Quality and the environment
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Quality and the environment
Company management sys-
tem, Festo AG & Co. KG
Table of contents Page
Introduction 3
Vision, quality and the environment 4
Quality and environmental strategy 6
Development of quality and environmental management at Festo 10
Quality and the environment at Festo – benefits for you 12
Focus on energy efficiency/certificates 14
2
Introduction
“Innovation and quality are a And this is the basis upon which We have for some time now priority at Festo, for processes as
company’s founding premise.” Festo’s quality philosophy rests: recognised quality as a strategic well as products. An integrated
success factor. Our integrated energy concept ensures continu-
This is one of the core state- “Fit and forget”. quality and environmental man- ous evaluation of the most up-to-
ments of our corporate vision. agement system is an expression date environmental technologies.
Innovations for maximising cus- The quality of our processes and of our comprehensive quality Each and every error, whether it
tomer productivity, world-wide products as well as the expertise awareness. Quality is not only occurs at the customer’s facility
presence and close partnerships of our employees must interact in limited to our products, we also or within the process chain, costs
with our customers are Festo’s order to attain the required busi- strive to achieve the highest pos- time and money and necessitates
trademarks. And fulfilling all ness results. This is the only way sible levels of corporate quality. corrective measures. We there-
customer requirements is at in which we will be able to pro- This includes environmental fore focus on continuous
the heart of our endeavours. vide secure jobs in the long-term. quality, because in light of lim- improvement throughout our
We continuously seek out new Our commitment to this global ited resources and the limited entire organisation with the
challenges with the objective of understanding of quality is part carrying capacity of the eco- objective of establishing zero-
being the partner that our cus- of our quality management. And systems, we are fully aware of defect quality and making our
tomers can rely on, and contrib- in so doing we shouldn’t forget the fact that long-term business company the best in its class in
uting to their success with top that in a competitive market the success is based on conscien- the long run.
quality, innovative solutions. goals for quality are specified by tious environmental conduct.
our customers. They expect prod- Environmental protection and
ucts which are free of defects. energy efficiency are given high
Dr. Eberhard Veit
Chairman of the Board
of Directors
3
Vision, quality and the environment
Our vision of quality and the Strive to Zero Defect Quality Maximum problem solution
environment is an attainable authority
image of a worthwhile future We are constantly reducing the
and gives meaning to our error levels in all corporate areas. We have highest problem
actions. This is one of the top objectives solution authority by means of
of quality management at Festo. customer proximity, constant
improvement and innovations
Uncompromising fulfilment of in the product spectrum and we
customer expectations stand on side to our customers
as reliable partners.
We fulfil the expectations which
our customers place on our
products. Our customers are the
benchmark for the definition of
quality requirements. This
applies equally to catalogue and
customer solution products.
4
Maximum problem-solving High level in economic and
competence social performance
We can offer maximum problem- For our products:
solving competence, thanks to Environmental protection will
our closeness to customers and be more important in the future
the constant improvements and among other things due to inten-
innovations in our product range, sified legal regulations signifi-
and are able to provide our cance. We recognized that
customers with support as a customer expectations from
dependable partner. tomorrow lie also in ecological
A vital prerequisite for high- product requirements.
quality customer relations and
optimum service provision in For our processes:
all markets is a global presence, Our resources-careful processes
delivered both internationally fulfil the requirements at a
and locally. sustainable development and
strengthen the competitive
Absolute stability and quality of ability by environmental costs
all processes at the same time.
We achieve continuous and last-
ing long-term improvements of
our processes and do not focus
on short-term optimisation.
5
Quality and environmental strategy
Festo has created a concrete and Decentralised quality and envi-
long-term quality and environ- ronmental performance – each
mental strategy that provides a division assumes responsibility
realistic framework for action for for its own activities
all parties concerned.
Each individual division has
responsibility for all tasks related
to quality assurance and the
environment, both of which are
not to be hypenated to opera-
tional (value creating) processes.
In order to achieve our goal,
we place equal emphasis on
systematic process optimisation,
clear-cut goals based on the
balanced scorecard, binding
agreements on objectives with
our employees and a strong zero-
error culture that is followed by
and involves everyone.
6
Quality and environmental Corporate culture necessitates
awareness visible in everyone’s zero-defect culture
actions
Our zero-defect culture promotes
The reinforcement of each divi- dealing with errors actively and
sion’s responsibility for tasks openly in order to benefit from
related to quality and the envi- potential improvements; it also
ronment promotes a greater creates awareness of the conse-
awareness of these issues. quences of defects, especially
Quality and the environment repeat defects.
have to become an integral part This is an essential prerequisite
of the work of all employees for achieving our vision of zero-
and suppliers so that a process defect quality.
of continuous improvement can
begin to emerge and a convinc-
ing level of quality results can be
attained. That is why worldwide
we encourage our employees’
awareness of quality and envi-
ronmental aspects through com-
pany training and vocational
education.
7
Quality and environmental strategy
Made by Festo – Prevention is our greatest
internationally standardised strength
quality for products and
services In order to ensure that quality
risks are detected as early as
“Made by Festo” is our strategy possible, we implement suitable
for standardised quality of all preventive methods and conduct
products and services globally, risk analyses. This, in combina-
regardless of the location of the tion with consistent quality plan-
production facility. This is based ning, prevents quality problems
on a common management sys- right from the very start. An ef-
tem which is expressed in terms ficient complaints management
of a collective, company-wide system ensures quick and lasting
certification. solutions to problems and pro-
vides the basis for product
optimisation.
8
Worldwide improvement of Process optimisation driven
environmental performance by efficiency and the quality
of results achieved
We intend to improve our envi-
ronmental performance within For us, process optimisation
the framework of our interna- driven by efficiency means a
tional environmental manage- reduction in the number of
ment system. In order to do this, interfaces within the business
we will use a system of environ- processes in order to free up
mental goals based on perfor- potential capacity. Our busi
mance figures that in turn will ness processes are organised
determine the programme for so that they help to achieve
implementing measures for the company goals, which are
improvement. derived from the business
strategy.
Our company goals are defined
within the framework of the bal-
anced scorecard as part of a
consistent system of objectives;
this facilitates targeted control-
ling and correspondingly effec-
tive management procedures.
9
Development of quality and environmental management at Festo
Quality and the environment EMAS I in 1996. We are aware it in 2002. Our integrated quality
have since long enjoyed high of the fact that long-term eco- and environmental management
priority at Festo. The fact that nomic success in a world of finite system in accordance with ISO
we’re moving in the right direc- resources and limited carrying 9001 and ISO 14001, as well as
tion with this approach is demon- capacity of ecosystems necessi- automotive industry standards
strated by past developments. tates responsible interaction ISO/TS 16949 and VDA 6.4 –
Festo was certified in accordance with the environment. aligned with the requirements of
with ISO 9001 back in 1990 and our most de-manding industry
was thus one of Europe’s (Ger- We therefore strive to reduce sector – have demonstrated our
many’s) pioneering companies environmental pollution to an commitment since 1997.
in this respect. The same was the absolute minimum. In 1991
case with regard to certification certification in accordance with Furthermore, the development of
of our environmental man-age- ISO 14001 supplemented the quality as a business focus has
ment system in accordance with EMAS I certification and replaced been significantly influenced,
„Best of
Class“
Process- ISO/TS
orientation 16949
ISO 14001 Group Q-Initiative
certification
Compliance
Social
Integration VDA 6.1/6.4 Responsibility
Q-S-U Business Process
Management
EMAS Strategic Planning
Strategic Controlling
ISO 9001 International QM/UM
Risk Management
Balanced Scorecard
TQM Q2000 Q2002 QVP-6s
1990 1996 1997 1999 2002 2005 2008 2013
10for example by the company’s our numerous locations around requirements in each individual
TQM orientation and introduc- the world. The company-wide company location.
tion of the balanced scorecard certification covers certification
as a management instrument. of all locations in accordance Festo’s integrated management
with ISO 9001 and ISO 14001 as system combines requirements
With the expansion of our a minimum standard and thus from the areas of quality, envi-
global R&D, production and underscores our “made by Festo” ronment and safety into a single
logistics network, our interna- strategy. Certification in accord- uniform structure. Streamlined
tional quality and environmental ance with other standards and efficient management, as
management system was estab- (e.g. ISO/TS 16949) above and opposed to individual, separate
lished in 2004. beyond the minimum require- management systems, is made
Festo’s international quality and ment is possible as well as possible by taking advantage of
environmental management sys- desirable depending on local synergies that result from the
tem standardises procedures at circumstances and market bundling of resources.
PC/TEC Berkheim
GPC Biel Berkheim
RSC Europe
TEC Rohrbach TSC Moskau
GPC Rohrbach
TEC Czeska Lipa
GPC Czeska Lipa
REC Livermore TEC Biel TEC Simferpol
GPC Biel GPC Simferpol
TEC Aarau TEC
REC NAFTA GPC Aarau TEC Sofia
RSC NAFTA Budapest GPC Sofia
TEC Hauppauge GPC RSC FAR EAST
Budapest REC FAR EAST
TEC Shanghai
GFC Bangalore
REC ASEAN
RSC ASEAN
CPC São Paolo
TEC São Paolo
REC MERCOSUR
RSC MERCOSUR
11Quality and the environment at Festo – benefits for you
We recognise that quality is fundamental for the success of a company and that it plays
an important role in all of our business processes without exception.
Training quality Innovation quality Manufacturing quality Supplier quality
Productivity begins with Innovations for catalogue prod- You’re interested in quality and Also means partnership and
qualification ucts and customer solutions economy and that’s why we fairness
• Number one training and • Lasting innovation place great importance on: • Defined quality standards for
vocational education partner to management • Tight manufacturing toleran- our suppliers
industry and colleges of further • 2900 patents with roughly ces – unchanging and precise • Sophisticated supplier rating
education 100 new patent applications • Ultramodern manufacturing system
• Technical training systems, each year processes, developed inhouse • Agreement upon goals with our
hardware and software • 100 new products per year in consultation with our custo- most important suppliers
• Seminars in 39 languages, • 3D supported engineering and mers and suppliers for the • Direct communications links
42,000 participants per year simulation continuity of your processes for just-in-time planning and
• Holistic, didactic concepts for • More than 20 Technology • Core competence in manufac- shipment
training and consulting Engineering Centres through- turing technology, modern
out the world machines and equipment for
• Structured, new product optimised products
development process • Precise quality assurance
• Consistent advance quality systems for stable processes
planning to ensure safe which you can count on
product characteristics
• German Future Award 2012Logistics quality Service quality Quality regarding product safety Environmental quality
Naturally faster Service at the centre of attention Product safety for your New technologies, processes,
• High speed logistics from order • For Festo, service means accom- safety, by: products and services enable us
entry to receiving at the panying one’s partners along • Considering and adhering to to guarantee the sustainability
customer’s facility the path to success – from initial relevant national and inter- of value creation processes and
• Regional Service Centres in all planning to system operation. national, legal and industry- production systems
regions throughout the world • Advice provided by more than specific standards • Consultation with our custom-
• 2003 German Logistics Prize 1000 technical consultants and • Continuously training our ers regarding selection, use
• Energy Efficency Award 2008 project engineers – worldwide employees in the area of and disposal of pour products
• Umwelttechnikpreis 2009 • 24h hotlines industry standards • Ecological product evaluation
• Call centre specialists for • Investing in in-house testing for determining the environ-
components, modules, labs mental aspects of new product
systems and industry sectors • Actively participating in ranges, from production and
• Reliable maintenance and • standards committees packaging to disposal of end
complaints service products
• Replacement parts service • Changeover to RoHS compliant
• Repair service materials
• Easy assembly services • Festo will continue to promote
• Compressed air consumption the replacement of materials
analysis which are harmful to the
• Energy saving service environment.
13Focus on energy efficiency
Monitoring and strategically Festo therefore pursues a Five core elements distinguish
integrating all facets of energy holistic approach which encom- this approach, which Festo per-
efficiency into our own activities passes innovative concepts for ceives as an ongoing mission:
equally is an important part of the company’s own buildings
sustainable and ecologically and manufacturing facilities, • Energy efficiency for products
sensible management and one as well as its products and solu- and solutions, from R&D to
that is never finished. tions which are optimised for reduced consumption of
reduced energy consumption. compressed air and electrical
Thus Festo supports its custom- power during operation
ers in solving their automation • Energy efficient layout and
tasks in an energy-efficient design of equipment and
manner. systems
• Energy efficiency live supports
the operation of machines and
systems at the customer’s
facility by means of services
such as energy monitoring
• Research and development of
technologies with which energy
efficiency can be further
improved
• Increased energy efficiency at
Festo’s own locations and
production facilities
14Certified management system for quality and environment
The management system is divid- • ISO 9001
ed according to the individual • IS0 14001
business processes of Festo AG • VDA volume 6, part 4
& Co. KG and is described in a • ISO/TS 16949
handbook. The handbook serves
as a basis for implementing, The management system thus
maintain-ing and continuously provides a framework for ascer-
improving the management taining and fulfilling relevant
system for quality, safety and official and legal requirements, as
environment. It describes in gen- well as special customer require-
eral terms the implementation ments. These must be met by the
of the various aspects covered company and its products in order
by the underlying standards and to prevent any risks to human
regulations: beings and the environment.
CERTIFICATE
CERTIFICATE CERTIFICATE
CERTIFICATE
The Certification Body The Certification Body
of TÜV SÜD Management Service GmbH of TÜV SÜD Management Service GmbH
The Certification Body The Certification Body
certifies thatService GmbH
of TÜV SÜD Management certifies thatService GmbH
of TÜV SÜD Management
certifies that certifies that
Festo AG & Co. KG Festo AG & Co. KG
Ruiter Straße 82
Ruiter Straße 82
Festo AG & Co. KG Festo AG & Co. KG
73734 Esslingen
73734 Esslingen Ruiter Straße 82
Ruiter Straße 82 Germany
Germany 73734 Esslingen
73734 Esslingen
Germany Germany
has established and applies has established and applies
an Environmental Management System for a Quality Management System for
has established and applies has established and applies
an Environmental Management System for a Quality Management System for
Design, production and sale of Design, production and sale of
pneumatic and electric components, pneumatic and electric components,
Design, production and sale of Design, production and sale of
systems and accessories for industrial automation systems and accessories for industrial automation
pneumatic and electric components, pneumatic and electric components,
and for close-by branches and applications. and for close-by branches and applications.
systems and accessories for industrial automation systems and accessories for industrial automation
and for close-by branches and applications. and for close-by branches and applications.
including the sites and scope of application including the sites and scope of application
see enclosure see enclosure
including the sites and scope of application including the sites and scope of application
see enclosure see enclosure
An audit was performed, Report No. 707009106 An audit was performed, Report No. 707009106
Proof haswas
been furnishedReport
that the requirements Proof
An haswas
audit been furnishedReport
performed, that the requirements
No. 707009106
An audit performed, No. 707009106
according to according to
Proof has been furnished that the requirements Proof has been furnished that the requirements
according to
according to
ISO 14001:2004 ISO 9001:2008
ISOis valid
14001:2004 ISO
are fulfilled. The certificate 9001:2008
is valid from 2013-05-14 until 2013-11-14.
are fulfilled. The certificate from 2013-05-14 until 2014-12-17.
are fulfilled.Certificate Registration
The certificate from12
is valid No. 104 45543until
2013-05-14 TMS 2014-12-17. are fulfilled.Certificate Registration
The certificate from12
is valid No. 100 45543until
2013-05-14 TMS 2013-11-14.
Certificate Registration No. 12 100 45543 TMS
Certificate Registration No. 12 104 45543 TMS
Product Compliance Management
15
Product Compliance Management Munich, 2013-05-15
Munich, 2013-05-15
Product Compliance Management
Product Compliance Management Munich,
Page2013-05-15
1 of 4
Munich,
Page2013-05-15
1 of 4
Page 1 of 4
Page 1 of 4www.festo.com 53226 EN 10/2013
You can also read
