LIST OF SERVICES AYUNTAMIENTO DE LOS ALCAZARES - Ayuntamiento de Los Alcázares
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LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
GENERAL SERVICES
- Rescue’s and first aid services (high season)
- 112 Security; emergency, Local Police and Guardia Civil (all year)
- signaling by safety flags (high season)
- signaling restricted áreas for bathers
- Bathing area marked by buoys (from may to october)
- Nets againts jellyfish
- Ambphibious wheelchairs and crutchs (high season)
- Bath help for disabled people, with carer (high season)
- Shadow areas for persons with reduced mobility
- In case of waste of sewage uncontrolable, marine plague or another elements that could
be a potential high-risk, the beach will be closed
- Information service: it will be given to the users of the beach available in season bath,
codes of conduct, safety, hygienic and sanitary conditions, information about excepted
conducts in use of the beach
- Information’s Points:
Informative placard
First Aids Services.
- Cleaning services: mechanical and handly sand cleaning, footbath, walkways, parking,
pedestrian access, toilets, litter bins, bench, information panels and selective waste
collection (all year)
- Public water closet, free and for disabled people or with technical help (from Easter to
October)
- Refreshment stands from Easter to October
- Control and test of the bath water quality, from May to September
- Control of the presence of fungus in the sand and footbath from June to September
- Night lighting
- Benchs
- Litter bins in beach, promenade and selective waste points
- Closer marina: CLUB NÁUTICO MAR MENOR
- Tourist Offices: Los Alcázares, 12, Trece de Octubre Avenue. Tel. 968 575756
Los Narejos,17, Avda. Rio Nalon. Tel. 968 58 21 19
- Taxi rank: Avda. de la Libertad with Isla Farallón street. Tel. 968 574105
- Buses : Globalia (Alicante-Cartagena), Interbus (Murcia y Aeropuerto
Internacional Región de Murcia) y Travelpym (local line)
BAHT SEASON
It is established as a period of maximum number of users and bathing season from 01 July to 31
August.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
COMMITMENTS AND SIGNS
Commitments:
- Presence of lifeguards during eight hours uninterrupted
- Civic security attention in a optimum time.
- In case of presence of elements that suppose a potential risk for the bathers, will be a
protocol actuation.
- Flag with information about: the water state according to meteorological conditions or
presence of marine plagues or waste (green: optimum state, yellow: alert and red: bath
forbidden).
- Establishment of areas indicated with buoys.
- To guarantee that the activity of the installations temporary companies are regulated.
- We’ll watch over the good condition and working of services and equipment in the
beach.
- Facilities for the public bath available to people with reduced mobility and keep in a
good condition the access for people with reduced mobility.
- We’ll wacth over the correct cleaning of the beach, using the best facilities for each
situation. Waste collection, empty litter bins and containers, cleaning and daily
maintenance of de sand, during high season
- Publication of the analytical results. Analysis every 15 days, from may to September, of
the quality of the water. Every month quality analysis of the sand and footbaths, during
the high season.
- Higienic and sanitary control of beach bars in the beach.
- Make periodics satisfaction polls to know suggestions and complaints and evaluate the
citizen satisfaction
- Promise to manage the complaints of users formalized through the Town Hall General
Register in an optimal time
Signs:
- Hotel´s occupation%
- Waste weigh
- Water’s consume in footbaths
- Preventive maintenance %
- Incidences’ number.
- Number of crimes, offenses and lacks commited in the beaches or in surroundings
- Number of beach cleaning incidences
- Statistic study of medical care: rescues, cure, burning, knocks, disabled bath in the
beach, faint, etc.
- Number of sea rescue
- Number of medical care with ambulance on the beach
- Number of opinion poll from users and results of evaluation of the different services
and equipments: about cleaning, maintenance, services, security, medical assistance,
accessibility, etc.
- Number of complaints about services
COMPLAINTS AND SUGGESTIONS
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
We promise to listen and analyze the opinions, complaints and suggestions they have about the
services provided on the beach. For this you can request and complete a simple satisfaction poll
that you will find in:
Tourist Office Los Narejos, Avda. Rio Nalon, 17 Tel. 968 58 21 19
Los Alcázares Tourist Office, Avda. Trece de Octubre No. 12. Tel. 968 57 57 56
Civil Protection Post in the different beaches
www.losalcazares.es
If you want to enter into any complaint or suggestion you can do so through the General
Register of the City.
OBJECTIVES AND GOALS
In relation of the definition of objectives according to que Quality Management System
implemented in our beaches, we establish specific, measurable and temporary objectives. The
objectives and improvements that have been established in 2019 to date are these:
- environmental simulation on beaches.
- Increased the control over food security; increased one month more the microbiological
control of food and work surfaces into beach bars. (June- July- August)
- Increase the sanitary hygienic control of the sand beach and surfaces of the footbaths,
from June to September.
- New wooden walkway in Carrion and La Concha beaches, (from the third week of July)
- Environmental awareness: distribution in beach bars, civil protection posts, tourist
officces and hotels with more than 8000 beach ashtray.
- Beach safety: identification bracelets in civil protection post in beaches
- Collaboration in the program from General Direction of Health in Murcia “Beaches
without smoke”. With this program we want to promote healthy lifestyles. Promotion of
the leisure and healthy tourism. We have included la Concha Beach as the first “Beach
without smoke” in Los Alcazares.
- New playground in Las Palmeras beach.
- New leisure area in Los Narejos, close to “Chinguirito” and “El Arenal”
- Renovation of all beach cleaning machinery: tractor, beach cleaning machine, and
leveler.
Objectives and goals in 2018:
- Infrastructure: rehabilitation of marine platform in El Espejo Beach.ç
- Sport and leisure activities: installation of a new biohealthy circuit in La Concha, Las
Palmeras and Los Narejos Beaches.
- Rescue and Safety: Rescue personal watercraft with mobilization device an built-in
displacement and transport cartç
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LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
- Permanent infrastructure: replenishment (supply and installation) of four footbath with
drainage well and base for Las Salinas beach (2 units), El Espejo beach (1 unit) and Las
Palmeras beach (1unit).
- Sport and leisure activities: installation of calisthenics circuit in Las Palmeras Beach.
- Sport and leisures activities: renovation of a playground in Los Narejos Beach.
- Adaptation of El Espejo Square.
- Installation of new wooden walkways.
- Placement of litter bins in the promenade of our beaches.
SPECIFIC SERVICES BEACHES
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
LOS NAREJOS BEACH - Loudspeakers.
Characteristics: - Playground.
- Area: 1500 metres - Litter bin on the beach and on the
- Stage of occupancy: HIGH promenade.
- Stage of urbanization: URBAN - Boat hire.
- Composition: SAND - Night lighting.
- Grain of the Sand: STOUT - Public telephones.
Services: - Nearest yachting harbour: CLUB
- First Aids.: Lima 2, Lima 1 NAÚTICO MAR MENOR.
- Access with wooden sandway. - Nearest Taxi stop: Plaza Miguel de
- Paper, Glass and parking Containning. Cervantes, Los Narejos.
- Bikes parking. - Buses: Globalia, Lycar and Travelpym
- Refreshment stands.
- Hire services of sunshade and
deckchairs. ■ EL ESPEJO BEACH
- Cleanfeet free and public. Characteristics:
- Disabled people parking. - Area: 1200 metres
- Tourist information stand. - Stage of occupancy: HIGH
- Tourist information placard. - Stage of urbanization: URBAN
- Water closet adapted for disabled - Composition: SAND
people. - Grain of the Sand: STOUT
- Loudspeakers. Services:
- Playground. - First Aids .
- Litter bin on the beach and on the - Access with wooden sandway.
promenade. - Paper, Glass and parking Containning.
- Boat hire. - Bikes parking.
- Night lighting. - Refreshment stands.
- Public telephones. - Hire services of sunshade and
- Nearest yachting harbour: CLUB deckchairs.
NAÚTICO MAR MENOR. - Cleanfeet free and public.
- Nearest Taxi stop: Plaza Miguel de - Disabled people parking.
Cervantes, Los Narejos. - Tourist information stand
- Buses: Globalia, Lycar and Travelpym - Tourist information placard.
- Water closet adapted for disabled
■ LAS PALMERAS BEACH people.
Characteristics: - Loudspeakers.
- Area: 1000 metres - Playground.
- Stage of occupancy: MEDIUM - Litter bin on the beach and on the
- Stage of urbanization: URBAN promenade.
- Composition: SAND - Boat hire.
- Grain of the Sand: STOUT - Night lighting.
Services: - Public telephones.
- First Aids . - Nearest yachting harbour: CLUB
- Access with wooden sandway. NAÚTICO MAR MENOR.
- Paper, Glass and parking Containning. - Nearest Taxi stop: Calle Concepción,
- Bikes parking. Los Alcázares.
- Refreshment stands. - Buses: Globalia, Lycar and Travelpym
- Hire services of sunshade and
deckchairs.
- Cleanfeet free and public. ■ MANZANARES BEACH
- Disabled people parking. Characteristics:
- Tourist information placard. - Area: 800 metres
- Water closet adapted for disabled - Stage of occupancy: High
people. - Stage of urbanization: URBAN
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
- Composition: SAND - Disabled people parking.
- Grain of the Sand: STOUT - Tourist information placard.
Services: - Water closet adapted for disabled
- First Aids. people.
- Access with wooden sandway. - Litter bin on the beach and on the
- Paper, Glass and parking Containning. promenade.
- Bikes parking. - Night lighting.
- Refreshment stands. - Nearest yachting harbour: CLUB
- Hire services of sunshade and NAÚTICO MAR MENOR.
deckchairs. - Nearest Taxi stop: Calle Concepción,
- Cleanfeet free and public. Los Alcázares.
- Disabled people parking. - Buses: Globalia, Lycar and Travelpym
- Tourist information placard.
- Water closet adapted for disabled ■ LA CONCHA BEACH
people. Characteristics:
- Loudspeakers. Area: 400 metres.
- Litter bin on the beach and on the Stage of occupancy: MEDIUM
promenade. Stage of urbanization: URBAN
- Night lighting. Composition: SAND
- Public telephones. Grain of the Sand: STOUT
- Nearest yachting harbour: CLUB Services:
NAÚTICO MAR MENOR. - First Aids .
- Nearest Taxi stop: Calle Concepción, - Access with wooden sandway.
Los Alcázares. - Paper, Glass and parking Containning.
- Buses: Globalia, Lycar and Travelpym - Bikes parking.
- Refreshment stands.
- Hire services of sunshade and
■ CARRIÓN BEACH: deckchairs.
Characteristics: - Cleanfeet free and public.
- Area: 600 metres - Disabled people parking.
- Stage of occupancy: HIGH - Tourist information placard.
- Stage of urbanization: URBAN - Water closet adapted for disabled
- Composition: SAND people.
- Grain for the sand: STOUT - Litter bin on the beach and on the
Services: promenade.
- First Aids . - Night lighting.
- Access with wooden sandway. - Public telephone.
- Paper, Glass and parking Containning. - Nearest yachting harbour: CLUB
- Bikes parking. NAÚTICO MAR MENOR.
- Refreshment stands. - Nearest Taxi stop: Calle Concepción,
- Cleanfeet free and public. Los Alcázares.
- Buses: Globalia, Lycar and Travelpym
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
QUALITY OF WATER, SAND AND SURFACE LAVAPIÉS
According to the RD 1341/2007, the Comunidad Autónoma of the Región of Murcia makes
numerous bathing water sampling .
Updated on bathing water quality information is available at the tourist offices, civil protection
positions beaches, www.losalcazares.es, Health Portal of the Region of Murcia
www.murciasalud.es, nayade.msc.es, Canal Mar Menor.
Also from the City of Los Alcazares is controlled, in high season, the presence of fungi in sand
and footbaths surfaces.
SAMPLING OF SAND AND SURFACES LAVAPIÉS THE YEAR 2016
During peak season, sampling both sand and footbaths surfaces whose results were within the
control limits were made.
The control limits are:
FOOTWASH SAND
Parameters Reference Values Parameters Reference Values
Molds and yeasts *1 ufc/cm2 Enterococci **185 ufc/g
Escherichia coli **500 ufc/g
Molds and yeasts ***118,6+/-23,7 ufc/g
* Decree No. 58/1992 of 28 May. Sanitary conditions public swimming pools. Murcia region.
** Royal Decree 1341/2007, of October 11, on quality management of bathing water.
*** Statistical Data Reference Laboratories Munuera S.L.
WATER QUALITY SAMPLING OF BATH
* Quality obtained based on the results of mandatory control parameters:
coastal water and transition
quality
Enough ** Good * * Excellent Units
Intestinal Enterococci 185 200 100 Ufc o NMP/100ml
Escherichia coli 500 500 250 Ufc o NMP/100ml
* In accordance with the assessment of percentile 95. See Annex II of RD 1341/2007, of
October 11 (BOE 257, of October 26, 2007) With
** Based upon a 90-percentile evaluation See Annex II of RD 1341/2007, of October 11 (BOE
257, of October 26, 2007) With
ASSESSMENT: Excellent - Good - Enough – Insufficient
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019
LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
CS-01 LIST OF SERVICES. ED.4/FEBERO 2014 updated junio2019LIST OF SERVICES
AYUNTAMIENTO DE LOS ALCAZARES.
Equipamiento lúdico deportivo
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