MOTOROLA SOLUTIONS - WORLDWIDE EDUCATION - NORTH AMERICA EDITION | JULY 2021
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MOTOROLA SOLUTIONS - WORLDWIDE EDUCATION NORTH AMERICA EDITION | JULY 2021
WELCOME
Day in, and day out, governments and
businesses around the world rely on
effortless and reliable communication.
Our customers call it their lifeline. To help
businesses operate without interruption
and to safeguard communities,
workplaces, and ultimately, each one of
us, we are determined to help keep the
lifeline unbreakable.
With Motorola Solutions, Inc. Education
Services, we help your two biggest
lifeline investments - your personnel and
your technology infrastructure - work
together efficiently to maximize the value
of your communication technologies.
Whether your organization is new to our
latest innovations or has years of
experience with us, our Education
Services team helps expand your
personnel’s skills and knowledge for the
full application of your technology
investment.
Starting with professionally developed,
real-world application and content, we
always design your training with the
learner in mind. Our experienced
instructors average 20+ years in the
communications industry and specialize
in Motorola Solutions technologies and
services. Immersive, hands-on
experiences, expert lab environments, or
online learning ensure we meet your
learners with the right kind of learning at
the right times.
Whether training is delivered virtually, at
your location or in our state-of the-art
facilities, we can help ensure that your
personnel know how to amplify your
investment, maximize operational
efficiency, and ensure an unbreakable
lifeline.
We look forward to working with you.
2
TABLE OF CONTENTS
EDUCATION SERVICES LEARNING EXPERIENCE PORTAL TRAINING PORTFOLIO
INTRODUCTION................................... 6 LXP INTRODUCTION.......................... 15 TWO-WAY COMMUNICATIONS
LEARNING SUBSCRIPTIONS ������������� 7 ACCESSING THE LXP........................ 16 FOUNDATIONAL COURSES.............. 18
EDUCATION BUNDLES........................ 8 ASTRO® P25
HELPFUL INFORMATION INFRASTRUCTURE............................. 25
EDUCATION PACKAGES...................... 9
PAYMENTS......................................... 17 APX™ SUBSCRIBERS........................ 41
TAILORED TRAINING:
ANALYSIS AND CONSULTATION HELP DESK CONTACTS..................... 17 MOTOTRBO™ INFRASTRUCTURE
SERVICES.............................................11 AND SUBSCRIBERS...........................44
TRAINING BANKS............................. 17
QUALITY ASSURANCE:
THE TPMA FRAMEWORK................ 12 POLICIES AND REQUIREMENTS ����� 17 PRIVATE BROADBAND.....................53
OPERATOR TRAINING....................... 13
SOFTWARE
EMERGENCY CALL HANDLING:
VESTA, CALLWORKS.........................56
FLEX.....................................................58
SERVICES.............................................. 61
CYBERSECURITY.................................63
3
GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
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NST9252 Introduction to R56 • • •
RDS0002 Basic RF • • •
RDS0003 Basic Networking • • •
Self-paced
RDS0004 Basic Radio • • • •
Radio RDS1004 RF Energy Exposure and Product Safety Compliance • • • • • •
Foundations GNR1005 Radio and Accessory Audio Quality Training • • • • •
NST021 Communication System Concepts • • •
NST762 Networking Essentials in Motorola Communications Equipment • • •
Live
NST925 Site Installation Practices Workshop R56 • • •
SRV1010 Server and Virtualization Foundation • • •
ACS715023 ASTRO® 25 IV&D Dynamic System Resilience • • •
ACS715211 ASTRO® 25 IV&D Information Assurance Overview • • •
ACS715480 ASTRO® 25 Enhanced Telephone Interconnect • • •
Self-paced ACT100E Bridging the Knowledge Gap - Technicians • •
ACT101E Bridging the Knowledge Gap - System Administrator • •
AST1038 ASTRO® 25 IV&D System Overview • • •
AST2005 ASTRO® 25 ISSI 8000 / CSSI 8000 Feature Overview • • •
AST0071 ASTRO® 25 Information Assurance Workshop • • • • •
AST0072 ASTRO® 25 Customer Enterprise Network Workshop • • • •
AST2006 Standalone GTR8000 Conventional Base Radio • • • • •
AST2015 ASTRO 25 Domain Controller Administration • • • • •
ASTRO® AST2038 ASTRO® 25 Radio Authentication • • • • •
Systems AST4102 ASTRO® 25 IV&D Radio System Administrator Workshop • • • • •
AST4103 ASTRO® 25 IV&D System Core Workshop • • • • •
AST4104 ASTRO® 25 Systems Applied Networking • • • • •
Live AST4207 ASTRO® 25 IV&D Secure Communications Workshop • • • • •
AST4208 ASTRO® 25 IV&D GTR 8000 Repeater Site Workshop • • • • •
AST4217 ASTRO® 25 IV&D IP Based Digital Simulcast Workshop • • • • •
ASTRO® 25 IV&D Conventional Core with Configuration Manager
AST4410 • • • • •
Workshop
AST4440 ASTRO® 25 IV&D Conventional RF Site Workshop • • • • •
CON012 MCC 7000 Series Dispatch Consoles Workshop • • • • •
RDS1017V ASTRO® 25 Systems Fleetmapping • • • • •
RDS1022 MCD 5000 Technical Operational Workshop • • • • •
AST2003 APX Radio Management Overview • • • •
Self-paced
AST4004 APX NEXT™ RadioCentral and MyView Overview • • • •
ASTRO® Radio
APX7001 APX CPS Programming and Template Building • • • • •
Management
Live AST4005 APX NEXT™ RadioCentral™ Workshop • • • • • •
RDS2017 APX™ Radio Management Workshop • • • • •
AST0037 How to Clean Your APX Portable Radio • • • •
Self-paced AST4002 APX NEXT™ Overview • • •
ASTRO® Devices
AST4003 APX NEXT™ Features & Services • • • •
Live APX010 APX™ Technical Subscriber Academy • • • • • •
AAE1402N Professional and Commercial Radios (PCR) Portfolio Overview (NA) • • • •
PCT1046 MOTOTRBO Capacity Max Theory of Operation • • • • •
PCT1047 MOTOTRBO Capacity Max Technical Overview • • • • •
Self-paced
PCT1066 MOTOTRBO IP Site Connect and Capacity Plus Technical Overview • • •
PCT1070 Motorola Edge Node Overview • • •
PCR Systems PCT0138 MOTOTRBO M2021.1 New Features Training • • •
CEDMEL2000 MOTOTRBO System Introduction for Technicians • • • •
PCT2010 MOTOTRBO Capacity Max Design and Deploy • • • • •
Live MOTOTRBO IP Site Connect and Capacity Plus Theory of Operations and
PCT2023 • • •
Design
PCT3014 MOTOTRBO IP Site Connect and Capacity Plus Systems Workshop • • • • •
PCT0115 MOTOTRBO CPS 2.0 Programming • • • •
PCR Radio Self-paced PCT1026 MOTOTRBO Radio Management 2.0 Template Mode • • • •
Management PCT1032 MOTOTRBO Radio Management 2.0 Configuration Mode • • • •
Live PCT2022 MOTOTRBO Radio Management 2.0 Workshop • • • •
PCR Devices Live TBO300 MOTOTRBO Subscriber & Repeater Technical Service Academy • • • •
4 Motorola Solutions - Product and System Technical Training Course Catalog | North America
GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
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NITRO Devices Self-paced PCT0118 Nitro SLN 1000 Overview • • •
PSA0100N TLK 100 Portable Two-Way Radio Overview • • • • •
TLK Devices Self-paced
PSA0150N TLK 150 Mobile Two-Way Radio Overview • • • • •
PSA0004N WAVE Application Overview • • •
PSA0017N WAVE Dispatch Overview • • •
Self-paced
PSA1051N WAVE LMR Interoperability to MOTOTRBO • •
WAVE PTX
PSA2001N WAVE Administrator • • • •
AST2039 WAVE™ ASTRO® 25 Integration Workshop • • • • •
Live
AST3001 WAVE Certified Integration Engineer • • • • •
Critical Connect Self-paced PSA0032 Critical Connect Portal Training • • • • •
VST0002 VESTA Analytics Lite • •
VST0003 VESTA SMS Admin • •
VST0004 VESTA SMS Agent • •
VST0005 VESTA Map Local Agent • •
Self-paced VST0006 VESTA Heads Up Display (HUD) • •
VST0007 VESTA Map Local Installation, Maintenance & Upgrades • •
VST0008 Data Hub for VESTA Map Local • •
Vesta - NG911 VST0009 VESTA - Activity View • •
VST0010 VESTA Enhanced IP Phone Admin Training • •
VST0102 VESTA 9-1-1 SMS (Text-to-9-1-1) Config & Maintenance • • • •
VST0103 VESTA 9-1-1 Troubleshooting • • • •
VST0105 VESTA 911 Installation & Maintenance/Admin (Virtual Training) • • • •
Live
VST0106 VESTA SMS/Text to 911 Installation & Maintenance (Virtual Training) • • • •
VST0107 911 Maintenance & Administration (Smart Hands) • • • •
PSA4183 CallWorks Station-COVID19-Step By Step Guide • •
VST0501 CallWorks AdminiStation • • •
Self-paced VST0502 CallWorks DecisionStation • • •
CallWorks
VST0503 CallWorks CallStation • • •
VST0001 CallWorks CallStation Integration w/RapidSOS • • •
Live VST0201 Emergency CallWorks Operations & Maintenance • • • • •
GLNTP0101 Flex Corrections Administration Certification • • • •
GLNTP0102 Flex System Application Administration Certification • • • •
Flex Live
GLNTP0103 Flex Dispatch Administration Certification • • • •
GLNTP0104 Flex Records Administration Certification • • • •
SRV1057 MyView Portal Overview - Essential Package • • • •
Services Self-paced SRV1058 MyView Portal Overview - Advanced Package • • • •
SRV1059 MyView Portal Overview - Premier Package • • • •
CYB0101 Cybersecurity Fundamentals Online Edition • •
CYB0102 Risk Management Framework (RMF) for DoD SCA • •
CYB0103 Cyber Incident Response • • •
Cybersecurity Self-paced
CYB0104 NIST 800-171 Overview • • •
CYB0105 Executive Authorizing Official (AO) Training • •
CYB0106 Cyber Essentials • • •
Motorola Solutions - Product and System Technical Training Course Catalog | North America 5
GENERAL INFORMATION For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at: LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com INTRODUCTION TO MOTOROLA SOLUTIONS EDUCATION SERVICES WorldWide Education team up with you in the successful implementation, maintenance, and use of your communication system. We blend our passion for learning and innovation to deliver comprehensive training strategies, targeted to ensure technicians, administrators, supervisors, and operators find in us a trusted and effective learning partner. Our range of services is designed to ensure you find the right learning support your organization’s unique characteristics demand. From Education Packages, offering a selection of essential training activities, to Learning Subscriptions with unlimited access to technology-specific content, or the most personalized service: a Training Need Analysis service followed by a tailored training plan, specifically designed to meet the results you want to achieve. Our services not only respond to businesses and organizations’ needs, but also to limitations uncertain times may bring. Our learning technology allows us to provide remote instructor-led training, so your personnel can attend our sessions from anywhere in the region. Browse this Catalog to learn more about each of these services and their benefits, and also discover a selection of our extensive training portfolio. If you have any questions, contact your Motorola representative. 6 Motorola Solutions - Product and System Technical Training Course Catalog | North America
GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
LEARNING
SUBSCRIPTIONS
Embracing new technologies and promoting a more engaged learning Exciting features to look forward to:
capabilities requires continuous environment. • Easy Access to Motorola Solutions
education and training to ensure you and Learning Content
your teams are ready for the moments At Motorola Solutions, we’ve developed a • Select your preferred
that matter. All of us can relate to the Learning Subscription Program that technology training content to
challenge of keeping up-to-date with provides your team with simple access to access online, all the time and
evolving features, products, and services. learning content via educational hubs. from anywhere.
This unified platform combines Motorola • Gain introductory knowledge to
Today, we are seeing a shift toward the Solutions and agency training resources Motorola Solutions’ entire
creation of new, agile learning solutions into a single, always-available hub to product lines with beginner
that combine formal learning, informal simplify processes and save time so that training from our large training
learning, information, and collaboration. your team has the education needed to library
This shift from a more “content-focused” be ready for the moment. The Learning • Quickly find all of your latest
to a “learner-focused” education centers Subscription includes unlimited training product documentation
on providing skills and practices that access of your preferred technology and • Add additional product
enable lifelong learning and independent is supported by the Motorola Solutions’ technologies as your needs
problem solving. This learner-centered Learning Experience Portal (LXP) - a grow
educational approach allows each platform to collocate all of your growing • Expert Connections with Motorola
individual to choose what they will learn training requirements. Solutions Learning and Industry
and how they will pace their learning – Professionals
• Join a Virtual Professor forum
with instructor technology
experts
• Collaborate with us to curate
role-specific learning
experiences
• Your Training Programs combined
with Our People Technology
• Collocate your agency
compliance training with your
technology training in one
platform
• Track and report your teams’
training progress from one,
organization-branded learning
portal
Your organization needs a continuous
education and training system that is
simple, agile, and cost-effective. Learn
more about how the Learning
Subscription Program can help you and
your team.
Motorola Solutions - Product and System Technical Training Course Catalog | North America 7
GENERAL INFORMATION For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at: LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com EDUCATION BUNDLES: ACCELERATE YOUR LEARNING JOURNEY Worldwide Education understands your challenging needs during uncertain times. Travel limitations, the continued safety of your first responders that serve and protect your citizens, and assurance there is zero training downtime is critical. To meet these challenges, we offer course bundles that combine a virtual learning experience with traditional, hands-on learning. Watch the video to learn more about how you can accelerate your training today. THE TWO COMPONENTS OF OUR EDUCATION BUNDLES The virtual component will focus on live discussions, application-based demonstrations, and various online activities using our virtual training hosted solutions and our lab environment. The practical component will take place at either one of our facilities or, in case of buy-out sessions, at your location. This part of the training will focus on performing the tasks discussed in the virtual sessions. Once you have completed the two components, you will receive credit for the bundle and the equivalent traditional course. Compared to our traditional full in-class offerings, you may be able to combine multiple practical components into one week or less. This will not only allow you to complete multiple courses (bundles) during that time, it will also help to reduce your overall travel costs and time investment. BENEFITS FOR YOU • Live training sessions led by our subject-matter expert certified instructors accessible from your computer • Practice through demos and guided virtual lab environment • Active participation and interaction assured, by limiting the number of participants per group • Reduction of travel expenses and time away from home READY TO GET STARTED? Find your courses or email us at training.na@motorolasolutions.com 8 Motorola Solutions - Product and System Technical Training Course Catalog | North America
GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
EDUCATION PACKAGES
Motorola Solutions Education Packages have been built by our technical education experts, to provide you a simpler way to select the right learning activities
from our extensive training portfolio. These packages are all designed considering four vital aspects:
• Your Motorola Solutions Infrastructure & Devices
• The Level of Support provided by Motorola Solutions
• The tasks undertaken by your team, and
• The roles of the professionals in charge of those tasks
Behind these packages there are Education Services professionals whose aim is to fully prepare your team to achieve desired organizational efficiency and
outcomes by ensuring that they have the knowledge, skill and competency needed to effectively interact with your Motorola Solutions technology investment.
If you wish to customize your Motorola Solutions training strategy, ask our Professional Education Services team to analyze your specific technical and end user
training needs and gaps. Please work with your Motorola Solutions account representative to request this professional service.
Let Motorola Solutions Education Services help you ensure that your organization provides effortless and reliable communications, and keep your lifeline
stronger than ever!
ASTRO®
COMPLEMENT EDUCATION SUPPLEMENT EDUCATION SUPPORT EDUCATION
INFRASTRUCTURE PACKAGE PACKAGE PACKAGE
EDUCATION Prepare your team to operate your Prepare your team to operate and Prepare your team to operate,
PACKAGES ASTRO® Solution, achieving optimal administer your ASTRO® Solution, administer, and maintain your ASTRO®
organizational efficiency. achieving optimal organizational Solution, achieving optimal
efficiency. organizational efficiency.
TOPICS TOPICS TOPICS
System Overview, Upgrade Differences, System Overview, Administration, System Overview, Core, RF-Subsystems,
My View Portal, Device End User Best Secure Communications, Upgrade Transport, Administration, Dispatch,
Practices, Dispatch End User Best Differences, My View Portal, Device End Secure Communications, Security Patch
Practices User Best Practices, Dispatch End User Management, Device End User Best
Best Practices Practices, Dispatch End User Best
Practices
ASTRO® DEVICES
COMPLEMENT EDUCATION SUPPLEMENT EDUCATION SUPPORT EDUCATION
EDUCATION PACKAGE PACKAGE PACKAGE
PACKAGES Prepare your team to operate your Prepare your team to operate and Prepare your team to operate,
APX™ devices. administer your APX™ devices. administer, and maintain your APX™
devices.
TOPICS TOPICS TOPICS
Device Overview, My View Portal, Device Overview, Programming and Device Overview, Programming and
Device End User Best Practices Radio Management, Device End User Radio Management, Radio
Best Practices Maintenance, Device End User Best
Practices
Talk with your Motorola Solutions contact for a quote, or email us at training.na@motorolasolutions.com for more information on how to sign your team up for
one of our Education Services Packages.
Motorola Solutions - Product and System Technical Training Course Catalog | North America 9
GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
SAMPLE PACKAGES
ASTRO® INFRASTRUCTURE APX DEVICE
SUPPLEMENT EDUCATION PACKAGE SUPPORT EDUCATION PACKAGE
This Education Package aligns with the Infrastructure ADVANCED Services This Education Package aligns with the APX Device ESSENTIAL Services
Package Package
ASTRO® 25 SYSTEM OVERVIEW APX QUICK START
MY VIEW PORTAL OVERVIEW APX RADIO MANAGEMENT OVERVIEW
ASTRO® FEATURES AND FUNCTIONALITY
APX CPS PROGRAMMING & TEMPLATE BUILDING
APX CPS
ASTRO®
PROGRAMMING
25 SYSTEM&FLEETMAPPING
TEMPLATE BUILDING APX RADIO MANAGEMENT WORKSHOP
ASTRO® 25 IV&D RADIO SYSTEM ADMINISTRATOR
APX TECHNICAL SUBSCRIBER ACADEMY
MCC 7000 SERIES MANAGEMENT
RADIO END USER TRAIN-THE-TRAINER
CONSOLE ADMINISTRATOR
& DISPATCH END USER TRAINING
RADIO END USER TRAIN-THE-TRAINER
WAVE™ ADMINISTRATION & END USER
IMW OPERATIONS AND ADMINISTRATION
RADIO AUTHENTICATION
LEGEND:
EXECUTIVE OVERVIEW – Foundation
– Administration
– Maintenance
ASTRO® 25 IV&D SECURE COMMUNICATIONS – Device & Console Best Practices
– Optional
Talk with your Motorola Solutions contact for a quote, or email us at training.na@motorolasolutions.com for more information on how to sign your team up for
one of our Education Services Packages.
10 Motorola Solutions - Product and System Technical Training Course Catalog | North AmericaGENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
TAILORED TRAINING:
ANALYSIS AND CONSULTATION SERVICES
The variety of services we offer reflects our Our training consultants and technology experts The outcome of that analysis will be a tailored
desire to make sure all our customers find the will complete a thorough analysis of your learning proposal, designed just for you and your
right training option for them. For those who infrastructure and the results your organization particular circumstances and preferences. It will
demand fully personalized training support, and pursues, the challenges your team faces, the also be the route map for our instructors, and the
acknowledge the value consulting with experts performance they aim to achieve, and the new point of reference for evaluations of learning,
brings, we are looking forward to partnering with capabilities they need to acquire. results, or expectations.
you in the design, implementation, and evaluation
of your product and solutions technical training
strategy.
TRAINING OPTIONS
In this catalog, you will find a selection of the more than 500 training resources that form our training portfolio, and a variety of learning methodologies.
Choosing the most suitable training delivery method depends on multiple factors, as organizational goals, learning objectives, or circumstances out of our
control limiting our choices. Regardless of what those circumstances are, our purpose is to make sure you always find in our training offer a valid alternative to
keep your personnel abreast.
LIVE TRAINING SELF-PACED TRAINING
It consists of scheduled sessions delivered The same instructors also deliver training in It allows your team to gain foundational
either remotely or in a conventional classroom, traditional training facilities, and during those knowledge on a variety of topics using their
but always led by a technical instructor. face-to-face sessions, they specially focus on computer and at their own schedule. There are
hands-on training, allowing learners to immerse two main types of self-paced training:
In Motorola Solutions remote live training, the themselves in the subject, and practice in a safe
benefits of instructor-led sessions are moved to • Online training: one single module, with
environment.
a virtual environment; thanks to the distance defined objectives and estimated duration.
learning technologies we use and our remote Whether you are interested in one of these • Blended learning/Microlearning: online
labs, learners and instructors interact and methods or a combination of them, either if our collection of resources, grouped into related
collaborate in real time. Live discussions, off-the-shelf courses meet your needs or you topics.
demonstrations, and online activities happen in need them customized to suit your requirements,
these remote sessions. contact us now to start working together on
your training strategy.
UNDERSTANDING THE ICONS
LIVE TRAINING SELF-PACED TRAINING EXAM
VIRTUAL / FACE-TO-FACE TUTOR-LED TRAINING ONLINE / BLENDED LEARNING /
MICROLEARNING
Where to start? Our training paths will let you know the starting point and milestones of your development, so you can make sure you acquire the right
knowledge to make the most of each step of your learning process.
Motorola Solutions - Product and System Technical Training Course Catalog | North America 11GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
QUALITY ASSURANCE:
THE TPMA FRAMEWORK
MOTOROLA SOLUTIONS WORLDWIDE Monitoring & Assessment (TPMA) framework in instructor development and ultimately leads to a
EDUCATION COMMITS TO our organization. Our internal instructors are happy customer experience.
EXCELLENCE IN INSTRUCTOR-LED held to the highest level of training standards
outlined within the Learning & Performance LPI ensures the quality of the instructors’
TRAINING
Institute (LPI). The TPMA certificate is widely- training delivery is maintained and meets the
For 45+ years, our instructors continue to be
recognized and accepted as the premiere highest quality standards, provides expert
laser-focused on your two lifeline investments -
institute for learning, assessing and feedback on their performance and promotes
your personnel and your technology
benchmarking trainer progress. the development of their facilitator skills.
infrastructure. Our mission is to work together
efficiently to maximize the value of your Visit us at learning.motorolasolutions.com to
Anywhere in the world, those who hold a TPMA
communication technologies. register for our training courses.
certificate demonstrate that they have reached
Motorola Solutions is aware of the impact or exceeded the highest standards demanded
within the industry.
ACHIEVING OPTIMAL PERFORMANCE
training experiences have on your team and
MATTERS TO US
your organization. When it comes to supporting
• We focus on the needs of the learner, not
the success of your employees and your
WHY DO TPMA CERTIFICATIONS the trainer
technology infrastructure, we seek to
continually deliver exceptional training to you. MATTER? • The personalized approach and structured
Adopting TPMA standards is essential to meet
consistency of standardized-requirements
For over 10 years, we have built and industry trends and leading industry best
help win business
implemented the Training Performance practices to meet user needs, enhance
“The instructor did an outstanding job. Truly a
professional and extremely knowledgeable.
Never rushed and always listened. Provided “Excellent coach. Direct, precise, detailed.
feedback to all questions and allowed students Explain everything in the right way. Honestly, the
to participate at their own level of expertise and best coach I have ever had. They do not skip
speed.” anything, explain everything in detail. My
knowledge after this training is much better.
“The Instructor was extremely helpful during the During the entire training, he was fully committed
training. He has an excellent way of teaching and to us.” “One of the best instructors I had. Speaks clearly,
was very attentive to the students when asked responsive to the students; actions and very good
questions. I liked that he went over each and at making the students stay alert and attentive.”
“The best teacher I have ever had in any previous
every field of CPS. Excellent Instructor! I would
training courses. Very challenging and interactive
recommend to anyone!”
teaching helping me to understand the system
from the bottom to top with a lot of additional
slides from the teacher with extremely good and “Amazing training, very glad to join it. Amazing
clear explanations in the system networking for trainer, very vibrant, very knowledgeable trainer.
“The instructor showed outstanding skills to Looking forward to more training with him. Good
combine theory, practice, actual cases and deeper understanding.”
trainer from a good company.”
hands-on training. Great training.”
“Exceptional course, no words to explain the
instructor’s commitment and professionalism.
Vast experience, humbleness, patience and
amazing teaching skills. A different and positive
class.”
12 Motorola Solutions - Product and System Technical Training Course Catalog | North AmericaOPERATOR TRAINING THE SUCCESSFUL IMPLEMENTATION OF YOUR COMMUNICATIONS SYSTEM DEPENDS ON ITS CONFIDENT USERS. Users of your mobile and portable radios require training on their units to understand its basic operation, features and functions. Dispatchers of your consoles require training to understand basic operation, features and functions; management personnel require training on the Motorola Solutions applications.
GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
TRAIN THE TRAINER OPERATOR TRAINING
With this option, Motorola Solutions trains people you With this option, the users within your organization
have identified as qualified instructors so that they in are trained by a Motorola Solutions instructor. These
turn can train each individual user in your classes are done on site using your equipment. The
organization. These classes are done on site using interactive End-User Toolkit (iEUTK) and/or tailored
your equipment. The interactive End-User Toolkit end user materials support this training option.
(iEUTK) and/or tailored end user materials can be
utilized. CONSOLES TRAINING COURSES FOR CONSOLE PRODUCTS
These courses provide operators and supervisors with
AUDIENCE an introduction to the basic operation, administration • MCC 7000 Series Dispatch Console Administrator
This course is geared for customers who have an and feature functionality of the Console Systems. Training
experienced, dedicated training staff in their Through facilitation and hands-on practice, users learn • MCC 7000 Series Dispatch Console Operator
organization. This course concentrates on specific to perform tasks that are associated with their Training
product features and how it relates to the training organization’s particular system. • MKM 7000 Console Alias Manager
process. • MOTOBRIDGE IP Interoperable Solution Dispatch
• Overview of console configuration Console Operator
COURSE OVERVIEW • Console dispatcher and supervisor operation • MOTOBRIDGE Administration Control Panel (ACP)
This course provides the customer’s identified • Alias Management • MCD 5000 Operator
training personnel knowledge and practice applying • Messaging
training techniques that will enable them to
successfully train their students. Trainers will use
simulation, facilitation and hands-on activities to
SUBSCRIBER TRAINING COURSES FOR MOBILES & PORTABLES
These courses provide radio users with an
facilitate learning events supported by tailored • APX™ Series
introduction to their radios, a review of their radio’s
training materials and job aides. Students will become
basic functionality by means of job aides tailored to • MOTOTRBO™ Series
proficient in discussing common tasks associated with
exactly how they use their radios. Through facilitation • XTL™/XTS Series
the operation of the customer’s radios and consoles
and hands-on practice, users learn to perform
as identified by the customer’s needs analysis.
common tasks associated with their radio
Note: This course is presented as customer
configuration.
specific and will cover pertinent information on
customer equipment.
• Overview of radio configuration
• General radio operations
REQUISITE KNOWLEDGE
Previous training experience and radio system
knowledge is a must.
TO REQUEST FIELD TRAINING, PLEASE CONTACT YOUR ACCOUNT MANAGER.
Note: The interactive End-User Toolkit (iEUTK) is not sold as a standalone product but included with our instructor-led, Train-The-Trainer or Operator
Training.
14 Motorola Solutions - Product and System Technical Training Course Catalog | North AmericaGENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
LEARNING EXPERIENCE PORTAL
AN INTERACTIVE PLATFORM… DESIGNED FOR YOU! THE LXP IS YOUR VALUABLE RESOURCE TO SEE THE
LATEST COURSES, DESCRIPTIONS, REQUIREMENTS, DATES AND LOCATIONS.
Use the search box and filters
feature to quickly and easily search
for training or documentation.
View your history and upcoming
training on your personalized
dashboard.
Receive reminder notifications of
upcoming training or changes to
your training.
Easily locate and download
documents plus stay up-to-date
with training news and
announcements.
Motorola Solutions - Product and System Technical Training Course Catalog | North America 15GENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
HOW TO ACCESS THE LEARNING EXPERIENCE PORTAL
If you are a Motorola Solutions Customer who already has a Motorola Solutions Login ID, you can go to the “Enroll in a course” section for further
instructions.
SET UP A NEW USER ACCOUNT AND PASSWORD
• Visit: https://learning.
motorolasolutions.com
• Click “Register”
• Fill out all the required information
on the form; preferably, use a company
email address during the registration
process (if you are a MSI Customer with
an established 10-digit Motorola
Customer Account Number, please enter
your Company Name in the form)
• Click “Submit”
• You will receive a confirmation of
your submission
• You will next receive further
information to activate your account
(Up to 5 business days)*
TO ENROLL IN A COURSE
(ONCE YOU HAVE AN LXP ACCOUNT)
• Log in to the LXP: https://learning.
motorolasolutions.com
• Click on “LOG IN”
• Enter your Log In ID and
Password and Click “LOG IN”
• If you have forgotten your Log In or
Password click on “Forgot Log In ID” or
“Forgot Password”
• Find a training course by clicking
“Browse Training” at the top of the
screen Or use “Search Catalog” at the
top of the screen
* If you are looking for FCC Narrowband training and you do not have an established 10-digit Motorola Customer Account Number with us, please visit
businessonline.motorolasolutions.com for account set up and training access.
16 Motorola Solutions - Product and System Technical Training Course Catalog | North AmericaGENERAL INFORMATION
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
HELPFUL INFORMATION
HOW TO MAKE PAYMENTS WHEN ENROLLING IN A COURSE FOR QUESTIONS AND
HOW TO MAKE PAYMENTS WHEN If prepayment is required to secure your ASSISTANCE
REGISTERING registration, it must be received by Motorola Call the Education help desk at: 800-247-2346
For your convenience we accept the following Solutions 30 days prior to your attendance. Monday – Friday,
methods of payment: Contact the help desk above for assistance with 8:00 a.m. – 5:00 p.m. Central Time
• Credit Card payments and P.O. specifications. or email us at:
• Purchase Order All pricing listed is US dollars. training.na@motorolasolutions.com
• Company Check
• Training Banks
Note: Invoices are available only when using Purchase Orders.
TRAINING BANKS
Whether you are a technician, system manager or radio user, you rely on Motorola Solutions Education Services to obtain the necessary knowledge to get the
full potential out of your Motorola Solutions equipment. The Motorola Solutions Training Bank is a discounted, pre-paid, non-expiring debit account that allows
you to budget up front for your training needs. Training Banks can be applied towards all training options including, Instructor-Led Tailored Field Courses.
There are several benefits to Training Banks
including:
• Allows you to budget up front for training
needs
• Provides cost savings through discounted
pricing tiers to maximize your training
investment
• Does not require multiple POs, thus reducing
internal approval cycle time and paperwork
• Training Banks do not expire
For more information on Training Banks, please visit us on the web at https://www.motorolasolutions.com/en_us/products/training/training-bank.html or
email us at training.na@motorolasolutions.com.
Note: Training Banks are only applicable to non-federal government customers.
POLICIES AND REQUIREMENTS
CANCELLATION AND RESCHEDULING PROFESSIONALISM TRAINING CONTENT AND STRATEGY
BY THE STUDENT Students are expected to maintain professional DISCLAIMER
Customer cancellation or rescheduling made conduct and dress at all times. Class dress is All of Motorola Solutions training classes are
less than 30 days prior to the class start date casual, but smart. For safety and security designed to support and align with the Motorola
will be subject to the full course tuition. reasons, we cannot permit shorts, thong type Solutions Service strategy for each product. This
sandals, or tank tops in the classroom. strategy may include a combination of (but not
CANCELLATION AND RESCHEDULING limited to) processes, procedures,
BY MOTOROLA SOLUTIONS LAPTOP REQUIREMENTS recommendations, and instructor experiential
Motorola Solutions reserves the right to change All our classes require students to bring their advice which may involve repair, replacement,
or cancel classes up to 10 business days prior to laptops to the classroom so that they may utilize and or recovery of hardware, software, or
the class start date. You will be notified at that an electronic copy of the class material. Please firmware of Motorola Solutions products. The
time of such change or cancellation. review your enrollment confirmation email for repair, replacement, or recovery of these products
specific requirements for your class. may vary from product to product. Motorola
Solutions reserves the right to change the
structure and content of all courses at any time.
Motorola Solutions - Product and System Technical Training Course Catalog | North America 17FOUNDATIONAL FPO
COURSES
BASIC RF (RDS0002) 21
BASIC RADIO (RDS0004) 21
BASIC NETWORKING (RDS0003) 21
INTRO TO R56 (NST9252) 22
SITE INSTALLATION PRACTICES WORKSHOP R56 (NST925) 22
SERVER & VIRTUALIZATION FOUNDATION (SRV1010) 22
COMMUNICATION SYSTEMS CONCEPTS (NST021) 23
NETWORKING ESSENTIALS IN MOTOROLA SOLUTIONS COMMUNICATIONS 23
EQUIPMENT (NST762)
BRIDGING THE KNOWLEDGE GAP FOR ASTRO® 25 – TECHNICIAN (ACT100E) 23
BRIDGING THE KNOWLEDGE GAP FOR ASTRO® 25 – SYSTEM ADMINISTRATOR 24
(ACT101E)
ASTRO® 25 SYSTEMS APPLIED NETWORKING (AST4104) 24
RADIO AND ACCESSORY AUDIO QUALITY TRAINING (GNR1005) 24
RF ENERGY EXPOSURE AND PRODUCT SAFETY COMPLIANCE (RDS1004) 24
18RADIO SOLUTIONS FOUNDATIONAL
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
RF FUNDAMENTALS
RF BASICS / RADIO SYSTEM BASICS
BASIC RF
2 HRS RDS0002
BASIC RADIO
4 HRS RDS0004
COMMUNICATION
SYSTEMS CONCEPTS
4.5 DAYS NST021
CURRICULUM COMPLETE
PARTICIPANT HAS RF KNOWLEDGE REQUIRED FOR ADVANCING TO MORE COMPLEX TECHNICAL TRAINING COURSES.
Motorola Solutions - Product and System Technical Training Course Catalog | North America 19RADIO SOLUTIONS FOUNDATIONAL
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
IP/NETWORKING FUNDAMENTALS
BASIC NETWORKING
1 HR RDS0003
NETWORKING ESSENTIALS
IN M
OTOROLA SOLUTIONS
COMMUNICATIONS SYSTEM
4.5 DAYS NST762
CHOOSE ONE OF THE FOLLOWING COURSES BELOW ACCORDING TO YOUR SOLUTION SYSTEM
ASTRO® 25 SYSTEM
ASTRO® 25 SYSTEMS
APPLIED NETWORKING
4.5 DAYS AST4104
CURRICULUM COMPLETE
PARTICIPANT HAS IP PROTOCOLS AND NETWORKING SKILLS TO USE MOTOROLA SOLUTIONS SYSTEMS REQUIRING
ADVANCED TECHNICAL TRAINING.
CLICK HERE TO GO TO CLICK HERE TO GO TO
PAGE 25 FOR MORE PAGE 44 FOR MORE
DETAILS ON ASTRO® 25 DETAILS ON MOTOTRBO™
20 Motorola Solutions - Product and System Technical Training Course Catalog | North AmericaRADIO SOLUTIONS FOUNDATIONAL
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
BASIC RF BASIC RADIO BASIC NETWORKING
2 HRS RDS0002 4 HRS RDS0004 1 HR RDS0003
COURSE OVERVIEW COURSE OVERVIEW COURSE OVERVIEW
This course emphasizes the concepts behind RF The purpose of this course is to provide the student This course provides a detailed description of the
Systems theory and operation. Topics include basic with the basic, foundational land mobile two-way fundamentals of system networking. Topics include
radio transmitters and receivers, RF propagation, radio knowledge required when working with the OSI seven layer model, bridges and switches, IP
modulation, antenna systems, transmission lines and Motorola Solutions. This course is ideal for all people and routing, applications and security.
data-communications. who sell or service land mobile two-way radios.
TARGET AUDIENCE
TARGET AUDIENCE TARGET AUDIENCE Engineers who need to understand the essentials of
Technical staff who need to understand Individuals who need a foundational overview of two- system networking.
communication systems concepts. way radios.
COURSE OBJECTIVES
COURSE OBJECTIVES COURSE OBJECTIVES After completing this course, the student will be able
After completing this course, the student will be able After completing this course, the student will be able to:
to: to: • Identify the elements and interconnectivity of a
• Describe electrical principles, including direct and • Define what a two-way radio is. basic network
alternating current. • Describe two-way radio components. • Define the OSI and TCP/IP Models
• Describe the basic structure of radio transmitters • Describe communication types. • Define the advantages of different Network Layout
and receivers. Options
• List and describe ways of expanding coverage.
• Describe the operation of the antenna system. • List the Physical and Data-Link Layers of the OSI
• Describe analog and digital solutions.
• Identify different types of transmission media. and TCP/IP Models
• Describe how transmit and receive processes work
• Describe RF propagation and understand system in conventional and trunked two-way radio. • Define the Network and Transport Layers of the
gains in a link budget. OSI and TCP/IP Models
• Define system scalability.
• Identify the Service Layers within the OSI and TCP/
• Identify the considerations to implementing a two- IP Model
REQUISITE KNOWLEDGE way radio.
None • Define the concept of Network Security.
• List the characteristics of single-site, single-zone
and multi-zone systems. • Identify standards organizations
PREREQUISITES • Explain the concept of two-way radio security.
None REQUISITE KNOWLEDGE
• Describe the open standards for the following
technologies: APCO P25, TETRA and DMR. None
PREREQUISITES
REQUISITE KNOWLEDGE
None
Completion of the following course(s) or equivalent
experience:
• RDS0002 Basic RF
PREREQUISITES
None
Motorola Solutions - Product and System Technical Training Course Catalog | North America 21RADIO SOLUTIONS FOUNDATIONAL
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
INTRODUCTION TO R56 SITE INSTALLATION SERVER AND
PRACTICES WORKSHOP R56 VIRTUALIZATION
FOUNDATION
1 HR NST9252 3.5 DAYS NST925 4 DAYS SRV1010
COURSE OVERVIEW COURSE OVERVIEW COURSE OVERVIEW
The purpose of this course is to present a high level The Site Installation Practices Workshop R56 course This course will prepare students to install a server
overview of the RF site design and construction is designed to present the standards and guidelines and understand the basics of supported virtualization
process, in line with the guidelines listed in Motorola for installing a Motorola Solutions communication application. The course covers BIOS configuration,
Solutions’ Standards and Guidelines for system. Participants will understand how a properly installing supported virtualization applications,
Communication Sites (R56) manual. installed system can help to ensure a safe and installing a client and server OS and verifying
efficient communications system, reducing system operations. The course includes hands-on lab
down time. All students are encouraged to download exercises.
TARGET AUDIENCE
the Preparation Guide.
Technicians who need an introduction to the R56
processes. TARGET AUDIENCE
TARGET AUDIENCE Technical Support Staff who need to understand
Technical System Managers and Technicians virtual servers or install servers that utilize Virtual
COURSE OBJECTIVES
After completing this course, the student will be able Machines (VM).
COURSE OBJECTIVES
to:
After completing this course, the student will be able COURSE OBJECTIVES
• Describe the site design and development tasks
needed to meet R56 requirements. to: After completing this course, the student will be able
• List the purposes of grounding and evaluate their
• Describe the building and shelter design and to:
importance in terms of personal safety and effective
installation tasks needed to meet R56 • Configure BIOS parameters for server hardware
system installation and protection
requirements. • Demonstrate basic knowledge of supported
• Apply principles of basic electronics to the
• Identify the proper external and internal grounding virtualization application, including capacity
installation standards found in the R56 manual
tasks needed to meet R56 requirements. • Install supported virtualization application on a
• Determine how an effectively installed ground
• Identify transient voltage surge suppression needs server platform
system provides protection for a communication
that meet R56 requirements. system from a lightning strike or electrical • Configure supported virtualization application
• Minimize the impact of RF Site Interference, in line anomalies parameters of supported server hardware
with R56 requirements. • List the minimum requirements and specifications • Install a Client OS and Server OS in a virtual
• Identify the equipment installation tasks needed to for the external and internal ground system environment
meet R56 requirements. • List the minimum requirements and specifications • Verify Server/Client operations in a virtual
for installation equipment, cables and environment
REQUISITE KNOWLEDGE documentation for a reliable communication system
None installation REQUISITE KNOWLEDGE
• Investigate sources for possible solutions to various Completion of the following course(s) or equivalent
PREREQUISITES installation scenarios experience:
None • Comp-TIA Server+ Certification or equivalent
REQUISITE KNOWLEDGE
Completion of the following course(s) or equivalent PREREQUISITES
experience: None
• Graduate of a basic electronics course
PREREQUISITES
None
22 Motorola Solutions - Product and System Technical Training Course Catalog | North AmericaRADIO SOLUTIONS FOUNDATIONAL
For information on prerequisites and to register for courses visit the LXP at: For general information contact the North America Training Services help desk at:
LEARNING.MOTOROLASOLUTIONS.COM (800) 247-2346, option 4 or training.na@motorolasolutions.com
COMMUNICATION NETWORKING ESSENTIALS BRIDGING THE KNOWLEDGE
SYSTEMS CONCEPTS IN MOTOROLA SOLUTIONS GAP FOR ASTRO® 25 –
COMMUNICATIONS TECHNICIAN
EQUIPMENT
4.5 DAYS NST021 4.5 DAYS NST762 4 HRS ACT100E
COURSE OVERVIEW COURSE OVERVIEW COURSE OVERVIEW
This course emphasizes the concepts behind RF The Networking Essentials in Motorola Solutions This course is designed to bring Technicians from
Systems theory and operation. Major topics covered Communications Equipment course provides the different technical backgrounds and experience levels
include: technician with the essential elements of networking to a common starting point for the ASTRO® 25
• RF System Operation, including talkaround, required for the installation and maintenance of most curriculum. This course provides seven modules from
repeater operation, and types of signaling used in Motorola Solutions communications systems. The the basic concepts of radio communication systems
RF Systems course includes ample hands-on and basic and computer networking features, through the
• A basic walkthrough of building a communication troubleshooting on network elements. evolution that led to the ASTRO® 25 trunking
system from Simplex, to Half Duplex, Voting system’s architecture.
Systems, and Simulcast is done, emphasizing the TARGET AUDIENCE
improvements in communication obtained with System Technicians TARGET AUDIENCE
each step. This course is intended for System Technicians, and
• Trunking Operation, including Smartzone operation other ASTRO® 25 system users who are new to
COURSE OBJECTIVES
• Types of modulation used in RF System operation, trunked radio systems. Also those with experience in
After completing this course, the student will be able
including ASTRO® non-IP-based radio systems like SmartNet and
to:
SmartZone.
• Radio frequency path including the antenna and • Recall basic network terminology
transmission line • Compare basic configuration types, both logical
• Decibels and their uses on the job and physical
COURSE OBJECTIVES
After completing this course, the student will be able
• RF Propagation/RF Interference • Describe the basic OSI (Open System Interconnect)
to:
• Basic Troubleshooting practices from the system model compared with the TCP/IP model
• Explain the different radio system concepts as
perspective • Construct a basic LAN with a Windows Server applied to conventional and trunked systems
TARGET AUDIENCE Domain Controller and workstations
• Compare analog radio communication signaling to
Individuals who are interested in the operational • Examine the interaction between the routers ASTRO® 25 radio communications signaling
concepts driving modern communication systems. through their configurations
• Identify different communication concepts using
• Use common network commands to simulate representative block diagrams of the respective
COURSE OBJECTIVES traffic and validate connectivity and routing systems
Upon completing this course, the student will be able • Compare radio system communication concepts
to: REQUISITE KNOWLEDGE using representative block diagrams of the
• Define terms commonly used in two--way Completion of the following courses or equivalent respective systems
communication systems experience is highly recommended: • Compare how voice and data, information flow
• Effectively use two--way radio communication • An understanding of basic Motorola through different radio communication system types
systems knowledge to troubleshoot typical two- Communications Systems and how the signaling information controls that
way communication radio systems • Basic familiarization with computer operating flow of information
• Develop requirements for a two--way radio system systems • Describe the features of each radio communication
by establishing programming and protocol • Basic knowledge of networking (RDS0003 - Basic system in terms of advantages and disadvantages
requirements as requested Networking)
• Improve skills in the interpretation of typical two-- REQUISITE KNOWLEDGE
way radio checks of the receiver, transmitter and None
PREREQUISITES
the antenna system to troubleshoot a two-way
None
radio communication system
PREREQUISITES
• Use decibels to interpret the radio frequency path
None
and antenna system to describe expected radio
communication system performance and
troubleshooting
REQUISITE KNOWLEDGE
• Knowledge of basic electronics
• Experience using standard communication test
equipment
PREREQUISITES
None
Motorola Solutions - Product and System Technical Training Course Catalog | North America 23You can also read
