LG SOURCING VENDOR QUALITY MANAGEMENT SYSTEM REQUIREMENTS
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LG SOURCING VENDOR
QUALITY MANAGEMENT SYSTEM
REQUIREMENTS
LG Sourcing QMS ver01 03.29.2010 Page 1 of 16PAGE INTENTIONALLY LEFT BLANK
Copyright © 2010, LF Corporation - All rights reserved
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording,
or any information storage and retrieval system, without permission in writing from LG Sourcing Vice President of Quality.
LG Sourcing QMS ver01 03.29.2010 Page 2 of 16Introduction:
These requirements are set forth to ensure that all of LG Sourcing Vendors are
successfully meeting the quality expectations of LG Sourcing and its customers. The
vision of LG Sourcing Quality Assurance is to assure quality processes and manufacturing
practices are in place within its vendor’s manufacturing facilities resulting in the safest
and highest quality product being provided to LG Sourcing and their customers. These
requirements are meant to improve the vendor’s quality systems whether already fully
established or just being developed. While these requirements are meant to improve
quality, they don’t guarantee the quality of the final product. The vendor is still
ultimately responsible for supplying quality product that meets LG Sourcing
expectations and total customer satisfaction.
This Quality Management System contains provisions that are fully required for
compliance and others that are recommended best practices. All provisions referenced
within this document and the ISO document that begin with “shall” are mandatory
requirements to be implemented within the vendor’s organization. All provisions that
begin with “should” are recommended for implementation within the vendor’s
organization. These recommendations are applied to items that will establish a more
robust Quality Managements System and will greatly benefit the vendor once
implemented. The vendor must consider all provisions when establishing their Quality
Management System.
All vendors shall purchase copies of the ISO 9001:2008 standard to reference these
requirements. All other referenced documents and manuals referenced herein should
be purchased by the vendor to aid in the implementation of their QMS.
LG Sourcing QMS ver01 03.29.2010 Page 3 of 16All vendors in establishing their Quality Management System shall implement and
comply with all of the following paragraphs of the LG Sourcing Vendor QMS
Requirements. Requirements in plain black text are from the ISO 9001:2008 standard.
The vendor shall refer to the ISO 9001:2008 standard for these requirements. All
paragraphs preceded by “L” and shown in RED Italics are LG Sourcing Quality
Management System requirements.
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
4.2.1 General
4.2.2 Quality manual
4.2.3 Control of documents
4.2.4 Control of records
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.4 Planning
5.4.1 Quality objectives
5.4.2 Quality management system planning
5.6 Management review
5.6.1 General
5.6.2 Review input
5.6.3 Review output
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.2.1 General
6.2.2 Competence, training and awareness
6.3 Infrastructure
6.4 Work environment
LG Sourcing QMS ver01 03.29.2010 Page 4 of 167 Product realization
7.1 Planning of product realization
L7.1.1 In planning product realization, the vendor shall determine the required
verification, validation of raw materials and the criteria for acceptance;
L7.1.2 In planning product realization, the vendor shall determine the required
product packaging, preservation, identification, labeling, shipment
method and criteria
L7.1.3 Advanced Product Quality Planning
L7.1.3.1 To meet LG Sourcing expectations the vendor shall establish and
implement an Advanced Product Quality Planning (APQP) process.
The vendor shall convene multi-disciplinary teams to prepare for
production of new or changed products. These teams shall use
appropriate techniques to satisfy these requirements. A source for
these requirements is the Advanced Product Quality Planning and
Control Plan-APQP Reference Manual (available at
http://www.aiag.org). Similar techniques that accomplish the
intent are acceptable.
L7.1.3.2 Team actions shall include:
a) Development/finalization of special characteristics
b) Development and review of FMEAs (Failure Mode and Effects
Analysis, see 4.1.6)
c) Establishment of actions to reduce the potential failure
modes with high risk priority numbers
d) Development and review of Control Plans
L7.1.4 Key Product/Process Characteristics (KPCs)
L7.1.4.1 The vendor’s process control guidelines and similar documents (e.g.
Control Plans, FMEAs, Operator Instructions, etc.) shall indicate
which process steps affect Special Characteristics / Key
Product/Process Characteristics (KPCs).
L7.1.5 Product Safety
L7.1.5.1 Due care shall be used and product safety shall be considered in the
vendor’s design control element and process control policies and
practices. The vendor shall promote internal awareness of safety
considerations relative to the vendor’s product.
LG Sourcing QMS ver01 03.29.2010 Page 5 of 16L7.1.6 Process Failure Mode and Effects Analysis (Process FMEAs)
L7.1.6.1 Process FMEAs shall consider all Special Characteristics / Key
Product/Process Characteristics (KPCs). Efforts shall be taken to
improve the process to achieve defect prevention rather than
defect detection. Refer to the Potential Failure Mode and Effects
Analysis Reference Manual (available at http://www.aiag.org) for
guidelines in completing FMEAs.
L7.1.7 Mistake Proofing
L7.1.7.1 The vendor shall utilize appropriate mistake proofing
methodologies during the planning of processes, facilities,
equipment and tooling.
L7.1.8 Quality/Control Plans
L7.1.8.1 The vendor shall develop Control Plans at the system, subsystem,
component and or material level, as appropriate for the product
supplied.
L7.1.8.2 The Control Plan shall include the information required in the
Control Plan form.
L7.1.8.3 The Control Plan shall document the product/process
characteristics, process controls, tests and measurement systems
that occur during production. The vendor shall use a multi-
disciplinary approach to development of the Control Plans. A multi-
disciplinary approach typically includes design, manufacturing,
engineering, quality, production and other appropriate personnel.
It may include sub-contractor personnel and customer personnel if
appropriate or required.
L7.1.8.4 Control Plans shall be reviewed and updated as appropriate when
any of the following occur:
a) The product is changed.
b) The processes are changed
c) The processes become unstable.
d) The processes become non-capable.
e) Inspection method, frequency, etc is revised
L7.1.9 Master Sample Process
L7.1.9.1 The vendor shall plan for and fully comply with all requirements set
forth in Master Sample Process document.
7.2 Customer-related processes
7.2.1 Determination of requirements related to the product
7.2.2 Review of requirements related to the product
7.2.3 Customer communication
LG Sourcing QMS ver01 03.29.2010 Page 6 of 167.3 Design and development
7.3.1 Design and development planning
7.4 Purchasing
7.4.1 Purchasing process
L7.4.1.1 The vendor shall establish and maintain a supplier/subcontractor
qualification process to ensure the above requirements are met.
L7.4.1.2 The vendor shall implement a supplier/subcontractor development
program and qualification process to ensure the quality of supplied
and subcontracted materials and product.
L7.4.1.3 The vendor shall implement a program to require 100% on-time
delivery from suppliers/subcontractors.
L7.4.1.4 The vendor shall implement a system to monitor the delivery
performance of its suppliers/subcontractors and require written
corrective action when a supplier’s/subcontractor’s performance
does not meet expectations.
L7.4.1.5 The vendor shall assure the conformance of purchased goods
through any method deemed reliable. These methods may include,
but are not limited to, supplier/subcontractor previous
performance, demonstrated production process capability (with a
capability index CpK ≥ 1.33, CpK ≥ 1.67 is desired), product and
process inspections/tests, etc.
7.4.2 Purchasing information
7.4.3 Verification if purchased product
7.5 Production and service provision
7.5.1 Control of production and service provision
L7.5.1.1 Maintenance of Premises:
L7.5.1.1.1 The vendor shall ensure maintenance of premises in a state of
order, cleanliness and repair appropriate to the product(s)
manufactured. The vendor shall ensure the use of 5S activities
to maintain production area order and cleanliness.
LG Sourcing QMS ver01 03.29.2010 Page 7 of 16L7.5.1.2 Preventive Maintenance:
L7.5.1.2.1 The vendor shall identify key process equipment and provide
appropriate resources for machine/equipment maintenance
and develop an effective planned total preventive
maintenance system. At a minimum, this system shall include:
a) A procedure that describes planned maintenance
activities
b) Scheduled maintenance activities
c) A procedure providing for packaging and preservation of
equipment, tooling and gaging
d) Availability of replacement parts for key manufacturing
equipment
e) Documenting, evaluating and improving maintenance
objectives
7.5.2 Validation of processes for production and service provision
7.5.3 Identification and traceability
7.5.5 Preservation of product
7.6 Control of monitoring and measuring equipment
L7.6.1 Calibration:
L7.6.1.1 Trained and qualified gage calibration personnel, accredited outside
calibration services or original equipment manufacturer shall be
used for all inspection, measuring and test equipment calibrations.
L7.6.1.2 Measurement Systems Analysis (MSA):
L7.6.1.2.1 Appropriate statistical, Measurement Systems Analysis (MSA),
studies shall be conducted to analyze measurement system
variation. These MSA studies shall be used on all measuring
and test equipment used to measure Key Product/Process
Characteristics (KPCs), characteristics that affect the quality of
the product/process or other systems, including both variable
and attribute measuring systems.
L7.6.1.2.2 Acceptance criteria for variable measurements systems
analysis Gage Repeatability and Reproducibility (GR&R) are as
follows:
≤ 10% - The measurement system is acceptable
>10% and < 30% - The measurement system may be
acceptable or may require corrective action depending on
importance of test, costs involved to improve, etc
≥ 30% - The measurement system is not acceptable and
requires corrective action before acceptance or repeating the
study.
LG Sourcing QMS ver01 03.29.2010 Page 8 of 16L7.6.1.2.3 Acceptance criteria for attribute measurements systems
analysis Gage Repeatability and Reproducibility (GR&R) are
100% agreement of all samples.
Note: Guidelines and more specific information on
measurement systems analysis can be found in additional ISO
documentation. General information can be found in ISO/IEC
17025:2005. Specifics for carrying out Measurement Systems
Analysis can be found in the Measurement Systems Analysis
Reference Manual (available at http://www.aiag.org).
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.2.1 Customer satisfaction
8.2.2 Internal Audit
L8.2.2.1 Internal audits shall cover all shifts and be conducted on at least an
annual basis. Internal audit frequencies should be increased when
internal and external nonconformances are found or a customer
complaint is received.
L8.2.2.2 The vendor shall:
a) be required to implement their own auditor program to assure an
effective QMS. Note: The Third party audit is not to be considered
as the vendor’s audit program;
b) be required to have Senior Management review all audit findings,
implement improvements as appropriate, and keep records of
decisions made.
L8.2.3 Monitoring and measurement of processes
L8.2.3.1 Process Monitoring:
L8.2.3.1.1 The vendor shall prepare and maintain documented process
monitoring (e.g. inspection and test procedures, etc) and
operator instructions for all employees having responsibilities
for operation of processes. These instructions shall be
accessible at the work station. Job instructions should be
available at the time needed without disruption to the job
being performed by the operator.
LG Sourcing QMS ver01 03.29.2010 Page 9 of 16L8.2.3.2 Process Changes:
L8.2.3.2.1 The vendor shall maintain records of process changes,
effective dates, and approvals. Changes to promote
continuous improvement are encouraged. Process or product
changes that may affect product integrity, safety, quality or
raw materials shall be reported to LG Sourcing prior to
implementation.
L8.2.3.3 Changeovers:
L8.2.3.3.1 The vendor shall verify job setups whenever a setup or
changeover operation is performed (e.g. initial run of a job,
material change, job change, significant time lapse between
runs, etc). This verification shall be at least 3 pieces of fully
conforming product for all attributes contained in the control
plan and/or inspection instructions. Periodic comparison to
Master Samples and last-off product is highly recommended.
L8.2.3.4 Statistical Techniques:
L8.2.3.4.1 The vendor shall identify the need for statistical techniques
required for establishing, controlling and verifying process
capability and product characteristics.
L8.2.3.4.2 The vendor shall establish and maintain documented
procedures to implement and control the application of the
statistical techniques identified.
L8.2.3.4.3 Statistical techniques, if applicable, for each process should be
determined during Advanced Product Quality Planning (APQP)
and shall be included in the inspection plan (Control Plan).
Note: The vendor can refer ISO/TR 100017:2003 for guidance
on acceptable statistical techniques and their application. The
bibliography of this text lists documents related to the use of
specific statistical techniques. Additional information on
Statistical Process Control (SPC) can be found in the Statistical
Process Control Reference Manual (available at
http://www.aiag.org).
L8.2.4 Monitoring and measurement of product
L8.2.4.1 The vendor shall assure that the product meets the quality
requirements and intended function on a recurring basis.
L8.2.4.2 Key Product/Process Characteristics:
L8.2.4.2.1 The vendor shall identify, define, document, and plan for
measurement, control and improvement of Key
Product/Process Characteristics (KPCs). The vendor shall
provide documentation showing compliance with these
requirements when requested by LG Sourcing.
LG Sourcing QMS ver01 03.29.2010 Page 10 of 16L8.2.4.3 Process Monitoring and Capability:
L8.2.4.3.1 The vendor shall have a process to identify, document and
understand Key Product/Process Characteristics and can
demonstrate a statistically stable process for these Key
Product/Process Characteristics and other product and process
parameters, as required. Once into production, a minimum of
a 30 piece sample shall be used to determine capability. This
sample shall be selected from a minimum of 3 different
production runs and account for as many types of process
variation as practical. A CpK ≥ 1.33 shall be met and
maintained on these Key Product/Process Characteristics and
other product and process parameters, as required. A CpK ≥
1.67 is desired. All KPCs and processes having a CpKL8.2.4.6 Final Audit Requirements:
L8.2.4.6.1 The vendor shall conduct audits of packaged final product to
verify conformance to all specified requirements (e.g. product,
packaging, labeling, contents, etc) at an appropriate interval.
L8.2.4.7 Annual Test Requirements:
L8.2.4.7.1 All product shall be tested annually by a third party certified
test facility approved by LG Sourcing unless otherwise directed
in writing by LG Sourcing.
L8.2.4.8 Regulatory Compliance:
L8.2.4.8.1 The vendor shall assure compliance with international,
national, local and LG Sourcing legal and social regulatory
requirements, where applicable.
L8.2.4.8.2 The vendor shall ensure that all product claims related to any
regulatory standards, industry standards, or nationally
recognized product listing (e.g. UL, CSA, ANSI, etc) or
performance claims are certified by a 3rd party test lab
approved by LG Sourcing. The vendor shall provide such
evidence to LG Sourcing upon request.
L8.2.4.9 LG Sourcing Intended Product Use:
L8.2.4.9.1 The vendor shall have a process for determining and
understanding the end use expectations and functionality of
the product. Key features should be identified (and controlled
per process assessment section).
8.3 Control of nonconforming product
L8.3.1 Product Deviations:
L8.3.1.1 The vendor shall obtain prior LG Sourcing authorization whenever
the product or process is different from that of the currently
approved product. Any changes from the approved Master Sample
product require LG Sourcing approval prior to shipment. In cases
where a final PO inspection must occur, this prior approval must be
presented to the 3rd party inspector during the final PO inspection.
LG Sourcing QMS ver01 03.29.2010 Page 12 of 168.5 Improvement
8.5.1 Continual improvement
L8.5.1.1 Continuous Improvement:
L8.5.1.1.1 The vendor shall continuously improve in quality and service
(including timing and delivery) that benefit all customers. A
continuous improvement philosophy shall be fully
implemented throughout the vendor’s organization. This
continuous improvement philosophy shall extend to product
characteristics, with the highest emphasis being placed on Key
Product Characteristics (KPCs).
L8.5.1.1.2 Vendors shall provide a system for continuous improvement of
cost.
L8.5.1.1.3 Possible techniques for continuous improvement may include,
but are not limited to:
Control Charts/SPC
Six Sigma / Design of Experiments (DOE)
Parts per million (PPM) defect analysis
Value Analysis
Benchmarking
Mistake Proofing
Preventive Actions
L8.5.1.2 Process Performance Action Plans:
L8.5.1.2.1 The vendor shall develop a prioritized action plan for
continuous improvement in processes that have demonstrated
stability, acceptable capability (CpK ≥ 1.33) and performance.
Processes with unacceptable capability (CpK < 1.33) or
performance require corrective action.
8.5.2 Corrective action
L8.5.2.1 The procedures for corrective actions shall include:
a) the effective handling of customer complaints and reports of
product nonconformities;
b) investigation of the cause of nonconformities relating to
product, process and quality systems, and recording the results
of the investigation.
c) determination of the permanent corrective action needed to
eliminate the cause of the nonconformities;
d) application of controls to ensure that permanent corrective
action is taken and that it is effective
LG Sourcing QMS ver01 03.29.2010 Page 13 of 16e) interim containment evaluation and actions to ensure
nonconforming product at the vendor’s location, e.g. in-process,
finished goods, etc is identified and contained to prevent
shipment to LG Sourcing. Further containment actions may be
required.
f) where applicable, the vendor shall apply the permanent
corrective action taken and controls implemented to eliminate
the cause of the nonconformity to other similar processes.
L8.5.2.2 Corrective Action Techniques:
L8.5.2.2.1 Possible Corrective Action techniques may include, but are not
limited to:
Root Cause Analysis
Fishbone
5-Why
Brainstorming
FMEA
L8.5.2.3 Corrective Action Reporting:
L8.5.2.3.1 All permanent corrective actions shall be reported to LG
Sourcing. All vendors shall include in the Corrective Action
report at a minimum the following:
a) item # and description, open, status and closed dates
b) vendor contact information
c) comprehensive problem description
d) implemented and verified interim containment actions
e) defined and verified comprehensive root cause analysis
f) defined and verified corrective actions
g) implemented permanent corrective actions taken
h) systemic actions taken to prevent recurrence of problem
8.5.3 Preventive action
LG Sourcing QMS ver01 03.29.2010 Page 14 of 16GLOSSARY OF TERMS
Vendor: All references contained herein as “Vendor” are considered to be the direct
supplier of finished goods to LG Sourcing.
Supplier/Subcontractor: All references contained herein as “Supplier/Subcontractor” are
considered to be any organization that supplies or subcontracts services for the
“Vendor” that affects the quality of any component or finished good supplied by the
“Vendor” to LG Sourcing.
Process Capability: A method by where using statistics, you may predict the likelihood of
producing key features of a product within specification over a period of time. A
Process Capability (CpK) of 1.33 in the minimum acceptable level during production and
a target of 1.66 is desired.
Permanent Corrective Action: A corrective action that includes all of the controls,
methodologies and actions necessary to ensure that the root cause is identified and
corrective action has been implemented to ensure the problem does not reoccur.
8D: An eight step method for resolving and correcting product and process issues.
Form the Team (define objectives of the team, scope the plan, and timetable)
Clarify the Problem (state the problem as concisely as possible)
Contain the Problem (quarantine all suspect product from all points of flow)
Identify potential Root Causes (brainstorm potential reasons for failure)
Generate Solutions (identify possible solutions for likely root causes)
Implement Permanent Solutions (based off most likely failures)
Prevent Recurrence (look at like product and processes, fix systems)
Congratulate the Team (recognize and thank those who fixed the issue)
FMEA (Failure Mode Effects Analysis): A rating methodology for evaluating and
prioritizing potential failures of the product due to design or process issues. By
determining the Risk Priority Number (RPN), weighted factors identify areas for
improvement opportunities, reducing the likelihood of nonconforming product being
shipped.
(Likelihood of Occurrence x Likelihood of Detection x Severity of Occurrence=RPN)
Manufacturing Control Plan (MCP)/Quality Plan: A document stating process
parameters, product and process specifications, product and process characteristics and
the controls and inspections associated with them. Anytime there are changes in
specification, inspection criteria, or any other changes that affect the information
contained in the MCP/Quality Plan the plan documents require update. This is
considered a living document that changes and is utilized throughout the products life
cycle.
LG Sourcing QMS ver01 03.29.2010 Page 15 of 16Root Cause Analysis: Any of a variety of problem solving techniques that assist in
determining the specific issue that caused the process or product to fail. Different
techniques may include 5 Why (Ask Why 5 times), Fishbone (man, machine, materials,
methods, etc.), Brainstorming, etc.
Product Realization: All phases of the development of a product, including initial idea
and planning, design, prototype, production and service.
Permanent Corrective Action: A completed corrective action that includes all aspects
needed, including proper mistake proofing and resolution of all failure modes are
addressed, to ensure that the problem does not occur again.
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