EVENTSAFE OPERATING GUIDE - VERSION 6.3 RELEASED 29 MARCH 2021 BASED ON CURRENT FEDERAL AND STATE GOVERNMENT REGULATIONS - ICC Sydney
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INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 1
EVENTSAFE
OPERATING
GUIDE
VERSION 6.3
RELEASED 29 MARCH 2021
BASED ON CURRENT FEDERAL AND STATE
GOVERNMENT REGULATIONS
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 2
ICC SYDNEY EVENTSAFE
OPERATING GUIDE
The Coronavirus (COVID-19) pandemic is ICC Sydney also operates in partnership with several Through close collaboration with our clients, we
a transformative global situation, requiring leading industry bodies including the Business Events have gained a deeper understanding of the event
fresh thinking and increased safety Council of Australia, Meetings and Events Australia, challenges and requirements during this period.
precautions when hosting events. Exhibition and Event Association of Australasia and As part of our ongoing commitment to protecting
through our memberships of AIPC, ICCA and UFI. It is your health and safety whilst at ICC Sydney, we
ICC Sydney operates within the ASM Global through these interactions that we are able to identify have introduced a range of enhanced measures
network of international venues. We are well placed and develop industry standard best practices. across the venue to safeguard the wellbeing of our
to integrate the globally developed VenueShield clients, delegates, contractors and team members.
program into our local implementation of increased Since ICC Sydney’s inception, we have implemented
safety measures. ASM Global’s VenueShield safe operational protocols ensuring health and We welcome you to read through the EventSafe
advice on protocols and procedures for its facilities safety is a central aspect of our approach to Operating Guide and address any queries you
was developed in accordance with international hosting events. ICC Sydney operates in line with may have about the event you are organising
health care guidelines from the World Health Safe Work Australia’s Codes of Practice which at ICC Sydney to your dedicated business
Organisation (WHO) and other leading authorities. underpin how we work under the Work Health development representative or event manager.
and Safety (WHS) laws and more recently the
We have consistently monitored the COVID-19 National COVID-19 Safe Workplace Principles. We look forward to welcoming you back
situation and followed regulations and advice through the doors at ICC Sydney.
provided by the Australian Government Our organisation has earned multiple International
Department of Health. This advice has been Standards Organisation (ISO) Certifications GEOFF DONAGHY
further complemented with guidance from including ISO 22000 Food Safety Management; CEO, ICC SYDNEY
the New South Wales Government Minister for ISO 14001 Environmental Management; ISO 45001
Health and Medical Research. These protocols Occupational Health and Safety and ISO 9001
have included strict adherence to physical Quality Management, thus laying the foundation for
distancing measures, increased hygiene practices quality service and the health and safety practices
and promotion of the COVIDSafe app. clients have come to expect when at ICC Sydney.
We understand that each event you are
organising at ICC Sydney entails different
specifications. Our team will work with you
to apply specific safety measures to meet the
exact requirements of your event. Contact
your business development representative
or event manager to discuss your event needs.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 3
ASM GLOBAL EVENT CUSTOMER
VENUESHIELD
JOURNEY
At the very heart of this effort
is our focus on making our
employees, tenants and guests
safe and comfortable in a ENVIRONMENTAL
HYGIENE
welcoming environment.
BOB NEWMAN
PRESIDENT AND CEO, ASM GLOBAL
FOOD
SERVICE
ASM Global has introduced a new ASM Global has proactively partnered with
environmental hygiene protocol in response and will further consult with leading subject
to evolving guest expectations, stemming matter experts, health officials and industry
from the coronavirus pandemic. leaders in the areas of industrial hygiene,
sanitisation and fulfilment to consult on all
VenueShield, a comprehensive and best-in- facets of the VenueShield program.
class program, has been deployed at more
than 325 ASM Global facilities around the VenueShield will be the ongoing effort to
world, including here at ICC Sydney. define the customer journey of the future. TECHNOLOGY AND
EQUIPMENT
The program provides the most advanced hygienic It is designed to provide an evolving approach
safeguards that serve ASM Global’s clients, guests, to the unique aspects surrounding each of ASM
teams, talent and all other visitors. All policies are Global’s facilities and is guided by consistent
aligned with - and informed by - public health input from the company’s venue experts around
authorities, medical and industry experts. the world, representing every venue type. WORKFORCE
SAFETY
ASM Global’s VenueShield advice on protocols
and procedures for its facilities includes the
use of personal protective equipment (PPE) as
appropriate, food safety measures, air quality
control, surface cleaning, physical distancing, PUBLIC
temperature checks, thermal cameras, hand AWARENESS
sanitisers, reduced touch points, contactless
transactions and daily monitoring systems.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 4
SAFEWORK
PRINCIPLES NATIONAL COVID-19 SAFE
WORKPLACE PRINCIPLES
1 All workers, regardless of 6 Businesses and workers must 10 The work of the National Precautions recommended
At ICC Sydney we have consistently their occupation or how prepare for the possibility COVID-19 Coordination by the Australian Government
operated within the safety protocols of they are engaged, have the that there will be cases of Commission will Department of Health help
right to a healthy and safe COVID-19 in the workplace complement the work of ensure the safety of our visitors
Safe Work Australia’s Codes of Practice. working environment. and be ready to respond SWA, jurisdictions and and team members, including:
2 The COVID-19 pandemic immediately, appropriately, health authorities to support 1 Placing hand sanitisers
In accordance with the National Cabinet’s requires a uniquely focused effectively and efficiently, industries more broadly to with supporting signage
National COVID-19 Safe Workplace Principles, approach to WHS as it applies and consistent with advice respond to the COVID-19
2 Placing guidance on hand
to businesses, workers and from health authorities. pandemic appropriately,
Safe Work Australia has developed nationally effectively and safely. washing in bathrooms
others in the workplace. 7 Existing state and territory
consistent work health and safety guidance. 3 To keep our workplaces jurisdiction of WHS 11 To deal with the public 3 Placing tissues and bins
compliance and enforcement health risk of COVID-19 and for their hygienic disposal
healthy and safe, businesses with supporting signage
Our team conducts research on changing must, in consultation remains critical. While its possible consequences,
on Coughing Etiquette
governing guidelines in order to produce with workers, and their acknowledging that individual the Minister for Health and
representatives, assess the variations across WHS laws Medical Research has issued 4 Thorough and regular
a Situation Report that underpins way they work to identify, mean approaches in different a number of Orders, under sterilisation of surfaces,
COVID safe response planning. understand and quantify parts of the country may Section 7 of the Public Health including bathrooms,
risks and to implement and vary, to ensure business Act 2010. ICC Sydney follows benches, ATM machines and
and worker confidence, a the current NSW Government all touch points such as door
ICC Sydney has further implemented these review control measures
handles, escalator rails, etc.
to address those risks. commitment to a consistent Public Health (COVID-19
national principles to ensure our clients, national approach is key. Restrictions on Gathering 5 Continued rigorous adherence
4 As COVID-19 restrictions are
visitors and team members can continue gradually relaxed, businesses,
This includes a commitment and Movement) Order 2020. to ISO and HACCP food safety
to communicating what
to deliver events in a safe environment. workers and other duty
constitutes best practice
12 Please refer to further management standards
holders must work together related information online. within all culinary services.
in prevention, mitigation
The Australian Government has developed the to adapt and promote safe
and response to the risks 13 ICC Sydney is registered as a 6 Strict adherence to all
work practices, consistent COVID Safe Business having physical distancing measures
COVIDSafe app to protect communities and with advice from health
presented by COVID-19.
submitted our COVID safe and limit of one person
to help health officials to quickly understand authorities, to ensure their 8 Safe Work Australia (SWA), plan to NSW Government. per two square metres.
through its tripartite
and tackle the spread of COVID-19. workplaces are ready for
membership, will provide 14 See further information
the social distancing and on COVID safe
exemplary hygiene measures a central hub of WHS
To help stop the spread of COVID-19, that will be an important guidance and tools that businesses online.
download the COVIDSafe app on the part of the transition. Australian workplaces can 15 ICC Sydney’s clients are
use to successfully form the required to complete the
Apple App Store or Google Play. 5 Businesses and workers must
basis of their management relevant NSW COVID-19
actively control against the Safety Plan documents
of health and safety risks
transmission of COVID-19 specific to the type of event,
posed by COVID-19.
while at work, consistent with including either, along with:
the latest advice from the 9 States and Territories
Australian Health Protection ultimately have the role 16 Exhibit A – COVID-19
Principal Committee of providing advice, Rider Hiring Agreement
(AHPPC), including education, compliance and 17 Exhibit B - COVID-19 Hirer
considering the application enforcement of WHS and Event Operations Plan
of a hierarchy of appropriate will leverage the use of the
controls where relevant. SWA central hub in fulfilling
their statutory functions.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 5
EVENT CUSTOMER ENVIRONMENTAL FOOD SERVICE TECHNOLOGY AND
VENUE
JOURNEY HYGIENE EQUIPMENT
ICC Sydney food services
Each stage and touchpoint our ICC Sydney hygiene protocols operating principles incorporate We are incorporating
OPERATING clients and visitors move through combined with government the following elements: technological devices that will
as part of their planning and guidelines include: 1 Increased cleaning further enhance each client and
PRINCIPLES
attending an event has been 1 ICC Sydney will provide and sanitisation. visitor’s experience beginning
considered when developing contactless sanitisation from their event planning phases,
2 ISO 22000 Food Safety
a COVID safe environment. stations throughout on arrival, during, and post event.
Management certification.
Venue operating principles the venue. 1 Contactless payments.
3 Plated service.
cover the attendee 2 Touchless faucets will be 2 Contactless ticket validation.
experience, including: 4 Retail service.
In developing the EventSafe operating principles, available in dedicated
5 Catering delivery methods.
3 Food packaging.
1 What to expect when using toilet facilities.
ICC Sydney has integrated ASM Global’s public transport to attend an 3 Clean and monitor high touch 6 Contactless payments.
4 Merchandise packaging.
VenueShield Environmental Hygiene Program event. Refer COVID-19: Travel areas such as lifts, escalators, 7 Packaging.
5 Parking.
advice and information.
which specifies significantly increased health and handrails, door handles. 8 COVID-19 safety training.
2 Health and safety
safety measures for venue managers across the procedures on arrival and
4 Clean tables, chairs
and any table settings
ASM network of over 325 venues worldwide. at the building entrance. between each customer.
3 External and internal signage. 5 Implement physical
Nationally, ICC Sydney stringently applies 4 Changes to the meeting and distancing queuing and
the Australian Government Department conference experience. operational planning WORKFORCE PUBLIC
of Health safety regulations and advice 5 Changes to the exhibition in all toilets. SAFETY AWARENESS
experience. 6 Capacity restrictions in toilets.
and additionally the requirements Education for team members ICC Sydney’s Communications
6 Food and Beverage 7 Increased cleaning of all
prescribed by the NSW Government. service updates. touch surfaces at the entry/ is vital to inform behaviour and department delivers detailed
exit points to venue. help manage health and safety content plans to communicate
7 Medical services.
Already having in place international standard 8 Implemented cleaning
requirements. Training on the to clients and visitors health
8 Environmental hygiene following areas will be delivered and safety protocols pre-event,
certifications that lay the foundation for quality, and sanitation practices. protocols for the delivery in preparation to re-opening and during and and post-event,
health and safety, ICC Sydney has furthermore 9 Increased COVID-19 safety
and receiving of items regularly delivered thereafter: across mediums including:
in the loading docks.
consulted with leading industry bodies when training for ICC Sydney 1 COVID safe training. 1 Main stream and social
team members, clients 9 Distributed government
developing the operating principles that will guide advisory signage on hygiene 2 Toolbox talks. media messaging.
and contractors provides a 2 Signage.
client, visitor and team member health and safety. cohesive safety experience throughout the venue. 3 COVID safe event
and response for all visitors. 10 The air quality of the specific briefing. 3 Venue websites.
environment in which we 4 Monitor, measure team 4 Ticketing information.
operate is of paramount members feedback and 5 Assist clients with
importance. Therefore implement improvement. event messaging
increased measures regarding protocols.
during this period have
been implemented.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 6
ESSENTIAL VENUE
INFORMATION
PLAN ON SIGNAGE VENUE
In developing the ICC Sydney EventSafe YOUR TRIP ARRIVAL MANAGEMENT CAPACITY
Operating Guide, our protocols and procedures
were reviewed thoroughly in light of changing
governmental regulations, international
guidelines, the ASM Global VenueShield
Environmental Hygiene Program and in
consultation with leading industry bodies.
Detailed here are the areas of operation
that have been upgraded with
extensive COVID safe measures.
MEETINGS EXHIBITIONS LIVE FOOD
AND CONFERENCES EVENTS SERVICE
AV ENVIRONMENTAL TECHNOLOGY AND MEDICAL
SERVICES HYGIENE EQUIPMENT SERVICES
ADDITIONAL EDUCATION AND ACCESSIBILITY ACCREDITATION
SERVICES TRAINING
ICC SYDNEYCIRCULAR OPERA
HEADLAND QUAY HOUSE
PARK WALSH BAY
BALMAIN
INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES
BALMAIN
CONTENTS
VENUE OPERATING PRINCIPLES ESSENTIAL
THE
ROCKS
WELCOME
VENUE INFORMATION 7
EAST
ROZELLE
OBSERVATORY
HILL PARK
PLAN
FARM COVE
BARANGAR
CIRCULAR
DARLING QUAY
HARBOUR
YOUR TRIP
OO
JOHNSTONS BAY
AY
SB
Y
BA
NE
ITE
WH
JO
ROYAL
ICC Sydney is located within a moment’s walk from
BOTANIC
LILYFIELD GARDENS
several transport options including light rail, train, taxi DARLING
BARANGAR
Y
ISLAND
T BA
and bus services. The venue offersGLEBE ample
ISLAND car parking
ON
facilities. All visitors to the Darling Harbour precinct
M
OO
PYR
WYNYARD
are advised to take note of any public transport DARLING
HARBOUR
changes or closures before heading to an event.
In light of the current situation, TransportANfor
ZAC New South
BRID
CENTRAL
BUSINESS
MARTIN PLACE
Wales (NSW) had introduced COVID safe physical GE KING DISTRICT
STREET CBD
WHARF
distancing restrictions on travel and transport modes.
ROZELLE BAY PYRMONT
PYRMONT
BAY THE DOMAIN
Please plan your trip allowing ample travel time as ST JAMES
increased safety measures may impact your journey.
BL
AC
Refer COVID-19: Travel advice and information.
IRON
DARLING
K
WHARF
W
PLACE HARBOUR
AT
HYDE PARK
TLE
As at 2 January 2021, wearing a mask is
BA
Y
CONVENTION
mandatory on all public transport in NSW.
CONVENTION
10 MIN WA TOWN
LK HALL
TAXI
HYDE PARK
WENTWORTH TUMBALONG
CAR PARK MANAGEMENT PARK
CAR PARK 1 PARK TRAIN
ICC Sydney has two car park facilities located within the Exhibition EXHIBITION
BUS
Centre and Aware Super Theatre, comprising a total of 826 car spaces.
LIGHT
Please note increased safety measures have EXHIBITION AWARE SUPER
THEATRE
MUSEUM
RAIL
been introduced within the car parks: WENTWORTH FERRY
CHINA
PARK CAR PARK 2
TOWN
CONTACTLESS PAYMENTS ZOLLNER
PARKING
GLEBE
Card Payment Options Only CIRCUIT
BOULEVARD
1 Continued promotion of tap or insert credit 10 M
card on entry (no need to take a ticket)
IN WAL
K GOODS LINE
ULTIMO
2 Use exact same credit card (as used on entry) for SURRY HILLS
WALK
payment on exit. Tap or insert at exit gates. CYCLE
DISTANCING MARKINGS
CAMPERDOWN
AT PAY STATIONS EXISTING
LIGHT RAIL
1 Floor decals on the ground and/or signage of SYDNEY CENTRAL
STATION
CBD TO NEW CBD
required distancing if queuing for payment.
FOREST LODGE
AIRPORT LIGHT RAIL
8 KM
CLEANING/SANITISING OF TOUCH POINTS
(Intercom buttons — Pay Stations/Entry/Exit Gates)
1 Regular cleaning based on occupancy levels
and or peak event entry/exit times.
NEWTOWN CHIPPENDALE
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 8
ON
External queue
Automated entry and exit COVID safe trained Customer
management practicing
doors where possible security support service
physical distancing
ARRIVAL QR code contact tracing
with a contact tracing
People counting device registration point to assist
1 External queue management practicing physical distancing.
2 External signage indicating entry and exit locations.
Signage will clearly display terms and conditions of entry.
Refer General conditions of entry for further information.
3 People counting device supporting the physical
distancing guidelines and venue capacity calculations.
4 Contactless sanitiser stations with supporting hygiene signage.
5 Security team member supporting the safe
flow of people through the centre.
6 COVID safe trained team member.
7 Service NSW QR code contact tracing with a
contact tracing registration point to assist.
8 Customer service team member supporting guests,
ensuring they reach their event safely and efficiently. 1.5m
9 Internal signage indicating COVID safe measures
in place to maintain a safe venue. 1.5m
10 All who enter the building are expected to go through the
necessary safety measures put in place by the centre. 1.5m
COVID safe
specific signage
COVID safe digital
displaying terms
internal signage
and conditions
of entry
Contactless
Entrance with COVID
sanitisation
safe aisles
station
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 9
SIGNAGE
MANAGEMENT External digital signage, Blades Internal digital signage, Convention Centre foyer LED screen
External and internal signage are used to
support health and safety messaging.
Messaging for the signage will reflect
governmental guidelines.
1 Venue to provide digital and physical
external COVID safe signage.
2 Venue to provide external digital wayfinding signage for events.
3 Venue to provide public health messaging internally
and externally both digitally and physically.
EXTERNAL
DIGITAL SIGNAGE
1 COVIDSafe app logo.
2 Compliance — physical distancing, hygiene measures.
3 Directional signage/wayfinding — entrances to buildings,
most direct way to get to the different buildings.
4 Public health information.
INTERNAL DIGITAL
AND PHYSICAL SIGNAGE
1 Entry and exit points to be identified and well signed.
2 Terms and conditions of entry will be clearly displayed.
3 Public health messaging:
• Physical distancing measures.
• Public health and hygiene measures.
Internal digital signage, Room information panel (COVID safe messaging) Internal digital signage, Room information panel (event specific messaging)
4 Floor decals — directional signage — spaced to
be compliant with physical distancing.
5 Event space capacity signage.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
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ESSENTIAL VENUE INFORMATION 10
VENUE
CAPACITY
1.5
PHYSICAL DISTANCING
Under NSW Health requirements CALCULATIONS
each building and each type of event 2sqm
may have a specific capacity. Your dedicated event manager 20m
has detailed capacity plans 16m
Your dedicated business development based the on following:
representative or event manager will discuss 1 Foyer spaces
your specific requirements ensuring that 2 Floor level spaces
they align with current regulations. 3 Event room space
4 Building capacity
In order to provide the safest environment 5 When planning, all
in which to host your event, ICC Sydney has event team members,
speakers, organisers and
updated venue capacity information in line attendees must be included
with physical distancing requirements. within the capacity.
In order to plan for your specific event, your
dedicated business development representative
or event manager will work in collaboration
with you to develop an event solution that
allows you to reach your objectives whilst
meeting health and safety requirements.
The capacities will be monitored to
comply with government regulations.
EventSafe floor plans based on these
capacities have been created.
We understand that each event you are
organising at ICC Sydney entails different
specifications. Our team will work with you
to apply specific safety measures to meet the
exact requirements of your event. Contact
your business development representative
or event manager to discuss your event needs.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 11
Safety procedures will be
MEETINGS AND
communicated and aligned Contactless
with the objectives of the sanitisation station
conference organiser
CONFERENCES
COVID safe
Event specific
event specific
capacity signage
1 Conference room entrance monitoring and support is safety signage
available. Speak to your dedicated event manager regarding
your specific requirements and applicable charges.
2 People counting supporting the event space capacity is
available. Speak to your dedicated event manager regarding
your specific requirements and applicable charges.
3 Contactless hand sanitiser stations with supporting
signage are available at the entrance to the conference
room. Speak to your dedicated event manager regarding
your specific requirements and applicable charges.
4 ICC Sydney COVID safe procedures to be communicated
to all attendees via the event organiser prior to the event.
5 Digitalisation, multi-media productions and live
streaming can be incorporated to support events.
6 ICC Sydney COVID Safe training will be provided to
event organisers on procedures and regulations.
7 COVID Safe cleaning measures.
8 Event specific COVID safe floor plans will be
developed by your dedicated ICC Sydney event
manager to meet your requirements.
The ICC Sydney Convention Centre has been
deemed a ‘Function Centre’ by NSW Health.
As such Conferences, Exhibitions and Banquet
events have a capacity of one person per two
square metres of publicly accessible space.
Digitalisation, multi-media
productions and live
streaming to support events
COVID safe cleaning services People counting support
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
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ESSENTIAL VENUE INFORMATION 12
Vending
COVID safe machines Contactless
EXHIBITIONS
instructions selling personal
communicated payment
protective systems
on signage equipment
The ICC Sydney Exhibition Centre has been
1.5m
deemed a “Function Centre’ by NSW Health.
As such Exhibitions, Conferences and Banquet
events have a capacity of one person per two
square metres of publicly accessible space.
Your dedicated event manager will discuss
your specific requirements ensuring Contactless
alignment with current regulations. sanitisation Customer
station service
1 Calculation of the Exhibition Centre’s capacity
in relation to distancing regulations.
QR code contact tracing
2 Dedicated Exhibition Centre entrance.
with a contact tracing
registration point to assist
3 Signage will communicate instructions on
COVID safe behaviour and information.
Flow management
4 Contactless hand sanitiser stations with supporting with centralised
signage are available at the entrance to the conference tracking and on-site
room. Speak to your dedicated event manager regarding controls such
your specific requirements and applicable charges. as bollards and
signage points
5 Dedicated ICC Sydney Event Manager will liaise directly with
clients to discuss the specific COVID-19 requirements.
6 Queue management systems can be implemented by 1.5m
clients using controls such as floor decals highlighting safe
physical distances, ropes bollards and signage throughout 1.5m
the exhibition. Speak to your dedicated ICC Sydney Event
manager regarding your specific plans / requirements. 1.5m
Queue management systems can be implemented by
clients using controls such as floor decals highlighting safe
physical distances, ropes bollards and signage throughout
the exhibition. Speak to your dedicated ICC Sydney Event
manager regarding your specific plans / requirements. Speak to your dedicated ICC Sydney
Business development or Event
7 Implementation of contactless payment systems. Manager to arrange and discuss
extended event operating hours.
People
counting
device
COVID safe specific Capacity calculation of
signage displaying terms the Exhibition Centre will
and conditions of entry be calculated in line with
current regulations
ICC SYDNEYINTRODUCTION CONTENTS
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ESSENTIAL VENUE INFORMATION 13
LIVE
EVENTS
EVENT CUSTOMER SIGNAGE TICKET SALES FOOD AND BEVERAGE
JOURNEY
The live events and entertainment offering 1 Entry and exit points to be 1 Contactless ticket validation 1 Increased COVID-19
at ICC Sydney has been reviewed in light Live events safe operating identified and well signed. system upon entry. sanitation prior, during
and after service.
of the introduction of EventSafe operating principles cover the attendee 2 Terms and conditions of entry. 2 Patrons will be provided
experience, including: with COVID safe information 2 Front of house team
protocols including additional safety measures 3 Public health messaging:
prior to their attendance. members provided with
1 What to expect when using
spanning ticket sales, signage, customer public transport to attend an
• Physical distancing measures. dedicated hand wash and
touchpoints when attending an event, venue event. Refer COVID-19: Travel • Public health and glove sanitation station.
advice and information. hygiene measures. 3
capacities and food and beverage services. 4 Floor decals — directional
Guest sanitising stations
2 Health and safety at entry points and
procedures on arrival and signage — spaced to catering areas.
At ICC Sydney we continue to closely monitor and at the building entrance. be compliant with 4 Contactless (cashless)
adhere to the regulations and advice provided 3 COVID safe external
physical distancing. transactions.
by the Australian Government Department of and internal signage. 5 Event space capacity signage. 5 Queue management.
Health. Furthermore, our approach is applied in 4 COVID safe food and 6 Capacity calculations
beverage service updates.
accordance with NSW Government guidelines. compliant with current
5 Medical services. regulations.
Our team will endeavour to keep patrons and 6 Increase environmental 7 Disposable packaging
hygiene and sanitation CAPACITIES and cutlery.
visitors informed of any updates in relation practices. 8 Acrylic screens for kiosk
to the staging of live events at ICC Sydney. 7 Contactless payment
1 Your dedicated event
hot food areas.
manager will discuss your
solutions. specific requirements 9 Self serve condiments
For the latest information on upcoming events at 8 COVID safe security and ensuring that they align replaced with individual
ICC Sydney, please see bag check will be in place. with current regulations. portion control packs.
https://www.iccsydney.com.au/whats-on.
Aware Super Theatre, Pyrmont Theatre
and Darling Harbour Theatre have a 100%
seated capacity where the event is ticketed
and each attendee is provided a specific
seat allocation. Alternatively the capacity
is calculated at one person per two square
metres of publicly accessible space for
events with non allocated seating.
ICC SYDNEYINTRODUCTION CONTENTS
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ESSENTIAL VENUE INFORMATION 14
FOOD
Calculation of the venue’s
capacity in relation to People counting support
distancing regulations
SERVICE
Team members will wear
gloves
COVID-19 is a respiratory disease spread from
person to person, not a foodborne disease.
In line with the World Health Organisation
(WHO), Food Standards Australia New Zealand
(FSANZ) advises there is currently no evidence
that COVID-19 is transmitted through the
consumption of food or beverages, or through
contact with food packaging materials.
The FSANZ Food Standards Code requires food
businesses to take all practicable steps to prevent
contamination of food production and service
areas. To minimise food safety risks, ICC Sydney’s 1.5m
food and beverage operations are managed 2.5m
under our HACCP based food safety framework.
2.5m
ICC Sydney can provide the following
food service modes in compliance with
the current Public Health Order:
2.5m
2.5m
• Plated service
• Buffet service
• Canapés
• Coffee breaks
• Retail service Digitalisation, multi-media
Individual still water
productions and live
To discuss your specific event, please contact your streaming to support events
bottles on client request
dedicated business development representative
or event manager for further details.
COVID safe Individual bread roll
Contactless sanitisation
communication and butter portions
station
on digital screens
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ESSENTIAL VENUE INFORMATION 15
AUDIO VISUAL
SERVICES
SANITATION PRE-EVENT DURING EVENT POST-EVENT
PROCEDURE 1 Ensure all equipment is
cleaned prior to use.
1 AV equipment that has
been handled by multiple
1 All equipment will be cleaned
at the close of each event.
people throughout an
event will be cleaned
regularly. This includes:
Cleaning practices have been extended
• Hand held, lapel, headset
throughout every facet of operational and lectern microphones.
event delivery. Touch points including AV • Laptops and other devices.
equipment handled by multiple people • Presentation remotes.
including team members, presenters and • Lectern and side table.
delegates is regularly cleaned to ensure
ICC Sydney is a COVID safe workplace.
The procedure update detailed here will apply
at pre-event, during and post-event stages.
Contact your audio visual project manager to
discuss your specific event audio visual needs.
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ESSENTIAL VENUE INFORMATION 16
ENVIRONMENTAL
HYGIENE
ENTRANCE AND LIFTS ESCALATORS DOOR
EGRESS HANDLES
Furthering our existing high standards of 1 High touch points 1 High touch points including
cleanliness and hygiene protocols, Allocated and separate entry and including lift buttons will escalator hand rails will 1 Access doors will open
be cleaned regularly. be cleaned regularly.
ICC Sydney has introduced routine measures egress points have been assigned automatically where possible.
to help facilitate physical 2 High touch points including
(constant), operational measures (during distancing and ensure that door handles will be
events) and deep clean measures. ICC Sydney is a safe environment. cleaned regularly.
The following measures apply:
EventSafe critical hygiene protocols include: 1 External queue management
practicing physical distancing.
1 Increased cleaning processes throughout the venue. 2 External signage
indicating entry locations
2 Provision where applicable of contactless hand
and exit locations. TOILETS CONTACTLESS HAND
sanitiser stations with supporting signage.
3 Internal signage indicating SANITISER STATIONS
3 Touchless faucets available in dedicated toilet facilities. measures in place to 1 Increased frequency
maintain a safe venue. of cleaning by trained 1 Contactless hand
4 Protocols developed for increased cleaning and waste disposal. team members. sanitiser stations with SIGNAGE
4 Security team member
supporting the safe flow of supporting signage will
5 Implemented safe queuing and operational Signage will be placed
people through the centre. be available for all guests
planning for all toilet facilities. throughout the venue indicating:
who enter the building.
5 Customer service team 1 A guide of how to
member supporting guests 2 Signage will be placed at
6 Implemented cleaning protocols for the delivery properly sanitise.
reach their event efficiently. stations with instructions
and receiving of items in the loading docks. 2 COVID safe behaviour.
on how to hand sanitise
6 Temperature screening
7 Safe pre event, during and post event cleaning protocols. and cough etiquette. 3 Physical distancing
of guests is available
3 Additional contactless requirements.
on client request within
8 Government distributed advisory signage on hygiene. contracted spaces. Speak hand sanitiser stations for 4 Directional information
to your dedicated event events spaces are available for event.
manager regarding your speak to your dedicated
specific requirements and event manager regarding
applicable charges. your specific requirements
ENVIRONMENTAL and applicable charges.
7 People counting device HYGIENE
supporting the physical
distancing guidelines 1 The air quality of the
and practices. environment in which we
8 Contactless hand sanitiser operate is of paramount
stations with supporting importance. Therefore
TABLES AND CHAIRS
signage at building entries. increased measures
9 All who enter the building are during this period have 1 Tables, chairs and any table
required to go through the been implemented. settings will be cleaned
necessary safety measures between each customer at
put in place by the centre ICC Sydney retail outlets.
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TECHNOLOGY
AND EQUIPMENT
TEMPERATURE PEOPLE COUNTING CONTACTLESS DIGITAL
ICC Sydney aims to stay at the forefront of READING TECHNOLOGY TECHNOLOGY
1 Signage will include
technological advancements when delivering 1 Temperature screening 1 People will be counted as 1 As a venue focused on COVID safe messaging.
events, offering clients a broad range of solutions of guests is available they enter and exit the venue customer service, contactless
encompassing audio visual and information on client request within using camera technology payment solutions provide an
contracted spaces. Speak to provide real time data. efficient and hygienic service
and communication technology (ICT) services. to your dedicated event to our visitors. ICC Sydney
Technological solutions also play a critical manager regarding your and Aware Super Theatre
specific requirements and food and beverage kiosks
role in streamlining and managing health and applicable charges. alongside merchandise
safety protocols efficiently and accurately. 2 ICC Sydney can engage outlets and the car park have
on the client’s behalf with offered contactless payment
The venue is incorporating technological devices St John Ambulance (NSW) since April 2020.
that will further enhance each client and visitor’s to conduct temperature 2 We accept payment via card
screening using Therapeutic only for all on-site food and LOADING DOCK
experience beginning from their event planning Goods Administration beverage kiosks and cafes as MANAGEMENT SYSTEM
phases, on arrival, during, and post event. (TGA) approved infrared well as merchandise outlets
thermometers which tied to an event, along with 1 Our loading dock
ICC Sydneys EventSafe Operating Guide reduces contact, waste our car park. Major credit management system extends
and transmission risk. cards, debit cards and the capability of controlled
incorporates equipment and processess mobile/watch pay (Apple Pay, commercial and event
including QR code Contact Tracing, people Google Pay and Samsung deliveries to ensure effective
distancing is programmed
counting and contactless payment solutions. Pay) are accepted. As a recent
into the schedule. Our
enhancement of our
contactless payment options, comprehensive scheduling
The Australian Government’s voluntary the venue now accepts AliPay platform collects the
coronavirus app, COVIDSafe is an important and WeChat pay in all outlets information of all deliveries
and their drivers (scheduled
public health initiative designed to help except the car park.
and unscheduled) to
keep those in Australia safe from further 3 ICC Sydney offers a
ensure our contact tracing
completely contactless
spread of coronavirus through early payment system, although it
ability extends both front
and back of house.
notification of possible exposure. retains the ability to accept
cash if required. Contact your
CONTACT VIRTUAL SITE dedicated event manager for
TRACING INSPECTION further details.
1 ICC Sydney uses unique 1 The website has been
Service NSW QR codes for populated with digital
each building. resources to assist with the
An electronic recording event planning process.
system adhering to 2 Virtual site inspections
government regulations to are available to assist
record attendees who are with a contactless
unable to use the Service planning experience.
NSW code is also available.
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MEDICAL
SERVICES
ENTRANCES SECONDARY EMERGENCY TEAM TRAINING
ICC Sydney has developed infection control ASSESSMENT POINTS SERVICES AND EDUCATION
1 Terms and conditions of entry
procedures in line with overarching World Health signage at all entry points. 1 On client request, use 1 Robust relationship with 1 Specific escalation protocol
Organisation and Australian Government 2 Promotion of COVIDSafe of secondary screening NSW Ambulance Service for non-admission to venue.
Department of Health standards. app at all entry points. assessment points will Zone Managers and the 2 Specific emergency
be made available. NSW Ministry of Health escalation protocols for a
3 On client request
Public Health Unit.
Our medical response process has been temperature reading is 2 Secondary medical COVID-19 incident requiring
available within contracted assessment point includes 2 Regular meetings with emergency services.
developed in accordance with Australian spaces. Speak to your infection control equipment. the City of Sydney Local 3 Infection control and
Government Department of Health best practice. dedicated event manager Medical response team Emergency Management hygiene education for
Our organisation maintains close working regarding your specific is COVID safe trained. committee for COVID-19. all team members.
requirements and 3 Security and floor manager
relationships with the NSW Public Health unit and applicable charges. assistance for escalation
4 Public health education and
awareness on-site focusing
NSW Ambulance. of patrons who are not on COVIDSafe app, physical
admitted to the venue. distancing, hand hygiene
Our team conducts research on changing 4 Mental health trained and cough etiquette.
governing guidelines in order to produce an responders for managing
vulnerable persons.
internal Situation Report that underpins all COVID
5 Rapid response system
safe response planning. established for patients
exhibiting symptoms in
To uphold the highest health and safety accordance with both
standards, ICC Sydney employs an appropriately Australian Government
Department of Health and
resourced and qualified on-site incident response World Health Organisation
DEDICATED
team. clinical criteria for COVID-19. ISOLATION ROOMS
1 Dedicated isolation rooms
The team is provided education and ongoing within each building, for use
training based on current best practice. Regular of those persons exhibiting
COVID-19 symptoms
COVID-19 operational updates are produced and while awaiting emergency
shared with the team. response agencies.
The team has developed a client , contractor and
team member focused COVID-19 Health
Response plan which includes a rapid isolation,
emergency response and escalation procedure.
To facilitate the COVID-19 Health Response plan,
there are four dedicated first aid rooms, as well as
dedicated isolation rooms.
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ESSENTIAL VENUE INFORMATION 19
ADDITIONAL
Additional mobile
Additional AV support contactless hand
sanitisation stations
SERVICES Room capacity monitors
Additional customer
service team members
ICC Sydney’s EventSafe Operating Guide
is based on a foundation of stringent safety
standards in line with COVID safe government
protocols and international best practices.
All ICC Sydney team members are trained
in COVID safe protocols. Should a client
request additional safety requirements, the
following services are available to order*:
1 Additional security personnel.
2 Additional cleaners and presentation services personnel.
3 Additional customer service team members.
4 Personal protective equipment.
5 Additional digital and physical signage.
6 Room capacity monitors.
7 Hand held temperature reading devices. 1.5m
8 Additional mobile contactless hand sanitisation stations.
9 Additional audio visual (AV) support.
COVID safe cleaning services COVID safe trained
team member
*For all ICC Sydney managed additional services required,
indicative costs will be provided upon request. Speak to your Additional team
COVID safe trained
dedicated event manager regarding your specific requirements. members to assist with
security support
speakers preparation
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EDUCATION AND
Distancing
TRAINING
Education and training programs will be
implemented to communicate updated protocols
for the following groups:
G
IN
IN
ICC SYDNEY TEAM MEMBERS TR
A
FE
All team members will be provided initial and ongoing COVID safe SA
D
VI
training. CO
CONTRACTORS AND SUPPLIERS
All ICC Sydney directly engaged contractors carrying out works for
and within ICC Sydney will be provided detailed health and safety
communications and training material in light of COVID Safety
protocols. m
1.5
CLIENTS
All clients will be provided detailed COVID safe training material
addressing updated health and safety procedures.
COVID-19 updates are produced by ICC Sydney’s
Risk and Safety team and COVID Taskforce to
ensure the most up to date information is
available.
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ESSENTIAL VENUE INFORMATION 21
ACCESSIBILITY
Suitably equipped
Internal lifts bathroom facilities with
specific sanitisation
1 Dedicated parking.
2 Supply of assistance equipment (wheelchairs,
etc.) sanitised before and after each usage.
3 Queue management system will be implemented using on-
site controls such as floor decals highlighting safe physical
distances, ropes/bollards and signage throughout the venue.
4 Suitably equipped bathroom facilities with specific sanitisation.
5 Internal lifts.
1.5m
Dedicated parking bays Accessible entry points
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YOUR HEALTH
AND SAFETY
ICC Sydney recognises the safety requirements ISO 9001 ISO 45001 ISO 14001 ISO 22000
posed by COVID-19 and is committed to the 1 An internationally recognised 1 Specifies the requirements for 1 Sets the criteria for 1 A food safety system
continued delivery of world class events in a quality management system occupational health and environmental management management standard,
COVID safe venue. The holistic approach to safety standard based on the safety (OH&S) management and provides assurance to based on the principles of
management principles of enabling ICC Sydney to our external stakeholders, HACCP, that provides a layer
management taken across our entire organisation strong customer focus, the provide a safe and healthy that our environmental of assurance throughout
has been used to identify and navigate through motivation and commitment workplace by preventing impact is assessed, the food supply chain in
the challenges associated with the pandemic. of top management, the work-related injury and ill measured and improved. order to control food safety
process approach and health, as well as proactively hazards and bring people
ICC Sydney’s safety management system has continual improvement. improving OH&S food that they can trust.
been independently certified by an accredited performance.
third party organisation to globally recognised
international standards for quality (ISO9001),
safety (ISO45001), environmental (ISO14001)
and food safety (ISO22000) management.
ICC SYDNEYA NSW Government project, ICC Sydney was delivered in partnership with
Darling Harbour Live, comprising Lendlease, Hostplus, Aware Super,
Capella Capital, ASM Global and Spotless FM.You can also read
