March 2021 07 3821 6699 - starcommunityservices.org.au - STAR Community Services
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
March 2021 07 3821 6699
starcommunityservices.org.au
Star Community Services is Brisbane’s
leading not-for-profit organisation servicing
the community since 1996.
1 www.starcommunityservices.org.au
STAR Community Services March 2021
Message from the
GENERAL MANAGER
Hello and welcome certain areas depending on the demand by the
to the first edition community. Simply call us on 3821 6699 if you have
of STAR News in any questions. Our amazing call centre volunteers
2021. and staff are keen to assist you.
At STAR, we are On that note, STAR is organising a Celebration of
feeling a new Volunteers on 22 May 2021 at Raby Bay. Our free
sense of optimism and motivation this year. community event is coinciding with the National
As the world around us continues to evolve, the Volunteer Week 2021. Please come along with your
STAR Team is focussed on servicing our clients and family and friends and join in to say thank you to
community to the best of our abilities. volunteers of our community for their generosity
(more details on page 10).
We have recently been afforded the opportunity to
add some new services and locations. STAR offers many services to many different
people, much of which you will read about in this
STAR transport services reach Brisbane South, Logan Newsletter, but if there is a service you need, and
River Valley, South Coast, West Moreton and now the we don’t provide that service, we will try our utmost
Darling Downs Aged Care Planning Regions. to find you an alternative.
I urge you to have a read of STAR services and the Stay healthy and here’s to a great year ahead!
locations on page 3. Patsy Wilshire, General Manager
From time to time some services are unavailable in
Upcoming Public Holidays
Office Locations Call 07 3821 6699
Good Friday 2 April 2021
CLEVELAND OFFICE
Shop 15, 152-166 Shore St West Office Hours
Cleveland Qld 4163 Easter Monday 5 April 2021
IPSWICH OFFICE Open Monday to Friday Anzac Day 26 April 2021
5 Jacaranda Street 8:30 am- 4:15 pm
East Ipswich Qld 4103 Labor day 3 May 2021
2 www.starcommunityservices.org.au
STAR Community Services REDLANDS March 2021
NDIS Services Available now
OUR NDIS Support Coordination Available now
Home Care Packages Available now
SERVICES Transport for over 65s and NDIS clients Available now
AND Community Transport for non NDIS clients with
disability, under 65 who are disadvantaged
Available now
LOCATIONS Social Support Group Activities for over 65s Available now
i.e. lunch clubs, social charters
Social Support individual for over 65s Available now
i.e. Companionship program
Technology Training Program for seniors Available now
Shopper Bus for seniors Available now
Home modifications Available now
Home Maintenance & Gardening Currently unavailable to new clients
Information IPSWICH
Home Care Packages Available now
is correct NDIS services Available now
as of NDIS Support Coordination Available now
Transport for over 65s and NDIS clients Available now
March Community Transport for non NDIS clients with
2021. disability, under 65 who are disadvantaged Available now
Social Support Group Activities for over 65s
i.e. lunch clubs, social charters Available now
Social Support individual for over 65s
Please call i.e. Companionship program
Available now
STAR on Technology Training Program for seniors Available now
Shopper Bus for seniors Available now
3821 6699 Home Maintenance and Gardening Available now
for LOGAN
Home Care Packages Available now
updates. NDIS services Available now
NDIS Support Coordination Available now
Transport for over 65s and NDIS clients Available now
Domestic Assistance Currently unavailable to new clients
Home Maintenance and Gardening Currently unavailable to new clients
DARLING DOWNS
NDIS services Coming soon
NDIS Support Coordination Available Now
Transport for over 65s and NDIS clients Available now
Community Transport for non NDIS clients with
Available now
disability, under 65 who are disadvantaged
GOLD COAST
Transport for over 65s and NDIS clients Available now
3 Home Maintenance and Gardening Currently unavailable to new clients
www.starcommunityservices.org.au
STAR Community Services March 2021
Live Independently with
Your Home Care Package
How do I get a Home Care Package?
• Contact My Aged Care on 1800 200 422 Thank you to STAR
and ask for an assessment for a Home
Care Package OR you can apply online at Home Care Package
www.myagedcare.gov.au clients
• After you call or submit your form, an
assessor will contact you within 3 weeks
We would like to thank our valued home care
to arrange a face-to-face assessment
package customers and their patience while
• You will be advised via letter of the outcome
we have been rolling out our new software.
of the assessment i. e. level of home care
package and other approvals and expected We are pleased that the rollout is now
waiting periods complete and that customers can expect to
• Once you have your letter, contact receive their statements within 21 days of
STAR on 3821 6699. One of our Care the end of each month.
Cordinators will make an appointment to
talk to you about your options.
Update on STAR Home
Modifications and
Home Maintenance and
Gardening service
STAR’s Home Modifications service is available
in Redlands and the local islands only. To use
the service clients require both a Modification
Referral as well as an Occupational Therapist
Referral along with the detailed OT
information, before works can progress.
Please note the STAR Garden Assistance
service IS NOT a replacement service. It is a
top up to your existing method of maintaining
your garden.
Due to high demand, the home maintenance
and gardening service becomes unavailable
from time to time in certain locations. Please
be patient and call us to ask if you can put
your name on a waiting list if available.
4 www.starcommunityservices.org.au
STAR Community Services March 2021
Get social for better health
Social charters, lunch clubs
and outings for seniors
Are you 65 or over? Would you like to enjoy
good company and make new friends?
STAR offers a range of social programs and
activities for seniors in Ipswich and Redlands.
Come along and have a lovely outing with
new and old friends. You can choose from
social charters, lunch clubs, fitness programs
and more. Call STAR on 3821 6699 for
more information on our upcoming trips.
Eligibility criteria and costs apply.
Government
Subsidised
Community
Transport for
non NDIS
participants
STAR is now providing affordable, Do you know someone who
reliable transport for people under
65 years of age, with disability or • has a disability or a health
disadvantaged, who are not eligible condition but is not eligible for
for NDIS. This service is available NDIS?
OR
in Ipswich, Redlands and Darling
Downs areas. • someone who is disadvantaged
and need an affordable transport
option?
Simply call STAR on 3821 6699
(press 5) for more information on They may be eligible
the eligibility criteria and to book to access Community
your transport. Transport Service.
5 www.starcommunityservices.org.au
STAR Community Services March 2021
STAR Easy Shopper Your
door-to-door
escorted
shopping
service
3821 6699
Make your weekly shopping fun
Join us on the EasyShopper, your weekly IPSWICH
door-to-door escorted shopping service. • Easy Shopper runs every Friday
Available in Ipswich and Redlands.
• Fare: $10 return*
Our EasyShopper vehicle will pick you Redlands
up from your home, take you to the
shopping centre, and bring you back to • Tuesday (Victoria Point, Redland Bay,
Thornlands and surrounding suburbs)
your doorstep.
A helpful escort will assist you with • Thursday (Alex Hills, Capalaba,
Birkdale and surrounding suburbs)
heavy shopping bags, on and off the
bus. A STAR Care member will also be • Fare: $12 return*
present to assist.
* Days of service and fare subject to change.
• Pick up and drop off at your home Registration for the service is
• Shop for approximately 2.5 hours essential. Please call
• Easy access for all including trolleys STAR on 07 3821 6699.
and walkers
6 www.starcommunityservices.org.au
STAR Community Services March 2021
SING THE ROOF OFF
The Ipswich community celebrated International
Day of People with Disability (IDPwD) with a Sing-
along event on 3 December at the Goodna Service
Club.
IDPwD is a United Nations observed day
celebrated internationally, to celebrate the
achievements and contributions of people with
disability. STAR organised an engaging Sing-along
event, supported by the Ipswich City Council’s
Community Development Grants Program.
Engaging and thought provoking speakers from our
local community included Arran Hansen, Rebecca
Sharrock and Tamar Flannery. Each speaker shared
their achievements, passions and the personal
challenges they face living with a disability. Their
prominent message is that their disability does not New Defibrillator
define who they are, it is just a part of them.
Defibrillators save lives! Thanks to a grant from the
Rebecca Sharrock, one of only 80 people in Redlands Foundation, STAR offices are extra safe!
the world known to have Highly Superior
STAR has been able to purchase a defibrillator for the
Autobiographical Memory (HSAM), said, “I believe
Redland’s office to use in emergencies.
that I have a condition, not a disability.”. Tamar
Flannery also spoke at this event saying, “Every With defibrillators in both the Ipswich and Redlands
disability is different and each individual is unique. offices our aim is to be prepared. With the support of
We all have dreams and passions. Every one Redland Foundation, we will also purchase an AlbacMat
needs to be recognised for their abilities, not their and Gait belt to help people who need assistance to exit
disabilities.” the building safely during
an emergency.
This enthusiastic group sang along to a host of
Christmas songs. All STAR front-line
workers and Wardens
are trained in First Aid
and CPR including the
use of a defibrillator,
as the majority of our
clients are over age 65
years. Additional staff
are trained in the use
of AlbacMats and Gait
belts to ensure all clients
can be cared for in an
emergency.
7 www.starcommunityservices.org.au
Thank you for being
STAR Community Services March 2021
a Secre t Santa
It’s a wrap! The STAR Community Watch STAR’s
Services Secret Santa appeal 2020 thank you
has achieved an incredible result. video by
Thanks to your generosity - 1,043 scanning this
Christmas gifts and over 3,780 QR code.
food items were given to elderly
and vulnerable people who were
The reactions of the recipients
on their own this Christmas.
of Christmas gifts ranged from
This is nearly double last year’s immense joy to sheer disbelief.
donations. What an incredible Many were moved
achievement! to tears, while some were
simply speechless.
Being alone at Christmas brings
its own kind of loneliness. With Quotes from recipient:
your kindness and support, “I never thought anyone would
STAR was able to show the older do something so wonderful
members of our community that for me.”
they are not forgotten.
“Thank you, this is so lovely.”
Our heartfelt gratitude to every (tears of joy)
individual, school, organisation
“I am overwhelmed, thank
and business who contributed
you.” (was incredibly moved)
to the Secret Santa appeal 2020.
Please know that your donation – “Do you have the right
however big or small- was greatly place?
appreciated! No one has ever done
this for me before.”
Patsy Wilshire
(a few tears)
General Manager
MP
Save Your Containers
While you are home - save your This money will go towards
containers! supporting programs to assist
the vulnerable members of our
STAR is registered in the Container
community.
Exchange Program. When you take
your recycling to the exchange, type Containers for Change QLD
in this code and the refund will be
CommunitySupport#Recycling
donated to STAR: C10203770
8 www.starcommunityservices.org.au
STAR Community Services March 2021
Community celebrated Thank you to
International Day of People Volunteering Queensland
with Disabilities Volunteering Queenland managed and distribued
Grant funding of $25,000 on behalf of State Government
The Redlands Coast Community got together to (the Department of Communities, Housing and Digital
celebrate the International Day of People with Economy) in support of Volunteering Redlands. This
Disability (IDPwD) at Redlands RSL. To mark this grant has enabled a volunteering matching system
significant day STAR Community Services organised and employment of a volunteer support officer for
a celebration event, supported by the Redland City Volunteering Redlands (VR).
Council as part of the Community Grant funding to
assist the Redlands Coast community. VR was set up by STAR in 2013 with an aim to build a
strong Redlands community through volunteering and
The Mayor of Redland City Council, Karen Williams provide a range of resources, services and support.
congratulated STAR Community Services, “The VR support more than 800 individual volunteers and
global pandemic has been extremely challenging over 53 community organisations within the Redlands.
for everyone but it has also brought us closer as a This grant will bring a positive impact on Volunteering
community. Events like today’s celebration of IDPwD Redlands’ support of the community.
are an important reminder for us to embrace our
diversity and build inclusive communities.”
Truly inspirational speakers from our local
community shared their achievements, passions
and personal challenges they face living with a
disability. Arran Hansen, who volunteers with STAR
said, “For me, having the opportunity to engage with
others, build upon my self-confidence and increase /
maintain my independence is really important.”
Adele Tresillian led a
Christmas singalong,
demonstrated her
outstanding singing
talent, joined by the
attendees. Please
scan this QR code to
watch her engaging
performance.
Adele Tresillian, Ethan Macleod (MC), Arran Hensen,
Mayor Karen Williams, Rebecca Sharrock and Tamar Flannery
9 www.starcommunityservices.org.au
STAR Community Services March 2021 If you have any questions regarding this event pleasewww.starcommunityservices.org.au 10 call 07 3821 6699.
STAR Community Services March 2021
STAR NDIS Support Coordination Service
Feeling a bit overwhelmed with too much
information? Let STAR help you navigate
your way to your ideal NDIS Plan.
STAR can support you in starting your
NDIS journey. Our Priority is you. We
support you in developing essential skills
to make the most of your package such as
• how to understand your plan
• research your options The NDIS support
coordination service
• seek clarifications from the NDIA
has changed my
• interview your potential providers whole life!
• and negotiate a service agreement.
Michael McKenzie,
Our advice is completely unbiased, Toowoomba
independent and fair. Let’s think outside
the box to bring your NDIS plan to life!
Book your free consultation. Contact STAR
NDIS Support Coordinator on 07 3821 6699 (press 4)
or email supportcoordination@starcare.org.au
Disability Advocacy
Below is a list of some of the Disability
The National Disability Insurance Scheme Advocacy services. For more information
Act 2013 defines an independent advocate, please visit Qld Government’s website
in relation to a person with disability, to www.qld.gov.au/disability/legal-and-rights/
mean a person who: advocacy
• is independent of the Agency, the • Speaking Up for You
Commission and any NDIS providers www.sufy.org.au Phone: (07) 3255 1244
providing supports or services to the
• Aged and Disability Advocacy Australia Ltd
person with disability
www.adaaustralia.com.au
• provides independent advocacy for the Phone: (07) 3637 6000
person with disability, to assist the person
• Gold Coast Disability Advocacy Inc.
with disability to exercise choice and
www.gca.org.au Phone: (07) 5564 0355
control and to have their voice heard in
matters that affect them • Ipswich Regional Advocacy Services Inc.
Phone (07) 3281 5409
• acts at the direction of the person
with disability, reflecting the person • TASC National Ltd
with disability’s expressed wishes, will, www.tascnational.org.au
preferences and rights Phone: 1300 008 272
• is free of relevant conflicts of interest. • Aboriginal and Torres Strait Islander
Disability Network of Queensland
Source: www.ndiscommission.gov.au/
www.atsidnq.com.au Phone: 1800 718 969
participants/disability-advocacy
• Amparo Advocacy Inc.
www.amparo.org.au Phone: (07) 3354 4900
11 www.starcommunityservices.org.auSTAR Community Services March 2021
STAR Transport Prices
Distance Fare*
Less than 20 km $8
20km-30 km $20
Over 30 km $1.80 per km
Over 50 km By negotiation
Attendants 50% of passenger fare
Private passenger $1.80 per km, 10 km minimum
SMBI Taxi Service * Fare is based on total
Are you travelling from Southern Moreton Bay distance travelled. When
Islands? Call STAR to book your transport you book your trip, we
to and from the Redland Bay ferry terminal. calculate the distance to
Available 7 days. $6 each way. Call 3821 6699. determine your fare upfront.
Conditions apply.
IMPORTANT Reminders for STAR Clients
To make a transport booking please 3 Easy steps for quick STAR trips
call between 9:00am - 2:00pm, Monday 1. Be ready 45 minutes prior to your
to Friday. All bookings should be appointment time.
made at least 2 working days before 2. Put on your STAR ID while waiting
the travel date. to be picked up. It helps the STAR
For booking confirmations, please drivers locate you. If you dont have
call 2:00pm - 4:15pm, Monday to Friday. one, ask your driver for a STAR ID
next time you travel with STAR. Cost
Cancellations: Where less than 24 hrs $2.
notice is given, from the pick up time, a 3. Please use transit lounges at
cancellation fee equal to the value of a the hospitals so you are easily
one-way fare will be incurred. contactable.
Please book your non-medical
appointments outside of the peak hours If you want to attend Lunch Clubs and
i.e. between 10.30am – 2.00pm. Social Charters you are required to have
When making a payment for your a Social Support Group referral from My
STAR invoices online, please note your Aged Care. STAR can assist you get the
invoice number or your name in the referral. Call our Intake Team on 3821
reference field. This helps us match 6699 press option 5. Or call My Aged
your payments with your invoices. Care on 1800 200 422.
12 www.starcommunityservices.org.auSTAR Community Services March 2021
STAR Tech: Technology Program For Seniors
It’s never too late to get online!
NOW is the best time to start your online jourey!
The STAR Tech program is all about supporting the
elderly in using technology confidently. Over 400
seniors have already benefited from this unique
training program!
Program offers a new Android Tablet and full training to get
you started.
STAR Tech is currently available to residents of Ipswich and
Redlands (including Southern Moreton Bay Islands & North
Stradbroke Island).
Participants must be aged 65 or over or aged 50 or over for
Aboriginal and Torres Strait Islander people. Program fees and
eligibility criteria apply. Numbers are strictly limited.
Please call STAR on 3821 6699 for more information.
STAR Spotlight: Maria Planas
My lovely husband and I migrated to Australia
from Spain in November 2011 and have considered
this country our home since then. We call Aussie:
the Blessed Land. I’ve been lucky to learn a few
languages when growing up. Other than English, I
speak Spanish, French and German.
After working for aprox 8 years at a Recruitment &
Training Company servicing the mining/resources/
oil & gas/building & construction industries, I
decided to make a career change and was thankful
for being offered the opportunity to join STAR in
November 2019.
First, I volunteered in the Home Maintenance
Team for various months. From there I was able to
assist the Care Team with some projects, and then
joined the Business Services Team in July 2020.
I enjoy and love my work, as I find it very
rewarding and filled with challenges every day.
I love to put a smile on everybody’s faces and
assist in any way I can. I am here to help our
workers reach their goals and enjoy a great work
experience at STAR.
13 www.starcommunityservices.org.auSTAR Community Services March 2021
Bulky Waste Collection Service
for Redlands Coast Residents
Redland City Council has engaged STAR Eligibility requirements:
Community Services to undertake a Bulky • Must be a resident of Redland City Council
Household Items Collection Service. area
Eligible residents will receive one collection per • Resident must be in receipt of a current
year, consisting of up to three items such as Centrelink Pension Concession Card, DVA
white goods (fridge, freezer, washing machine Gold Card, or a confirmation benefit letter.
etc), household furniture, bicycles and small • Not eligible if in receipt of a Commonwealth
metal items and carpet. Health Care Card, Seniors Cards or they are a
To book a collection, phone Redland City self-funded retiree.
Council on 3829 8999. Make sure you have your • Must be the person living in the house that
relevant concession documentation with you places the request or have letter of Authority/
when you call. Your request will be processed POA.
and sent to STAR Community Services who will
Please visit www.redland.qld.gov.au for booking
contact you within two working days to arrange
forms and to check the eligibility criteria.
a collection time.
STAR Spotlight: Heather Drover
Hello my name is Heather Drover. I volunteer two days
a weekl assisting STAR Home Maintenance team.
Typically my volunteering day is very fast paced with
many calls to be answered. I truly enjoy talking to
STAR clients. It gives me a real sense of being helpful
to someone in need. I can hear the relief in their voice
when we’ve been able to support them with their
enquiry.
Some clients have some wonderful stories to tell
about their lives. Sometimes we’re the only people
they have spoken to for a few days. But that is just
as interesting for me to listen to their story as it is
important for them to have contact with someone.
I really enjoy my volunteer role with STAR and find
all the people that work and volunteer here are very
friendly and encouraging.
Volunteering gives me the opportunity to help the
community but also to meet and talk to other people
which is important for my own health and wellbeing.
Other than volunteering I like to travel with my
husband in our caravan around Australia or overseas
and experience different cultures and countries.
14 www.starcommunityservices.org.auSTAR Community Services March 2021
ADA Australia UNIVERSITY OF THE THIRD AGE
Redlands District Inc
Advocacy www.u3aredlands.com.au
07 3821 3888
Enriching the Lives of Seniors in the Redlands
What is an Advocate?
An advocate is someone who stands beside
you and works solely on your behalf and at your
direction. Enrolments are now open
An Advocate can • Our many classes cover literature, leisure,
lifestyle, arts, crafts, sports, computing and
• support you to ensure your rights are upheld
social outings
• support you to work through a problem with • All classes follow Health Regulations
your aged care service provider • Visit the website for more information
• provide accurate information Fun, affordable learning in a relaxed environment.
Annual Membership Fees: Single $30, Couples $55.
If you would like to know more about your rights
For more information please call 07 3821 3888
and responsibilities, contact Aged and Disability Office Hours: School Terms Mon – Fri 9 am to 12 noon
Advocacy Australia (ADA formerly QADA) on Email: admin@u3aredlands.com.au
1800 818 338 or visit www.adaaustralia.com.au
Rights & Responsibilities
All clients of STAR Community Services have rights and
responsibilities under the User Rights Principles 2014.
Your Rights Your Responsibilities
The Charter outlines your rights The Charter also outlines your
when receiving care, including the responsibilities when receiving
right to: care. This means you need to
• be treated with respect • respect the rights of care
• be involved in deciding what workers
care will meet your needs • give enough information to the
• have a written agreement service provider so they can
between you and your service deliver your care plan
provider • follow the terms and conditions
• have your care and services of your written agreement
reviewed • allow safe and reasonable
• privacy and confidentiality of access for care workers at the
your personal information times agreed in your care plan
• be given information on how to • pay any fees outlined in your
make comments or complaints written agreement
about your care
• have your fees determined in a STAR supports the Australian
way that is transparent and fair User Rights Principles of 2014.
• be given a copy of the Charter
15 www.starcommunityservices.org.auSTAR Community Services March 2021
STAR Community Services
Feedback and Complaints Procedure
Complaints
STAR appreciates all valuable feedback from our clients and community. We will
respond to every complaint.
You are encouraged to raise your concerns with the team member in the first
instance if you feel comfortable about doing this.
If you are not satisfied with the outcome or are not happy to discuss the issue with
the team member, you can contact the relevant Manager, or use an advocate to
negotiate on your behalf.
If the issue is still not satisfactorily resolved, you can raise the issue with the General
Manager.
If, after approaching the above people, the issue is still not resolved to your
satisfaction, you can refer your complaint to an external body where necessary. The
name and contact details of the relevant Government Department or Agency are
detailed below.
You should be informed of the outcome of your complaint and asked for your
feedback on the complaints procedure. In most cases, STAR will respond to the
complaint within 5 working days.
Aged Care Quality & Safety Commission: 1800 951 822
NDIS Quality and Safeguards Commission: 1800 035 544
Privacy matters will be referred to the Office of the Australian Information
Commissioner: 1300 363 992
Proud Supporters of
STAR Community Services
16 www.starcommunityservices.org.auYou can also read
