NEWSSPRING 2018 STORYTIME AT MCERLANE SQUARE - SEE PAGES 16-17 - THE GATESHEAD HOUSING COMPANY
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news
Specialist Support
The Gateshead Housing Company
Spring 2018
Storytime at
McErlane Square
See pages 16-17
Also in this issue...
• Tenancy visits
• Meet our apprentices
• Saving for
leaseholders
Information is also available in large print, audio or Braille on request.
Call 0191 433 5353 for more information. You can also fax to 0191 433 5354, email
enquiries@gatesheadhousing.co.uk or text ‘ENQ’ and your message to 0762 0778 480
620 4167.
8277.
Albanian Nëse doni informacion në një gjuhë ose format tjetër si për shembull Braille, audio ose germa të mëdha,
ju lutemi na kontaktoni në të dhënat e mësipërme. Telefononi 0191 4335357, dërgoni tekstin ‘INVOLVE’
te 0762 480 4167 ose email në involve@gatesheadhousing.co.uk.
Chinese 如果您需要我們使用其他語言或格式（如盲文、音頻或大號字體）提供資訊，請按以下聯絡方式聯絡我們。
(Cantonese) 致電 0191 4335357，發送‘INVOLVE’到 0762 480 4167 或發電子郵件至 involve@gatesheadhousing.co.uk。
Chinese 如果您需要我们使用其他语言或格式（如盲文、音频或大号字体）提供信息，请按以下联系方式联系我们。
(Mandarin) 打电话至 0191 4335357，发短信‘INVOLVE’到 0762 480 4167 或发电子邮件至
involve@gatesheadhousing.co.uk。
Farsi لیرب طخ دننام یئاه تمرفرد ای یرگید نابز هب ار تاعالطا دیهاوخ یم رگا، دیئامن تفایرد گرزب پاچ ای و یتوص،
دیریگب سامت ام اب ریز تایئزج قیرط زا افطل.
نفلت4335357 0191، “ نتمINVOLVE” هب4167 480 0762 لیمیا ای وinvolve@gatesheadhousing.co.uk.
French Si vous voulez avoir ces informations en une autre langue ou sous autres formats, tels que en braille, en audio
ou en gros caractères, veuillez nous contacter sur les numéros suivants. Appelez le 0191 4335357, envoyez
‘INVOLVE’ à 0762 480 4167 ou bien par email involve@gatesheadhousing.co.uk.
Kurdish ڵیهرب وکهو رت یکێزاوێش و نامز هب هییرایناز هب تزهح رهگهئ، هروهگ یپاچ دوخای یگنهد، مهئ یاگێر هل هیاکت
Sorani نهکب هوێپ نامیدنهویهپ هوهراوخ یهناناشینوان.
نۆفهلهت01914335357، ینۆفهلهت یهرامژ ۆب همان07624804167 ینۆرتکیلهئ یتسۆپ دوخای
involve@gatesheadhousing.co.uk.
Polish W razie potrzeby uzyskania informacji w dowolnym języku lub formacie, takim jak alfabet Braille’a, w wersji
dźwiękowej lub powiększonym drukiem, prosimy o kontakt, korzystając z poniższych danych:
Kontakt telefoniczny pod nr. 0191 4335357, wysłanie wiadomości tekstowej o treści ‘INVOLVE’ pod numer
0762 480 4167 lub wysłanie wiadomości e-mail na adres involve@gatesheadhousing.co.uk.
Portuguese Se pretender informações noutra língua ou formato, designadamente em Braille, áudio ou caracteres grandes,
contacte-nos através dos dados abaixo.
Telefone 0191 4335357, envie a mensagem de texto ‘INVOLVE’ para o 0762 480 4167 ou envie um e-mail
para involve@gatesheadhousing.co.uk.
Russian Если вам нужна информация на другом языке или в другом формате, Брайль, аудио или увеличенный
шрифт, обратитесь к нам, используя следующую информацию:
по телефону 0191 4335357, пришлите текстовое сообщение ‘INVOLVE’ на 0762 480 4167 или по
электронной почте involve@gatesheadhousing.co.uk.
Slovak Ak by ste chceli informácie v inom jazyku alebo formáte, ako napríklad Braillovom písme, audio nahrávke alebo
zväčšeným typom písma, spojte sa s nami pomocou nižšie uvedených kontaktných údajov.
Telefonicky na čísle 0191 4335357, prostredníctvom SMS správy s textom ‘INVOLVE’ na číslo 0762 480 4167
alebo e-mailom na adresu involve@gatesheadhousing.co.uk.
Turkish Eğer başka bir dilde veya Braille, ses veya büyük baskı gibi başka biçimde bilgi isterseniz, aşağıdaki ayrıntılar
üzerinden lütfen bize ulaşın.
Telefon 0191 4335357, ‘INVOLVE’ diye 0762 480 4167 ‘e kısa bir mesaj gönderin veya involve@
gatesheadhousing.co.uk e-postasına yazın.
Urdu یصوصخ یک (دارفا انیبان لیرب) ہک ےسیج ںیہ ےتہاچ انرک لصاح ںیم ٹیمراف ای نابز روا یسک تامولعم پآ رگا
یئاھکل، ےئجیک ہطبار رپ ربمن ےئگ ےیئد ےچین ینابرہم ےئارب وت ںیم ٹنرپ ےڑب ای ےئل ےک ےننس:
ربمن نوف0191 4335357 ‘ سکیٹINVOLVE’ ےس0762 480 4167 ےئجیک لیم یا ای رپ
involve@gatesheadhousing.co.uk ۔
news spring 2018
Specialist Support
news spring 2018
Welcome to the spring issue of
The Gateshead Housing Company news.
In this edition we have plenty Spring is here, and with it comes our
of good-news stories to share, new Moving Forward programme of
from estate improvements in East customer training events. This year
Gateshead (p22-23) to savings for the brochure includes information
leaseholders (p12-13). about the trainers, plus feedback
from people who have attended, to
We also catch up with our business help you choose the course that’s
apprentices (p4-5), who have now right for you.
been working with us for six months.
To receive future issues of TGHC
And don’t forget our news online rather than on paper,
“Essential info” pages email us at communications@
at the back of this gatesheadhousing.co.uk
magazine, which
are invaluable if
you need to get Paul Foy
in touch with us. Chair of the Board
Contents
4 Apprentices are “the business” 19 Apply for a Community Fund grant
6 Tenancy Visits 20 Grant helps young people get skills
for work
8 Health of housing
22 Estate issues tackled in East
10 What does a multi-storey caretaker Gateshead
do?
24 Dates for your diary
12 Good news for leaseholders
26 Essential information
14 Moving Forward - what a year!
16 McErlane Square goes back to
school
3
Apprentices are
“the business”
Last September saw 11 new engineering, joinery, plastering
apprentices start their career and business administration.
journey with The Gateshead
Housing Company. In a previous issue of The
Gateshead Housing Company
The housing company news we featured our trade
apprentices, aged 16-24, were apprentices – here we catch up
appointed to a variety of with our business apprentices
roles to give them on-the-job who are now six months into their
experience in plumbing, electrical placement.
Lee Frazier (left) and Brandon Thompson
4 news
news spring
spring2018
2018
In your
Specialist home
Support
Apprentices Brandon Thompson
and Lee Frazier have been Brandon
learning the basics of business Thompson said:
administration on the job while
“An apprenticeship is
attending college one day per
a good route into
week to complete Business
employment as it is a
Administration NVQ level 2.
stepping stone to greater
They work in various teams things and as well as gaining
across the company completing a qualification I am getting
day-to-day administration tasks valuable experience which
such as handling mail, scanning will help me progress
documents, taking messages and in my career.”
providing support to their team
when needed.
Lee Frazier said:
“It’s good learning new skills and
applying them to tasks I have never
carried out before, meaning I am doing
something different every day.”
Do you know someone who’d be interested in
“earning while they learn”?
To find out more about apprenticeships with
The Gateshead Housing Company call 0191 433 7354 or email
apprenticeships@gatesheadhousing.co.uk
5
Tenancy Visits
The housing company will shortly So the Tenancy Visit will be
launch a new programme of made by a Neighbourhood
“Tenancy Visits”. At a recent Housing Officer?
meeting, David Hewitson, Chair Yes. They will all carry photo ID
of our Customer Scrutiny Panel, to show they are employees. I’d
took the opportunity to ask Head like to remind people never to
of Neighbourhood Services Hazel allow anyone without ID into their
Forster more about it. home.
Hazel, my first question is what All tenants will be required to
is a Tenancy Visit and why are allow access to their homes for
you doing them? the Tenancy Visit.
Well, David, we are committed Will we find out in advance
to supporting our customers. about our Tenancy Visit?
We already do a large number of
home visits but sometimes we Yes. We will write to you with an
don’t get to meet everybody. As appointment. If this appointment
part of this scheme we aim to visit isn’t convenient, get in touch and
each of our tenants in their home we will rearrange it.
at least once every two years. What happens during a Visit?
As well as checking on the home We will ask you some questions
we want to ask tenants if they are and make an inspection of
having any tenancy related issues your home. You will be asked to
or have any additional support provide identification to confirm
needs. This is also an opportunity you are the tenant.
for tenants to get to know their
Neighbourhood Housing Officer The visit is an opportunity for you
and find out what support we can to talk to your Neighbourhood
provide. Housing Officer about any issues
you may have within your home,
6 news spring 2018
In your home
and you will be able to report How will you use the
repairs and get help and advice information you get?
with your tenancy. We will update our records
You can also tell us about any to ensure we have accurate
concerns, for example about information about your
managing your money or anti- household. This helps us to give
social behaviour, or simply you a service that’s personal to
anything you need help with. your own needs.
We will give you advice on How can tenants find out more?
how to put right any issues Contact your local housing
with the property that are your office (see p27 for contact
responsibility. This is an important details) and ask to speak to your
issue particularly if you are Neighbourhood Housing Officer,
thinking about moving home in who will be able to answer your
the future. queries.
7
The Health of Housing
In November 2017 Gateshead Our HenPower project is now
Council called upon residents and a national success, and the
businesses to come together to reported health benefits of
make Gateshead a place where keeping hens include reducing
everyone can thrive. depression and loneliness. The
We are proud to share with you ‘Hensioners’ have appeared on
a range of things we do at the TV many times talking about
housing company to support this. the difference keeping hens has
made to their lives.
Services for older people Advice and Support Team
Since 2015 many of our older Our Advice and Support Team
residents have been enjoying help customers who approach
Boccia, an indoor sport similar them directly, and also those who
to French bowls. Boccia helps have been referred by another
to improve the health and service. Initially customers may
wellbeing of our older residents need help with a short-term crisis
in numerous ways, from making such as fuel poverty, food poverty,
new friendships to reducing the or needing help to access the
risk of slips, trips and falls. correct benefits.
However, when we work more
closely with a tenant, we may
identify longer-term health
and wellbeing issues such as
substance misuse, social isolation,
serious debt or family crisis. Our
team keeps in regular contact
with these customers in case they
need further help.
8 news spring 2018
Health and wellbeing
Specialist Support
Customer training
Our Moving Forward programme
of courses is designed to improve
the health and wellbeing of our
customers. Whether you want
gardening tips, information on
diabetes, or you’re struggling to
get to grips with Universal Credit,
there’s something for everyone.
Have a look at our programme to
see what you can try this year! Newcastle Eagles basketball
The ‘Hoops 4 Health’ project
we deliver in primary schools with
Newcastle Eagles helps us tackle
inequalities among young people.
The workshops provide a wealth
of information about fitness and
healthy eating, and encourage
the children to continue playing
sports. Each child also receives two
free tickets to watch a home game,
which they may not have had the
opportunity to do otherwise.
Follow us on social media to find out what else we’re doing across
Gateshead – and if you want to get involved, email us at
involve@gatesheadhousing.co.uk or call 0191 433 5357.
gatesheadhc
gatesheadhousingcompany
9
What does a multi-storey
caretaker do?
Our caretakers are essential to the management of our multi-
storey accommodation and have a varied range of responsibilities
- from day-to-day cleaning in their block and small maintenance
jobs, to being available to help tenants with small tasks in their
properties.
Each of our 25 multi-storey blocks
has a residential caretaker, who is
partnered with a colleague from
another block. They work as a
team to support each other and
to provide holiday cover.
Our caretakers take pride in their
block as it’s their home too. Each
day starts with a walk around the
block to inspect each floor and
identify any health and safety
risks. Once this is done, it’s time
to complete the daily cleaning
rota, ensuring that the housing Caretaker Supervisor
company’s service standards are Aileen Patterson
met.
Caretakers are the eyes and ears behaviour and repairs that need
of the block, often picking up doing. They work closely with
on issues as they happen. This Neighbourhood Housing Officers
includes reporting anti-social and the Concierge service, so
good communication is a must.
10 news spring 2018High-rise
Specialist news
Support
Fell Court in Wrekenton
Working hours are 08:00–16:30 rota to cover health and safety
Monday to Thursday and emergencies. Every week one
08:00–16:00 Friday. Outside of caretaker from each of the four
these hours there is a standby areas will cover the standby duty.
Do you think you would make a good caretaker?
If you enjoy helping people and problem-solving, it could be the job
for you. Benefits include free accommodation and a standby rota
allowance. The housing company also offers good career progression
opportunities.
To find out more about our caretaker or concierge vacancies, contact the
Multi-storey Team on 0191 433 5372 or 0191 433 5857.
11Good news for leaseholders
Leasehold buildings insurance cost to reduce by an average of 46%.
The Leasehold Service The new three-year policy will
Improvement Group (SIG), be placed with Avid Insurance.
working in partnership with The insurance premium rate will
Gateshead Council, has helped to be £1.46 per £1,000 sum insured
procure a new buildings insurance (inclusive of Insurance Premium
provider from April 2018. Tax at 12%), resulting in an
average reduction on the previous
The SIG reviewed the contents annual premiums of 46%.
of the tender document,
ensuring the new policy would The policy remains free of claims
remain competitive and reflect excesses, except in cases of
leaseholders’ priorities. subsidence, where the existing
£1,000 still applies.
Members of the Leasehold SIG with
Leasehold Manager Janice Adams,
Managing Director Jon Mallen-Beadle
and Leasehold Officer
Laura Chapman
12 news spring 2018Leasehold
Specialist news
Support
All leaseholders will be sent a increase customer satisfaction.
new insurance policy booklet and Biennial survey results showed
contact details soon. overall satisfaction had
increased from 62% (June 15)
With your help we have to 75.8% in (June 17)
changed services
• Reviewed the Income
Once again leaseholders across Management Policy and
Gateshead have helped to shape reworded the letters sent to
the services received by more than leaseholders. Major works
850 residents each year. and service charge collection
The Leasehold SIG meets every are both above target and
month to review performance and increased on last year’s figures.
identify future improvements. In You don’t have to be part of a
the last year the group, working group to make a difference.
with the Leasehold Services Team,
have: Involvement can range from a
five-minute telephone call and
• Designed a new online completing a survey, to attending
survey which made it easy a full-day session or joining a SIG –
for customers to give their you decide.
feedback. The number of
responses was double that of We appreciate all levels of
the previous year (60 in 2016 vs involvement from leaseholders to
140 in 2017) develop and deliver services to a
better standard.
• Identified customer priorities
and made changes to help
Visit www.gatesheadhousing.co.uk/involve for more
information or to join the Leasehold SIG call 0191 433 5396.
13Moving Forward
– what a year!
As our 2018/19 Moving Forward With the
programme is launched this help of
month, we felt it timely to shout our customer focus
about the last year’s courses group, this year you will see a
and share some of the positive refreshed design, still maintaining
feedback we’ve had about them. the look and feel of last year.
Who knows - it may tempt you to We’re excited to announce some
have a go at something new this new courses too: Understanding
year! Universal Credit, Nutrition and
Health Awareness, and The
Last April saw the launch of a new Principles of Physical Activity.
look to our customer training,
and it certainly caught the eye It was great to see lots of new
of many of you. Lots of people faces attend courses last year.
of all ages signed up to courses From gardening to digital
to develop their skills and training, dementia awareness to
knowledge - and we’re hoping for confidence building, there really
the same this year. is something for everyone!
When asked “Why did you go on
a training course?”, one attendee
told us, “To learn, or to bring up
to date what I did know. There’s
always something new.”
Another attendee told us about
the difference going on a course
made to them saying, “I had a
14 news
news spring
spring2018
2018Get involved
Specialist Support
courses that are topical and fulfil
the needs of local residents.
Why not take a moment to look
through the new programme and
sign up for a course today? We
provide a range of support to help
you attend so please do get in
touch to find out more.
very bad year health-wise and it For more information about
would be made worse if I hadn’t our training contact the
learnt about stress.” Customer Involvement Team
on 0191 433 5357 or email
Supporting the wider health involve@gatesheadhousing.
agenda of people living in co.uk
Gateshead, we aim to provide
15McErlane Square
goes back to school
Residents from a sheltered and crafts, music and movement,
housing scheme in Pelaw and storytime.
have been taking part in fun
intergenerational get-together The get-togethers hope to
sessions with local children. promote a greater understanding
and respect between generations
The sessions bring together ten and bring together the
residents from McErlane Square community.
and 16 children from St Alban’s
School and Nursery. There is also an aim to encourage
people to use local services,
The programme initially involves such as libraries - which lent out
six weekly sessions including arts the books for the first meet-up,
news spring
16 news spring 2018
2018Specialist
Round yourSupport
way
a Gruffalo-themed storytelling such as gardening and a summer
event at St Alban’s School. picnic already planned.
For the second session, children Julie Graham, Older Persons
from the nursery came to the Housing Officer, said: “This is
sheltered scheme with their a great opportunity for our
musical instruments for a music sheltered residents to interact with
and movement session. the younger generation and help
reduce the negative impacts of
At a further get-together the social isolation.
children learned more about the
lives of residents living in sheltered “We’re looking forward to the
accommodation. sessions coming up and the
possibility of working with
And the group will continue to St Alban’s School and Nursery
spend time together following the on future projects.”
initial six sessions, with activities
To find out more about our sheltered housing call 0191 433 5359
or email shelteredhousing@gatesheadhousing.co.uk
17There are lots of things to
consider, and you might be worried
about where to start.
Through one-to-one sessions,
our partner organisation
2 Way Tenancy Solutions
can help you with:
u Finding a home
u Managing your money
u Managing a tenancy
To find out more or book a
u Living on your own
place, contact 2 Way Tenancy
u Keeping a tenancy Solutions CIC:
u Skills to find a job. Phone: 0191 490 1731
Mobile: 07568 452 145
Email: advice@2waytenancy.
co.uk
18 news spring 2018Making a difference
Specialist Support
Apply for a
Community Fund grant
The housing company’s Community Fund is celebrating reaching a
milestone of £500,000 in cash grants which have helped charities and
community groups across Gateshead.
If you run a group that works with Since 2007, we have invested half
housing company tenants, why not a million pounds in organisations
apply for support too? that support our residents. Another
£250,000 worth of ‘in-kind’ work
The fund, which is managed by the has also been provided by us and
Community Foundation Tyne & our partners to make physical
Wear and Northumberland, would improvements to community
particularly welcome applications centres and other spaces.
from groups who support the
health and wellbeing of our oldest We have helped a wide variety of
and youngest tenants, and help groups from health and wellbeing
with issues around welfare reform, sessions for the Gateshead Older
poverty, and hate crime. People’s Assembly to equipment
for the young members at
If this sounds like your organisation, Gateshead Team Gym.
apply now for a grant of up to
£5,000 (this could be in cash or to
the value of in-kind work that we
can offer).
Apply at the Community Foundation website before Tuesday 31 July
www.communityfoundation.org.uk/apply
Want to know more? Contact Jon Goodwin at the Community
Foundation at jg@communityfoundation.org.uk or 0191 222 0945.
19Grant helps young people get skills for work Skills4Work Gateshead has been providing more opportunities to local young adults thanks to a grant from The Gateshead Housing Company’s Community Fund. The £4,160 grant has enabled the charity to run a fortnightly Community Café at Fusion Studios in Birtley to get young The aim of the café sessions is people learning new skills and to provide positive wellbeing gaining confidence in the world activities in a safe, respectful and of work. welcoming environment. Skills4Work supports young Skills4Work has also taken the adults aged 18-30 with a variety Community Café idea on the of disabilities and/or mental road to The Gateshead Housing health conditions to make the Company’s sheltered schemes in difficult transition from education Birtley, reducing social isolation to the workplace. by providing refreshments, The Community Café involves entertainment and conversation all aspects of running a café, to 110 older residents. including preparing food. It Tracey Wallace, from Skills4Work also provides free craft sessions, Gateshead, said: “The Community entertainment, and manicures. Café is a great way for young 20 news spring 2018
Making a difference
Specialist Support
people to learn new skills and
gain workplace experience.
“The intergenerational aspect
of the project is beneficial to
the health and wellbeing of the
young people and also those
living in the sheltered schemes.”
Since 2006, the Community Fund
has awarded cash and in-kind To find out more about
grants totalling over £700,000 Skills4Work Gateshead visit
to more than 120 groups across www.skills4work.org
Gateshead.
Photo: Glass printing at a Community Café session at Fusion Studios, Birtley
21Estate issues tackled in
East Gateshead
The Gateshead Housing and causing damage to residents’
Company has been making cars, dumping rubbish in gardens,
significant improvements to a and breaking several windows.
Leam Lane estate.
To tackle the problem two
Last summer residents’ quality injunctions were raised against
of life was affected by late-night the main perpetrators while the
parties and noisy disturbances. neighbourhood policing team
This involved large congregations conducted regular patrols of the
of visitors who caused further street. Despite making it clear
nuisance by fighting in the street that further anti-social behaviour
would not be tolerated one of
the residents breached their
injunction by making threatening
comments. This resulted in a
six-week prison sentence, and an
application has now been made
to evict them from their home.
Over the past few months the
issues have stopped and residents
once again have peace and quiet.
As some of the anti-social
behaviour occurred in residents’
rear gardens, we have recently
carried out works using
Sustainable Communities Funding
22 news spring 2018Making a difference
Specialist Support
to help design out issues. This “We wanted to follow on from
has involved removing rubbish, the action taken against those
cutting back trees, and reinstating causing anti-social behaviour and
fencing so that residents have environmental problems to ensure
individual gardens. residents could feel safe and live in
an area they feel proud of.
John Meldrum, Neighbourhood
Relations Team Manager, said: “The work to tidy the gardens and
“Our team has worked hard with build fences has made a huge
partner agencies to improve improvement.”
this estate and tackle the small
minority who have caused Photos: The Sheraton estate before and after
the improvement works
problems.
We want everyone to feel safe and happy in their home. If you are affected
by neighbourhood nuisance, contact your housing office or use our
confidential online form at http://www.gatesheadhousing.co.uk/asb-form/
23Dates for your diary
April
• 17 April, 10:30am, Family Story Walk
The adventures of Bumble Bear, Central Library,
Prince Consort Road. Under 5 years. £1 entry.
Call to book 0191 433 8420.
• 21 April, 10:30am, Coffee and Cake
Coffee and cake is organised by members of
St Mary’s Heritage Group Gateshead.
For information about the group and other
events visit: www. smhgg.org.uk
Fully accessible – bring your carer for free.
• Heritage Reading Group
- next session Saturday 28 April, 10am-11:30am
St Mary’s Heritage Centre. £5 annual subscription. This friendly group
is always on the lookout for new members who enjoy reading. You’ll
be provided with a book to read every month, and the group meets
to discuss their thoughts over a cuppa. Call 0191 433 4699.
24 news
news spring
spring2018
2018Dates for your
Specialist diary
Support
May
• 12 May, 10am–3:30pm, Spring Craft Fair
£1 on the door, no tickets required.
St Mary’s Heritage Centre. Craft and food
stalls, delicious homemade baking and hot
refreshments.
• 12 May, 12pm-3pm, Dunston Festival
Dunston UTS Football Club. Free family event
with sports, rides, and refreshments.
• 29 May–1 June, 10am–4pm
Victorian Playground: Half Term Fun
St Mary’s Heritage Centre.
A range of Victorian toys and games for you
to try. Have a go with a yo-yo, cup and ball
or spinning top, or try your luck with skittles
and dominoes. Activities are available all day,
just drop in. Refreshments also available.
FREE.
June
• 16 June, 11am-3pm, Teams Community Festival
Redheugh Football Club. Free family event with live entertainment.
July
• 16–22 July, GemArts Masala Festival
This mix and blend of the finest South Asian arts and culture brings the
north east alive. Keep checking www.gemarts.org for details.
25HomeRepairs
Report non-emergency repairs
Web: www.gatesheadhousing.co.uk/repairfinder
Email: repairs@gatesheadhousing.co.uk
Text: ‘REPAIR’ and your message to 0778 620 8277
Call: 0800 408 6008 Monday to Friday between 8am and 5pm (and
until 6.30pm on a Monday).
Report emergency repairs on 0800 408 6008 at any time, seven days
a week. Calls to and from HomeRepairs are recorded for training and
monitoring purposes.
Your rent
View your rent account status at any time by logging on to the
“MyTGHCaccount” online service.
To create an account just follow the link on our website homepage
www.gatesheadhousing.co.uk
Easy ways to pay
• Direct Debit – the simplest, safest way
• Pay online or get a balance at www.gateshead.gov.uk
• Debit or credit card - call our automated 24-hour service on
0800 052 3455
• At any PayPoint outlet or Post Office using your rent payment card.
Find your nearest outlet at www.paypoint.co.uk/paypointlocator
If you have any queries about your payments, or want advice about
arranging to pay off arrears, contact your Rent and Income Team at
rent@gatesheadhousing.co.uk or 0191 433 6150.
26 news
news spring
spring2018
2018Essential information
Specialist Support
Finding a home
The Tyne and Wear Homes weekly bidding cycle opens at 00.01am each
Thursday and closes at 11.59pm each Monday. To find out more ask at
your housing office or contact the Lettings Team:
Web: www.gatesheadhousing.co.uk/find-a-home-in-gateshead
Email: tyneandwearhomes@gatesheadhousing.co.uk
Text: ‘CBL’ and your message to 0778 620 8277
Calls to and from Tyne and Wear Homes are recorded for training and
monitoring purposes.
Housing offices
1st floor, Gateshead Civic Centre (Central)
Call: 0191 433 2730
Email: centraloffice@gatesheadhousing.co.uk
Gateshead Council @ Birtley
Call: 0191 433 6102
Email: birtleyoffice@gatesheadhousing.co.uk
Gateshead Council @ Blaydon
Call: 0191 433 6202
Email: blaydonoffice@gatesheadhousing.co.uk
Gateshead Council @ Leam Lane
Call: 0191 433 5888
Email: leamlaneoffice@gatesheadhousing.co.uk
Wrekenton Hub
Call: 0191 433 5822
Email: wrekentonoffice@gatesheadhousing.co.uk
Find opening times, addresses and maps for all housing offices on our
website at www.gatesheadhousing.co.uk/your-housing-office/
27Earn while you learn! Are you aged 16 to 24? Do you have or expect to get three GCSEs at Grade C or above (or equivalent qualification) including maths and English? Then an apprenticeship with The Gateshead Housing Company could be for you. Apprenticeships we offer include: • Business administration • Plumber • Plasterer • Electrician • Joiner This full-time apprenticeship scheme could be the opportunity to achieve a successful and rewarding career in local government. Want to know more? Call: 0191 433 5299 Email: apprenticeships@gatesheadhousing.co.uk
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