have been made, DT will invoice for the next 15 openings in advance,
payable net 30 ($2,500 X 15) ......................................................................................................$37,500
Moving forward, as each 10 CSR hires are made, DT will invoice for the next 15 openings in advance,
payable net 30, until Decision Toolbox has invoiced for a total of at least 90 openings.
Fall outs within the first 30 days will be replaced at no additional charge. After 30 days, Fall out
replacements will be considered new openings.
2) Contingency Bonus, per CSR sourced by DT and hired by Arbonne................................................$500
Terms: On the first of each calendar month, DT will invoice Arbonne $500 for each individual who
was sourced by DT, presented by DT, hired by Arbonne, and completed the training class in the prior
calendar month.
3) Supplemental Hires, Other Positions: If an individual submitted by DT is hired for a position type
that is not covered under this or a separate service agreement, a Supplemental Hire fee of $4,400
will be invoiced upon hire, payable on the 30th day of employment.
WHAT IS REQUIRED FROM Arbonne
• Open communication in a spirit of partnership
• Fast, thorough and candid feedback
• A realistic relationship between the position’s opportunity, desirability, requirements, and
compensation
ACCEPTED AND AGREED
For Arbonne For Decision Toolbox
Name Title Name Title
Signature Date Signature Date
Fax to: 562‐684‐4170
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