Our commitment to our people and our place - Foodstuffs Social Responsibility Report 2021 - Foodstuffs ...
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Our commitment
to our people and
our place
Foodstuffs Social Responsibility Report 2021
Contents
Introduction 4-9
Letter from our Chief Executives 4
Our commitment to our place and our people 6
Our year of being Here for NZ 8
Healthy and Affordable Food 10-21 OUR BRANDS
Influencing healthier food choices 12
Reducing food poverty 15
Healthier and more affordable Own Brands 20
Sustainability Leadership 22-35
Climate change and carbon reduction 24
Waste minimisation 29
Sustainable packaging 31
Responsible and ethical sourcing 34
Supporting Local Communities 36-45
Impact at the frontline 38
Meaningful Work 46-57
Invest in our people 48
Committed to fair and inclusive cooperatives 51
Supporting the wellbeing of our people 54
3 Foodstuffs Social Responsibility Report 2021
Proud to be refrigeration. Foodstuffs North
Island’s new Landing Drive
we are in a unique position to offer
help where and when they need it.
Here for New Zealand
Our four-pillar social
distribution centre and 5-star
In the South Island, the strategy gives us a strong
rated Green Star Support Centre
commitment to supporting local foundation to make a
design are game-changers
communities has ramped up meaningful difference
and will lead to significant
with additional funding raised across the country and to
emissions reductions.
We are a unique business. sustainability was high on the by the Foodstuffs (South Island) New Zealanders’ lives.
Our stores are individually agenda for many – plastic, If anything, these Reducing waste and the Community Trust to provide food
amount of packaging in our to foodbanks, children’s centres
owned by families who live in healthy water, waste and the challenging times have
stores and distribution centres and support services that are
the community they serve.
environment were top of mind. reinforced what really
is a responsibility that we are struggling due to COVID. And,
COVID changed our world and matters to New Zealanders.
Our store owners work hard tackling head-on. By working after calling Mt Roskill home for
tipped many of the accepted with our waste partners, 54 years, Foodstuffs North Island
every day to earn the privilege
norms on their axes. Suddenly, suppliers and store owners we this year moved to Māngere in
to trade in these communities,
we had an economic and medical important to our people and are building on the excellent South Auckland. Partnerships with
knowing that their contributions
crisis to grapple with and many their families, and maintaining progress our award winning Māngere Budgeting Services and
help ensure we all thrive.
people’s priorities shifted to a Sustainability Leadership waste minimisation programme Buttabean Motivation will see
Our owners, from the smallest personal safety, job security, position is a constant focus. has achieved in recent years. donations from our Landing Drive
Four Square to the largest and having enough food and DC distributed to their clients
The desire for environmental Within the Meaningful Work pillar,
PAK’nSAVE, care deeply essential items in their homes. in need and will help to solidify
sustainability is not going away. we are on a journey to reduce injury
about their communities. This our social connections in the
Many of our communities are still Initiatives that make sense and harm rates. With much of our
intrinsic connection with our cooperative’s new South
doing it tough, so our focus on environmentally, such as reducing work on safety systems complete,
communities is at the heart of Auckland community. Chris Quin
addressing social needs remains, unnecessary waste, make sense the focus is now on safety culture.
our social responsibility strategy Chief Executive Officer
and includes helping people into commercially. We know that our As well as their physical health, Our four-pillar social strategy
and gives substance to our Foodstuffs North Island
meaningful work and providing people care about this. We visit our we are committed to looking after gives us a strong foundation to
promise to be #HereforNZ.
much-needed support via our distribution centres and our staff our people’s mental health and make a meaningful difference
Since 1922, being here for New strong partnerships with the tell us how proud they are we have wellbeing. We recognise the need across the country and to New
Zealand has been ingrained City Missions, local food banks a programme specifically designed to ensure our people have the Zealanders’ lives. For the first time
into our business. When we talk and food rescue organisations. to reduce waste across our sites. necessary skills and support to we have published targets linked
about being #HereforNZ, it is flourish in a changing workplace, to our social promises and we
If anything, these challenging Addressing climate change is
about doing the right thing and and that our workplaces are are committed to reporting on
times have reinforced what really constantly front of mind. We
meeting our responsibilities to inclusive and fair to all. our progress in future reports1.
matters to New Zealanders. have two big opportunities to
the communities we operate in.
Healthy and Affordable Food reduce our carbon footprint: We are big believers in supporting Our brands have been
Our focus over the past year has is an ongoing, but particularly extracting more efficiency from local communities. Through our contributing to our communities
been influenced by the economic important immediate priority, our distribution operations, which relationships with our communities for almost a century, and we
and health implications of COVID- Supporting Local Communities is largely about smarter fleet – the customers who are our now have a robust platform
19 on families and the country. remains vital at a grassroots level, management, and reducing the neighbours, visit our stores and in place to ensure we remain
Prior to COVID, environmental Meaningful Work is critically emissions generated by in-store engage with us on a daily basis – Here for New Zealand. Steve Anderson
Chief Executive Officer
Foodstuffs South Island
1
eferences to financial years (FY) in this report relate to Foodstuffs North Island’s and Foodstuffs South Island’s respective financial years. Foodstuffs South Island’s
R
financial year is from 1 March to 28 February in the following year, and Foodstuffs North Island’s financial year is from 1 April to 31 March in the following year.
4 Foodstuffs Social Responsibility Report 2021 5 Foodstuffs Social Responsibility Report 2021
Our commitment to our
people and our place
Here for NZ is our commitment to supporting New Zealanders where
and when they need it, and to safeguarding the future of the environment.
It sums up our core purpose and what we stand for as a business.
Sitting under the umbrella commitment of Here for NZ is our Social Responsibility
Strategy, comprising our four social promises.
Healthy and Affordable
While our overall strategy is still
Food – We support every as relevant now as when it was
New Zealander to access developed, the events of the last year
healthy and affordable food. made the importance of our ‘Healthy
and Affordable Food’ promise clear.
Sustainability Leadership –
We responded to the increase in need
We are sustainability leaders with an even greater focus on helping
in our operations and how we those in our communities access food
source our products. when they need it most.
Supporting Local
The next step on our journey to be
Communities – Here for NZ is two-fold: ensuring we
We support our local have initiatives and programmes that
communities to thrive. are aligned to our strategy in place,
and setting targets to measure our
Meaningful Work –
progress against.
We create meaningful and
safe work for our people. In this report you will find new targets
relating to each of our social pillars,
These promises bring together eleven as well as indicators of how we are
specific goals and the wide range of tracking. For some of our goals, we
initiatives that are underway at our are still in the process of collecting
stores, many of which we’ve been baseline data. We have noted where
doing from day one, like supporting targets are yet to be set and when
our local communities. they will be set. Measuring our
performance against these targets is
The strategy was developed with how we will hold ourselves to account
the input of a range of stakeholders, over the coming years.
including our customers, staff,
suppliers, store owners, government
representatives, industry bodies and
interest groups.
6 Foodstuffs Social Responsibility Report 2021
Our year of being Here for NZ
HEALTHY AND SUSTAINABILITY SUPPORTING LOCAL MEANINGFUL WORK
AFFORDABLE FOOD LEADERSHIP COMMUNITIES
Our stores contributed
more than
The equivalent
$7.3
of more than
8.9 We completed
our first
externally million
million verified to their local
meals donated through our
carbon
communities last year
food rescue partnerships
and relationships audit
Proudly employing and supporting
Since its inception, Food for Thought
has reached almost More than 36,000
200,000 200
3.4
Annually
people in our cooperatives
kids in more than 7,300 classes
around New Zealand innovative food and beverage product
entries into the FoodStarter competition
tonnes
More than an estimated of plastic has never been produced thanks
30,000
to the Food in the Nude programme
New World Family2family bags
were donated nationwide to
community food banks by our
generous customers in 2020
More than
Kicked off the
project to say
$661,000
The Foodstuffs (South Island)
Every New World and
PAK’nSAVE store has goodbye to Community Trust has distributed more than
a relationship with
a food bank or food
rescue organisation
single-use
produce bags
in our stores
$625,800
in educational and community grants
raised this year alone for the
Foodies Foundation
8 Foodstuffs Social Responsibility Report 2021
HEALTHY AND AFFORDABLE FOOD HEALTHY AND AFFORDABLE FOOD
Healthy and Affordable Food Our 2025 Healthy and Affordable Food Measures & Targets
INFLUENCE HEALTHIER FOOD CHOICES
Central to our promise of being Here for NZ is the core of
Provide healthy and affordable food choices
our business – we are here to feed New Zealand.
Our social promise to New Zealanders to measurably shift
Looking through the lens of social responsibility, our We support every customer behaviour.
purpose has even wider social impact: our ambition is to New Zealander to access Measure
ensure every New Zealander has access to healthy and FY21 FY22 FY23 FY24 FY25
healthy and affordable food.
affordable food.
PAK'nSAVE - Maintain #1 ‘Fairness’ ranking (among #1 #1 #1 #1 #1
As leading food retailers in New Zealand, we deliver on Alignment to the Retailer organisations) in Colmar Brunton’s annual
our social promise through funded programmes and
UN Sustainable Corporate Reputation Index
Development Goals
partnerships with food rescue and food bank organisations.
New World - Achieve 'Fairness' score of 105 100 101 102 104 105
(top 10% globally) in Colmar Brunton’s annual
Corporate Reputation Index by FY25
Number of classes participating in the No target 645 645 645 645
due to impact
Food for Thought programme of COVID-19
REDUCE FOOD POVERTY
Make a notable difference to alleviating food
poverty in New Zealand.
Reporting commitment FY21 FY22 FY23 FY24 FY25
Number of ‘equivalent meals’ donated by No annual targets. Our aspiration is to embed
sites on the Waste Minimisation Programme to best practice across our entire business so that any
Food Rescue Organisations and Food Banks unsaleable food products fit for human consumption
are diverted from landfill to food rescue organisations
or food banks. We will report on the number of
‘equivalent meals’ donated each year.
HEALTHIER AND MORE AFFORDABLE OWN BRANDS
Provide more options to customers through the
development and championing of healthier and
more affordable Own Brand products.
Measure FY21 FY22 FY23 FY24 FY25
Display the Health Star rating on all relevant Baseline 64% 75% 84% 100%
food products2 year - No
target
In food categories where Heart Foundation Baseline 55% 60% 65% 70%
nutritional criteria exists (reduced sugar and sodium), year - No
a defined percentage of Own Brand products will target
comply with those criteria
2
where packaging space permits it
10 Foodstuffs Social Responsibility Report 2021 11 Foodstuffs Social Responsibility Report 2021
HEALTHY AND AFFORDABLE FOOD HEALTHY AND AFFORDABLE FOOD
Influencing healthier has reached almost 200,000 Kiwi
kids in more than 7,300 classes
months to the end of March 2021,
classes visited 149 New Worlds,
food choices
around New Zealand. 54 PAK'nSAVEs, 28 Four Squares
and one On the Spot. During
To encourage healthy eating,
this period the team also ran 30
Food for Thought nutritionists
in-class supermarkets in order to
teach children in Years 5 and 6
manage the challenges COVID-19
We recognise we have an influence on the health of make healthier food choices. We also recognise the which food and drinks can be
presented for the programme.
young people and their whānau through what they importance of offering products at affordable prices consumed every day and which
Since 2007, New World,
eat. Through our Food for Thought programme and across our full range, so cost is not a barrier to making should only be eaten occasionally. Wanting to take some of the
PAK’nSAVE, and Four Square
Little Garden, we are striving to influence them to healthier food choices. The students also learn how to benefits of the programme out of
have supported Food for
read nutritional labels. the classroom and to customers,
Thought, a free nutritional
we teamed up with Food for
Little Garden: Inspiring green thumbs nationwide
education programme delivered As well as in-class activity, Food
in schools by the Food for for Thought participants visit Thought nutritionists Jessica Smaill
Thought Education Trust and the local Foodstuffs supermarkets and Andy Kane to make a series
Back by popular demand, fibre pottle, a soil tablet, a seed
Heart Foundation. Foodstuffs with one of the Food for of videos to showcase the power
New World’s Little Garden goes mat and a character sticker. The
South Island provides ongoing Thought nutritionists or a Heart of vegetables and how delicious
further than being a savvy way of kits are 100% plastic free, the
administration and operational Foundation nutrition advisor, they can be - like in our Little
getting children to eat vegetables. pottles are home compostable,
support for the programme. Since to learn more about labelling Garden beetroot dip recipe, or
the collector tray is made of
Little Garden is a key part of our During the six weeks Little its inception, Food for Thought and healthy choices. In the 12 when planning for back to school3.
sugarcane pulp, and all of the
ongoing campaign to generate paper packaging is recyclable and Garden was in stores, more
excitement around fresh produce Forest Stewardship Council (FSC) than 3,000 classes of primary
and knowledge around food certified. school children were gifted
affordability and sustainability. a Little Garden curriculum-
Each of the 24 herb, vegetable based classroom kit and
A commitment to growing healthy and flower seedlings were given each of our 143 New Worlds
food in a sustainable way is at the “personalities” to make it easier donated at least one garden
heart of Little Garden. Customers for young gardeners to recognise kit to a local school.
receive a free seedling kit with the vegetables, learn about their
every $40 spent in-store. Each “superpowers” and get excited
seedling kit comes with its own about growing them.
Children from Bailey Road School in Auckland. Food for Thought Nutritionist Jessica Smaill.
3
ittle Garden a secret ingredient to family five-a-day | Stuff.co.nz
L
Nutritionist reveals how to kickstart a healthy eating routine | Stuff.co.nz
12 Foodstuffs Social Responsibility Report 2021 13 Foodstuffs Social Responsibility Report 2021
HEALTHY AND AFFORDABLE FOOD HEALTHY AND AFFORDABLE FOOD
Reducing food poverty
Progress
Over the past year, our efforts to reduce food poverty local store level and through grants provided by the
INFLUENCE HEALTHIER FOOD CHOICES
stepped up a gear as we increased our support of Foodstuffs (South Island) Community Trust, detailed
Actual Target Target food banks and food rescue organisations. We saw in the Supporting Local Communities section of this
Measure FY21 FY21 FY25 Progress an increasing awareness of the vitally important role report. As of this year, every one of our New World
these organisations play in our communities, by and PAK’nSAVE stores has a partnership with a food
PAK'nSAVE - Maintain #1 ‘Fairness’ #1 #1 #1 Achieved ensuring vulnerable people have access to food. bank or food rescue organisation in their community.
ranking (among Retailer organisations)
in Colmar Brunton’s annual Corporate In recognition of this need, we have increased our Reflecting our strengthening relationships, 8.9 million
Reputation Index support of food banks and food rescue organisations equivalent meals5 were donated to those in need in
at the cooperative level, such as through New World’s 2021, up from 8 million in 2020.
New World - Achieve 'Fairness' score 99 100 105 Not Achieved Family2family appeal. Support is also provided at the
of 105 (top 10% globally) in Colmar Brunton’s While we did not achieve our target this year,
annual Corporate Reputation Index by FY25 Foodstuffs is confident that New World is on
track to achieve its FY25 goal.
Number of classes participating in the 523 4 No 645 In Progress
Food for Thought (FFT) programme target No target was set this year as participation
was heavily impacted by COVID-19. Foodstuffs
and the FFT team regard the number of classes
participating to be an excellent result given the
challenging year.
Outlook
Next year we will continue to integrate healthy food messages into our
promotional campaigns in an effort to positively influence customer
choice. We will also continue to support the Food for Thought
programme in schools after a year of COVID-19 related disruptions.
New World Halswell and their Food Bank partner City Harvest Canterbury
8.9 MILLION EQUIVALENT MEALS DONATED ANNUALLY 5
to those who need it most through our partnerships with food rescue organisations nationwide
OUR
DISTRIBUTION
CENTRES
4.5 2.5 17,000 1.8
million million million
5
his figure is based on the approximate weight of food donated by our stores as calculated by food rescue partners, divided by the weight of an average meal
T
4
based on a April to March year. (350g). As data on food recovery is an area of ongoing development in New Zealand, it is likely that the current estimates under-represent the true amount of
food collected. We continue to work with our food rescue partners to better represent the scale and impact food recovery has on our communities and business.
Rounding differences apply to numbers in this table.
14 Foodstuffs Social Responsibility Report 2021 15 Foodstuffs Social Responsibility Report 2021
HEALTHY AND AFFORDABLE FOOD
Store spotlight New Zealand’s first social supermarket
PAK’nSAVE Rangiora
When Wellington City Mission At the Social Supermarket, and fittings. For example, New
approached Foodstuffs North shoppers select food and World Wellington City donated
Island about partnering to essential items of their choice. shelving, New World Thorndon
build New Zealand’s first social Taking a holistic approach, donated the produce bins and
supermarket, the cooperative the Social Supermarket helps trolleys, New World Railway
James and Catherine Flanagan The food rescue organisation For James, being involved
jumped at the opportunity. to address the root causes of donated shopping baskets, New
are big believers in the power helps distribute food to people and helping local communities
food insecurity by connecting World Whitby donated the chiller
of community. Born and bred in need in the Waimakariri and is core to being part of the The Social Supermarket puts shoppers to additional services, unit and New World Newtown is a
in Canterbury, the couple Hurunui districts, picking up Foodstuffs cooperative. personal choice and the shopper's like budgeting or family support long-term supporter and provides
decided one of the first things food at least five times a week dignity at the heart of their within the wider community. ongoing bread donations. The
they needed to do when they from PAK'nSAVE Rangiora. experience. The traditional food New World team designed the
opened PAK'nSAVE Rangiora Recipients of goods include the parcel model means families New World drew on the owner-
"If the community space, which holds 3,000 items,
was to support a food charity. Amberley Food Bank, St Vincent in need are often given a pre- operator network in Wellington
is doing well, we all do and trained 12 volunteers.
de Paul - Kaiapoi, Tuahiwi Marae, prepared food package. to donate a range of products
"It is important for us look well and we believe that
and a migrant cooking class.
after our local community, so if you are in a position to
we formed a relationship with Partnering with a food rescue help out, you should”
–––
Satisfy Food Rescue as soon organisation also enables
JAMES FLANAGAN –
as the store opened – so we PAK'nSAVE to "close the loop" PAK'NSAVE RANGIORA
could feed locals who were and make use of food that OWNER-OPERATOR
struggling," says James. would have otherwise been
sent to landfill.
Jeremy Neeve and Murray Edridge of the Wellington City Mission with Dave Freeman, New World Business Partner
New Zealand Food Network’s
North Island partnership
Owner-operator James Flanagan
Early in 2021, Foodstuffs North Island began its partnership with
Strengthening our partnership with food banks the New Zealand Food Network, which distributes food to more
than 40 organisations that feed communities nationwide.
We continued to build our relationships with the Christchurch, Wellington, and Auckland
City Missions this year. Among other initiatives, we had the privilege of partnering with Since February 2021, more than 78,520 kg of donated products,
Wellington City Mission to open New Zealand’s first Social Supermarket, we sponsored such as UHT milk, instant coffee and muesli, have been distributed
the Christchurch City Mission’s Christmas Tree, matched Giltrap’s Christmas food drive to food hubs, including Auckland City Mission, Gizzy Kai Rescue,
for the Auckland City Mission, and raised $34,000 in New World vouchers for the New Plymouth Community Foodbank and many more through
Missions in partnership with Flybuys. the New Zealand Food Network.
New Zealand Food Network volunteers sorting
through donated products
16 Foodstuffs Social Responsibility Report 2021 17 Foodstuffs Social Responsibility Report 2021
HEALTHY AND AFFORDABLE FOOD HEALTHY AND AFFORDABLE FOOD
New World’s Family2family Eat My Lunch steps up
Foodbank Appeal Foodstuffs North Island continued to support Eat My Lunch, which won a major
"Have just had an tender for the Government’s Ka Ora, Ka Ako, Healthy School Lunches Programme.
Many households struggle to put food on the table and rely on the City update this morning and we
Missions and local food banks to feed their families. In many cases one or are sitting on 11,500 bags! Under the contract, Eat My Lunch is set to provide lunches for approximately
more family members are working, but they cannot afford to pay the bills AND we still have another 16,500 Kiwi kids a day in 2021, equating to 3.3 million lunches in one year. To
and feed their family, especially in winter when household costs are higher. 10-15 pallets coming this support the massive scale up, Eat My Lunch moved to new premises in East
week. We are so incredibly Tamaki, created a new menu and purchased 11 delivery vans and a new kitchen.
New World’s Family2family Foodbank Appeal, where every New World happy with his. What an Foodstuffs transported and outfitted Eat My Lunch’s new working space with
in New Zealand teams up with their local food bank, supports this need. amazing outcome!”
desks, chairs, couches, screens and a printer as well as supplied a full-time worker
New Zealanders pick up a special brown paper bag in-store, fill it with –––
to support Eat My Lunch during this growth phase.
foodbank friendly items as they do their own shopping, and leave it in the RACHEL SCOTT –
CHRISTCHURCH CITY MISSION
Progress
donation box after they've paid. Food is then taken to local food banks,
who distribute it to those who need it.
REDUCE FOOD POVERTY
Reporting Commitment FY20 FY21 Progress
Number of ‘equivalent meals’ donated by sites 8.1M 8.9M In Progress
on the Waste Minimisation Programme to Food As we add sites to the Waste Minimisation
Rescue Organisations and Food Banks Programme, more food will be diverted to those
who need it.
Stores also sold $20 prefilled bags
THE RESULTS IN 2020 to customers and these were
WERE TREMENDOUS: donated to the food banks.
NORTH ISLAND
NORTH ISLAND
433 7,177
bags sold across 48 stores.
Thorndon was the top seller
with 1,205 sold.
donations on average
per store.
SOUTH ISLAND
2,309
bags sold across 18 stores.
Motueka sold 403 bags,
followed by Durham St with 278 and
SOUTH ISLAND Three Parks with 243 bags.
275
donations on average
per store.
Outlook
Our intention is to strengthen our commitment to the Auckland,
Wellington and Christchurch City Missions and to continue to build on
our relationship with the New Zealand Food Network and other food
rescue partners across the country.
18 Foodstuffs Social Responsibility Report 2021 19 Foodstuffs Social Responsibility Report 2021HEALTHY AND AFFORDABLE FOOD HEALTHY AND AFFORDABLE FOOD
Healthier and more
Reformulation according to
Heart Foundation guidelines
affordable Own Brands We have identified Own Brand
products in 31 categories
in which Heart Foundation
greater positive impact on public
health. For example, Italian
prosciutto is likely to have high
nutritional targets exist, and we sodium levels but low public
have committed that overall at health impact. In comparison,
Our Own Brands product range of Pams, Pams Finest, Pams
least 70% of these will meet the regular Pams Shaved Ham, which
Superfoods, Pams Gluten Free, Pams Organic and Value gives us
applicable Heart Foundation is more widely consumed, has
the ability to provide our customers with a choice of affordable
nutritional criteria by 2025. been reformulated, reducing
food products and more specialised or gourmet products.
sodium by 18%, and as a result
Our focus is on reformulating currently meets the Heart
We have been working with the Heart Foundation on the
products that have high sales Foundation criteria for sodium.
formulation of selected products to improve their nutritional value
volumes and therefore have
or reduce their impact on public health. This includes reducing
the amount of sodium, saturated fat and sugar in our products.
Health Star Rating – transition to
new guidelines for our Own Brands
The Trans-Tasman Food Regulation eligible Own Brands products
Pams is a proud supporter of 5+ A Day, which
Council completed a five-year now display a Health Star Rating.
encourages all Kiwis to eat five or more servings review of the Health Star Rating This represents 1,290 SKUs
of colourful, fresh fruit and vegetables every day. system and introduced changes to meeting the new criteria. We
increase the distinction between are committed to displaying the
healthier and less healthy food. Health Star Rating on products to
support our customers in making
New criteria came into play in healthier choices.
November 2020 and 63% of our
Progress
HEALTHIER AND MORE AFFORDABLE OWN BRANDS
Actual Target
Measure FY21 FY25 Progress
Display the Health Star rating on all relevant 63% 100% In Progress
food products6 Baseline
This is our baseline year for collecting data.
Work in both areas continues.
In food categories where Heart Foundation 54% 70%
nutritional criteria exists (reduced sugar and Baseline
sodium), a defined percentage of Own Brand
products will comply with those criteria
Outlook
In addition to continuing our transition to the new Health Star Rating
system and product reformulations, we have been working with the
Heart Foundation and other industry participants on setting or updating
existing industry targets for breakfast cereals, baked beans, spaghetti,
and tomato sauce.
6
where packaging space permits it.
20 Foodstuffs Social Responsibility Report 2021 21 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP SUSTAINABILITY LEADERSHIP
Sustainability Leadership Our 2025 Sustainability Leadership Measures and Targets
We support a sustainable New Zealand in the way we operate REDUCE OUR CARBON EMISSIONS
our business and source our products.
Our social promise In line with the Climate Leaders Coalition 2019
New Zealand is our home. That's why we're committed to Statement, play our part in limiting the long-term
We are sustainability leaders global temperature rise to 1.5 degrees Celsius.
becoming a business that operates and sources our products
in a way that respects our environment. By embracing a
in our operations and how
we source our products. Measure FY21 FY22 FY23 FY24 FY25
sustainable approach that reduces our reliance on finite
resources, we’re creating a healthier environment and future
for New Zealand. Alignment to the % reduction in carbon emissions (cumulative reductions
from FY20 baseline) – across North Island and South Island
Progress towards FY25 target 21%
UN Sustainable
Development Goals
MINIMISE OUR WASTE
Implement Foodstuffs Waste Minimisation
Programme across all sites to reduce total
waste tonnage towards zero.
Measure FY21 FY22 FY23 FY24 FY25
Develop an accurate waste reduction measure to report
Measures and targets to be set in FY22
on Waste Minimisation Programme progress
IMPROVE OUR PACKAGING SUSTAINABILITY
Reduce the environmental impact of packaging used
across the Foodstuffs business and support the
development of a circular economy.
Measure FY21 FY22 FY23 FY24 FY25
% of packaging that is In-store Retail North Island
100%
reusable, recyclable or and South Island Baseline and additional targets
compostable to be set in FY22
Private Label Own Brands 100%
RESPONSIBLE AND ETHICAL SOURCING
Embed responsible and ethical sourcing practices
across our entire value chain.
Measure FY21 FY22 FY23 FY24 FY25
Develop a national Responsible and Ethical Sourcing Policy To be
completed
that covers all areas of our business in FY22
22 Foodstuffs Social Responsibility Report 2021 23 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP SUSTAINABILITY LEADERSHIP
Climate change and Emissions FY21 was not business as usual. Fuel use in our supply chain and
in our stores, as well as electricity use in our stores, increased due
carbon reduction Profiles
to COVID-19-driven customer demand. We remain confident the
low carbon action plans we are implementing will help us achieve
our 2025 target of a 21% reduction. As this is our second year
of reporting, we expect the drivers of emissions increases and
decreases to be more apparent in subsequent years.
We are transitioning to a low Our carbon reduction strategy Establishing baseline data and
carbon model, in line with the started many years ago with accurately measuring the carbon
New Zealand Government’s energy efficiency innovations such footprint of our businesses has
efforts to meet its international as lids on freezers, LED lighting now been completed and audited
obligations and substantially and electric vans. The single most by Toitū Envirocare. Foodstuffs North Island
reduce greenhouse gas emissions. important change to operations
has been the transition to CO2 Sites covered in our baseline GHG Emissions
Since joining the Climate Leaders natural refrigeration gases in our 2020 carbon footprint include FY21: 86,116 Tonnes CO2-e SCOPE 1, 2 & 3 EMISSIONS FY21
Coalition (CLC) in 2019 we have stores. We expect our overall Foodstuffs South Island and
sharpened our approach to refrigerant gas-related carbon Foodstuffs North Island Emissions from 170 sites 3%
8%
carbon reduction, monitoring and emissions in 2030 to be 99% lower businesses, and the Foodstuffs NZ comprising 45 PAK’nSAVE,
reporting. Both Foodstuffs North Ltd and Foodstuffs Private Label Electricity
than in 2012. 100 New World, 7 Gilmours, 32%
13% Transport fuels
Island and Foodstuffs South Island support centre. Scope 1, 2 and 3 1 Fresh Collective, 14 transport
(owner drivers)
have signed up to the CLC 2019 In 2021, we set ourselves an emissions have been measured7. and distribution centres, and
Refrigerant gases
Statement which aligns our 2025 ambitious science-based target to 3 support centre offices.
Waste to landfill
emissions reduction target to reduce our 2025 carbon emissions,
Transport fuels
keeping the global temperature from our 2020 baseline, by 21%.
(owned fleet)
rise below 1.5 degrees by the end 21%
Electricity
of the century. transmission losses
23%
Foodstuffs South Island
GHG Emissions
FY21: 33,323 Tonnes CO2-e SCOPE 1, 2 & 3 EMISSIONS FY21
Emissions from 72 sites 5%
3%
comprising 12 PAK’nSAVE,
Electricity
43 New World, 5 Trents, 15%
Transport fuels
5 Raeward Fresh, 6 transport 36% (owned fleet)
and distribution centres, and
Transport fuels
the support centre. (owner drivers)
Refrigerant gases
19% Waste to landfill
Electricity
transmission losses
22%
7
ccording to the GHG protocol, Scope 1 covers direct emissions from owned or controlled sources. Scope 2 covers indirect emissions from the generation of
A
purchased electricity, steam, heating and cooling consumed by the reporting company. Scope 3 includes all other indirect emissions that occur in a company's value
chain (such as business travel and waste). Four Square, On the Spot and Liquorland brands are currently out of scope as they operate under a different business
model, with not all premises owned; as a result we are unable to collect accurate data at this time.
24 Foodstuffs Social Responsibility Report 2021 25 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP SUSTAINABILITY LEADERSHIP
Electrifying our supply chain Supplying carbon-neutral milk
As transport in New Zealand of frozen, chilled and ambient EV local delivery trucks for As well as a first for New Zealand, The production and delivery of each
accounts for around 18% of product deliveries, actively Foodstuffs South Island and a Simply Milk is the first carbonzero 2L bottle of milk emits 2.1 kilograms
total GHG emissions and 35% of reducing the number of empty refrigerated EV truck, a New milk in the southern hemisphere, of CO2-e. Through the purchase of a
Foodstuffs’ emissions, there is a trucks on the road, and regular Zealand first, for Foodstuffs and one of just a handful in the world. 2L bottle of Simply Milk, consumers
clear opportunity for us to address route optimisation reviews are North Island to be used in the contribute to native reforestation
emissions from our transport fleet. collectively helping us to produce Wellington region. Produced by Fonterra exclusively for in Kaikōura, a hydro power plant
real reductions in fuel use. North Island New World, PAK’nSAVE in India and energy-efficient cook
We can make big emissions Our electric vehicle charger rollout and Four Square stores, Simply stoves in Bangladesh.
savings from our transport Partnering with the Energy at stores continued in FY21 with Milk has been certified carbonzero
operations by reducing travel Efficiency and Conservation 95 chargers now operational across through the purchase of Toitū
distances and improving truck Authority (EECA) and using the country, giving customers the Envirocare-verified carbon credits.
utilisation. SAFED (Safe and technology supplied by SEA opportunity to reduce their own
Fuel Efficient Driving) training, in Australia and Blackwells in carbon footprints.
Progress
more efficient management Christchurch, we have built two
REDUCE OUR CARBON EMISSIONS
Actual Target
Measure FY21 FY25 Progress
% reduction in carbon emissions In Progress
(cumulative reductions from FSNI reduction in diesel use may be a result of the
North Island 5.3% 21% move to a centralised DC, The Landing, and the
FY20 baseline) reduction implementation of a logistics optimisation strategy.
Further trends into what drives reductions will be
apparent next year.
In Progress
FSSI is implementing a transition programme away
from HFC refrigerants to CO2 natural refrigeration in
South Island 2.1% 21% its stores. Reductions in emissions as a result of this
increase transition were offset by the “top up” of HFC gasses
still in use at some stores. This represents 10% of the
total footprint and reinforces the importance of the
CO2 natural refrigeration transition.
Nationwide 3.3% 21% In Progress
reduction
Outlook
Over the next year we will focus on continuing our low carbon
refrigeration system transition, driving greater transport efficiencies,
reducing energy in stores, investigating the opportunities presented
by rooftop solar, and further reducing our landfill waste.
Both cooperatives are actively monitoring and reporting energy usage
at stores, which is expected to help reduce usage nationally in the
coming year.
We know that Foodstuffs is only one contributor to New Zealand’s
collective aim of reducing emissions, so we will continue to educate
and communicate the value of measuring and reporting emissions in
our business and with our supply chain partners.
26 Foodstuffs Social Responsibility Report 2021 27 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP
Spotlight
Our Distribution Centres Waste minimisation
In our journey to becoming new facility will deliver further and the Hornby DC is on track Since 2014, we have actively creating higher value items, like transparency over our waste
sustainability leaders, our emissions reductions. to reach 100% electrification of worked to minimise waste in our beer (brewed from loaves too old streams, we expect to see our
distribution centres (DCs) are all equipment, including forklifts, supermarkets, distribution centres to be on shelf) and pet food (from reported landfill and recycling
where much of our work on Both the Landing and Foodstuffs within the next two years. and support centres. Our waste meat offcuts), as well as upcycling tonnage increase over the next
carbon reduction and waste South Island’s DC at Hornby are is mostly made up of recyclables, food waste within the business, few years. By 2025, our goal is
minimisation comes together. low-carbon buildings with motion- DCs in both the North and food waste and general non- for example, using cake offcuts to that each site will achieve a landfill
operated LED lighting, roof lights, South islands use NanoWrap recyclable waste. We work with create cake decorations. diversion rate of at least 90% after
In March 2021, Foodstuffs North battery-powered forklifts, an pallet wrap that is 1/3 lighter and our suppliers to reduce packaging two years on the programme. So
Island, Foodstuffs Own Brands and energy management system and 100% recyclable in New Zealand. coming to the business before FY21 saw us take our Waste while reported landfill tonnage
Foodstuffs New Zealand moved a waste minimisation plan that Reusable crates are replacing it hits the shelves and we invest Minimisation Programme up a will increase, we expect to see
into a new support centre and DC includes partnering with food cardboard boxes. Together with in solutions that optimise our notch. With the support of three a significant decline in waste to
that serves Foodstuffs stores in rescue organisations. All materials the continued implementation of capability to recycle. key waste service partners we landfill by 2024 as best practice
the upper North Island. Foodstuffs handling equipment in both waste minimisation plans our DCs have expanded the reach of our processes are adopted.
Landing Drive features the largest DCs is electrified. The Landing have decreased their overall waste We believe no food fit for human programme to 155 Foodstuffs
rooftop solar array in New Zealand features fully electric equipment to landfill ratio by 5%. consumption should ever go sites nationally. One challenge While increasing the amount
with 2,880 photovoltaic panels to waste which is why every we are tackling is the lack of of waste diverted from landfill
with a rated output of 1.166MWp New Word and PAK’nSAVE waste service infrastructure in is important, our core aim is to
to power the building. The support store has a food rescue or food different parts of the country. As significantly reduce the amount
centre building is a 5-star rated bank partnership in place to this improves, our aim over the of waste we produce. The
Green Star design, and we are redistribute surplus or short- next four years is to complete the growth of our waste minimisation
striving to achieve a 6-star built dated food to those in need. In rollout of the programme to all programme means that finding a
rating, which will be assessed 12 FY21, these partnerships enabled Foodstuffs stores. consistent and accurate measure
months after first occupying the us to provide the equivalent of our overall waste reduction
building. With the consolidation of 8.9 million meals8 to local has been challenging. As new
of two DCs into one, and with communities. Where possible, our 83% of waste is diverted stores join the programme
environment-friendly features stores also supply local pig and from landfill and as waste infrastructure
such as rainwater capture and 32 cattle farmers by providing food and data collection improves,
electric vehicle (EV) chargers, the Hornby DC waste that is not fit for human the baseline data on which we
consumption for stock-feed. We are pleased to report our measure progress shifts, making
overall landfill diversion rate it difficult to provide an accurate
As a cooperative, each store is (waste that does not go to landfill) view of reductions in this area.
unique when it comes to finding remains strong at 83%. Our sites
solutions for problematic waste. take enormous pride in their waste Foodstuffs is committed to
The trending ‘upcycled’ food reduction efforts – New Word transparently and accurately
sector demonstrates this perfectly, City Centre in Dunedin is a great reporting on our waste reduction
using food surplus and waste to example, reducing landfill waste by efforts. We are currently
create new products. Recognising a remarkable 33.5% in a single year. working with our stores and
this opportunity, our stores waste management providers to
support food supplier partners As more sites join the programme establish an accurate measure.
who are taking food waste and and we gain more data and
8
his figure is based on the approximate weight of food donated by our stores as calculated by food rescue partners, divided by the weight of an average meal
T
(350g). As data on food recovery is an area of ongoing development in New Zealand, it is likely that the current estimates under-represent the true amount of food
The Landing's solar array collected. We continue to work with our food rescue partners to better represent the scale and impact food recovery has on our communities and business.
28 Foodstuffs Social Responsibility Report 2021 29 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP SUSTAINABILITY LEADERSHIP
Progress
MINIMISE OUR WASTE
Sustainable packaging
Measure FY21 FY22 FY23 Progress Concerns over COVID-19 virus Our priorities are product expectation for each component
transmission led to greater use stewardship and circular design of our packaging. This includes
Develop an accurate waste reduction Measures In Progress
and targets of pre-packaged food in our – making sure resources are used the core packaging item and all of
measure to report on Waste Minimisation to be set in supermarkets during 2020 and again and again in other products. its components (labels, closures,
Programme progress. FY22 2021. However, as the risk reduced, Where packaging is required, sleeves, lids) and extends to the
shoppers turned their minds again Foodstuffs is determined to play its secondary and tertiary packaging
to using less plastic. We know that part by aligning material inputs to that our suppliers use to protect
customers are still as committed New Zealand’s waste infrastructure. and transport products to our DCs
as we are to plastic reduction and and stores (liners, sleeves, cartons).
sustainable packaging. When This year, we continued to review Once the audit is complete in FY22,
we asked about their concerns, packaging used and sold across we will to be in the position to
two thirds of customers surveyed our business. The packaging audits benchmark and report on progress
expected to see less plastic underway aim to identify the towards our 2025 commitments.
packaging used in future. material, weight, and end-of-life
As one of the first retailers
in Aotearoa to sign up to the
New Zealand Plastic Packaging
Declaration in 2018, we continue
to work towards 100% reusable,
recyclable or compostable retail
and private label (Pams, Value and
Gilmours) packaging by 2025.
Reusable crates in action at Hornby DC
Outlook
We will continue our focus on working with stores and
our waste partners to not only mitigate waste, but also to
provide solutions that favour reuse over recyclability.
This includes partnering with suppliers to further reduce Helping our customers reuse and recycle
cardboard packaging waste through expanding the
use of reusable crates, and continuing our partnerships In 2020, selected stores restarted We now have 23 participating
with food manufacturers to upcycle our food waste into the collection of soft plastic New Worlds and PAK’nSAVE
higher value items. We will set our waste minimisation packaging through the Soft Plastics stores in Auckland, Wellington
measure and targets in FY22. Recycling Scheme, run by The and Christchurch. Soft plastics
Packaging Forum (of which we are are combined with recycled milk
a member). This recommencement bottles to make fence posts,
was made possible through garden edging and parking
increased onshore reprocessing bumpers.
capacity at Future Post, based
in Waiuku.
30 Foodstuffs Social Responsibility Report 2021 31 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP SUSTAINABILITY LEADERSHIP
Creating a plastic packaging Progress
economy that works IMPROVE OUR PACKAGING SUSTAINABILITY
We’ve continued our partnership with the Sustainable
Business Network (SBN), New Zealand King Salmon and Measure FY21 FY25 Progress
thinkstep-anz to run another Plastic Packaging Circular Baseline
% of packaging that is reusable, In-store Retail North Island 100% In Progress
Innovation Masterclass and help the industry reach its and
recyclable or compostable and South Island targets
2025 Plastic Packaging Declaration commitments. More
to be set
than 100 people attended, including brand owners, Private Label Own Brands in FY22 100% In Progress
packaging manufacturers and designers, retailers,
recyclers, policy makers, and industry organisations.
Outlook
Building on our mahi We are continuing to research, develop and trial Recognising the importance of continued plastic
new innovations that can reduce packaging in our reduction, Foodstuffs will begin the process to
Many of our projects to reduce Food in the Nude - First debuted New World stores. PAK’nSAVE
supply chain and stores. These initiatives include the remove single-use plastic produce bags across our
packaging in our business and in 2016, 36 out of 42 New World stores nationwide joined the
expansion of the RefillNZ free water refill network and supermarkets in FY22. To help customers transition,
across the sector continued to stores in the South Island are now programme in 2021. The recycled
the number of Ecostore refill stations, and completing a range of sustainable alternatives will be trialled in
evolve in 2021. 'nude'. Removing unnecessary paper bags are made of 70%
the transition to rPET punnets, deli containers and stores, including MUBs (multi-use bags), nylon mesh
plastic packaging from produce recycled content, certified by the
Our 10 Sustainable Packaging has prevented 3.4 tonnes of Forest Stewardship Council, and
clamshell packaging. bags, polyester mesh bags, organic cotton reusable
Principles – We review our plastic from being produced are kerbside recyclable.
bags and collapsible crates.
principles in response to annually.
infrastructure changes and new
materials entering the market. Nationwide roll-out of paper
The principles help guide our bags at bulk bins – In time for
work programme across the Plastic Free July 2020, paper
business. We communicate the bags at Alison’s Pantry bulk
principles to our suppliers and food departments were rolled-
encourage their adoption. out across the country at 143
32 Foodstuffs Social Responsibility Report 2021 33 Foodstuffs Social Responsibility Report 2021SUSTAINABILITY LEADERSHIP SUSTAINABILITY LEADERSHIP
Responsible and Fishing sustainably
ethical sourcing
Seafood remains a major part of New Zealand’s
identity and island-nation story. Sustainability
is an increasingly important part of that story
as consumers become more aware of the
quality of their food and where it comes from.
Our Own Brands New World and PAK’nSAVE seafood is caught,
managed and transported in a way that
We are committed to working with Own Brands, including a Modern SEDEX, Forest Stewardship ensures there will be a continued supply for
suppliers to meet sustainability Slavery Position Statement, Cage Council, Roundtable for future generations.
goals in a complex, dynamic Free Eggs Policy, Responsible Sustainable Palm Oil, and the
environment, while continuing Timber, Bamboo, Pulp & Paper Marine Stewardship Council to In 2019 Foodstuffs North Island acquired Lee
to provide competitively priced Policy, Sustainable Palm Oil Policy, ensure our policies are robust and Fish, a boutique fishery that uses sustainable
products that our consumers love. and Responsible Seafood Policy. aligned with best practice, and to long-line and iki-jime fishing methods and has
develop appropriate timeframes a decades-long commitment to caring for the
We have a suite of ethical and We work with key stakeholders for full implementation. environment. The fish is processed in Leigh,
responsible sourcing policies and relevant local and north of Auckland, and can be in the kitchens
and position statements for our international experts such as of top restaurants or behind the seafood
counter in New World and PAK’nSAVE stores
within 48 hours of being caught.
Outlook
An important focus in FY22 will be the development of a
comprehensive National Responsible and Ethical Sourcing
Policy. Following this, specific measures and targets will
be set and these will be included in future reports.
Progress
RESPONSIBLE AND ETHICAL SOURCING
Measure FY21 FY22 FY23 Progress
Develop a National Responsible and To be In Progress
completed
Ethical Sourcing Policy that covers all in FY22
areas of our business
34 Foodstuffs Social Responsibility Report 2021 35 Foodstuffs Social Responsibility Report 2021SUPPORTING LOCAL COMMUNITIES SUPPORTING LOCAL COMMUNITIES
Supporting the communities Our 2025 Supporting Local Communities
goal and commitment
we are part of Impact at the frontline – Increase the impact, effectiveness
and awareness of our contributions to our local communities.
REPORTING COMMITMENT
Our stores are locally owned we established our COVID-19
and operated. We’re embedded Relief Fund, which contributed Amount donated by our stores to relevant local
in our communities. Employing more than $1.3 million to help community organisations, causes and events.
local people, mums and dads, New Zealanders through the
and rangatahi, we hear directly pandemic; this fund supported Our social promise
from our team members about 54 charities and community We support our local
the challenges, successes support services (which you can OUR STORES CONTRIBUTED MORE THAN $7.3M
communities to thrive.
and changes in the social read more about in our 2020 TO LOCAL COMMUNITIES IN FY219
fabric that surrounds us. Corporate Social Responsibility
Report). This reflects our
The past year has been a difficult response to heightened need
one for many. Job losses and seen in our communities
ongoing uncertainty have during this difficult year. Alignment to the
UN Sustainable
seen many families struggle.
Supporting communities to thrive We believe that our giving should Stores contributed on average: Stores contributed on average: Stores contributed on average:
Development Goals
$58.9K $25.1K $3.1K
is just one of the proactive ways reflect the changing needs of our
our cooperatives demonstrate communities, not the pursuit of a
their commitment to be Here specific financial giving goal. As a
for NZ. In FY21, our stores result, rather than a target, we are
donated more than $7.3 million committing to publicly reporting To local communities in FY21 To local communities in FY21 To local communities in FY21
to local community causes total community donations.
and organisations. In addition,
Our stores contributed to community organisations including schools, local sports teams,
food banks, the Foodies Foundation, and the Foodstuffs (South Island) Community Trust
New World Blenheim owner-operators Ashley and Melanie Shore and Wynnie Cosgrove from Marlborough Foodbank In 2021, during the level 3 lockdowns, the Student Volunteer Army and New World re-mobilised in Auckland to once again make
contactless deliveries to older and vulnerable people
9
All reported numbers are based on available SAP data. Rounding differences apply.
36 Foodstuffs Social Responsibility Report 2021 37 Foodstuffs Social Responsibility Report 2021SUPPORTING LOCAL COMMUNITIES SUPPORTING LOCAL COMMUNITIES
Impact at the frontline
Local giving responds to need
Our stores give regularly to a wide range of community groups and
clubs, as well as charities and social services; this broad range reflects
the diversity of our local communities. In 2021 and beyond, we will be
working with our stores to sharpen the impact and focus of our giving.
STORE SPOTLIGHT
Shopping experiences that include
everyone at New World
In September, New World Nelson. Having seen the positive cognitive, sight or hearing
Nelson trialed a dedicated sign impact on the community, impairments. Employees have also
language aisle at its checkout. owner-operator Greg Guy and learned basic sign language.
his checkout staff continue to
The reason? The perspex screens embrace the use of sign language. The store has added new trolleys
and masks needed for COVID-19 for kids, trolleys for parents with
protection were making it difficult Another New World team focused multiple kids, trolleys which clip
for the hard-of-hearing to read lips on serving people with diverse onto the frame of wheelchairs,
or to hear checkout operators. needs is New World Pukekohe, and Caroline’s Carts, which are
led by owner-operator Tim trolleys designed for special
To assist communication, Wilson, which offers a tailored needs individuals. Additionally,
checkout staff were trained in in-store shopping experience the store has installed ‘call
basic sign language, and sign from from 2.30pm to 5.30pm, points’ throughout the store
language posters were displayed Monday to Thursday. for people who need support
in the aisle and checkouts. to finish their shopping.
The store installed new equipment
The trial was run in September and staff learned new skills to
2020 in conjunction with Hearing support individuals with mobility,
The team at New World Pukekohe The teams at New World Melody's and New World Durham Street supporting the Family2family food bank appeal
38 Foodstuffs Social Responsibility Report 2021 39 Foodstuffs Social Responsibility Report 2021STORE SPOTLIGHT STORE SPOTLIGHT
Backing the South Auckland community Supporting Invercargill locals to pursue
"We have a their dreams "We are proud to
In 2020, South Auckland experienced Inspired by this, and PAK’nSAVE responsibility to lead this support our team members
unprecedented hardship, and Māngere’s ongoing support of initiative to curb food Bryan and Anne Dobson have been Dobson’s supported Jack Lovett pursue their career dreams”
the team at PAK’nSAVE Manukau Māngere Budgeting Services for insecurity because this is our owner-operators at PAK’nSAVE Hurst’s dream to race in the New –––
stepped in to lend a hand. more than seven years, Foodstuffs local community – we know Invercargill, the South Island’s York Marathon. Born with muscular ANNE DOBSON –
our customers, we hear their PAK'NSAVE INVERCARGILL
North Island decided to join in. first PAK’nSAVE, since 1992. Their dystrophy, Jack was awarded one OWNER-OPERATOR
The store teamed up with Dave Having just moved its head office stories and we don’t want children, Matthew, Jason and Tanya of two spots for New Zealanders
Letele and Buttabean Motivation anyone to have to go without grew up in the store, and all three to race at the marathon on a hand
to the South Auckland community,
Food Bank to match customer due to circumstances beyond
the cooperative has committed to today are managers, carrying out cycle. Inspired by Jack’s mission,
donations up to the value of their control”
donating $100,000 over the next –––
the family’s humble commitment to PAK’nSAVE Invercargill helped
$10,000, with all proceeds going to two years to Buttabean Motivation “do their best” for their customers sponsor Jack, his mum and stepdad
STEPHEN LOCKIE –
Buttabean Motivation Food Bank’s and Māngere Budgeting Services, PAK'NSAVE MANUKAU and their staff. to fly to New York and compete.
efforts to help South Aucklanders. building on the strong relationships OWNER-OPERATOR
these organisations have with For their customers, this means For their staff, doing their best
“We’re pretty resilient and have the contributing to as many community means backing their team to
pivoting in and out of lockdowns PAK’nSAVE Manukau and PAK’nSAVE
Māngere. In addition, over these requests as possible, with the succeed. The store awards five
down to a science, but the demand store supporting up to 75 causes $1,000 educational grants to help
we’re seeing from families is not two years the cooperative will be
donating a pallet of food product each year. As Bryan explains, fund tertiary study for students
going away; it’s only increasing,” “We support what our customers who have worked in their store
said Dave Letele, founder of to each organisation every month.
support, and we wouldn’t want for three or more years.
Buttabean Motivation. to disappoint our customers. We
seldom say no.” Memorably, the
Bryan and Matthew Dobson with Jack
STORE SPOTLIGHT
Locals supporting locals
Laura and Gareth Caldwell, owner-operators of
Raeward Fresh Richmond and Raeward Fresh
Wholesale in Nelson, take their motto of “locals
supporting locals” to heart.
When wholesale customer Under the Hood BBQ
suggested a collaboration called “Dinner’s on us” to
provide free dinner to five local families, Laura and
Gareth came on board. Twice a year, the team takes
nominations for families experiencing hardship.
Raeward Fresh supplies the ingredients and the
Under the Hood BBQ team gets up in the early
hours of the morning to cook a delicious meal. This
year more than 90 nominations were received, and
in response, the team decided to double the meals
and provide dinner for 10 families.
David Letele and the team at PAK'nSAVE Manukau Laura and Gareth Caldwell, and family
40 Foodstuffs Social Responsibility Report 2021 41 Foodstuffs Social Responsibility Report 2021You can also read
