PRACTICE LEAFLET Winter/Spring 2020 - OPENING HOURS: MONDAY TO FRIDAY 8am-6.30pm Contact us on: 01242 602307 - Winchcombe Medical Centre
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PRACTICE
LEAFLET
Winter/Spring 2020
OPENING HOURS:
MONDAY TO FRIDAY 8am—6.30pm
Contact us on:
01242 602307
Welcome to Winchcombe!
Winchcombe Medical Centre is proud to serve the population of Winchcombe and it’s
surrounding villages. Our Practice boundaries extend to Dumbleton to the North, Kineton and
Temple Guiting to the East, Brockhampton to the South and Cleeve Hill to the West. All Patients
will be treated with dignity and respect, regardless of age, sex, colour, creed, sexual orientation,
disability or religious belief. We are proud to be both a training and research practice.
To register with the Practice please ask reception for a new patient pack and return the
completed documentation to us as well as the ID requested on the forms. Your new patient
application will be checked by a GP and if they feel that you would benefit from a new patient
appointment we will make contact with you.
OUR DOCTORS
Winchcombe Medical Centre is run by five GP Partners who in turn, employ three further Drs
and, from time to time, host GP Registrars (fully qualified Doctors undergoing specialist GP
training).
Dr Charles Inman (Mb Ch.B Bristol 1994, MRCGP, MRCP, DFFP) is a GP
Partner, having joined the practice in 2005; he has particular interests in
Diabetes, Dermatology and Minor Injuries. He runs a regular minor surgery
clinic here at the surgery.
He is married to a local GP in Cheltenham.
Dr Erica Mitchell (MBBS, DCH, DRCOG, DFSRH, MRCGP) is a GP Partner and
works Tuesdays, Wednesdays and Fridays.
Dr Mitchell is a GP trainer and often supervises GP Registrars. Dr Mitchell is
the surgery lead for Respiratory conditions, women’s health, osteoporosis,
kidney conditions. Dr Mitchell also fits coils.
Dr Mitchell lives locally with her husband, two daughters and son.
Dr Tracy Jackson (MB Ch. B Manchester 1999, DCH, DPD, MRCGP, DRCOG) is
a GP Partner and works Mondays, Wednesdays and Thursdays.
Dr Jackson is a GP Trainer and often supervises GP Registrars. Dr Jackson is
the surgery lead for Dementia, learning disability, obesity, cancer, adult
safeguarding and is our prescribing/dispensing link GP. Dr Jackson also
performs minor surgery.
Dr Jackson lives with her husband and two young daughters.
Dr Georgina Charlwood (BSc, MBBS London 2002, DRCOG, MRCP, MRCGP, DFFP) joined the Practice in 2015 and took her post as a GP partner from the start of 2016. She works part time from Monday to Thursday, and has become the practice lead for the care of the elderly, mental health problems and child protection. Dr Charlwood also performs vasectomies once a month. Dr Charlwood lives in Winchcombe with her two young children and her husband. Dr Michael Kilshaw (BSc Hons, MBBS London 2003, MRCS, MRCGP) took his post as a GP partner from the October 2019, prior to this he was a salaried GP with the practice. Having had a previous career in surgery and orthopaedics, he has an interest in surgical and bone & joint conditions. Dr Claire Etheridge (BSc, MBBS London 2011, MRCGP, DFSRH) is a salaried doctor and works on Mondays, Tuesdays and Fridays. Dr Etheridge lives in Cheltenham with her husband and young son. Dr Elizabeth Crowther is a salaried doctor who joined in September 2020. Dr Crowther lives in Worcester with her husband and two young children. Dr Sue Andrews (BMSS, MRCGP) is a salaried doctor who joined us on the retainer scheme in August 2019 and has been working with us since May 2018. Dr Andrews lives in Cheltenham with her husband.
MAKING AN APPOINTMENT WITH YOUR DOCTOR ABOUT A ROUTINE MATTER
If your problem is non urgent or is a follow up to a previous consultation, you can make an
appointment by calling us on 01242 602307. Alternatively, if you ask at reception, you can
obtain a password for internet booking.
All appointments with our GPs are ten minutes long and are for one problem only. If you have
two problems, kindly book a double appointment.
We endeavour to offer routine appointments within one week with at least one of our GPs.
Often our GPs have to take time out for meetings, clinical development or annual leave and this
can push their waiting times up. From time to time we need to use locum doctors to keep our
waiting times to a minimum.
When you register with the Practice you will be allocated a usual Dr who will be your main point
of contact but you are welcome to see any GP in the Practice and can request to change your
usual Dr if you wish.
MAKING AN APPOINTMENT FOR A MORE URGENT PROBLEM
If you are feeling unwell or have an urgent medical problem that you wish to discuss with a
clinician, then give us a call as early as you can. Our reception team are trained to manage your
call accordingly and you will either be offered an appointment with a GP or with our Nurse
Practitioner in our Acute Illness Clinic the same day or signposted to a more appropriate
specialist.
If you call later in the day and we have run out of appointments, the
Doctor will be sent a message asking them to consider whether you
need to be seen on the same day or if your problem can wait.
This allows us to prioritise those who really require our care at a time
when demand is extremely high.
Our reception team are also trained in recognising symptoms of an
extremely urgent nature and, depending on what you describe, they
may advise you to attend the surgery immediately or telephone for an ambulance.
ACUTE ILLNESS CLINIC
Our AIC is a surgery that takes place every day into which all patients with minor illnesses or less
complex conditions are offered same day appointments. Examples of conditions for the AIC
would be coughs, colds, viral infections (flu), rashes, shingles or medication queries. Most days
the AIC is run by Nick Puffett, our Advanced Nurse Practitioner. The AIC does not offer
appointments for children under 2 years old.
REQUESTING A HOME VISIT
We do provide a home visiting service for those patients who are too
ill or too frail to attend the surgery. If you need a home visit please
phone us before 10:30am (except in genuine emergencies) as this
helps our doctors to plan their time efficiently. For callers after this
time it may not be possible to arrange a visit for that day. Remember
that the surgery is set up to assess patients and we have a much
greater range of equipment available at the surgery, such as ECG machines, good lighting,
resuscitation facilities and so on, than we can provide to patients in their homes. It may be
impossible to examine someone properly at home.
EMERGENCIES AND OUT OF HOURS CALLS
On weekdays between 6.30pm and 8.00am the
following morning and throughout weekends and
Bank Holidays you can call the main surgery number
01242 602307 and you will be transferred to NHS 111
who will ensure that you get the medical attention
you need, if appropriate. If there is any threat to life
you should not hesitate to call 999 for an ambulance.
EXTENDED HOURS APPOINTMENTS
We also offer some early morning weekday appointments and some Saturday morning surgeries
offer GP appointments for routine problems along with some Nurse led appointments. These
surgeries are skeleton surgeries so emergencies or urgent requests cannot be dealt with.
APPOINTMENTS WITH OUR NURSES
The Practice is extremely lucky to have a team of three Practice Nurses (Wendy, Cheryl and
Lauren) and two Health Care Assistants (Annita and Donna) as well as our Nurse Practitioner,
Nick. Our nurses offer annual review
appointments for those who suffer with
chronic diseases, cervical smears, coil checks,
smoking cessation support, blood tests, ear
syringing, foreign travel, childhood
immunisations and more. During the autumnal
months our nurses play an integral part in
ensuring all patients at risk are vaccinated
against flu.
THE DISPENSARY
Winchcombe Medical Centre is able to dispense medications to those patients who live more
than one mile away from a retail pharmacy. For the most part, this covers patients in all outlying
villages and some areas of Winchcombe. Our Clinical Pharmacist is Aitzol Calleja Tolosa who
assist with medication reviews and medication queries.
The dispensary team (Sam, Liz, Lynn, Annie, Nadine
and Kate) will also print the repeat prescriptions for
patients to whom we do not dispense. We require 2
full working days between your request for a repeat
and you calling to collect it. If you request something
that is not on repeat then a message has to go to the
GP before it can be authorised. This can take up to
one week. The safest and easiest way to request
your medication is by signing up to SystmOnline.
Simply ask for a form at Reception and you will be issued with a password. Alternatively you can
request your prescription in writing at the surgery.
The dispensary does not accept incoming phone calls but they do have an answerphone where
you can leave any medication queries and they will call you back.
DISTRICT NURSES
The Practice is supported by a team of District Nurses who offer care in the community to those
who are housebound or suffering with a terminal illness. You can contact the District Nursing
team via 0300 421 6070 option 2.
WE ARE ALSO SUPPORTED BY IMPROVED ACCESS APPOINTMENTS From 1 April 2018 the following practices are participating in a pilot scheme to offer SEVEN DAY access to a GP or Advanced Nurse Practitioner appointment: Leckhampton; Cleevelands; Sixways; Stoke Road and Winchcombe Medical Centre. This means that appointments will be available at one of the listed practices on a rotating basis outside of normal working hours. These appointments are pre-bookable through your normal practice, but please note there is no telephone access to the surgeries after 6.30pm Monday to Friday or at weekends. For urgent appointments, on Saturday afternoons and all day Sunday up until 8pm, a county- wide service will be provided from three central locations in Cheltenham, Stroud and Gloucester. We hope that our patients will find these ‘Improved Access’ appointments helpful, particularly those people who need to book appointments outside of normal working hours. VISITING PHLEBOTOMIST We have a weekly clinic where a hospital Phlebotomist (blood taker) attends. This clinic is on a Friday morning and we endeavour to put all appointments for blood tests into these slots. MIDWIFERY SERVICE Our community midwife leads all antenatal care for expectant mothers. She offers appointments at the surgery on Wednesday afternoons. Messages can be left for our midwife at the surgery or if more urgent, she can be contacted on 0300 421 6175 and requesting the antenatal clinic. OTHER SERVICES ON-SITE PODIATRY Gloucestershire Care Services host a podiatry clinic three days a week at Winchcombe Medical Centre. You can self-refer to this service at the following address: https://www.glos-care.nhs.uk/our-services/specialist-care/podiatry PHYSIOTHERAPY Gloucestershire Care Services also host a physiotherapy service three days a week, which you can self-refer to at the following address: https://www.glos-care.nhs.uk/our-services/specialist-care/adult-physiotherapy
SERVICES WE PROVIDE
CRYOTHERAPY
Two clinics are held each year for cryotherapy appointments. Please make an appointment with
your doctor for an initial assessment, after which you will be placed on the waiting list and
notified by letter when a date can be offered for your cryotherapy.
VASECTOMY
A vasectomy service is run by Dr Georgina Charlwood. She is assisted by an experienced nurse as
well as another member of the nursing team. We have a leaflet available online and in the
surgery if you are interested in this service.
LONG ACTING REVERSIBLE CONTRACEPTION
Winchcombe Medical Centre offers appointments for LARC - Long acting reversible
contraception. These are:
The Contraceptive Injection which lasts between 8-13 weeks
The Contraceptive Implant which lasts up to 3 years
The Intrauterine System which lasts 3-5 years
The Intrauterine Device which lasts 5-10 years
For more information regarding any of these options please book a telephone appointment to
discuss suitability
FLU
Please support your surgery by having your flu jab with us. The funding helps us provide services
to our patients.
Patients in the following groups are entitled to a free flu vaccination each year. We publish our
dates in early September, so keep an eye out!
• Patients over 65
• Those aged six months to under 65 years in clinical risk groups
• Pregnant ladies
MINOR SURGERY
A special clinic is held for minor surgical procedures. Please make an appointment with your
doctor for an initial assessment, after which you will be placed on the waiting list and notified by
letter when a date can be offered to you for your minor surgery.
TRAVEL VACCINATIONS
We all love a holiday and we are pleased to be able to
offer a travel vaccination service. However, this work is
not described as core work and, for this reason, it is
chargeable and it is also not something that we can
squeeze in at last minute as our NHS patient work will
always take priority.
If you would like us to administer your vaccinations for
travel, please allow at least six weeks before you depart
and complete our travel vaccination questionnaire
(available on the website or at reception) before making
your appointment.
MINOR INJURY SERVICE
We are also pleased to offer our patients a dedicated Minor
Injuries service. This service is run by our team of nurses and
supported by our GPs. If you or someone you are with suffers
from a Minor Injury (laceration, fall, bite etc) you can attend the
surgery straight away for an appointment. Phoning helps us to
make necessary arrangements to treat you but is not essential.
We hope you find this service reduces unnecessary visits to A&E.
The only exclusion from our Minor Injuries service is suspected
broken bones. We do not have X-ray equipment on site so would
need to refer any patients attending with a suspected broken
bone on to the larger hospitals.
CHAPERONES
All patients are entitled to have a chaperone present for any consultation, examination or
procedure where they feel one is required.
Please ask for a chaperone if required, at the time of booking an appointment, if possible, so
that arrangements can be made and the appointment is not delayed in any way. Our healthcare
professionals may also require a chaperone to be present for certain consultations and this too
should be indicated to you prior to the appointment for the same reasons.
THE PRACTICE MANAGEMENT
TEAM
The Practice Management team handles
all non-clinical aspects of the practice.
The team is led by Melissa Parsloe with
Clare Burton as her assistant and Jane
Parry as Reception/Admin manager.
RECEPTION TEAM
The Reception Team is made up of
Sara, Shelly, Carol, Jayne, Helen,
Amanda, Annabel and Lauren.
They will help you make
appointments and advise you how
to choose the right service for
your medical needs.
SECRETARIES
Leanne, Greer and Helen are our practice secretaries,
managing all onward referrals for secondary care. You can
contact the secretaries via the main reception number.
SUMMARISER
Our summariser Clare processes records coming in from patients’
previous surgeries, and processes letters on behalf of the doctors.
DISABLED ACCESS
The practice has full wheelchair access with a lift to the first floor areas and a disabled toilet on
both the ground and first floor.CONCERNS, COMPLIMENTS OR COMPLAINTS The Practice Management Team lead our complaints process and will conduct full investigations into any complaints they receive. Our complaints procedure is available at reception or on the website. The Practice Management Team will also gladly meet you or chat over the telephone to address any lower level concerns. The Practice is committed to continuous improvement and discusses all concerns, complaints and suggestions at full team meetings. STAFF TRAINING DAYS Five times a year we close the surgery for an afternoon for essential staff training. On these dates calls to the surgery are handled by an expert messaging company who will ensure anything urgent is prioritised accordingly. We publicise these dates well in advance. RESEARCH As a research practice we work in partnership with the National Institute for Health Research and other local GP practices who form the Cotswold Research Collaboration. This research is exciting as it helps to create new knowledge and inform good practice. Patients at our surgery have been able to take part in national studies from Oxford University, University of Southampton, Cardiff University. A wide variety of General Practice illnesses have been studied such as asthma, coughs, urine and ear infection to sore throats. TRAINING Winchcombe Medical Centre is a training practice, which means that from time to time we have clinical students here on attachment along with four work experience students a year. We will always advertise this in the waiting room and you will be advised by reception if there will be a medical student present during your appointment. If you would rather that they were not present, please advise reception. The Practice also often has GP Registrars (fully qualified Doctors in the final stages of their GP training) working with us, under the supervision on one of our GP trainers.
ZERO TOLERANCE POLICY Staff treating patients have the right to work free from threat of fear or violence. The NHS nationally has adopted a Zero Tolerance policy. If any patients are abusive or violent towards any member of staff of any other person on the Practice premises, the Practice retains the right to have the patient removed from their list. PATIENT CONFIDENTIALITY AND DATA PROTECTION Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Anyone who receives information from an NHS organisation has a legal duty to keep it confidential. We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on. Please refer to our website for our privacy notice or ask for a copy at reception. WE ARE HERE TO HELP...PLEASE HELP US BY KEEPING THE FOLLOWING IN MIND... Please arrive on time for your appointment and check in on the electronic touch screen or at the front desk. We know that sometimes we keep you waiting and we apologise for this. Our industry is not always predictable and we will endeavour to keep you informed if our clinicians run late. Please notify us if you wish to cancel your appointment, have changed address or phone number. Please do not bring another person with you for a consultation during your appointment. We only have ten minutes for each appointment so each patient needs their own appointment. Please always approach us first for non life threatening medical problems. Patients who attend A&E inappropriately cost the NHS a huge amount each year. Please understand when we cannot offer you an urgent appointment at the exact time that you wish. We will always try our hardest to meet your timescale but if your complaint is urgent, you need to prioritise your health over your work or other commitments.
PATIENT PARTICIPATION IS REALLY IMPORTANT TO US
We are extremely lucky to have a highly active
Patient Participation Group which supports the
Practice, collates feedback and analyses surveys,
rallies for increased local health services and
arranges free health awareness events.
If you are interested in becoming involved in the
group, please check out the details on our website.
SO MUCH SUPPORT AND INFORMATION ONLINE...
Visit www.winchcombemedicalnhs.uk to have a look yourself. On it you will find useful
documents to download and print out to request travel vaccinations, record consent or find out
local walks in and around Winchcombe to keep you fit and healthy. There is information about
self-care, basic first aid tips and up to date news on what’s going on at the surgery.
You can subscribe to our newsletter, access SystmOne online or submit general feedback plus
there are lots of links and useful information on topics such as community transport, Carer’s
support and our Patient Participation Group.
ARE YOU A CARER?
Do you look after someone who is ill, frail, disabled or mentally ill? If so and you do not get paid
for this service you are a carer and we would like to support you. Carer identification forms are
available from reception and we would be grateful if you could call into the surgery and
complete one.
There are many resources available to Carers some of which are listed on our website under the
Carers page. Particularly Carers Gloucestershire on 01452 386283 and Young Carers on 01452
733060.
ARE YOU A SMOKER THAT NEEDS SUPPORT TO KICK THE HABIT?
WHY GIVE UP?
A large number of people die each year in this country from smoking related diseases. Every
cigarette you smoke can shorten your life by an average of five and a half minutes. Babies of
smokers are on average 200 grams lighter and less healthy than those of non-smokers.
If you have tried everything and failed but are still keen to give up,
seek help from a smoking advisor at the surgery.
For more information visit www.smokefree.nhs.ukCHOOSE YOUR HEALTHCARE WELL
Suffering from one of the following symptoms or with someone who is?
Phone 999 without delay.
• Collapsed and unconscious.
• Sudden severe chest pain.
• Suffering from a fit for more than ten minutes.
• Sudden weakness of arm, leg or face or slurring of speech.
• A significant nose bleed of more than twenty minutes in duration.
• Vomiting significant amounts of blood.
• A child is unwell and drowsy with a rash that does not clear under a glass.
• Severe abdominal pain in early pregnancy.
• Severe trauma , road traffic accident or broken bones.
For everything else call the surgery on 01242 602307 Monday to Friday between 8.00am and
6.30pm and we will advise you what to do. During the evenings and weekends your call will be
transferred to NHS 111 and Gloucestershire Out of Hours service who will arrange for
appropriate medical treatment or advice.
USEFUL WEBSITES
www.winchcombemedical.nhs.uk Winchcombe Medical Centre website
www.nhs.uk The official website of the National Health Service in
England
www.patient.info “Supplying evidence-based information on a wide range
of medical and health topics to patients and health
professionals.”
www.yourcircle.org.uk “A directory to help you find your way around health and
care and connect with people, places and activities in
Gloucestershire.”
www.arthritisresearchuk.org Provides Arthritis information and support
www.carersgloucestershire.org.uk Provides free support and advice for Carers
www.glosyoungcarers.org.uk Provides support for Young Carers
www.healthforteens.co.uk Health advice for teens
www.smokefree.nhs.uk Advice and support on quitting smokingUSEFUL CONTACTS Winchcombe Medical Centre 01242 602307 District Nurses based at Winchcombe Medical Centre 0300 421 6070 opt 2 Cheltenham General Hospital and Gloucester Royal Hospital 0300 422 2222 Tewkesbury Hospital 0300 421 6100 Ambulance/Police/Fire Emergency Service 999 Police Non-Emergency Helpline 101 Cheltenham Samaritans 01242 515777 Gloucestershire Adult Helpdesk (Social Services) 01452 426868 Children’s Helpdesk (Child Protection) 01452 426565 Childline 0800 1111 Relate—Relationship Support 01242 523215 Carers Gloucestershire 01452 386283 CRUSE Bereavement Counselling 01242 252518 Physio 0300 421 6140 Gloucestershire Clinical Commissioning Group 0300 421 1500 Health Visitors 0300 421 6166 Care Quality Commission 0300 061 6161 Radiology Appointments 0300 422 3009
Winchcombe Medical Centre Greet Road Winchcombe Cheltenham GL54 5GZ Phone: 01242 602307 Fax: 01242 603689 www.winchcombemedical.nhs.uk
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