MADE - Confidunstria Alto Milanese
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MADE – Confidunstria Alto Milanese
Affrontare il New Normal con la trasformazione digitale
Fabrizio Ferro
Presales Director, SER - PTC
www.linkedin.com/in/fabrizio-ferro-ptc
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 1
Affrontare il New Normal con la trasformazione
digitale
Agenda:
Made – Competence Center I4.0
Covid & Digitalizzazione
Tecnologie a disposizione & ripresa
- Progettazione
- Fabbrica
- Manutenzione & service
Il fattore umano
courtesy of PTC
22/05/2020 MADE 4 Webinar: Industrial Smart Working 2
Cosa facciamo
Orientamento Formazione Progetti
➢ Seminari di introduzione I4.0 ➢ Teaching in Factory ➢ Strategia I4.0
➢ Visite Aziendali ➢ Training ➢ Progetti di Innovazione
➢ Webinar e Workshop ➢ Train the Trainers ➢ Demo e Test
➢ Tour al Competence Center ➢ Scouting Tecnologico
➢ Demo specifici Isole Tecnologiche ➢ Validazione progetti I4.0
➢ Consulenza Tecnologica
22/05/2020 MADE 4 Webinar: Industrial Smart Working 3
Cosa facciamo
Orientamento Formazione Progetti
➢ Seminari di introduzione I4.0 ➢ Teaching in Factory ➢ Strategia I4.0
➢ Visite Aziendali ➢ Training ➢ Progetti di Innovazione
➢ Webinar e Workshop ➢ Train the Trainers ➢ Demo e Test
➢ Tour al Competence Center ➢ Scouting Tecnologico
➢ Demo specifici Isole Tecnologiche ➢ Validazione progetti I4.0
➢ Consulenza Tecnologica
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 4
Isole Tecnologiche
Gestione del patrimonio
informativo: Cyber‐Security Virtual Design e
industriale e Big Data sviluppo di prodotto
Analytics
Monitoraggio
energetico -
Monitoraggio e Processo 4.0: Digital
controllo remoto real- Twin di processo, Lean
time dell’impianto 4.0 e Logistica
& Manutenzione 4.0,
Gestione della qualità
in linee discrete
Robotica collaborativa e
Smart Additive
Intelligent Worker
Manufacturing e
Assistance Systems
Tracking di prodotto
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 5 5
MADE per le IMPRESE nel post-Covid
ORIENTARE INFORMARE ENTRARE IN CONTATTO
SUPPORTO IMPRESE
MADE 4 WEBINAR MADE 4 FUTURE
POST-COVID
• MADE 4 Webinar: Divulgazione • MADE 4 Future: Rubrica • Sul sito MADE c’è un’area
tecnica con i partner MADE. bimensili con opinion leader dedicata al «Supporto
Approfondimenti tematici del mondo istituzionale, Imprese Post-Covid19» per
settimanali sui nuovi scenari di economico e aziendale su temi fronteggiare la situazione
Industria 4.0. di politica industriale. corrente (breve-medio termine)
• in ottica di riapertura e
imparare dall’esperienza Covid
per governare «il nuovo
domani»
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 6
Covid & Digitalizzazione
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 8
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 9
How digital transformation can help restart
Smart Connected Processes
Smart Connected Enable Breakthroughs in
Products Drive Critical Operational Effectiveness and
Product and Service Fast Decisions Making
Differentiation PRODUCTS PEOPLE PROCESSES
Smart Connected People Makes
Workforce Productivity and Quality
Soar while ensuring Safety courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 10Digital capabilities examples Flexibility & Remote support & Fast
Informed decisions Design reviews
Remote design reskill
Better quality and Supply chain courtesy of PTC
Remote monitoring Efficiency
safer workers consolidation
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 11Enable digital thread across the company
Customer Service
Focused on improving customer
satisfaction through innovative services, Customer Operations
increased uptime, reduce truck rolls, and Focused on value-added services through
quicker time-to-resolution if failure occurs remote intelligence, customer enabled self-
service, automated replenishment, and data
IIoT & AR driven product/operator recommendations
Corporate/CXO IIoT & AR
Focused on creating new business
models, modernizing the workforce
while increasing shareholder value
IoT Digital dashboards
Manufacturing & Supply Chain
Focused on optimizing plant, asset and
worker productivity to increase throughput,
ensure quality, compliance and worker
safety, and reduce operating costs.
Engineering
Focused on accelerating time to market IIoT & AR
with optimized designs, real-time
simulation and virtual collaboration which Sales & Marketing
will close the loop from design to Focused on giving “Voice of the Product” for
production customer usage and consumable
replenishment while providing inspiring product
CAD & PLM demonstrations through 3D experiences
AR
courtesy of PTC
PRODUCTS | PEOPLE | PROCESSES
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 12Digital thread example
Process plan is created with work instructions,
tools, assets, etc.
Process plans are available to OA as baseline
for work orders
Work orders created and assigned based on
available process plans
Users access and interact with active work
orders
Scan QR codes to AR experiences to view and
interact with work orders
Process Plans Operator Advisor
Work Instructions Customer Application
Mobile Operator Advisor
AR Templates courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 13Digital thread and change
Process plan is changed and approved
New version of the process plan is available
with its associated operations
New work order is created based on the new
PPLAN version
Existing work orders reflect original work
instructions – no authoring needed
No change in AR templates or access to work
Change order visualization
Management
Operator Advisor
Process Plans Customer
Work Instructions Application
Mobile Operator Advisor
AR Templates courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 14Digital thread and closed loop
User launches a work order
QR code(s) for AR experience(s)
shown
User scans a QR code with a mobile
device
AR experience of the selected work
order or operation is launched
User views and interacts with the
presented content
User’s display controlled by step’s
content (aids, tools, prompts, etc.)
Operator Advisor Customer Mobile Operator Advisor
Application AR Templates
Operator view reflects current state
across all users/devices
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 15Tecnologie a disposizione & ripresa -
ProgettazioneCLOUD & Saas
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 17Emerging technologies
Artificial intelligence
3D printing (including machine Digital design, High performance
(additive Advanced learning) simulation, & computing/Next-gen Internet of things
manufacturing) materials Blockchain integration computing (networks & sensors)
Advanced Advanced robotics Biotechnology / Cybersecurity Energy storage Interface of things
analytics & cognitive Biomanufacturing (AR/VR/Mixed
automation reality, wearables,
gesture recognition)
Acceleration of tools for product designTecnologie a disposizione & ripresa –
FabbricaKey business goals IN manufacturing
MANUFACTURING EFFICIENCY
Reduce Maximize Increase
Operational Costs Revenue Growth Asset Efficiency
Lower labor costs Increase service levels Improve asset utilization
Decrease material costs Improve throughput
Reduce capital
expenditures
Cut cost of quality Drive speed and agility on
the factory floor
Reduce overhead and Decrease inventory
supply chain costs Build a flexible workforce that
adapts to the future of work
Reduce changeover times
Lower safety and compliance risk
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 22Digital Manufacturing solutions
ENTERPRISE INTELLIGENT DIGITAL
OPERATIONAL ASSET WORKFORCE
INTELLIGENCE OPTIMIZATION PRODUCTIVITY
Provides real-time manufacturing Enables real-time monitoring, diagnostics, Empowers manufacturing workforces with
performance management to reduce and predictive and prescriptive analytics to actionable, augmented intelligence to
manufacturing costs and increase flexibility avoid unplanned downtime while improve productivity and quality while
and agility of manufacturing networks. maximizing asset utilization. avoiding safety and compliance risk.
Real-time Production Performance Asset Health Monitoring Digital Manufacturing Work Instructions
Monitoring
Predictive Maintenance Augmented 3D Manufacturing Work Instructions
Enterprise Plant Benchmarking
Digital Maintenance Work Instructions Augmented Expert Guidance
Augmented 3D Maintenance Work Augmented Remote Assistance
Instructions
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 23Un esempio recente – IMA GROUP
• Monitoraggio in real-time delle condizioni operative
delle macchine e delle linee di produzione.
• Comprensione del modo in cui l’evoluzione dei vari
parametri incide sull’efficienza
• Miglioramento dei processi con decisioni corrette e
tempestive
La scalabilità e l’apertura di DNA MAP è totale. L’end-user può accedere all’intero set
delle informazioni real-time generate dalle macchine servendosi di un’ampia gamma di
dispositivi e indipendentemente dal luogo in cui si trova.
Martina Stefanon, Business Development Director for Service Innovation, IMA Group
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 24Tecnologie a disposizione & ripresa –
ServiceKey business goals for service LEADERs
SERVICE OPTIMIZATION
Improve Customer Improve Service
Drive Service Revenue Reduce Service Costs
Satisfaction Efficiency
Reduce customer downtime Introduce service models Reduce incident frequency and Lower warranty costs
duration
Meet and beat SLAs Increase product up-sell Eliminate service truck rolls
Improve knowledge transfer and
Empower customers to triage Increase renewals and minimize training Reduce lost time incidents
issues churn
Improve technician efficiency Reduce compliance costs
Improve part identification and Optimize consumables sales
availability Reduce training costs
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 27Service optimization solutions
SERVICE FIELD SERVICE
DISPATCH
VISIBILITY EFFICIENCY
EFFECTIVENESS
(Remote (Technician
(Remote Service)
Monitoring) Efficiency)
Provides real-time visibility to assets in the Remote diagnostics and interaction with assets Empowers technicians with the right
field to avoid unplanned downtime. to speed service delivery without the high cost information and tools to improve
of sending a technician. first-time-fix rates and time-to-resolution.
Real-time Product Monitoring Remote Diagnostics Augmented Remote Assistance
Combine IT/OT Data For Situational Analysis Remote Access And Control Augmented 3D Work Instructions
Condition-based Service Alarm/Alerting Remote Software Management Augmented Expert Capture
Predictive Service Business Process Integration
With FSM/CRM
Customer Remote Assist
Customer Self Service courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 28Il “fattore umano”
Address the skills gap & Enable The future of work
IMPROVE • Challenge: Attracting and retaining workers despite negative perceptions
KNOWLEDGE • Solution: Eliminate routine tasks and leverage workers “soft” skills with real-
TRANSFER time data and up-to-date information
• Challenge: Skills shortage combined with greater product
complexity and customer demands
BUILD NEW
SKILLSETS • Solution: Capture and scale domain knowledge to guide new
technicians and enable a flexible and agile workforce
• Challenge: Inefficient methods of communicating relevant information in
real-time and in-context
DRIVE
• Solution: Connect workers with domain experts with and deliver real-time
PRODUCTIVITY
data and up-to-date work instructions to increase workforce productivity
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 31ENABLES KNOWLEDGE TRANSFER
BOEING & IOWA STATE SRI
30% faster 47% faster
simulated wing comprehending
assembly training instructions
Source: AREA Source: SRI
courtesy of PTC
15/07/2020 MADE: Affrontare il New Normal con la trasformazione digitale 3233
34
Contatti
www.made-cc.eu
info@made-cc.eu
@madecc40
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