Health Guide - VALCARTIER FAMILY CENTRE - CRFM Valcartier
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2020 VALCARTIER FAMILY CENTRE Health Guide
We all know how important our health is to our lives. The Quebec health system can seem
complex for newcomers. Following a growing demand for help and support in this process,
we have created this guide. It will be useful whether you are posted or releasing from the
Canadian Armed Forces.
Access to a family physician may be quite limited. This guide provides you with information
on how to find a family physician, as well as other gateways to the health care system (emer-
gency rooms, CLSCs, drop-in clinics). We recommend that you check the information as it is
subject to change.
Valcartier Family Centre
Building 93
PO Box 1000, Station Forces
Courcelette, Quebec, G0A 4Z0
418 844-6060
Toll Free: 1 877 844-6060
Fax: 418 844-3959
info@crfmv.com
www.CAFconnection.ca
© Valcartier Family Centre, 2020
This document was inspired by the Health Guide created by the MFRC Montreal Region.RAMQ (RÉGIE DE L’ASSURANCE Termination of the RAMQ waiting
MALADIE DU QUÉBEC) period for members of military
RAMQ is a Quebec government agency under families who are posted
the Ministry of Health and Social Services. In response to a request from the Canadian
Its mission is to administer the public health Armed Forces, please note that when a
and drug insurance plans as well as to inform member is assigned to another Canadian
the public, manage eligibility for individuals, province or territory, his or her family members
remunerate health professionals and ensure (spouse and children) who have settlement
the secure flow of information. It is also status will become eligible for public health
responsible for issuing health insurance care upon their arrival in their host province as
cards, which allow access to public health they are now exempt from the 90-day waiting
care services. period planned in the regulations for the entire
population. To demonstrate this situation, the
How to get a health insurance card family must provide the document issued by
Here is a link describing how to obtain a the Canadian Armed Forces containing the
health insurance card: assignment instructions (posting message).
http://www.ramq.gouv.qc.ca/en/
citizens/health-insurance/registration/ You will receive your card within 7 to 10
Pages/how-to-register.aspx business days following the receipt of your
completed request. If you require health care
You must call RAMQ or visit one of their in the meantime, you can use the health care
offices during office hours in order to obtain a services covered by RAMQ by requesting a
registration form. registration confirmation. This can be done in
person at a RAMQ office or by phone.
By phone:
Québec City: 418-646-4636
Elsewhere in Quebec: 1-800-561-9749
Quebec reception Desk
787, boulevard Lebourgneuf
Québec (Québec) G2J 1C3
The Régie’s reception desk is located in the
offices of Services Québec and the Société de
l’assurance automobile du Québec (SAAQ).
Photos for all persons age 14 or over can be
taken on site (fees will apply). In addition,
copies of original documents required for each
person’s registration can be made on site.REGISTER WITH A FAMILY DOCTOR (Website in French only. Certain health
To facilitate access to a family physician, there resources are not covered.)
is a centralized waiting list: Québec Family https://www.bonjour-sante.ca/
Doctor Finder. Simply complete the form online LandingPage/en.html
or by phone. Afterwards, your application will (Note that this service may be charged)
be evaluated and you will be contacted when
a family doctor is assigned to you. HOW DOES A DROP-IN MEDICAL
VISIT WORK?
It should be noted that the waiting period It is advisable to call the clinic where you wish
for the award of a family doctor can be to have a consultation in order to know their
considerable. Family physicians are not method of operation. For some clinics, you
allocated on a first come, first served basis, but have to call the day before at 8 pm or 9 pm
rather on the basis of the level of vulnerability to get an appointment, while others ask you
of patients. to call the same day. In addition, some clinics
operate in the same way as emergency rooms,
To register online and to learn more about depending on the priority of the consultation,
the different ways to find a family doctor in meaning that a patient who comes after you
Quebec, consult the following link: could see the doctor before you.
http://sante.gouv.qc.ca/programmes-et-
mesures-daide/inscription-aupres-d-un- CONSULTING THE EMERGENCY
medecin-de-famille/ ROOM
Do you need to go to the emergency room?
To register for the Family Doctor Finder, call For help finding the emergency room with the
1-844-666-2727 shortest wait times, consult the following link:
https://www.ciusss-capitalenationale.
FIND A FAMILY DOCTOR BY gouv.qc.ca/salle-durgence
YOURSELF (Website in French only)
You can also try looking for a family doctor
yourself. You can call in medical clinics or For a list of emergency rooms in the Québec
family medicine groups near you to see if they City region, consult the following link:
are accepting new patients. Here is where you https://www.ciusss-capitalenationale.
will find their contact details: gouv.qc.ca/nos-services/en-cas-
http://sante.gouv.qc.ca/en/repertoire- durgence/urgence-lhopital (Website in
ressources/consultations-medicales-sans- French only)
rendez-vous/
Did you know? The cost of transport by
FIND A CLINIC NEAR YOU ambulance is not covered by the Régie de
Here are some resources that can help you l’assurance maladie du Québec. Please
find a medical clinic: contact Urgences santé for more information.
https://www.rvsq.gouv.qc.ca/en/public/ Also check with your insurer, you may be
Pages/home.aspx reimbursed for ambulance costs.
http://sante.gouv.qc.ca/en/repertoire- https://www.urgences-sante.qc.ca/
ressources/consultations-medicales-sans- information-au-public/combien-coute-un-
rendez-vous/ transport/ (Website in French only)
http://www.indexsante.ca/COMPLEMENTARY RESOURCES
24/7 Resources Centre de prévention du suicide de
Québec / Suicide Prevention Centre
Info-Santé 8-1-1 1 866 APPELLE (277-3553)
If you are worried about your health and want http://www.cpsquebec.ca/
a professional opinion from home, you can (Website in French only)
contact Info-Santé by calling 8-1-1. A nurse
will be able to answer your questions, tell you Direction de la protection de la
if you need to see a doctor and refer you to jeunesse – Centre jeunesse de Québec
the nearest point of service for you. / Youth protection services
https://www.quebec.ca/en/health/ 418 661-3700 or 1 800 463-4834
finding-a-resource/consult-a-professional/ (to report a situation)
info-sante-811/ https://www.ciusss-capitalenationale.
gouv.qc.ca/services/jeunesse/protection-
Info-Social 8-1-1 jeunesse(Website in French only)
Psychosocial consultation available 24/7
by phone. This service is available to anyone Centre antipoison / Poison control
needing information, intervention, guidance, a centre
referral to appropriate resources a professional 1 800 463-5060
opinion or advice regarding social services. https://www.ciusss-capitalenationale.
https://www.quebec.ca/en/health/ gouv.qc.ca/centre-antipoison-du-quebec/
finding-a-resource/consult-a-professional/ capq-accueil
info-sante-811/ (Website in French only)
Centralised information and referral Canadian Forces Member Assistance
service 2-1-1 Program / Veterans Affairs Canada
If you want to know what community resources Assistance Service
are available to you in relation to your 1 800 268-7708
physical or psychological condition, you can https://www.canada.ca/en/department-
contact 2-1-1. A facilitator can direct you to national-defence/services/guide/
the right resource. You can also consult the programs-canadian-forces/cfmap.html
online search tool.
http://www.211quebecregions. Family Information Line (for the military
ca/?Ln=en-CA community)
1 800-866-4546
Centre de crise https://www.cafconnection.ca/National/
418 688-4240 ( Québec) Stay-Connected/Family-Information-Line/
1 866 411-4240 ( Portneuf et Charlevoix) Connect-With-Us.aspx
http://centredecrise.com/
(Website in French only) Info-Santé 8-1-1
https://www.quebec.ca/en/health/
finding-a-resource/info-sante-811/PROFESSIONAL SERVICES Association des médecins psychiatres
You need to consult a health and social du Québec / Quebec Psychiatrists
services professional? You can consult the Association
directories of each of the professional orders 514 350-5128
to obtain the contact information of qualified www.ampq.org/ (Website in French only)
professionals. Ordre des orthophonistes et
audiologistes du Québec / Quebec
You can check with your insurance Speach Therapists and Audiologists
company, some consultation fees from health Association
professionals can be refunded! 1 888 232-9123
www.ooaq.qc.ca (Website in French only)
Ordre des psychologues du Québec /
Quebec Psychologists Association Association des pédiatres du Québec /
1 800 561-1223 Quebec Pediatricians Association
http://www.ordrepsy.qc.ca/ 514 350-5127
(Website in French only) www.pediatres.ca/
(Website in French only)
Ordre des travailleurs sociaux et des
thérapeutes conjugaux et familiaux Ordre des psychoéducateurs et
du Québec / Quebec Social Workers psychoéducatrices du Québec /
and Family and Couple’s Therapists Quebec Psychoeducators Association
Association 1 877 913-6601
1 888 731-9420 www.ordrepsed.qc.ca/
http://www.otstcfq.org/ (Web site in French only)
(Website in French only)
Ordre des chiropraticiens du Québec /
Ordre des dentistes du Québec / Quebec Chiropractors Association
Quebec Dentists Association 1 888 655-8540
1 800 361-4887 http://www.ordredeschiropraticiens.ca/
http://www.odq.qc.ca/Home/ en
tabid/149/%20language/en-US/Default.
INSURANCE
aspx
Here are the two insurance companies for the
Association des orthodontistes du Public Service Health Care Plan:
Québec / Quebec Orthodontists
Public Service Health Care Plan (Sun
Association
Life)
514 282-2756
1 888 757-7427
https://www.
http://www.pshcp.ca/
associationdesorthodontistes.com/en
To download claim forms:
Ordre des optométristes du Québec / http://www.pshcp.ca/forms-and-
Quebec Optometrists Association documents.aspx
1 888 499-0524
https://www.ooq.org Great West (Dental insurance only)
(Website in French only) 1 800 957-9777
https://www.greatwestlife.com/To download claim forms: A family medicine clinic associated with
https://www.greatwestlife.com/you-and- a faculty of academic medicine and
your-family/forms/group-claim-forms/ dedicated primarily to the training of
standard-claims-forms/ family medicine residents in the context
of primary care and research in this field.
We recommend that you consult your insurer In addition to its teaching and research
for eligible expenses before committing to a vocation, it offers medical care and services
health professional. and participates in the development of the
professional discipline. You will most likely
MINISTÈRE DE LA SANTÉ ET DES receive medical care from resident
SERVICES SOCIAUX DU QUÉBEC doctors, who are supervised by the medical
For more information about the Quebec team in place. As with a GMF, you must be
health care system, what resources are registered at the clinic to be able to see a
available to you, facts concerning your health doctor, with or without an appointment.
and the health of your loved ones, visit the http://cqmf.qc.ca/clientele/orp/unites-
department’s website or the Portail Santé medecine-familiale/ (Website in French only)
mieux-être.
http://www.msss.gouv.qc.ca/en/index. A Centre intégré de santé et de
php services sociaux (CISSS) or a Centre
https://www.quebec.ca/en/ intégré universitaire de santé et de
services sociaux (CIUSSS) is:
SOME TERMS EXPLAINED A regional body whose mandate is to provide
A family medicine group (GMF) is: community care and services to the population
A clinic that brings together doctors and nurses of its territory. This range of services ranges
who provide comprehensive health care from prevention to end-of-life care.
monitoring. You must be registered at the clinic
to access this service. To register, you must In general, the CIUSSS of the Capitale-
apply directly to a GMF or fill out the Family Nationale offers its population the following
Physician Access Form. care and services:
• Public health prevention and promotion
A network clinic (or GMF-network) is: activities
A GMF with an increased front-line service • General and specialized medical care
offering for semi-urgent needs and simple • Psychosocial services
urgent needs. In addition to the services • Current health services (immunization,
offered in GMFs, super clinics must offer walk- withdrawal, nursing)
in consultations, radiology and blood sampling • Adaptation, rehabilitation, reintegration
7 days a week to patients who do not have and social integration services
a family physician or are enrolled in another • Coaching and support to the entourage
GMF. https://www.ciusss-capitalenationale.
https://www.quebec.ca/sante/systeme- gouv.qc.ca/a-propos/portrait
et-services-de-sante/organisation-des- (Website in French only)
services/gmf-gmf-u-et-super-clinique/
(Website in French only)
YOU ARE EXPECTING A CHILD? YOU
A family medicine unit (UMF) is:PLAN ON HAVING A CHILD? Clinique prénatale du Jeffery Hale -
Hospitals specialised in obstetrics: Saint Brigid’s*
1250, chemin Sainte-Foy
Centre hospitalier de l’Université Laval Québec (Québec) G1S 2M6
(CHUL) 418 684-5333
2705, boulevard Laurier * for English-speaking parents
Québec (Québec) G1V 4G2
418 525-4444 BIRTH CENTRES (FOLLOW-UP AND
DELIVERY WITH A MIDWIFE)
Hôpital Saint-François d’Assise Maison de naissance de la Capitale-
10, rue de l’Espinay Nationale
Québec (Québec) G1L 3L5 Centre de santé et services sociaux de la
418 525-4444 Vieille-Capitale
1280, 1re Avenue
For a virtual tour of these two hospitals Québec (Québec) G1L 3K9
obstetrics department: 418 651-7453
https://www.chudequebec.ca/patient/
me-preparer-a-accoucher/preparation- Maison de naissance Mimosa
prenatale.aspx (Website in French only) Centre intégré de santé et de services sociaux
Chaudière-Appalaches
CLINICS OFFERING PREGNANCY 182, rue Saint-Romuald
FOLLOW-UP Lévis (Québec) G6W 3G9
We suggest you check with clinics in your 418 839-0205
area even if you don’t have a family doctor.
Some doctors offer pregnancy follow-ups. In Download the guide From Tiny Tot to Toddler:
addition, you can contact the CHUL for more https://www.inspq.qc.ca/en/tiny-tot
information and access to a doctor to monitor
your pregnancy. The following is a list of clinics
that offer pregnancy follow-up.
Centre d’obstétrique et de gynécologie
de la Cité
4250, 1re Avenue, Galeries de Charlesbourg
Québec (Québec) G1H 2S5
418 654-0555
MAclinique Médicale Lebourgneuf
725, Boulevard Lebourgneuf
Québec, QC, G2J 0C4
418 626-1313QUÉBEC PARENTAL INSURANCE FAMILY ALLOWANCES
PLAN (QPIP) Child assistance payment (provincial
What is the Québec Parental Insurance Plan? allowances):
https://www.rrq.gouv.qc.ca/en/
Effective January 1, 2006, the Québec programmes/soutien_enfants/Pages/
Parental Insurance Plan (QPIP) is a concrete soutien_enfants.aspx
way for workers to better reconcile their family
and work responsibilities. It aims to financially Canada child benefit (federal
support new parents, encourage them in their allowances):
desire to have children and support them in http://www.cra-arc.gc.ca/bnfts/ccb/
their willingness to devote more time to their menu-eng.html
children in the first months of their lives.
Does your child have special needs? You may
The QPIP provides benefits to all workers be eligible for additional financial assistance.
(employees and self-employed) who take Please consult the eligibility criteria.
maternity, paternity, parental or adoption
leave. supplement for handicapped children
(provincial allowances);
It replaces the maternity, parental and https://www.rrq.gouv.qc.ca/en/enfants/
adoption benefits that were available to enfant_handicape/supplement-enfant-
new parents in Quebec under the federal handicape/Pages/criteres_admissibilite.
employment insurance system. aspx
The QPIP is an income replacement plan: you Child disability benefit (Federal
must have earned income to qualify for it. allowances):
https://www.canada.ca/en/revenue-
1 888 610-7727 agency/services/child-family-benefits/
https://www.rqap.gouv.qc.ca/en child-disability-benefit.html
Supplement for Handicapped Children
(provincial)
https://www.rrq.gouv.qc.ca/en/enfants/
Pages/enfants.aspx
Supplement for Handicapped Children
(federal)
https://www.canada.ca/en/revenue-
agency/services/child-family-benefits/
child-disability-benefit.htmlYOU WILL BE POSTED? RELEASED?
Here are some tips to facilitate this milestone:
Ask for a copy of your medical record.
Consider asking for medication
prescriptions or referrals to medical
specialists you will need before you find a
new family physician.
If you do not intend to return to the area,
do not forget to tell your family doctor
to leave your place to someone who is
waiting.
Discuss continuity of care with your current
physician.
For released or releasing members, contact
your Veterans Affairs Canada clinical care
manager to learn about available services
or to apply for disability benefits:
1 866 522-2122
Check with your MFRC if there is a health
guide or program to facilitate acces to
health care.NEED TO CONSULT FAST? PRIVATE MEDICAL CARE 1050, chemin Sainte-Foy
We encourage you to check the The following clinics offer private Québec (Québec) G1S 4L8
possibilities with the clinic of your medical care (paid services): 418 682-7511
area. You can visit the following
website to search for a clinic by Cliniques médicales Lacroix Hôpital régional de
postcode: 418 871-1911 Portneuf
http://sante.gouv.qc.ca/ https:// 700, rue Saint-Cyrille
en/repertoire-ressources/ cliniquesmedicaleslacroix. Saint-Raymond (Québec)
consultations-medicales-sans- com/en/ G3L 1W1
rendez-vous/ 418 337-4611
La Cité Médicale
Network-clinic La Cité See beside for contact Jeffery Hale - Saint Brigid’s
Médicale information. 1250, chemin Sainte-Foy
Clinic offering a walk-in service Québec (Québec) G1S 2M6
for people with or without a EMERGENCY ROOMS 418 684-5333
family physician for the entire Hôpital Chauveau * Bilingual Health Care
Québec City region. 11 999, rue de l’Hôpital
www.lacitemedicale.com Québec (Québec) G2A 2T7 Institut universitaire
(French only) 418 842-3651 de cardiologie et de
* Monday to Sunday from 8 am to 10 pm pneumologie de Québec
MAclinique Médicale * ER closest to the Valcartier Miliatry Base 2725, chemin Sainte-Foy
Lebourgneuf Québec (Québec) G1V 4G5
Centre hospitalier de
725, boul. Lebourgneuf 418 656-4564
l’Université Laval (CHUL)
Québec (Québec) G2J 0C4
2705, boulevard Laurier
418-626-1313 Hôtel-Dieu de Lévis
Québec (Québec) G1V 4G2
143, rue Wolfe
418 525-4444
Sainte-Foy * Specialised in paediatrics Lévis (Québec) G6V 3Z1
2600, boul. Laurier, office 295 418 835-7121
Québec (Québec) G1V 4T3 Hôpital Saint-François
418 781-0480 d’Assise MINOR EMERGENCIES
10, rue de l’Espinay MAclinique Médicale
Charlesbourg Québec (Québec) G1L 3L5 Lebourgneuf
8500, boul. Henri-Bourassa, 418 525-4444 725, Boulevard Lebourgneuf
office 250, Door #3 Québec, QC, G2J 0C4
Québec (Québec) G1G 5X1 Hôtel-Dieu de Québec 418-626-1313
418 781-1414 11, côte du Palais
Québec (Québec) G1R 2J6 Some hospitals specialize in
Clinique Médicale Val-Bélair 418 525-4444 specific health areas. Find out
1147, boul. Pie-XI N, local 202 more by contacting them.
Val-Bélair (Québec) G3K 2P8 Hôpital de l’Enfant-Jésus
418-767-2322 1401, 18e Rue
Québec (Québec) G1J 1Z4
* We recommend that you call or check
418 649-0252
the clinic website to learn more about their
functioning and hours of operation.
Hôpital du Saint-SacrementYou can also read
