Developing Resilience to ride out the tough times - Sport Singapore
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Developing Resilience to ride out the tough times
BUILDING OUR
RESILIENCE
It can be easy to feel anxious these days. Covid-19 has brought about a global wave of disruptions and since the first
case was tested in Singapore in late January 2020, we have seen much changes to the way we are living and
interacting with others. Besides putting strain on the healthcare system, the pandemic has also taken a toll on the
global economy. Some industries such as the hospitality and tourism industry have been badly hit, and jobs have
been lost.
Although unnerving, it is of comfort to know that changes and disruptions to job roles and workplaces are always
happening around us. In such a time like this, resilience is needed to help us make it through the rough times.
How can you Build Up As you focus on your future,
upskilling and staying relevant
your Resilience?
becomes important to help you
1. Focus on your wellbeing seize opportunities when they
arise.
2. Focus on your mindset
3. Focus on your circle of
support
4. Focus on your future
plans
WHAT COURSES Amid the Covid-19 situation, while many
industries have been affected,
CAN YOU TAKE UP job vacancies have opened up in a few
DURING THIS sectors such as:
PERIOD?
Visit MySkillsFuture Healthcare Security Logistics Professional Services
www.myskillsfuture.sg (Human Resources,
Business Administration,
Sales & Marketing)
If you are hoping to take on available
If you are interested in longer-term opportunities in the job market, you can find a
careers in these industries, visit lcourses on MySkillsFuture that can help you
Industry Insights on transit into these roles.
MySkillsFuture to find out more
about possible career prospects.
You can also check
out free courses
available on the portal Check out the A list of these
and kickstart your list of courses courses
here: can also be
learning today.
found on the
next page.
LIST OF COURSES TO HELP YOU TRANSIT INTO
AVAILABLE JOB ROLES
HEALTHCARE
HMI Institute of Health Sciences Pte Ltd NTUC Learning Hub
1. Assist patients with basic hygiene activities 17. WSQ Assist Clients to Meet Basic Hygiene Needs
2. Lifting, transferring and positioning of patients 18. WSQ Work in A Safe Working Environment That
3. Measure and record patient’s vital signs Meets the Workplace Safe and Health (Healthcare)
4. Comply with workplace safety and health policies and Guideline
procedures in the healthcare industry 19. WSQ Assist Client with Clinical Care Needs
5. Respond to illness, accidents and emergencies 20. WSQ Provide Enhanced Personal Care for Clients
6. Demonstrate understanding of healthcare environment 21. Covid Defender Day 2 : Personal Safety and
7. Assist with the implementation of a prescribed care plan Hygiene
with a supervision of a qualified therapist 22. Covid Defender Day 3 : Covid-19 Screening Basics
8. Prepare clinic for services
9. Assist patients with basic hygiene activities
10. Lifting, transferring and positioning of patients
11. Measure and record patient’s vital signs
12. Comply with workplace safety and health policies and
procedures in the healthcare industry
SECURITY
13. Respond to illness, accidents and emergencies 1. Handle Security Incidents & Services
14. Demonstrate understanding of healthcare environment
2. Provide Guard and Patrol Services
15. Assist with the implementation of a prescribed care plan
with a supervision of a qualified therapist
3. Recognise Terrorist Threats
16. Prepare clinic for services 4. Conduct Crowd and Traffic Control
RETAIL
LOGISTICS
Singapore Institute for Retail Studies
Singapore Polytechnic
1. Dangerous Goods Management 1. Adapt to Change
2. Logistics Solutioning 2. Service Excellence
3. Warehouse Cost Optimisation 3. Service Challenges
4. Warehouse 4. Service Leadership
5. Operations Warehouse Performance Measurement 5. Workplace Communications
6. Omni Channel Distribution 6.Productivity Improvement
7. Transport Operations
Temasek Polytechnic
PROFESSIONAL SERVICES
8. Warehouse Management
COVID-19 CITIZEN DEFENDER
PROGRAMME
NTUC Learning Hub
NTUC Learning Hub
9. WSQ Perform Warehouse Operations
Manufacturing 1. Preparing to be SECURITY
an effective Citizen Defender
2. Personal Safety & Hygiene
3. COVID-19 Screening Basics
4. Customer Friendly Language
5. Self-protection Measures in Challenging
Situations
WSQ CERTIFICATE IN WSQ CERTIFIED SERVICE
SERVICE EXCELLENCE PROFESSIONAL
NTUC Learning Hub Singapore Institute for Retail Studies
1. WSQ Provide Go-the-Extra Mile Service 1. WSQ Provide Go-the-Extra Mile Service
2. WSQ Project a Positive and Professional Image 2. WSQ Respond to Service Challenges
3. WSQ Respond to Service Challenges 3. WSQ Project a Positive and Professional
4. WSQ Implement Operations for Service Excellence Image
5. WSQ Work in a Diverse Service Environment powered by
John Maxwell OTHERS
6. WSQ Engage in Service Innovation Initiatives powered by
ESSEC NTUC Learning Hub
7. WSQ Demonstrate the Service Vision (MSF)
1. Fundamentals of the Personal Data Protection
8. WSQ Contribute to Customer Service over Various Platforms
Act (PDPA)
2.WSQ - Perform Advanced Spreadsheet
WSQ ADVANCED CERTIFICATE IN Functions [2016] (ICDL Certification Module:
SERVICE EXCELLENCE Advanced Spreadsheets
NTUC Learning Hub 3. WSQ - Perform Word Processing Functions
[2019] (ICDL Certification Module: Word
1. WSQ Establish Relationships for Customer Confidence Processing
2. WSQ Manage Service Performance
SECURITY
4. WSQ - Perform Spreadsheet Functions [2019]
3. WSQ Role Model the Service Vision (ICDL Certification Module: Spreadsheets
4. WSQ Manage Operations for Service Excellence
5. WSQ Coach for Service Performance Institutes of Higher Learning
6. WSQ Manage a Diverse Service Environment powered by
5. Fundamental of Data Analytics
John Maxwell
6. Introduction to Data Analytics Using Excel
7.WSQ Lead with Service Vision (MSF)
7. Data Analytics for Workplace
8.WSQ Foster Service Innovation
WHAT OTHER COURSES The course directory on MySkillsFuture brings
together courses from over 40 different
CAN I SIGN UP FOR? industries to help you upgrade and deepen your
skills. Browse by industries or simply key into the
search bar to generate your search.
SKILLSFUTURE SERIES To help you narrow down your search, you may
wish to explore some of the programmes on this
Have a look at the curated list of courses under the
page and equip yourself with skills to help you
SkillsFuture Series to help you prepare for the future
navigate the digital economy.
economy. Courses are selected from across eight
emerging areas of skills:
SKILLSFUTURE FOR DIGITAL
WORKPLACE
How can you prepare yourself for the digital
Data analytics Finance Tech-enabled Digital media
services world? A two-day programme with
SkillsFuture for Digital Workplace can help
you learn to properly handle data and work in
a technology-rich environment.
Cybersecurity Entrepreneurship Advanced Urban
Manufacturing Solutions
More details on SkillsFuture for Digital Workplace
Check out the courses here: can be found here:
SKILLSFUTURE INITIATIVES
FOR INDIVIDUALS
OPENING SKILLSFUTURE
Now that you have some idea on the courses CREDIT OF $500
you may wish to take up, here are some
SkillsFuture initiatives you can tap on to begin Introduced in 2016, an opening
your lifelong learning journey. SkillsFuture Credit of $500 is given to
all Singaporeans aged 25 and above
to encourage individual ownership of
skills development and lifelong
ONE-OFF SKILLSFUTURE CREDIT
learning.
TOP-UP
To encourage Singaporeans to engage in lifelong
learning and seize opportunities in the future SKILLSFUTURE
economy, Singaporeans who are 25 years and MID-CAREER SUPPORT
above as at 31 December 2020 will receive a one-
off $500 top up. To support mid-career workers to access career
transition programmes, an additional one-off top
The credit can be used for courses from the 12 up of $500 is provided to Singaporeans aged 40
Institutes of Higher Learning and NTUC Learning Hub to 60 as at 31 December 2020.
from 1 April 2020.
The credit can be used from 1 Oct 2020, on a
The credit is claimable for the full-range of SkillsFuture selection of about 200 courses offered by the
Credit-eligible courses from 1 Oct 2020. Continuing Education and Training Centres.
This top-up will expire on 31 Dec 2025. This top-up will expire on 31 Dec 2025.HOW CAN I CLAIM MY Advanced use of SFC Top up
(between 1 Apr to 30 Sep 2020)
SKILLSFUTURE CREDIT?
Approach the 12 STEP
Opening Balance of $500 Institutes of Higher
Learning or NTUC 01
Learning Hub to
STEP 01 verify your
citizenship and age.
Conduct course search on MySkillsFuture.
Register for course with training provider.
Training provider
STEP will provide you with
STEP 02 02 a form. Complete
and submit to
Once course confirmation email and invoice is traning provider.
received, log in to MySkillsFuture with your SingPass
to submit your claim.
SkillsFuture STEP
Singapore will
STEP 03 inform you via email 03
Input all required fields, attach supporting documents and on the outcome of
your claim
submit
submission.
STEP 04 STEP The training
provider will enrol
Submit your claim under 04 you in the course.
SkillsFuture Credit in the
drop-down menuCOURSE FEE SUBSIDIES Besides the SkillsFuture Credit, additional course fees subsidies of up to 90% are also provided for a wide- range of courses. These subsidies help provide additional financial support to help you take on new courses. Here is an example to illustrate this.
OTHER SUPPORT SCHEMES
To help individuals ride through these tough times, other support measures
are available. Check out some of them below.
SEP INCOME RELIEF ENHANCED
SCHEME (SIRS) WORKFARE
For eligible self-employed persons
SPECIAL PAYMENT
(SEPs) with less means and family
support. Individuals must have started For Singaporean employees and
work as an SEP on or before 25 March self-employed persons who
2020. received Workfare Income
Supplement payments in Work
Receive 3 quarterly cash payments of Year 2019.
$3,000 each (May, July and Oct 2020)
Receive two payments of $1,500
Automatic qualification for those aged (Jul and Oct 2020)
37 and over in 2020 and who declared
positive SEP income to IRAS / CPF For more info, visit:
Board for Work Year 2018 https://www.workfare.gov.sg
For more info, visit:
https://www.ntuc.com.sg/sirs/COVID-19
SGUNITED JOBS SUPPORT GRANT
Singaporeans and PRs (aged 16 and
10,000 more jobs will be created in
above) affected by the economic
the next 1 year to help jobseekers impact of Covid-19 may apply for the
and workers affected by the Covid- grant. These individuals must be
19 situation. presently unemployed due to
retrenchment or contract termination,
The Government is accelerating or presently on involuntary no-pay
hiring plans to recruit for both leave (for at least 3 consecutive
temporary and permanent roles, months or presently experiencing
and working closely with the reduced monthly salary (at least 30%)
Singapore Business Federation for three consecutive months or more.
and the Trade Associations and
Chambers to identify private sector
Eligible recipients can get up to
job opportunities. $800 per month, for 3 months,
credited into their bank account.
For more info, visit
https://www.wsg.gov.sg/SGUnited.
html For other support measures,
visit www.supportgowhere.sg“Persistence and resilience
only come from having been
given the chance to work
“The greatest glory in
living lies not in never through difficult times”
falling, but in rising every – Gever Tulley
time we fall”
– Nelson Mandela
“Resilience is accepting your new reality, even if it’s
less good than the one you had before. You can
fight it, you can do nothing but scream about what
you’ve lost, or you can accept that and try to put
together something that’s good”
– Elizabeth EdwardsYou can also read
