O H ! SSLC PRE-DEPARTURE GUIDE
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AN A D A
OH ! C
SSLC
PRE-DEPARTURE GUIDE
1
TABLE OF CONTENTS
ARRIVING IN CANADA
What do i need to have ready before I board
the airplane?
4
04
Tips for on the airplane 5
What do I do with the Customs Declara- 5
tion Card?
Clearing Canada Customs and Immigration 6
Important information for students who 7
have applied for a Study Permit or Work
Permit in their home country.
What do I do if I have a Study Permit or 7
Work Permit?
LEAVING THE AIRPORT
SSLC airport pick-up service
Vancouver International Airport
Toronto Pearson International Airport
8
8
9
08
If you miss your connecting flight in 9
Toronto–Do not panic
DAILY LIVING
Weather in Canada
Packing for Canada
11
12
10
Using electronic devices in Canada 12
Using money in Canada 13
Shopping and dining out 17
Telephones 19
Medical insurance in Canada 19
Driving in Canada 20
Staying safe 21
TRANSPORTATION
Metro Vancouver including Surrey
Victoria
Toronto
22
25
25
22
2
28 BIKES AND PATHS
29 29
30
31
CANADIAN CUSTOMS & ETIQUETTE
On the street / Around town
On the bus
Eating out
32 In the bathroom
33 In your homestay or dormitory
34 In the classroom and at school
33 YOUR FIRST DAY AT SSLC
34 ORIENTATION PACKAGES
Vancouver / Surrey
Toronto
Victoria
38 SHARE YOUR EXPERIENCE
3
ARRIVING IN CANADA
Congratulations on starting your exciting adventure as a
student in Canada! We are looking forward to you attending
one of our schools. This section of your pre-departure guide
will explain the following.
• The documents you need to bring before getting on
the airplane
• The documents you will have to fill out on the plane
• The process of going through Canada Immigration and
Customs
• Important information for students who have a Study
Permit or Work Permit
• Picking-up your luggage
• Using the SSLC Airport Pick-up Service
For more information on arriving in Canada you can also
visit the airport websites.
• Vancouver and Surrey, BC: www.yvr.ca
• Victoria, BC: http://www.victoriaairport.com/
• Toronto, ON: www.gtaa.com
For information on documents needed before entering Canada
visit the Government of Canada website, www.goingtocanada.
gc.ca, or see the VISA section of this guide.
What do I need to have ready before I board the airplane?
Before getting on your flight to Canada there are some
important documents and information you need to make
sure you have available when you arrive in Canada. These
documents and information should be kept in a safe place
as part of your carry-on luggage.
Do not put any of the following documents into your
checked luggage.
• Your Passport
• Your Letter of Acceptance from SSLC or VIC/VIC-CC.
• Your Visa *(If needed) or ETA
• Any information or papers you received from the Canadian
Embassy in your country
• Your return ticket
• A bank statement showing you have enough money to
support yourself in Canada ( you might be asked)
• Your address in Canada
• Important contact telephone numbers in Canada ( eg:
Person, who will pick you up and their phone number
—SSLC ‘s emergency pick up phone number contact
person can be found on the homestay or student house
4 information sheet we send out before your arrival)
For a list of countries that require a Visa
before entering Canada visit http://www.cic.
gc.ca/english/visit/visas.asp.
Relax, get comfortable and sleep as much as you can. There are a few
simple things you can do so that you will not be too tired when you arrive
in Canada.
• When you get on the plane, set your watch to Canada time
• Drink lots of water
• Don’t drink alcohol or caffeine
• Get lots of rest before flying and rest on the plane
• Try and stretch and exercise in your seat while on the plane
• When you arrive in Canada, stay awake until 11 pm, don’t stay up
later than 11pm. Your body needs to adjust to the new time zone
What do I do with the Your address, flight information, Your full name and date of birth
Customs Declaration Card? purpose of trip, & place of departure
On the plane you will be
given a Customs Declaration
Card and a multilingual leaflet
explaining how to fill out the
card, by the flight attendant. If
you have any problems filling
out the information on the card
the flight attendant can assist
you. You will need the following
information when filling out
your declaration card.
Duration of stay, list of goods you are Check the appropriate boxes
bringing into the country over duty-
free allowance Your signature
5
Clearing Canada Customs and Immigration
After getting off the plane you will go to Canada Customs and Immigration. They will
check your passport and documentation. Follow the signs in the airport to find Customs
and Immigration. If you are not sure where to go ask airport staff and they will direct you.
WELCOME TO VANCOUVER INTERNATIONAL AIRPORT
TERMINAL MAP WITH WALKING TIMES
5m in.
in. 5m
67-99
DEPARTURES
LEVEL 3
5 min.
5 min.
3 min.
52
44 45 3m in.
39 40 41 42 43 in. 3m
46
47
38
27
USA AND INTERNATIONAL
35
ARRIVALS – LEVEL 2
28 26
37 36
34 25
29 WALKW
AY TO
Y CANADA
RIT LINE
30 SECU
33
OBSERVATION AREA – LEVEL 4
4 min.
32 31 CANADA LINE STATION
BAGGAGE CAROUSELS 1-6
CANADA CHECK-IN
25-52
PUBLIC OBSERVATION AREA – LEVEL 4 CHILDREN’S PLAY AREA
PUBLIC OBSERVATION AREA – NIVEAU 4 PARKING
CUSTOMER INFORMATION COUNTER
DEPARTURES
LEVEL 3 ELEVATOR
SECURITY
ESCALATOR
AIRPORT SERVICE PLAZA – LEVEL 1
11
WASHROOMS
11-24 CANADA ARRIVALS – LEVEL 2
15
SECURITY DIVIDE
19
1
21 17 12 2 MOVING WALKWAY
5
16 1-10
5m 3
22 18 in. in.
4
5m
20
1 Arrive at YVR
Follow signs to Baggage Claim.
Proceed down elevator, escalators or stairs to Arrivals Level 2, to Canada Border Services
& Immigration area.
2 Canada Border Services & Immigration
YVR now accepts digital declarations from travelers arriving at YVR. All travelers are
required to use a kiosk to scan their travel document, take their photo and complete an
on-screen declaration before seeing Canada Border Service officer.
3 Claim Baggage
Baggage can be claimed immediately following the Canada Border Services processes.
Check the information display screens to confirm your baggage carousel.
Find the numbered baggage carousel corresponding to your flight.
Free baggage carts are located in the baggage claim area.
4 Hand your declaration card to the Canada Border Services officer on your way out
International Reception Lounge
Proceed out of baggage claim area with your checked baggage.
All passengers enter the International Reception Lounge area.
6
5 You may choose to access services in this area including tourism information and transportation
or choose to proceed through the exit to the public greeting area.
Public Greeting Area and Exit
Follow the exit sign to proceed through automatic glass doors to public greeting area.
Important Information For Students Who Have Applied
For A Study Permit or Work Permit In Their Home
Country
What do I do if I have a Study Permit or Work Permit?
The Second Interview
If you are coming to Canada on a Study Permit ( more than
6 months of study) or Work Permit you will need to
have a 2nd interview to obtain this permit when going
through Canada Customs and Immigration.
The sticker you received on your passport when you applied
for your study permit or work permit at the
Canadian Consulate or Embassy in your country is not
your actual permit. Once you have passed through
customs and have had your passport and documents
checked you MUST proceed to immigration to get your
study permit or work permit. This is a 2nd interview with
an immigration officer. You will have to show all of your
documents again.
If you are not sure where to go, ask the customs agent
when they are checking your passport. Tell the agent
that you need to get a study or work permit and ask
him or her where to go to get it.
Without this second interview you will not have your study or
work permit and will be in Canada on a Temporary Resident
Visa. If you do not get this document at immigration you
will have to leave and enter Canada again to get it.
Once the immigration officer is satisfied he or she will attach
a large paper document to your passport. This document is
your official Study Permit or Work Permit. If you decide to
extend your stay in Canada you will need this document.
An Important Note on Luggage Pick-Up
Now that you have cleared Canada Customs and Immigration
you can pick up your luggage. Look at one of the large
information boards for your airline and flight number. This
will tell you on what carousel your luggage will be arriving.
Before going to the luggage area and leaving the
immigration area, make sure you have all the documents
you need. If you have a Study Permit or Work Permit
do not go to the baggage claims area until you have
met with the immigration officer for the 2nd
interview. You will not be able to return to the
immigration area if you miss this interview and will not
receive your study or work permit.
Problems at the Airport
If you have any problems while at the airport, remember to
stay calm. Go to an airport information booth or approach
an airport attendant for assistance. Canadians are very
friendly and are there to assist you. DO NOT PANIC.
7
LEAVING THE AIRPORT
SSLC Airport Pick-up Service is available at all our locations Your agency will take care
of booking a pick-up service for you if you requested it.
If you do not have an agent and still want us to come and pick you up at the airport
contact the SSLC representative you were in contact with after registration and they
will arrange pick-up for you.
If you have paid for KGIC’s Airport Pick-up service, a greeter holding a sign with your name
on it will be waiting for you past the “baggage-claim” in the arrivals area. This is a public
area where many people are waiting for friends or family to leave the "baggage-claim" area.
If you cannot connect with him or her, please do not wander around. Stay in the designated
arrivals area and look for your name. You can also call the emergency number from your
pick-up information if you are unable to find your pick-up person.
The arrival hall can be very busy and it can take a while to find each other. If you do not
find your pick up person immediately do not panic. See below for a picture of where our
pick-up person will wait for you. PLEASE DO NOT LEAVE THE AIRPORT.
VANCOUVER
INTERNATIONAL AIRPORT
Vancouver’s beautiful International Airport is situated approximately
20 minutes outside of Vancouver's city centre. It is also about
35 minutes to downtown Surrey. The average price from the
Vancouver International Airport to Vancouver city centre is about
$45 and the cost is about $80 to Surrey.
TAXIS
Transit from the Vancouver International Airport to downtown
Vancouver is both convenient and cheap. The Canada Line
Skytrain runs from the airport directly to the downtown core
of Vancouver. From the Arrivals gate, you simply exit the
airport and walk to the Skytrain station across the road. The
Skytrain runs every 7 minutes during peak times, and
BUSSES every 15 minutes at other times. For more information,
go to the Translink website: Translink.bc.ca. The
Skytrain and bus system from the airport to downtown
SKYTRAIN Surrey is fairly complicated, takes over 1 hour, and is not
recommended, however you can go to the Translink
website for more information.
8
TORONTO PEARSON
INTERNATIONAL AIRPORT
Toronto Pearson International Airport is situated approximately
25, minutes from downtown Toronto. A taxi will cost about $50
to travel from the airport to the downtown area.
TAXIS
Transit from the Toronto Pearson Airport to downtown Toronto
is very convenient. The # 192 Airport Rocket route starts from
Pearson Airport Terminal 1 and runs to the downtown core of
Toronto. From your Arrivals gate, you can take the free LINK
train to connect to Terminal 1. The helpful airport staff can
direct you to the #192 bus stop. For more information about
BUSSES public buses, go to the Toronto transit commission website:
http://www.gtaa.com . There is also a shuttle bus, (the Airport
Express), from airport terminals 1 and 3 to Downtown hotels.
You can get more information at this website:
http://www.torontoairportexpress.com
Union Pearson Express is a dedicated air-rail link that
speeds travelers from Toronto Pearson International Airport
to Union Station in the heart of downtown Toronto.
Express Trains leaving from Pearson Airport will be
provided every 15 minutes. The first train leaves at 5:27
UP
AM, and the least one is availalble at 12:57 AM
Tickets can be purchased from
• The ticket vending machines at Toronto Pearson
EXPRESS and at Weston, Bloor and Union stations.
• The Customer service counter at Toronto Pearson in
Terminal 1, Arrivals Level.
• Onboard the train during your journey.
9
IF YOU MISS YOUR CONNECTING FLIGHT
IN TORONTO—DO NOT PANIC
All Flights arriving at Pearson International Airport in Toronto MUST clear customs in Toronto.
This means you will need to go through immigration in Toronto, pick up your luggage
and put it onto the correct conveyer belt according to your flight number and destination.
MANY of our students miss their connecting flights because of hold ups in Immigration,
or many airplanes arriving at the same time in Toronto.
Again, do not panic, planes to Vancouver leave hourly, and the airport personnel will book
you on to the next available flight to your final destination.
If you miss your connection and you manage to be able to call the pick up person’s cell
number ( on the homestay or student house info under emergency pick up phone number)
please do so and call before you board your connecting flight. This will help the pick up
person tremendously.
If you do not manage to call us, it is ok too. Many of our students have missed their
connecting flights… it happens every day!
DAILY LIVING
Life as a student in Canada can be exciting and thrilling. It is a chance for many students to
discover their independence and challenge themselves with new experiences and personal
growth. You will find many differences between living in your country and living in Canada.
You might also be surprised to find some similarities.
Without a doubt, moving to Canada will bring big changes to your life, whether you are
here for only a month, or you are studying here for a year or more. Regardless of how long
you will study here, you will have to face a new city, new people and new ways of doing
things. This experience causes what is known as “culture shock”. Culture shock is a feeling
of confusion and anxiety caused by experiencing a culture different from your own.
Culture shock can increase feelings of loneliness, make you feel more stress and cause a lot
of frustration. The best way to avoid the negative effects of culture shock is to prepare you
as much as possible before arriving in Canada. We strongly recommend you read the section
Canadian Etiquette and Customs for more detailed information about Canadian culture.
In this section you will find information on:
• Weather Information for Vancouver, • Information on getting a cell phone
•
Victoria, Toronto • Medical insurance
•
Packing for each season • Getting a Library card
•
Canadian money • Obtaining a drivers license
•
Banks in Canada
Shopping and Dining Out
• Safety Dos and Don’ts
10Weather in Canada
Canada has four distinct seasons, spring, summer, fall and winter. When many people
think of Canada they think of cold and snow, but in fact the summers in Canada can be
quite hot. British Columbia has the mildest winters in all of Canada, though they can be
very grey and rainy
VANCOUVER/ VICTORIA
SURREY
30 30
25 25
20 20
15 15
10 10
5 5
0 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
-5 -5
-10 -10
-15 -15
MAX MAX
MIN MIN
TORONTO
30
25
20
15
10
5
0 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
-5
-10
-15
MAX
MIN
Study Tip: Listening to weather forecasts is a
great way to practice and improve your listening
skills. Visit www.theweathernetwork.com to
listen and watch Canadian weather forecasts. 11What do I need to pack before coming to Canada?
WINTER SPRING/ SUMMER
FALL
•• Warm, waterproof clothing • Warm, water-resistant •• Water-resistant clothing
•• Sweaters or hoodies
Light jacket •• jacket
Light jacket •• Umbrella
Light jacket
• Heavy jacket
Warm hat, toque, or • Umbrella
Comfortable closed toes •• Shorts
Light pants
•• earmuffs
Scarf or neck warmer •• shoes
Water-resistant footwear •• T-shirts
Comfortable shoes
• Mitts or gloves
Umbrella •• T-shirts
Sweaters or hoodies • Sandals
•• (For British Columbia)
Water-resistant boots
Warm boots
• Light pants
Heavy slacks or jeans
sunscreen
Can I use my electronic devices in Canada?
Residential Canada uses 110 volt electrical systems at 60 hertz. You will need to use a
voltage transformer/converter to charge your cellular phone, lap top and also to use any
other electrical device you are bringing such as hair dryers, razors, irons, coffee makers,
or rice cookers.
12Using Money in Canada?
Canada’s official currency is the Canadian dollar ($). One
Canadian dollar is divided into 100 cents. Here are the
common names given to change in Canada:
quarter $0.25
nickel $0.5
dime
$0.10 loonie $1
toonie $2
Paper money, also known as “bills”, comes in $5, $10, $20,
$50 and $100 denominations.
The $5, $10 and $20 bill are most commonly used. Each
Canadian bill comes in a different colour.
•• $5 — Blue
•• $10 — Purple
$20 — Green
• $50 — Red
$100 — Brown
Paper bills have special security features designed to make
them difficult to counterfeit. Some small stores may not accept
$100 bills if they don’t have enough change. When you go
out in Canada make sure you have some small bills with you.
Canada has strong historical ties to the United Kingdom and
is a member of the Commonwealth Nations. You will find
an image of Her Majesty Queen Elizabeth II on the back of
all Canadian money.
13How do I change my home-country money
into Canadian Currency?
It’s a good idea to exchange some of your money into Canadian currency before
you leave, so that you have cash on hand for small purchases as soon as you
arrive. There are several ways you can exchange your money into Canadian
dollars once you are in Canada. Before exchanging your money it is a good
idea to be aware of the current exchange rate. For a general idea of what the
exchange rate will be you can visit the Bank of Canada’s currency converter at
www.bank-banque-canada.ca/en/rates/converter.html.
• Banks—Canadian Banks offer competitive exchange rates. Most Canadian
Banks will be able to exchange money for you. The hours of business
for banks can vary, but they are usually open Monday to Sunday
from 10am until about 4:30pm. Common Canadian banks are:
• Foreign exchange outlets—Foreign exchange outlets can be found
at selected locations across Canada, including airports and tourist
attractions. You can easily find foreign exchange offices in Downtown
Vancouver and Downtown Toronto.
• Hotels—some hotels have currency exchange counters that can exchange
small amounts of money. This service may be limited to hotel guests.
14Can I use my Credit Card
or Debit Card in Canada?
Yes. In addition to cash, most stores will accept debit cards or credit cards as payment.
Credit cards are often required for the booking of hotels, car rentals or bike rentals and
many other activities.
Automated Teller Machines (ATMs, or sometimes called ABMs) are very easy to find in
Canada. You will find them in banks, stores, gas stations, hotels and shopping malls. Some
ATMs are privately operated and may have an additional charge for using them. If your
debit card or credit card has a “Cirrus” or “Maestro” symbol displayed on it then you can
use it at an ATM in Canada, as long as the ATM also has the same symbols displayed.
Please note that you might have to pay an extra foreign currency conversion charge, withdrawal
fee, and other fees depending on your debit card and the bank you are withdrawing from.
These symbols mean that you can get money from a bank machine in Canada with a debit
or credit card from your country and your pin number (security code).
How do I open a bank account in Canada?
If you want to open an account at a Canadian bank you will need to have a Student Visa
or Work Permit. You will also need an address in Canada (homestay, apartment or house).
Banks will not accept a hotel, motel or hostel address. To open a bank account you will need:
• Your address in Canada
• Photo Identification
• Your Student Visa or Work Permit
• Letter of Acceptance(L.O.A) or Letter of Enrollment(L.O.E) from SSLC
If you want help opening an account when you arrive in Canada speak to a counselor at
your school and they can give you more information.
15How do I transfer money to Canada?
If you have a bank account in Canada you can transfer money directly to your account
from your country. Ask your bank to provide you with all the information needed to transfer
money into your account. Make sure you know the fees for the transfer and how long it
takes before the money is in your account.
For a faster money transfer or to transfer money without a Canadian bank account you can
use Moneygram www.moneygram.com or Money Mart, through Western Union
www.moneymart.ca/westernunion.asp.
• account • currency
• bills • deposit
• cash • pay
• cashier • savings
• check • teller
• coins • withdraw
Banking • credit • bank card/
Vocabulary List • credit card debit card
Useful Phrases at the Bank
• To open an account: I would like to open an account,
please.
• To put money in your account: I would like to deposit
money into my account.
• To take money out: I would like to withdraw (x) dollars
from my account.
• To exchange money: I’d like to change this into Canadian
dollars, please.
16Shopping and Dining out
You will find many great places to shop and eat out in
Canada. Canada is a very multicultural country. You will be
able to find food from all parts of the world. Part of the joy
of living in bigger Canadian cities is the diversity of food
available. This is a great chance for you to try food from all
over the world. Try them out! Just to name a few, some of
the different ethnic foods available in Canada are Indian, Thai,
Korean, Japanese, Chinese, Malaysian, Ethiopian, Russian,
Italian, Spanish, or Mexican. You may be surprised at how
delicious they are.
If you find you are missing foods from your country it is usually
fairly easy to find a restaurant that has the food you like.
There are also many western style restaurants that serve great
steak, seafood, and local specialties, among other things. A
good hamburger is also easy to find!
Where can I go Grocery shopping?
There are many place you can buy groceries in Canada. Some
of these places are: Safeway, Save-on-Foods, Price Choppers,
Dominion, Wal-Mart, London Drugs, The Real Canadian
Superstore, Sobeys, Costco, T&T and H-Mart. You can also
visit the many public markets which usually offer fresh produce.
Gluten free products
Not everyone can digest wheat. In Canada you will find lots of
products that are Gluten free. Please make sure to let us know
on your homestay application your special dietary requests.
17Alcohol and Smoking
You must be 19 and older to purchase alcoholic beverages in British Columbia,
Ontario. If you look like you are under 25 you will be required to show an
ID such as your passport or provincial ID. Drinking out in public is strictly
prohibited in Canada. You cannot drink a beer on the beach or in the park.
If you get caught you can get fined!
People are also prohibited from smoking indoors, in front of buildings, near
open windows or vents, or near bus stops. You must also be 19 to purchase
cigarettes in British Columbia and Ontario.
Is there a sales tax in Canada?
There is a national sales tax in Canada. Many provinces also have their own
provincial sales tax. In Canada stores and restaurants list the price before tax.
The final amount of your bill can be higher depending on the taxes that are
added to the total.
Canada has a national sales tax. It is called the Goods and Services Tax (GST).
The GST is 5%. It is added to your purchase amount.
As of July 1, 2010, Ontario will have a Harmonized Sales Tax. The HST in
Ontario is 13% and is applied to most products and services sold in the province.
As of July 1, 2010, British Columbia will have a Harmonized Sales Tax. The
HST in British Columbia is 12% and is applied to most products and services
sold in the province.
British Columbia also has a Liquor tax. This tax is 10% and is applied to the
purchase of alcohol.
How much should I tip?
Tipping is a part of dining out in Canada. When paying your bill at either
a bar, pub or restaurant you should tip 15%. If you are extremely unhappy
with the service and will not return to the restaurant then you do not have
to pay the tip. If on your bill there is a “Gratuity” or “Service” charge added
then do not pay a tip. They have already added the tip to your bill.
It is also customary to tip taxi drivers and
hair stylists or barbers in Canada.
18Telephones
Can I use my cell phone in Canada?
For most countries you can use your cell phone in Canada. You have to
make sure your phone is unlocked before you leave your country. When you
arrive in Canada you can buy a SIM card for $30-$40. Make sure to check
with your cell phone provider in your country if this is possible before you
leave. For some countries such as Korea it is not possible to use a SIM card.
You may still use your phone if you set up international roaming with your
cell phone provider, but these rates are very expensive to use.
Can I buy a cell phone in Canada?
It is possible to buy a cell phone in Canada. It is recommended that you
do not sign a contract for a cell phone plan. There are large penalties if
you cancel your phone before your contract expires. For most students it
is best to get “pay as you go” phone. For this kind of phone you purchase
cell phone time as you need it. You can either purchase a phone from one
of the cell phone companies or buy a used phone from a student who is
leaving Canada. For help on getting and setting up cell phones talk to your
school counselor when you arrive in Canada, they can guide you to a local
store that sells prepaid phones and phonecards nearby
How can I call my country?
To make an international long distance phone call dial 011 + country code
+ city code + phone number. The rates for these calls can be expensive. It
is recommended that you buy a calling card to make long distance phone
calls. Many convenience stores offer a variety of long distance phone cards.
Be sure to check the rates for calling your country before you buy the card.
Do I need medical insurance in Canada?
Yes! While you attend SSLC or VIC/VIC-CC, you are required to have
medical insurance. You will be asked to show proof of your medical insurance
when you arrive at the school. If you do not have medical insurance when you
arrive you will have two weeks to get it. All Canadians have health insurance. If
you don’t have it seeing a doctor or a medical emergency is extremely
expensive. Talk to your agent about getting medical insurance before you
leave your country.
British Columbia (Vancouver, Victoria, Surrey ): If you are a student (more than 6
months of study) on a student visa you can apply for BC Medical in British
Columbia http://www.health.gov.bc.ca/msp/infoben/index.html
Ontario (Toronto): International students are NOT eligible for coverage under
the Ontario Health Insurance Plan (OHIP). You must get insurance on your own.
19Can I fill out my prescription at a
Canadian pharmacy?
It may be possible to fill out prescriptions in Canada. If you have a medical
condition or require special medicine or treatment, get a letter from your doctor
in your country explaining the medical condition and purpose for the medication.
Also get a translation of the prescription and the letter. Bring all of this to a
Doctor in Canada so that they can give you a Canadian prescription to be
filled at a pharmacy. If you have any medication sent from your country make
sure all the documents explaining the reason for the medication are with the
medicine translated into English. Canada Customs may not allow the medicine
to enter the country so make sure you are prepared before you come. Also
be sure to inform the school of any medical conditions or allergies you have.
Can I get a library card in Canada?
Canadian cities have great public library resources. Libraries are popular
places for students to study. They also have a large selection of books,
magazines, DVDs and music. Getting a library card is a great way to save
money and take-out books for your reading pleasure. To get a library card
you will need some form of identification such as a driver’s license, student
card or passport. You will also need something with your current address
in Canada on it. This can be a bill or letter you have received with both
your name and address on the envelope.
For more information on using public libraries in Canada you can visit the
following websites.
• Toronto: www.torontopubliclibrary.ca
• Victoria: www.gvpl.ca
• Vancouver: www.vpl.vancouver.bc.ca
• Surrey: www.spl.surrey.bc.ca
Will I be able to drive in Canada?
As long as you have an International Driver’s License you can drive for up
to six months in Canada. You will have to get your International Driver’s
License in your country before coming to Canada. If you have a translation
of your driver’s license and driver’s record from your country it may be
possible to change your license to a BC and Ontario driver’s license.
They will keep you old license when you do this.
For BC visit www.icbc.com/licensing for more information. For Ontario visit
www.mto.gov.on.ca for information on getting an Ontario driver’s license.
20Staying Safe
Canada is a very safe country. As long as you use a little
common sense it is unlikely that you will have any problems
while staying in Canada. Still there are some things you
should do and not do to stay safe while living in Canada.
In the case of an emergency call 911. They will ask if you
need the police, fire department or ambulance and will need
Do Don’t
•• Be aware of your surroundings •• Give money to strangers
• Stay in well lit areas at night
Have a plan for getting home at the end
•
Show your wallet to anyone who asks
you for money
• of the night
Have your address written down and
••
Leave your bag or purse open and/or
unattended
• with you
Have important phone numbers written
••
Take rides from people you don’t know
Carry large amounts of money with you
• down and with you
Keep your valuables close and where you
Take open drinks from people in bars
Leave your drink unattended in a bar
• can see them
Ask someone in a uniform for help if lost
or in trouble (Police officer, bus driver,
• store clerk, security guard, etc.)
Wear a seatbelt when in a car
21TRANSPORTATION
One of the first things you will have to learn is how to get around. In this section you will find
out about transportation in Canada according to the area you will be studying in, Vancouver,
Surrey, Toronto and Victoria. For the purpose of transportation Vancouver and Surrey are
combined in this section as the Greater Vancouver Regional District.
In this section of your guide you will find the following transportation information:
• Public Transportation for Vancouver and Surrey
• How to get from Vancouver to Victoria
• Public Transportation for Victoria
• How to get from Seattle to Victoria
• Public Transportation for Toronto
• Bikes and bike paths
Remember that it is always a good idea to carry your address and phone number of your
homestay and the school phone number with you at all times in case you get lost.
VANCOUVER/
SURREY
The area around Vancouver, including the
suburbs and nearby cities of Surrey, Richmond
and Burnaby is known as the Greater Vancouver
Regional District. Public transportation in
Greater Vancouver is provided by Translink
www.translink.ca.
The Greater Vancouver Regional District is
divided into sections called zones.
• Zone 1 includes most of Vancouver,
except for anything over the Lion’s Gate
Bridge.
• Zone 2 includes Burnaby, Richmond,
North Vancouver, and parts of West
Vancouver.
• Zone 3 is anything beyond Zone 1 &2
including Surrey.
22Trolley Busses / Standard Busses
Main bus route to
SSLC Campus
5 Stops across the street
Transfers are free until the time of expiry
SkyTrain
provides a worry-free and comfortable
commute downtown
5am-12am approx.
Canada line: Vancouver to Richmond and yvr
millenium line: Vancouver to Burnaby
Expo line: vancouver to surrey
For SSLC Campus: Granville Station
HEADING VIC-CC is only a one block walk
TO VIC-CC? from the Granville SkyTrain Station
SeaBus
RUNS ON
INTERVALS
15/30 minute
From North Vancouver to downtown Van
Transit Cash Fare Bus Pass
Fares
Zone 1 $2.85 $93
Zone 2 $4.10 $126
Zone 3 $5.60 $172
Valid for all froms of public transportation in Van
Bicycles are cheap, eco-friendly,
and a great way to explore the city
on sunny days. Vancouver has
many bike lanes throughout the city.
2324
VICTORIA
The bus in Victoria is very easy and convenient to use. Public transportation
in Victoria is run by BC Transit. For information about transit in Victoria visit
www.bctransit.com.
Unlike Vancouver, there is no zone division in Victoria. Bus passes and tickets
are available at various convenience stores in the city.
The most common transportaion in Victoria
Cash Fare 10 Tickets Day Pass
$2.50 $22.50 $5.00
Monthly pass $85.00 sold on campus
GOING TO VANCOUVER?
Take the public bus to
the ferry terminal at: 70 72
SWARTZ BAY
Walk on passEnger$17.20
It is more convenient to take the Pacific
Coach Line to downtown Vancouver
25TORONTO
Public transportation in the Greater Toronto Area is provided by the Toronto transit
Commission (TTC). You can get information about transit in Toronto from the TTC website,
www.ttc.ca. The TTC includes busses, subway and streetcars. Toronto doesn’t have transit
zones and one fare will allow you to transfer between any of the different forms of public
transportation. There is an extra charge if you use the Express buses.
Cash Fare SUBWAY
$3.25 6am–1:30am
Tickets STREETCAR
$3.00
all night routes
All SSLC students receive a discount price:
sAVE $29.5 Monthly
Pass
TTC is a 24-hour system $146.25
SSLC is a short walk from Eglinton station
26CANADIAN CUSTOMS
& ETIQUETTE
Welcome to Canada!! We are so happy that you have decided to study in our
country. There are many things you may have heard about Canada already.
You might have heard that it is a cold country and that we all love winter
sports, especially ice hockey (in Canada we just call it hockey). You may have
heard that we say “Eh!” at the end of our sentences. You may have heard
that Canadians are generally very polite. Perhaps you’ve heard that Canada is
a very accepting and multi-cultural country. There’s some truth to all of these
generalities, but that’s not all you need to know about Canada, eh!
Living in another country and culture can be a difficult adjustment. Adapting
to a new way of doing things and trying to live in a foreign culture can be
a challenge and can lead to culture shock. The best way to overcome this
challenge is to be prepared. In this section of the guide we will go over some
of the customs and etiquette in Canada. We hope this will help you as you
begin your fantastic journey of living and studying in Canada.
Customs (noun): The usual way of doing something in a
given situation.
Etiquette (noun): The accepted and proper behaviour in
social situations.
Culture (noun): The behaviours, beliefs and characteristics
of a particular social, ethnic, or age group.
Culture shock (noun): A state of confusion and distress
experienced by an individual who is suddenly exposed to
a new, strange or foreign social and cultural environment.
ON THE STREET/
AROUND TOWN
There are many things you might notice that are different in Canada while
you are out and about. Here are a few things to help you while you are
exploring around the city.
• Walk on the right
When walking on the sidewalk, in hallways, up stairwells, in shopping
malls and anywhere else stay on the right. Canadians both drive and
walk on the right.
• Hold the door open for the next person
When walking out of a busy shopping mall, restaurant, store or any
other place with a lot of people it is customary in Canada to hold the
door open for the person behind you. This person should take the door
from your hand and hold it open for the person behind them. This way
no one has a door close in their face.
27• Don’t spit in public
It is very rude to spit in front of other people. In some cities spitting on
the street may even carry a fine. Do not spit in drinking fountains, and
if you spit in a sink make sure to rinse it down the drain.
• Smoking
Most cities in Canada now have a public smoking ban in buildings. This
means you cannot smoke inside any building, including restaurants,
pubs and bars. Smoking is only permitted outside and you must be
at least 6 meters away from any door or window. Ask at your campus
where the designated smoking area is located.
• Lining-up
It is customary to line-up in Canada when waiting. Do not assume that
you can go to the front of a line just because you see an open space.
Cutting in line is considered to be extremely rude. You can ask the
person at the end of the line, “Is this the line for…” to check if you are
in the correct line. This is also a great way to practice your English!
• Personal space
Canada is a wide open country. As a result Canadians have a much
larger area of personal space than you may be used to. You may even
notice a Canadian apologizing to you as they pass by even though he
or she never even touched you. This is because they are apologizing
for entering your personal space. Personal space in Canada is about
the length of your arm. If you need to pass by someone it is polite to
say, “Excuse me.”
ON THE BUS
For most students in Canada the bus is the most common form of
transportation. For more information on riding the bus take a look at the
Transportation section of this guide. Here are a few points of etiquette to
keep in mind while using public transportation in Canada.
• Move to the back
If there are no seats on the bus, make sure you don’t stand at the front
of the bus. This will make it more difficult for other passengers trying
to get on the bus. When you get on the bus move yourself as far back
as you can. As people exit the bus and space opens up keep moving
back so others can get on at the front.
• Don’t block the exit
Make sure you keep the exit doors clear. This may be a tempting area
to stand because it is open and has lots of space, but when it comes
time for people to exit you will find that you are in the way.
• Exit out the back doors
You should exit out the rear doors of the bus. If you try to exit out the
front this gets in the way of people trying to get on the bus.
28• Give up your seat for the disabled or elderly
Give up your seat for those who need it more than you. It is customary
in Canada to give up a seat for the disabled, elderly, parents with young
children and pregnant mothers.
• Keep the volume down
Remember that the bus is a small public space and sounds carries far.
If you are listening to an MP3 player keep the volume down so others
on the bus don’t also have to listen to your music. Also if you are
talking on your cell phone or with your friends keep your voice down
to a polite level.
EATING OUT
One of the great joys of traveling and experiencing another culture is trying
all the different kinds of food. Multiculturalism in Canada also means that
you can try food from all over the world. Canadians love dining out. Here
are a few tips for you about Canadian eating etiquette.
• Calling over your waiter or waitress
It is considered impolite to yell for service in Canada. The accepted
method of getting your servers attention is to make eye contact with
him or her and raise your hand.
• Table manners
Proper table manners are very important in Canada. Slurping or otherwise
eating noisily is considered impolite. Also chewing food with your mouth
open and eating with your elbows on the table are considered to be
poor table manners.
• Please and Thank You
When asking for food, drinks or any other requests or service it is polite
in Canada to end your request with a “please.” For example “May I have
some more water, please?” Similarly it polite to say “Thank you” when
receiving your food or having your request met. General politeness and
using “please” and “thank you” will go a long way in bridging the culture
gap. If you don’t use “please” your server may think you are being rude
and the service you receive won’t be as good. 29• Practice your English
Eating out is a great chance for you to practice your English. Try not
to simply point at items on the menu. It is especially rude to point at
what someone is having at another table. By making an effort at being
polite and asking for something you are showing your interest in the
culture and your server will appreciate you for it.
• Be aware of others
Remember you are not the only one in the restaurant. When in a small
group be careful to not be too loud. Remember that a foreign language
sounds much louder than English to Canadians as they are not used to
hearing it. What may seem like a normal volume in your country could
be very considered very loud to Canadians.
• Tipping
In Canada we generally tip at the end of a meal. The standard amount
of a tip is 15%. Remember that both the tax and the tip are not included
in the price of your meal, so don’t be surprised if your bill is a little bit
more than you expected. If you are genuinely not happy with the service
you received then it is okay not to tip.
IN THE BATHROOM
Hygiene is important to us all. There are a few points about bathroom
etiquette that may be useful for you to know.
• •
Using the toilet
Of course you should flush the toilet after you use it. Plumbing
in countries can be different though, so you may find some
differences.
• Put used toilet paper in the toilet and flush it. Do not put it in
the garbage.
• Wrap feminine hygiene products in tissue and put in the
garbage. Do not flush them down the toilet as they can clog
the plumbing.
• Standing on the toilet is dangerous. Do not stand or squat on
the toilet.
• Place the toilet seat down after using it. Wipe any drips off the
seat when done.
• •
Taking a shower
A few points on showering in Canada. If you are living with other
people please respect their bathing products. Some shampoos,
soaps and cleansers can be quite expensive.
• Use the shower curtain. Some countries have a drain on the
bathroom floor and are used to showering without a shower
curtain or door. In Canada this is not the case. It is very
important that you use the shower curtain. Make sure that the
shower curtain is inside the bathtub or water will still spray
out onto the floor.
30• Keep it short. If you are living in a house the water heater may
take some time before heating the water up again. Keep your
shower short to save hot water and to give time for others in
the house to use it.
• Clean up after yourself. Rinse any soap scum down the drain.
Stand on a bathmat to dry yourself and wipe up any water that
may drip onto the floor.
• Using deodorant, perfume and cologne. Using deodorant to cover
up any body odours is polite. However, if you use perfume or
cologne use very little. Some people are very sensitive to smells,
and in general Canadians do not like strong, over powering
odours.
• •
At the sink
Proper etiquette around sinks in public washrooms is very
important. Always try and think about the person who will be
using the sink after you. Take a look at the sink and counter
top around the sink after using it and ask yourself if you would
be happy to use it.
• Don’t spit or blow your nose in the sink. Use tissue paper to
blow your nose and dispose of it in the garbage.
• Wash your hands after using the toilet.
• Don’t dump leftover food or noodles down the sink drain.
• Wipe up the counter around the sink after using it.
IN YOUR HOMESTOAY
OR DORMITORY
For many students it is an adjustment to live with a new group of people,
especially when the people are from very different backgrounds and cultures.
Be respectful to those around you and remember to follow the rules of the
homestay or dormitory. Also if you are staying in a homestay, remember
that all Canadians immigrated from somewhere. Canadians come from
many different backgrounds, cultures and ethnicity. It is very rude to
suggest someone is not Canadian just because their family does not have
•
a European background.
Don’t be shy. You will enjoy yourself and your time in Canada
more if you can be friendly with the people you live with. It’s also
a good way to practice your English.
• Don’t use without asking. Get permission before using computers,
internet, washing machines, etc. If you are not sure how to use
something ask. It is much better to ask a question than to make
a mistake and end up breaking something. Remember to show
respect for the property of others.
• Use a phone card for long distance phone calls. Charging your
phone calls to your homestay family’s telephone is very disrespectful.
• Clean up after yourself. There is no personal maid service as part
of your homestay or dormitory agreement. Nobody likes a dirty
space so help out and keep your living space clean.
31IN THE CLASSROOM
AND AT SCHOOL
Studying in Canada is a great way for you to meet people from all over the
world. We want you to get the most out of your education in Canada. Here
•
are a few points about classroom etiquette
Ask questions! Don’t be afraid to ask a question in class, especially if
you don’t understand. Chances are that someone else in the class might
want to know the same thing. However you should keep your questions
limited to the class or topic being discussed. The teacher is there for
all the students, not as your personal tutor. If you have a question that
is not related to the subject or lesson, wait until the class is finished
and ask your teacher if he or she minds answering a question for you.
• If you don’t understand something someone says or were not able to
hear what they said the polite way to express this is to say “Pardon”
or “Excuse me, could you repeat that please?” Saying only “what?” or
“why?” is considered to be impolite.
• Turn your cell phone off before class and don’t text message during
class time.
• Don’t talk over the teacher or other students. It is considered impolite
to not let someone finish speaking.
• Be prepared for class. You should have your notebooks and writing
materials with you when you come to class.
• Participate!!! Raise your hand if you know an answer. Speak up and
don’t be shy.
• Have fun!!!
32YOUR FIRST DAY AT SSLC
Your first day (Intake Day) in a new school can be an exciting and nervous
time. Some preparation can help you reduce stress.
Here are some tips for your first day:
Get plenty of sleep and eat a good breakfast. You cannot do your best if you
are tired.
Learn the route to SSLC before your first day. You should find out:
•• What bus to use? Do you have to change busses?
• Where to get on the bus? Where to get off the bus?
What time should I leave?
Your homestay family, roommate, or SSLC House Mate can help you. You
can also use your computer to log onto your local public transportation
website. (See the Transportation section in this guide on page ###)
• Please arrive early. 8:15am! Please remember that often there are many
new students at one time.
• Check in! Please let us know you are here.
Thing to bring:
•• Copies of your Passport and Medical insurance.
•• Your letter of acceptance
Something to drink, or a water bottle.
• A pen
Lunch. Lunchtime is a good time to make some new friends!
On your first day at SSLC, you should expect to stay with us for most
of the day. Depending on the number of new students that arrive, you
might not be finished until 3:30pm. We basically have 2 kinds of Intake
Day: Big Intake Day and Small Intake Days. We receive most of our new
students on the first Monday of the month (Big Intake Day). Other days
are much smaller (Small Intake days). The schedules basically work like
this, but the actual times may vary.
33SSLC Vancouver Howe Campus
(ESL)
New Student Orientation Information
Hello New SSLC Student!
Congratulations on your excellent decision to study at SSLC! We look forward to making your stay
with us one of the most memorable experiences of your life. Here are some things to know as your
prepare for your first day at SSLC.
Student Plan for Day 1:
Phone:
SSLC
First Day of 8:30 AM Vancouver
549 Howe Street,
604-678-8148
Program Howe Campus 5th Floor,
Please DO NOT Vancouver, BC
be late!
Your 1st Day @ School Includes:
1. Check In
2. Written Placement Test
(Please submit the 3. Orientation
items below)
/Speaking Assessment
Please Bring the Following Items to School:
original passport and a photocopy of your passport
(page with picture)
a photocopy of your Valid Visa
(if applicable)
a photocopy of your Medical Insurance in English
(medical coverage is mandatory)
a picture for SSLC student ID card
(3 cm X 4 cm)
Please inform us immediately of any change in your arrival or study plans.
We are looking forward to meeting you!
Admissions
Sprott Shaw Language CollegeSSLC Vancouver Howe Campus
(ESL)
549 Howe Street, 5th Floor,
Vancouver, BC
Phone: 604-678-8148
www.studysslc.com info@studysslc.comSSLC Surrey Campus (ESL)
New Student Orientation Information
Hello New SSLC Student!
Congratulations on your excellent decision to study at SSLC! We look forward to making your stay
with us one of the most memorable experiences of your life! Here are some things to know as your
prepare for your first day at SSLC!
Student Plan for Day 1:
Day: Time: Location: Address: Phone:
First Day of 8:45AM SSLC 10072
Program Surrey Campus King George Blvd. 604-930-5161
Please DO NOT Surrey, BC
be late!
Your 1st Day @ School Includes:
1. Check In
2. Written Placement Test 3. Orientation
(Please submit the
/Speaking Assessment
items below)
Please Bring the Following Items to School:
original passport and a photocopy of your passport
1 (page with picture)
a photocopy of your Valid Visa
2 (if applicable)
a photocopy of your Medical Insurance in English
3 (medical coverage is mandatory)
a picture for SSLC student ID card
4 (3 cm X 4 cm)
Please inform us immediately of any change in your arrival or study plans.
We are looking forward to meeting you!
Admissions
Sprott Shaw Language CollegeSSLC Surrey Campus (ESL)
Surrey Central Skytrain
City Pkwy
King George Blvd
102 Ave
137a St
Central City King George Blvd 101b Ave
Shopping Centre
Staples
101a Ave
Whalley Blvd
101 Ave
137a St
100 Ave
King George Skytrain
SSLC Surrey Campus
10072 King George Blvd.
Surrey, BC
Phone: 604-930-5161SSLC Victoria Campus (ESL)
New Student Orientation Information
Hello New SSLC Student!
Congratulations on your excellent decision to study at SSLC! We look forward to making your stay
with us one of the most memorable experiences of your life! Here are some things to know as your
prepare for your first day at SSLC!
Student Plan for Day 1:
Day: Time: Location: Address: Phone:
First Day of 8:30 AM SSLC #103-31
Program Victoria Bastion Square 250-383-5464
Please DO NOT Campus Victoria, BC
be late!
Your 1st Day @ School Includes:
1. Check In
2. Written Placement Test 3. Orientation
(Please submit the
/Speaking Assessment
items below)
Please Bring the Following Items to School:
original passport and a photocopy of your passport
1 (page with picture)
a photocopy of your Valid Visa
2 (if applicable)
a photocopy of your Medical Insurance in English
3 (medical coverage is mandatory)
a picture for SSLC student ID card
4 (3 cm X 4 cm)
Please inform us immediately of any change in your arrival or study plans.
We are looking forward to meeting you!
Admissions
Sprott Shaw Language CollegeSSLC Victoria Campus (ESL)
t
ment S
Ya t e s S t
Govern
commerc
Whar
t
i a l A ll e y
L a n g le y S
f St
SSLC Victoria Campus
#103-31 Bastion Square,
Bastio Victoria, BC
n Squa
re Phone: 250-383-5464
View St
Wharf St
t
L a n g le y S
ent St
The Keg
Governm
Fort St
t
L a n g le y S
Broughto
n StSSLC Toronto Campus (ESL)
New Student Orientation Information
Hello New SSLC Student!
Congratulations on your excellent decision to study at SSLC! We look forward to making your stay
with us one of the most memorable experiences of your life! Here are some things to know as your
prepare for your first day at SSLC!
Student Plan for Day 1:
Day: Time: Location: Address: Phone:
120 Eglinton
First Day of 8:30 AM SSLC Avenue East,
Program Toronto 416-486-6561
Please DO NOT 3rd Floor,
Campus Toronto, ON
be late!
Your 1st Day @ School Includes:
1. Check In
2. Written Placement Test 3. Orientation
(Please submit the
/Speaking Assessment
items below)
Please Bring the Following Items to School:
original passport and a photocopy of your passport
1 (page with picture)
a photocopy of your Valid Visa
2 (if applicable)
a photocopy of your Medical Insurance in English
3 (medical coverage is mandatory)
a picture for SSLC student ID card
4 (3 cm X 4 cm)
Please inform us immediately of any change in your arrival or study plans.
We are looking forward to meeting you!
Admissions
Sprott Shaw Language CollegeSSLC Toronto Campus (ESL)
pto n Av e
Ro eham
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to n Av e
Eglin
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Loblaws
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Dunfi
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St
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Yo n g e S t
St
Eglinton Subway Station
e
a n Av
Soud SSLC Toronto Campus
120 Eglinton Avenue East,
3rd Floor, Toronto, ON
Phone: 416-486-6561
416-486-6561SHARE YOUR EXPERIENCE
We hope your stay in Canada will be full of wonderful moments that last for a lifetime from
the beginning to the end.
If you feel that your experience was a great and broadened your horizon, please share it with
us and future students who do not know if they should go and study abroad.
We of course do think a study abroad experience is a life changing experience and will enrich
your life on all levels. To be able to speak, write and communicate in English is one of the most
important things these days to help you to find a better job, and advance your career. Pair this
with experience in another culture and your future employer will view you in a different light.
You can send us your feedback anytime ( even 10 years later); We love to hear from our ex
students. If possible send us a picture with it and perhaps let us know where you work or
how your stay with us helped you back in your country.
info@studysslc.com Subject: Testimonial.
E-MAIL: info@studysslc.com
Please contact us by e-mail for any additional questions or
comments that you might have, before, during or after your
courses. We are looking forward to hearing from you and to
staying in touch with you!
ON FACEBOOK: http://www.facebook.com/studysslckgicgro
Interested in our activities and meeting students that are
currently enlisted or have completed programs at SSLC? Visit
us on our facebook page to find out more!
ON TWITTER: http://twitter.com/studysslc
Join us on Twitter to find out more about our current activities
and to get the latest news about SSLC.
ON YOUTUBE: search studysslc on Youtube/////////////////////
Find out more about our campuses, programs, activities
and students by watching our movie channel on Youtube.
ON INSTAGRAM: http://www.instagram.com/studysslc
Follow us on instagram to find out more about our current
activities and get the latest news about SSLC..
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