Nobody Left Behind - UK Power Networks innovation
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Nobody Left Behind
We are focusing our efforts in delivering the services that Some of our
matter most to our customers. We strive to be recognized as Customer-Focused
a force for good by the diverse communities we serve. Projects include:
We are supporting communities by doing what
matters most to them:
Urban Energy Club
Home Response
1. Keeping Costs Down
Being the lowest cost network operator and Core4Grid
sharing the benefits from a smarter flexible
system. Firefly
Green City Vision
2. Delivering Great Customer Service
Satisfaction at its highest level in a decade by Green Action Plan
ensuring our services are tailored to the
Utility Survey
communities we serve.
Exchange
3. Sustainability
Cutting our carbon footprint and finding solutions
to enable the low carbon transition for every
customer.
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innovation.ukpowernetworks.co.uk
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Scroll down to find out more about our
projects which are delivering net zero.
Energywise
Energywise has explored how DNOs can work Project Data
collaboratively with energy suppliers and local trusted
Project Budget
organisations to deliver appropriate services to communities
£5,490,000
of low income households who may be struggling with their
energy bills. Start Date
01/01/2014
Project Overview The project designed an End Date
The project has undertaken a engagement strategy tailored to
30/09/2018
research study with hundreds of the specific needs of the target
social tenants in Tower population and the Funded By
Hamlets (East London) and demographics of the area, with a Low Carbon Network Fund
carried out two trials. Trial one dedicated customer field officer
has found how they can team established with local
participate in energy saving understanding and language
opportunities, and trial two skills; Project Status:
investigated both energy saving • 538 social housing tenants Trial Successful
and demand side response. The in Tower Hamlets living in less
project aimed to understand: efficient properties were
• The extent to which the successfully recruited resulting
residential customer group is in a 40% sign-up rate Project Collaborators
able and willing to engage in • 86% of all active participants
energy saving campaigns and consented to new ToU tariff
Time of Use (ToU) tariffs arrangements: Bonus Time for
• The benefits that tenants can prepay customers and Home
realise from their change of Energy Free Time for credit
behaviour in household energy customers
management The challenges
and successful approaches to Benefits
engaging with these groups of Overall trial one achieved a 5.2%
customers to achieve these aims reduction in average evening
• Whether their reduction in peak demand per participating
demand, and shifting demand household. Trial two encouraged
away from network peak participants to shift their
periods may benefit the electricity use at certain times
electricity network by deferring through Time of Use and Critical
or avoiding network Peak tariffs/rebates. The Time
reinforcement of Use Tariff, called HomeEnergy Innovate With Us
FreeTime, led to a 2.2% innovation.ukpowernetworks.co.uk
What We Did reduction in evening peak, while
Trial one involved the installation the Critical Peak Rebate, called
of smart meters in participants’ Bonus Time, led to a 1.5% Submit an Idea
homes, as well as the provision of reduction in evening peak
energy efficiency devices and demand. Throughout
advice (LED lightbulbs, an eco- EnergyWise, the top 10% of
kettle and a ‘standby saver’). households achieved average
demand reductions of 18.7%.
Home Response
Home Response is a two-year trial, part of London’s Energy Project Data
for Londoners programme, which will test flexible energy
Start Date
solutions in around 160 London homes. This includes using
01/01/2019
solar panels with battery storage technology and electricity
for heating water. End Date
01/03/2021
Project Overview Benefits
Funded By
The Mayor wants to make Home Response will help to
London a zero-carbon city by encourage demand from more The Department of Business,
2050. To do this, we need to find homes and businesses for smarter, Energy and Industrial
new ways to heat and power more flexible approaches to Strategy (BEIS)
London’s homes and workplaces. using and storing electricity.
Home Response will see 160 Following the completion of the
households installed with flexible trial, participants will be able to Project Status:
energy technology, including continually receive the benefits of Live Trial
battery storage and electric hot their new energy-efficiency
water heaters, to allow home devices. This will mainly be
owners to access the through savings in their home
fast-growing flexibility energy bills. Project Collaborators
market and save money by using
low-carbon energy. Findings
We are working with people from
What We Are Doing various backgrounds to deploy
The programme will: stored energy smartly, creating a
• Enable householders to learn more resilient grid, saving money
new ways to use and store for our customers and continuing
energy the great strides we’ve made at
• Offer energy advice and the forefront of decarbonisation.
benefits checks
• Help with energy tariff reviews Empowering communities to
and switching access the benefits of flexibility
• Advise customers on basic can also help create a more robust,
energy efficiency measures resilient grid. Be it through solar
(like LED bulbs) powered hot water, transportation,
• Help households applying for or batteries, domestic users are
energy efficiency grants and perfectly poised to provide the
schemes necessary flexibility to help the Innovate With Us
grid further decarbonise. In fact, innovation.ukpowernetworks.co.uk
Once households have joined the we predict that 28% of total
scheme, project partners Moixa energy flexibility will be procured
will sell the energy generated, from domestic customers in the Submit an Idea
collect payments from network future.
operators, and send households
their share of the benefits.Urban Energy Club
Urban Energy Club will test how the virtual allocation of Project Data
shared assets can support a more inclusive approach of
Project Budget
procuring network flexibility from domestic customers living
£195,000
in blocks of flats.
Start Date
Overview social housing. 01/03/2019
In urban areas, multiple
occupancy properties such as Benefits End Date
blocks of flats are a common Living in apartment blocks and 30/11/2020
living arrangement, and many flats has traditionally deterred Funded By
local authorities plan to residents from using low carbon
Network Innovation
develop this type of affordable technologies such as solar panels
Allowance
social housing further to serve the and batteries. However, this trial
needs of all. Living in social will empower people to participate
housing, however, can also limit in the emerging flexibility market Project Status:
customers’ energy options and by owning their own segment of Live Trial
prevent them from joining in with renewable solar generated energy.
the uptake of low carbon
technologies (LCTs), such as This model of shared ownership
rooftop solar panels and and allocation of renewable Project Collaborators
batteries, due to the nature of energy has the potential to enable
shared properties and limited more people to have access to
space on individual sites. This can more renewable energy at a lower
be a barrier for certain customers cost, and bring new income for
who would be unable to actively individuals and communities who
participate in the energy market, would otherwise not be able to
own distributed energy participate in the flexibility market.
resources and offer flexibility
services through solar panels or Findings
batteries. While other projects have already
tested flexibility from co-located
What We Are Doing solar PV and energy storage, Urban
Urban Energy Club will design, Energy Club focuses on a new
develop and test a flexible energy commercial model that will enable
service powered by a shared, virtual allocation of shared asset
solar powered battery with and opt-in preferences for
virtually allocated assets. customers. By doing so, it explores Innovate With Us
Specifically, it will look at how social innovation that will help
innovation.ukpowernetworks.co.uk
customers living in the block of unlock the flexibility potential
flats can choose to use their of specific customer groups that
virtual allocation of the shared might be otherwise excluded from Submit an Idea
asset to provide flexibility to the the flexibility market offerings,
local electricity network and such as those living in block of
design a financial incentive, flats that have limited
offering flexibility suitable for the opportunities to install individually
urban consumer group living in owned solar PV and batteries.Core4Grid
Core4Grid is demonstrating the potential of a future flexible Project Data
grid – today. Working with industry partners, the project is
Start Date
enabling customers to access the fast-growing flexibility
01/01/2019
market by installing domestic demand-side-response Hybrid
Home™ devices in 24 UK homes. End Date
01/03/2021
Project Overview Benefits Funded By
We believe that flexibility can The research is aiming to prove
The Department of Business,
pave the way for homes to that domestic flexibility can help
become the bedrock of GB’s us run the network more effi- Energy and Industrial
future flexible grid. Be it through ciently and work for our Strategy (BEIS)
solar powered hot water, customers. The main benefits are:
transportation, or batteries linked • Design & Build: Policy
with rooftop solar, domestic users framework, consumer Project Status:
are perfectly poised to provide proposition, technical
Live Trial
the necessary flexibility to help architecture.
the grid further decarbonise. In • Test & Improve: Economic
fact, we predict that 28% of total viability, technology readiness,
energy flexibility will be procured consumer acceptance.
from domestic customers in the • Spread the word of greater Project Consortium
future. flexibility: A smarter, greener,
more affordable future.
What We Are Doing
The project will see Geo’s Hybrid Findings
Home™ devices installed in 24 UK The project is producing an
homes. The devices will allow the important understanding of how
team to further understand how industry partners and government
domestic flexibility can be used agencies can assist in the
to benefit our customers. The trial increased uptake of domestic
has the following targets: flexibility services and unlock
1. Demonstrate that domestic benefits for customers. If the
flexible grid technology is ready project proves that domestic
to deploy affordably, with a net customers are interested in
economic benefit realisable at providing demand-side flexibility
scale. and demonstrates the benefits,
2. Demonstrate that households we can develop a lean set of
are positive about becoming principles to lay the Innovate With Us
active consumers e.g foundations of future market innovation.ukpowernetworks.co.uk
automatically participating in activity. It means we can freely
demand flexibility explore for more data in the field,
3. Demonstrate that aggregated build further trust with our Submit an Idea
Hybrid Homes provide customers and distribute our
flexibility; reliable and sizeable learnings to create a rapid
in key stress areas. problem-solution feedback loop.Firefly
Firefly is aiming to trial how we can serve customers Project Data
through energy efficiency. It is conducting an extensive
Project Budget
exploration of global best practice to assess how DNO-led
£99,000
mechanisms and measures can save money for customers.
Start Date
Project Overview If phase one proves specific 01/06/2019
Energy efficiency measures - such measures are successful then the
as installing energy saving project may move into a phase End Date
technology or switching to two, which will focus on a live 01/06/2020
new consumption-reducing trial of the new processes.
Funded By
processes - can markedly reduce
demand on the network, Firefly will also review the Network Innovation
lower carbon emissions and save existing regulatory framework Allowance
money for our customers by and inform the role of DNOs in
deferring network reinforcement. delivering energy efficiency in Project Status:
We’re undertaking more research RIIO-ED2.
to help us understand how we
Live Trial
and other DNOs can lead the Benefits
way on energy efficiency, and to This type of research will be a
understand the extent to which first in the UK, and our findings
energy efficiency measures can will be available for other DNOs
Project Collaborators
be used to defer reinforcement to build a effective framework
costs. This is the first time a for energy efficiency. With the
holistic approach looking at results, we can work with
DNO-led energy efficiency has customers to make targeted
ever been trialled in Great Britain. energy efficiency improvements
that produce results and save our
What We Are Doing customers money by deferring
Firefly will first conduct research network reinforcement.
to determine global best practice
on energy efficiency mechanisms Findings
before assessing how each Firefly is aiming to determine:
measure has worked, why, and • Whether Energy Efficiency is
if it could be implemented in the a viable method to defer the
UK. need for capital investment to
reinforce the network
The project will also focus on the
feasibility of each energy
• The role of a DNO in delivering
energy efficiency interventions
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efficiency measure and aim to and unlocking associated innovation.ukpowernetworks.co.uk
define the associated benefits. benefits
As part of this process we will • The scope of a second phase Submit an Idea
study load profiles at primary and (that will cover the trial of the
secondary grid sites and develop proposed measures) and if
models to identify the areas of pursuing a second phase is in
greatest benefit and the likely customers’ interest
cost of implementation.Utility Survey Exchange (USX)
Utility Survey Exchange (USX) is a unique data project, Project Data
harnessing the power of collective, shared knowledge with
Start Date
the pace and potency of digital technology. The project aims
01/04/2019
to create a digital platform for sharing high-quality survey
data from leading practitioners and experts. End Date
01/05/2020
Project Overview Taskforce recommendations, Funded By
USX is being led by UK Power which were released in June Transport for London (TfL)
Networks, working with Utility 2019. The Taskforce,
Survey Exchange, which was commissioned by the
originally set up with the support Government, Ofgem, and
of Ordnance Survey’s Geovation Innovate UK, set out five key Project Status:
programme. The project recommendations that will Live Trial
establish a platform on which modernise the UK energy system
survey data from various sources and drive it towards a net zero
can be shared by leading carbon future through an
practitioners and industry experts. integrated data and digital Project Collaborators
The project is improving data strategy throughout the sector.
quality by giving asset
owners access to the latest and The improved data will also help
best data available about their improve site health and safety by
buried network. increasing the picture of
underground assets for field Visit the USX Website >
What We Are Doing engineers.
Participants in the trial will report
extensive data about buried Findings
assets to an independent online Reliable, accurate underground
data analytics platform. This will utility survey and asset data is a
relay the information directly to very valuable resource. Building
UK Power Networks, who also a more accurate picture of buried
supply maps on request to firms assets means we can lower costs
like housing developers who carry and carbon emissions and
out excavation work. improve safety on site.
Ultimately, it could be the
Benefits difference between life and
USX harnesses the power of
collective, shared knowledge with
death for engineers working with
buried electrical cables on site.
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the pace and potency of digital innovation.ukpowernetworks.co.uk
technology. The team of There is also the possibility for
specialists in the trial are from other asset owners to join the
across the industry and are platform in order to gain insight Submit an Idea
collaborating closely to make our into their networks.
network more efficient and
effective. USX will also deliver in
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