Product Overview Grand Crowne HOA Workshop 2019
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Product Overview
Grand Crowne HOA Workshop
2019
Presentation Overview • Corporate Update • 2018 Exchange Statistics • Membership Benefits • Interval Gold Benefits • Interval Platinum Benefits • Profile and Exchange • Grand Crowne Points Portal • Club Travel Insurance by Allianz • Membership Fees • Open Discussion
Established in 1976 Over 3,000 Resorts Approximately 2 million members The Quality Vacation Exchange Network
Exchange Statistics
Travel Destinations
Southwest Callifornia & Lake Tahoe Caribbean Europe
18% 7% 2% 1%
Florida
8%
Hawaii
3%
South Las Vegas
13% 6%
Mexico
5%
Rockies
Northeast
8%
3%
Northwest
1%
Orlando
25%
*January 1, 2018 – December 31, 2018
Request to Confirmation
3 to 15 days
3% 16 to 30 days
1%
31 to 60 days
1%
More than 60 days
5%
Instant Confirmations
90%
*January 1, 2018 – December 31, 2018
**Instant Confirmations are requests confirmed within 48 hours of initial request
Membership Benefits
Exchange: The ability to trade your week or points throughout Interval’s Quality Vacation Exchange Network Vacation Planning Tools: Travel Planner, Interval World magazine, IntervalHD videos Travel: Access to a full-service online travel agency, with the ability to book cruises, car rentals, and more Getaways: Discounted stays at resorts without relinquishing your week Offers & Extras: Discounts from a variety of online merchants Conde Nast: Subscriptions to select magazines with a qualifying transaction
Resort Recognition Tiers
Provides a great vacation Provides an outstanding
experience, and are vacation experience, with The very best of the best!
A Quality Vacation Resort
distinguished by a state-of-the-art
comfortable and conveniences, and modern
homelike atmosphere features and appointments
Exchange Methods
2 years
Request First - Security
• Place a pending request 59 Days
• Up to 2 years before the check-in date of your home resort week
• Maintains use of home resort week until a confirmation is received
Your Week
➢ Very Important – Incoming inventory is prioritized towards pending requestsExchange Methods
Deposit First - Flexibility Travel Window
Deposit Window
• Up to 2 years* before home resort week
check-in 2 years 2 years
• Up to 2 years after home resort week check-in 59 Days 59 Days
• For members who prefer to relinquish their
14
home resort week and widen their exchange Days
window
• Can also extend their deposit by six months or
one year
Your Week Deposit
Expires
*Up to 1 year prior if the resort is not on the early deposit program.• Members can re-trade a confirmed exchange up to 3 times for a low, one time fee of $59.00 • Re-trades are available for different destination, resort, or travel dates, and can be confirmed up to 24 hours prior to check-in • Must be purchased within five days of confirmation
Vacation Planning Tools
• Exchange Tips • Year-Round Travel • Helpful Videos
• Area Features Opportunities • Destination Videos
• Resort Features • New Resort Features • Resort Overview VideosBooking the Perfect Vacation
Intervalworld.com Mobile Application Call Center AgentGetaways
• Resort accommodations available without relinquishing your week or points
• Available 365 days up to 24 hours in advance of desired occupancy date
• Best price guarantee
London Paris Washington DC Chicago• Up to 60% to 70% off hotels • Choose from over 70,000 hotels • Available in more than 8,500 cities worldwide • Available through Intervalworld.com
• 15% discount plus three months free • Provides access to more than 1,200 airport lounges worldwide • Savings varies based on membership tier ($40 - $145) • Platinum Members receive a complimentary Select membership ($99 value)
• Members receive a free annual subscription
• Simply renew or transact to qualify
• Alternative publications include:
• Allure • Golf Digest
• Brides • GQ
• Glamour • Self
• Vogue • Vanity Fair
• Architectural DigestInterval Gold Benefits
Includes all of the Interval benefits plus: • $50 Getaway Discount First Year ($25 ongoing) • Priceline® (up to 65% hotel stays) • ShortStay Exchange • Interval Options® • VIP Concierge • Hertz Gold Plus Rewards® • Entertainment® Dining & Leisure Discounts
ShortStay Exchange
• Available for Interval Gold, Platinum and
Club Interval members
• Exchange your week for two shorter
vacations from 1 to 6 nights in duration
• Points-based members can take as many
ShortStay Exchanges as they have
available points
EXCHANGEInterval Options • Exchange your week or points towards the purchase of a cruise, hotel, tour, golf, spa or experiential vacation • Provides members with more flexibility and opportunities to experience different types of vacations • Requires payment of exchange fee and supplemental fee at time of confirmation
• Members should enroll at IntervalWorld.com • New members receive bonus points that can be redeemed for a complimentary two-day weekend rental (a $100 average value) • Expedited servicing at participating locations
• Exclusive to Interval in the vacation ownership industry • Members can access discounts at more than 90,000 participating restaurants, attractions, and retail outlets in 160 major markets across the U.S. and Canada • Search for and print coupons at IntervalWorld.com or use smartphone to save with the free SaversGuide® app • Online savings calculator
Interval Platinum
BenefitsIncludes all of the Interval/Interval Gold benefits plus: • $75 Getaway Discount First Year ($50 ongoing) • Priceline® (up to 70% hotel stays) • Airport Lounge Membership ($99 value) • Free Guest Certificates ($59 value) • Platinum Escapes • Priority Getaway Viewing
Free Guest Certificates • Members can assign the use of their exchange or Getaway to friends or family, at no extra cost • $69 Value
Platinum Escapes and Priority Getaway Viewing • Deeply discounted Getaway weeks available online and by email invitation • Offers extended to members a few times a year • Platinum members also receive “Priority Getaway Viewing” • Exclusive access to Getaways
Exchange
Logging In and Creating a Profile
Sign In
Resort Directory IntervalHDLogging In and Creating a Profile
If you already have a
membership number
If you’d like to join
Interval InternationalLogging In and Creating a Profile
• Have your Interval member number
and phone number available to
create your online profile
• You can call the reservation center at
877-778-7739 or
305-668-3492 or email
grandcrowneresorts@clubreservations.comExchange
Exchange TabExchange
Select the destination or resort that
you wish to travel to
Enter the dates that you wish to
travelExchange
Select Vacation Exchange
which would be using your pointsExchange
*Pick the max size points that you
would like to relinquish
Top table if you are traveling over
59 days out
Bottom table if you are traveling
59 days or lessExchange
Week Exchange ShortStay ExchangeClub Points Portal
Grand Crowne Points Portal
• Go to wwww.GrandCrowneBranson.com
• Click on the property that you have your
ownership with.Grand Crowne Points Portal
• Once you get to this page you
will need to click on “Owners”
and then “Login”
• Enter your owner number and
zip code and click “Submit”Grand Crowne Points Portal
• Scroll down and click on
“Owner Tools” and then on
“Reservation Request”
• Click on the “Click here” link
and a separate tab will open
for the Points PortalGrand Crowne Points Portal
• You can now view your point balances and some
members can perform banking transactions.
• Member with at least one annual contract will be able
to bank their points online. Biennial members will have
the ability at some point in the future.
• You will need to register the first time you use the site.Grand Crowne Points Portal • If you do not have the contract number you may contact
the reservation center at 877-778-7739 or 305-668-3492
or email us at grandcrowneresorts@clubreservations.com
• The first name, last name, and email address need to be
entered in the same way that it appears in the reservation
system.
• Each owner on the account can have their own unique
login ID and password.
• You may contact us at the reservation center if you have
any issues with registering.
• Once you have entered everything, click Create Login to
continue.Grand Crowne Points Portal
• You will be brought to this page once you register.
• From here you can update your address, phone number,
and email address.
• You can also change your password.
• Under “Billing Information” you can add a credit card for
us to keep on file for any future charge.Grand Crowne Points Portal
• The Banking Information tab gives a basic description of
the banking process.
• It basically says that you must be current on all of your fees
and advises you that if you have at least one annual
contract on your account you can bank online.
• If you have a biennial contract (with no annual contract
associated) you will need to call the reservation center to
bank your points.
• The reservation center’s contact information and operating
hours are on this page.Grand Crowne Points Portal
• When in member options you will see your contract
information as well as a drop down menu under
“What do you want to do?”
• If you own at least one annual contract you will see
the options to Bank My Point and the option to View
My Point Balance
• If you have a biennial contract (with no annual
contract associated) You will only see View My Points
Balance.Grand Crowne Points Portal
• To bank your points, select from the dropdown the
years that you want to bank from and into
• If you are not past your banking deadline it should
show that you can bank all of your points under
“Amount available for banking:”
• You may bank all or a portion of your points.
• In this example I am banking 50,000 of my 221,000
points.
• I can bank the remaining points so long as I do so
prior to the banking deadline.Grand Crowne Points Portal
• To bank your points, select from the dropdown the
years that you want to bank from and into
• If you are not past your banking deadline it should
show that you can bank all of your points under
“Amount available for banking:”
• You may bank all or a portion of your points.
• In this example I am banking 50,000 of my 221,000
points.
• I can bank the remaining points so long as I do so
prior to the banking deadline.
• After I click continue it will recap the transaction, ask
that I accept the terms and conditions, and then
confirm that I want to bank the points.Grand Crowne Points Portal
• To check your points balance you can go back to
Member Options, select “View My Points Balance”,
and click “Go”.
• As you can see in the example it now shows my
remaining points for 2018 after the banking, the
Allocated points that I have received for 2019, and the
50,000 points that I have banked from 2018 into 2019.Grand Crowne Points Portal
• The Member History Tab will show you your Points
Bankings, Reservations, and other transactions that
have been applied to your points account.
• As you can see in the example it shows the point
banking I just performed and a couple of
reservations that I made back in 2016 and 2017.Grand Crowne Points Portal TIPS AND TRICKS • The Interval International website will tell you how many points a reservation costs, not how many points you have. Always check the points portal first to make sure you have enough points to cover what you are booking. • If you see that you are short on points, there are several methods that you can use to get more. You can bank points to combine them with future points, you can borrow points from a future year’s points, and you can rent points to make up the difference. Speak with a reservation agent to discuss these options and their conditions. • Many members’ points start in January making their banking deadline August 31st. The phones are very busy during this time so it would be to your benefit to bank online if you have at least one annual contract, and to call us early if you have a biennial contract to avoid long hold times. • We continue to work on the Points Portal and hope that in future releases we will be able to allow for biennial owners to bank as well, and finally to allow for all owners to make reservations.
Club Travel Insurance
By AllianzHelping People, Anytime, Anywhere 24/7/365
NP
S
97% 78 44 76 70 140M+
Customer NPS Global Countries Languages Helped
Satisfaction Score Offices with commercial
activity
Spoken Every YearAccommodation Protection
Benefit Limit of Liability
Trip Cancellation – Per Trip
Reimburses your prepaid, non-refundable expenses including if you must cancel your Up to trip cost
(max $5,000)
trip due to a covered reason.
Trip Interruption – Per Trip
Our promise to you
Reimburses for the unused, non-refundable portion of your trip and the Up to $5,000 If your members are not
transportation costs for you to return home or to continue your trip due to a completely satisfied, they
covered reason. have 10 days (or more,
Travel Delay – Per Person, Per Trip
$200
depending on state of
Reimbursement up to $150 per day per person to cover additional ($150 per day) residence) to request a
accommodation/travel expenses due to a departure delay of six or more hours.
refund, provided they
Baggage Coverage – Per Person, Per Trip
$300
haven’t started their trip or
Reimbursement should your baggage be lost, damaged, or stolen initiated a claim. Premiums
Emergency Medical and Dental– Per Person, Per Trip $10,000 are nonrefundable after this
Provides reimbursement for expenses incurred during your trip due to covered ($50 deductible, $500 period.
medical and dental emergencies. dental sublimit)
Emergency Medical Transportation – Per Person, Per Trip
Provides medically necessary transportation to the nearest appropriate facility $50,000
following a covered illness or injury. Also covers the cost of your transportation back
home following
a covered illness or injury.
Included*
Existing Medical Conditions
(Criteria must be met)
24-Hour Assistance IncludedAccommodation Protection
Product Details Details
6.25% of trip cost
(For Exchanges, trip cost automatically Existing Medical Pre-Existing
Pricing Type valued at
$1,000 - call to increase) Conditions Conditions Criteria
Max Trip Length 30 days The plan was purchased
What is an existing
Max Policy Length 770 days medical condition? within 14 days of
An existing medical condition purchasing the Getaway or
State Availability All is an illness or injury that paying the Exchange Fee
you, a traveling companion or Coverage is for the full non-
family member were seeking refundable trip cost
To qualify for Existing Medical The member was/is a U.S.
Conditions Coverage or receiving treatment for or
had symptoms of on the day Resident and medically
Must be purchased within 14 days
of paying the Exchange fee or you purchased your plan, or able to travel on the day
Purchase Window
Getaways Purchase at any time in the 120 days the plan was purchased
Product Can be before you purchased the
purchased up to the day before
Departure plan.Membership Fees
Membership Fees
Annual Membership Fee Exchange
Interval Membership Included Full-week exchange $209
Hotel exchange $159
Gold Membership $64
ShortStay Exchange
Platinum Membership $139 1 night $149
2 nights $159
Interval Options 3 & 4 nights $169
By phone $199 5 & 6 nights $179
Online (cruise only) $199
E-Plus
$59
Guest Certificates (Free for Platinum Members)
$69Questions
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