New family Homes for Kilkenny - Oaklee Housing

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New family Homes for Kilkenny - Oaklee Housing
Winter 2017
                                                      The newsletter for
                                                      Oaklee Housing

 New family Homes
 for Kilkenny

Winter Weather   Fire Safety   Community                 Out and
Advice           at Home       Grants                    About!
Page 12          Page 14       Page 16                   Page 17

                                           Sharing Our Success      Page 03
                                           Delivering New Homes     Page 05
                                           Managing Debt            Page 06
                                           New Homes for Kilkenny   Page 08
 oaklee.ie                                 Colouring Competition    Page 20
 01 400 2650
New family Homes for Kilkenny - Oaklee Housing
A message
from our Chief
                                                                                      Working
                                                                                                            SHARING
                                                                                                            OUR
                                                                                      together

Executive Officer
                                                                                      for positive
                                                                                      change.
                                                                                                                                                                                   ABBEY
Sharon Cosgrove

                                                                                                            SUCCESS
                                                                                                                                                                                  VILLAGE

Welcome to the Winter 2017        If you would like to help         peaceful festive season.
edition of Oaklee News.           shape the future of Oaklee
                                  and our services then please                                               Oaklee were delighted that Abbey Village was         homes. By creating tenancies for people with
                                  get involved. You can find out                                             shortlisted at the recent Irish Council for Social   intellectual disabilities and re-designating former
As CEO it is my responsibility                                                                               Housing’s annual awards, in the Collaboration &      sheltered living homes, Oaklee and partners created
to ensure that all our homes      more about tenant involvement
                                                                                                             Partnership Initiative for Delivery category.        an innovative solution to an otherwise significant
                                  through the Tenant Forum
are of a high standard, well
maintained and that our           section of our website and         We welcome                              Abbey Village is nestled in Kilmacrenan, County
                                                                                                                                                                  void problem.

services are responsive to
your needs. Oaklee strives for
                                  throughout this edition.
                                                                     your input                              Donegal and provides housing options for a wide      The awards were held in September and opened
                                                                                                             client base, from family housing and sheltered       by the Minister for Housing Eoghan Murphy at the
excellence and continuous         The lead up to Christmas, is an                                            living accommodation to supported homes for those    Strand Hotel, Limerick. Although unsuccessful
                                                                     This is the Oaklee Housing
improvement is something we       expensive time for everyone,                                               with disabilities. Originally planned primarily as   on the night, it was a fantastic opportunity to
                                                                     newsletter, Oaklee News, which
give great attention to.          so we have a few articles                                                  a scheme for families and sheltered living, Abbey    showcase our work and in particular the positive
                                                                     we will be sending you twice a
                                  which give information, advice                                             Village is now a cohesive community for all.         partnerships with Donegal HSE and Donegal County
                                                                     year. We hope to provide you
Getting our tenants involved in   and helpful tips, we hope          with a range of interesting and                                                              Council. Abbey Village sets an excellent example of
our decision making process is    you will find useful. We have      enjoyable articles that provide         As the scheme was in development Oaklee              inclusive housing for all and demonstrates how each
vital to improving our services   information on the new Credit      important information, reports          recognised the low demand for the sheltered living   individual is an integral part of any community.
and tenant feedback is used       Union initiative, on managing      on staff and residents, offer
by our staff to understand        debt with the help of MABS, as     hints and tips about lifestyle
and respond to your needs. In     well as advice and information     and include the occasional
Oaklee we offer a number of       on how to save energy and          competition and quiz.
opportunities for tenants to      money.
engage and we call this our                                          Please let us know what you
‘Menu of Involvement’, which      Finally, you will see that we      think of this initiative and how
includes estate walkabouts,       have opened a number of new        you feel your newsletter can be
editorial team and the Tenants’   developments in Kilkenny,          improved further. We welcome
Forum. Our Housing team works     Carrick on Suir and elsewhere      letters, recipes, photos or other
closely with tenants in our       around the country. We also        contributions from you to make
                                  have a number of developments      these publications feel closer
housing schemes around the
                                  under construction with a          to you.
country so that we can assist
you with local events and         significant number to be
                                  completed in 2018.                 GET IN TOUCH
encourage you to get involved.
You can read more on pages                                           Oaklee Housing,
16 about setting up residents                                        132 James’s Street,
groups and availing of our        Wishing you all the very           Dublin
community grants scheme.          best for a happy and               DO8 PK25

                                                                     T: 01 400 2650
                                                                     E: enquiries@oakleehousing.ie
                                                                     www.oaklee.ie
                                                                                                                                                                                               Abbey Village in Kilmacrenan

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New family Homes for Kilkenny - Oaklee Housing
Since the last edition
                                                                                                                                                                                                            of our newsletter
                                                                                                                                                                                                               a number of

How we’re performing                                                                                                   Delivering New Homes
                                                                                                                                                                                                           developments have
                                                                                                                                                                                                         been handed over and
                                                                                                                                                                                                           tenants have been
                                                                                                                                                                                                         able to move into their
Oaklee Housing are at the forefront in the provision of social housing and                                             Our Development Team are working on new housing
                                                                                                                                                                                                               new homes.
                                                                                                                       schemes to deliver much-needed homes across Ireland.
are committed to delivering quality housing and excellent customer
services that enhance the lives of customers and communities.
                                                                                                                       Family Homes                          Cluainin, Mountrath,                     Much Needed Homes
It is important that your voice, in relation to our services, is heard as the      It is important
feedback that we receive is vital for Oaklee Housing to identify and correct       that your voice,                    in Co. Kilkenny                       Almost Complete                          Coming to Ballymun,
any problems within our service delivery and to ensure that we meet the            in relation to our                  Located on the outskirts of the       Due for completion in January 2018,      Dublin 9
needs of all our customers.                                                        services, is heard.                 Castlecomer village of Kilkenny,      this development will bring 21 new       Oaklee are proud to provide 42
                                                                                                                       the Moneenroe development sits        homes to the small town                  much needed homes in Ballymun,
Customer Enquiries                                                                                                     on the Castlecomer-Athy road.         of Mountrath, County Laois.              Dublin. This general-needs
                                                                                                                       This development consists of nine                                              development is a mixture of
                                                                                                                                                             This development holds 21
                                                                                                                       bungalows consisting of 2 and 3                                                apartments and houses.
                             Target                                  Target                              Target                                              dwellings in total, consisting of
                                                                                                                       bed dwellings, providing general
                              85%                                     85%                                  14                                                two and three-bed houses. These          This development is on track for
                                                                                                                       needs support. Additionally,
                                                                                                                                                             dwellings are a mix of semi-
           77.8%                                 89.2%                                   8                             these properties have been
                                                                                                                       designed to allow for disabled
                                                                                                                                                             detached, end-of-terrace and
                                                                                                                                                                                                      completion in March 2018, while
                                                                                                                                                                                                      allocations’ for occupancy is
                                                                                                                                                             terraced properties. Additionally,       scheduled for April 2018.
                                                                                                                       access, in order to meet the needs
                                                                                                                                                             parking facilities will be available
                                                                                                                       of all prospective tenants.
                                                                                                                                                             to prospective tenants.
                                                                                                                       This project is due for completion                                              New Homes
                                                                                                                                                             This development is approaching
   of enquiries resolved at               of customers satisfaction             average working days                   at the end of November, just in
                                                                                                                                                             its final stages meaning the tenants      on Poplar Row
     first point of contact               rating of Oaklee Housing              to respond to stage 1                  time for the Christmas season.
                                                                                                                                                             will have a happy new year in their       Poplar Row is a sheltered
                                               Services Centre                       complaints                                                              happy new homes in 2018.                  accommodation project,
                                                                                                                                                                                                       aimed to meet the general
Customer Services                            Gas Safety                          Human Resources                        The Galleries                                                      The         needs of over 55’s. Located in
                                                                                                                                                                                         Galleries,    Ballybough, this development
                                                                                                                        Donabate Dublin                                                   Dublin
                                                                                                                                                                                                       has easy access to Connolly
                             Target                               Target                                                Located in North Dublin,                                                       station and Dublin’s city centre
                              95%                                 100%                                                  The Galleries, Donabate is an                                                  via a range of bus transport
            94%                                                                                                         idyllic apartment complex
                                                                                                                        situated close to many local
                                                                                                                                                                                                       links.
                                                                                                                                                                                                       This development will provide
                                                                                                                        amenities in the Donabate Village.
                                                   92%                                 0.69%                            This site involves the development
                                                                                                                                                                                                       29 new homes and is scheduled
                                                                                                                                                                                                       for completion March 2019, and
                                             of gas boilers were                     overall sickness
                                                                                                                        of 43 spacious apartments, ranging                                             Oaklee Housing has an exciting
   Call Advisor Call Quality                serviced within a year                 absence in the year                  from one to three bed dwellings.     Fully furnished homes                     road ahead in the delivery of
                                                                                                                        This development is progressing      ready in time for                         this much-needed development.
Repairs                                                                                                                 smoothly, and is on schedule for     Christmas
                                                                                                                        completion July 2018.                The Station Court development in                                        Due
                                                                                                                                                                                                                                    March
                                                           Target                               Target                                                       Gorey, Co. Wexford, comprises of 14                                    2019
                  Target
                                                            92%                                  92%                                                         homes and range from 1 to 3 bed
                   93%
                                                                                                                                                             apartments. On-site surface and
                                                                                                                                                             underground car parking is provided
                                                                                                                                                             and the properties will be leased
          90%                                      90%                                  96%                                                                  furnished to tenants.
    Emergency repairs                          Urgent repairs                       Routine repairs                                                          A number of tenants have moved
     completed within                         completed within                     completed within                                              Due         into their new homes and it is
        24 Hours                               4 working days                      20 working days                                               July        planned that Station Court will be
                                                                                                                                                 2018        fully occupied for the Christmas
The performance figures are for the period April 2017 - September 2017                                                                                       season.

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New family Homes for Kilkenny - Oaklee Housing
Support for Managing Debt
& Budgeting your Finances
We all know people can get into money difficulty all too easily – from falling behind
with your rent or getting into difficulty with paying loans back. Money difficulties can
affect everyone, from people on low incomes to high-income earners. It can have an impact
on people’s mental health and overall wellbeing.

Money difficulties can arise for various reasons, such as illness, unemployment, relationship breakdown,
a drop in income, or increased expenditure due to lifestyle spending.

Dealing with Mortgage and rent arrears is particularly important because you could lose your home if you
do not keep up your payments.

Accessing Advice                       confidential. With more than sixty
                                       offices all around the country, MABS
                                                                              How to use MAB services                                                The Money Advice Process
                                                                              There are three ways of getting
and Support                            are available in every county. They    support from MABS
                                       also have a website – www.mabs.ie                                                                             Following your first appointment, the MABS Adviser will
Sometimes we need advice and
support to sort our financial
                                       and their Helpline can be contacted
                                       Monday to Friday, 9am to 8pm - T:
                                                                              1. MABS Website                          Contact Oaklee                develop a plan to work with you. The adviser will try to
                                                                              www.mabs.ie                                                            achieve two things through the money advice process:
problems out - sharing your            0761 07 2000.                          You’ll find easy to use advice         Housing if you are
concerns can help – it may be the
kick-start you need to sort out
                                                                              and tips on this site, with lots       finding it difficult            • Firstly, to support you in finding a sustainable solution
                                       How can MABS assist?
your money problems and get            MABS works with people who may
                                                                              of resources to help you to help
                                                                              yourself. The website offers lots of
                                                                                                                      to pay your rent.                to your problem debt
back on an even keel.                  be struggling with debt or who need    tools for managing your money.
In relation to managing rent           help in managing their money. They                                               01 400 2650                  • Secondly, help you develop your skill and knowledge so you
arrears, Oaklee Housing staff are      also talk to government and lenders    2. The MABS Helpline
available to provide assistance        to find better solutions for those     The MABS Helpline is open Monday
                                                                                                                                                       can have better control over your money
and support and agree a realistic      who have money problems, as well       to Friday, 9am to 8pm, and can be
payment agreement to help you          as developing tools and resources
clear arrears if you fall behind.
                                                                              reached on 0761 07 2000. Helpline                                      The Money Adviser will work with you to prepare a budget and a
                                       to help people avoid getting in over   Advisers will ask some initial         If you are experiencing
Please always contact Oaklee                                                                                                                         financial statement; this will form the basis of any negotiation
                                       their heads.                           questions to work out the nature
Housing if you are finding it
                                                                              of your problem, and determine
                                                                                                                     financial difficulties, or if   undertaken with any creditor.
difficult to pay your rent.            MABS does not give out any money                                              you have fallen behind with
                                                                              how best to assist you. You might
                                       – instead, they; work with clients     use this service because you have      your rent or other payments,    Once a negotiation has been completed, the Money Adviser will
When you require additional            to ensure that they are getting all    received a letter or a call from a                                     assist you in setting up a payment system to keep to that new
assistance in relation to financial    income they are entitled to, that      creditor, or maybe you’ve missed
                                                                                                                     then get in touch with Oaklee
difficulties, we will refer you to     they are getting the best value out    a payment and are unsure what to       Housing staff                   agreement. You will be supported for as long as you need, post-
the Money Advice and Budgeting         of this income, and in working out                                                                            agreement, and MABS will continue to provide assistance as
Service (MABS).
                                                                              do next. In some cases, the Adviser    Tel: 01 400 2650,
                                       sustainable payment plans with         may believe that you would benefit                                     your circumstances change.
                                       creditors, where debt becomes a        from meeting face -to-face with one
                                                                                                                     alternatively you can
What is MABS?                          problem.                               of the advisors in the MABS offices.   get independent advice
The Money Advice and Budgeting
Service (MABS), is a free money and                                                                                  from MABS
                                                                              3. MABS Local Offices
debt advice service. MABS work
                                                                              MABS Local Offices operates a
                                                                                                                     Tel: 0761 07 2000,
with all kinds of people, who may                                                                                    www.mabs.ie
                                                                              network of 65 offices all around
have all kinds of personal debt.
                                                                              the country. Each office is staffed
The service is independent, with no
                                                                              by a team of Money Advisers and
links to any banks or credit unions,
                                                                              Administrators, all trained and
and all dealings with MABS are
                                                                              highly skilled in their work.

Page 6                                                                                                               Page 7                                                                                        oaklee.ie
New family Homes for Kilkenny - Oaklee Housing
New Homes for Kilkenny
                                                                                                                 The nine new bungalows at Moneenroe, near                   authorities, government agencies and developers to
                                                                                                                 Castlecomer, are due for completion during the winter       accelerate the delivery of social and affordable homes
                                                                                                                 2017 and include a mix of two and three-bedroom units.      for a range of needs. We believe a collaborative approach
                                                                                                                 Meanwhile at Logan Street, Thomastown, we acquired a        can enable us to provide an effective response to the
                                                                                                                 scheme that was abandoned during the downturn and           Rebuilding Ireland agenda.
Minister of State at the Department of Housing,        and Capital Assistance Scheme (CAS); and                  will now provide 21 new homes comprising of a mix of
Planning and Local Government with responsibility      the Housing Finance Agency.                               one, two and three-bedrooms apartments.                     “These are two exciting developments that will provide
for Local Government and Electoral Reform, John Paul                                                                                                                         30 much-needed new homes that can support a range
Phelan T.D. visited County Kilkenny to view progress   Minister Phelan noted:                                    Sharon Cosgrove, our Chief Executive said:                  of tenures in Kilkenny. We look forward to welcoming
at two social housing projects being developed by                                                                                                                            the tenants and officially opening the schemes later
                                                       “The housing crisis is one of the key challenges          “There are many demands for housing in today’s society
Oaklee Housing.                                                                                                                                                              this year. We are grateful for the support from Kilkenny
                                                       facing the state and, in responding to that challenge,    and it is important that we get more homes underway.
                                                       it is encouraging to witness part of the significant                                                                  County Council, the Department of Housing and the
                                                                                                                 We are working in close partnership with a range of local
The schemes will provide 30 new homes,                 investment programme being provided under                                                                             Housing Finance Agency.”
9 bungalows in Moneenroe and 21 apartments             Rebuilding Ireland coming to fruition here in County
in Thomastown to be allocated to households            Kilkenny. These 30 new homes are an example of the                                                                    Mary Mulholland, Acting Chief Executive of Kilkenny
on the Kilkenny County Council housing list. The       successful joint working between Kilkenny County                                                                      County Council said she wished to ‘thank Oaklee for
homes are designed to meet a range of tenancy          Council and Oaklee at a local level, with Oaklee                                                                      their perseverance in delivering these 21 apartments on
needs including those of families, older people        harnessing the financial supports available to it from                                                                a site that was once a derelict unfinished estate in the
and individuals with limited mobility.                 my Department. If we are to realise the full ambition                                                                 heart of Thomastown and wished the tenants all the
                                                       of Rebuilding Ireland, we must continue to develop the                                                                best in their new homes.’
As an Approved Housing Body (AHB), Oaklee              strong pipeline of social housing projects around the
has secured funding for the schemes through            country, many of which use new and innovative ways
a combination of finance from the Department           of delivering social housing, and harness the capacity
of Housing, Planning and Local Government’s            of the approved housing bodies to deliver high quality
Capital Advance Leasing Facility (CALF)                houses and supported, sustainable homes for tenants.”

Page 8                                                                                               oaklee.ie   Page 9
New family Homes for Kilkenny - Oaklee Housing
Oaklee Housing Tenants’ Forum
Oaklee Housing Tenants’ Forum held their AGM on 18th October when                                                           IF YOU WOULD LIKE
                                                                                                                            TO GET INVOLVED
the election of both Chair and Vice Chair of The Tenants’ Forum took
place. Bill Cusack was duly elected for the position of Chair and Anton
Mahon for Vice Chair, both tenants reside at Hawthorn Court in
Celbridge and will serve in these positions for 3 years.

The Tenants’ Forum have a number of objectives but their main goal is to
                                                                                                                            WITH OAKLEE
encourage more tenants to get involved and have their voice heard.                                                          If you would like to talk to someone about getting started please contact
                                                                                                                            Oaklee on 01 400 2650. Or complete the Menu of Involvement in this
Bill Cusack accepted his position with enthusiasm and looks forward to developing the Forum; further
Bill said “over the past year Oaklee Tenants’ Forum has become a more proactive group, with the help of staff, we           newsletter and send to Oaklee at 132 James’s Street, Dublin, D08 Pk25
have been involved in Estate Walkabouts and The Tenant Satisfaction Survey and we want to build on that. We want
to visit different localities in 2017 with the staff, promote Tenant Involvement and highlight how by getting involved
tenants really do make a difference.”
                                                                                                                            Menu of Tenant Involvement
Bill expressed his thanks and appreciation to Anne Jordan the outgoing Acting Chair for her contribution.
The group were indeed very grateful for Anne’s work over the past number of years. Bill, by virtue of his                        Resident Groups – Represent your community                       Policy Consultation Group – Assist with
position as Chair of The Tenants’ Forum, also sits on the Board of Oaklee Housing. The Tenants’ Forum                            on a wide range of issues by being part of a                     the development and review of policies
meet four times throughout the year at our offices in James’s Street, Dublin.                                                    Resident Group in your area.                                     and procedures as and when required.
                                                                                                                                 [Meets as and when required – 2.5 hours per meeting]             [We anticipate approximately 2 meetings per year –
                                                                                                                                                                                                  2 hours per meeting]
                                                                                                                                 Tenant Champion – Where no formal Tenant
MENU OF TENANT INVOLVEMENT –                                                                                                     Association exists become a Tenant Champion to                   Mystery Shoppers – Test services and provide
Together we will achieve more                                                                                                    represent your local community, working beside                   feedback as a mystery shopper by carrying out
                                                                                                                                                                                                  a series of pre-agreed tasks, such as telephone
                                                                                                                                 Oaklee housing staff to address any issues in
                                                                                                                                 your area.                                                       calls or reception visits, and report on findings.
Get involved?                                                                                                                    [1 hour per week]                                                Training will be provided.
Being involved with Oaklee will                                                                                                                                                                   [Meets quarterly over set days]
                                                                                                                                 Tenants’ Forum Group – We currently have one
give you the chance to:                                                                                                          Forum which meets to discuss housing related                     Tenant Satisfaction Survey – Assist with the
                                                                                                                                 issues and sharing best practice ideas.                          development of a Tenant Satisfaction Survey to
                                                             Oaklee would be delighted to hear from you
                                                                                                                                 [Meets every 10 weeks – 2.5 hours per meeting]                   help us identify our strengths and weaknesses.
      1            2             3             4             Get involved with Oaklee Housing and help make a difference
                                                             to your Housing Association. Oaklee actively supports               Tenant Inspectors – Carry out an inspection of
                                                                                                                                                                                                  [Meets with staff and Consultant as required before and after the
                                                                                                                                                                                                  survey issue.]
                                                             tenants getting involved and we are keen to hear your views.        our services alongside housing staff to identify
                  Make      Give Oaklee     Be part of                                                                           areas for improvement. Training is provided and                  Register of Tenants – Respond to surveys or
  Be active
               your area    your views     a group to        Opposite is the Oaklee Menu of Involvement which provides           expenses paid.                                                   comment on specific service areas which you are
 in shaping
                a better       on the      review and        a wide range of options for you to participate in. You can          [Meets quarterly – Additional project work every 6 months]       interested in. We can contact you by text, post,
  Oaklee’s
                place to      services       improve         get involved in a level that suits you. It really depends on                                                                         email or telephone call.
  services                                                                                                                       Editorial Team – Write and review articles for our
                 live in    you receive      services        your interests and how much time you have to spare. The                                                                              [As and when required – time commitment can be
                                                                                                                                 Tenant Newsletter and website and report on the                  as little as 20 minutes]
                                                             aim of your involvement is to improve the housing and
                                                                                                                                 work of the Tenants’ Forum.
                                                             maintenance services to you and other Oaklee tenants.               [Meets quarterly – 2 hours per meeting]                          Tenant Translator Team – Offer your services
                                                                                                                                                                                                  to other tenants in explaining documents
                                                             We understand you lead busy lives but there are plenty              Estate Walkabouts – Walk around your estate                      or correspondence to help ensure they are
                                                             of options to choose from. With so many options we’re               with your Housing and Property Services Officer to               understood.
                                                             sure there is something of interest for all!                        identify areas of concern and agree priorities for               [As and when required.]
     5             6             7             8                                                                                 the local community.
                                                                                                                                 [Meets annually – 2 hours per meeting]
                                                             Consider becoming a Tenant Forum member so you can
                                                             vote, attend meetings and have your say. Or why not set
Help Oaklee
   better         Gain        Receive         Meet
                                                             up a residents group in your area or become a Community        Your Details
                                                             Champion and be the eyes and ears, working together
understand       useful       relevant        new
 the needs       skills       training       people
                                                             with Oaklee.                                                    Name                                                              Telephone
 of tenants
                                                             You may want to be involved in the comfort of your home         Address                                                          Please detach this page by cutting down the spine
                                                             and just twice a year receive a survey by post or email and                                                                      and then posting it to the following address:
                                                             you provide comment on the services you receive. It’s up to                                                                      Oaklee Housing, 132 James’s Street,
                                                             you but we’d love to have more Oaklee tenants involved.                                                                          FREEPOST, Dublin, D08 Pk25

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New family Homes for Kilkenny - Oaklee Housing
Protecting your home                                                                                                             If the ceiling has started to bulge
                                                                                                                                 or water is leaking through a
                                                                                                                                                                           pipe internally and allow it to drain
                                                                                                                                                                           into a basin. The basin will need to
                                                                                                                                                                                                                   property, regardless of the cause,
                                                                                                                                                                                                                   is not insured by Oaklee.

from cold weather
                                                                                                                                 ceiling, you could punch a small          be emptied regularly and the pipe
                                                                                                                                 hole in the ceiling with a screwdriver.   reconnected when the weather            Help your neighbour
                                                                                                                                 Use a bucket or basin to collect          improves.                               During extreme weather conditions
                                                                                                                                 dripping water.                                                                   please check on your neighbours if
Protecting your home from extreme         • Allow hot air from the main house        also be used. Please be careful not
                                                                                                                                                                           Frozen Gas Regulators                   they are elderly, have a disability
cold weather is vital during the            into the loft, this may mean opening      to warm the pipes too quickly as this
                                                                                                                                To report burst pipes please               There may be a small amount of          or are housebound as it can be a
winter months. This information             a trap door during extreme cold           may lead to the pipe bursting. It is
                                                                                                                                contact the Oaklee Services Centre         water vapour in the gas regulator       difficult time for them to get out
will help you prepare and assist            periods.                                  important that you thaw along the
                                                                                                                                on 01 400 2650.                            which if it freezes will cause the      and about. A friendly visit from a
you if you experience any problems                                                    pipe starting from the end nearest
                                                                                                                                                                           gas supply to your boiler to fail.
                                          • Open the cupboard under the sink to                                                                                                                                   neighbour will be appreciated.
during the cold weather.                                                              the tap.
                                            ensure warm air can circulate round                                                 Common faults with gas heating             You should cover your meter with
                                                                                                                                                                                                                   Further advice is available from
                                            the piping.                                                                                                                    a towel or old clothing to provide
It is important to recognise that                                                    What to do if a pipe bursts                Frozen condensate pipes
                                                                                                                                                                           some insulation. Place a hot water
                                                                                                                                                                                                                   your gas supplier and water service,
when there is extreme weather and         • Ensure that all doors throughout the                                               Modern boilers produce significant                                                 which may include helpful hints
                                                                                     • Turn off the stopcock by turning it                                                bottle on the regulator (grey metal
subsequent high call volume we will         house are slightly open for warm air                                                volumes of condensate (water) which                                                and video tutorials.
                                                                                       clockwise                                                                           fitting on the top left hand side of
prioritise repairs such as complete         to flow around the house.                                                           normally discharges into a gulley. In
                                                                                                                                                                           the meter) and remove once it has
heating failure where there are young                                                • Try to block the escaping water with    very cold weather this condensate                                                  How can I find out more?
                                                                                                                                                                           thawed any ice. Dry the regulator
children, elderly or people with          How to deal with frozen pipes                thick cloths such as towels to stop      may freeze particularly where it                                                   For further information
                                                                                                                                                                           immediately.
medical or mobility problems. Due                                                      the leak spreading.                      discharges to an external gulley. To                                               please contact Oaklee at:
                                          • Turn the water supply off at the
to call volume, access difficulties or                                                                                          prevent this you can place a hot                                                   Oaklee Housing
                                            stopcock. The stopcock is a valve for    • Turn off your central heating,                                                     Home Contents Insurance
where other agencies are responsible,                                                                                           water bottle on the pipe close to                                                  132 James’s Street,
                                            turning off and on the cold water          immersion heater and any other                                                      Please be aware that it is your
repairs may not be completed within                                                                                             where it discharges (this advice                                                   Dublin, D08 PK25
                                            system in your home. Stopcocks             water heating systems. If the                                                       responsibility to insure your home
the designated time frames. Once you                                                                                            also applies to some oil boilers). In                                              Telephone: 01 400 2650
                                            are usually found in your kitchen          central heating uses solid fuel,                                                    contents. Oaklee insures the
have reported your repair, try to avoid                                                                                         exceptional circumstances we may
                                            below the sink unit. However, in           let this die out.                                                                   buildings only. Any damage to your      Email: enquiries@oakleehousing.ie
repeat calls to our Services Centre.                                                                                            need to disconnect the condensate
                                            some houses the stopcock is found
Our contractors will deal with repairs                                               • Once you have shutdown your
                                            in a front or back hall. Please ensure
issued in order of priority.                                                           water heating, turn on all your taps
                                            that you know where the stopcock
                                                                                       to drain the system. Flushing your
                                            is located. You can shut off the
We appreciate that this may be a
difficult time for tenants and your co-
                                            supply by turning the stopcock in
                                            a clockwise direction. To turn the
                                                                                       toilet several times may help.
                                                                                     • If water leaks near anything
                                                                                                                                                                                                 Don’t tip your oil tank!
operation is very much appreciated.         supply back on, turn the stopcock in       electrical switch off the mains
                                            an anti-clockwise direction.               electricity immediately. If the mains                                                                     Oaklee are aware of increased incidences of
Prevent your pipes                                                                     switch is wet, don’t touch it as you                                                                      tenants wedging or tipping oil tanks before
from freezing                             • To thaw frozen pipes put hotwater         risk electrocution.                                                                                       arranging a refill.
The following tips will help stop the       bottles or a thick cloth soaked in       • If water has been leaking for
                                            hot water over the frozen pipe. A                                                                                                                    Whilst we appreciate that many of our tenants
pipes in your home from freezing:                                                      sometime and ceilings are bulging,
                                            hairdryer at its lowest setting can                                                                                                                  suffer from fuel poverty, it is extremely important
• Turn your heating on for short                                                      the room may not be safe to enter.                                                                        that you do not tip your tank to increase the oil flow
  periods throughout the day and                                                                                                                                                                 as this often results in damaged oil lines, oil leaks,
  night.                                                                                                                                                                                         environmental contamination, damage to oil burners
                                                                                                                                                                                                 and makes the tank unstable and dangerous. Oil
• Leave the heating on at a low level
  when you are away from home. This
                                                                                                                                   USEFUL TIPS FOR REFILLING                                     tanks are designed to retain a small amount of oil
  can be done by lowering the main                                                                                                 YOUR OIL TANK...                                              at the bottom of the tank. This is intended to act as
                                                                                                                                                                                                 a reservoir for sediment and moisture, which may
  heating control thermostat and
                                                                                                                                   • Never tip your tank                                         damage the oil burner if used. Where damage is
  turning thermostatic radiator valves
                                                                                                                                                                                                 caused by tenant misuse, we will recharge all costs
  down but not off. Consider leaving a                                                                                             • Always refit and secure the lid                             and your tenancy is at risk.
  key with a family member, friend or
  neighbour who can check your home                                                                                                • Avoid running out of oil and check
                                                                                                                                     oil levels regularly                                        For further information on oil buying clubs please
  regularly.
                                                                                                                                                                                                 visit our website www.oaklee.ie
• Don’t leave taps dripping or                                                                                                    • Avoid refilling with small drums as
  running as the water in waste                                                                                                      these are expensive and increase
                                                                                                                                                                                                 If you require any further information and advice
  pipes can freeze.                                                                                                                  the likelihood of contamination
                                                                                                                                                                                                 on refilling your oil tank please contact Oaklee on
                                                                                                                                   • Consider joining an oil buying club                         01 400 2650
                                                                                                                                     in your area to help budgeting for oil.

Page 12                                                                                                             oaklee.ie   Page 13                                                                                                         oaklee.ie
New family Homes for Kilkenny - Oaklee Housing
Fire Safety at Home                                                                                                          A
                                                                                                                            ST E Y
  Following the tragic fire at the Grenfell Tower Block in London, we would like
  to offer both assurance and fire safety advice to all tenants. Your safety and the
  safety of your home is our main priority.
                                                                                                                            S A F
  Whilst Oak is committed to ensuring our homes are managed to the highest standards,
  fire safety is a shared responsibility. We have set out some useful fire safety advice below:

  Fire may cause serious injuries and extensive damage to property and possessions. By following
  a few simple steps and maintaining a basic level of awareness you can considerably reduce
  the chances of fire in your home.

  Your home is already equipped with smoke alarms which you should test weekly. Never remove your
  batteries, disconnect or cover your smoke alarm. Where alarms are connected to a communal building
  fire alarm system they will be tested by Oaklee staff and contractors.

  •	Use the heating system             •	Take extra care if cooking with   •	Regularly clean the filters in           •	Walls, ceilings and doors will     unwanted furniture etc in the          flat is not in danger. This is
     provided. Do not use additional       hot oil and never throw water        tumble dryers and kitchen                   hold back flames and smoke,        communal areas. If you come            particularly important if you
     heaters that have flames              onto or try to move very hot or      extractor hoods.                            so if there’s a fire somewhere     across materials that have been        have difficulty moving around
     (gas and paraffin) or electric        burning oil. Consider buying                                                     else in the building, you’re       left, they may present a risk          or using the stairs. Tell your
                                                                             •	Keep matches and lighters
     bar heaters.                          a deep-fat fryer which is                                                        usually safest staying in your     to you and your family. Please         Housing Officer or let the Fire
                                                                                where children can’t see or
                                           controlled by a thermostat (if                                                   flat unless you’re affected by     contact us immediately.                Service know that you would
  •	Do not store things in gas or                                              reach them.
                                           you don’t already have one).                                                     heat or smoke.                                                            be unable to evacuate if there
     electric meter cupboards.
                                                                             •	Take special care when you’re                                                  •	It is important to understand       was a fire in your building.
                                        •	Never leave lit candles in                                                    •	If you live in a flat you should
  •	Always treat an alarm as a                                                 tired or have taken alcohol.                                                      the fire safety measures
                                           unoccupied rooms or in                                                           plan how to escape if there                                             •	The consequences of a fire
     real fire – it might be someone                                                                                                                              built into the common areas;
                                           rooms where children are          •	Don’t overload electrical                   is a fire in your home or your                                             can be devastating, even if it
     burning toast, but it might not.                                                                                                                             contact Oaklee if you want
                                           on their own.                        sockets. Remember, one plug                 block. It is likely that a flat                                            doesn’t result in the loss of
  •	
    Make a fire action plan so that                                             for one socket.                                                                   us to explain the safety plans
                                                                                                                            will share common areas with                                               life or injury. While Oaklee
                                        •	Make sure candles are in                                                                                               for the premises and make
    everyone in your home knows                                              •	Don’t leave the TV or other                 other flats, such as corridors                                             will repair or replace damaged
                                           secure holders on a surface                                                                                            sure that you are familiar with
    how to get out if there                                                     electrical appliances on                    and stairways. The owner                                                   fixtures and fittings, we will
                                           that doesn’t burn and are                                                                                              what you should do if a fire
    is a fire.                                                                  standby. Always switch them                 of the building will have the                                              not replace your personal
                                           away from any materials                                                                                                happens.
  •	Keep the exits from your                                                   off and unplug them when                    responsibility of making sure                                              items.
                                           that could burn.
     home clear so that you can                                                 not in use.                                 that the necessary fire safety     •	You should not use a lift if a
                                                                                                                                                                                                    •	You are therefore strongly
                                        •	Make sure cigarettes are                                                         measures needed in these              fire happens
     escape if there is a fire.                                              •	If you or a member of your                                                                                             advised to take out home
                                           stubbed out properly and are                                                     areas are installed.
  •	Make sure that everyone in                                                 household has any difficulty                                                   •	If you cannot escape because         contents insurance to cover
                                           disposed of carefully, and
     your home can easily find the                                              seeing, hearing or moving                                                         of smoke in the corridors, you       your personal affects in the
                                           never smoke in bed.                                                           For example, there may be
     keys for doors and windows.                                                about your home, you will                                                         will need to stay in your flat,      event of fire.
                                        •	Get into the habit of closing                                                 a communal fire alarm, fire
                                                                                need to take extra care to deal                                                   near a window, where you
  •	Take extra care in the kitchen        doors at night. If you want to                                                doors and other fire safety
                                                                                with the risk of a fire.                                                          can wait for assistance. Call
     – accidents while cooking             keep a child’s bedroom door                                                   features of the common areas
                                                                                                                                                                  999 and tell the fire service
     account for over                      open, close the doors to the      •	Flats are built to be fire-              which will need to be regularly
                                                                                                                                                                  operator which flat you are in.
     half of fires in homes. Never         lounge and kitchen; it might         resisting and should contain             maintained. Never interfere with
                                                                                                                                                                  The operator will tell the fire
     leave young children alone            help to save their life if           fires until the NIFRS arrive             fire detection equipment or fire
                                                                                                                                                                  fighters to come and assist
     in the kitchen.                       there is a fire.                     provided doors are kept shut.            safety measures such as fire
                                                                                                                                                                  you or let you know that your
                                                                                                                         doors and never leave rubbish,

Page 14                                                                                                    oaklee.ie   Page 15                                                                                                  oaklee.ie
New family Homes for Kilkenny - Oaklee Housing
Community Grants                                                                                                                      How to apply…
                                                                                                                                      An application form should be
                                                                                                                                                                                           •
                                                                                                                                                                                           •
                                                                                                                                                                                               Details of the tenants’ group
                                                                                                                                                                                               Details of the proposed project to be funded
                                                                                                                                                                                                                                                                Scheme

What is the Community Grant?                 A formal residents group does not need to be set up initially to avail of a grant        completed and returned to;
                                             but a Residents Group will need to be established for ongoing funding.
                                                                                                                                                                                           •   Proposed costings for the project
The Oaklee community grant is                                                                                                         Oaklee Housing,
available to fund projects that involve      Applications for projects can be made throughout the year.                               132 James’s Street,
                                                                                                                                                                                           •   Evidence that all relevant tenants / communities
people in their developments. The                                                                                                                                                              have been consulted and invited to take part
                                                                                                                                      Dublin, DO8 PK25.
Association believes that by supporting      Residents Group - Start Up Grant            Residents Group -                                                                                 •   Details of how the group intends to monitor and
communities and residents groups,                                                                                                     The application should include
                                             A start up grant of up to maximum           Ongoing Project Funding                                                                               evaluate the success of the project
they will be capable of delivering                                                                                                    the following information:
                                             of €150.00 per group will be made           An annual grant up to a maximum
creative solutions to community issues       available to help fund the start up         of €500.00 per group will be available
and will enhance the place where             of projects and the formation of a          to help fund ongoing projects.
they live, particularly when they work       Residents Group.
together. Examples of projects include;                                                  To avail of ongoing project grant
environmental projects, social events,       A group of tenants with a creative          funding, a formal Residents Group
kids clubs and community arts projects.      idea can apply for funding. The             should be in place. The group
                                             group will have to demonstrate an           should have the following in place;
The projects which we will support           ability to deliver the proposed project     a constitution, group structure and
include those projects that demonstrate      which they wish to have funded.             confirmation that an AGM has been

                                                                                                                                   Out &
strengthening communities and which                                                      held, copies of financial accounts
deliver direct benefit to our tenants,                                                   and bank statements to show

                                                                                                                                   About
their families and communities, which                                                    how the grant has been spent and
will help contribute to our overall vision                                               evaluation of the success of projects.
of creating places where people are
proud to live.

Hawthorn Court
                                             The project has given tenants,
Residents Association
                                             their friends and family the
Hawthorn Court Residents Association         opportunity to socialise and
have received ongoing grant funding          create a community spirit and
for gardening projects within their          chat about something really
development for a number of years.           positive. This community spirit
The funding has allowed them to              has benefited tenants by reducing                                                                                     Sprucing up
                                                                                                                                                                                the planters
                                                                                                                                                                   the courtyar              in
purchase a poly tunnel, green house          social isolation and has improved                                                                                                 d at James St                                                                      n Party in Aras an
                                                                                                                                                                                             reet                                           Community Day Garde                      rn
                                                                                                                                                                                                                                                                7 attended by Hawtho
and equipment which allow the keen           the environment greatly for the                                                                                                                                                                Uachtarain in July’1
                                                                                                                                                                                                                                                                 s.
gardeners in the scheme to grow              tenants, some of whom are unable                                                                                                                                                               Court Representative
flowers and vegetables from seed.            to get out an about.

                                                                                       Rowantree Court Gardening Group
                                                                                       Rowantree Court Gardening Group
                                                                                       have recently received start up
                                                                                       grant funding to purchase paint
                                                                                       to refurbish garden furniture and
                                                                                       sheds and additional equipment
                                                                                       and plants to brighten up the patio
                                                                                       area in the scheme. The project
                                                                                       has brought tenants from different
                                                                                                                                                                 and Noreen
                                                                                       backgrounds together and has                                  ielle Adams
                                                                                                                                        Tenants Gabr                Day in                                              and tulips
                                                                                                                                                                                                                                   at       Our resident BBQ specialist Mr Terry
                                                                                                                                                      ng our Garden                                         g daffodils
                                                                                       created a great community spirit.                Neville enjoyi                                    Tenan ts plan tin                ay S ep t ’17)   Dallas making sure all gardeners were
                                                                                                                                         September’1
                                                                                                                                                     7.
                                                                                                                                                                                                     e sc hem  e (Garden D                  fed. (Sept ’17)
                                                                                                                                                                                          front of th

Page 16                                                                                                                oaklee.ie   Page
                                                                                                                                   Page 17
                                                                                                                                        17                                                                                                                                 oaklee.ie
                                                                                                                                                                                                                                                                           oaklee.ie
New family Homes for Kilkenny - Oaklee Housing
ng your Rent
                                                                                                                                                                                         Problems Payi

Gardening Competition Winner 2017                                                                       Different Ways                                                                   If you are hav
                                                                                                                                                                                          paying your re
                                                                                                                                                                                                          ing difficulties
                                                                                                                                                                                                           nt, please do n
                                                                                                                                                                                                                            ot

Thank you to everyone who participated and congratulations to the winner. If you are a keen
                                                                                                        to Pay Your Rent                                                                  ignore the prob
                                                                                                                                                                                          Housing Office
                                                                                                                                                                                                           lem – contact yo
                                                                                                                                                                                                            r to discuss th
                                                                                                                                                                                                                            e
                                                                                                                                                                                                                              ur

                                                                                                                                                                                                                              ce
                                                                                                                                                                                                            provide as sistan
gardener, you too can enter next year’s competition, simply send in your entries to be in with                                                                                             issues. We can
a chance of winning!
                                                                                                        There are a number of                                                              and advice re
                                                                                                                                                                                                            garding deb   t
                                                                                                        methods which are available                                                                         and budgeting.
                                                                                                                                                                                            management               .
                                                                                                        to pay your rent including;                                                                Tel: 01 400 2650

                                                                                                        Payment Card                              Standing Order
Maureen Lawler                                                     Florence Gillespie                   The payment card can be used at           A standing order can be set up
Hawthorn Court, Kildare                                            28 Cuirt Na hAbhann                  any PostPoint outlet in Ireland           to pay rent via your bank or you
The winner of this year’s                                          Best Front/Back Garden               displaying one of the PostPoint           can use your internet online                   Changes in
                                                                                                        signs below or it can be used at          banking facility. Further details
Gardening Competition
                                                                                                        any Post Office.                          are available from Oaklee Housing
                                                                                                                                                                                                 Circumstances
is Maureen Lawlor at 9
                                                                                                                                                  Services Centre - T: 01 400 2650.              If your rent is calculated on the
Hawthorn Court. There
                                                                                                        Household Budget                                                                         basis of your income. You must
were many beautiful
                                                                                                        Rent can be deducted from                 mybills.ie                                     advise the Association of any
entries but Maureen’s
                                                                                                        Welfare Benefits via the Household        mybills.ie is a free service from An           changes in your circumstances as
garden really stood out
                                                                                                        Budget Scheme, administered by            Post providing a ‘one-stop-shop’ for           soon as they occur, including;
with her creative use
of props and colour.                                                                                    An Post. A deduction form can be          paying bills online including your             • changes to household income
                                                                                                        downloaded from www.anpost.ie             weekly rental payment. Tenants                     ( including additional income
Congratulations Maureen
                                                                                                        or call 1800 707172 or contact our        can also set up payments to pay a                  from training schemes or
and thanks to everyone
                                                                                                        Services Centre on 01 400 2650.           regular amount automatically.                      increases in welfare benefits)
that entered!                           Maureen Lawler                                                                                                                                           • if anyone moves in or out of
                                        Hawthorn Court, Kildare
                                                                                                                              Coming Soon!                                                           your property
                                        Best Window Sill Display                                                                                                                                 • if additional children join
                                                                                                                              We are currently setting up a Direct Debit                             the household.
                                                                                                                              payment facility for tenants to pay rent. Further
                                                                                                                              details will be made available at a later date.

Homes Available immediately!                                                                            Credit Union Loans
Abbey Village in Donegal                                                                                A new loan scheme is being rolled out in Credit Unions nationally specifically aimed at those on social welfare. This initiative is
                                                                                                        about combating the grip of moneylenders on low income individuals and households in receipt of social welfare.
Flat 18 is a 1 bed first floor flat. Abbey Court
consists of 18 apartments which are a mix of                                                            The scheme was developed in conjunction with the Citizens Information Board, MABS, An Post, the League of Credit
                                                                                                        Unions and the Social Finance Foundation and is supported by the Government and Department of Social Protection.
sheltered and HSE units which are used for
housing people with intellectual disabilities.                                                          The “It Makes Sense Loan” is available in over 100 credit unions across the country. The loan is available at a rate of
There’s a scheme coordinator on site 3 days                                                             12.68% APR in contrast to excessive rates of circa 200% charged by some moneylenders. When the unexpected bill
a week as well as a cleaner to clean the                                                                arrives for home repairs, a family occasion or to purchase a new fridge rather than turn to moneylenders, the credit
communal areas. To apply call 01 400 2650.                                                              unions are offering micro credit loans to social welfare recipients.

                                                                                                        Applicants for the ‘It Makes Sense’ loan do not already have to be members of the credit union. Once the person lives
                                                                                                        or works in a credit union’s common bond area and over 18 years of age, the credit union can process a membership
                                                                                                        application and then accept their loan request. There is no automatic entitlement to a loan under this scheme.
                                                                                                        Potential borrowers must be able to show a capacity to repay the loan.
                                                                                                        For applicants who receive their social welfare payments in cash (via a post office), the repayment for this loan must
                                                                                                        be made via the Household Budget Scheme, operated by An Post. Borrowers must be willing to sign up to and use the
                                                                                                        Household Budget Scheme to enable loan repayments.

                                                                                                        For those who receive social welfare electronically (into a bank or credit union account), repayments for must be
                                                                                                        made by standing order or direct debit, directly from the account which receives the social welfare payment.

                                                                                                        Additional information on the scheme is available at www.itmakessenseloan.ie

Page 18                                                                                     oaklee.ie   Page 19                                                                                                                    oaklee.ie
Colouring                   It’s really easy to enter, just pull out this page and colour it
                             in anyway you like! Then pop it in the post along with you
                             name, age, address and telephone number in the reply slip
 Competition                 below to The Editor, Oaklee Housing (News), 132 James’s Street,
                             Dublin, DO8 PK25. One lucky winner will receive this great prize!
                             Entries must be received by 15/01/17. (Please note that the
                             parent must be a tenant of Oaklee Housing).

                       our
               is is y
   e y k ids th -off your
 H             ow
       e to sh        lls
chanc louring ski
      co
      fa m ily
Win anema
  Ci s!
    Pas

     Name                                 Age

     Address

     Daytime Telephone       Evening Telephone

                                                                         POST TO:
                                                                         The Editor
                                                                         Oaklee Housing (News)
                                                                         132 James’s Street
                                                                         Dublin, DO8 PK25
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