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CONTENTS 06 16 PRESIDENT'S QUALITY OF LIFE FOREWORD STUDY ON SENIORS by Mr Hsieh Fu Hua, NCSS President 35 THE ELDERCARE 07 SERVICE LANDSCAPE FOREWORD by Dr Gerard Ee, 36 Chairman of the NCSS WHAT CAN YOU DO? Advocacy and Research Panel 37 ACKNOWLEDGEMENTS 08 MESSAGE 38 Copyright © 2017 by National Council of Social Service from Dr Kanwaljit Soin, References ISBN: [978-981-11-4230-7] Founding President, Annexes Women’s Initiative for All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any 39 A : Glossary of Quality Ageing Successfully means, electronic or mechanical, including photocopying, recording, or by any information storage of Life Domains and Facets system and retrieval system, without the written permission of the copyright owners. 09 AN OVERVIEW 40 B : Glossary of Designed and Printed in Singapore by OF ELDERCARE Eldercare Services Oxygen Studio Designs Pte Ltd AND AGEING www.oxygensd.com 12 Please address all queries regarding this publication to: INTRODUCTION Advocacy and Research Team National Council of Social Service 170 Ghim Moh Road, #01-02 Singapore 279621 Tel: 6210 2500 Fax: 6468 1012 research@ncss.gov.sg
Before I became President of NCSS, I used Regardless of ability, condition or age, our lives to volunteer for a charity, handing out food are made up of many diverse facets, aspects and provisions to vulnerable families. Many recipients experiences intricately woven together. Even as were kind and invited me into their homes. What individuals, we are shaped by the ecosystem we struck me during these visits was the sight of live in, be it the people close to us, community or stacks of unconsumed and even expired food. wider society. Hence, focusing on a few aspects They explained to me that when social service rather than the whole – the individual rather than organisations offered help, it was usually food. his or her interactions with the entire ecosystem – prevents us from seeing meaningful linkages While well-intentioned, gifts of food address that contribute to who a person is. hunger as opposed to what keeps people hungry. That food goes uneaten and families remain With this in mind, NCSS carried out a series of vulnerable tells us that hunger is but one need studies to examine the quality of life of various among many. It also reminds us that people’s real vulnerable populations and seniors through needs can be very different from what we believe a person-centred and holistic approach. To them to be. understand their aspirations, needs and well-being from their perspective, we adopted the World In addressing these issues, NCSS advocates Health Organisation’s framework on Quality of Life, a quality of life approach to understanding conducting surveys, interviews and discussions. needs. Areas such as psychological well-being, independence and having social support are vital This is one in a series of publications that presents to living well. This entails encouraging people the results of those findings to practitioners, social to express what they need, and to be active service professionals, volunteers and service users participants in addressing their own needs. for their application. Each contains rich information that can be used to guide social service providers, PRESIDENT'S FOREWORD The Quality of Life Study has shed valuable funders and other stakeholders in the social insights on how all individuals can hold onto service ecosystem, to dive into understanding their aspirations, use their abilities and be active in FOREWORD and developing solutions so as to empower service society. In supporting seniors to age in place, more Dr Gerard Ee users towards achieving their fullest potential. can be done to improve their participation in sports Chairman of the NCSS Advocacy and Mr Hsieh Fu Hua and recreation. For seniors who are willing and Research Panel Among numerous other applications, the insights NCSS President able, we can encourage age-friendly workplaces, gleaned from these findings have also contributed and create employment and volunteering towards national initiatives such as the Enabling opportunities tapping their strengths. Masterplan 3, the nation’s disability blueprint, "Regardless of ability, as well as the Social Service Sector Strategic "That food goes uneaten and Ultimately, it is my hope that every contributor to condition or age, our lives Thrusts, a five-year strategic roadmap for the families remain vulnerable tells this sector can join NCSS in taking a person-first are made up of many diverse sector developed in partnership with the public, perspective, seeing individuals beyond recipients private and people sectors. us that hunger is but one need of help alone and empowering all to live with facets, aspects and experiences among many." dignity in a caring and inclusive society. intricately woven together." I am extremely grateful to our advisors. They are experts in the field of statistics, clinical psychology, social work, disability, mental health, seniors and research. I am also thankful to each and every respondent who participated in the study, along with the many who helped ensure that their opinions were heard. 6 7
AN OVERVIEW OF ELDERCARE AND AGEING Ageing, once the privilege of a few, is now the destiny of many. By 2030, Singapore is expected to become a super-aged society, with more than 20% of its population over the age of 65. With the AN OVERVIEW OF ELDERCARE AND AGEING retirement age creeping up and the increase in ageing consumers, the silver age has already arrived in more ways than one. Demographics and Key Trends1 It is therefore timely to re-examine our attitudes towards ageing. For example, we should do away The population is ageing rapidly. with the assumption that being old is not to be young or vice versa, as the distinction between what is ‘old’ – slow, unproductive, uninteresting – and ‘young’ – fast, efficient, innovative – is a false one that underlies what we know as ageism. Chronological age does not equate to function or cognition, and it is no proxy for capability. Many older persons are just as active as their younger counterparts, notwithstanding that the functional limitations of ageing can be mitigated with changes in one’s behaviour and environment, or through medical technologies. 1970 2015 2030 Instead of allowing these and other misconceptions 1 in 31 1 in 8 1 in 4 of ageing to persist, we should work towards a strengths-based approach, one that recognises, affirms and prioritises the positive aspects of Singaporeans are 65 or older MESSAGE growing old. This means appreciating that ageing is a multi-faceted phenomenon and that seniors are diverse – like all seniors in some aspects, like Dr Kanwaljit Soin some seniors in a few aspects and yet, like no other. People are living longer, and staying healthy for longer. Founding President, Women’s Initiative for Ageing Successfully The Quality of Life Study represents a step forward in this direction. Gathering the views of seniors themselves, it provides a holistic profile of their needs, venturing into areas not often discussed Average Average "Chronological age does such as how ageing affects females more than Life Expectancy Healthy Years not equate to function or males, or how seniors lack intimate bonds, whether with family or friends. These and other needs, need cognition, and it is no proxy to be told. 2004 2010 2004 2010 for capability." 79.6 yrs 81.7 yrs 72.1 yrs 75.5 yrs With more knowledge and understanding, Singapore will hopefully become a more gracious country for one to spend one’s later years in a secure and sustainable society that is amenable to older workers, recognises them for their contributions and values them for their experience. If one thinks about it, we would also be destigmatising our older selves, paving the way for a life that is as young and 1 Sources: Department of Statistics, Institute of Mental Health, Ministry of Health (Disease Control Division). exciting, as it is old and wise. 8 9
AN OVERVIEW OF ELDERCARE AND AGEING AN OVERVIEW OF ELDERCARE AND AGEING There will be Dementia Frailty 900,000 affects seniors by 2030, about double the current number of 440,000. 1 in 10 1 in 2 Feeling at least three out of five symptoms (weakness, slowness, of those who are of those exhaustion, low physical activity As time goes on, Resident Old-Age Support Ratio 60 and above 85 and above (Number of working Singaporeans per senior) or unintentional weight loss), is at there will be fewer The number of persons with dementia is expected nearly 6% among those aged 60 16 Singaporeans to more than double to 103,000 by 2030. years and older.2 13.5 of working age 14 to support our 11.3 elderly. 12 10.5 9.0 Sensory Impairment 10 7.4 8 6.0 5.7 5.4 6 4 2 Visual impairment Hearing 0 1970 1980 1990 2000 2010 2014 2015 2016 affects nearly impairment affects Social Isolation 1 in 5 who are 60 23% of those is expected to increase among seniors, and above3 60-69 years old4 from 35,000 to 83,000 by 2030.5 2V aingankar et al. (2016). Prevalence of Frailty and its Association with Sociodemographic and Clinical Characteristics, and Resource Utilization in a Population of Singaporean Older Adults. 3 Ho, T., Law, N. M., Goh, L. G., & Yoong, T. (1997). Eye Diseases in the Elderly in Singapore. 4 Definition taken in accordance with the National Health Survey 2010 – at least 3 frequencies out of 4 affected (500 Hz, 1000 Hz, 2000 Hz and 4000 Hz) at 40 dB in at least 1 ear. 5 Tan, T. (2014, 2 Mar). More Singaporeans Living Alone; Trend Seen Rising. 10 11
Introduction Singapore’s ageing population has led to more conversations about what it means to age successfully. While living longer often brings to mind challenges to physical health, it is important to realise that seniors have other needs that are also associated with the ageing process, in areas such as social belonging, intimate bonds with family and friends as well as a sense of autonomous living. To this end, the (NCSS) supports a person-centred and ecosystem approach towards helping individuals achieve quality of life. This is also the value which underlies the Social Service Sector Strategic Thrusts (2017-2021), a 5-year roadmap for the social service sector.6 Person-Centred A person-centred approach operates on the belief that an individual has the capacity to understand, articulate and work through problems as well as making decisions on how to overcome them.7 Ecosystem Addressing individuals holistically also means seeing them as connected to different contexts that mutually influence each other, and which impacts every aspect of an individual’s life — an ecosystem8 comprising caregivers and family, community and wider society. In practice, this means that understanding the needs of seniors necessitates taking into account their interactions with the ecosystem, to work towards a more holistic understanding and solution creation. Quality of Life Taking a multi-faceted approach to individual well-being, a key goal is to ensure that individuals’ quality of life is optimised in the form of a core set of diverse, essential needs to be met. These needs are evaluated from the individuals’ own point of view, which gives credence to people's own awareness of what they need. This is important because researchers agree that the assessment of quality of life is subjective9, and that individuals perceive needs and give importance to them in different ways. 6 T he Social Service Sector Strategic Thrusts document may be found on NCSS’ website at http:// www.ncss.gov.sg/4ST. 7 The term “person-centred” was first introduced by the psychologist Carl Rogers in the 1940s. Further information about the person-centred approach can be found at http://adpca.org/ content/history-0. 8 Bronfenbrenner, U. (1986). Ecology of the Family as a Context for Human Development: Research Perspectives. 9 Blatt, B. (1987). The Conquest of Mental Retardation; Taylor, S. & Racino, A. (1991). Community Living: Lessons For Today. 12 13
Domains facets The (WHO) defines Quality of Life Physical as such10: 1 Pain and Discomfort 2 Energy and Fatigue 3 Sleep and Rest Level of An individual’s Independence 1 Mobility 2 ACTIVITIES OF 3 DEPENDENCE ON MEDICAL 4 WORK CAPACITY DAILY LIVING TREATMENT / MEDICATION perception of their position in life in the Social context of the culture Relationships 1 PERSONAL RELATIONSHIPS 2 SOCIAL SUPPORT 3 SEXUAL ACTIVITY and value systems in which they live and Environment in relation to their 1 SAFETY AND SECURITY 2 HOME ENVIRONMENT 3 FINANCIAL ADEQUACY 4 HEALTH AND SOCIAL CARE goals, expectations, 5 OPPORTUNITIES 6 RECREATION 7 PHYSICAL 8 TRANSPORT standards and TO ACQUIRE NEW AND LEISURE ENVIRONMENT INFORMATION AND SKILLS concerns. Psychological It conceptualises Quality of Life 1 POSITIVE FEELINGS 2 THINKING, LEARNING, 3 SELF-ESTEEM 4 BODY 5 NEGATIVE in six constituent domains, sub- MEMORY AND IMAGE AND FEELINGS divided into 24 facets. More details CONCENTRATION APPEARANCE on the domains and facets may be found in Annex A. Personal Beliefs 1 PERSONAL BELIEFS, SPIRITUALITY/ RELIGION With this in mind, NCSS conducted the Quality The results from this inaugural study also serve as of Life Study on Seniors, a nationwide survey a baseline for future comparison, allowing changes which sought to identify what areas they felt in quality of life to be tracked over time. This will contributed most to their well-being and could strengthen the social service sector’s ability to be improved upon. assess the impact of our schemes, initiatives, services and programmes, and identify trends for These findings support existing knowledge and future needs and gaps. feedback, and help NCSS represent the views of seniors. NCSS will also reference them for deeper solutioning, research, service planning efforts, public education and policy recommendations. 10 W orld Health Organization. (1993). Study Protocol for the World Health Organization Project to Develop a Quality of Life Assessment Instrument (WHOQOL). 14 15
STUDIES STUDIES QUALITY OF LIFE STUDY ON SENIORS Research Objectives Respondent Breakdown by Gender CHRONIC DISEASE Chronic disease such as heart disease, diabetes, stroke, • To understand the needs of pre-seniors (50-64 Male Female and asthma affects nearly 6 in 10 aged 50 and above. years old)11 and seniors (65 years and above), 47% 53% across six domains of quality of life12: Physical Respondents Who Have Used or Are Currently Accessing Services^ l Ind Le pend Counselling and Case Management Beli ona 313 vel ence e efs Pers 6 of Employment-Related Services domains 190 of quality (e.g. skills upgrading, job support) Psych of life ships ion l lat Socia Support Groups 181 olo al gic Re Environment Financial Assistance 174 (e.g. public assistance, grants, ComCare) • To obtain a quantitative baseline for the quality of life of pre-seniors and seniors Helplines 72 • To surface priority areas for action RESPONDENT BREAKDOWN BY HOUSING TYPE 1-2 Room 3 Room 4 Room 5 Room/ Befriending Services 37 7.1% 25.2% 31.7% Executive/ Method Others This study was carried out in two stages, comprising Assistive Devices 24 28.8% a survey as well as post-survey focus group Private Community Home 18 discussions. Apartment/ Condominium Quantitative Survey Senior Activity Centre 14 7.1% Survey participants aged 50 and above were obtained through random sampling from the Social Day Care Centre/ Senior Care Centre 13 Department of Statistic’s database of households with at least 1 person aged 50 and above. The survey was administered face-to-face, and respondents Hospice Home/Day Care 10 had to complete it by themselves as far as possible (with clarifications where necessary). The final Active Ageing Programmes 7 sample comprised 1000 responses.13 Other Senior-Specific Services 5 COMPARISON TO THE GENERAL POPULATION Respondent Breakdown by Education As a basis for comparison, NCSS also obtained a None Primary Secondary Institute of Home Care 4 representative sample (n = 942) of the general 7% School School Technical population through the Department of Statistics14 0 50 100 150 200 250 300 350 33.7% 33.2% Education ^ espondents were allowed to indicate their R as well. 1.9% attendance of more than one service Number of Respondents Polytechnic Junior University Others 11 T his group was surveyed for the purposes of understanding needs upstream, towards ideating preventive modes of intervention. 6.9% College/Pre- Degree 0.7% 12 More details on the domains, and facets under each domain, in Annex A. 13 Comprises only those living in the community, without dementia. Number of people approached: 1410, Response Rate = 71%. University Holders 14 Responses from the general population sample who indicated that they had mental health conditions or disabilities were removed so that the general 5.2% 11.4% population sample could be used as a control group for comparison with the other target groups. 2,000 households surveyed. Response rate: 50%. 16 17
STUDIES STUDIES In this survey, three World Health Organisation Quality of Life (WHOQOL) instruments were used. Further Key Findings questions were asked on their satisfaction of services accessed, the types of services they require as well as Our analyses showed meaningful differences in quality of life between pre-seniors and seniors. As one the Quality of Life domain(s) in which they desired the most improvement. All questions were translated key theme of this study was the effect of ageing on quality of life, the original sample (n = 1000, aged 50 into Chinese, Malay or Tamil where necessary. and above) is henceforth split and referred to in two groups in this section: Quality of Life WHOQOL-BREF15 • Pre-Seniors, aged 50-64 (n = 666) This is a 26-item scale that asks respondents to rate their perceived • Seniors, aged 65 and above (n= 334)16 WHOQOL-BREF state of well-being in the last two weeks. Questions are answered on a five-point scale, and comprise: Towards applying the findings in a more direct manner, idea and innovations (in Singapore or from overseas) are presented that adopt a person-centred and ecosystem approach in improving the lives of seniors. • 24 questions that corresponded with the 24 facets of Quality of Life Specific to Seniors • Two questions regarding their perception of life and health overall This section is not meant to be prescriptive, but to highlight both existing and innovative models to inspire more solutions that are ground-up and suited to the community’s needs. In addition to the sample of seniors, the WHOQOL-BREF was administered to the general population sample as well. Finding #1 Items on WHOQOL-OLD Activities of WHOQOL-OLD The highest scoring quality of life domains for Pre-Seniors was level of independence. Seniors scored Daily Living This is a 24-item, add-on module of WHOQOL-BREF that measures highest in the physical domain. six areas important to seniors — Autonomy, Death and Dying, Intimacy, Past, Present & Future Activities, Sensory Abilities, and However, both groups experienced a lower quality of life than the general population. Social Participation. Questions are answered on a five-point scale, Other Areas which include: At the domain level^, the scores for personal beliefs were the lowest. General Population (18-49) Surveyed by NCSS Pre-Seniors (50-64) Domain Areas Covered 100 Quality of Life Score by Domain Seniors (≥ 65) Autonomy Being able to live autonomously and to make own decisions 90 69.0 75.9 1. Demographics 70.2 70.3 71.8** 65.7** 69.8 Death and Dying Concerns, worries, and fears about death 80 67.5 69.0 2. D esired Areas of 68.2 * 67.0** 67.6 67.1** and dying 66.6* 66.3** 65.3 65.4** 62.5 ** Improvements ** 65.3** 65.0** Intimacy Being able to have personal and intimate 70 60.9** 3. P erception of Health relationships Quality of Life Score Status and Health 60 Past, Present and Satisfaction about achievements in life and Conditions Future Activities at things to look forward to 4. Service-Related 50 Sensory Abilities Assesses sensory functioning and the Questions impact of loss of sensory abilities on quality 40 of life Social Participation Participation in activities of daily living, 30 especially in the community 20 Focus Group Discussions 10 To derive deeper insights into the survey findings, focus group discussions were carried out with practitioners and leaders of organisations working to serve seniors. 0 Physical Level of Social Environment Psychological Personal Overall QOL The discussions included open conversations on participants’ understanding and views on the needs of Independence Relationships Beliefs and challenges faced by seniors, as well as strategies in moving forward. * p
STUDIES STUDIES At the facet level^, Pre-Seniors and Seniors scored lowest in areas such as recreation and leisure, financial Idea: Adopt a adequacy as well as positive feelings. holistic approach to understanding Ageing gracefully is not just a matter of The highest scores were in physical environment, mobility and negative feelings17. Pre-Seniors’ and biophysical health, but should also Seniors’ needs. be about bolstering psychological, For more information on the Quality of Life domains/facets, please refer to Annex A. ^ emotional and community support and resources. In particular, expanding and Quality of Life Score by Facet diversifying community partnerships is (Pre-Seniors and Seniors Combined) becoming increasingly important so as to Physical Environment 73.6 enable residents to age in place. A holistic Mobility 73.4 Top 5 approach to needs should also take a person- Negative Feelings 72.6 centred viewpoint, prioritising not only facets Personal Relationships 72.4 Self-Esteem 72.1 self-reported needs but also Pre-Seniors’ Pain and Discomfort 72.0 and Seniors’ own potential in meeting them. Transport 71.3 Activities of Daily Living 70.4 Health and Social Care 70.1 WHOQOL-BREF Facets Safety and Security 68.7 Dependence on Medication or Treatments 67.6 The Tsao Foundation is distinctive for its The Pioneer Generation Office (PGO) was Work Capacity Body Image and Appearance Sexual Activity Home Environment 67.1 66.5 65.8 65.5 1 person-centred, integrated bio-psycho-social approach to promoting health and wellbeing 2 set up by the government in 2014 to reach out to Pioneers and explain to them the Energy and Fatigue 65.1 over the life-course, which it delivers through benefits of the Pioneer Generation Package Social Support 64.9 team-managed, interdisciplinary community (PGP). To do so, PGO kickstarted the Pioneer Sleep and Rest 64.2 care initiatives. Generation Ambassadors Programme, which Opportunities to Acquire Information and Skills 63.0 mobilised volunteers, also known as Pioneer Thinking, Learning, Memory and Concentration 62.0 Personal Beliefs 62.0 Its Hua Mei Centre for Successful Ageing Generation (PG) Ambassadors, to thank, assure Positive Feelings 59.5 Bottom 5 serves as a one-stop centre of pioneering and honour Singapore’s Pioneers through face- facets Financial Adequacy 57.0 healthcare services for community-dwelling to-face, personalised outreach. Recreation and Leisure 54.0 adults, from the age of 40 to the end of life. The 0 20 30 40 50 60 70 80 Foundation also spearheads the Community for Since July 2016, this outreach has been extended Quality of Life Score Successful Ageing (ComSA), a transformative, to all citizens aged 65 and above. During the ground-up, community-wide approach to visits, PG Ambassadors explain complex policies PRE-SENIORS SENIORS enable health, lifelong learning and continuous to seniors, connect them to activities and services (50 to 64 years old) (65 and above) participation in civic society. It is currently being in the community and where needed, help developed in Whampoa with a multi-sectoral them apply for assistance. To date, 7 out of 10 network of partners. Singaporean seniors above 65 years old have Top 3 Facets (Best to Least Best) Top 3 Facets (Best to Least Best) been engaged at least once by PG Ambassadors. • Mobility • Physical Environment The Foundation is also developing a signature • Physical Environment • Transport series of practitioner-to-practitioner training Apart from this, the wider programme also • Self-Esteem • Negative Feelings courses to build capacity in community-based provides volunteering opportunities for aged care, breaking new ground in professional seniors, with the objective of foster a caring and Bottom 3 Facets (Worst to Least Worst) Bottom 3 Facets (Worst to Least Worst) training in gerontological nursing as well as compassionate society. PGO continues to serve • O pportunities for Recreation • O pportunities for Recreation gerontological counselling. as a community based organisation, overseeing and Leisure and Leisure senior engagement and partnering government • Positive Feelings • T hinking, Learning, Memory For more information, visit agencies and community stakeholders to help • Personal Beliefs and Concentration http://tsaofoundation.org. seniors age gracefully. For more information, • Positive Feelings interested parties may contact PGO at info@pgo.gov.sg. 17 A high score indicates that individuals do not experience a high level of negative feelings. 20 21
STUDIES STUDIES Finding #2 Finding #3 Quality of Life was even lower for both groups, if either had complex needs (i.e. having a disability There were no significant differences in quality of life between males and females. or a mental health issue). Within each group, however, both reported lower quality of life with increasing age. Quality of Life Score by Presence of Complex Needs 100 In particular, for females, Senior females experienced significantly lower quality of life in their level of ** ** 90 independence as well as physical and psychological well-being, compared to Pre-Senior females. 80 67.8 66.8 Quality of Life Score by Gender 60.5 59.5 70 100 * Quality of Life Score 60 90 50 66.3 65.0 67.8 65.0 80 40 70 Complex Needs Quality of Life Score 30 60 No Complex Needs 20 50 **p < 0.01 10 40 0 30 Pre-Seniors Seniors Idea: Strengthen 20 and improve access Pre-Seniors 10 to mental health and disability Seniors 0 support systems. Staying physically fit and psychologically well are important for people *p < 0.05 Male Female to age well and guard against disability and mental health issues. Hence, upstream interventions and access to mental health and disability support are crucial. A non-profit organisation dedicated to Idea: Support females in the ageing process, particularly in maintaining their sense promoting successful ageing among women, Improving and increasing outreach are imperative as well, particularly to seniors the Society for Women’s Initiative for Ageing of independence as well as physical and who may not be aware of programmes nor know how to access them such as Successfully (WINGS) runs the flagship CoreAct psychological well-being. those living alone, are not ambulant, or who are single, divorced or widowed. programmes, a series of three subsidised and interactive ageing preparation courses designed to help ageing women in the areas of financial education and decision-making Changi General Hospital’s Community Psychogeriatric Programme aims to improve the mental (MoneyAct), preventive health and holistic health of seniors aged 65 and above in the Eastern region of Singapore. It engages in partnerships well-being (HealthAct) as well as happiness with eldercare agencies and General Practitioners. A multi-disciplinary team including medical social and self-esteem (HappinessAct). workers, nurses, physiotherapists and geriatric psychiatrists, conducts: More information can be found on WINGS’ • Training, consultation and support for eldercare agencies and family practitioners website at www.wings.sg/what-we-do • On-site mental health assessments, psychosocial interventions and functional rehabilitation Similar initiatives include the National University Hospital’s G-RACE Community Partnership (Western region) as well as the Institute of Mental Health’s APCATS service (Central region). 22 23
STUDIES STUDIES Finding #4 Finding #5 Pre-Seniors and Seniors wanted to see improvements in their physical and psychological well-being as Seniors scored lower than Pre-Seniors in intimacy (feeling and having opportunities for love and well as their level of independence. companionship) and coming to terms with sensory decline in their lives. 75 Level of Pre-Seniors Seniors Independence Pre-Seniors scored lower than Seniors in the domain of death and dying. 71.6 Social WHOQOL-OLD Score by Area Social 100 Relationships * Relationships 68.2 Physical * Quality of Life Score 70 Psychological 90 67.0 67.6 77.4 67.0 * 74.0 80 70.5 67.6 Personal 64.3 64.0 62.6 62.2 70 63.1 61.9 62.5 WHOQOL-OLD Score 59.9 65 Beliefs 66.0 66.0 62.5 60 65.4 65.0 Psychological 65.0 Physical Environment Environment Level of 50 61.0 Independence 60 Personal Beliefs Pre-Seniors 40 30 Seniors Smallest desired improvement Greatest desired improvement 20 *p < 0.05 10 Idea: Encourage 0 Autonomy Death & Intimacy* Past Present Sensory Social independence and Dying & Future Abilities* Participation self-reliance. Focus groups discussions revealed that the stereotypical view that society WHOQOL-OLD Areas Idea: Improve has of a senior is someone who is retired and wants to relax and enjoy Seniors’ feelings life. However, this image fails to incorporate various anxieties of ageing, be it of love and retirement or potential loss of income, deteriorations in health, and fears over companionship loss of one’s independence. as well as their ability to cope While attempts to improve marital and family bonds might work, with sensory loss. community activities can also be helpful, especially those that celebrate The Marine Parade Town Council’s Town Audits involves identifying physical defects and hazards seniors’ bonds and relationships with loved ones. in the neighbourhood that might be unsafe for older residents. Each Town Audit team comprises at least 2 seniors and 3 volunteers, who walk along routes to popular spots often visited by seniors such as the market, supermarket and bus stops. Teams document and identify potential physical hazards along the way, which are subsequently surfaced to relevant agencies such as the Town Council, the In conjunction with the International Day of Older Persons, NCSS brought community, corporate Land Transport Authority and the Housing Development Board. and social service organisations together in the Seniors Give Thanks! Campaign, in which seniors were encouraged to thank and strengthen relationships with their loved ones through simple acts The audits have led to more senior-friendly features in the neighbourhood such as more benches, of gratitude, such as a handwritten note or meaningful gesture. countdown timers for the “green man” at traffic crossings, bus service information posters in larger fonts, levelled ground surfaces as well as slip-resistant drain covers. More information may be found at: www.ncss.gov.sg/idop. 24 25
STUDIES STUDIES Finding #6 Pre-Seniors were more likely to have a lower Seniors were more likely to have a lower quality quality of life^ if they: of life^ if they: Had not engaged in regular sports or physical recreational Had a chronic activities (3x) disease+ (3x) In helping seniors cope with sensory decline, services targeting sensory decline should be made more accessible, and prioritise early detection and intervention so as to anticipate or mediate Had a chronic Did not earn a seniors’ ability to cope. disease+ (2x) personal income or allowance (2.7x) Reaching out to educate seniors is also important, as well as to bring them to awareness of the impact of sensory decline on daily life such as greater risk for falls, greater caregiver burden and increased use of savings. This is also as many communicate indifference (e.g. regarding sensory decline as normal in ageing^), denial or fear when informed about their sensory loss. It is further important to be sensitive to their psychosocial needs beyond providing information Were staying in a Were staying in a alone, as they might face anxieties over increased costs or feelings of resignation. In this manner, 1-3 room flat (1.5x) 1-3 room flat (2x) providing peer support from ex-patients may allay the concerns of potential service users. + most common forms were diabetes, high blood pressure and high blood cholesterol ^ recent study conducted by Singapore National Eye Centre (SNEC) showed that 9 in 10 elderly Singaporeans assumed that there was A ^ inary logistic regression was conducted (median QOL cutoff). Controlled for age and gender. Lower quality of life refers to scores in B no need to have regular eye checks if they could see well. the bottom 50th percentile. Finding #7 Change Pre-Seniors’ Seeking to break the taboo on death and dying and encourage reflection on end-of-life matters, the Lien Foundation and Ang Chin Moh Foundation Regardless of whether respondents were Pre-Seniors Seniors without chronic disease reported attitudes towards commissioned Drama Box and ArtsWok Collaborative to start Both or Seniors, those with a chronic disease+ experienced a higher quality of life than Pre-Seniors death and dying. Sides, Now, an arts-based civic engagement initiatives that provides a significantly lower quality of life. without chronic disease. a platform for individuals to reflect on end-of-life matters. It comprises + ost common forms were diabetes, high blood pressure and m 72 Estimated Marginal Mean of QoL (composite) diverse segments such as art installations, speaker sessions, forum high blood cholesterol theatre performances, community conversations as well as puppetry performances that aid in facilitating end-of-life conversations and which 70 have since travelled to more than 50 eldercare centres around Singapore. 68 More information may be found at: www.bothsidesnow.sg. 66 64 Pre-Seniors Seniors 62 No Yes Had Chronic Disease 26 27
STUDIES STUDIES Finding #8 The Check Car, Check Body scheme Improving access to chronic disease developed by the Health Promotion Board Frequency of Sports Participation Nearly half of Pre-Seniors and Seniors screening and chronic disease awareness in partnership with Comfort Delgro offers did not participate in sports and physical 50 44.9 among community-dwelling seniors would health screening to taxi drivers while they wait recreation. be useful in identifying symptoms early for their taxis to be serviced. It also includes so that they may be more effectively subsequent health counselling and coaching The following groups were less likely to participate: 40 • Females managed. In this regard, having more programmes customised to each individual’s • With Chronic Disease proactive forms of outreach would help health conditions. • Living in 1-3 room flat as well. % of respondents 30 19.1 20 15.8 Finding #9 10.8 9.4 Compared to younger workers, Pre-Senior workers reported a lower quality of life across the personal 10 beliefs, level of independence, environment and psychological well-being domains. Quality of Life Score by Domain 100 * 0 * * * 90 75.7 More than 3 2-3 times 1-2 times Once a Not at all 73.6 Idea: Promote 68.3 68.8 68.6 69.7 69.8 times a week a week a week week 80 68.2 67.4 67.2 access to sports 65.7 63.0 and recreational 70 activities as Quality of Life Score well as other 60 Shifting the focus to preventive measures is imperative to help seniors preventive age healthily. In this manner, expanding pre-seniors’ and seniors’ 50 measures. involvement in sports and recreational activities can be helpful, especially through initiatives which involve the modification of common spaces 40 and infrastructure. Such encourages both young and old to be more 30 accustomed to and accepting of senior-friendly features in society. 20 10 Cashing into the silver dollar, the Japanese company AEON Retail has steadily embraced senior- 0 friendly infrastructure and services. In AEON Kansai, the mall opens at 7am – earlier than most Physical Level of Social Environment Psychological Personal malls – as seniors tend to be up earlier. Apart from fashion targeted at seniors, patrons can also visit Independence Relationships Beliefs large sections dedicated to walking, hiking and travelling which Japanese elderly enjoy. The mall Pre-Senior Workers (50-64) Younger Workers (18-49) *p < 0.05 also features a 180m carpeted walking course which makes it safe for seniors to walk in all seasons, as well as staff who are trained in dealing with seniors who have dementia. Supermarkets feature At the facet^ level, there were no significant differences between Pre-Senior and younger workers’ quality lighter shopping carts as well as food items that are low in salt and fat. One floor is also devoted of life with respect to: entirely to elderly patrons, with amenities such as senior activity rooms, rehabilitation day services, • Pain and discomfort, energy and fatigue, sleep and rest (physical domain) performances, free exercise classes and even a private gym. • Mobility, activities of daily living and work capacity (level of independence domain) However, Pre-Senior workers scored significantly lower* than younger workers in terms of: • Positive feelings (psychological domain) • Personal beliefs/spirituality (personal beliefs domain) • Opportunities to acquire new information and skills, opportunities for leisure and recreation, safety and security, home environment and financial adequacy (environment domain) ^ For more information on the Quality of Life domains/facets, please refer to Annex A. 28 29
STUDIES STUDIES Finding #10 Among many innovative ideas Promote gainful employment for pre-seniors and seniors by DesignSingapore Council, Employed Pre-Seniors had a higher quality of life than unemployed Pre-Seniors, particularly in the physical through expanding public education, campaigns and Sensei.SG is a peer-sharing and level of independence domains. initiatives targeted at encouraging employers to hire platform which helps seniors older workers. Such endeavours should also incorporate seek meaningful engagements 100 Quality of Life Score by Domain success stories along with data, both of which would through an online medium, * work towards the common goal of destigmatising older which allows them to sell time, 90 * workers and re-educating employers on their perceived knowledge and experience 73.6 capabilites. 80 to interested parties. Silver 68.3 67.7 68.6 65.5 67.3 65.7 64.7 67.4 66.1 Connection is another platform, 63.0 70 61.6 Connecting seniors with forms of work that value which proposes incentives for Quality of Life Score experience might also be helpful. In organisations, this seniors (e.g. free vouchers) 60 could mean consulting roles where skills can be utilised to engage other seniors who and passed down to younger workers. Alternatively, with are more socially isolated or 50 the move towards non-salaried labour, seniors could also withdrawn. 40 be supported to tap on freelance and contractual work. More information may be found 30 at: www.designsingapore.org/ Employed what-we-do/resources/empathetic- Pre-Seniors 20 technology-for-ageing. Unemployed Finding #11 10 Pre-Seniors In holistically improving the areas outlined in the WHOQOL-BREF, addressing the following aspects *p < 0.05 0 Physical Level of Social Environtment Psychological Personal when designing initiatives can achieve the greatest effect: Independence Relationships Beliefs Pre-Seniors Idea: Nurture age- • Empowering them to live autonomously and to make their own decisions friendly workplaces • Improving their satisfaction with their past achievements, the present and what to look forward to and employ Pre- • Providing more opportunities for them to participate in community activities and society in general Seniors and Seniors who are able and Hence, for instance, programmes to improve Pre-Seniors’ experience of positive feelings could focus wish to work. Age-friendliness at the workplace involves more than physical modifications, on enabling them to make key decisions in the process of service use. but also measures to sustain pre-seniors’ psychological well-being, sense of independence and opportunities to information, skills as well as recreation. A Structural Equation Modelling (SEM) is used to understand the relationship between factors, particularly that between observable and unobservable variables. It provides numerical estimates For instance, psychological support for older workers at the workplace could also that indicate the strength of such relationships. be enhanced, along with flexible arrangements such as part-time work, flexible scheduling or working hours, job pooling or the option to convert a certain number PRE-SENIORS (50 to 64 years): STRUCTURAL EQUATION MODELLING^ of work days into leave. These options help to sustain access to gainful employment. WHOQOL-BREF Quality of Life of Pre-Seniors 0.31 0.28 0.23 The Korean internet content-monitoring start-up EverYoung monitors platforms like Naver, South Past, Present and Social Korea’s Google-equivalent, to censor sensitive information on publicly available sites. It also only Autonomy Future Activities Participation hires employees over the age of 55. WHOQOL-OLD 0.16 0.14 Staff work four-hour shifts, are encouraged to take a 10-minute break every hour, and enjoy benefits such as annual eye tests, fitness centre membership and a chill-out zone that even features blood Sensory Abilities Intimacy Death & Dying pressure monitoring machines by the sofas. ^ A simplified representation of Structural Equation Modelling – Multiple Indicators Multiple Causes Method. 30 31
STUDIES STUDIES Launched in August 2016, The Hour Glass Kitchen Programme targets older adults Allowing Pre-Seniors to aged 50 years and above and who are co-produce or co-design at risk of social isolation, encouraging service elements that them to cook together with like-minded are suited to what they individuals in the community. Before the want, allows them to be more invested kitchen was built, potential service users in what they themselves participate in, were roped into the planning process. while providing opportunities for them to For instance, a workshop was held where contribute unique insights to programme they were invited to share on how it could development. best serve their needs as well as their aspirations for what it should achieve for them. They were also consulted on Idea: the kitchen’s layout, colour and theme. Advocate senior * T hese findings build on a landmark study by Dr Rahul Malhotra and Shannon Ang from Duke-NUS Medical School, which demonstrated volunteerism. that seniors (aged 62 to 97) receiving social support saw a short-term More information may be found at: Promoting volunteer opportunities for Seniors can help them explore reduction to their depressive symptoms. They eventually felt less in participateindesign.org/the-hour-glass- ageing in a different way, improving social bonds and social interaction control of their lives as they were regarded as recipients of help alone, kitchen. and allowing them to maintain physical, mental and social well-being. This could resulting in the re-emergence of depressive symptoms.18 come in the form of skills-based volunteerism such as para-counselling, visitations to those who have been institutionalised or befriending other seniors who are Seniors socially isolated or non-ambulant. • Improving their satisfaction with their past achievements, the present and what to look forward to • Providing more opportunities for them to participate in community activities and society in general • Providing access to early screening, sensory assistive devices and helping them come to terms with sensory decline Among various programmes catered for The Council for Third Age (C3A) promotes Thus, for instance, programmes designed to improve Seniors’ access to leisure activities could have 1 senior volunteers, RSVP Singapore – The Organisation of Senior Volunteers hosts 2 active ageing in Singapore with its focus on lifelong learning for seniors and greater sensory stimulation as a key outcome. a Homework Supervision Programme for encouraging seniors to become volunteers. In senior volunteers to help at-risk primary school particular, C3A is the administrator for the Silver SENIORS (65 and above): STRUCTURAL EQUATION MODELLING^ children in school-related tasks such as homework, Volunteer Fund and the National Silver Academy. WHOQOL-BREF Quality of Life of Seniors studying and preparation for tests, at least one afternoon a week. The Silver Volunteer Fund supports programmes organised by community-based organisations 0.49 0.33 0.18 It also mooted MyBuddy in 2013, a home-visit that offer volunteer opportunities and training befriending programme targeted at discharged to seniors who wish to volunteer. Interested Past, Present and Social elderly patients and lonely seniors. Volunteers organisations may contact svf@c3a.org.sg for Sensory Abilities make regular home visits, offering companionship, more information. Future Activities Participation WHOQOL-OLD simple acts of kindness and reminders to take medication. The National Silver Academy is a network of post- Autonomy Intimacy Death & Dying secondary education institutions and community- More information may be found at: based organisations offering a wide range of ^ A simplified representation of Structural Equation Modelling – Multiple Indicators Multiple Causes Method. www.rsvp.org.sg. learning opportunities to seniors aged 50 and above. More information may be found at: www.nsa.org.sg. 18 Tai, J. (2016, 3 Mar). ‘Support The Elderly Socially But Let Them Control Their Lives’. 32 33
STUDIES THE ELDERCARE SERVICE LANDSCAPE In sum, the ideas may be classified into three broad areas of action: The following are key programmes which cater to seniors19. TRANSLATING IDEAS TO ACTION For more information, a glossary is attached in Annex B. Social Support & Opportunity Personal Potential Home-Based Centre-Based Institution-Based Inclusion Befriending Active Ageing Community Home Improve seniors’ physical and Work towards full and Improve availability and mental well-being so that they Community Case effective participation and access to resources and Caregiver Support Community Hospital can achieve their personal Management inclusion of seniors in society opportunities for seniors potential Community Resources and Support Expand Pre-Seniors’ ability to Improve access to mental Escort Hospice Change Pre-Seniors’ attitudes Engagement Teams (CREST) make choices and decisions in health and disability support towards death and dying Food Distribution Counselling Nursing Home the services they receive systems Support females in the Helplines Day Rehabilitation Centre Senior Group Home ageing process, particularly Cater services/initiatives Home Medical Dementia Day Care Centre Sheltered Home in maintaining their sense to help seniors be more of independence as well as Home Nursing Employment Development Centre Welfare Home independent and self-reliant physical and psychological well-being Home Therapy Family Service Centre Promote access to sports and recreation activities as well as Home Personal Care Financial Assistance other preventive measures Hospice Home Care Hospice Day Centre Understand needs in a more holistic manner Meals-on-Wheels Neighbourhood Link Nurture age-friendly workplaces and employ Pre-Seniors and Seniors who are able and wish to work People’s Association Wellness Programmes Improve seniors’ feelings of love and companionship as well as their ability to cope with sensory loss Outpatient Clinics Advocate senior volunteerism Outreach Senior Activity Centre (Cluster Support, Rental or Studio Apartment) Senior Care Centre Senior Citizen Clubs Social Day Care Centre Social Service Office Support Groups (e.g. WiSHINE*) * indicates programmes in the pilot phase 19 Programmes and services listed are not exhaustive. 34 35
WHAT CAN YOU DO? ACKNOWLEDGEMENTS At the end of the day, everyone plays an important role in the senior support ecosystem. Here are some We would like to thank all our respondents, who have been gracious and kind to share their opinions, suggestions for what you can do: participants and partners, for providing us with your feedback and assistance. IF YOU ARE A… YOU CAN… SENIOR Keep healthy and age actively – volunteer and participate meaningfully in society. Do not be afraid to seek help. NCSS CONSULTANTS/ NCSS Advocacy and Research Team CO NVESTIGATORS Tina Hung Sim Gim Guan Visit the Singapore Silver Pages’ website (www.silverpages.sg), for various programmes and schemes. Dr Lidia Suarez, Fazlin Abdullah Tina Hung For learning opportunities, head over to the National Silver Academy’s website (www.nsa.org.sg). Anjan Ghosh James Cook University Dilys Tan EMPLOYER Be open to hiring seniors who are willing and capable. With the right learning opportunities and Robyn Tan guidance, seniors can transform their life experiences into new information and knowledge, performing RESEARCH TEAM Dr Joseph Simons, Benjamin Tay as well as others. Institute of High Performance Quality of Life Study on Seniors Charmaine Lee Computing, A*STAR Fazlin Abdullah Lim Zhong Hao Wee Xue Ting A/Prof Kenneth Poon, Andrew Lim or tasks more suited to their capabilities. Give them a chance, and ascertain their strengths instead of deciding their weaknesses. Hah Yu Wei National Institute of Education Marcus Ow Benjamin Tay A/Prof Ng Tze Pin, Tan Zhuan Liang SERVICE PROVIDER Share ideas, match services and link up with healthcare providers, parallel organisations or others in the community. Lim Woan Yun National University of Singapore Dilys Tan In memory of: Co-create services with service users, give them a voice and empower them to make decisions on what Lindy Teo † Prof Michael Power (1954-2017) they want – allowing them to take ownership of what they themselves are part of. Low Jian Jian National University of Singapore Omela Ng Terence Sia …and all who have contributed to independence and which restores their dignity. the research and this publication in GRASSROOTS Design community activities that are more inclusive towards seniors, be it activities that also allow PUBLICATION WRITERS one way or another. WORKERS Andrew Lim the neighbourhood who might be socially isolated or in need of help, and ask what they need help with. EDITORS CO-WORKER / Avoid making assumptions about your co-worker or friend who is a senior. When in doubt, ask – be it FRIEND their preferences or what they are comfortable with doing. Dilys Tan Benjamin Tay CAREGIVER / FAMILY Singapore Silver Pages Self-Assessment Tool. MEMBER OF THE If you know a senior who needs help, reach out. Be unafraid to strike up a conversation with them PUBLIC and listen to their stories. Help them to apply for social assistance schemes and services through the Singapore Silver Pages Download a copy of the Removing Barriers barriers and myths regarding seniors and ageing. Share it with others, and help them understand the challenges that seniors face, encouraging inclusive behaviour in turn. A list of hotlines may be found on the last page. 36 37
REFERENCES ANNEX A: GLOSSARY OF QUALITY OF LIFE DOMAINS AND FACETS Domain Facet Description Basu, R. (2015, 14 Apr). Whampoa’s Way: Lien Foundation. (n.d.). Articles. Retrieved Vaingankar, J. A., Chong, S. A., Abdin, Physical Pain and Discomfort This facet explores unpleasant physical sensations experienced by a person Residents Live Out Their Golden Years from www.genkikaki.com E., Picco, L., Chua, B. Y., Shafie, S., and the extent to which these sensations are distressing and interfere in Their Own Homes. The Straits Times. ... & Chiam, P. C. (2016). Prevalence with life. Ministerial Committee on Ageing. (2016). Retrieved from www.straitstimes.com/ of Frailty and its Association with Energy and Fatigue This facet explores the energy, enthusiasm and endurance that a person I Feel Young in my Singapore!: singapore/housing/whampoas-way- Sociodemographic and Clinical has in order to perform the necessary tasks of daily living, as well as other Action Plan for Successful Ageing. residents-live-out-their-golden-years- Characteristics, and Resource Singapore: Ministry of Health. chosen activities such as recreation. in-their-own-homes Utilization in a Population of Ministry of Health. (2015). Opening Singaporean Older Adults. Geriatrics & Sleep and Rest This facet concerns how much sleep and rest, and problems in this area, Blatt, B. (1987). The Conquest of Mental Address by Mr Gan Kim Yong, Gerontology International 2016, 1-11. affect the person's quality of life. Retardation. American Psychologist, Minister for Health, at the Singapore 31, 47-52. WHOQOL Group. (1998). Developmental Level of Mobility This facet examines the person's view of his/her ability to get from one place National Eye Centre 25th Anniversary of the World Health Organization Independence to another, to move around the home, move around the work place, or to Bronfenbrenner, U. (1986). Ecology of International Meeting, 23 May 2015. WHOQOL-BREF Quality of Life the Family as a Context for Human and from transportation services. Ong, Y. S. (2015). Ageing in Place in Assessment. Psychological Medicine, Development: Research Perspectives. Singapore. Symposium (no. 4) 28(3), 551-558. Activities of Daily Living The facet explores a person's ability to perform usual daily living activities. Developmental Psychology, 22(6), conducted at the SG50 Scientific 723-742. World Health Organization (WHO). Dependence on This facet examines a person's dependence on medication or alternative Conference on Ageing in Marina (1993). Study Protocol for the World Medication or Treatments medicines for supporting his/her physical and psychological well-being. Chew, D. (2016, 28 Dec). Cooking Mandarin Hotel, Singapore. Health Organization Project to Together Brings Seniors Cheer. The Work Capacity This facet examines a person's use of his or her energy for work. "Work" is Social Service Sector Strategic Thrusts Develop a Quality of Life Assessment Straits Times. Retrieved from www. Steering Committee. (2017). Social Instrument (WHOQOL). Quality of Life defined as any major activity in which the person is engaged. straitstimes.com/singapore/cooking- Service Sector Strategic Thrusts: Research, 2(2), 153-159. together-brings-seniors-cheer Social Personal Relationships This facet examines the extent to which people feel the companionship, 2017-2021. Singapore: National Yap, M. T. (2010). State of the Elderly Relationships love and support they desire from the intimate relationship(s) in their life. DesignSingapore Council. (2015). Council of Social Service. in Singapore 2008/2009. It also addresses commitment to and current experience of caring for and Empathetic Technology for Ageing: Tai, J. (2016, 3 Mar). ‘Support The Elderly Singapore: Ministry of Community providing for other people. Rethinking Health and Wellness for Socially But Let Them Control Their Development, Youth and Sports. the Elderly in Singapore. Singapore: Lives’. The Straits Times. Retrieved Social Support This facet examines how much a person feels the commitment, approval, Ministry of Communications and Yong, C. (2017, 23 Jul). Pioneer Generation from www.straitstimes.com/ and availability of practical assistance from family and friends. Information. Ambassadors to Help Seniors Age singapore/support-the-elderly- Well. The Straits Times. Retrieved from Sexual Activity This facet concerns a person's urge and desire for sex, and the extent to which Epidemiology and Disease Control socially-but-let-them-control-their- www.straitstimes.com/singapore/ the person is able to express and enjoy his/her sexual desire appropriately. Division. (2010). National Health lives pioneer-generation-ambassadors-to- Survey 2010. Ministry of Health. Environment Opportunities to Acquire This facet examines a person's opportunity and desire to learn new skills, Tan, T. (2014, 2 Mar). More Singaporeans help-seniors-age-well Retrieved at https://www.moh. New Information and acquire new knowledge and feel in touch with what is going on. Living Alone; Trend Seen Rising. The gov.sg/content/dam/moh_web/ Skills Straits Times. Retrieved from www. Publications/Reports/2011/NHS2010 straitstimes.com/singapore/more- - low res.pdf Recreation and Leisure This facet explores a person's ability, opportunities and inclination to singaporeans-living-alone-trend- participate in leisure, pastimes and relaxation. Ho, T., Law, N. M., Goh, L. G., & Yoong, T. seen-rising (1997). Eye Diseases in the Elderly Physical Environment This facet examines the person's view of his/her environment. This includes in Singapore. Singapore Medical the noise, pollution, climate and general aesthetic of the environment and Journal, 38(4), 149-155. whether this serves to improve or adversely affect quality of life. Transport This facet examines the person's view of how available or easy it is to find and use transport services to get around. Safety and Security This facet examines the person's sense of safety and security from physical harm. Home Environment This facet examines the principal place where a person lives, and the way that this impacts on the person's life. Financial Adequacy The facet explores the person's view of how his/her financial resources and the extent to which these resources meet the needs for a healthy and comfortable lifestyle. Health and Social Care The facet examines the person's view of the health and social care in the near vicinity. 38 39
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