PROFILE. CORPORATE Now with the exponential - Basani Group SA
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CORPORATE PROFILE. Now with the exponential power of imagination.
2x Performance on Industry
Standard On-Time Delivery
99% Client Retention
3 Years in business
Repeat Business from
80% Long Term Clients
50+ Projects Delivered Successfully
Serving Clients across
5 continents
Provinces in 14 Municipalities
With staffing of
17 Full Time Employees AND
1 BBB-EE Level
COMPANY DETAILS IMAGINATION
Basani Group SA (Pty) Ltd is an energetic, driven and multi-faceted organization housing a
comprehensive range of expertise to the Cleaning & Hygiene, Security Services, Catering &
Events, Facilities Management, Project Management, Technical Services, Pest Control
Management, and Procurement. Consolidated in 2016, Basani delivers all-inclusive solution
spanning quality designs and innovative thinking. The group is performance driven and
committed to building long-term relationships through quality services delivered alongside
ridged safety standards and outside workmanship.
INNOVATION DRIVEN BY IMAGINATION
- WE DELIVER CONSISTENTLY.
True, ‘Imagination’ gives impetus to innovation. Which is why, every individual at Basani is
encouraged to share ideas and work collectively to enable better processes. Simply put,
‘imagination’ drives our teams to deliver the best solutions that solve our client’s
problems.
Name of Company: Basani Group SA (Pty) Ltd
Company Registration #: 2016 / 322932 / 07
Tax Reference #: 9689777168
VAT Registration Number: 4400277184
UIF Registration: 2430072/6
COIDA Registration Number: 990001062728
PSIRA Registration Number: 2670493
NCCA (Cleaning Association): GAU 902
NBC Provident Fund: 12/8/36998/1
Black Economic Empowerment: Level 1
Public Liability Insurance: R5 Million
Policy Number: 46765001 (MiWay Insurance)
INTEGRITY OPENNESS RESPECT
TO ADD VALUE, PARTNER WITH THE RIGHT VALUES.
At Basani, we believe in a simple system of Respect, Openness, Integrity and Commitment.
These values are pillars that stand as the foundation enabling us to deliver much-more.
WE MAKE IT EASY!
ON TIME MARKET HIGH SKILLED
ANALYSIS TEAMS
PRODUCTS AND SERVICES Catering & Events Security Services Cleaning & Hygiene Project management Technical Services Pest Control Facilities Management Landscapping Parking Management Procurement
CLEANING & HYGIENE SECURITY SERVICES
Social Media
• Industrial Cleaning • Guarding Services
Applications
• Capert Cleaning • Patrolling
• High Access Window Cleaning • Monitoring
• Commercial Cleaning
Client Server Cleaning Websi5e • Reception
• Commercial
Applications Design • Detailed Background Screening
• Hygiene Maintenance & Services
• Hygiene Equipment Rentals • CCVT Installations
• Waste Removal and Management • Hikvision HD
• Deep Cleaning • Hikvision IP Series
• Specialised Tile Cleaning • VIP Protection
• Kitchen and Canteen Cleaning
• Strike Protection
• Contract Cleaning
• Pest Control Management • Bodyguards
• Landscapping • Retail Security
• Cleaning Consumables • Detail Checking
• Guarding
TECHNICAL SERVICES • Shopping Services
• Information Technology
• Handyman Services CATERING & EVENTS
• Electrical • Launch / Parties
• Plumbing • Wedding Décor
• HVAC • Corporate Events
• Business Meetings
FACILITIES MANAGEMENT • Customized Menus
• Events Management
• Building Management
• Business Services PARKING MANAGEMENT
• Maintenance Services
• HVAC Systems • Parking Solutions
• Directional Signage
PROCUREMENT • Road Configuration
• Stationary (Supply & Delivery)
• IT Equipment & Consumables
• Water Coolers Rental
• Cleaning Chemicals
FROM IDEA TO
REALITY
COMPLAIN CLIENT
MANAGEMENT ZONE
SUPPORT
COMPLAINTS
ESCALATION
PROCEDURE
Your guide to complaint resolution
At Basani, we continuously strive to ensure that our service and communication to you, our valued clients is of the
highest standard. Occasionally errors do occur and there could be times when you are not satisfied with the service you
receive. Please feel free to lodge any queries or complaints and we will attempt to resolve these as quickly and effectively
as possible.
Contact Basani Customer Services on 087 0940 288 to
discuss your enquiry or complaint. Our skilled agents will be
happy to assist.
OR
E-mail your enquiry or complaint to
enquiries@basani.co.za. When submitting a complaint,
please include the word “Complaint” in the subject heading
of your e-mail. E-mailed enquiries and complaints will
generally be responded to within an average of one to two
hours for simple enquiries and approximately one business
day for complex cases.
If you have followed step 1 and feel that your enquiry or
complaint was not dealt with to your satisfaction, or that the
Rules were not correctly applied, we encourage you to let us
know where you feel we could improve. Explain the situation
to a Basani Customer Services agent on 087 0940 288 Our
agents are equipped to resolve any errors that may have
occurred or to provide additional clarity and guidance which
may be needed to put your mind at ease.
In the unlikely event that you have followed steps 1 and 2
and still feel that your problem was not resolved to your
satisfaction or that you have been treated unfairly in any
way, please inform us via:
• E-mail: danielm@basani.co.za
OR
• Call: Contact the company Director directly on his mobile
phone 082 556 2086, this will endeavour to respond to
complaints within a much shorter timeframe.CUTTING-EDGE
SOLUTIONS
ONLINE MAXIMIZE YOUR
PRESENCE BUSINESSImagination SOME OF OUR CLIENTS Trust between a client and a service provider is the cement that builds solid businesses. We start a relationship with a simple goal – to earn your trust. We do it by being accountable, by delivering on our promises and by being there when you need us. Trust doesn’t happen overnight. It accrues slowly with day-after-day service delivery. That is how we are building long lasting relationships with thousands of our clients.
HIGH COST SAVING REDUCE PERFORMANCE MEASURES RISKS
ALL ABOUT OUR DIRECTOR.
Madondo Daniel Mahlaule
Age: 30 Years Old
Education: Bcom Marketing and Business Sciences
Madondo Daniel Mahlaule, Director Basani Group SA (Pty) Ltd, he founded the company
In 2016 and brings a relentless drive for innovation, on-time service delivery and passion
For personalized facilities management to his role. https://www.linkedin.com/in/mahlaule
HDI EQUITY OWNERSHIP
100%
Local
100%
YOUTH 50%
Woman Votes
100%
100% LOCALITY
BLACK
BBB-EE LEVEL 1
CONTRIBUTOR
Our Vision Values
We aim to be the most competitive and the most productive
service organization in South Africa. Our core competencies in We seek to be characterized by our
cleaning & hygiene, security services, facilities management, passion, integrity, entrepreneurialism
catering & events, technical services, project management are and our innovative spirit, as we
being continuously improved to be best- in-class. They are at the continually strive to fulfil our vision.
heart of what we are. Our chosen markets are and These values guide us in all that we do
will be determined by our ability to be the most and are the bedrock upon which our
competitive and to consistently deliver unequalled organization is built.
service to our customers.BASANI
SYNERGY
ACCESS EE
REPORTS & TRANSFORMATIONImagination
COMPANY ORGANOGRAM & EMPLOYMENT EQUITY
We value talent. We respect individuals. We are committed to people development. We
revere teamwork, dedication and innovation.
Our Employment Equity Plan
Time Frame Objectives
Year 1 1 Sept 2016 – 2 Nov 2016 Objectives set out in the Employment Equity Plan
Year 2 5 Jan – 4 Feb 2020 Skills Development – gain at least 30 employees to
complete their matric. Appoint 300 EPWP
employees permanently within the organization.
Performance Management awareness for lower
levels (Unskilled & Semi-skilled)
Year 3 6 Feb 2018 – 2 Jun 2019 Eliminated unfair discrimination in all Policies and
Practices. (Revising of all HR related policies and
practices) Ensure employees are remunerated fairly
as per section 6 of the EE amended act.
Year 4 5 Jun 2018 – 3 Mar 2020 Try to meet or achieve numerical goals in the event
of underrepresented groups within their respective
occupational levels.
Year 5 12 Mar 2020 – 30 Aug 2022 Ensure all goals are met.
Our Organogram
Chief Executive
Officer
PA to CEO
Chief Operations Customer Chief Financial
Officer Relations Director OfficerHello,
imagination!
GET IN TOUCH
HEAD OFFICE:
Pretoria – Gauteng REGIONAL OFFICES
Provinces
Limpopo: 65 R25 to Groblersdal Limpopo 1030
217 Pretorius Street Mpumalanga: 09 Delville St Emalahleni MP 1035
Pretoria Free State: 48 Tana Street, Welkom FS 0185
Gauteng 0002 Kwazulu Natal: 273 Kwa Mashu Durban 4359
Ph: (087) 0940 289/90/91
Ph: (087) 0940 288 hello@basani.co.za
Alt: (012) 7520 998
Cell: (082) 5562 086
(063) 7257 200
Fax: (086) 5515 050
hello@basani.co.za
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