Patient Information Guide - The Prince Charles Hospital
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The Prince Charles Hospital
Patient Information Guide
Please do not remove this folder
from the bedside
Our vision Leaders in health – partners for life
Our mission Promoting a healthier Queensland
The Prince Charles Hospital Rode Road, Chermside Qld 4032
Telephone: 07 3139 4000 • www.health.qld.gov.au/tpchWelcome
Welcome
The staff of The Prince Charles Hospital
Health Service District warmly welcome
you to the Hospital. Our staff are
committed to giving you the highest
possible standard of care and to
ensuring your stay is as comfortable
as possible. This Guide will help you
understand the hospital and the services
available to you during your stay here.
If you require any assistance or more
information, please ask our staff.
They are here to help you.
The Prince Charles Hospital is committed
to improving its service and is fully
accredited by the Australian Council on
Healthcare Standards. We value your
comments and feedback, as these allow
us to improve our service.
A feedback form is located in this folder
and we encourage you to complete this
form and return it to us.
The Prince Charles Hospital
Health Service District – Executive team
Our mission Promoting a healthier Queensland
The Prince Charles HospitalThe Prince Charles Hospital Health Service District
The Prince Charles Hospital Health Service District is one of Queensland Health’s 38 Health Service Districts,
providing public hospital and health services to the Queensland community.
Our services Community Services Program
The Prince Charles Hospital Health Service District ] Aged Care Assessment Services (ACAS)
provides the following programs: ] Alcohol and drug services
] Acute (hospital based) ] Community health
] Aged and Disability Services ] Health services information line
] Community Services. ] Home help
] Geriatric and Rehabilitation ] Home and Community Care (HACC)
] Mental Health. resource unit
] Indigenous health unit
Acute Program ] Medical aids subsidy scheme
Cardiology Program ] Palliative care
Comprises all cardiac (heart) medical wards ] Sexual health clinic
including:
Geriatric and Rehabilitation Program
] Cardiac Investigations Unit (CIU)
] Acute dementia
] Children’s Ward
] Acute geriatric assessment and management
] Coronary Care Unit (CCU)
] Day rehabilitation ward
] Heart Transplant Services
] Extended care Units 1 and 2.
] Heart Failure Services
] Geriatric liaison service
] Wards 1A and 1B.
Mental Health Program
Thoracic (lung) and Clinical Support Program
Comprises a 60-bed acute inpatient facility
Comprises all respiratory medical wards
and community teams including:
and support services including:
] Medium Secure Unit
] Biomedical Research
] Mental Health East and West Wing
] Central Sterilising Department
] Mental Health Extended Care
] Infection Control
] Mobile Intensive Support Team
] Library
] Mobile Assessment Team.
] Outpatients Department (OPD) and Elective
Preadmission Clinic (EPAC) Aged and Disability Services Program
] Pharmacy Comprises the following services:
] Product Resources ] Ashworth House Nursing Home, Zillmere
] Respiratory Investigations ] Eventide Nursing Home, Sandgate
] Wards 1C, 1D, 1E ] Jacana Acquired Brain Injury Centre, Bald Hills
] Wound Management. and Sandgate.
Critical Care and Surgical Program
Comprises all Critical Care and Surgical wards
including:
] Cardiac Surgical Intensive Care Unit (CSICU)
] Day Procedure Unit
] Emergency Department
] General Intensive Care Unit (GICU)
] Main Operating Theatre
] Wards 2A, 2B and 2C.
Our vision Leaders in health – partners for life
The Prince Charles HospitalAboriginal and Torres Strait Alcohol and drugs
Islanders liaison service Alcohol and illicit drugs can interfere with your
The Prince Charles Hospital campus has an medical treatment and are not permitted in the
Indigenous Liaison Officer available to answer any hospital. A counselor is available if you would like
questions that you or your family may have about to talk to someone about your alcohol or drug use.
your care, treatment, the hospital or any assistance If you are using any of these substances please
you may need after you are discharged. If you inform your doctor or nurse.
would like to speak to the Indigenous Liaison
Officer please ask your nurse or they can be Allergies
contacted via telephone on 3139 5062. If you are allergic to anything please notify
the nursing and medical staff immediately.
Accommodation for relatives
There are a number of hotels and motels located Allied health
in the local area. If you require further information The term ‘allied health’ refers to a group of
hotel and motel brochures are available from the professional staff who provide a range of highly
main reception desk in the foyer of the hospital skilled services to both patients and their carers.
or at the reception desk in the ward areas. They include physiotherapists, social workers,
Accommodation is arranged for parents who occupational therapists, speech therapists,
have children admitted in the Children ward. dieticians, psychologists, pharmacists,
radiographers and podiatrists.
Admission details
Please notify the hospital if there has been any Alternative medicines
changes to your details e.g. address, telephone Alternative medicines such as vitamins and
number, general practitioner, health insurance minerals, and herbal therapies can affect or
details or next-of-kin. counteract other traditional medicines. Please
notify your doctor if you are currently taking
Advanced health directive any of these medicines.
An Advanced Health Directive is a document in
which you give general instructions about your Ambulance
future health care. Medical staff can refer to it if The Queensland Ambulance Service (QAS)
you become too ill to make decisions for yourself. can only bring you into hospital in emergency
Please advise nursing and medical staff if you have situations or, if your local doctor telephones them.
an Advanced Health Directive and provide Please remember when you are discharged from
a copy for your chart. hospital you will need to organise your own
At times a patient may not be able to provide this transport home. If your condition requires the
information. If a relative or carer is aware of the attention of trained ambulance officers the hospital
existence of an Advanced Health Directive or Power doctor may authorise transport home via
of Attorney please inform the nursing and medical ambulance. If you have any questions regarding
staff. If you would like more information or would your transport home after admission to The Prince
like to make an Advanced Health Directive please Charles Hospital please ask your nurse.
discuss this with your local general practitioner.
You must be over 18 years of age to make an Banking services
Advance Health Directive. An automatic teller machine that accepts most
It is also important that a person acting as Power of cards is located in the main foyer of the hospital.
Attorney for your health matters informs the EFTPOS is available at the Breeze Café but some
medical or nursing staff of their status. conditions do apply. Branches of most major banks
are located at Chermside shopping centre or along
Gympie Road at Chermside.
Our mission Promoting a healthier Queensland
The Prince Charles HospitalBed allocation Disabled facilities – toilets
The bed that you are allocated depends on how sick and parking
you are or what type of illness you have. Your bed Disabled toilets and designated parking areas
allocation may change during your stay. This is the are available throughout the hospital campus.
case whether you are a public or private patient.
Disabled parking is on the ground floor of the
multi-storey carpark, with ramp access to the main
Bus services hospital building and Private Practice Clinic. Spaces
The Brisbane City Council provides a bus service – are also allocated adjacent to the Extended Care,
No.354 to the main entrance of the hospital, linking Palliative Care and Day Procedure facilities.
the hospital with Chermside and Brookside shopping
centres. Bus timetables are available on the
information stand in the ground floor waiting Discharge
area near the main reception area. Discharge planning will commence on the day
of your admission, and you and your family are
For more information on other bus services, please involved in this planning. It is our aim for patients
contact Transinfo on 13 1230. to be discharge by midday on the day of discharge.
Patients are asked to consider this when planning
Chapel their transport home.
The hospital chapel is located on the ground floor. Please check with your nurse to confirm your
Services are held regularly and all denominations discharge time. If you can not be collected by this
are welcome. The palliative care unit also has a small time you may be discharged to the transit lounge,
chapel. located on the ground floor, to wait for your
transport home. You will need to take your private
Compliments and complaints x-rays, any items in trust, travel documents,
Your feedback is important to us. Patients who information for community services and discharge
have any questions or concerns regarding their care medications with you. Please remember to return
or service provided should ask staff for assistance. the key to your bedside drawer.
Problems can normally be resolved immediately. If you have any special needs when you return
However, if you require further assistance, please home, please discuss these with your doctor
contact the District Liaison Officer on 3139 4479. or nurse prior to your discharge. A discharge
The officer will provide information, answer your summary will be sent to your nominated General
questions, discuss your suggestions and investigate Practitioner (GP) and a copy also given to you.
complaints. The Nurse Unit Manager (Head Nurse) This will contain relevant information regarding
can also assist you. your stay at The Prince Charles Hospital.
You may also be given, or sent, an Outpatient
Diabetes service or Private Practice Clinic appointment following
A community diabetes care service provides your discharge. It is important that this
education and support to enable people to actively appointment is kept.
participate in the management of their condition and
make safe choices about their health and well being.
The diabetes educator is available for outpatients
Emergency department
The Prince Charles Hospital Emergency Department
who have specific diabetes management concerns.
provides emergency care to the community. As the
Please ask your nurse about this service. This service
Hospital is a specialised hospital, most treatment
can be contacted on 3139 4751.
in the Emergency Department is provided to people
with heart and lung conditions. However, all people
who present to the department will be assessed,
stabilised and referred or transferred to other
hospitals if required.
Our vision Leaders in health – partners for life
The Prince Charles HospitalEnduring Power of Attorney Accommodation charges are set under the Health
An Enduring Power of Attorney is a legal agreement Services Act and are subject to change without
giving someone else the power to make decisions notice. Professional, prosthesis and medical charges
on your behalf. ‘Enduring’ simply means that the are set by your service providers and may vary from
power continues even if you lose the capacity to provider to provider. For information on charges for
make decisions for yourself. There are two types, hospital accommodation, please contact our Finance
one for financial decisions and one relating to Department on 3139 4207. For information on
decisions about your medical treatment. You can charges for professional and medical services please
give an Enduring Power of Attorney to anyone by contact your doctor or our Private Practice Clinic
filling out an approved form and having it signed on 3139 4207.
by a Justice of the Peace, Commissioner of Sometimes patients are required to have additional
Declarations, lawyer or notary public. Your investigations such as dental treatment or
nominated attorney will be required to complete optometry, which are not covered by the hospital.
the acceptance section. If you need advice please If you have any questions about this, please ask
consult your solicitor. the medical or nursing staff.
Electrical appliances Fire emergency
You are not permitted to use personal electrical Each ward at The Prince Charles Hospital has staff
appliances e.g. electric razors, radio/CD players, who are trained to deal with fire emergencies. In the
etc. while in the hospital. On the rare occasion event of an emergency – stay calm and please follow
this equipment is required, all equipment must staff directions at all times.
be checked by the hospital engineering staff before
use. This is to ensure your safety and that of other
patients and staff. Please ask your ward staff if you Flowers
require any further information. Flowers are welcome. Restrictions do apply in
specialised areas such as the Intensive Care and
Coronary Care Units. Please check with nursing staff.
Fees and charges Flowers can be purchased from the Breeze Café,
On or before admission, patients must choose to
be treated as a public or private shared patient by the hospital’s main food outlet.
completing a form.
Food services
Public patients The Hospital’s menu system operates one day
] receive no accounts for their treatment or ahead of delivery. For example, menus completed on
accommodation, unless staying for more than Monday are for Tuesday’s meals. Your menu will be
35 days without an acute care certificate delivered to you and collected during the day. New
] receive medical treatment by hospital admissions will receive a standard meal until their
allocated staff personal menu is collected for the following day.
] are accommodated in public ward beds Completing the menu
] are subject to public waiting lists Please use the lead pencil provided to filling the
appropriate ‘bubble’ against your selection. If you
Private shared patients have any special dietary requirements dietitians
] have the doctor of their choice and speech therapists are available for consultation.
] are subject to minimal waiting times
If you are transferred to another ward Food Services
for admission will attempt to transfer your completed menu to your
new location. If you have any questions about your
] are charged for both treatment and food please ask your nurse or food service assistant.
accommodation
Our mission Promoting a healthier Queensland
The Prince Charles HospitalMeal times Infection control
Meal times vary depending on the ward or unit The hospital takes the protection and safety
you are in. As a guide breakfast is served from of its patients, staff and visitors very seriously.
7am, lunch from 12pm and dinner from 5pm. Infection control information is displayed
Morning tea is served from 10am and afternoon throughout the hospital. If you have any questions
tea from 2pm. regarding infection control please ask the nursing
staff.
Patient trolley service
A patient trolley service is operated daily with Note: All visitors must wash their hands before and
assorted food, sweets, phone cards, magazines after visiting the ward areas.
and newspapers for purchase.
Vending machines Information – general
Cold drinks, snacks and confectionary are available Administration staff are located at most ward area
from vending machines outside the Breeze Café. reception desks and the main reception desk at the
entrance of the hospital to answer any queries. You
Breeze Café and shop can also call 5888 on your bedside phone to speak
The Breeze Café and shop is located on the ground with the Manager of Front of House Services. If you
floor adjacent to the Main Acute Building. The Café require more information on any aspect of your care
serves hot and cold meals, sandwiches, drinks and or facilities available, please speak with your nurse,
snacks. A selection of toiletries, flowers, stamps, doctor or allied health professional.
phone cards, and magazines are also available
from the shop. Funds from the Breeze Café go to Intensive Care Unit (ICU)
The Prince Charles Hospital Foundation which The Prince Charles Hospital has two ICUs.
supports vital medical research. The Cardiac Surgical Intensive Care Unit (CSICU)
Hours of service (subject to change) located on Level 2 of the Main Acute Building,
manages both children and adults after cardiac
The Breeze Café and shop is open from 7am
surgery.
to 6.30pm everyday (except Christmas Day).
The General Intensive Care Unit (GICU) is located
on Level 1 and manages adult patients with
Health promotion – taking complex cardiac and thoracic medical and surgical
responsibility for your own health problems.
Queensland Health supports promoting a healthier
Queensland.
Interpreter services
The hospital has a philosophy of health promotion Interpreter services are available for non-English
for staff, patients and relatives. Please ask the staff speaking and hearing impaired patients. Please
for advice about how you can ensure a healthy discuss this with the nurse caring for you.
lifestyle for you and your family. Interested patient
and their relatives can take advantage of hospital
programs on cardiac and respiratory rehabilitation. Laundry
Please help yourself to information pamphlets There is a washing machine on each floor of the
at the reception areas. Alternatively there is an Main Acute Building for limited personal use.
education channel on Channel ‘O’ of your television Please follow the instructions on use and care
provided for you and your family to assist you of the machine.
in having a healthier life and in supporting your
preparation for discharge. This service is free Leaving the ward area
and is supported by The Prince Charles Hospital Please always tell the nurse or ward staff caring
Foundation. Your nurse or doctor may assist you for you before leaving the ward area.
in the session relevant to you and your family.
Our vision Leaders in health – partners for life
The Prince Charles HospitalLounge rooms Medications
Each ward area has a patient lounge room for your Any medications brought into hospital are locked
comfort. We would appreciate if you could please in the top draw of your bedside locker. Please
keep these areas neat and tidy. remember to take these medications home with
you on discharge.
Mail ] On discharge public patients will be provided
Mail is delivered daily, Monday to Friday. Mail with 5 days supply of medication.
should be addressed as followed: It is important that you return to your General
Name Practitioner (GP) before your medications run
Ward out, so they can review your medications and
c/o The Prince Charles Hospital provide you with further prescriptions.
Rode Rd ] On discharge, private patients may be provided
Chermside Qld 4032 with a prescription by their doctor
Stamps can be purchased from the Breeze Café to take to a pharmacy of their choice.
or patient service trolley. Mail can be posted in ] Prior to leaving hospital it is important that
the post box located at the front entrance of the you understand how and when to take your
hospital or can be given to ward staff (with correct medications, and their side effects. If you have
postage). any questions please ask your doctor, nurse
or pharmacist. You can also ring the hospital
pharmacist on 3139 4107 after you are
Maps discharged if you have any questions or
Maps of the hospital campus are located at the
alternatively ring your General Practitioner (GP).
front of this guide.
Mobile phones
Media Mobile phones are not to be used within the
The Hospital has a media policy which indicates hospital buildings, as they can interfere with
that all media inquiries that come to the Hospital sensitive medical equipment.
must be handled through the Public Affairs Unit.
This includes all inquiries from television, Hospital staff are issued with cordless phones
newspaper and radio stations. If you would like that do not interfere with sensitive equipment.
to invite media into the Hospital to speak with you
or a family member at the hospital, this must be Multicultural services
arranged through the Public Affairs Unit. The Public A multicultural resource officer is available to assist
Affairs Unit can also provide you with advice if the you if you have any specific religious or cultural
media contacts you during your stay in hospital. needs. The officer can be paged through switch
If you would like to contact the Public Affairs Unit, by dialing 9, or by telephoning 3139 4479.
please ask the nursing staff in your ward to ring
extension 4382.
Newspapers and magazines
Newspapers can be purchased from the Breeze
Medical certificates Café and the patient trolley service. Charlies
Medical certificates are available on request from Angels, the hospital’s volunteer service also
your doctor. provide a mobile trolley service for lending
magazines and other reading material.
Medical records
Your medical records are strictly confidential and Noise
are only accessed by professional staff providing Please consider other patients and keep noise
your care. There is a process in place if you want to a minimum. Ear pieces are available for
to see your medical records. Please ask your televisions and radios/CD players, and we
doctor. encourage you to use them.
Our mission Promoting a healthier Queensland
The Prince Charles HospitalNurse call system Pacemakers
Patients in the Main Acute Building should call It is important that you notify your allied health
for nursing assistance by pressing the green professionals that you have a pacemaker as some
‘call’ button once, located on the entertainment electrical equipment used in these areas may
handset. Alternatively you can use the green affect your pacemaker.
call panel on the walls in the bedrooms, showers,
toilets or lounge areas.
Parking
Patients in the Palliative Care Unit and Extended Visitor and patient parking is available undercover
Care Units should press the white ‘call’ button once. in the multi-storey carpark located adjacent to the
The call button is attached to a white cord that plugs main entrance of the hospital. Parking fees apply.
into the bedside panel. A drop off / pick up area is available at the front
Please do not let children press these buttons. entrance of the Main Acute Building. The parking
bays at the front of the hospital are for emergency
parking only.
Nutrition and dietetics Parking for the Palliative Care and Extended Care
Hospital dietitians are available to discuss special
Units is located at the back of the hospital adjacent
diet requirements with you and your family at the
to these facilities. Parking fees apply to this carpark
request of your doctor.
and correct change is required.
Occupational therapy Pastoral care and chaplaincy
Occupational therapists are a valued member of
Pastoral carers are available to all patients, and
the allied health team. They can provide assistance
their family and friends. Denominational chaplains
to help you perform everyday tasks, both at home
may be called by your nurse, at any time. Gideon
and in your work environment. They advise on
Bibles are located in the bedside lockers. If you
practical ways to modify your lifestyle to better
have any special cultural needs please contact
manage your injury or illness. If you require assistance
your nurse.
in this area please let your doctor know, as a doctor’s
referral is required for this service.
Patient election
Every patient has the opportunity to choose or elect
Organ and tissue donation to be treated as either a public or private patient
Organ and tissue donation is a personal choice
upon admission. Your choice will affect which
and it is important that you discuss your intentions
doctor treats you while you are in hospital and the
with your family. You can register your intention to
costs, if any, that you will incur. If you would like
donate after your death on the Australian Organ
more information please contact your ward
Donor Register. For information about registering
receptionist or phone patient services on
your decision to donate you can call the free number
extension 4799.
on 1800 777 203 or visit any Medicare office. For
more information you can call Queenslanders Donate
on 3240 2350. Patient enquiries
For patient enquiries please telephone 3139 4799.
Outpatients
If you require review following discharge, an Patient feedback
appointment will be given to you prior to leaving, Please provide us feedback on all aspects of the
or will be posted out to you within one week. It is care and service that you received by completing
important that you keep this appointment. If you the form provided in back of this folder. Please
are unable to attend this appointment please contact return the form in the envelope provided.
the outpatients department to cancel or reschedule
your appointment. The outpatients department is
located on the ground floor of the hospital’s Main
Acute Building.
Our vision Leaders in health – partners for life
The Prince Charles HospitalPatient handling The hospital accepts payment by cash, cheque
To provide care for our patients and also prevent or major credit cards. For information on payment
injury to our staff we have implemented ‘Safe for hospital accommodation please contact our
Manual Handling Procedures’. The policy states Finance Department on 3139 4207.
that “the manual lifting of patients is eliminated
Other charges
in all but exceptional or life threatening situations.”
Private patients receive separate accounts for
(Royal College of Nursing, 1996, Code of Practice
medical and professional services, and for some
for Manual Handling, London as cited in Patient
tests such as medical imaging and pathology.
Manual Handling Guidelines, (2001), Queensland
Details on the estimated level of charges can be
Health. Hospital staff use specific aids including
obtained from your doctor or the Manager of the
hoists/slings, slide sheets and walking belts to
Private Practice Clinic on 3139 4207.
move, transfer or position patients. If you have
any queries regarding this practice please speak Benefits are payable by Medicare and, in some
to your nurse. cases, payment gaps may be met by your insurer.
Short payments for any reason will be payable
by the patient. The Private Practice Clinic accepts
Patient identification bracelet payment by cash, cheque, EFTPOS and major credit
We ask that you wear your patient identification cards.
bracelet during your hospital stay. Patients with
known allergies will wear a red bracelet. Patients For details on benefits payable by your insurer you
who are identified as having a risk of falling will will need to contact your health fund.
wear a blue bracelet.
Personal items
Payment No personal toiletries or tissues are provided by
the hospital. It is therefore your responsibility to
Public patients
provide these items. The hospital does provide
Public patients do not pay for accommodation
hospital gowns, towels and washers for use while
or services.
you are an inpatient.
Private patients – Accommodation
] Uninsured patients are requested to pay a Physiotherapy
deposit of up to 7 days accommodation charge Physiotherapists provide pre and post-operative
on or before admission. For stays over 7 days, management for cardiothoracic (heart-lung) and
weekly payment in advance is required. orthopaedic surgical patients. They also provide
] Insured patients (those with private health clinical services and rehabilitation for cardiac
cover) can arrange to have their hospital and thoracic medical patients.
accommodation account submitted directly
to their health fund. Patients who wish to do Private/share accommodation
so should provide proof of membership and Patients are allocated rooms according to the type
membership details and sign an Assignment of care you need, with single rooms being allocated
of Benefit form on or before admission. to patients who require specific types of care. Your
Patients who do not have insurance to cover the room allocation may change and you may be
total cost of hospitalisation are required to pay the moved to a shared room during your stay at The
shortfall component on or before admission. The Prince Charles Hospital.
component could be due to and excess on your
policy, a pre-existing condition not covered by your
policy or the treatment occurring within the health
fund’s qualifying period. For details of benefits
payable by your insurer contact your health fund.
Our mission Promoting a healthier Queensland
The Prince Charles HospitalResearch and The Prince Charles Social work
Hospital Foundation Social workers provide counseling, information
The Prince Charles Hospital Foundation was and support, and can help you with financial
established in 1986 with the aim of raising funds entitlements, accommodation, access to support
and generating community support, to ensure the networks and with planning for future care.
hospital continues to be a world class facility for A social worker is available for all patients and their
treatment and research. families. Please ask your nurse to contact the social
worker if you require assistance in this area.
The Foundation raises money to create research
facilities, supports research projects and funds
research personnel. There is a major focus on Speech pathology
cardiovascular and respiratory disease as well Speech pathologists assess and treat speech
as psychiatry, geriatrics and orthopaedics. and swallowing disorders. A medical referral is
required for this service.
If you would like to donate to The Prince Charles
Hospital Foundation the office is located on Level 1
of the Administration Building and is open 9am to Staff identification
5pm Monday to Friday. Please phone 3139 4636 for All staff members of The Prince Charles Hospital
more information. A donation envelope is available are required to wear an official photo identification
in all ward areas. card detailing their name and position.
As a patient, you have the right to ask a staff
Security member to show their identification card.
The hospital [provides a 24-hour security service
throughout the campus. The Duty Security Officer Support groups
can be contacted on 31394833. Please see your nurse if you would like more
information on any of the support groups visiting
Shopping centres our hospital. Some of our specialty services have
There is a major shopping centre located at the support groups. Some of these include:
corner of Hamilton Road and Gympie Road at
Chermside. This shopping centre has a number Heart Patient Support Association
of banks, large department stores and specialty (HeartSupp)
shops. There is also a smaller shopping centre HeartSupp members are volunteer visitors who
located at the corner of Rode Road and Appleby have been patients in this hospital and now
Road at Chermside. This centre has a supermarket, regularly visit patients. HeartSupp provides
pharmacy, a post office and a number of specialty a non-medical support service that complements
shops. the medical and educational services of the Cardiac
Surgical Unit at The Prince Charles Hospital.
Smoking policy Heart to Heart Cardiac Support Group
The Prince Charles Hospital supports a smoke free Heart to Heart is a support group for families of
environment. children who have a heart condition. The groups
aims to provide support, friendship and a listening
Smoking is not permitted in hospital buildings ear, if needed.
or at the front entrance to the hospital.
Please respect the signs that indicate a ‘Smoke Free
Zone’. Smoking is only permitted in the designated
Taxi services
Free taxi phones are located in the foyer of the
gazebos – adjacent to the Breeze Café and next to
hospital. A taxi rank is located adjacent to the
the multistory carpark at the Entrance. Brochures
Allied Health entrance of the Main Acute Building
and support are available to assist you to give up
at the front of the hospital. Visitors to mental
smoking. Please speak with your nurse if you
health, extended care and the palliative care units
require any further information.
can ask reception staff for assistance.
Our vision Leaders in health – partners for life
The Prince Charles HospitalTelephones Uniforms
Bedside phones Medical Officers
Bedside telephones are installed at most bedsides Consultants, Registrars and Resident Medical
in the Main Acute Building. Depending on your Officers wear regular clothing or business attire.
condition incoming calls will be put through to the Some medical officers will wear a white coat.
bedside phone between 8am to 8pm.
Nurses
Patients cannot be phoned directly. Relatives The Executive District Director of Nursing and
and visitors calling patients who have bedside Program Nursing Directors wear civilian clothing.
phones should telephone 3139 4799 and ask
for the patient by name. Level 3 and 4: Nurse Unit Managers and Clinical
Nurse Consultants. Female nurses wear a navy blue
To make external phone calls, patients must skirt/dress/pant and a printed shirt with the
purchase a Telstra Phoneaway Card from the corporate print or civilian clothing. Males wear navy
Breeze Café or from the Phoneaway Card blue pants/shorts and a blue shirt or civilian
dispensers on the first and second floor of the clothing.
Main Acute Building. To use the Phoneaway Card
dial 0 18933 from your bedside phone and follow Level 2, 1 and Enrolled Nurses: Nurses who provide
the voice prompts. bedside care to you. Female nurses wear navy blue
pants/skirt/shorts and printed shirt with the
The Telstra Homelink service is also available if corporate print. Males wear navy blue pants/shorts
you have this service on your home phone number. and a blue or blue/white checked shirt.
Dial 0 1800 911 548 and follow the voice prompts.
The cost of the call is debited to your home phone Assistants in Nursing wear navy blue skirt/pants/
number. If you have a Telstra Telecard you can shorts and a light blue shirt with a small strip of
access the service by dialing 0 18918. the corporate print across the top of their pocket.
Public phones Wardspersons
Public phones are located on the Ground Floor in Wardspeople wear dark green pants/shorts
the lobby, the rehabilitation/allied health area, and and a green and white checked shirt.
the Day Hospital.
Catering and Food Service Officers
Catering and Food Services Officers wear dark
Television hire green culottes/trousers/skirt and a white printed
A patient television hire service is available. Please shirt.
ask your nurse or ward staff for more information.
Administration Staff
Administration staff do not have a mandatory
Transit lounge uniform, but many choose to wear tan or navy
The transit lounge is for: pants/skirt and a navy or white top.
] patients who have been discharged from
ward areas and are awaiting transport home Values
] outpatients awaiting ambulance transport We ask that you join us in valuing our staff. Please
respect staff, other patients and visitors. The staff
] patients who have been admitted and are
of The Prince Charles Hospital and Health Service
awaiting bed availability
District aim to sustain your trust and value
] emergency room patients awaiting pathology professionalism, teamwork, performance
results and/or ambulance transport. accountability, quality and recognition.
The transit lounge is staffed by a registered nurse
from 8.30am to 4.00pm. It is located on the ground
floor near the Emergency Department. Please ask
the nurse if you have any questions regarding this
service.
Our mission Promoting a healthier Queensland
The Prince Charles HospitalValuables Volunteers – Charlies Angels
Valuables and large sums of money should not The Prince Charles Hospital volunteer group, also
be bought into hospital. known as ‘Charlies Angels,’ are volunteers who
provide support to you and your family. ‘Charlies
If required, valuables can be place in the hospital
Angels’ are easily identified as they wear a bright
Trust Office. This can be arranged through your nurse.
yellow shirt. Charlies Angels can be contacted by
If valuables are placed in trust it is preferred that
ringing 5297 on your bedside phone.
valuables are returned during normal business hours
(Monday to Friday: 9am – 12.30pm and 1pm – 4pm).
If money is placed in the Trust Office it will be returned Waiting areas
to you in the form of a cheque. Upon request up to Waiting areas are available on Level 1 and Level 2
$200 cash can be returned to you and the balance at the reception areas. There are small waiting
in the form of a cheque. areas outside the Cardiac Intensive Care Unit,
A lockable draw to keep your belongings is available General Intensive Care Unit and Coronary Care.
in most bedside lockers. Please ask your nurse for Please be mindful of other visitors in these areas.
the key and don’t forget to return it on discharge.
The hospital cannot accept responsibility for any loss X-ray
or damage to personal property kept at the bedside. The X-ray department provides a range of services.
If you are pregnant please notify your doctor or
nurse prior to having an x-ray. Please take any
Veterans private x-rays home with you, on discharge.
The Prince Charles Hospital is pleased to be involved
in the Veterans Hospital Visiting Scheme. A brochure
on the service is available from ward staff.
Patients with the Department of Veteran Affairs
(DVA) who have a ‘Gold Card’ can elect to be admitted
as a private shared patient. All costs incurred with
treatment, including selecting your own doctor, are
covered by DVA. If you have any questions relating
to health cover with DVA please contact the Manager,
Front of House Services on 3139 5888.
! !
Visitors and visiting hours
Visitors are welcome and are an important part " # #
of your support during hospital. Visiting hours are $ ! %&
flexible however prior to 10am patients may have '
procedures planned and visitors may be asked to wait
in the waiting areas while that occurs. Visitors are " '
reminded to consider the needs of other patients in
the room. Visitors may be asked to leave the ward for ( %)
short periods during medical and nursing procedures
*+,-,
and in emergency situations. If visitors wish to visit
!
during other times please discuss this with your nurse.
.# ' !
Children are welcome to visit however children under '
12 years of age must be supervised by an adult at all ! +//0/ 1,2
times.
Our vision Leaders in health – partners for life
The Prince Charles HospitalNo Smoking
No SmokingPolicy
Policy
The Prince Charles Hospital buildings
and grounds are a smoke free
Health Service and Workplace.
Recent legislation bans smoking in the
Buildings and Grounds of the campus.(1)
(1)
Health Services Act Section 51.(1): A person must not smoke on
health services land other than in a designated smoking area.
Designated
Smoking Area
Designated areas where smoking
is permitted have been provided
and they are:
in the GAZEBO adjacent to the
Multistorey Car Park
5IF1SJODF
$IBSMFT)PTQJUBM in the GAZEBO adjacent to the
Breeze Café
&OUSZ .BJO
3FDFQUJPO
0VUQBUJFOUT
1BUJFOU
4FU%PXO
Designated
Smoking Please ensure smoking
.
"*
Area 1BJE1VCMJD
/
30
1BSLJOH
is restricted to these
"%
designated areas.
We welcome your assistance in advising your visitors of our non-smoking policy.
Our vision Leaders in health – partners for life
The Prince Charles HospitalTV Education Channel Program – Channel ‘O’
“Healthier Lifestyle” – Changes for Everyone
Start Time Title Start Time Title
9.00 am Research Foundation 3.00 pm Research Foundation
The Prince Charles Hospital Health Service District The Prince Charles Hospital Health Service District
9.01 am Listen To Your Heart 3.01 pm Pre-Surgery
Caring for your heart. Heart Foundation The Prince Charles Hospital
9.11 am Angioplasty + Stent. 3.08 pm Informed Consent
A guide for patients and their families 12 important questions to ask about your surgery
Coronary artery and peripheral vascular disease 3.25 pm Research Foundation
9.25 am Research Foundation 3.26 pm Heart Disease
9.26 am Implantable Cardiac Device Surgical education
Explanation tape on implantable cardiac device
3.41 pm Taking Control Of Your Life After A Heart Attack Or
9.53 am Research Foundation Heart Surgery
9.54 am Pacemakers Cardiac rehabilitation programs
Explanation tape on pacemakers 4.04 pm Research Foundation
10.11 am Research Foundation 4.05 pm Sharing Health Care
10.12 am Helping You Understand Heart Failure Regain control of your life
Explanation tape on heart failure 4.26 pm Listen To Your Heart
10.26 am Research Foundation Caring for your heart. Heart Foundation
10.27 am Diabetes 4.36 pm Research Foundation
Diabetes management
4.37 pm Heart Disease
10.52 am How To Take Your Pulmozyme Medical education
Explanation tape on pulmozyme
4.52 pm Helping You Understand Heart Failure
11.00 am Research Foundation Explanation tape on heart failure
11.01 am Asthma Care
5.06 pm Research Foundation
Explanation tape on asthma care
5.07 pm Stress And Humour
11.16 am How To Use Inhaled Respiratory Medication Devices
by Patricia Cameron-Hill, Dr Shayne Yates
Explanation tape on inhaled respiratory medication
devices 5.42 pm Research Foundation
11.26 am Spiriva Handihaler 5.43 pm Living With Rheumatoid Arthritis
Training video for spiriva handihaler Explanation tape on rheumatoid arthritis
11.32 am Research Foundation 5.58 pm Research Foundation
11.33 am Home Oxygen Concentrators
5.59 pm Blood Pressure
Explanation tape on home oxygen concentrators
High blood pressure
11.48 am Research Foundation
6.34 pm Research Foundation
11.49 am Weigh Management
Dietary advice 6.35 pm Pre-Surgery
The Prince Charles Hospital
11.24 am Research Foundation
6.42 pm Informed Consent
12.25 pm Eating For Health
12 important questions to ask about your surgery
An easy guide for shopping and cooking low-fat meals
6.50 pm Heart Disease
12.43 pm Staying Positive
Surgical education
by Patricia Cameron-Hill, Dr Shayne Yates
7.11 pm Research Foundation
1.18 pm Research Foundation
7.12 pm Speaking From Experience
1.19 pm Understanding Chemotherapy
Heart surgery in later years
Explanation tape on chemotherapy
7.49 pm Clexane
1.45 pm Research Foundation
A simple guide to self-administration
1.46 pm Understanding Radiation Therapy
Explanation tape on radiation therapy 8.00 pm Research Foundation
2.14 pm Research Foundation Heart Of Gold
Heart transplant
2.15 pm Living With Stress
by Patricia Cameron-Hill, Dr Shayne Yates Springtime Sunset
2.50 pm Research Foundation Relaxation techniques
2.51 pm END OF SESSION 1 GOODNIGHT
Our vision Leaders in health – partners for life
The Prince Charles HospitalYou can also read
