Our Future Together Te Kohao Pounamu - Diversity and Inclusion Report 2020 - Christchurch City ...
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Our Future Together
Te Kohao Pounamu
Diversity and Inclusion
Report 2020
MULTICULTURAL
STRATEGY
Christchurch Multicultural Strategy 2017-2021 (adopted 2017)
Community Support, Governance and Partnerships Unit
Christchurch City Council
53 Hereford Street, Christchurch Central 8013
For more information
ccc.govt.nz/mulitcultural-strategy/
multicultural@ccc.govt.nz
03 941 8999
DIVERSITY AND INCLUSION REPORT 2020
In 2017
the Christchurch City Council
endorsed the Multicultural Strategy
to affirm the city’s commitment to all
citizens of Christchurch, regardless of
background and life experiences.
The Strategy highlights Christchurch as a city
that values its diversity, and strives for better
inclusion of all citizens. Christchurch benefits
from a diverse community, introducing
a wide range of life experiences and
skills that make our city better
and council decision making
more informed.
We produce a
Diversity and Inclusion
report each year to
track the progress of
the Strategy.
Number of
citizenship
9.9 percent ceremonies
of Christchurch
identify as Māori
Ethnicities
in the city 14.9 percent
9 citizenship
of Christchurch
ceremonies were held,
identify as
welcoming 1,415 people
Asian
to receive their
New Zealand
citizenship.
te reo Māori
spoken by 7,839
Christchurch residents
Languages Chinese language(s)
After English the spoken by 15,231
most commonly Christchurch residents
spoken languages Tagalog
are:
spoken by 5,457
Christchurch residents
Number of
foreign Over 25 percent
visitors of residents living in the
Halswell-Hornby-Riccarton
Ethnicity community board area
COVID-19 identify as Asian
at the
restrictions have significantly Community 15 percent of residents
reduced visitor arrivals Board level living in the Coastal-
at Christchurch airport,
Burwood community
from 26,783 (June 2019) board area identify as
to 57 (June 2020) Māori, the highest ratio
in the city
Population
figures Two-thirds of foreign
(according to the born residents have been
2018 census) living in New Zealand for
at least five years (65,394),
98,880 with more than a quarter
living here for 20 years By 2038, the
residents of
or more (26,052). Christchurch population is
Christchurch (27.1%) were
projected to grow by 16 percent
born overseas, the largest
groups being from Asia to reach 449,100. Multicultural
(42,441) and the communities are projected to grow
United Kingdom and at a faster rate (Asian by 66 percent
Ireland (23,082). to 84,900, Māori by 60 percent
to 55,200, and Pacific peoples
by 61 percent to 22,000).
2 DIVERSITY AND INCLUSION REPORT 2020
The Multicultural Strategy is our key document focusing on
encouraging positive diversity and inclusion in the city.
The Strategy was founded on the principle is critical in times of great difficulty, such as
that we have a leadership role in making the experienced following the terrorist attack
city a place where diversity is welcomed, and on 15 March 2019, and during the ongoing
inclusion and opportunities exist for all. The COVID-19 pandemic. Our community has shown
Strategy sets out the five-year priorities and tremendous resilience and adaptation through
goals for us to support, and this report is an these difficult times.
annual requirement to highlight where progress
Council leadership recognises and supports
has been made against those goals.
the progress being made in support of this
A major milestone to support the Multicultural Strategy. Internally, the Kotahi te kapa-One
Strategy was the Implementation Plan, released Team programme has established a progression
in late 2019. This plan details specific and for all staff, including training programmes and
measureable targets for the Multicultural education modules.
Strategy to achieve, and a number of those
In the past year we established a Multicultural
measures are included in this report.
Advisory Group that directly informs and
This report not only highlights the importance supports our Multicultural Committee, allowing
and progress towards making Christchurch a members of the community to directly
place of celebrated diversity, but also provides influence and advise Elected Members. This has
us the opportunity to measure progress and been a powerful tool in ensuring their voices
consider future opportunities. This assessment are heard where it matters.
The Multicultural Strategy 2017-21 monitoring requirement is to
“Measure and report on progress on the Multicultural Strategy goals yearly in
a Diversity and Inclusion report to the Council or one of its Committees”.
DIVERSITY AND INCLUSION REPORT 2020 3
GOAL 1
Christchurch City Council is an
inclusive and diverse organisation
that reflects, understands and
responds to the diversity
of the individuals and
communities it serves
4 DIVERSITY AND INCLUSION REPORT 2020
How are we doing?
We continue to promote programmes and Diversity@Work training module, are becoming
activities to remain an inclusive and diverse part of the standard induction process for
organisation, working to best represent the all new staff. Cultural Awareness e-learning
population of the city. There has been some training provided by the Office of Ethnic
progress and direction since the last report in Communities has also been made available.
2019, but the COVID-19 lockdown and greater The ongoing effects of COVID-19 has required
financial prudence has reduced opportunities an adjustment to deliver this training primarily
and resources for new activities. through online services.
On 5 November 2019 the Annual Leaders The ethnicity of Council staff has stayed
Workshop was held with a three-hour relatively stable over the past 12 months, with
interactive discussion on inclusion. This minor variation mainly stemming from the
gave rise to a programme of work Kotahi te transfer of Vbase personnel from Council staff
kapa-One Team. One aspect of this has been statistics (who accounted for a significant
45-minute inclusion discussions run by unit proportion of those previously identified
leads, using video content from the leader’s as undeclared). The stability of ethnicity
workshop. By the end of August, 33 percent of metrics is partially due to the prolonged
staff had completed these sessions. The aim period of COVID-19 level four lock down, and
was to increase awareness and understanding the subsequent pause on hiring new staff.
of inclusion and diversity issues both in and The development of a dynamic and diverse
outside of Council, and how we might use workforce remains a key priority of the People
these to make the organisation more inclusive. and Capability Strategic Plan 2019-21, which
Overall, responses to the Working@Council was endorsed in May 2019.
staff survey’s in June 2020 reflected that over
84 percent of respondents agree or strongly
agree that we are open and accepting of Employee Code of Conduct states that
individual differences. all staff (and contractors) must show
behaviour that reflects “Valuing and
The Kotahi te kapa-One Team programme
accepting diversity and treating all people
introduced new initiatives including leadership
with equity and fairness”
training and engagement work streams. An
intranet hub was created to support the Elected Member Code of Conduct
programme, with recordings, readings and includes “Respect for Others: will treat
cultural awareness e-learning modules. All people, including other members, with
staff were asked to complete three 20 minute respect and courtesy, regardless of
e-learning modules on unconscious bias, their race, age, religion, gender, sexual
with 87 percent of staff completing these orientation, or disability.”
before August 2020. These modules, and the
What’s next for 2021?
1 Conduct Council-wide information gathering efforts to identify key messaging to communities,
and understand capacity needs
2 Encourage the People and Culture Committee to provide opportunities to celebrate diversity
3 Identify organisational inclusion champions and provide training
DIVERSITY AND INCLUSION REPORT 2020 5
GOAL 2
All communities have
equitable access to
Christchurch City Council’s
services and resources
6 DIVERSITY AND INCLUSION REPORT 2020I need an
interpreter
How are we doing? My name is:
I speak: (language)
For telephone or
face-to-face interpre
the language you ting, please say
need or show this
employee, and they card to a council
will connect you an
to an
interpre
interpre
ter.ter.
In 2019-20 implemented measures to support of new arrivals, the immigrant community, and
equitable access to our services. This has other vulnerable elements of the multicultural
happened most directly through enhancing community in Christchurch. In 2020 advice
established governance practices, which explored the impact of lockdown, how we and
improves the ability of the multicultural other agencies respond now and in the future, and
communities to provide advice and influence what collective planning is required to address
Council decision making. We shifted the challenges anticipated in the months ahead.
the governance structure for handling
We continue to recognise the difficulties
multiculturalism from a quarterly Multicultural
those with limited or diverse language and
Subcommittee, to a quarterly Multicultural
communication needs have in accessing our
Standing Committee, which reports directly
services and resources. We have put new
to Council, elevating the importance of this
processes in place to support this community
community. The first meeting was held on 9
and we continue to explore new opportunities.
December 2019, with a second on 5 February
One example can be seen in household rubbish
2020. Further meetings were delayed until 14
and waste services. While we have no way
August 2020 due to the COVID-19 level four
to pre-empt specific language requirements
lockdown. Some of the topics addressed under
for each household when there are issues
this new Committee include confirming the
with recycling or other services, staff have
Multicultural Strategy Implementation Plan,
offered to visit members of the community
appointing members to the Multicultural Advisory
with translation services available if required.
Group, and considering funding specific to
We use graphics and colour coding as much as
multicultural groups.
possible in the design of booklets to help address
The advisory group emerged from the communication barriers.
Multicultural Strategy as a means of giving
Similarly, in 2019 we introduced a translate
voice to the community, and to bring impartial,
option on our website for several languages,
informed advice to Council on issues related to
including te reo Māori, Samoan and Mandarin.
multicultural communities. While the group sits
Since records began in November 2019 up to
outside the Council, it has a close working and
the end of August 2020, the translate page
reporting relationship through the Multicultural
registered 4553 page views, out of around
Committee. Nominations for membership
800,000 site visits per year – approximately
ran in October and November 2019, with 38
0.5 percent, or one in every 200 customers.
people nominated for 15 positions. Advisory
New measuring tools are now tracking which
group meetings take place broadly every six
languages are being used most often, which will
to eight weeks, but were delayed due to the
be reflected in future reports.
COVID-19 level four lockdown. The meeting
continues to provide positive advice to Council
and participating organisations, informing
the Multicultural Committee to support good What’s next for 2021?
decision making.
1 Develop a consistent way to capture
We also continued to facilitate the Interagency
ethnicity data to better understand
Network for Refugee and Migrants (INFoRM).
community needs
This network includes representatives from
a wide section of the diverse communities 2 Explore how to incorporate diversity
in Christchurch, and directly informs the and equity considerations in Council
Multicultural Committee. This group continued community grants and funded service
to meet during the COVID-19 level four lockdown agreements
via Zoom teleconferencing, with the first post- 3 Produce a community directory of
lockdown meeting held on 7 August. INFoRM available venues and meeting spaces
remains an excellent means of gauging the views
DIVERSITY AND INCLUSION REPORT 2020 7GOAL 3
All residents are able
to participate in Council
decision making
8 DIVERSITY AND INCLUSION REPORT 2020How are we doing?
We use a Strategic Framework to focus the multicultural networks to advise the wider
activities and priorities. This strategy includes community of the opportunity to provide us
the principle of ensuring the diversity and with feedback.
interests of communities across the district
A similar consultation process took place
are reflected in decision making. This principle
with the development of Community Board
is key to ensuring that all residents are given
Plans. The drafts for these documents
the opportunity to participate in our decision
were prepared in advance of the COVID-19
making, committing us to reducing barriers
lockdown, and additional consultations were
to participation, and elevating opportunities
held in partnership with the community after
as appropriate.
the lockdown. Each board prioritised some
The 2019-20 Christchurch Residents’ Survey key projects and activities for their area, with
returned results that indicated a reduced public meetings and online forms allowing
satisfaction in our services, with dissatisfaction a range of community engagements to take
apparent in Council decision-making and place. This approach ensured a greater reach of
transparency. Only 37 percent of those consultation, and that plans were adapted for
surveyed believed decisions are made in the the COVID-19 environment.
best interests of the city. As a result of this
We are also dedicated to supporting civic
survey, we have been exploring options to
education in the community as part of
engage with residents in meaningful ways,
encouraging increased public participation.
including those in diverse and multicultural
We run regular workshops for up to 35 school
communities who may not traditionally be
students in years 7-13. These workshops focus
involved with civic decision making.
on how democracy and government works, and
The impact of COVID-19 and level four how the Council operates. The activity is not
lockdown led to additional rounds of targeted at any single specific cultural group,
consultation on Council and Community Board but enables any school that wishes to to include
plans. For example, a second round of public civic education in their programmes.
engagement took place to consider the draft
Anecdotal observation suggests that the
Annual Plan, taking into account the financial
number of candidates vying to become Elected
and societal impacts of COVID-19 and the
Members included a higher proportion of
lockdown. Feedback from the multicultural
candidates from more diverse backgrounds.
community was directly sought with posters
This aligned with our concerted effort to
translated into te reo Māori, Arabic, Farsi,
increase the number of candidates from diverse
French, Korean, Samoan, Simplified and
communities.
Traditional Chinese, Spanish, Russian and
Tagalog. The posters were distributed through
What’s next for 2021?
1 Support the Multicultural Advisory Group to develop an action plan
2 Translate the “how to engage with community boards” and election information in key languages
3 Encourage mainstream organisations to capture ethnicity data to improve access to services
and increase participation
DIVERSITY AND INCLUSION REPORT 2020 9GOAL 4
Christchurch is a city of
cultural vibrancy, diversity,
inclusion and connection
10 DIVERSITY AND INCLUSION REPORT 2020How are we doing?
GOAL 4: How are we doing?
We are also committed to celebrating and representatives such as the Christchurch
fostering the multicultural community in City Council, the Canterbury Employer’s
Christchurch, through enhancing the cultural Chamber of Commerce, , the Ministry of Social
and linguistic diversity, informing the wider Development, Immigration NZ, Red Cross,
community about the value of diversity, PEETO/Wilkinsons Language School, Hagley
connecting communities and advocating on Community College, the Korean community,
relevant issues. the Chinese community, Muslim Association of
Canterbury, Christchurch Resilience Foundation
Multicultural Recreation and and the Refugee Resettlement and Resource
Sport Centre Centre. This group will address matters about
In June 2020 the Council resolved to offer employment and training opportunities for
to purchase the former Christchurch Netball migrants and refugees, identify and explore
building in South Hagley Park to establish a options for jobs and training, advocate and
dedicated multicultural recreation and sport lobby with appropriate stakeholders, and
centre. Early scoping work had explored an consult the refugee and migrant communities
option for a multicultural centre to be based for solutions and outcomes.
at Hagley Community College, and when the
Netball building became available, we identified We, as part of the INFoRM network, support
this site as the ideal location for community- the regular Our Future Together newsletter.
based multicultural activities. The decision to This newsletter is produced by the Canterbury
purchase the existing building represents a Resilience Hub, and initially
significant cost and time saving from building a focused on supporting the
new purpose-built facility and including Hagley multicultural community
College as a partner will ensure community following the 15 March 2019
activation and support. Mosque terrorist attack.
The newsletter will broaden
its mandate in 2020-21
to support the broader
multicultural community on a
wider variety of issues.
Community Funding
There are a number of funding sources
available to support the multicultural
community. For example, in August 2020 the
Council-operated Strengthening Communities
Fund (SCF) was allocated to communities and
INFoRM Network organisations via the Community Boards and
In August 2020, as part of supporting the the Sustainability and Community Resilience
vulnerable members of the multicultural Committee. Staff recommendations to Council
community, the INFoRM network restored included the importance of maintaining
an Employment and Training Subgroup to language, culture and heritage of multicultural
explore and understand the existing and communities, positively supporting several key
future needs of the refugee and migrant activities across the city. The fund was also
communities. This vulnerable community used to support multicultural organisations
can suffer disproportionately because of which have suffered as a result of COVID-19,
language difficulties and other constraints. The including assisting with alternative ways
Employment and Training Subgroup comprises of delivering services and support such as
agencies and multicultural community teleconferencing technology.
DIVERSITY AND INCLUSION REPORT 2020 11In addition, a Community Activation Fund 10,500 people attended these activities, despite
(CAF) was established by the Ministry of Social periods of closure and times when public
Development, and is jointly managed by us and programmes were unable to run due to the
the Office of Ethnic Communities. From its COVID-19 restrictions. These events included:
establishment in October 2019 to the end of • babytimes and storytimes in te reo Māori and
August 2020, the fund granted $167,827 to 105 other Pasifika and community languages
projects. An estimated 18,000 participations
• after school clubs
occurred in these projects or events, with
volunteers contributing over 7,000 hours. • maker sessions
• language-based book groups
The Heritage Incentive Grant fund also broadened
• national language week programmes and
its eligibility criteria to include heritage places
activities
identified as having heritage significance to the
community, which enables ethnic communities • holiday programmes
to identify places of significance to them, and • a variety of sessions for adults
seek the funding to protect and conserve them. • community-based research projects with
A new Intangible Heritage Grant fund is being local tertiary institutions with a public
prepared for the 2020/21 year, and will likely programmes component; and
provide funding to diverse communities to
• programmes for whanau based around times
capture and preserve their stories and history,
of cultural significance and importance to our
and other heritage projects.
Māori, Pasifika and diverse communities.
Language and events We also held the signature multicultural event,
We also support multicultural communities Culture Galore before the COVID-19 restrictions
through the Christchurch City Libraries, which were required. Culture Galore was held on
offers a range of services, such as Mango 22 February 2020 at Ray Blank Park, to
Languages. This online language learning enhance the neighbourhood feeling of the
system provides Christchurch residents with activity. The aims include to promote more
access to 60 foreign languages and 17 English social and racial harmony, develop a sense
language courses. In the past year, of belonging, and give opportunities to local
6,242 sessions and 6,104 courses groups to promote themselves and their
were accessed. It also offers world services. The event was at full capacity with 75
language material for adults groups registered to participate, representing
and children in over 18 different around 36 different cultures.
languages, including major European
and Asian languages in physical and
eBook formats (through OverDrive).
What’s next for 2021?
Of the 13,880 physical items,
60 per cent had been issued in 1 Use community grant funding to
the past 12 months. support community-led activities that
raise awareness and create learning
Use of the Libraries’ Ngā Pounamu Māori opportunities
collections, held throughout the network,
2 Host community dialogues and forums
increased by 4 percent. The Pasifika collections
aimed at enhancing intercultural/
are offered at most libraries, with larger
interfaith communication
collections held at Aranui and Tūranga.
3 Identify and work closely with
Over the past year Libraries offered over 360 multicultural youth and link them into
public programmes or event sessions and other youth groups and activities across
cultural exhibitions that were kaupapa Māori Council
or had a Multicultural or Pasifika focus. Over
12 DIVERSITY AND INCLUSION REPORT 2020Through our Metropolitan Strengthening Through the Creative Communities
Communities Fund the following grants Fund, we also supported:
supported multicultural activities:
• Te Whatu Manawa Māoritanga O Rehua
• Christchurch Resettlement Service Inc ($15,150)
($40,000 for each of the next three years)
• Aoraki Matatu ($4,200)
• Canterbury Refugee Resettlement and
• Canterbury African Council ($4,000)
Resource Centre ($30,000)
• Ōtautahi Weavers ($3,000)
• Shakti Ethnic Women’s Support Group
Christchurch ($20,000) • New Zealand XuanWu Dancing Group
($1,500)
• Rewi Alley Chinese School Trust ($15,000)
• Chinese Culture Association ($1,500)
• Nawawi Center Ltd ($12,000)
• Polish Legacy in New Zealand Charitable
• Chinese Culture Association (NZ) Inc
Trust ($1,500)
($3,000)
• Qiao Yi Club ($1,300)
• Philippine Culture and Migrants Services
($2,050)
DIVERSITY AND INCLUSION REPORT 2020 13MULTICULTURAL
4
STRATEGY
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