MSc Global Hospitality Management (Extended) - My Programme 2021/22
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MSc Global Hospitality
Management (Extended)
My Programme 2021/22
1
The Purpose of My Programme is to:
• Provide you with a source of information about your programme (which will
be updated annually) and;
• Make you aware of some of the more important regulations under which your
Programme operates.
This document concentrates on Programme specific information. Members of
your Programme Team (see section 4) will be happy to explain aspects in further
detail as required. My Programme should be read alongside the My Napier
resource, which contains useful information about the University as a whole. You
can access My Napier at https://my.napier.ac.uk/ or by clicking any of the My
Napier links in this document.
The content of this My Programme is correct at the point of production however,
due to the Covid-19 pandemic, some information may change. Please regularly
check My Napier, student newsletters and university emails for important
updates.
21. Programme Leader Welcome
Greetings! My name is Stephen Taylor and I am your
Programme Leader. On behalf of the entire
postgraduate programme team, it is my pleasure to
extend to you a very warm welcome to Edinburgh
Napier University (ENU) Business School and the
Tourism and Languages Subject Group. I wish you a
successful time during your postgraduate studies
with us.
This handbook contains a lot of information that will be of use throughout the year – so
do keep it handy as a reference document. You should find that the myProgramme
handbook and the Student Portal contain most of the general information concerning
your studies, however, do feel free to ask questions at any time to me or any of my
colleagues. If I do not know the answer I will be able to direct you to who does.
My role involves the overall management of your postgraduate programme and that of
personal development tutor (PDT). In that respect I look after both your academic and
your pastoral needs during your time here at ENU. I work alongside the Module Leaders
who have responsibility for the management of the individual modules. Last, but not
least, there is Mrs Justine White who is the Programme Administrator who provides
key support and coordination across the postgraduate programme. Between us we
represent the Programme Team and it is our job to help you get the most out of your
studies this year. We are all very approachable so do ask if there is anything you are not
sure about at any point during the year.
Once again, I wish you every success in your studies here on the MSc Global
Hospitality Management and I look forward to getting to know you over the forthcoming
year.
Dr J. Stephen
Taylor
+44(131)
4/31 js.taylor@napier.ac.uk
MSc Global 455 4236
Hospitality
Programme Leader
32. Health and Safety
In the Event of an Emergency at an Edinburgh Campus
There are Security Offices at all of our main campuses. The main Control Room
operates 24 hours a day and can be contacted at 0131 455 6119. If for any reason
you feel that your personal safety is threatened on campus, please phone Police
Scotland on 999 and if safe to do so Security Control on 0131 455 4444 and make
your way to the campus Security office.
Health and Safety
Adherence to the University's safety practices is required. As a student, you must
read and familiarise yourself with the University Fire and Emergency Procedures
which can be found at MyNapier. For the safety of yourself and others, please
also read the ENU Safety Guide.
43. About My Programme
There is a long tradition of teaching hospitality within Edinburgh Napier University
which can be traced back to the 1970s. Developing from a foundation in tourism
and hospitality education with a strong industry focus, the early 2000s saw the
introduction of programmes in festival and event management and more recently
in both heritage and cultural tourism and business event management, as
industry demand for professionals in these areas has grown. Section 3 explores
the programme specification for MSc Global Hospitality Management.
Programme Philosophy
At Edinburgh Napier University we aim to be recognised as a University that is
professional, ambitious, innovative and inclusive. In our dealings with you we will
act with respect and integrity. We will create an environment to enable you to feel
proud to be a student of the University, to feel confident, challenged and
supported.
As with many programmes of study within ENU, the philosophy of this
Programme is to use a vocational approach with a high degree of practical
application to create a high employability focus. We seek to enable you to build
upon your prior studies and provide you with the necessary foundation for a
successful career within the hospitality and tourism sector. The student, at all
stages, will be encouraged to take an independent self-learning approach to
developing a deep knowledge of the subject area within hospitality and tourism.
Programme Aims and Learning Outcomes
The MSc Global Hospitality Management programme is suitable for graduates
with no previous studies/knowledge of the hospitality/tourism industry and for
those that wish to gain an advanced foundation in the area of study.
5The MSc Global Hospitality Management is designed to meet the human
resource demands of the international hospitality sector, by producing students
capable of evaluating and applying management policies, operational strategies
and techniques to manage actual problems and issues within the global
hospitality industry.
This programme suite aims to develop your knowledge and understanding of
global hospitality management to enable you to:
• acquire a critical understanding of the contemporary issues of the global
hospitality industry; and
• evaluate and apply practical management techniques and strategies within
the context of the global hospitality industry.
Edinburgh Napier University is committed to delivering an excellent personalised
student experience. You will be given the opportunity to acquire and develop
many valuable practical skills such as the ability to collect, analyse, interpret and
understand data and information. On completing this programme you will have
been given opportunities to gain an appreciation of the value of education to
society and to you as an individual.
This 200 credit programme is only available on a full-time basis with an intake
in both September and January, it consists of four academic trimesters (60
weeks). You will study seven compulsory taught modules (this includes
Advanced Study Skills which is non-credit bearing). A standard module is
equivalent to 200 hours of learning and on successful completion of each module
you will achieve 20 credits towards your chosen award. You will also complete
an industrial placement (Professional Practice) or its alternative (Hospitality
Strategic Operations) in the third trimester of study. In your fourth and final
trimester of study, you will undertake personal research and complete a
dissertation. Both the placement and dissertation each contribute 40 credits
towards your master’s degree.
6Programme Learning Outcomes
Learning outcomes describe what you should know and be able to do if you take
full advantage of the learning opportunities we provide. This programme seeks to
develop the practical, critical and analytical abilities of participants, with students
becoming effective and reflective learners. The programme aims to furnish
students with a detailed knowledge, and critical understanding, of contemporary
issues in global hospitality management. The programme seeks to equip
students with the skills to evaluate and apply practical management approaches
to the management of global hospitality organisations. On completion of this
programme, you will have:
A: Core knowledge and understanding:
A1. Critically engage with the systemic relationships, features, terminologies
and impacts of the global hospitality industry;
A2. Demonstrate rigour in the investigation, application and appraisal of
knowledge which supports the decision making process in the context of the
global hospitality industry;
A3. Critically evaluate and explore current research, new trends and advanced
scholarship within international tourism and hospitality as relevant to the
global hospitality industry;
A4. Demonstrate critical knowledge, understanding and application of
appropriate management domains of administration, design, operations,
marketing and risk issues and their application to the global hospitality
industry;
A5. Examine core elements of management issues and their application to the
global hospitality industry.
A6. Demonstrate a practical knowledge of hospitality operations and their
associated challenges and complexities.
The matrix below shows how these learning outcomes link to the coverage of
individual modules.
7Module title (all SCQF Level 11) A1 A2 A3 A4 A5 A6
Trimester 1 (shown here as for September starts)
TSM11121 Business Skills for Tourism, X X
Hospitality and Event Management
TSM11122 Managing International Hospitality X X X X
Organisations
TSM11125 Developing Academic Literacies X X X X X
Trimester 2
TSM11107 Contemporary Issues in Hospitality X X X X X X
Management
LNG11120 Developing Intercultural X
Competence in the Workplace
SOE11131 Research Methods X X
Trimester 3
TSM11126 Professional Practice X X X X
TSM11134 Hospitality Strategic Operations X X X X
Trimester 4
MKT11108 Principles and Practices of x x
Marketing
TSM11130 Dissertation X X X X X X
B: Cognitive skills and other attributes which will enable you to:
B1. Evaluate systematically and creatively, the complex judgements required
to manage global hospitality operations successfully.
B2. Demonstrate the ability to make practical judgements within the global
hospitality industry based on quantitative and qualitative methodology.
B3. Apply a range of standard and specialised research and/or equivalent
instruments and techniques of enquiry in planning and executing a
significant project of research, investigation or development within the area
of the global hospitality industry.
B4. Develop creative responses to problems and issues in the global hospitality
industry.
B5. Critically evaluate secondary research and other information.
B6. Develop a practical and critical appreciation of hospitality operations.
The matrix below shows how these learning outcomes link to the coverage of
individual modules.
8Module title (all SCQF Level 11) B1 B2 B3 B4 B5 B6
Trimester 1 (shown here as for September starts)
TSM11121 Business Skills for Tourism, X X X
Hospitality and Event Management
TSM11122 Managing International Hospitality X X X
Organisations
TSM11125 Developing Academic Literacies X X X
Trimester 2
TSM11107 Contemporary Issues in Hospitality X X X X
Management
LNG11120 Developing Intercultural X X
Competence in the Workplace
SOE11131 Research Methods X X X X X
Trimester 3
TSM11126 Professional Practice X X X X X
TSM11134 Hospitality Strategic Operations X X X X X
Trimester 4
MKT11108 Principles and Practices of x x x
Marketing
TSM11130 Dissertation X X X X X X
Programme Structure
The programme’s duration is 20 months spread across two academic years. This
includes four academic trimesters each of 15 weeks duration, plus a trimester of
vacation.
The programme has two intakes - September or January.
With the September start, the first taught trimester runs until December. The
second taught trimester commences in January and this runs until April/early
May. The placement runs (or its alternative) from May until August in the third
and final trimester of your first academic year.
9In the first trimester of the second academic year of study, the period between
the September and December is officially a vacation period, although students
wishing to do so, have the option to seek/continue employment during this period.
Students return to the University in the January of the second academic year for
their fourth and final trimester of study which runs until the end of April/early May.
With the January start, the first trimester runs until April/May. This is followed
by the summer vacation, which runs until the end of August/start of September.
The second taught trimester runs until December. In the January of the second
year, students undertake their placement or the alternative 40 credit module. This
is followed by a second vacation period (May-August) before the returning to
University in the September for the fourth and final trimester of study which runs
until December.
Below the structures of the September starts and January starts are shown.
Please note if you start in September then you will be taking classes with the
January starts who will be in their second taught trimester and vice versa!.
September Starts – Programme Structure
Trimester 1: Scottish Credit Qualification Framework level 11
(September to December of first year)
Taught compulsory modules (40 credits)
• TSM11121 Business Skills for Tourism, Hospitality and Event Management (20
credits)
• TSM11122 Managing International Hospitality Organisations (20 credits)
• TSM11125 Developing Academic Literacies (non-credit bearing)
Trimester 2: Scottish Credit Qualification Framework level 11
(January to April/May of first year)
Taught compulsory modules (60 credits)
• TSM11107 Contemporary Issues in Hospitality Management (20 credits)
• SOE11131 Research Methods (20 credits)
• LNG11120 Developing Intercultural Competence in the Workplace (20 credits)
10Trimester 3: Scottish Credit Qualification Framework level 11
(June to August of first year – one of the following)
Compulsory module (40 credits)
• TSM11126 Professional Practice OR
• TSM11134 Hospitality Strategic Operations
Between academic trimesters 3 and 4, students have a period of vacation in the
first trimester of the second academic year (September to December).
Trimester 4: Scottish Credit Qualification Framework level 11*
(January to April/May of second year)
Compulsory modules (60 credits)
• MKT11108 Principles and Practices of Marketing (20
credits)
• TSM11130 Dissertation (40 credits)
January Starts – Programme Structure
Trimester 1: Scottish Credit Qualification Framework level 11
(January to April/May of first year)
Taught compulsory modules (40 credits)
• TSM11107 Contemporary Issues in Hospitality Management (20 credits)
• TSM11125 Developing Academic Literacies (non-credit bearing)
• LNG11120 Developing Intercultural Competence in the Workplace (20 credits)
Between academic trimesters 1 and 2, students have a period of vacation in the
first trimester of the first academic year (May to September).
Trimester 2: Scottish Credit Qualification Framework level 11
(September to December of first year)
Taught compulsory modules (60 credits)
• TSM11121 Business Skills for Tourism, Hospitality and Event Management (20
credits)
• TSM11122 Managing International Hospitality Organisations (20 credits)
• SOE11131 Research Methods (20 credits)
11Trimester 3: Scottish Credit Qualification Framework level 11
(January to April/May of second year – one of the following)
Compulsory module (40 credits)
• TSM11126 Professional Practice OR
• TSM11134 Hospitality Strategic Operations
Between academic trimesters 3 and 4, students have a period of vacation in the
first trimester of the second academic year (May to September).
Trimester 4: Scottish Credit Qualification Framework level 11*
(September to December of second year)
Compulsory modules (60 credits)
• MKT11108 Principles and Practices of Marketing (20
credits)
• TSM11130 Dissertation (40 credits)
Expectations of Engagement
To get the most out of your time on your programme, it is important that you
attend all scheduled class activities. Attending and participating in programme
activities will help you successfully progress through your coursework, stay
engaged, and keep motivated throughout the duration of your studies. If you have
concerns about your personal engagement or attendance on your programme,
please discuss these with your Personal Development Tutor/Programme Leader
as soon as possible.
All students are expected to adhere to the Student Charter for Taught
Programmes which sets out key expectations and overarching conduct for
students studying on all programmes across the University.
12Our Commitment to Student Inclusion
The University is committed to helping all its students succeed and has a
dedicated Disability Inclusion team to support students with disabilities, certain
learning difficulties, and long-term medical conditions.
Forms of support for students may include: the provision of lecture notes in
advance, the opportunity to record classes, and/or the incorporation of 25% extra
time to complete class tests.
The University also has a wide-range of assistive software available on Apps
Anywhere, including:
• Claro Read: a screen-reader that helps you listen to your research reading,
including web pages, Word documents, and PDFs.
• MindView: a mind-mapping package that can convert your mind-maps into
Word documents or PowerPoint slides.
• Grammarly: a programme that checks your spelling, grammar, and writing
style.
If you have had additional support at school or college, for instance, in exams,
the Disability Inclusion Team would be keen to hear from you so they can put
equivalent support in place and liaise with your lecturers on your behalf.
If you feel like you would benefit from additional support because of a disability
or suspected learning difficulty, please get in touch with the Disability Inclusion
Team. Our advisors hold appointments each day across all three campuses.
You can reach the Disability Inclusion team by emailing
disabilityandinclusion@napier.ac.uk.
13Accreditation
If your Programme includes accreditation requirements, some Professional,
Statutory, and Regulatory Bodies define the way your award is calculated,
differing from the standard university regulations. Therefore, your Programme
may have bespoke regulations or an exemption to the regulations that can be
found within the University Regulations page.
144. My Programme Contacts
My Programme Representatives
You have the opportunity to represent your fellow students, as an ENSA Student
Rep. Further information about this is online at the ENSA pages, but please look
out for the opportunity to get involved – it will come during Freshers Week and/or
the first few weeks of teaching. Once the Tourism student reps are in place we
will aim to update this section of myProgramme. Keep an eye on the programme
Moodle page too, as well as announcements from the Programme Leader. We
will discuss more about this vital role in the Programme Induction sessions.
Please also see the Getting involved with the wider University section of My
Napier.
Programme Team
Your programme has a team to manage its day-to-day running. If you have a
question or problem, you should contact one of that team members. If they are
unable to help, you can contact our School Academic Lead Student Experience
Dr Patrick Harte (p.harte@napier.ac.uk), or the Head of Learning and Teaching
Dr Jacqueline Brodie (j.brodie@napier.ac.uk) who will assist you.
Programme Leader
Dr J.
+44(131) 455
Stephen 4/31 js.taylor@napier.ac.uk
4236
Taylor
The role of your Programme Leader is varied. It includes a remit to manage and
co-ordinate your Programme's operation in liaison with your Dean of School and
15the rest of the University and liaise with any professional bodies of relevance to
your Programme.
Programme Administrator
Your Programme Administrator Justine White is vital to the management of your
academic progress through the university. You may find yourself in contact with
her if you wish to transfer between programmes, suspend your studies, or talk to
us about your studies.
Justine’s contact details are:
Justine +44(131) 455
2/61 j.white@napier.ac.uk
White 4326
Personal Development Tutor
Your Personal Development Tutor (PDT) is your first point of contact for guidance
on any academic or personal issues that may affect your academic work. For
consistency, the role of the PDT is assumed by the Programme Leader on the
MSc programmes (as listed below). Your PDT will communicate you at intervals
throughout your programme of study and schedule two one-to-one meetings to
discuss learning goals, areas of development or any challenges you may be
facing throughout your study. Additional support can be sought should particular
circumstances arise.
You can find further details on the PDT role on the MSc Global Hospitality
Management Moodle site and also on the Personal Development Tutor page on
MyNapier.
16Dr J.
+44(131) 455
Stephen 4/35 js.taylor@napier.ac.uk
4400
Taylor
Tourism, Hospitality and Festival & Event Academics
Below is a list of the Tourism, Hospitality and Festival & Event academics within
the Business School. You can access their staff profiles via the links below:
Name Room Phone Number Email Address
Dr Ahmed
4/35 +44(131) 455 4402 a.hassanien@napier.ac.uk
Hassanien
Prof. Anna
4/21 +44(131) 455 4382 a.leask@napier.ac.uk
Leask
Dr Dina
4/25 +44(131) 455 4635 c.anastasiadou@napier.ac.uk
Anastasiadou
Dr Craig Wight 4/20 +44(131) 455 4412 c.wight@napier.ac.uk
David Jarman 4/34 +44(131) 455 4399 d.jarman@napier.ac.uk
Dr Gary Kerr 4/24 +44(131) 455 4414 g.kerr@napier.ac.uk
Dr Mania
TBC TBC g.moysidou@napier.ac.uk
Moysidou
Dr Gavin Urie 4/24 +44(131) 455 2475 g.urie@napier.ac.uk
17Dr Ivana Rihova 4/34 +44(131) 455 4390 i.rihova@napier.ac.uk
Ivana will assume Programme Leadership of MSc International Festival & Event Management
in January 2022
Prof. Jane Ali-
4/21 +44(131) 455 4392 j.ali-knight@napier.ac.uk
Knight
Dr Justyna
4/34 +44(131) 455 4325 j.bakiewicz@napier.ac.uk
Bakiewicz
Dr Joan
5/01 +44(131) 455 4301 j.mclatchie@napier.ac.uk
McLatchie
Joan is our School Disability Contact – see below
Dr J. Stephen
4/31 +44(131) 455 4236 js.taylor@napier.ac.uk
Taylor
Stephen is the Programme Leader for MSc Global Hospitality Management
Lindsay Cole 4/35 +44(131) 455 4419 l.cole@napier.ac.uk
Dr Louise Todd 5/01 +44(131) 455 4409 l.todd@napier.ac.uk
Louise is currently the Programme Leader for MSc International Festival and Event
Management (until December 2021)
Dr Lynn
5/01 +44(131) 455 4393 l.waterston@napier.ac.uk
Waterston
Dr Martin
4/31 +44(131) 455 4613 m.robertson2@napier.ac.uk
Robertson
Martin is the Programme Leader for MSc Business Event Management
Prof. Paul
4/26 +44(131) 455 4733 p.barron@napier.ac.uk
Barron
18Dr Pauline
4/24 +44(131) 455 4391 p.gordon@napier.ac.uk
Gordon
Dr Ross Tinsley 4/30 +44(131) 455 2924 r.tinsley@napier.ac.uk
Simon Chiu 4/24 +44(131) 455 4389 s.chiu@napier.ac.uk
Dr Sarah Snell TBC TBC s.snell@napier.ac.uk
Dr Domhall
TBC TBC d.melly@napier.ac.uk
Melly
Dr Kelsy Hejjas TBC TBC TBC
Academic Support Advice
Please ask your lecturers and tutors for guidance relating to academic support. It
is very important that you contact your module leaders about their assessments.
You can also discuss individual areas of academic support that you would like to
develop with your Personal Development Tutor in your regular meetings. For
online information, head here for a wide range of services provided by the
university: Academic Support for Postgraduate Students.
School Disability Contact
School Disability Contacts (SDCs) are academic staff members who act as
contact points for students who require additional support due to a disability,
medical condition, or specific learning difficulty such as dyslexia. Each School
may have one or more SDCs who liaise closely with the Disability Inclusion Team.
SDCs are in charge of helping direct students who request support, sharing
information with academic staff, and ensuring colleagues refer to their students'
learning profiles.
19The SDC for the Tourism subject area is:
Dr Joan +44(131)
5/01 j.mclatchie@napier.ac.uk
McLatchie 455 4301
Student Wellbeing & Inclusion
This team is here to help you feel content, healthy and supported. Please talk to
them if you are experiencing difficulties. Support is available from their Student
Funding, Counselling & Mental Wellbeing, Disability Inclusion, Keep On Track
and Chaplaincy staff. You can find out more information about their services,
along with their online resources on My Napier.
Academic Integrity
One of the things you will learn about is the importance of academic integrity.
Additional information is available in My Napier on your responsibilities as a
university student and as an academic about upholding the Academic Integrity,
which is the moral code and ethical policy of academia.
Our university ‘Student Conduct Regulations’ are designed to maintain the
integrity of your work and your award. Any breach of these regulations
intentionally or accidentally is investigated by the School. Each School has an
Academic Integrity Leads (AIL) responsible for investigating allegations of breach
of Academic Conduct Regulations.
+44(131) 455
Dr Gavin Urie 4/21 g.urie@napier.ac.uk
2475
20Information Services (including IT and Library Services)
Information on the range of services offered by the Edinburgh Napier University
Information Services is available to you through My Napier.
k.walker@napier.ac.uk
Subject
Keith Walker
Librarian
Student Administrative Support
The iPoint and Reception
The iPoint and Reception will provide you with access to a range of services and
support. They can help with enquiries relating to student status-letter requests,
council tax exemption requests, and appointment bookings for some student
services. The iPoint and Reception can also assist with student card queries. You
will find the iPoint and Reception at the primary entrances to our main campus
buildings at Sighthill, Merchiston, and Craiglockhart. They are open between
08:45 and 17:00 hours, Monday to Friday. Further information regarding the
iPoint and Reception is available on My Napier.
Communicating with my Programme team
When communicating in any form, please observe the University values and note
the Information Security Policies and the Computer Suites Acceptable Use policy.
To help ensure compliance with data protection legislation, the University email
address is the only account that the University will use to communicate with you.
Please make sure you check this email address regularly to ensure you get relevant
information from the University.
21Email
As a matriculated student of the University you will be allocated a University email
address (…@napier.ac.uk). This is the only recognised account for emailing your
Programme Team, your School Support team or the University’s support
services. Your University email is also linked to Moodle, our online learning
environment. This will mean that you will receive notifications from Moodle direct
to your email account. Accessing your email regularly helps to keep you
connected to the University. You can do this from any Internet enabled device,
including tablets and smart phones.
Meetings with staff
Meetings can usually be arranged by contacting the relevant staff members,
ideally by email. You can also approach staff during class to request a meeting.
Moodle
Moodle is the online learning environment for supporting your studies at the
University. It provides secure access to important course information, learning
activities and additional learning support where appropriate. Once you have
matriculated you will be registered in Moodle and enrolled to the relevant module
sites. Please take the time to find how Moodle is to be used within your modules
and take advantage of the opportunities provided to access information and
contribute online to the class. You can log in to Moodle from any Internet enabled
device, including tablets and smart phones. Support for Moodle is available from
the IT Support Desk for any login issues, from the school office for incorrect
modules, and from your module leader for access to materials and activities.
As well as module-specific Moodle spaces, there is also an MSc Global
Hospitality Management Programme Page. Messages are regularly posted to
the discussion forum in this space, which then reach your university email.
22Online teaching platforms
A mix of platforms and tools are now being used to deliver classes and other
academic sessions. These platforms include Microsoft Team, Panopto, Webex
and others. Be sure to find out what will be used by your different modules, and
what you need to do so that you can access these sessions and the classes
themselves.
Information through social media
Some of the University’s programmes and lecturers make use of social media,
including Facebook and Twitter, to create additional online spaces. These are
used for communication with the Programme Team, fellow students, and
associates out with the University. The University recognises the potential
benefits of social media, and encourages responsible and acceptable use so that
you can enjoy the benefits of online networks, whilst maintaining the high
standards of conduct expected by the University and relevant professional
organisations. Guidance of how to be webwise can be found in the ‘Staying safe
online’ guidance on MyNapier.
Notice boards
The Tourism subject group uses notice boards on the 4th floor of the older building
(near our offices) to publicise staff activities and publications. You may be shown
where the notice boards are located during your induction week.
How we will communicate last minute changes to activities
Email, Moodle messages and tweets may all be used to communicate last minute
changes. In general, changes to regularly timetabled classes will be
communicated via Moodle messages or emails from the module leader, both of
which should reach your University email inbox. If necessary, a printed message
may be placed on the classroom door. If you are due on a class trip or other extra-
23curricular activity, please ask the Module Leader or activity organiser how they
plan to keep everyone informed of changes.
Opportunities to Provide Feedback
The University greatly values student feedback and endeavours to provide you
with numerous opportunities to make your voice heard.
During the trimester, you will find that your Module Leaders will seek feedback
from you informally. You are empowered to share your thoughts about how things
are going, what you enjoy about a module, what you might change about a
module and any concerns you may have. Your module leader will be keen to hear
what you and your classmates have to say so they may better facilitate learning.
Mid-module surveys (Touchpoint Surveys) take place early to capture initial
feedback. Towards the end of each module, there will be the opportunity to
complete a module evaluation questionnaire. Here you can give your views on
key aspects of the module, including the teaching, learning, assessment, and
feedback you have experienced to date, as well as the resources used to support
the delivery of the module.
• The class representative system is another mechanism through which you
can raise issues/matter for consideration.
• Depending on the level of study you are at, you may also be asked to provide
feedback through the Postgraduate Taught Experience Survey (PTES).
• Additionally, your Programme Team will have surveys and discussions aimed
at obtaining your programme-specific feedback throughout your studies.
Student Staff Liaison Committee
The Student Staff Liaison Committee (SSLC) is one of many ways
Edinburgh Napier University seeks to engage with you in the continual
enhancement of your programme experience. The SSLC provides a forum where
24student representatives and programme staff can engage in effective discussions
relating to several elements that together form the student learning experience:
While the SSLC meeting allows students to highlight areas of good practice and
issues that may influence the learning experience, staff may also use this meeting
to share any proposed module or programme changes. This will allow
representatives to gather student feedback on any proposed changes and
present it to the Programme Team at the Board of Studies meeting to ensure that
the student's voice is informing programme development.
Board of Studies
The MSc Global Hospitality Management programme shares a Board of Studies
with our International Festival & Event Management and Tourism Management
colleagues. We have always worked closed with these subjects, and a shared
Board of Studies is just one example of this. The Board of Studies is a vital forum
for students and staff to monitor, shape and evaluate activities associated with
our programmes. Items from the SSLC often make their way onto the Board of
25Studies agenda, from where they can be discussed amongst a wider group of
tutors and other representatives from university departments.
Your Feedback in Action
Further opportunities to develop
student community
To further develop the MSc Tourism student community, a number of new
initiatives are launching in September 2021. These include monthly ‘Coffee
Catch-ups’ for the cohort to come together and discuss various issues
related to the programme, the industry or life after University. Greater
opportunities for communication with the Tourism Programme
Representative are being considered to provide flexible routes to provide
feedback. Furthermore, September 2021 will see the launch of the ‘MSc
Tourism Yearbook’ – an online scrapbook for all members of the MSc
community to contribute so students can get to know one another and
strengthen connections.
Further information about placements
and employment opportunities
From 2021/22 Trimester 1, the Programme Team plan to make greater use
of the MSc Tourism Programme Moodle site to communicate and signpost
students to various placement/employment opportunities throughout the
academic year. Furthermore, the Moodle site also has updated information
about the Students Futures team across the University – a dedicated team
of employability experts that can support students in locating placements
and securing graduate employment. September 2021 will also see the
launch of “Let’s talk tourism” – a semi-regular news digest produced by the
Programme Team. This will showcase industry news alongside training
26
events and external opportunities.5. Teaching and Learning
Methodologies
Your teaching timetable will give you more information about what sort of classes
you will have in a given trimester. Your weekly mix of classes will revolve around
the particular modules that you are taking, and may involve multiple weekly
classes for the same module. Please refer to the myTimetable section of the
myUniversity guide for more information on accessing and reading your
timetable. Some general information on the nature of different types of classes
follows.
With particular regard to our International Tourism Destination Management
classes, each module will tend to have a lecture element each week, as well as
a seminar or tutorial. Sometimes these are rolled into the same session, allowing
for a more flexible experience if class numbers allow for it. We generally take an
open interpretation to tourism, so if you have an experience, or an interest, that
you would like to discuss in class please do so. You will see from your programme
structure that some of our modules have a particular focus on parts of the tourism
industry: visitor attractions, airports and airlines, and destinations all have their
own modules. These common tourism features can, generally, be discussed in
other modules as well.
Lectures
Some of the study hours for most modules on the Programme will be spent
attending lectures. These are an opportunity for a lecturer to communicate
information to a large group of students. Most material (such as lecture slides)
will be available on Moodle both before and after the lecture, so it is important
you are familiar with the system and register for modules. Taking additional notes
during lectures is an important aspect of learning, as you will find well-structured
summaries of the lectures a valuable starting point for investigating a topic in the
library and elsewhere, such as the web. The lectures themselves are generally
27introductions to topics, based on published academic and industry sources that
you can follow up for greater depth, clarity and, ultimately, understanding.
If you wish to ask a question, please do so. However, you will find that some
lecturers prefer to take individual questions at the end of the class in order to
minimise disruption to the class as a whole.
Tutorials, seminars and workshops
These are meetings between smaller groups of students and a member of staff.
They may be used for smaller discussion of topics covered in the module, or for
discussion based on problem-solving questions. You may be asked to deliver a
presentation to the tutorial, either individually or as part of a group. You will
normally need to prepare work prior to a tutorial – this is for your benefit, and also
others as it enables well-informed discussion. It is also helpful to know what’s
happening in the tourism industry as class discussions will draw on that
information, as well as your own experiences attending and working in the tourism
industry. These sessions are also opportunities for tutors to help you prepare for
assessments, so come prepared and ask plenty of questions.
Independent and Directed Study
When you are not attending classes, you will have time for individual study, i.e.
researching, reading, preparing material for tutorials, referring to texts and
articles, preparing coursework assignments, revising for examinations etc. It is
hard to underestimate the importance of independent study as part of your
academic progress through your degree.
You will find that one of the best places for these activities is the library. During
the early stages of your programme you will be given an online introduction to the
library, including detailed information on the services which the library provides
for you. It is highly recommended that you visit the library at Craiglockhart, to
familiarise yourself with the working spaces available to you such as the quiet
study rooms and smaller group discussion spaces.
286. Assessment and Feedback
Details of all the assessments that you are required to undertake for each
compulsory module during the trimester are in the assessment matrix located in
Appendix 1. The matrix tells you the type of assessment and the submission
week. Other information, like how you will be expected to submit your work and
the method that will be used to give you feedback, will be detailed in the
assessment brief.
Any coursework you will undertake will have an assessment brief (except for
examinations). Where provided, the assessment brief contains information about the
assessment, including the marking criteria. Assessment briefs are held on Moodle.
It is vital that you read all assessment briefs relating to your chosen modules.
You will receive feedback in a variety of ways (formal and informal). You are
encouraged to speak to your teaching team about how feedback will be given in
each module and for each assessment.
The Tourism group makes use of a range of assessment forms and types. These
include relatively traditional approaches (essays and report, exams and
presentations), as well as technology-assisted, practical applications and more.
We also use ‘simulation’ approaches, such as asking you to prepare a document
that simulates work done by those in the industry. Talk to your module leaders
about the assessments they have set, and how they would you like to approach
them. The university has also developed a wide range of online resources related
to doing well in assessments. Head to the ‘Get Ready’ pages, under ‘How to
succeed’.
29General style notes for academic assessment
This section provides some general advice regarding style, presentation and
academic techniques in relation to coursework and other related assignments.
Each Module Leader will set the specific requirements for their module. You
should contact them (or a member of the appropriate teaching team) for specific
advice on any individual assessment. They will advise on issues such as word
limits, formatting, layout, presentation and so on.
General guidelines for the school can be summarised as follows:
• Ensure that the work is produced in accordance with the School’s plagiarism
policy.
• Please ensure that you are familiar with referencing procedures. In the
Business School we use the APA 7th Edition referencing system which may
be different from your previous academic institution. You can obtain full
guidance on how to use this referencing format by clicking on the following
link: Referencing Guidelines.
• All written work (apart from exams) would normally be expected to be typed
and you should retain copies of your work – both paper and electronic
versions.
• One of the most often mentioned aspects of studying for a degree is ‘critical
thinking’. This could be briefly described as ‘thinking for yourself’ or ‘looking
at statements with a critical eye’. Not thinking critically could cause you to do
poorly in your assessments, because you might be failing to question the
motives, meanings and agendas behind the topics and sources you are
discussing. We want to see how you have used the material available to
construct arguments and explore the themes at hand.
• Be aware of the ethical implications of your work. This is particularly important
when conducting your own research, where you will need to consider such
30issues. The most common area of concern is when using other people in your
research, such as when carrying out a questionnaire survey as part of your
dissertation. No student should be involved in research with potentially
vulnerable people. Speak to your Module Leader or research supervisor for
more information on this.
• Some of the source material you wish to use might be copyright protected. It
is very easy to find images and other material online that could contribute to
your work in any module, but you must consider whether you have permission
to do so. Search engines can be used to find appropriate material but check
the status of each item before you use it.
See the full Assessment Matrix for MSc Global Hospitality Management in Appendix 1.
317. Results, Progression, and
Development
Programme External Examiner
New external
being
appointed
from 2021.
Dr Timothy Jung
Outgoing Manchester Metropolitan
External is: University
External examiners are experienced university teachers from other institutions
who provide an overall independent judgement on general student performance
as well as the quality and standard of your programme of study. They do not mark
your work. You should also note that it is not part of their remit to communicate
with individual students. External Examiners provide an annual report to the
University and this may be shared and discussed at SSLCs. Any student can
request to see the external examiner report for your programme by contacting
your programme leader.
Assessment Boards
Assessment Boards are responsible for making decisions about your academic
performance, such as determining whether you have passed or failed a module,
whether you can continue on a programme of study, and what your final award
will be. Further information about the role of Assessment Boards is available in
the University Academic Regulations.
32What Are the Assessment Criteria?
There are different pass marks/grades depending on the level of study that you
are undertaking. To pass a postgraduate module, you must get P1 overall. Each
module may be made up of one or two components; and each component of
assessment may contain a number of elements, e.g. the assessment component
may be a portfolio of work that contains a PowerPoint Presentation, a report, and
a series of class tests. These would be known as the elements which make up
the component. The weighting of components and elements is available in the
Module Catalogue. Detailed guidance on the individual assessment criteria for
each component of module assessment is provided in the Module Pack provided
at the start of each semester.
You can find out how your taught master’s award is calculated, including the rules
for distinction, within the University Regulations. Note: Section C3 details the
regulations used to calculate your taught master’s award of the University.
When Will I Receive My Results?
You will usually receive your grade/mark for an assessment, as well as any
relevant feedback, within three working weeks. However, the marks/grades at
this stage are still preliminary, as your Assessment Board must confirm them.
Your confirmed results will be available to you through your student account. To
find out when these results are scheduled to be posted to your account, you can
go to My Napier.
What If I Fail?
Do not panic if you have failed a module; you can get help from several people.
In the first instance, you can contact your PDT, Module Leader, or your
Programme Leader to talk through what will happen regarding reassessment.
You can also ask for additional support from your Module Leader as you prepare
for any reassessment(s).
33Please also be aware of the University’s processes for recognising when students
have been prevented from doing their best in assessments, or if it looks in
advance as though this is going to be case. The ‘Fit to Sit’ pages on myNapier
have much more information on this, including information on ‘Extenuating
Circumstances’, opportunities to defer assessments, and what all this might
mean in terms of completing your modules and your overall programme.
Reassessment
If you fail an assessment, you will need to take a reassessment in order to pass
the relevant module. Reassessments are usually undertaken during trimester
three. You can find more details regarding reassessments on your module’s
Moodle site or, if it is an exam, on the exam timetable. You are also encouraged
to refer to the University Regulations that govern deferred assessments and
reassessment regulations.
Please note that there are particular regulations in place for those students who
are in the UK on a Tier 4 visa. If you have any questions about this please see
your Programme Leader, who will most likely then involve the Tier 4 office in the
conversation.
Course Prizes and Medals
THE LEE ALLARDYCE TROPHY, presented to the School in 2002 by Mrs Myrtle
Lee Allardyce upon her retirement after twenty two years service to the University,
including three as Dean of Faculty of Applied Arts and ten as Head of Department
of Hospitality and Tourism Management. Awarded annually to the Postgraduate
Student in Hospitality, Tourism, or Festival and Event Management judged to
have produced the most outstanding Dissertation.
348. My Programme Frequently Asked
Questions
Frequently Asked Questions:
What facilities, equipment, software, etc. will I be using on My
Programme?
Over the course of your programme you will have the opportunity to join a range
of field trips, visits and projects. Most teaching is classroom based, making use
of Craiglockhart’s lecture theatres and other spaces. At times you may be using
some of the computing labs on campus, or at the university’s other campuses –
such as the 24 hour Jack Kilby Computing Centre at Merchiston. Software used
during your programme typically includes web-based applications, Microsoft
Office, social media, wikis, blogs and project management tools. Depending on
how you carry out your dissertation and project research you may also make use
of specialist data analysis, writing and citation management software.
Are there any particular processes and/or forms that I need to be aware of
on My Programme?
Certain forms and processes may be required during the course of your
programme. Information will be communicated to you about this as required, so
please check your university email and Moodle regularly to help you receive
necessary information.
In addition to placements, are there any other employer links associated
with My Programme?
A number of the modules on our programmes make use of links to industry and
potential employers. This includes field trips/site visits, but also extends to guest
speakers, dissertation research opportunities and other flexible arrangements.
35The most significant formal connections between the Postgraduate Tourism and
Events Management programmes and the tourism industry are our links with
Edinburgh’s highest profile festivals and the wider tourism sector. For example,
the directors of the Edinburgh Festival Fringe, Edinburgh International Festival,
Edinburgh International Book Festival and eight others are all visiting professors
of the School. These 11 festivals work together under a strategic umbrella known
as Festivals Edinburgh, the director of which is also a visiting professor under the
same scheme.
These connections, alongside those with EventScotland, event venues, sporting
bodies and other key organisations, underpin the seminars, workshops and other
events we organise in conjunction with the Scottish events industry. Many of
these events and projects are open to students and provide excellent networking
and career development opportunities.
During your studies you will be made aware of any volunteering or employment
opportunities in Edinburgh’s vibrant festivals, events, tourism and hospitality
sectors. Throughout the academic year and during the busy summer festivals
season in Edinburgh there are numerous opportunities to get involved with. Your
PL will circulate details of these using Moodle on a regular basis. We also have
excellent industry contacts within Edinburgh and Scotland’s tourism and festivals
and events sectors. For example, all twelve of Edinburgh’s festivals’ Directors are
regular Visiting Professors. We have numerous other industry and professional
contacts across the sector who contribute to teaching.
In addition to developing my subject knowledge and expertise, what other
opportunities are available on my programme? How are my employability
and transferrable skills developed over the duration of my programme?
Keep a keen eye out for opportunities within and beyond your programme. As
academics we are often approached with job vacancies, industry news, funding
schemes and so on that we think you’ll benefit from – we pass these on online
and in class as they reach us. We would like you to think of your degree as a way
to become involved in the industry you are here to study. It is a way in to paid and
voluntary roles, and to hearing from some world leading experts on tourism
36management. One arrangement we are very proud of is a visiting professor
scheme: with key tourism and festival professionals in Edinburgh being visiting
professors of the university, tying us in to their organisations for work placement
opportunities, research, guest lectures and more.
Will I get the opportunity to be involved in research?
Several modules discuss research methods, or give students opportunities to
carry out academic primary research, or do both. The clearest example of this is
the MSc dissertation, which students carry out independently under personalised
supervision. Other modules will require research and preparation for
assessments, class discussions and in order to gain a better understanding of
the topics at hand.
The MSc dissertation is undertaken in the final Trimester however you will also
take part in a Research Methods module in Trimester 2 to learn the skills and
competencies of independent research in addition to crafting a research
proposal. At the beginning of trimester one you will attend lectures given by the
module leader and other module team members, who will introduce you to the
general dissertation process. Their lectures are aimed at the whole Business
School and covers the research process to introduce you to various advanced
research methodologies.
37Appendix 1. Assessment Matrix
A matrix clearly indicating how and when the programme learning outcomes, knowledge and understanding and
the skills and attributes are assessed within the programme structure
The purpose of this matrix is to provide you with information on the type of assessments used throughout your programme
and the week in which each assessment will take place. A formative assessment is defined as explicit and planned activities
that feature throughout a programme, usually within a module, and are designed for all students studying it. Formative
Assessment is not credit-bearing. Its purpose is to provide high quality feedback to students on their current knowledge
and skills so that these can be developed and demonstrated in subsequent summative assessments. A summative
assessment is used to evaluate your learning against the module learning outcomes.
See overleaf for the full matrix
38The timing and type of assessment
Module title (all modules are at SCQF level 11 and Trimester weeks
worth 20 credits with the exceptions of (1) non-
credit bearing and (2) worth 40 credits. All 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
assessments are summative, unless indicated with *
in which case these are formative assessments.)
Trimester 1
TSM11121 Business Skills for Tourism, Hospitality R PJ
and Event Management
TSM11122 Managing International Hospitality R E
Organisations
TSM11125 Developing Academic Literacies (1) PF* R*
Trimester 2
TSM11107 Contemporary Issues in Hospitality E EX
Management
LNG11120 Developing Intercultural Competence in R PF
the Workplace
SOE11131 Research Methods DP
Trimester 3
TSM11126 Professional Practice (2) PJ OP R
TSM11134 Hospitality Strategic Operations (2) R R
Trimester 4
MKT11108 Principles and Practices of Marketing R
TSM11130 Dissertation (2) D
Key: D – Dissertation; DP – Dissertation Proposal; E – Essay; EX – Examination; OP – Oral Presentation; PF – Portfolio;
PJ – Project; R – Report; PP – Project Proposal
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