MOBILE SERVICES IN EMERGING ASIA-PACIFIC: TRENDS AND FORECASTS 2016-2021 - analysysmason.com
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Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 RESEARCH FORECAST REPORT MOBILE SERVICES IN EMERGING ASIA–PACIFIC: TRENDS AND FORECASTS 2016–2021 KEREM ARSAL and CAI SHIYU analysysmason.com © Analysys Mason Limited 2017
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 About this report This report provides commentary and trend analysis to support GEOGR APH IC AL COVER AG E KEY METR ICS our 5-year forecast for emerging Asia–Pacific (EMAP). It includes worldwide context and specific country commentary on four key Regions modelled: Mobile Connections: countries: India, Indonesia, Malaysia and Thailand. Emerging Asia–Pacific (EMAP) Handset, mobile broadband1, M2M2 The report provides forecasts that are informed by on-the-ground Countries modelled individually: Prepaid, contract market experts from our Research and Consulting divisions, and Bangladesh 2G, 3G, 4G (LTE) external interviews. China Smartphone, India non-smartphone For the complete data set for the region, please see the Indonesia accompanying Excel file at www.analysysmason.com/mobile- Malaysia Mobile Revenue: EMAP-Jan2017. Myanmar Service3, retail Pakistan Prepaid, contract Philippines Handset, mobile broadband1, WHO SHOULD R EAD T HIS R EPOR T Sri Lanka M2M2 Thailand Handset voice, messaging, data Market intelligence, strategy and project managers at mobile operators Vietnam Mobile ARPU: in emerging Asia–Pacific that wish to gain a better understanding of local market demands and future trends, as well as best practices overseas. SIMs, handset Detailed country commentary: Regulatory bodies in emerging Asia–Pacific that want to deepen their Prepaid, contract • India understanding of local markets and trends in overseas markets. • Indonesia Handset voice, data Financial institutions that directly invest in the telecoms sector in the • Malaysia region, or advise others that do so, in order to gain qualitative and Mobile voice traffic: Thailand quantitative market information. • Outgoing minutes, MoU Press and media bodies that need a foundation of knowledge of the mobile telecoms market in Asia–Pacific. 1 Includes USB modem, and mid- and large-screen, though not handset-based data. 2 M2M connections and revenue figures include mobile services only. 3 Service revenue is the sum of retail and wholesale revenue. © Analysys Mason Limited 2017 2
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 Contents 5. Executive summary 19. EMAP – mobile: Increasing penetration in the highly competitive prepaid segment will reduce mobile ARPU revenue 6. Executive summary 20. Country-level trends 7. Worldwide trends 21. India: Reliance Jio’s entry into the LTE market will increase competition and 8. Worldwide: Revenue will increase in the mobile and fixed segments driven boost the number of 4G connections by infrastructure investments in network roll-out 22. Indonesia: Operators are investing heavily in service upgrades, which will 9. Mobile penetration: Demand for, and the fast pace of take-up accelerate 4G adoption of, mobile in EMAP and SSA will boost global penetration 23. Malaysia: Intensified competition will lead to a decline in ARPU and service 10. Smartphones and 4G/5G: Smartphones will account for 69% of handsets revenue during the forecast worldwide, and take-up will be highest in NA and WE 24. Thailand: Migration to 4G services will help drive an increase 11. Mobile ARPU: The high level of competition and substitution in data revenue during the forecast period by OTT services will continue to put downward pressure on ARPU 25. Forecast methodology and assumptions 12. Regional trends 26. We have a disciplined process of forecasting; our on-the-ground analysts 13. EMAP: Telecoms revenue increase will be driven by high mobile handset and consultants collaborate closely to assess market dynamics data usage due to OTT services and 4G migration 27. Our forecasts are informed by primary and secondary research for data 14. Mobile penetration: Consumers in emerging Asia–Pacific countries will collection, a rigorous methodology and our analysis of external drivers slowly move from multi-SIM to single-SIM behaviour 28. A robust and comparable set of historical data is the starting point for our 15. Mobile connections: 4G will grow strongly, accounting for 50% of all mobile forecasts; this involves three main activities connections in EMAP by the end of the forecast period 29. About the authors and Analysys Mason 16. Geographical coverage: National broadband initiatives and advancements in 4G are driving up the number of connections 30. About the authors 17. Smartphones and LTE: Smartphone penetration will grow to 69% of all 31. About Analysys Mason handsets in EMAP by 2021 as LTE penetration increases 32. Research from Analysys Mason 18. Mobile ARPU: Pricing pressure due to increasing competition in EMAP will 33. Consulting from Analysys Mason bring down the overall ARPU © Analysys Mason Limited 2017 3
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 List of figures Figure 1: Telecoms retail revenue by service type and total service revenue Figure 13: Mobile ARPU by country, emerging Asia–Pacific, 2011–2021 (retail and wholesale), emerging Asia–Pacific, 2011–2021 Figure 14: Mobile, smartphone and 4G/5G penetration rates, emerging Asia– Figure 2: Telecoms retail revenue growth by type and country, worldwide, Pacific, 2011–2021 2015–2021 Figure 15: Mobile ARPU by type, and mobile ARPU, emerging Asia–Pacific, Figure 3: Active mobile SIM penetration by country (excluding IoT), worldwide, 2011–2021 2011–2021 Figure 16: Summary of key mobile market drivers and assumptions, emerging Figure 4: Smartphones as a percentage of handsets, and 4G/5G’s share of Asia–Pacific total connections (excluding IoT), worldwide, 2015 and 2021 Figure 17: Total service revenue, data revenue and CAGR, India, 2015–2021 Figure 5: Mobile ARPU (excluding IoT) by region and worldwide, 2011–2021 Figure 18: Total service revenue, data revenue and CAGR, Indonesia, 2015– Figure 6: Telecoms retail revenue by service type and total service revenue 2021 (retail and wholesale), emerging Asia–Pacific, 2011–2021 Figure 19: Total service revenue, data revenue and CAGR, Malaysia, 2015– Figure 7: Telecoms retail revenue by service type, total service revenue and 2021 growth rates, emerging Asia–Pacific, 2015–2021 Figure 20: Total service revenue, data revenue and CAGR, Thailand, 2015– Figure 8: Connections by type, and growth rates, emerging Asia–Pacific, 2015– 2021 2021 Figure 9: Active mobile SIM penetration by country (excluding IoT), emerging Asia–Pacific, 2011–2021 Figure 10: Mobile connections by technology generation (excluding IoT), and 3G, 4G and 5G’s share of connections, emerging Asia–Pacific, 2011–2021 Figure 11: Mobile connections by technology generation and NGA’s share of fixed broadband connections, by country, emerging Asia–Pacific, 2021 Figure 12: Smartphones as a percentage of handsets, and LTE’s share of total connections (excluding IoT), emerging Asia–Pacific, 2015 and 2021 © Analysys Mason Limited 2017 4
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 Executive summary Growth in mobile data, fixed broadband and IPTV revenue will Figure 1: Telecoms retail revenue by service type and total service revenue (retail and compensate for a decline in voice and messaging revenue in wholesale), emerging Asia–Pacific, 2011–2021 emerging Asia–Pacific during the forecast period. Total 350 telecoms retail revenue will reach USD319 billion in 2021. 300 Migration from 2G to 3G has been strong in recent years, thanks to better network coverage, and 4G take-up will continue to 250 Revenue (USD billion) increase during the forecast period. China is experiencing rapid 4G take-up, thanks to the government’s investments and 200 favourable telecoms policies. In addition, the launch of Reliance 150 Jio in India and the expected launch of 4G in Bangladesh will drive take-up in these densely populated countries. 100 Operators are moving towards data-led pricing. This will lead to increasing pressure to reduce the price per GB, despite currently 50 low levels. For example, operators in Indonesia and Malaysia have 0 already started to offer heavily discounted prices for 4G data. 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 However, data traffic is increasing due to modern OTT applications, 4G migration and smartphone growth. Audio and video streaming, AR/VR and other similar use cases will drive the Retail revenue: Mobile voice Mobile messaging Mobile handset data growth of data traffic and associated mobile data revenue in the Mobile broadband Mobile IoT region. Fixed voice and narrowband Fixed broadband and IPTV Emerging Asia–Pacific’s mobile retail revenue represented 26.5% Business network services of total mobile revenue worldwide in 2015, and its share will increase to 27.8% by 2021, thanks to rapid data revenue growth. Service revenue (retail and wholesale): Source: Analysys Mason © Analysys Mason Limited 2017 6
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 Mobile penetration: Consumers in emerging Asia–Pacific countries will slowly move from multi-SIM to single-SIM behaviour Figure 9: Active mobile SIM penetration by country (excluding IoT), emerging Asia–Pacific, Mobile population penetration in emerging Asia–Pacific will grow 2011–2021 from 81% in 2015 to 100% by the end of 2021, primarily because mobile services are becoming more affordable and coverage is expanding across all the countries in the region. The market will be dominated by prepaid plans, as customers find postpaid plans to be prone to bill-shocks and operators compete mostly via prepaid pricing. However, postpaid subscriptions will increase because operators are now offering incentives to move subscribers from prepaid to postpaid; for example, device subsidies, higher data allowance and OTT offers. Malaysia is the only country in emerging Asia–Pacific where active mobile SIM penetration will decline. This is because it is currently the most-penetrated market in the region (146% in 2015), and we expect the number of multi-SIM users to decline after operators reduce their aggressive pricing. Telecoms market liberalisation in Myanmar has resulted in an increase in mobile service adoption. SIM penetration in Myanmar will catch up with the region’s average by 2017. There were several regulatory actions around deactivation of unregistered SIMs in Bangladesh, Pakistan, Thailand and Vietnam during the period between 2014 and 2015. This negatively affected their SIM penetration rates, but they will grow slowly over the forecast period. © Analysys Mason Limited 2017 14
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 CONTENTS EXECUTIVE SUMMARY WORLDWIDE TRENDS REGIONAL TRENDS COUNTRY-LEVEL TRENDS INDIA INDONESIA MALAYSIA THAILAND FORECAST METHODOLOGY AND ASSUMPTIONS ABOUT THE AUTHORS AND ANALYSYS MASON © Analysys Mason Limited 2017 29
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 About the authors Kerem Arsal (Principal Analyst) is the lead analyst for Analysys Mason’s Mobile Services research programme; he also co-leads the Convergence Strategies research programme. His work involves in-depth coverage of issues such as customer retention, mobile data pricing, MVNO strategies, and the impact of fixed-mobile convergence on telecom markets. Previously, Kerem was a research manager at Pyramid Research, where he was responsible for setting the thematic research agenda across multiple tracks and regions. He also headed numerous projects around operator strategies, as well as commercialisation of, and demand assessment for, new products in the consumer and enterprise segments. Kerem has a PhD in Information Systems from Boston University. Cai Shiyu (Research Analyst) Shiyu contributes to Analysys Mason's Asia–Pacific research programme, and is based in our Singapore office. He had been involved in data collection process as well as analysis of telecoms market trends in developed and emerging Asia– Pacific. Before joining Analysys Mason, he worked as an intern with business development division of SAP, and conducted qualitative and quantitative research on cloud computing market. Shiyu holds a Bachelor's degree in finance and operations management at NUS Business School, Singapore. © Analysys Mason Limited 2017 30
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 Analysys Mason’s consulting and research are uniquely positioned Analysys Mason’s consulting services and research portfolio CONSULTING We deliver tangible benefits to clients across the telecoms industry: communications and digital service providers, vendors, financial and strategic investors, private equity and Consumer infrastructure funds, governments, regulators, and SME Regulation broadcasters, and service and content providers. services and policy Our sector specialists understand the distinct local challenges Digital facing clients, in addition to the wider effects of global forces. economy We are future-focused and help clients understand the Transaction Enterprise challenges and opportunities that new technology brings. and IoT support RESEARCH Regional Our dedicated team of analysts track and forecast the markets Strategy different services accessed by consumers and enterprises. Telecoms and planning software and We offer detailed insight into the software, infrastructure and networks technology delivering those services. Clients benefit from regular and timely intelligence, and direct access to analysts. © Analysys Mason Limited 2017 31
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 Research from Analysys Mason We provide dedicated coverage of developments in the telecoms, media and technology (TMT) sectors, through a range of research programmes that focus on different services and regions of the world. PROGRAMMES Mobile Services Mobile Devices Fixed Broadband Services PROGRAMMES Convergence Strategies Large Enterprise Voice and Data Connectivity PROGRAMMES Video Strategies Large Enterprise Emerging Service Opportunities Network Investment Strategies Small and Medium Enterprise Strategies Network Traffic IoT and M2M Solutions Spectrum IoT Platforms and Technology Enterprise and IoT Consumer PROGRAMMES Network services Service Assurance investment PROGRAMMES Service Delivery Platforms strategies Digital Economy Strategies Next-Generation Wireless Networks Future Comms Network Orchestration Digital Software-Controlled Networking economy Digital Experience Customer Care Revenue Management Telecoms Regional PROGRAMMES Global Telecoms Forecasts Analytics Service Fulfilment software markets Asia–Pacific Telecoms Software Market Shares and Middle East and Africa Software Forecast and Strategy networks European Country Reports European Core Forecasts European Telecoms Market Matrix www.analysysmason.com/research © Analysys Mason Limited 2017 32
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 Consulting from Analysys Mason For 30 years, our consultants have been bringing the benefits of applied intelligence to enable clients around the world to make the most of their opportunities. EXPERTISE EXPERTISE Performance analysis Radio spectrum Technology optimisation auction support Commercial excellence Radio spectrum Consulting Transformation services Performance management portfolio improvement Spectrum EXPERTISE policy and Policy development and response Margin squeeze tests auction Analysing regulatory accounts support Expert legal support Regulation Transaction EXPERTISE Media regulation support Market research Postal sector costing, pricing and regulation Regulatory economic costing Market analysis EXPERTISE Business strategy and planning Net cost of universal service Commercial due diligence Strategy Market sizing and forecasting Regulatory due diligence Technical due diligence and Benchmarking and best practice planning National and regional broadband strategy and implementation To find out more, please visit www.analysysmason.com/consulting © Analysys Mason Limited 2017 33
Mobile services in emerging Asia–Pacific: trends and forecasts 2016–2021 PUBLISHED BY ANALYSYS MASON LIMITED IN JANUARY 2017 Bush House • North West Wing • Aldwych • London • WC2B 4PJ • UK Tel: +44 (0)20 7395 9000 • Email: research@analysysmason.com • www.analysysmason.com/research • Registered in England No. 5177472 © Analysys Mason Limited 2016. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means – electronic, mechanical, photocopying, recording or otherwise – without the prior written permission of the publisher. Figures and projections contained in this report are based on publicly available information only and are produced by the Research Division of Analysys Mason Limited independently of any client-specific work within Analysys Mason Limited. The opinions expressed are those of the stated authors only. Analysys Mason Limited recognises that many terms appearing in this report are proprietary; all such trademarks are acknowledged and every effort has been made to indicate them by the normal UK publishing practice of capitalisation. However, the presence of a term, in whatever form, does not affect its legal status as a trademark. Analysys Mason Limited maintains that all reasonable care and skill have been used in the compilation of this publication. However, Analysys Mason Limited shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the customer, his servants, agents or any third party. © Analysys Mason Limited 2017
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