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OpenHouse
The Magazine for Council Tenants and Leaseholders Issue 1 2019
Work continues on
improving homes
and estates to meet
the Welsh Housing
Quality Standard.
Return Address: City and County of Swansea,
Civic Centre, Oystermouth Road, Swansea, SA1 3SN
What’s Inside Welcome to Open House Welcome to this edition of Open House. Hopefully you will find it packed full
FEATURES of useful advice and information but if you have any suggestions about what
you would like to see in future editions, please don’t hesitate to let us know.
Focus on... Introduction
to new Head of Housing We are busy on our estates carrying out work to ensure all council properties
and Public Health ............................... 1 meet the Welsh Housing Quality Standard and you will find out where we are
Get Swansea Online .......................... 2 with the programme on pages 15-19.
Community Centres ........................... 3 There is useful advice on page 24 about how you can ensure you are not a
victim of a scam. Many of these scams can be quite convincing so please
LOCAL LINKS take the time to read the advice provided carefully.
On page 28 you will find some information on recycling, including what you
Indoor activities ................................... 4 can and can’t recycle. This is a popular topic in our tenant groups so hopefully
you will also find this useful.
TENANCY AND ESTATE Finally, it’s nice to see some pictures of our winners from the gardening
Tenants’ Voice ..................................... 6 competition, there are some fantastic gardens out there - well done to you all.
Supporting residents Open House is also available to read online at
with Recycling ..................................... 7 www.swansea.gov.uk/housing
Sheltered housing news .................... 8 Rachel Cole, Editor
How would you prefer
to receive Open House? ....................
HomeSwapper ..................................
9
10 Useful Contacts
Gardening Competition ..................... 12 Editor - Rachel Cole .................................................................. 635045
Contact information ........................... 14 Repairs Contact Centre ........................................................... 635100
Playbus fun at Colliers Way ............... 14 Out of Hours Emergency Repairs ........................................... 521500
Launch of a new 24 hour Neighbourhood Support Unit ................................... 648507
Homelessness Strategy ..................... 15 Housing Options ...................................................................... 533100
Improvements to Council Housing / Environment Contact Centre ................................................... 635600
Welsh Housing Quality Standard - Housing Benefit Queries ......................................................... 635353
Capital Programme update .............. 16 District Housing Office Numbers
The big community recycling event .... 20 Eastside District Housing Office .............................................. 791251
Electrical safety in the home .............. 21 Morriston & Clase District Housing Office .............................. 601720
Rent payment methods ..................... 22 Sketty District Housing Office ................................................... 516810
Support services ................................ 23 Townhill & Mayhill District Housing Office .............................. 513900
Blaenymaes District Housing Office ....................................... 534060
GENERAL ADVICE Gorseinon District Housing Office ........................................... 897700
Don’t be a victim of Scammers ......... 24 Penlan District Housing Office ................................................ 582704
Crimestoppers .................................... 25 Town Centre District Housing Office ....................................... 650486
West Cross District Housing Office ......................................... 402500
Condensation and
mould in your home ........................... 26 All telephone numbers are Swansea based (01792)
Help to Save ........................................ 27 District Housing Email Addresses
Recycling and waste Blaenymaes.DistrictHousingOffice@swansea.gov.uk
collections 2019 .................................. 28 Eastside.DistrictHousingOffice@swansea.gov.uk
Kerbside Recycling and Gorseinon.DistrictHousingOffice@swansea.gov.uk
Black Bag Collections ......................... 30 Morriston.DistrictHousingOffice@swansea.gov.uk
Penlan.DistrictHousingOffice@swansea.gov.uk
EQUALITIES Sketty.DistrictHousingOffice@swansea.gov.uk
Healthy City Directory ......................... 32 Townhill.DistrictHousingOffice@swansea.gov.uk
Can we help you? ............................... 32 TownCentre.DistrictHousingOffice@swansea.gov.uk
WestCross.DistrictHousingOffice@swansea.gov.uk
ALL INFORMATION IN OPENHOUSE IS If you require this information in a different format eg large print,
Braille, disc or other, please contact Housing Customer Services
CORRECT AT TIME OF GOING TO PRESS.
01792 635045 or visit our website
www.swansea.gov.uk/housing or email
housing@swansea.gov.uk
We welcome correspondence in Welsh and will deal with Welsh
Open House: Issue 1 2019 and English correspondence to the same standards and timescales.
Focus on...
Introduction to new Head
of Housing and Public Health
Mark Wade was appointed to the position
of Head of Housing and Public Health in
September 2018. Mark brings a wealth
of experience in both the Environmental
Health and Housing sectors.
Background - from Mark improving council housing between now and 2020
so we reach the WHQS.
I started my working life as a student Environmental
Health Officer employed by Swansea City Council. We want to ensure that all council properties are
I have always had a keen interest and passion • In a good state of repair
for housing. I spent 10 years living and working in • Safe and secure
local government in England before coming back to • Adequately heated, fuel efficient and well
Wales and, after a short spell in Neath Port Talbot, I insulated
re-joined the City and County of Swansea in 2009. • Contain up to date kitchens and bathrooms
Since then I’ve worked in and managed a number
• Located in attractive and safe environments
of teams across Housing including Renewal &
Adaptations, Business Planning and teams in what
was Public Protection. I became interim Head of
Building more council properties
Housing and Public Protection in March 2018 before In previous editions, you will have seen pictures of
being appointed to the post of Head of Housing and our Colliers Way development. We have also now
Public Health last September. applied for planning on a second site in Birchgrove.
We will keep you updated on progress.
My areas of responsibility now include Landlord
Services, Business Planning, Housing Grants as well
Your views on the Housing Service
as teams in Public Health including Environmental
Health and Licensing, Building Control, Trading One of my key first tasks is to oversee a
Standards, Registrars and Bereavement Services. commissioning review to improve our services
to customers and ensure we run a more efficient
Commitment to delivering Welsh service. If you are interested in giving your views or
have any ideas for service improvements or, what
Housing Quality Standard to include in future editions of our Open House
The Welsh Housing Quality Standard (WHQS) is the magazine, please contact our Tenant Participation
Welsh Government’s target standard for all social Officer, Alison Winter on 01792 635043 or email
housing in Wales. We are investing £169.5 million in housing@swansea.gov.uk.
Open House: Issue 1 2019 1
Want to learn how to
get the most out of the
internet? It’s never too
late to learn!
Get involved in the FREE
beginners courses to get you online
Learn how to get the most from the internet, send e-mails, save money, book holidays,
surf the web, communicate with friends and family, and lots more.
Run by a qualified tutor, these FREE sessions are held in a number of venues across
Swansea including libraries and community buildings.
Each course will last for 2 hours a week
for 5 weeks.
They are aimed at people with limited
or no experience of using computers
or tablets to get online.
You can register for one of these courses:
1. PC beginners course - we provide the computers to use for the course
2. Tablet beginners’ course - bring your own iPad or android tablet to use on the
course
For information about dates, times and locations of courses,
contact Lifelong Learning in Bryn House on 01792 470171
Alternatively, ask someone to book online for you on
www.getswanseaonline.co.uk
2 Open House: Issue 1 2019
Community Centres
Community Centres are often at the heart of communities within Swansea,
providing opportunities for local residents to take part in groups and clubs
and enabling them to meet other people and make new friends.
Two centres in Swansea which are an integral part of the community are based in Blaenymaes and Penlan.
Blaenymaes Community Centre
Blaenymaes Community Centre has recently received funding so that essential works could be carried out to
the exterior of the building. With the help of the management committee at the centre and the money made
available by the Pobl trust, the outside of the community centre has been transformed.
The committee look forward to seeing more residents
using the centre. The groups who regularly use
Blaenymaes Community Centre include a bingo group,
a boxing club, senior citizens group, fitness classes,
holiday activities, help and advice sessions as well as
regular parties.
If you would like to book Blaenymaes community centre,
please contact Brian Pridmore on 07875 469858.
North Penlan Community Centre
North Penlan Community Centre is available to hire!
Situated on John Penry Crescent, the centre has a fully working
kitchen, medium sized ‘chillout room’ and a large sports hall. Prices
to hire the centre range from £10 to £20 per hour and are negotiable.
There are a number of events currently being held at the centre:
A youth club takes place every Thursday during term time from 4.00pm
- 6.00pm. It is aimed at 8-16 year olds and includes activities such as
dodgeball, slime and craft making, games nights and movie nights.
A netball group meet and play on a Monday evening, from 7.00pm
- 8.00pm. Everyone is welcome. It costs £2 for an adult and £1 for a
child. Children must be of comprehensive age and be accompanied
by an adult.
All sorts of community groups, events and occasions are welcome
at the community centre. If you are interested in booking an event,
please contact the Booking Secretary on 07794 701007.
Information on community centres in the Swansea area can be found on our
website www.swansea.gov.uk/communitybuildings
Open House: Issue 1 2019 3
LocalLinks
Local Links provides information about activities taking
place in your area. If you have any suggestions of
things you’d like us to feature, please get in touch.
Indoor activities
Glynn Vivian Art Gallery
Glynn Vivian is a vibrant and inspiring FREE art space for everyone and
provides spaces for historical, modern and contemporary art exhibitions,
workshops and activities, talks and tours and live music and events. Following
the redevelopment in 2016 there is also a shop and café on site, and the
Gallery is now fully accessible and open to all.
Opening hours: Tuesday - Sunday, 10.00am - 5.00pm. Last admission 4.40pm
Closed Mondays except Bank Holiday Mondays
01792 516900 glynn.vivian.gallery@swansea.gov.uk
www.swansea.gov.uk/glynnvivian
Swansea Central Library
Swansea Central Library has a huge range of books including children’s, reference, local history, large
print and audio books, along with PCs and microfilm readers (booking advised).
The library is located in the Civic Centre and open Tuesday - Friday, 8.30am - 8.00pm and
Saturday - Sunday, 10.00am - 4.00pm.
01792 636464 libraryline@swansea.gov.uk
www.swansea.gov.uk/centrallibrary?contactid=2158
National Waterfront Museum
The National Waterfront Museum tells the story of industry
and innovation in Wales, now and over the last 300 years.
The museum is located in the Marina and is open
10.00am - 5.00pm daily. Admission is free.
0300 111 2 333 waterfront@museumwales.ac.uk
www.museumwales.ac.uk/swansea/whatson/
4 Open House: Issue 1 2019
Swansea Museum
Swansea Museum is a real treasure house of the ordinary and
the extraordinary from Swansea past and present, and is a focus
for the future of the city and its people, as well as providing a
visitor experience that we hope you find enjoyable. You are able
to visit Swansea Museum at two locations - the Museum itself on
Oystermouth Road, and the Tram shed in Dylan Thomas Square in
the Marina. Free admission.
Open Tuesday - Sunday, 10.00am - 4.30pm (Last admission 4.15pm)
Closed Mondays except Bank Holiday Mondays
01792 653763 swansea.museum@swansea.gov.uk
www.swanseamuseum.co.uk
Dylan Thomas Centre
Learn to ‘Love the Words’ the way Dylan did at the Centre’s
permanent interactive exhibition, which explores the
life, times and work of one of the 20th century’s greatest
writers. The exhibition includes a learning space, activities
for children, a temporary exhibition area and an events
programme throughout the year.
The Centre is located in Somerset Place, Swansea and
is open 10.00am - 4.30pm daily.
01792 463980 dylanthomas.lit@swansea.gov.uk
www.dylanthomas.com
Swansea Grand Theatre
Swansea Grand Theatre has a wide variety of shows and exhibitions for everyone to enjoy. You can book
tickets for shows in person at the box office, over the telephone on 01792 475715, at a ticket agent or
online www.swansea.gov.uk/article/2268/Whats-on-at-Swansea-Grand-Theatre.
Swansea Grand Theatre is at Singleton Street, Swansea.
Box Office opening hours:
Mon - Sat, 12.00 midday - 8.00pm show day
Mon - Sat, 12.00 midday - 6.00pm non-show day
Join our email list at www.swanseagrand.co.uk
01792 475715
www.swanseagrand.co.uk
Open House: Issue 1 2019 5
Hello, my name is Alison Winter and I am the Participation
Officer. This is my regular update on tenant involvement in
Swansea, where I provide you with news from the local,
city and countywide groups.
Local Groups / Events
Clyne Court Residents Association continue
to meet on a regular basis and discuss issues
affecting the 3 blocks of flats. Heather Elphick, who
is the chairperson, says “I would like to encourage
all residents of Clyne Court to come along to our
meetings. We have an update from the Housing
Office staff, local Councillors and a guest speaker.”
City and Countywide Groups
During the last meeting of the Buildings and Repairs of how the call centre works.
Group, Marion Jones and Nikki Phillips from the Call The Tenant Participation Strategy and Action
Centre spoke to tenants about their experiences of Plan is currently being reviewed to look at what
reporting repairs to the Call Centre. The group talked improvements can be made to the way tenants
about both good and bad experiences of reporting can get involved and access information. Members
repairs, which led to discussions about appointment of the Tenants’ Consultative Panel have received a
systems, how repair jobs are allocated and how survey asking for their opinions and suggestions and
missed calls from workmen impact upon repairs a meeting will take place with the group to discuss
for other tenants. The group found the meeting very the findings. If you would like to get involved or have
useful and they now have a greater understanding any suggestions, please contact Alison Winter.
6 Open House: Issue 1 2019
Val Taylor Tenants’ Consultative Panel (TCP)
It is with great sadness that I let you know about Any tenant or leaseholder can be a member of
the passing of one of our longstanding tenants, the TCP. You will be asked for your views on new
Val Taylor. Val was actively involved with tenant service developments or changes to any policies
participation for over 35 years and was a member and procedures. This may be undertaken through
of the Tenants’ Consultative Panel, Tenant Steering questionnaires, via email or text or attending
Group, Building and Repairs Group and Estate meetings - it’s up to you.
Management Group. She was also a member of If you would like to join the Tenants’ Consultative Panel,
TPAS Cymru Management Board for many years. please contact Alison Winter on the number below.
If you would like to have your say and get involved you can contact Alison Winter, the Participation
Officer on 01792 635043 or email alison.winter@swansea.gov.uk or text your comments
along with your name and address to 07775221453
Supporting
residents
with Recycling
If you are new to recycling but daunted by the prospect and not sure
how to get started the Recycling Promotion Team are on hand to offer
support, recycling equipment and information.
The team have been working with the District also have strict recycling targets to meet.
Housing Offices to contact residents that require a If you are struggling to recycle or need some
little bit more help in order to manage their waste additional support and assistance to get you
effectively and have had some great results. started then the Recycling Promotion Team
Swansea Council has a three black bag limit in can work with you until you are able to use the
place but if you fully recycle using our kerbside services available correctly.
collection service and still require to put out So, if you have waste piling up in your garden or
more than three black bags then we have an in your house and you don’t know where to start
exemption scheme in place. You can apply for an to get rid of it then contact your District Housing
exemption by phoning 635600 or emailing Offices and they will arrange for the Recycling
evh@swansea.gov.uk. Promotion Team to come and visit you.
The black bag restriction is in place as we need For more information about recycling services
more residents to recycle to reduce the amount available to Swansea residents visit
of money wasted sending recycling to landfill. We www.swansea.gov.uk/recycling.
Open House: Issue 1 2019 7
Sheltered Housing News
Macmillan Coffee Morning
During September, many of our
sheltered complexes took part in
the Macmillan Coffee Morning.
This is Macmillan Cancer
Research’s biggest fundraising
event and all money raised goes
to the charity.
One coffee morning was held
at Maes Yr Efail, Gorseinon. A
representative from the complex
said “There was plenty of coffee,
tea and cake available for the
residents who took part along
with many opportunities to win
prizes. Everyone enjoyed the
event and a total of £620 was
raised.”
Some of the other complexes
that took part were Pantgwyn,
Sketty and Dan Yr Allt, Gowerton.
8 Open House: Issue 1 2019How would you
prefer to receive
Open House?
Open House is currently circulated as
a paper copy to over 14,000 tenants
and leaseholders. It’s also available in
other formats such as CD, large print
and on our website.
We are always looking at ways to improve Open
House and save on costs at the same time. So we’d
like to hear from you if you’d prefer to read Open
House online. Instead of sending a paper copy,
we’ll send you an email version. You can then read
it where and when you want to, using your phone,
tablet or PC – it couldn’t be easier! This makes
it more accessible, sustainable and more cost
effective as we’ll be reducing the number of printed
copies.
If you’d like to receive Open House online, you will
need to complete our “sign up” form
www.swansea.gov.uk/openhouseemail
Please provide us with your:
• Name and address
• email address
• telephone numbers
Just remember to keep us
informed of any changes to
your contact details.
If you prefer to continue receiving a paper copy of
Open House, there’s no need to do anything.
Open House: Issue 1 2019 9Want
to move can help!
Swapping your home with another Council or
home? Housing Association tenant may be quicker than
waiting for a transfer. You can search for homes
in and around Swansea as well as other towns
and cities in the U.K.
All Swansea Council tenants who
have been tenants for more than
12 months can register with and
use HomeSwapper for FREE
Step 1:
Visit www.homeswapper.co.uk
Step 2:
Register your name and create a password
and username for your account
Step 3:
tell Homeswapper about the home that you
currently have (location, number of bedrooms,
garden, parking etc)
Step 4:
tell Homeswapper about the type of home you
are looking for (location, number of bedrooms,
garden, parking etc).
You can download the FREE
HomeSwapper app from the Step 5:
Apple App Store or Google Select ‘find a swap’ and start looking at
Play for Android. properties you have been matched with.
10 Open House: Issue 1 2019Tips: Please remember to add photos of
your home. Most successful swaps have
at least one photo of the home.
Photos give people more information
about your home. Try to show your home
at its best - ask yourself “what does this
show someone who has never seen this
room before?”. Hold the camera in the
corner of the room to try and get as much
as you can in the picture.
Also remember to log onto your account
frequently to check on potential swaps
and to ensure your account stays live.
www.homeswapper.co.uk
Your comments about Open House
Do you have any comments about this edition of Open House magazine or
any of the articles you have read? If so, you can either write to:
Housing Services, City and County of Swansea,
Oystermouth Road, Swansea SA1 3SN, Freepost RSCT-JJZH-KLJZ
or email to housing@swansea.gov.uk or phone on 01792 635045
Thank you for your time.
Please let us know if you are happy for your comments to be included
in Open House magazine.
Open House: Issue 1 2019 112018 - the winners...
During the summer of 2018, the 19th annual tenants and leaseholders
gardening competition took place. This year, we received a record
number of entrants and once again, the judges were impressed with
the high standard of gardens.
Here is a selection of photographs of the winners’ gardens. Seeing these gardens will hopefully
encourage more tenants to enter the competition in 2019!
The overall winner was Richard Russ who has been entering the competition for a number of years. This
is the first time he has received the overall winner award. Richard spends a lot of his time maintaining and
developing his large garden which has a grassed area, a patio, wildflowers and an edible garden.
12 Open House: Issue 1 20192nd place 3rd place
Andrea Evans Juliet Rees
Best communal garden Best edible garden Best container garden
Laugharne Court Mountbatten Court Andrew George
Best newcomer Judges’ choice award
Judith Hatton Paul Davies
Best wildflower garden Best lifestyle garden Best use of a small/restricted
Patrick McCormack Stephen Rees space Josie Phillips
Open House: Issue 1 2019 13Contact information The Council may need to contact you from time to time about your rent, property improvements or any other housing related matters so it is important that we have up to date contact information so we can contact you when necessary. This includes your home phone number, mobile phone number and email address. The Council is increasingly contacting customers by text message. Many of the sections within the Housing Service such as the District Housing Offices, Rents Team, Housing Options and the Tenancy Support Unit are using text messaging. It is a really good way of getting messages to tenants quickly and we are finding that most tenants agree that it is an easy way of responding to us. Please let us know if any of your contact details change so that we can update our system and continue to contact you when we need to. Play Bus fun at Colliers Way As you probably know, the Council has recently built new council properties in Cwrt Trefor and Colliers Way in Penlan. The tenants started moving into their new homes in December 2017. The Council’s Play Bus visited the Cwrt Trefor area As the Cwrt Trefor and Colliers Way area is a new on the 15 August 2018. 6 children living in the above community, the Play Bus gave the children, and their areas attended the event and had a very enjoyable families, a chance to get to know each other better time! In addition to the children, some parents (and and make new friends. The event was a big success even grandparents!) also joined in the fun and and residents would love to see the Play Bus return ended up covered in face paint! to the area at some point in the future. 14 Open House: Issue 1 2019
Launch of a new
Homelessness Strategy
The Council has launched a new Homelessness Strategy, which aims to
provide everyone with access to good quality advice, accommodation and
support at the earliest possible opportunity in order to prevent homelessness.
The Strategy has been developed following a wide- • Develop an education programme to increase
ranging review, which looked in detail at how many knowledge of housing and homelessness issues
people are homeless, or at risk of homelessness, for young people.
in Swansea and the services that are in place to
• Work with partners to address the increased need
help. A consultation exercise was carried out which
for advice on welfare benefits, income
gathered the views of people who have been
homeless, organisations who provide support maximisation and debt.
and accommodation and other charities such as • Improve the support and advice offered to private
Crisis and Shelter. As a direct result of consultation landlords in order to increase the supply of good
and evidence from the review, the Homelessness quality, affordable private rented accommodation.
Strategy has now been apporved along with an
• Development of shared accommodation solutions
action plan.
for single households under 35.
The Strategy will last for four years and has a large
number of actions, which aim to reduce levels of • Improve access to substance misuse and mental
homelessness. Some examples of what the Council health support services for homeless households.
intends to do over the next 4 years include: The full strategy and action plan are available
• Reduce evictions and better understand reasons on-line www.swansea.gov.uk/article/46707/
for abandoned tenancies. Launch-of-a-new-Homelessness-Strategy
• Review and improve housing advice available Or if you would like a hard copy, please contact
on-line. Rosie Jackson on 01792 635046.
Debt Panic?
Push the button!
Debts can be sorted out more easily than you think.
The Debt Panic Button will help you take control, and get proper, free support.
www.debtpanicswansea.org.uk
Open House: Issue 1 2019 15Improvements to Council Housing /
Welsh Housing Quality Standard -
Capital Programme update
The Welsh Housing Quality Standard (WHQS) is the Welsh
Government’s target standard for all social housing in Wales.
Achieving the WHQS in Swansea
Over the next 2 years, the Council is investing over £156 million to improve homes and estates up to
the WHQS by December 2020. Part of this investment is given to the Council as an annual Major Repair
Allowance grant of £9,100,000 from the Welsh Government. This work helps improve the wellbeing of those
who live in council homes and estates as well as providing community benefits.
Improvements needed to properties will vary as some may need more work than others to bring them up to
the standard. Tenants will be notified individually in advance of work proposed for their home, including likely
start dates, who the contractor will be, whether there will be a disturbance allowance and how much this
will be etc.
The following information looks at what work has been completed so far and what’s planned over the next 2
years.
Roofing schemes
Roofing schemes include loft insulation which will
improve energy efficiency and help with heating bills.
4,320 properties have had new roofs since April 2010.
This table shows the areas and the number of homes
which have received new roofs in 2017/18 and those
planned for 2019.
Areas 2017 2018 2019
Blaenymaes 106
Bonymaen 36
Sketty Flats
Clay Roofs Townhill including Port Tennant 37
Gower including Dunvant, Three Crosses, Llangennith &
63
Penclawdd
Gorseinon & Penyrheol 84
Wimpey No Fines Penlan
Various 32 60
16 Open House: Issue 1 2019Wind and Weatherproofing
programme
This programme includes insulating and
improving the external walls and roofs of
the property. Since April 2010, the Council
has completed 3,573 properties and work
is planned for a further 1,174 properties
over the next 2 years.
The following table sets out the wind and
weatherproofing programme for the years
2017-2020. This includes work completed
in 2017/18 and planned for 2019
onwards.
Area 2017 2018 2019 2020
Clydach (Tanycoed) 10
Penlan 48
Blaenymaes, Woodford Road Area 54
Tirdeunaw Complex 21
Pontardulais 26 25 30
Fforesthall, Cae Conna Road 42
Trallwn – Talycoppa 40
Townhill - Tower Gardens 18
Llwyncethin Complex and Maes Glas Flats 40
Various including Townhill, Gower & Caemawr 3
Felindre 4
Waunarlwydd 140
Penllergaer 11 23
Loughor 30 64
Craig Cefn Parc 13 33
Cwmbwrla 49
West Cross 60 57 74 31
West Cross BISF 32 28
Sketty 29 30 55
Birchgrove 42
Clase 55 87 29
Winch Wen 36 67 72
Croft Street 115
Open House: Issue 1 2019 17Chimneys Scheme including work to retaining walls where they support
land next to it. If you have any concerns regarding
This scheme will remove, repair or rebuild the walls in your garden, please contact the Housing
chimney. On ‘new roof’ schemes and ‘wind and Repairs Call Centre on 01792 635100.
weatherproofing’ schemes, the chimneys are
removed, if possible, since the introduction of combi Drainage work is also being undertaken in some
boilers has meant that they are no longer needed. areas.
This will reduce ongoing maintenance needs,
Fire Safety
and prevent potential damp problems and water
penetration that redundant chimneys can cause. Considerable work has been done to enhance fire
safety in blocks of flats and sheltered complexes
In 2017, 340 properties had chimneys removed or
which includes fire doors, emergency lighting and
repaired and in 2018 work was carried out to 244
new improved signage.
properties in Mayhill, Cwmrhydyceirw, Llanllienwen
and Upper Killay. Flats with communal areas have new doors which
are of a higher standard and will provide 60 minute
Work on 254 properties is due to take place in Llwyn
fire protection for residents. Other fire safety work
Derw, Pentrechwyth and in Townhill.
will include the installation of sprinklers and new
fire alarm systems to sheltered complex communal
areas.
Sprinklers
Seven of the larger sheltered complexes have
had sprinklers installed. Work is currently taking
place to install sprinklers in all high-rise blocks of
flats – Jeffreys Court is now complete and work
is progressing at Matthew Street. The team are
currently designing the sprinkler systems for the
remaining blocks.
Balconies Voice Entry Systems
Voice entry systems help to keep the blocks secure
864 balconies have been repaired or upgraded
and allow tenants the opportunity to control access.
since April 2010. Work is taking place on 59 flats
It also keeps the communal areas more secure,
during 2018/19.
preventing anyone from entering the blocks who
Door Renewal Programme does not have a reason to be there.
Since April 2010 10,588 properties have had new
external doors. Of these, 2,755 were fire doors.
Work to sheltered complexes
Plasmelyn has had new windows installed, and
work is also due to take place at Ty Dewi Sant and
Gloucester House to replace the conservatories.
Structural repairs, drainage
repairs and improvements
A number of structural repairs will be carried out
18 Open House: Issue 1 2019Flats in Sketty, Clase, Waunarlwydd and Uplands The SAP (Standard Assessment Procedure) is a
now have upgraded voice entry systems. measure of the energy efficiency of your home and
Improvements to door access has been made at is recorded on an Energy Performance Certificate.
Gloucester House Sheltered Complex. This looks at heating, lighting, insulation, and gives
a score for your home. When we add new roofing,
Smoke alarms boilers, external wall and roof insulation, this will
Smoke alarms have been installed to all properties improve the SAP rating on your home.
and since 2010, over 10,300 have been renewed.
A further 458 properties are scheduled to have new
Fuel Conversions
smoke alarms in 2018/2019. Tenants are offered the option to switch heating
fuels to either gas or oil if they currently have coal
In 2017 we also put in new smoke alarms in some
or electric. Since April 2010, 87 properties have
sheltered complexes with a radio link system.
converted from coal to gas.
This enables the Council to check the alarms are
operating and that they also link to support services Upgrades
such as Care Line.
Tenants can request small items of work such as
In addition. the Council check smoke alarms
timer clocks, room thermostats or radiators for a
annually as part of its annual heating service.
room without one, or where the existing one is
However, these should always be regularly tested
inadequate to heat the room.
to see if they are working. If you have any concerns
about your alarm or need to report a fault, please Kitchens and Bathrooms Scheme
contact the Housing Repairs Call Centre on 01792
New kitchens and bathrooms will be installed in
635100 or your local District Housing Office.
properties that need them. So far, 5,427 properties
Electrical testing and rewiring have had kitchens and 5,706 properties have had
bathrooms.
All of the Council’s properties are tested for electrical
safety every 10 years. If the electrics do not pass the
test then the property has to have improvement work
carried out. It is important that tenants allow access
for these safety tests to be done. 11,416 properties
have been tested since April 2010. Properties are
rewired every 30 years. Since April 2010, 5,012
properties have been rewired.
Heating
Boilers are renewed as part of a planned
programme with the oldest systems treated as a
priority. The aim is for all properties to have efficient
boilers installed. 10,425 new boilers have been As part of the scheme, kitchens and bathrooms may
installed so far. New communal boilers have been be adapted to meet individual needs. Tenants can
installed in some sheltered complexes providing discuss medical needs with staff when they visit and
more efficient heating to 504 properties. before the kitchen and bathroom are designed.
Energy efficiency rating levels Sometimes the property will be rewired or require
partial rewiring to ensure the kitchen has sufficient
The Housing Service is taking a closer look at its
energy rating levels in line with Welsh Government sockets.
legislation. Tenants have ten weeks’ notice of the work and a
Open House: Issue 1 2019 19visit from a member of staff provides an opportunity Alternatively, you can contact your local district
to discuss the scheme in general and raise any housing office or telephone 01792 635117.
particular concerns they may have.
Eight weeks before the work starts, a kitchen
External Facilities Scheme
designer will come and plan the kitchen layout Work on the External Facilities scheme has started
and there is a choice of kitchen styles. This will and some areas of Gorseinon are now complete
accommodate existing white goods, such as and work is ongoing in Penlan. Surveys have been
your washing machine and fridge. It is important undertaken in Bonymaen, Pentrechwyth and Port
that access is provided during the works so the Tennant in readiness for work to begin.
improvements can be carried out. The aim is to finish
the work in 4 to 5 weeks. These improvements will focus on the outside area
of your property (e.g. fencing and paths) to tackle
Sometimes, new kitchens and bathrooms are
any accessibility and safety issues.
installed in empty properties so that they are in place
when the new tenant moves in. Suit the specific requirements
During 2017, over 1800 properties had new kitchens
and bathrooms.
of the household
When delivering schemes, the Council aim to
The 2018 programme started in Blaenymaes,
Loughor and Gorseinon and work in these areas address any household needs where possible.
should be finished by March 2019. The kitchen Tenants can specifically request alterations to
and bathroom schedule for 2018-2020 can be help continue to live in their home through the
found on our website www.swansea.gov.uk/ adaptations programme. For further information,
article/45170/Welsh-Housing-Quality-Standard--- contact Renewals and Adaptations on 01792
Capital-Programme-update---Autumn-2018 635330 or by email urbanren@swansea.gov.uk
The big community recycling event
On Wednesday 3rd October 2018 a big community recycling event was
held in Waunarlwydd. This follows on from a similar event previously held
in Portmead which was a great success.
The Housing caretaking team were joined by Officers from the Recycling Promotion team took
officers from the Recycling Promotion team and the opportunity to knock on doors, offering advice
NEAT teams. and information on recycling.
Residents were informed of the event a month Housing Estate Caretakers took away all waste
in advance and advised to put their waste and and recycling which had been brought to the
recyclable items out on the kerbside on this day. kerbside.
Residents were encouraged to take the opportunity In total caretakers:
to clear their gardens for this one-off event. • Undertook 18 trips to the Bailing Plant
During the day the NEAT team scraped weeds • Recycled garden waste, white goods and other
from car parks, gutters, paths and walkways. recyclable items
Areas were swept with a mini street sweeper. • Tipped 9.3 tonnes of waste.
20 Open House: Issue 1 2019Electrical safety in the home
There has been a rise in the number of house fires caused by electrical
appliances. Try to keep your home as safe as possible by following some
simple tips:
Don’t overload plug sockets by
plugging too many items into
one socket.
Don’t leave electrical appliances
running or charging overnight or
whilst you are out.
Check electrical items regularly. If
your appliance is making a strange
noise or doesn’t appear to be
working properly, then don’t use it.
Test your smoke alarms every
month to check they are working.
Trading Standards has also highlighted the dangers tested, many items are found to be of poor quality
in buying counterfeit electrical items. Fake goods and dangerous. The Trading Standards team want
such as hair straighteners, digital cameras and to stress to Swansea residents that if you buy these
mobile phone chargers can be bought online for a goods you are potentially buying a product that
fraction of the cost of the real items. However, when could put you and your family at risk.
Further information on safety in your home, including fire safety, is on our
website www.swansea.gov.uk/article/35293/Safety-in-your-Council-home
Open House: Issue 1 2019 21Rent payment methods
Forms are available on-line or you can request them from
your Rent Officer on 601720 / 534094 or email request
to rentsteam@swansea.gov.uk
You will need a Payment swipe card, ask your Rent Officer,
or phone us on 601720 / 534094. Payments made on a
Thursday or Friday will not show until the following week
Payzone - You can use your Payment swipe card to pay
at any retailer that displays the payzone logo. For a list of
retailers please visit www.payzone.co.uk
By contacting You can pay using Debit, Switch, Solo, Maestro or Credit Card
your by ringing 601720 / 534094 or your local DHO during
Rent Officer Office Hours
Via the Internet Please visit the Council’s website www.swansea.gov.uk
Click “Do It Online” & “Pay for it”. If you have any difficulties,
please call on 601720 / 534094 for assistance
If you know your rent reference number, you can phone our
Over the phone
automated service English 0300 456 2765 / Welsh
0300 456 2775 at any time. (If you do not know your rent
reference please call 601720 / 534094)
At your At the following District Housing Offices & Civic Centre:
local Housing Townhill, Sketty, West Cross, Blaenymaes, Penlan, Town
Office Centre, Morriston, Eastside, (Gorseinon - Card payments only)
If you are on Universal Credit your Housing Costs will be paid
to you directly by the DWP. Please contact the DWP on
0345 600 0723 if you have not received your Housing costs
22 Open House: Issue 1 2019Support services
To make a new claim for Housing Benefit contact the
Take Up Team 635353
Housing Benefit or email newclaims4benefits@swansea.gov.uk
Claim To discuss your existing claim with a Housing Benefit
Officer please ring 635353 or email
benefits@swansea.gov.uk
Financial If you are having difficulty with paying your rent contact
Inclusion Lesley Jenkins 01792 534064 or 07920 560243
Officer email rentsteam@swansea.gov.uk
The TSU is run by the City & County of Swansea; they can offer
TSU a support worker to help with financial problems or any other
Tenancy support issues with your tenancy. Please contact your Rent
Support Unit Officer or the Tenancy Support Unit on 774360 if you feel
you need support
Money advice and debt advice - Also free advice given if
Housing
Options your tenancy is at risk. Call at 17 High St, Swansea SA1 1LF
01792 533100 housingoptions@swansea.gov.uk
Swansea Citizens Advice
Second Floor, City Gates, 50a Wind Street, Swansea SA1 1EE
0300 3309 082 www.adviceguide.org.uk/wales.htm
If you are threatened with homelessness they will offer
you free advice and assistance 01792 469400
Housing Advice helpline 0845 800 4444
www.sheltercymru.org.uk/shelter/home/
Stepchange Debt Advice 0800 138 1111
www.stepchange.org
Want to Work - Workways - If you would like advice on how to
get into work Freefone 0800 328 6370 or 01792 637112
www.workways.co.uk
Open House: Issue 1 2019 23Don’t be a victim
of Scammers
Scammers can trick you in a numbers of
ways - by email, phone, post or online.
They sound convincing and often pose
as someone from your bank, telephone
provider, HMRC and even the police.
We have had a number of Swansea residents at bargain prices. But these products are of little
reporting that they have been a victim of scammers value, do not achieve what they promise and
who have contacted them by telephone, stating that may not even arrive.
they are from Talk Talk. They advise the caller that • Investment fraud - This involves cold calling
they owe money or there is a problem with their consumers to offer products such as wine,
internet and they have to pay a fee to resolve this. diamonds and land as an investment opportunity.
Another telephone scam involves HMRC whereby Often, the products do not even exist and even if
residents receive a call to say that they owe money they do, the financial returns promised simply fail
which must be paid within 24hours or a warrant to materialise.
will be issued for their arrest. The scammer then
How to avoid being scammed
asks for bank or credit card details for payment or
alternatively, they ask you to purchase iTunes cards • Never share your PIN with anyone
and then email them the codes. • Do not provide banking or personal details to
someone you don’t know and trust
There are many other types of scams.
• Do not reply to unsolicited text messages
Some examples include:
• Check website email addresses carefully.
• Lottery or prizes draw scams - You will be
Scammers can use illegitimate sites with similar
notified that you have won a large sum prize on
addresses to legitimate ones
a lottery or draw that you didn’t enter. To claim
the winnings victims must send a fee to release • Genuine lotteries will not ask you to pay a fee to
the funds. collect your winnings
• Dating/romance scams - People who use • Install antivirus software on your computer and
dating websites are targeted by scammers who on your Smartphone if you use it like a computer
set up fake profiles where they groom the victim • Do not respond to callers trying to sell you
by building an online relationship. Victims are investments. Simply hang up the telephone.
often persuaded to hand over money to help Legitimate investments companies will never
their online ‘partner’. cold call.
• Catalogue scams - Victims are encouraged • Never send money abroad or to someone you
to buy products which promise ‘miracle cures’ don’t know or trust.
24 Open House: Issue 1 2019• Delete all email messages without reading them large amounts of money to bank accounts aboard.
if they are from somebody you do not know. If you Scammers know this and they will tell you to lie to
open it by mistake and it has an attachment, do the bank and give you a story to tell as to why you
not open that attachment. It may be a virus. are sending the money.
If it sounds too good to be true, it Where to find advice on Scams
probably is! Citizens Advice Consumer Service:
There are no guaranteed get-rich-quick English speakers 03454 040506
schemes. Welsh speakers 03454 040505
Banks have safe guarding systems in place and will Swansea Trading Standards 01792 635600
likely ask you some questions if you are transferring Trading.standards@swansea.gov.uk
Crimestoppers
asks Swansea
residents to speak
up anonymously
The independent charity Crimestoppers is running a campaign in Swansea to raise awareness
of a criminal activity called county lines. County lines is when criminals from major cities such as
Liverpool, London and Birmingham expand their drug dealing networks to other areas of the country.
This activity can bring violence, exploitation and abuse to communities.
Crimestoppers wants to help reduce the impact of county line networks in Swansea. Vulnerable
children and adults are being recruited to transport cash and drugs all over the country. This keeps
the true criminals behind it detached from the act and less likely to be detected or caught.
These gangs often set up a drugs base for a short time, taking over the home of a vulnerable person
(also known as ‘cuckooing’). They then use adults and children to act as drug runners.
Ella Rabaiotti, Wales Manager for Crimestoppers said...
“We need the help of the public to disrupt these criminal networks and to stop the misery they
cause their victims. Reporting suspicious activity will help to safeguard many vulnerable individuals
who have been coerced into these networks.
Our charity guarantees that everyone who contacts us stays 100% anonymous. Always. In over 30
years this promise has always been kept. No-one will know you contacted us and it could be your
information that makes the difference. So please, speak up and tell us what you know.”
If you have any information on county lines drugs networks, you can contact us
100% anonymously on 0800 555 111 or via our anonymous online form at
crimestoppers-uk.org.
Open House: Issue 1 2019 25Condensation and
mould in your home
What is condensation? • Only use the minimum amount of water for
cooking vegetables.
There is always moisture in the air, even if you
cannot see it. Condensation occurs when warm • When filling the bath, run the cold water first then
moist air hits cold surfaces, which then causes the add the hot - it will reduce the steam that leads to
air to condense and form droplets of water often condensation by up to 90%.
resulting in patches of black mould.
• Never dry laundry on radiators.
Waking up to condensation on windows is a familiar
• Dry washing outdoors if possible, or put it in the
sight for many people, especially in winter, and this
bathroom with the door closed and the window
is usually the first sign of a condensation problem.
open or extractor fan on.
If condensation occurs over a prolonged period,
other symptoms will start to appear such as damp • Leave vents on windows open all year round.
patches on walls, peeling wallpaper and ultimately
• If you use a tumble dryer, make sure it is vented
black mould growth.
to the outside of your property (DIY kits are
How do you know if you have available for this) or that the tumble dryer is the
new condensing type.
condensation?
If your home is suffering from condensation you will Treating mould
start to see signs of it very quickly which include: If you notice mould growing in your home you
• Streaming windows should treat it straightaway to prevent it from
• Wet walls spreading and causing more damage. Do NOT
use bleach to treat the mould.
• Damp areas on walls
Sterilise the affected area with a suitable fungicial
• Wallpaper peeling
wash (available from most DIY stores). Ensure that
• Signs of mould growth you follow manufacturers instructions.
• Musty smell on clothes in wardrobes
Keep checking the affected area for a week and if
If condensation is left to develop into mould it can necessary, treat the area again. Using an anti mould
lead to an unsightly, musty property. It can also paint will help prevent the mould from returning.
aggravate or trigger health problems such as
asthma and wider complaints.
If you continue to have problems
Reducing condensation with mould and condensation in your
It is possible to reduce the amount of condensation property, please contact the Housing
in your home by producing less water. Here are Repairs Call Centre on 01792 635100
some handy tips - or online www.swansea.gov.uk/
• Always cook with pan lids on and turn the heat requesthousingrepair
down once the water has boiled.
26 Open House: Issue 1 2019Help to Save
Get help with savings if you are on a low income
Savings can help you and your family prepare and plan for the future.
Help to Save is a new savings scheme for people on low incomes who
are claiming certain benefits.
Through the scheme you can deposit up to £50 a month for up to 4 years.
After 2 years you will receive a 50% bonus, based on the highest balance
you have saved within that time.
Your bonus is paid into your bank account, not your Help to Save account.
Help to Save is backed by the government so all savings in the scheme
are secure.
For information on eligibility and details on how to apply, visit the following link on the Government’s
website www.gov.uk/get-help-savings-low-income
Open House: Issue 1 2019 27Recycling and waste Casgliadau ailgylchu
collections 2019 a gwastraff 2019
Which calendar should I use? Pa galendr ddylwn i ei ddefnyddio?
Check the number in the top right corner of Gwiriwch y rhif yng nghornel dde uchaf
your 2018 calendar and replace it with the same calendar 2018 a’i newid gyda’r calendr â’r
numbered calendar from the opposite page. un rhif o’r dudalen gyferbyn.
What if I don’t have a calendar to check? Beth os nad oes gen i galendr i’w wirio?
• Use our online collection search at: • Defnyddiwch ein cyfleuster chwilio ar-lein yn:
www.swansea.gov.uk/recyclingsearch www.abertawe.gov.uk/chwiliocasgliadau
• Contact us to find out: • Cysylltwch â ni i gael gwybod:
recycling@swansea.gov.uk
ailgylchu.ucc@abertawe.gov.uk
01792 635600 01792 635600
Follow us Dilynwch ni
For helpful advice and information on recycling Ar gyfer cyngor a gwybodaeth ddefnyddiol ynghylch
and waste in Swansea follow us at: ailgylchu a gwastraff yn Abertawe, dilynwch ni yn:
@recycle4swansea @ailgylchutawe
www.facebook.com/recycleforswansea www.facebook.com/ailgylchutawe
Quality second hand goods available for bargain prices!
EĞǁƐƚŽĐŬĚĂŝůLJ͘tŚĂƚǁŝůůLJŽƵĮŶĚ͍
• TVs & Hi-Fis • DVD’s, CD’s & Vinyl
• Electrical appliances • Garden & Outdoor
• Furniture • Sports Equipment
• Home accessories • Much, Much More!
www.swansea.gov.uk/reuseshop
Nwyddau ail-law o safon ar gael am brisiau rhad! Stoc
Open 7 days: 9:30 - 16:30 ŶĞǁLJĚĚďŽďĚLJĚĚ͘ĞƚŚĨLJĚĚǁĐŚĐŚŝ͛ŶĞŝĚĚĂƌŐĂŶĨŽĚ͍
Llansamlet Recycling Centre, Ferryboat
• ^ĞƟĂƵdĞůĞĚƵĂ,ŝͲ&ŝƐ • DVDs, CDs a Finyl
Close, Swansea Enterprise Park
• Nwyddau Trydanol • Yr Ardd a’r Tu Allan
Ar agor 7 niwrnod: 9:30 - 16:30 • Dodrefn • KīĞƌŚǁĂƌĂĞŽŶ
Canolfan Ailgylchu Llansamlet, Clôs • Nwyddau Cartref • Llawer, Llawer Mwy!
Ferryboat, Parc Menter Abertawe www.abertawe.gov.uk/siopailddefnyddio
28 Open House: Issue 1 2019Make sure you select the correctly numbered calendar!
(See opposite page)
Sicrhewch eich bod yn dewis y calendr â’r rhif cywir!
(Gweler y dudalen gyferbyn)
Recycling and waste collections 2019
Recycling and waste collections 2019
Casgliadau ailgylchu a gwastraff 2019 1 Casgliadau ailgylchu a gwastraff 2019 2
Paper & Card Glass & Cans Food Waste Garden Waste Paper & Card Glass & Cans Food Waste Garden Waste
Papur a Cherdyn Gwydr a Chaniau Gwastraff Bwyd Gwastraff Gardd Papur a Cherdyn Gwydr a Chaniau Gwastraff Bwyd Gwastraff Gardd
GREEN WEEK / WYTHNOS WERDD GREEN WEEK / WYTHNOS WERDD
3 3
Plastic Food Waste Non-recyclables Plastic Food Waste Non-recyclables
Plastig Gwastraff Bwyd Gwastraff arall Plastig Gwastraff Bwyd Gwastraff arall
PINK WEEK / WYTHNOS BINC PINK WEEK / WYTHNOS BINC
January Ionawr February Chwefror March Mawrth January Ionawr February Chwefror March Mawrth
M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su
Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S
1 2 3 4 5 6 1 2 3 1 2 3 1 2 3 4 5 6 1 2 3 1 2 3
7 8 9 10 11 12 13 4 5 6 7 8 9 10 4 5 6 7 8 9 10 7 8 9 10 11 12 13 4 5 6 7 8 9 10 4 5 6 7 8 9 10
14 15 16 17 18 19 20 11 12 13 14 15 16 17 11 12 13 14 15 16 17 14 15 16 17 18 19 20 11 12 13 14 15 16 17 11 12 13 14 15 16 17
21 22 23 24 25 26 27 18 19 20 21 22 23 24 18 19 20 21 22 23 24 21 22 23 24 25 26 27 18 19 20 21 22 23 24 18 19 20 21 22 23 24
28 29 30 31 25 26 27 28 25 26 27 28 29 30 28 29 30 31 25 26 27 28 25 26 27 28 29 30
April Ebrill May Mai June Mehefin April Ebrill May Mai June Mehefin
M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su
Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S
1 2 3 4 5 6 7 1 2 3 4 5 1 2 1 2 3 4 5 6 7 1 2 3 4 5 1 2
8 9 10 11 12 13 14 6 7 8 9 10 11 12 3 4 5 6 7 8 9 8 9 10 11 12 13 14 6 7 8 9 10 11 12 3 4 5 6 7 8 9
15 16 17 18 19 20 21 13 14 15 16 17 18 19 10 11 12 13 14 15 16 15 16 17 18 19 20 21 13 14 15 16 17 18 19 10 11 12 13 14 15 16
22 23 24 25 26 27 28 20 21 22 23 24 25 26 17 18 19 20 21 22 23 22 23 24 25 26 27 28 20 21 22 23 24 25 26 17 18 19 20 21 22 23
29 30 27 28 29 30 31 24 25 26 27 28 29 30 29 30 27 28 29 30 31 24 25 26 27 28 29 30
July Gorffennaf August Awst September Medi July Gorffennaf August Awst September Medi
M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su
Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S
1 2 3 4 5 6 7 1 2 3 4 2 3 4 5 6 7 8 1 2 3 4 5 6 7 1 2 3 4 2 3 4 5 6 7 8
8 9 10 11 12 13 14 5 6 7 8 9 10 11 9 10 11 12 13 14 15 8 9 10 11 12 13 14 5 6 7 8 9 10 11 9 10 11 12 13 14 15
15 16 17 18 19 20 21 12 13 14 15 16 17 18 16 17 18 19 20 21 22 15 16 17 18 19 20 21 12 13 14 15 16 17 18 16 17 18 19 20 21 22
22 23 24 25 26 27 28 19 20 21 22 23 24 25 23 24 25 26 27 28 29 22 23 24 25 26 27 28 19 20 21 22 23 24 25 23 24 25 26 27 28 29
29 30 31 26 27 28 29 30 31 30 29 30 31 26 27 28 29 30 31 30
October Hydref November Tachwedd December Rhagfyr October Hydref November Tachwedd December Rhagfyr
M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su M T W Th Fr Sa Su
Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S Ll M M I G S S
1 2 3 4 5 6 1 2 3 2 3 4 5 6 7 8 1 2 3 4 5 6 1 2 3 2 3 4 5 6 7 8
7 8 9 10 11 12 13 4 5 6 7 8 9 10 9 10 11 12 13 14 15 7 8 9 10 11 12 13 4 5 6 7 8 9 10 9 10 11 12 13 14 15
14 15 16 17 18 19 20 11 12 13 14 15 16 17 16 17 18 19 20 21 22 14 15 16 17 18 19 20 11 12 13 14 15 16 17 16 17 18 19 20 21 22
21 22 23 24 25 26 27 18 19 20 21 22 23 24 23 24 25 26 27 28 29 21 22 23 24 25 26 27 18 19 20 21 22 23 24 23 24 25 26 27 28 29
28 29 30 31 25 26 27 28 29 30 30 31 28 29 30 31 25 26 27 28 29 30 30 31
Open House: Issue 1 2019 29Kerbside Recycling and
Paper & card together
SEPARATE BAGS
Green Metal, glass & foil together
Week
Empty and flatten corrugated
cardboard boxes and place out
underneath your green bags
Garden waste
Pink Plastic bottles, pots, tubs and trays
Week
3 Non-recyclable waste only
Every
Week Food waste
43336-18
30 Open House: Issue 1 2019Put me on
Black Bag Collections your fridge or
noticeboard!
To find out your collection day and download a recycling
31 calendar for your address go to
www.swansea.gov.uk/recyclingsearch
Place bags and bins out after 7pm the evening before
collection day and before 7am the morning of collection.
Recycling bags and food bins are available to collect from
libraries and housing offices. For a full list of locations go to
www.swansea.gov.uk/morebags
Keep it to 3! Each household is allowed to put out a maximum
of 3 black bags for collection every fortnight. Recycle all you
3 can to reduce your black bag waste.
If your bag is stickered, and left uncollected you have made
a mistake. Remove the bag from the kerbside and follow
the guidance on the sticker. Failure to do so may result in
a fixed penalty notice of £100.
Many other items can be recycled at Recycling Centres. For a
full list of locations and items accepted at each go to
www.swansea.gov.uk/recyclingcentres
The council offers a chargeable collection service for ‘bulky’
household items such as furniture and white goods. For more
information go to www.swansea.gov.uk/bulkywaste
www.swansea.gov.uk/recycling
evh@swansea.gov.uk
01792 635600
Open House: Issue 1 2019 31You can also read
